I See What You're Saying – Details, episodes & analysis

In this episode, we delve into the nuanced world of effective interviewing with special guest Bobby Masano, a seasoned investigator and Special Agent in Charge at the Federal Law Enforcement Training Center. We explore key techniques such as obtaining an admission before a confession, the strategic use of direct questions, and the paramount importance of building rapport with interviewees. From criminal investigations to everyday business interactions, we uncover invaluable insights that can elevate our communication skills, foster trust, and achieve desired outcomes. Join us as we unlock the secrets to mastering the art of strategic questioning and relationship building.

Timestamps: 

• (00:00) Introducing Bobby Masano.
• (07:28) Military investigates sexual conduct for admissions first.
• (11:27) Strategically use yes/no questions with evidence.
• (16:30) Using direct questions can reveal truths effectively.
• (24:16) Planning disadvantages removes excuses in negotiations effectively.
• (27:37) Rapport as conversation, not just a step.
• (33:38) Elicit questions for stronger, trustful confessions.
• (38:09) Using subtle techniques for rapport-building yields benefits.
• (44:22) Respectful questioning led to 15-year conviction.
• (47:40) Substance abuse recovery led to mutual respect.
• (55:20) Convince them it's beneficial to talk.
• (01:01:23) He confessed and worried about HR's reaction.
• (01:07:27) Thank listeners; try Human Tel training discount.
• (01:08:40) Learn, qualify, and advance with certifiedinterviewer.com

Sponsor Links:

• InQuasive: http://www.inquasive.com/
• Humintell: Body Language - Reading People - Humintell
• Enter Code INQUASIVE25 for 25% discount on your online training purchase.
• International Association of Interviewers: Home (certifiedinterviewer.com)

Podcast Production Services by EveryWord Media

In this episode, we dive deep into the art of leadership communication with Chet Tart. We explore transformative techniques like engaging conversations, asking open-ended questions, and strategic success strategies. From compelling personal anecdotes to actionable advice, we uncover invaluable insights to become better leaders and communicators. Join us as we unlock the secrets of effective leadership and discover the power of meaningful dialogue.

Timestamps: 

• (00:00) Introducing Chet Tart.
• (08:22) Emerson lit competitive spirit; met future celebrities.
• (12:12) Former radio job led to Vistage involvement.
• (19:21) Teachers emphasized communication: theater of mind, tonality.
• (22:57) How do you help people find success?
• (27:25) Clear communication, regular 1-on-1s, consistent feedback.
• (35:31) Accountability, coaching, firing; curiosity is essential.
• (40:48) Awareness and self-reflection improve business outcomes.
• (46:26) Group gained strength by discussing failures together.
• (49:11) Trust requires evidence; be cautiously skeptical first.
• (53:55) "Walkthrough questions yield actionable organizational insights."
• (01:03:14) Open-minded growth, shared wisdom, continual leadership development.

Links and Resources:

• Chet Tart | LinkedIn
• Vistage Florida - Executive & Leadership Coaching in Florida
• Leadership is Influence | Intentional Influence (intentional-influence.com)

Sponsor Links:

• InQuasive: http://www.inquasive.com/
• Humintell: Body Language - Reading People - Humintell
• Enter Code INQUASIVE25 for 25% discount on your online training purchase.
• International Association of Interviewers: Home (certifiedinterviewer.com)

Podcast Production Services by EveryWord Media

In this episode, we dive into the journey of high performance coaching consultant Katherine Armstrong. We explore the critical transition from fear to ambition, aligning purpose with strategy, and the emotional stages of the change curve. By examining the balance of caring and daring in leadership, we uncover how to foster trust, create secure bases, and drive successful transformations. Join us as we reveal the strategies for nurturing resilient, purpose-driven organizations and achieving meaningful results.

Timestamps: 

• (00:00) Introducing Katherine Armstrong.
• (08:33) Leaders should understand individuals' needs before communicating.
• (13:02) Resilience helps with grief in big changes.
• (21:07) Embracing change while grieving what's left behind.
• (23:39) Leaders instill safety through human connections.
• (29:29) Uncover purpose, leaders sculpt and set aspirational goals.
• (32:44) CEOs should lead initial company announcements effectively.
• (38:15) Strategy rooted in future purpose drives impact.
• (45:18) Emphasizing human element in organizational success with CEOs.
• (51:09) Creating trust and shared interest resolves conflict.
• (01:00:09) Gratitude for sharing valuable insights, creating ambition.

Links and Resources:

• Katherine J Armstrong | LinkedIn
• Stand & Deliver (en-US) (standdeliver.com)
• CuSP (cuspconnection.com)
• Care to Dare: Unleashing Astonishing Potential Through Secure Base Leadership

Sponsor Links:

• InQuasive: http://www.inquasive.com/
• Humintell: Body Language - Reading People - Humintell
• Enter Code INQUASIVE25 for 25% discount on your online training purchase.
• International Association of Interviewers: Home (certifiedinterviewer.com)

Podcast Production Services by EveryWord Media

In this episode, we dive into the fascinating world of negotiation with expert guest Simon Horton. We uncover the importance of creating an experience, projecting strength, and co-creating the negotiation process for successful outcomes. From peace treaties to everyday negotiations, we highlight key strategies and insights that transform how we navigate persuasive conversations. Join me as we unlock the secrets to effective negotiation and persuasion, equipping ourselves with the tools to build stronger relationships and achieve win-win outcomes in both personal and professional settings.

Timestamps: 

• (00:00 Introducing Simon Horton.
• (05:20) Testing rotation perception with a pen activity.
• (11:10) Understanding half the answer leads to negotiation.
• (14:25) 6 steps to help someone commit to change.
• (16:41) Interviewed experts developed 6-step method for success.
• (22:23) Build strength to foster a collaborative environment.
• (23:18) SWAT team presence deters violence in hostage situations.
• (29:55) Walmart's power play in negotiation tactics.
• (33:39) Manage emotions for better outcomes, Colombian politician's example.
• (35:14) Anguish, anger, decision, revenge, peace in Colombia.
• (38:56) Maintain rapport by redirecting the conversation politely.
• (43:38) Saying no, manipulating, intention, good, human nature.
• (44:37) Defining good, consider impact, manipulate for good.
• (50:35) Struggling on program, then finds unexpected inspiration.

Links and Resources:

• Homepage - Negotiation Mastery (negotiation-mastery.com)
• Simon Horton | LinkedIn
• Amazon.com: Simon Horton: books, biography, latest update

Sponsor Links:

• InQuasive: http://www.inquasive.com/
• Humintell: Body Language - Reading People - Humintell
• Enter Code INQUASIVE25 for 25% discount on your online training purchase.
• International Association of Interviewers: Home (certifiedinterviewer.com)

Podcast Production Services by EveryWord Media

In this episode, we dive deep into the art of interviewing and interrogation with seasoned expert Brett Ward. We discuss the critical importance of proper training, curiosity, and emotional composure in uncovering the truth. From law enforcement to everyday conversations, we reveal strategies to elicit accurate information, navigate pushback, and build meaningful connections. Join us as we explore the essential techniques for mastering communication, negotiation, and personal growth.

Timestamps: 

• (00:00) Introducing Brett Ward.
• (07:06) Approach conversations without defensive emotions for collaboration.
• (11:44) Honesty and navigating different personalities with maturity.
• (18:17) Contract extension, experience over education, adaptability lacking.
• (26:10) Insufficient training leads to potential failures.
• (31:11) Focusing on game plan, growth, and maturity.
• (34:34) Focus on goals, stay calm, understand emotions.
• (38:23) Transitioning from interrogation to motivational, effective interviewing.
• (47:12) Prepare for specific objections in employee relations.
• (49:08) Study identified interrogation responses, adopted motivational methods.
• (56:40) Maintained trust and communication through flexible decisions.
• (01:00:28) Serendipitous meeting in New York spurred career.

Links and Resources:

• Home - Wicklander-Zulawski (w-z.com)
• Brett L. Ward, CFI | LinkedIn

Sponsor Links:

• InQuasive: http://www.inquasive.com/
• Humintell: Body Language - Reading People - Humintell
• Enter Code INQUASIVE25 for 25% discount on your online training purchase.
• International Association of Interviewers: Home (certifiedinterviewer.com)

Podcast Production Services by EveryWord Media

In this episode, we explore the compelling dynamics of leadership through the lens of John Holland, head coach at Mentally Agile Coaching. We dive into the power of mastering inner voices, embracing failure, and leading with core values. From understanding your boss's reactions to making decisions under pressure, we uncover practical insights that can elevate your professional journey. Join us as we unravel the essential strategies to become a resilient and impactful leader.

Timestamps: 

• (00:00) Introducing John Holland.
• (08:00) Effective leaders make intuitive decisions under pressure.
• (12:57) Military leaders emphasize core values, embrace transparency.
• (21:49) Success can be accidental, self-reflection is important.
• (24:31) Individual values are essential for decision-making.
• (31:42) Team designed ideal candidate profile and interview questions.
• (34:33) Soccer coach evaluates player's character for scouts.
• (39:45) Identify mission, imagine boss's perspective, lead.
• (45:59) Successful attorney not fulfilled, yearned to teach.
• (49:10) Inner voice shapes actions and self-identity.
• (55:26) Camaraderie in military training fosters teamwork.
• (01:01:40) Learning from failure.

Links and Resources:

• John Holland | LinkedIn
• https://mentallyagilecoaching.com/
• jpholland7@protonmail.com

Sponsor Links:

• InQuasive: http://www.inquasive.com/
• Humintell: Body Language - Reading People - Humintell
• Enter Code INQUASIVE25 for 25% discount on your online training purchase.
• International Association of Interviewers: Home (certifiedinterviewer.com)

Podcast Production Services by EveryWord Media

In this episode, we have the pleasure of exploring the transformative journey of leadership with our expert guest, Michael Clegg. We dive into the importance of empathetic leadership, building trust, and connecting deeply with employees on both personal and professional levels. From overcoming personal trauma to achieving growth through a forward-thinking mindset, we uncover key strategies that can humanize leaders and enhance workplace engagement. Join me in unlocking the secrets to effective, compassionate, and future-focused leadership that drives lasting success.

Timestamps: 

• (00:00) Introducing Michael Clegg.
• (06:12) Reflecting on life and making meaningful changes.
• (13:34) Journaling, empathetic witness, creating space, non-judgmental.
• (18:50) Impressions from TED talk, lack of communication.
• (25:55) Changed mindset to future self transformed life.
• (30:05) Creating Catalyst Academy to humanize leadership.
• (33:36) First q12 survey question: know job expectations.
• (43:11) Performance, development, and relationship meetings for coaching.
• (46:11) Leaders connect employee purpose to work productivity.
• (52:44) LinkedIn dominates professional networking with nearly 1 billion users, Microsoft acquisition signifies shift to digital.
• (55:35) Stay active on LinkedIn to build presence.

Links and Resources:

• Michael Clegg - Leadership-Squared - Keynote Speaker
• Q Works Performance Group | Executive Search
• Michael B. Clegg | LinkedIn

Sponsor Links:

• InQuasive: http://www.inquasive.com/
• Humintell: Body Language - Reading People - Humintell
• Enter Code INQUASIVE25 for 25% discount on your online training purchase.
• International Association of Interviewers: Home (certifiedinterviewer.com)

Podcast Production Services by EveryWord Media

In this episode, we dive into the influence process and discover effective communication strategies with expert guest Clint Greenleaf. We explore key elements like timing, authentic listening, and understanding people's long-term goals to build trust and navigate business interactions successfully. From selling a company to connecting with a core audience, we uncover the profound impact of tailored communication across various mediums. Join me in learning how to enhance our influence, build lasting relationships, and achieve our business goals.

Timestamps: 

• (00:00) Introducing Clint Greenleaf.
• (04:01) CEO admits to mistakes, seeks to change.
• (07:09) Focus on creating opportunities through clear communication.
• (09:40) Requesting extra time, lack of attention, security.
• (14:57) Planning and foresight lead to better outcomes.
• (16:11) Impact of harsh language on leadership style.
• (22:06) Company sold, everyone keeps jobs, no layoffs.
• (25:38) Convincing with empathy and understanding, not force.
• (28:23) Timing key: Executives hear, change decision.
• (29:53) New employee seeks long-term purpose and impact.
• (33:14) Trick you into coming back, communication business, great communicator.
• (38:06) Doctor Robert Whitfield emphasizes passion with purpose.
• (40:56) Identify core audience, tailor content to them.
• (45:45) Learn about customized programs for strategic communication.
• (46:36) Expressing gratitude and well wishes for future.

Links and Resources:

• Clint Greenleaf | LinkedIn
• https://www.clintgreenleaf.com/
• https://www.contentcapital.com/

Sponsor Links:

• InQuasive: http://www.inquasive.com/
• Humintell: Body Language - Reading People - Humintell
• Enter Code INQUASIVE25 for 25% discount on your online training purchase.
• International Association of Interviewers: Home (certifiedinterviewer.com)

Podcast Production Services by EveryWord Media

In this episode, we are thrilled to explore the importance of recognizing one's unique value in professional settings with our guest, Sara Downing. We delve into conquering imposter syndrome, seeking mentorship, and transitioning into leadership roles. Together, we uncover practical strategies for effective communication, building a personal brand, and contributing meaningfully in workplace interactions. Join me in discovering how to harness your potential and thrive in your career, gaining invaluable tips and inspiration along the way.

Timestamps: 

• (00:00) Introducing Sara Downing
• (05:38) Listen, ask, understand, find confidence, speak value.
• (11:43) Prepare before speaking, especially as a woman.
• (17:59) Career coach helps with imposter syndrome fear.
• (24:23) CEOs face loneliness, need to be careful.
• (30:59) Experienced professional learning from younger generations.
• (38:01) Nurturing curiosity in parenting with patience.
• (42:21) Maintain genuine, helpful reputation in business.
• (47:23) Be relatable, share stories, and be helpful.
• (50:58) Simplify jargon, use plain language, allow Q&A.
• (56:01) Active listening, honesty, and collaboration breed learning.
• (01:03:00) Learn about customized engagement for leadership development.

Links and Resources:

• Sara (Creech) Downing, FSMPS, CPSM | LinkedIn

Sponsor Links:

• InQuasive: http://www.inquasive.com/
• Humintell: Body Language - Reading People - Humintell
• Enter Code INQUASIVE25 for 25% discount on your online training purchase.
• International Association of Interviewers: Home (certifiedinterviewer.com)

Podcast Production Services by EveryWord Media

In this episode, we dive into the essential art of managing difficult conversations with leadership coach and author Ed Evarts. We explore his groundbreaking book "The Bravery Trick" and uncover key strategies for embracing bravery moments, preparing for tough dialogues, and fostering an environment where open communication thrives. From handling apprehension to practicing empathy, we reveal invaluable techniques to enhance our interactions, build stronger relationships, and achieve successful outcomes. Join me in unlocking the secrets to courageous communication in both professional and personal settings in this insightful episode.

Timestamps: 

• (00:00) Bravery at work is saying tough things.
• (06:05) Overcoming fear of difficult professional conversations enthusiastically.
• (11:08) Offering recommendations, understanding life's battles.
• (20:31) Ways to practice speaking effectively and confidentially.
• (27:13) Focus on future actions for better outcomes.
• (31:53) Encourage self-reflection and future-focused conversation.
• (35:43) HR professional emphasizes adaptability and mindfulness in communication.
• (40:17) Choosing future, timing, and venue for conversation.
• (48:15) Appreciate feedback, accountability is key for growth.
• (51:57) 96% missed bravery opportunities, training could help.
• (59:27) Ed emphasizes building a consistent, feedback-driven culture.
• (01:00:45) Learn about the International Association of Interviewers.

Links and Resources:

• Ed Evarts | LinkedIn
• Home - Excellius Leadership Development
• Be Brave at Work | Podcast on Spotify
• The Bravery Trick - Excellius Leadership Development

Sponsor Links:

• InQuasive: http://www.inquasive.com/
• Humintell: Body Language - Reading People - Humintell
• Enter Code INQUASIVE25 for 25% discount on your online training purchase.
• International Association of Interviewers: Home (certifiedinterviewer.com)

Podcast Production Services by EveryWord Media