Leadership Human-Style – Details, episodes & analysis

How effectively are you using AI and analytics when it comes to your Learning and Development priorities?  In today’s episode, my guest and I discuss the transformative potential of AI in assessing competencies and skills through advanced performance measurement methods, including AI-facilitated self-assessments and 360 interviews. 

My guest is Kayvon Touran. Kayvon is the CEO of Zal.ai, a startup he co-founded with Joseph Rousseau, and world-renowned learning scientist Dr. Stephen Kosslyn. Previously, he spent six years at Noodle, where he co-created a platform for universities to manage their lifelong learning courses. 

During this tenure the team identified a significant gap in the market concerning organizations’ ability to effectively contextualize, apply, and measure their L&D investments. This insight inspired the launch of Zal.ai, a SaaS product that combines cutting-edge learning science and generative AI to transform workforce learning and development.

In this episode of Leadership: Human-Style, you’ll discover:

✅ How AI can revolutionize L&D’s effectiveness 

✅ The role of HR in helping companies adapt to AI integration

✅ Inspiration around how to enhance performance measurement

🔗 Connect with Kayvon Touran on Linkedin: https://www.linkedin.com/in/kayvon-touran/ 

Work with me!

Interested in team coaching, leadership coaching, keynote speaking, workshop design and facilitation, or strategy consulting?   Book a free call with me to explore how we might partner: https://calendly.com/lisa-mitchell-greenapple/clarity-call 

Let’s Connect!

• Lisa on Linkedin: https://www.linkedin.com/in/lisa-mitchell-acc-ctdp-7437636/ 
• Green Apple Consulting 
  • on Linkedin: https://www.linkedin.com/company/green-apple-consulting-inc/ 
  • On Instagram: https://www.instagram.com/greenappleconsulting/ 
  • On Facebook:https://www.facebook.com/greenappleconsulting.ca 
• Help leaders like you find the show - please leave us a review

Looking for a Team Coach or dynamic Keynote Speaker/Facilitator?

Book a call with me to explore how we might partner (serious inquiries only please):

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• Tap the Search icon (on the botton) and search for the show name.
• Tap the show's cover art.
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Ever felt stuck in the communication void?  Waiting or hoping for information from someone, feeling unclear and frustrated?     This episode is for you.

___________________

In this episode of Leadership Human-Style, discover:

• The importance of proactive communication
• Why ignoring your frustration isn’t helpful
• Key tips to help people give you the info you really need 

Resources

• Looking for the Conversations That Matter Planner I mention on the show?  Send me an email request and I’ll get it to you: Lisa@greenappleconsulting.ca 

Work with me!

• Interested in team coaching, leadership coaching, keynote speaking, workshop design and facilitation, or strategy consulting?   Book a free call with me to explore how we might partner: https://calendly.com/lisa-mitchell-greenapple/clarity-call 

_______________

Let’s Connect!

• Lisa on Linkedin: https://www.linkedin.com/in/lisa-mitchell-acc-ctdp-7437636/ 
• Green Apple Consulting 
  • on Linkedin: https://www.linkedin.com/company/green-apple-consulting-inc/ 
  • On Instagram: https://www.instagram.com/greenappleconsulting/ 
  • On Facebook:https://www.facebook.com/greenappleconsulting.ca 

Looking for a Team Coach or dynamic Keynote Speaker/Facilitator?

Book a call with me to explore how we might partner (serious inquiries only please):

https://calendly.com/lisa-mitchell-greenapple/clarity-call

Share the Show

Like what you’ve heard? Pretty please with an apple on top - kindly leave me a 5* review so that others can find the show and elevate their impact too! Here are the simple instructions:

• Launch Apple's Podcast app on your iPhone or iPad.
• Tap the Search icon (on the botton) and search for the show name.
• Tap the show's cover art.
• On the podcast page, tap the Reviews tab.
• Tap "Write a Review" at the bottom of this page.

Follow me

LinkedIn: https://www.linkedin.com/in/lisa-mitchell-acc-ctdp-7437636/

Instagram: @greenappleconsulting

Facebook: https://www.facebook.com/greenappleconsulting.ca

“To be a leader, it’s high stakes, high rewards.”
-Tanya Lynch

HR professionals regularly have to navigate tough conversations, and sometimes, layoffs.  It’s never fun, and it’s reality. It’s also difficult to get right.   Today’s guest shares her wisdom around bringing dignity, respect and civility into the approach.   And the world and the workplace could certainly use more civility in general these days!

My guest is Tanya Lynch. Tanya serves as the Vice President, Human Resources for Boingo Wireless. As Head of HR, she leads the people strategy with a focus on optimizing employee engagement through effective talent management and organizational performance systems. With over 20 years of progressive experience, Tanya has previously held senior HR roles with Mouser Electronics and The Neiman Marcus Group. She is committed to shaping the future of wireless connectivity while fostering a positive, creative, and collaborative work environment for all Boingo employees, affectionately known as “Boingoites”.

In addition to her work at Boingo, Tanya has also served on the Board for HAKing Innovation, an organization focused on creating confidence and competence in our youth through STEAM programming. Tanya received her BA from San Jose State University, and her MBA from the University of Dallas. She also holds a certificate of Employment Law from Cornell University.

In this episode of Talent Management Truths, you’ll discover:

• Wisdom around managing layoffs with dignity and civility for you and those affected   
• A compelling parallel between corporate leaders and sports coaches
•  What employees need to relearn upon their return to the physical office

Links

Tanya Lynch on Linkedin: https://www.linkedin.com/in/latanyamlynch/

Looking for a Team Coach or dynamic Keynote Speaker/Facilitator?

Book a call with me to explore how we might partner (serious inquiries only please):

https://calendly.com/lisa-mitchell-greenapple/clarity-call

Share the Show

Like what you’ve heard? Pretty please with an apple on top - kindly leave me a 5* review so that others can find the show and elevate their impact too! Here are the simple instructions:

• Launch Apple's Podcast app on your iPhone or iPad.
• Tap the Search icon (on the botton) and search for the show name.
• Tap the show's cover art.
• On the podcast page, tap the Reviews tab.
• Tap "Write a Review" at the bottom of this page.

Follow me

LinkedIn: https://www.linkedin.com/in/lisa-mitchell-acc-ctdp-7437636/

Instagram: @greenappleconsulting

Facebook: https://www.facebook.com/greenappleconsulting.ca

“People need to realize that that [performance] conversation is a right, not a privilege.”

 - Lynda Keating

Have you ever filled out a survey or attended a focus group - providing lots of ideas and feedback - only to notice that nothing ever came of it?  Me, too. :)  In this discussion, my guest and I discuss how to use feedback data to move from a performance management culture that feels like something “done to you,” into one that is a “team sport” - a partnership.  

My guest is Lynda Keating.   Lynda Keating is a senior HR leader with extensive experience in Organizational Culture, Organizational Development and Effectiveness, Leadership Development, Learning Systems, Recruitment Strategy and International Consulting. Her experience has been gained in the retail, financial, manufacturing and telecommunications sectors with additional consulting experience in pharmaceuticals, mining and government.
Over the past 10 years, Lynda has worked with clients around the world.

Lynda is currently VP, Chief Talent Officer at Aviso Wealth and has held Vice Presidential roles in two of Canada’s other preeminent financial institutions, CIBC and Fidelity Investments, where she led multidisciplinary teams of professionals across Canada and North America. Her focus is the development and retention of key talent, working with senior leaders to translate strategy into practical and effective solutions.

In this episode of Talent Management Truths, you’ll discover:

🍏 How long culture change actually takes - along with a great example

🍏 Practical ways to shift performance management from “done to you” TO a partnership

🍏 Ideas on design elements for you career/learning paths and high potential programs

Links

• Lynda Keating on Linkedin:  https://www.linkedin.com/in/lynda-keating-b2b81a14/  
• The Talent Trust is back - next cohort starts on October 12, 2023!
  • The Talent Trust, my peer-based group coaching program exclusively for HR and Talent Management Leaders,  is now open for enrollment    
  • This program combines group and private coaching and a range of resources.   
  • Within the Trust, you work on your own projects, NOT on some generic training curriculum.  You get timely feedback and input, and it ensures that you actually make the time to get your big rock thinking and strategizing done.
    • Go to  https://www.greenappleconsulting.ca/thetalenttrust
    • Book a free call with me today to discuss and get support for your business case to have work support

Looking for a Team Coach or dynamic Keynote Speaker/Facilitator?

Book a call with me to explore how we might partner (serious inquiries only please):

https://calendly.com/lisa-mitchell-greenapple/clarity-call

Share the Show

Like what you’ve heard? Pretty please with an apple on top - kindly leave me a 5* review so that others can find the show and elevate their impact too! Here are the simple instructions:

• Launch Apple's Podcast app on your iPhone or iPad.
• Tap the Search icon (on the botton) and search for the show name.
• Tap the show's cover art.
• On the podcast page, tap the Reviews tab.
• Tap "Write a Review" at the bottom of this page.

Follow me

LinkedIn: https://www.linkedin.com/in/lisa-mitchell-acc-ctdp-7437636/

Instagram: @greenappleconsulting

Facebook: https://www.facebook.com/greenappleconsulting.ca

“It’s learning in real time, really. Because you can read about swimming and watch videos, but you don’t know how to swim.  There’s information out there, courses and learning, but applying it - we’re doing that right away.”

- Candace Brereton

This episode is the SECOND of a 2-part series covering my panel interview with several members of The Talent Trust, my 6-month Mentoring and Peer Learning Community for Talent Leaders.  Check out Episode 50 to hear the first part! 

Listen in for a sneak peek behind the curtains around what it’s really like to be part of this peer community!

My guests are:

• Candace Brereton, HR Generalist at Foster and Associates Financial Services
• Jennifer Hall, VP of HR at Access Employment 
  • (listen to my interview with her on Episode 09 Creating Psychological Safety )
• Shelagh Ell, Director of People and Culture at ATCO
  • (listen to my interview with her on Episode 26  Understanding your Customer)
• Marie Elenda, Manager of Learning Programs at dentalcorp
• Susan Salomone, AVP of Workforce Development and Career Services at Ochsner Health 
  • (listen to my interview with her on Episode 05 The Power of Talent Stewardship)

In this episode of Talent Management Truths, you’ll discover:

🍏 Insight into the monthly themes that have resonated the most

🍏 Tips on how to get the most out of the program AND manage the time commitment

🍏 What surprised members the most about their experience in the program

Tune into Episode 50 for Part 1 to learn more about:

 🍏 What helped members make the decision to join

🍏 The biggest takeaways so far

🍏 Results that the program has helped members accomplish 

Looking for a Team Coach or dynamic Keynote Speaker/Facilitator?

Book a call with me to explore how we might partner (serious inquiries only please):

https://calendly.com/lisa-mitchell-greenapple/clarity-call

Share the Show

Like what you’ve heard? Pretty please with an apple on top - kindly leave me a 5* review so that others can find the show and elevate their impact too! Here are the simple instructions:

• Launch Apple's Podcast app on your iPhone or iPad.
• Tap the Search icon (on the botton) and search for the show name.
• Tap the show's cover art.
• On the podcast page, tap the Reviews tab.
• Tap "Write a Review" at the bottom of this page.

Follow me

LinkedIn: https://www.linkedin.com/in/lisa-mitchell-acc-ctdp-7437636/

Instagram: @greenappleconsulting

Facebook: https://www.facebook.com/greenappleconsulting.ca

“[The practice of reflection] has been such a powerful takeaway personally, and also the learning for me and my work groups, to make sure that we’re building in that reflection opportunity for my people and for myself.”

• Susan Salomone    

This episode is the FIRST of a 2-part series covering my panel interview with several members of The Talent Trust, my 6-month Mentoring and Peer Learning Community for Talent Leaders. The second episode will air a week later.

Listen in for a sneak peek behind the curtains around what it’s really like to be part of this peer community!

My guests are:

• Candace Brereton, HR Generalist at Foster and Associates Financial Services
• Jennifer Hall, VP of HR at Access Employment 
  • (listen to my interview with her on Episode 09 Creating Psychological Safety )
• Shelagh Ell, Director of People and Culture at ATCO
  • (listen to my interview with her on Episode 26  Understanding your Customer)
• Marie Elenda, Manager of Learning Programs at dentalcorp
• Susan Salomone, AVP of Workforce Development and Career Services at Ochsner Health 
  • (listen to my interview with her on Episode 05 The Power of Talent Stewardship)

In this episode of Talent Management Truths, you’ll discover:

🍏 What helped members make the decision to join

🍏 The biggest takeaways so far

🍏 Results that the program has helped members accomplish 

Tune in to Episode 51 for Part 2 to learn more about: 

🍏 Insight into the monthly themes that have resonated the most

🍏 Tips on how to get the most out of the program AND manage the time commitment

🍏 What surprised members the most about their experience in the program

Looking for a Team Coach or dynamic Keynote Speaker/Facilitator?

Book a call with me to explore how we might partner (serious inquiries only please):

https://calendly.com/lisa-mitchell-greenapple/clarity-call

Share the Show

Like what you’ve heard? Pretty please with an apple on top - kindly leave me a 5* review so that others can find the show and elevate their impact too! Here are the simple instructions:

• Launch Apple's Podcast app on your iPhone or iPad.
• Tap the Search icon (on the botton) and search for the show name.
• Tap the show's cover art.
• On the podcast page, tap the Reviews tab.
• Tap "Write a Review" at the bottom of this page.

Follow me

LinkedIn: https://www.linkedin.com/in/lisa-mitchell-acc-ctdp-7437636/

Instagram: @greenappleconsulting

Facebook: https://www.facebook.com/greenappleconsulting.ca

“Be vocal about what you need from an organizational space.”

• Sheila Austin

Balancing parenthood and career can be challenging - especially when a senior leader tells you that your maternity leave erases all your previous experience!  Tune into this episode to learn how my guest learned to advocate for herself and how this contributes to how she leads today.

My guest is Sheila Austin. Sheila is the Vice President, Learning and Development responsible for internal learning, customer learning and enablement at BlueCat.  

 A self-proclaimed lover of learning, Sheila has spent much of her career focused on how adults learn in a variety of industries in large to mid-sized organizations. Sheila leans in when it comes to learning reinforcement and improving people’s ability to feel connected to the success of the work they do.  She has a special interest in the impact leadership has on individuals, organizations, and society at large.  Sheila is passionate about leadership development as a means to positively impact the employee experience and organizational culture. She has a general knack for asking tough questions and helping people think differently.  Currently Sheila brings her whole self to work and is a Mama Bear of 3 firecrackers, 1 furball and partner to the other half of “Team DS.”

In this episode of Talent Management Truths, you’ll discover:

🍏  An example of resilience in balancing parental leaves and career growth

🍏  The potential impact of mid-level people leaders and why Sheila is focused on this group

🍏  A powerful and practical daily reflection practice

Links

• Sheila Austin on Linkedin: https://www.linkedin.com/in/sheila-austin-she-her-24196a13 

Looking for a Team Coach or dynamic Keynote Speaker/Facilitator?

Book a call with me to explore how we might partner (serious inquiries only please):

https://calendly.com/lisa-mitchell-greenapple/clarity-call

Share the Show

Like what you’ve heard? Pretty please with an apple on top - kindly leave me a 5* review so that others can find the show and elevate their impact too! Here are the simple instructions:

• Launch Apple's Podcast app on your iPhone or iPad.
• Tap the Search icon (on the botton) and search for the show name.
• Tap the show's cover art.
• On the podcast page, tap the Reviews tab.
• Tap "Write a Review" at the bottom of this page.

Follow me

LinkedIn: https://www.linkedin.com/in/lisa-mitchell-acc-ctdp-7437636/

Instagram: @greenappleconsulting

Facebook: https://www.facebook.com/greenappleconsulting.ca

“The employee voice is instrumental in how you shape your programs.”

 - Kristy Jones

So what makes an employee’s experience memorable and meaningful?  A sense of belonging is at the heart of it.  In this discussion, my guest walks us through the 5 components of the Belonging Model that they leverage in her organization. LIsten in for reflections on how belonging and being heard drive employee success. 

My guest is Kristy Jones, is a dedicated and collaborative HR professional with a track record of achieving business priorities via people engagement, employee relations, and centre of excellence initiatives.

Kristy is currently working at Achievers Solutions as the Sr. Director, Employee Success. She leads a global team of HR professionals focused on scaling the business globally and ensuring retention and engagement.  Kristy has a real passion for supporting employees to do their best work. 

Kristy holds a Bachelor of Commerce in HR Management from Ryerson University, as well as the CHRL (Certified Human resources Leader) and sHRBP (Strategic HR Business partner) certifications.

In this episode of Talent Management Truths, you’ll discover:

• Insights into what makes the employee experience memorable and meaningful
• A sneak peek at the 5 components of the “Belonging Model” and how it ties to Psychological Safety and an organization’s EVP
• The importance of listening to the employee voice

Links

• Kristy Jones on Linkedin: https://www.linkedin.com/in/kristyjoneschrl 
• Achievers Workforce Institute Belonging Model: https://www.achievers.com/resources/white-papers/workforce-institute-culture-of-belonging/ 

Looking for a Team Coach or dynamic Keynote Speaker/Facilitator?

Book a call with me to explore how we might partner (serious inquiries only please):

https://calendly.com/lisa-mitchell-greenapple/clarity-call

Share the Show

Like what you’ve heard? Pretty please with an apple on top - kindly leave me a 5* review so that others can find the show and elevate their impact too! Here are the simple instructions:

• Launch Apple's Podcast app on your iPhone or iPad.
• Tap the Search icon (on the botton) and search for the show name.
• Tap the show's cover art.
• On the podcast page, tap the Reviews tab.
• Tap "Write a Review" at the bottom of this page.

Follow me

LinkedIn: https://www.linkedin.com/in/lisa-mitchell-acc-ctdp-7437636/

Instagram: @greenappleconsulting

Facebook: https://www.facebook.com/greenappleconsulting.ca

“[In creating our EVP]...there was a real opportunity for us to own the human side.”

 - Keri Fraser

It seems like so many Talent Leaders I work with right now are charged with leading the creation of their organization’s Employee Value Proposition (EVP) and employer branding.   The EVP is often a major undertaking, even in smaller organizations.  So - how do you start?  How do you roll it out?   Tune in to this episode for some really helpful examples to help spark your thinking.

My guest is Keri Fraser.   Keri is the Chief People Officer at Westland Insurance. An inclusive, collaborative leader with over 20 years of experience, Keri develops programs that empower professionals to think differently to deliver exceptional results.  Keri joined Westland in 2019 where she is responsible for developing people strategies aligned to future growth and expansion plans. Prior to that she was with Colliers International for 10+ years where she held progressively senior roles before being appointed to Vice President, North America. Keri is a Certified Professional in Human Resources (CPHR), holds a certificate in Diversity and Inclusion from E-Cornell and is currently enrolled in the Anti-Racism Program at the University of British Columbia.

In this episode of Talent Management Truths, you’ll discover:

🍏 The importance of not having to mute who you are at work

🍏 Examples of how to begin and roll out an EVP (Employee Value Proposition) initiative

🍏 A sneak peek at the Insurance industry and the fact that “it IS interesting!” :)

Links

• Keri Fraser on Linkedin: https://www.linkedin.com/in/keri-fraser-cphr-9a38452 
• Instagram - @KeriFraser

Looking for a Team Coach or dynamic Keynote Speaker/Facilitator?

Book a call with me to explore how we might partner (serious inquiries only please):

https://calendly.com/lisa-mitchell-greenapple/clarity-call

Share the Show

Like what you’ve heard? Pretty please with an apple on top - kindly leave me a 5* review so that others can find the show and elevate their impact too! Here are the simple instructions:

• Launch Apple's Podcast app on your iPhone or iPad.
• Tap the Search icon (on the botton) and search for the show name.
• Tap the show's cover art.
• On the podcast page, tap the Reviews tab.
• Tap "Write a Review" at the bottom of this page.

Follow me

LinkedIn: https://www.linkedin.com/in/lisa-mitchell-acc-ctdp-7437636/

Instagram: @greenappleconsulting

Facebook: https://www.facebook.com/greenappleconsulting.ca

“Policies have a tone of voice.”

 - Lewis Eisen 

Policies have a tone of voice.  Getting that tone right is key in influencing people to actually follow the policies.    Unfortunately, the tone of written policies in many organizations has not kept up with the shift in how leaders actually speak with their employees in modern times (ie., respectfully). Most of us were brought up to think that rules must be bossy in order to work.   Listen to this episode as we explore some fascinating tips for good policy-writing AND the connection between policy-writing and Talent/HR.

My guest is Lewis Eisen. Lewis is the author of the international bestseller How to Write Rules that People Want to Follow: A Guide to Drafting Respectful Policies and Directives, 3d Edition. His approach to drafting policy has been adopted by groups at organizations across the US, Canada, and Europe. 

Over his lengthy career he has been a practicing lawyer, a technology consultant, and a policy writer in the federal government. He has been providing professional training seminars and workshops for 40 years, and is currently a member of the Faculty of the Professional Education Group based out of Minnesota.

In this episode of Talent Management Truths, you’ll discover:

🍏 Illustrative examples of how to rephrase bossy policy language in a way that treats people respectfully

🍏 Why assuming positive intent is an essential underpinning when articulating rules and policies

🍏 The power of “we” in stating behavioual expectations

Links

• Lewis Eisen on Linkedin: https://www.linkedin.com/in/lewiseisen/ 

Looking for a Team Coach or dynamic Keynote Speaker/Facilitator?

Book a call with me to explore how we might partner (serious inquiries only please):

https://calendly.com/lisa-mitchell-greenapple/clarity-call

Share the Show

Like what you’ve heard? Pretty please with an apple on top - kindly leave me a 5* review so that others can find the show and elevate their impact too! Here are the simple instructions:

• Launch Apple's Podcast app on your iPhone or iPad.
• Tap the Search icon (on the botton) and search for the show name.
• Tap the show's cover art.
• On the podcast page, tap the Reviews tab.
• Tap "Write a Review" at the bottom of this page.

Follow me

LinkedIn: https://www.linkedin.com/in/lisa-mitchell-acc-ctdp-7437636/

Instagram: @greenappleconsulting

Facebook: https://www.facebook.com/greenappleconsulting.ca