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Explore every episode of the podcast I See What You're Saying

Dive into the complete episode list for I See What You're Saying. Each episode is cataloged with detailed descriptions, making it easy to find and explore specific topics. Keep track of all episodes from your favorite podcast and never miss a moment of insightful content.

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TitlePub. DateDuration
Admission Before Confession | Bobby Masano23 Oct 202401:09:56

In this episode, we delve into the nuanced world of effective interviewing with special guest Bobby Masano, a seasoned investigator and Special Agent in Charge at the Federal Law Enforcement Training Center. We explore key techniques such as obtaining an admission before a confession, the strategic use of direct questions, and the paramount importance of building rapport with interviewees. From criminal investigations to everyday business interactions, we uncover invaluable insights that can elevate our communication skills, foster trust, and achieve desired outcomes. Join us as we unlock the secrets to mastering the art of strategic questioning and relationship building.


Timestamps: 

  • (00:00) Introducing Bobby Masano.
  • (07:28) Military investigates sexual conduct for admissions first.
  • (11:27) Strategically use yes/no questions with evidence.
  • (16:30) Using direct questions can reveal truths effectively.
  • (24:16) Planning disadvantages removes excuses in negotiations effectively.
  • (27:37) Rapport as conversation, not just a step.
  • (33:38) Elicit questions for stronger, trustful confessions.
  • (38:09) Using subtle techniques for rapport-building yields benefits.
  • (44:22) Respectful questioning led to 15-year conviction.
  • (47:40) Substance abuse recovery led to mutual respect.
  • (55:20) Convince them it's beneficial to talk.
  • (01:01:23) He confessed and worried about HR's reaction.
  • (01:07:27) Thank listeners; try Human Tel training discount.
  • (01:08:40) Learn, qualify, and advance with certifiedinterviewer.com


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Going Through Life With Blindfolds | Chet Tart16 Oct 202401:06:18

In this episode, we dive deep into the art of leadership communication with Chet Tart. We explore transformative techniques like engaging conversations, asking open-ended questions, and strategic success strategies. From compelling personal anecdotes to actionable advice, we uncover invaluable insights to become better leaders and communicators. Join us as we unlock the secrets of effective leadership and discover the power of meaningful dialogue.


Timestamps: 

  • (00:00) Introducing Chet Tart.
  • (08:22) Emerson lit competitive spirit; met future celebrities.
  • (12:12) Former radio job led to Vistage involvement.
  • (19:21) Teachers emphasized communication: theater of mind, tonality.
  • (22:57) How do you help people find success?
  • (27:25) Clear communication, regular 1-on-1s, consistent feedback.
  • (35:31) Accountability, coaching, firing; curiosity is essential.
  • (40:48) Awareness and self-reflection improve business outcomes.
  • (46:26) Group gained strength by discussing failures together.
  • (49:11) Trust requires evidence; be cautiously skeptical first.
  • (53:55) "Walkthrough questions yield actionable organizational insights."
  • (01:03:14) Open-minded growth, shared wisdom, continual leadership development.


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Ignite a Burning Ambition | Katherine Armstrong14 Aug 202401:03:13

In this episode, we dive into the journey of high performance coaching consultant Katherine Armstrong. We explore the critical transition from fear to ambition, aligning purpose with strategy, and the emotional stages of the change curve. By examining the balance of caring and daring in leadership, we uncover how to foster trust, create secure bases, and drive successful transformations. Join us as we reveal the strategies for nurturing resilient, purpose-driven organizations and achieving meaningful results.


Timestamps: 

  • (00:00) Introducing Katherine Armstrong.
  • (08:33) Leaders should understand individuals' needs before communicating.
  • (13:02) Resilience helps with grief in big changes.
  • (21:07) Embracing change while grieving what's left behind.
  • (23:39) Leaders instill safety through human connections.
  • (29:29) Uncover purpose, leaders sculpt and set aspirational goals.
  • (32:44) CEOs should lead initial company announcements effectively.
  • (38:15) Strategy rooted in future purpose drives impact.
  • (45:18) Emphasizing human element in organizational success with CEOs.
  • (51:09) Creating trust and shared interest resolves conflict.
  • (01:00:09) Gratitude for sharing valuable insights, creating ambition.


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Change Their Mind | Simon Horton07 Aug 202400:59:58

In this episode, we dive into the fascinating world of negotiation with expert guest Simon Horton. We uncover the importance of creating an experience, projecting strength, and co-creating the negotiation process for successful outcomes. From peace treaties to everyday negotiations, we highlight key strategies and insights that transform how we navigate persuasive conversations. Join me as we unlock the secrets to effective negotiation and persuasion, equipping ourselves with the tools to build stronger relationships and achieve win-win outcomes in both personal and professional settings.


Timestamps: 

  • (00:00 Introducing Simon Horton.
  • (05:20) Testing rotation perception with a pen activity.
  • (11:10) Understanding half the answer leads to negotiation.
  • (14:25) 6 steps to help someone commit to change.
  • (16:41) Interviewed experts developed 6-step method for success.
  • (22:23) Build strength to foster a collaborative environment.
  • (23:18) SWAT team presence deters violence in hostage situations.
  • (29:55) Walmart's power play in negotiation tactics.
  • (33:39) Manage emotions for better outcomes, Colombian politician's example.
  • (35:14) Anguish, anger, decision, revenge, peace in Colombia.
  • (38:56) Maintain rapport by redirecting the conversation politely.
  • (43:38) Saying no, manipulating, intention, good, human nature.
  • (44:37) Defining good, consider impact, manipulate for good.
  • (50:35) Struggling on program, then finds unexpected inspiration.


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Interrogation Equals Collaboration31 Jul 202401:05:53

In this episode, we dive deep into the art of interviewing and interrogation with seasoned expert Brett Ward. We discuss the critical importance of proper training, curiosity, and emotional composure in uncovering the truth. From law enforcement to everyday conversations, we reveal strategies to elicit accurate information, navigate pushback, and build meaningful connections. Join us as we explore the essential techniques for mastering communication, negotiation, and personal growth.


Timestamps: 

  • (00:00) Introducing Brett Ward.
  • (07:06) Approach conversations without defensive emotions for collaboration.
  • (11:44) Honesty and navigating different personalities with maturity.
  • (18:17) Contract extension, experience over education, adaptability lacking.
  • (26:10) Insufficient training leads to potential failures.
  • (31:11) Focusing on game plan, growth, and maturity.
  • (34:34) Focus on goals, stay calm, understand emotions.
  • (38:23) Transitioning from interrogation to motivational, effective interviewing.
  • (47:12) Prepare for specific objections in employee relations.
  • (49:08) Study identified interrogation responses, adopted motivational methods.
  • (56:40) Maintained trust and communication through flexible decisions.
  • (01:00:28) Serendipitous meeting in New York spurred career.


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Master Your Dragon | John Holland24 Jul 202401:04:20

In this episode, we explore the compelling dynamics of leadership through the lens of John Holland, head coach at Mentally Agile Coaching. We dive into the power of mastering inner voices, embracing failure, and leading with core values. From understanding your boss's reactions to making decisions under pressure, we uncover practical insights that can elevate your professional journey. Join us as we unravel the essential strategies to become a resilient and impactful leader.


Timestamps: 

  • (00:00) Introducing John Holland.
  • (08:00) Effective leaders make intuitive decisions under pressure.
  • (12:57) Military leaders emphasize core values, embrace transparency.
  • (21:49) Success can be accidental, self-reflection is important.
  • (24:31) Individual values are essential for decision-making.
  • (31:42) Team designed ideal candidate profile and interview questions.
  • (34:33) Soccer coach evaluates player's character for scouts.
  • (39:45) Identify mission, imagine boss's perspective, lead.
  • (45:59) Successful attorney not fulfilled, yearned to teach.
  • (49:10) Inner voice shapes actions and self-identity.
  • (55:26) Camaraderie in military training fosters teamwork.
  • (01:01:40) Learning from failure.


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Humanizing Leadership | Michael Clegg17 Jul 202401:03:09

In this episode, we have the pleasure of exploring the transformative journey of leadership with our expert guest, Michael Clegg. We dive into the importance of empathetic leadership, building trust, and connecting deeply with employees on both personal and professional levels. From overcoming personal trauma to achieving growth through a forward-thinking mindset, we uncover key strategies that can humanize leaders and enhance workplace engagement. Join me in unlocking the secrets to effective, compassionate, and future-focused leadership that drives lasting success.


Timestamps: 

  • (00:00) Introducing Michael Clegg.
  • (06:12) Reflecting on life and making meaningful changes.
  • (13:34) Journaling, empathetic witness, creating space, non-judgmental.
  • (18:50) Impressions from TED talk, lack of communication.
  • (25:55) Changed mindset to future self transformed life.
  • (30:05) Creating Catalyst Academy to humanize leadership.
  • (33:36) First q12 survey question: know job expectations.
  • (43:11) Performance, development, and relationship meetings for coaching.
  • (46:11) Leaders connect employee purpose to work productivity.
  • (52:44) LinkedIn dominates professional networking with nearly 1 billion users, Microsoft acquisition signifies shift to digital.
  • (55:35) Stay active on LinkedIn to build presence.


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Care About Your Audience | Clint Greenleaf10 Jul 202400:46:50

In this episode, we dive into the influence process and discover effective communication strategies with expert guest Clint Greenleaf. We explore key elements like timing, authentic listening, and understanding people's long-term goals to build trust and navigate business interactions successfully. From selling a company to connecting with a core audience, we uncover the profound impact of tailored communication across various mediums. Join me in learning how to enhance our influence, build lasting relationships, and achieve our business goals.


Timestamps: 

  • (00:00) Introducing Clint Greenleaf.
  • (04:01) CEO admits to mistakes, seeks to change.
  • (07:09) Focus on creating opportunities through clear communication.
  • (09:40) Requesting extra time, lack of attention, security.
  • (14:57) Planning and foresight lead to better outcomes.
  • (16:11) Impact of harsh language on leadership style.
  • (22:06) Company sold, everyone keeps jobs, no layoffs.
  • (25:38) Convincing with empathy and understanding, not force.
  • (28:23) Timing key: Executives hear, change decision.
  • (29:53) New employee seeks long-term purpose and impact.
  • (33:14) Trick you into coming back, communication business, great communicator.
  • (38:06) Doctor Robert Whitfield emphasizes passion with purpose.
  • (40:56) Identify core audience, tailor content to them.
  • (45:45) Learn about customized programs for strategic communication.
  • (46:36) Expressing gratitude and well wishes for future.



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Just Be Curious | Sara Downing03 Jul 202401:04:00

In this episode, we are thrilled to explore the importance of recognizing one's unique value in professional settings with our guest, Sara Downing. We delve into conquering imposter syndrome, seeking mentorship, and transitioning into leadership roles. Together, we uncover practical strategies for effective communication, building a personal brand, and contributing meaningfully in workplace interactions. Join me in discovering how to harness your potential and thrive in your career, gaining invaluable tips and inspiration along the way.



Timestamps: 

  • (00:00) Introducing Sara Downing
  • (05:38) Listen, ask, understand, find confidence, speak value.
  • (11:43) Prepare before speaking, especially as a woman.
  • (17:59) Career coach helps with imposter syndrome fear.
  • (24:23) CEOs face loneliness, need to be careful.
  • (30:59) Experienced professional learning from younger generations.
  • (38:01) Nurturing curiosity in parenting with patience.
  • (42:21) Maintain genuine, helpful reputation in business.
  • (47:23) Be relatable, share stories, and be helpful.
  • (50:58) Simplify jargon, use plain language, allow Q&A.
  • (56:01) Active listening, honesty, and collaboration breed learning.
  • (01:03:00) Learn about customized engagement for leadership development.


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The Bravery Trick | Ed Evarts26 Jun 202401:01:57

In this episode, we dive into the essential art of managing difficult conversations with leadership coach and author Ed Evarts. We explore his groundbreaking book "The Bravery Trick" and uncover key strategies for embracing bravery moments, preparing for tough dialogues, and fostering an environment where open communication thrives. From handling apprehension to practicing empathy, we reveal invaluable techniques to enhance our interactions, build stronger relationships, and achieve successful outcomes. Join me in unlocking the secrets to courageous communication in both professional and personal settings in this insightful episode.


Timestamps: 

  • (00:00) Bravery at work is saying tough things.
  • (06:05) Overcoming fear of difficult professional conversations enthusiastically.
  • (11:08) Offering recommendations, understanding life's battles.
  • (20:31) Ways to practice speaking effectively and confidentially.
  • (27:13) Focus on future actions for better outcomes.
  • (31:53) Encourage self-reflection and future-focused conversation.
  • (35:43) HR professional emphasizes adaptability and mindfulness in communication.
  • (40:17) Choosing future, timing, and venue for conversation.
  • (48:15) Appreciate feedback, accountability is key for growth.
  • (51:57) 96% missed bravery opportunities, training could help.
  • (59:27) Ed emphasizes building a consistent, feedback-driven culture.
  • (01:00:45) Learn about the International Association of Interviewers.


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Making Better Communication Decisions19 Jun 202401:07:27

In this episode, we explore the transformative power of positive communication with Dr. Julien Mirivel. We dive into techniques for reenergizing teams after set-backs, enhancing listening skills through physical behavior, and using open-ended questions to foster deeper connections. From practical tips to impactful strategies, we uncover how communication can shape identities and performance in the workplace. Join us as we reveal the keys to strengthening leadership and improving interactions in both personal and professional settings.


Timestamps: 

  • (00:00) Introducing Dr. Julien Mirivel
  • (10:06) Effective communication vital for leadership, daily interactions.
  • (15:50) Positive leadership requires connecting and engaging with people.
  • (20:28) Team's impressive performance thanks to leader's influence.
  • (26:40) Start meetings with open-ended, curious questions.
  • (31:37) Intentional shift in questioning leads to curiosity.
  • (34:25) Ask employee for strengths and areas to improve.
  • (38:23) Carefully building trust through sincere compliments summary.
  • (48:35) Addressing personal and work issues through disclosure.
  • (51:20) Dealing with communication issues and problem-solving strategies.
  • (55:05) Leadership support through instrumental, emotional, esteem support.
  • (01:05:02) Communication shapes who we become, important insights.
  • (01:05:59) Check out humantell.com, certifiedinterviewer.com, inquasive.com.


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Non Traditional Leadership Lessons | Ben Sands12 Jun 202401:02:00

In this episode, we sit down with Ben Sands to discuss the foundational principles of aligning actions with beliefs. We uncover the importance of starting with "what" and "how," the impact of values on decision-making, and strategies to minimize regret and frustration in leadership. From defining clear expectations to fostering accountability, we reveal actionable steps to create a harmonious and high-performing organization. Join us as we unpack this episode's secrets to effective leadership and value-driven alignment.


Timestamps:

  • (00:00) Introducing Ben Sands
  • (07:23) Appreciate nontraditional approach, valuable lessons for work.
  • (14:41) Appreciate your initiative, risk vs regret.
  • (18:44) Leader's critical role is making consistently good decisions.
  • (26:14) Creating environment for honesty, aligning values-behavior.
  • (28:54) Values define us and guide our actions.
  • (36:40) Spouses define family values for children's behavior.
  • (39:06) Finding parallels between coaching youth and executives.
  • (46:07) Improving commitment by scheduling commitments in calendar.
  • (50:04) Discussion on accountability, actions, and working philosophy.
  • (55:27) Importance of personal why in strategy execution.


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Build to The Moment | Sean McDonough09 Oct 202401:09:09

In this episode, we have the privilege of exploring the nuanced world of sports broadcasting with seasoned commentator Sean McDonough. We uncover the vital importance of teamwork, preparation, and off-air relationship building that enhance on-air performance. From the subtleties of concise storytelling to the art of maintaining impartiality, this episode reveals invaluable strategies that can improve our communication skills in any context. Join us as we gain profound insights into the techniques that ensure seamless broadcasts and enrich our understanding of effective communication in high-pressure environments.


Timestamps: 

  • (00:00) Introducing Sean McDonough
  • (08:56) Communication and relationship-building crucial for broadcasting.
  • (11:42) Producing ESPN/ABC events involves complex decision-making.
  • (18:03) Humanizing college players fosters audience connection.
  • (24:07) Sometimes, explanations necessary; some remain confrontational regardless.
  • (30:36) Broadcasters: Be authentic, balanced, or a homer.
  • (35:00) Avoid social media and build authentic excitement.
  • (42:06) Long baseball games allowed for more storytelling.
  • (45:31) Learn to tell concise, adaptable stories quickly.
  • (49:40) Describing sports accurately, engaging with storytelling.
  • (54:45) Lake Placid visit: learned luge, bobsled, name pronunciation.
  • (01:01:03) Connor McDavid distraught; exceptional broadcasting captured moments.


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How Can We Solve This Together? | Jonathan Pultz05 Jun 202401:06:58

In this episode, we delve into the critical communication techniques essential for crisis negotiations with expert guest Jonathan Pultz. We explore the importance of staying calm, practicing patience, and understanding diverse needs to achieve positive outcomes in high-stress situations. From law enforcement to everyday business scenarios, we uncover valuable strategies that enhance communication, build trust, and foster mutual respect. Join me in uncovering these powerful techniques that can transform your personal and professional interactions.


Timestamps: 

  • (00:00) Introducing Jonathan Pultz
  • (09:15) Addressing spontaneous decisions and their consequences.
  • (12:07) Crisis situations involve instrumental or expressive needs.
  • (18:01) Unity in conflict resolution leads to success.
  • (25:58) Interview and negotiation preparation is crucial. Maintain awareness.
  • (31:50) Others' ill-timed decisions interrupt your schedule.
  • (33:45) Rushing in crisis leads to resentment, problems.
  • (38:33) Athletes use routines to calm their minds.
  • (44:48) Limited info leads to false assumptions and expectations.
  • (50:09) Reader applies book lessons to business and family.
  • (54:39) Framework provides rational approach to navigating challenges.
  • (58:54) Take charge, get real information, and communicate.
  • (01:05:46) Earn a certification and improve your career.



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Power of Professional Curiosity | James Harris29 May 202401:08:56

In this episode, we immerse ourselves in the world of investigative interviewing and the critical nuances of building rapport and gathering evidence with James Harris. From a firm handshake to the strategic use of evidence, we dissect the elements that shape successful investigations and conversations.


By listening in, we uncover the key principles of empathy, ethical questioning, and the investigative mindset that can transform how we approach conversations and interviews. Join us in discovering the art of communication that transcends boundaries and fosters understanding in every interaction.


Timestamps: 

  • (00:00) Introducing James Harris.
  • (05:09) "Professional curiosity and ABCs of investigation"
  • (14:07) Professional curiosity fosters active, open-minded listening.
  • (18:03) Wide range of questioning impacts communication significantly.
  • (25:41) Encourage story-telling and avoid leading questions.
  • (29:56) Cost benefit analysis of telling the truth.
  • (35:36) Interviews are recorded, but biases may exist.
  • (40:59) Seeking admissions with strong evidence during interviews.
  • (47:35) Active listening builds rapport and trust quickly.
  • (49:09) Shaking hands as a form of interaction.
  • (57:11) Investigating from an omniscient perspective, overcoming initial resistance.
  • (58:50) Strict laws protect vulnerable witnesses during interviews.
  • (01:07:21) Visit certifiedinterviewer.com for training and resources.


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What Are You Asking for in Return? | Mike Inman22 May 202401:03:34

In this episode, we explore the critical role confidence plays in successful negotiations with expert guest Mike Inman. We discuss the importance of having a backup plan, conducting thorough research, and adapting to different negotiation strategies. From business deals to everyday interactions, we uncover valuable insights that can maximize our negotiation skills and build stronger relationships. Join us in discovering how to harness these tools for more confident and effective negotiations in both our personal and professional lives in this enlightening episode.


Timestamps: 

  • (00:00) Introducing Mike Inman.
  • (06:49) Negotiating value in deals, emphasizing top service.
  • (13:57) Comp plans based on margin drive sales.
  • (20:22) Understanding, applying, and being authentic with tools.
  • (23:18) Differentiate by talking differently, not bragging.
  • (27:48) Discussing buyer and seller perspectives in negotiations.
  • (34:04) Negotiators' self-image impacts the process outcome.
  • (40:51) Bob Nelson gives persuasive speech, mentions 6 Sigma.
  • (44:52) Respect in leadership resonated with ex-baseball player.
  • (49:28) Tense exchange leads to strategic marketing threat.
  • (54:03) Confidence is key in negotiation for success.
  • (01:02:09) Learn about the International Association of Interviewers.


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Know, Show, and Go the Way | Al Jones15 May 202401:05:24

In this episode, we sit down with Al Jones, a seasoned vice president of sales, to delve deep into the art of leadership and mastering sales techniques in today's challenging environments. We explore the crucial role of personal improvement, effective rejection handling, and the necessity of leading by example to inspire and elevate sales teams. From personal anecdotes about fostering potential in new hires to discussing the importance of resilience in the face of refusal, we uncover practical strategies that ensure long-lasting success in sales and leadership. Join us as we reveal the keys to becoming not just a successful salesperson but a remarkable leader.


Timestamps: 

  • (00:00) Introducing Al Jones.
  • (07:01) Motivate others by connecting with their values.
  • (12:30) Sales leadership faces challenge in motivating execution.
  • (20:55) Leading by example, sharing life and work.
  • (26:02) Some feel unimportant, fear failure, lack motivation.
  • (27:49) Sales leadership is about resilience and action.
  • (32:22) Learning from rejection leads to future success.
  • (40:00) Challenges in transitioning sales to new products.
  • (47:05) Recognize goals, competition, and potential in sales.
  • (48:45) Son shows natural athletic talent during wrestling.
  • (55:35) Wishing to remember and apply what's learned.
  • (01:04:00) Learn about upcoming events and training programs.
  • (01:05:04) Seeking feedback for show and expressing gratitude.


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Powerful Phrases For Navigating Conflict | David Dye08 May 202401:10:16

In this episode, we are joined by David Dye to dissect the nuances of resolving workplace conflicts through strategic communication. We delve into the importance of fostering understanding and empathy, and the role of effective questioning in steering conversations towards constructive outcomes. Drawing from David's extensive research and his upcoming book, we uncover powerful phrases and approaches that anyone can employ to navigate and mitigate conflict in professional settings. Join us in mastering the art of dialogue to transform tension into collaboration and enhancing workplace dynamics.


Timestamps: 


(00:00) Introducing David Dye, conflict resolution, expert advice, tangible workplace strategies.

(08:50) Trends in workplace challenges for managers.

(16:09) Face difficult tasks head-on for personal growth.

(21:43) Examples of connecting phrases and expert insights.

(22:55) Clarify common objectives for workplace conflict resolution.

(30:52) Choose clarity and commitment for successful communication.

(37:21) Understanding system flaws and the importance of communication.

(43:06) Validating and respecting others' work and boundaries.

(44:37) Deep commitment to team success, project goals.

(53:39) Chapter 7: Say Goodbye, knowing when to quit.

(57:00) Understanding perspectives and questioning for clarity.

(01:03:05) Book available in multiple formats, free resources.

(01:08:36) Best online training in facial recognition and interviewing.


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Pursuing Excellence Over Success | Scott Wozniak01 May 202401:02:14

In this episode, we join forces with leadership expert Scott Wozniak to dissect the crucial elements of building effective leadership teams and enhancing customer experiences. We delve into the significance of collaboration, setting clear expectations, and the art of providing impactful feedback that fosters growth and excellence. From personal anecdotes at Chick-fil-A to practical strategies for daily business operations, we uncover actionable insights that lead to sustained excellence and team cohesion. Join us as we explore these pivotal themes, equipping you with the tools to transform your own team dynamics and leadership approaches in this episode.


Timestamps: 

(00:00) Introducing CEO and author, Scott Wozniak.

(06:25) Strategies for gardening and relationship management.

(15:20) Using scale as motivation towards healthier choices.

(18:02) Eliminating those who don't belong, self-selecting.

(21:43) Accountability earns respect in relationships, tough conversations necessary.

(30:16) Chick-fil-A employees are beloved and sought-after.

(34:28) Unsatisfied with wealth, always seeking more.

(41:02) Work culture: hiding work vs. teamwork dynamics

(43:57) Varied experiences in track and field competitions.

(51:41) Scott's book emphasizes the importance of culture and relationships.

(54:27) Leverage customer insights for exponential business growth.


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Neither Head Down, Nor Nose Up: Building Confidence and Humility | Pedro Bisalgia24 Apr 202401:13:22

In today’s episode, we join forces with Brazilian Jiu-Jitsu black belt Pedro Bisalgia to tackle the complex issue of bullying and the transformative power of martial arts. We delve into Pedro's inspiring journey from being bullied to empowering others, and how Jiu-Jitsu fosters self-confidence, humility, and resilience in children facing adversities. As we exchange stories and strategies, we uncover practical tools for guiding both bullies and victims toward positive behavioral change and personal growth. Tune in to discover how we can shape a more compassionate and assertive community through the disciplined teachings of Jiu-Jitsu.


Timestamps: 

  • (00:00) Introducing Pedro Bisalgia.
  • (09:41) Jiu-jitsu as a tool against bullying.
  • (14:54) Teaching music and jiu-jitsu share similarities.
  • (17:22) Family bonds through jiu-jitsu, counters bullying.
  • (26:23) Students are asked to monitor and help.
  • (29:45) Jiu-jitsu teaches self-defense, confidence, and empathy.
  • (33:21) Gaining confidence through familiarity with stressful situations.
  • (40:40) Experienced martial artists are calm and unassuming.
  • (47:10) Reward good behavior, but punish when necessary.
  • (48:51) Support and caring build confidence in people.
  • (58:16) Words influence kids' behavior and self-perception.
  • (01:00:08) Jiu jitsu is for everybody, overcome fear.
  • (01:06:11) Developing well-rounded individuals through martial arts practice.
  • (01:10:41) Pedro's impactful conversation on bullying prevention.


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Restoring the Dignity of Risk | Lindsey Braciale17 Apr 202401:03:21

In this episode, we welcome the inspiring Lindsey Braciale, an advocate and trailblazer in the employment of individuals with disabilities. We examine the significant advantages and untapped potential that hiring disabled employees brings to the workforce while tackling the barriers they face. Through Lindsey's innovative approaches at Advocations and discussions on the "dignity of risk," we unveil strategies that empower both companies and disabled individuals to flourish. Join us in embracing the diversity of talent and rethinking inclusivity for a more dynamic and humane workplace.


Timestamps: 

  • (00:00) Introducing Lindsey Braciale
  • (09:05) Design for all, consider unintentional exclusions.
  • (11:08) Adapting jobs to be more flexible and accommodating.
  • (17:49) Ensuring information for the check-in process eases discomfort.
  • (22:40) Autism employees thrive with tailored support programs.
  • (28:02) Utilize visual cues for effective communication.
  • (36:37) Seeking entry points, leveraging connections for success.
  • (41:02) Supporting disabled individuals, empowering caregivers, and independence.
  • (46:24) People with disabilities lack workplace persona options.
  • (51:03) Embracing communication challenges, learning from others daily.
  • (54:13) Annual focus on retention, growth, and adaptability.
  • (01:00:35) Gratitude for sharing insights on workforce reintegration.


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Let The Story Be Told: Developing Listening Intelligence | Graham Bodie10 Apr 202401:09:48

In today's episode, we welcome Graham Bodie to dissect the complex world of effective listening and communication. We dive into the myths and realities of nonverbal cues and how to navigate the vast landscape of listening intelligence at both individual and organizational levels. By mixing personal anecdotes with rigorous studies, Bodie unearths actionable strategies to enhance one's ability to listen, connect, and advise with empathy and precision.


Timestamps: 

  • (00:00) Introduction to listening intelligence and Graham Bodie.
  • (05:40) Understanding and adapting to diverse listening habits.
  • (13:35) Listening intelligence involves adapting to conversational partners.
  • (17:15) Understanding situational leadership and listening for effectiveness.
  • (27:13) Encourage problem analysis for effective advice giving.
  • (32:27) Understanding others without imagining their experience directly.
  • (37:14) Carefully validate perspectives without fully agreeing.
  • (41:42) Identify and address listening barriers for improvement.
  • (48:04) Cooperative principle: sharing relevant information in conversations.
  • (54:10) Nonverbal behaviors are hypotheses, not universal predictors.
  • (01:04:05) Website focuses on civil discourse in politics.
  • (01:08:45) Visit InQuasive.com for customized education and sessions, and check out The Disciplined Listening Method.


Links and Resources:

  • Graham Bodie on LinkedIn: www.linkedin.com/in/graham-bodie
  • Official Website of Graham D. Bodie, Ph.D.: grahambodie.com
  • Learn more about the Listen First Project: listenfirstproject.org
  • Discover the National Week of Conversation 2023: nationalweekofconversation.org


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Setting, Clarifying, and Communicating Great Strategies03 Apr 202401:07:06

In today's episode, we're joined by Chuck Bamford, who sheds light on the art of crafting and implementing business strategies that resonate across all levels of an organization. We discuss the power of equitable rewards, the symbiotic nature of culture and strategy, and the necessity of clear, role-specific communication for achieving alignment and success. Discover actionable strategies and practical insights that are crucial for outperforming competitors and delivering exceptional customer service. Tune in to transform your business approach and strengthen the foundations of your company's strategy.


Timestamps: 

  • (05:25) 92% can't articulate organization strategy, communication is crucial.
  • (10:39) Stay off radar, adhere to strategy, big picture.
  • (18:09) Identify competitive advantages for a new restaurant.
  • (22:52) Consistency, even when poor, can be beneficial.
  • (29:21) Exxon and other companies can't compete.
  • (31:45) Implementing strategy through targeted organizational activities.
  • (40:57) Focus on competitive advantages, not everything else.
  • (47:33) Appreciative of your input, organization improved drastically.
  • (50:46) Encouraging communication and strategy alignment for success.
  • (55:40) Book "American Icon" details Ford Motor's turnaround.
  • (59:59) A unique strategy attracts and retains customers.


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The First Liar Loses | Sara Lincoln02 Oct 202401:10:44

In this episode, we dive deep into the significance of professional reputation and meticulous courtroom preparation with our expert guest, Sara Lincoln. We uncover essential strategies for building and maintaining credibility, the art of witness coaching, and the tactical use of evidence in litigation. From turning bad facts into strengths to mastering cross-examination, we reveal practical insights that are crucial for both legal professionals and anyone seeking to enhance their strategic communication skills.


Timestamps: 

  • (00:00) Introducing Sara Lincoln.
  • (05:42) Treat every critical conversation like it's recorded.
  • (15:13) Strategic question setup is crucial for impact.
  • (20:21) Establish defendant's correct actions against malpractice exaggerations.
  • (24:35) Preparation traps contradicting witnesses on the stand.
  • (30:25) Organizing trial prep with good and bad facts.
  • (34:58) Fitting desired outcomes to existing perceptions, ignoring facts.
  • (39:40) Credibility is crucial for lawyers in courtrooms.
  • (44:00) Focus on convincing core jurors, not all.
  • (52:43) Judges discuss lawyer conduct and case decisions.
  • (57:43) Organizing evidence effectively for witness presentation.
  • (01:01:12) Encouraging confident, honest statements for winning case.


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Expanding Perspectives With West African Drumming | Bill Scheidt27 Mar 202401:05:47

In today's episode, we talk with Bill Scheidt, who shares the transformative power of West African drumming in fostering effective communication and leadership. We delve into the symbiosis of music and interaction, uncovering the essential art of listening to comprehend rather than respond, and the profound benefits of reciprocal respect in educational environments. As we explore these rhythmic insights, we discover practical tools that can amplify our ability to connect, empathize, and lead in any scenario. Join us as we tap into the rhythm of powerful communication and leadership lessons in this dynamic episode.


Timestamps: 

  • (00:00) Introducing Bill Scheidt
  • (10:24) First time seeing African drumming in Africa.
  • (13:58) Teaching English revealed important, overlooked communication skills.
  • (18:20) Students show great respect for teachers in Africa.
  • (25:26) Eye contact meaning varies across cultures.
  • (32:20) Understanding harmony, technical ability, communication, mindfulness training.
  • (34:22) Mamady Keita, legendary musician, lived life musically.
  • (39:42) Using music to teach leadership to executives.
  • (45:17) Shift from thinking to playing to listening.
  • (49:44) Music accelerates learning through mindful engagement.
  • (59:03) Playing music has significant physical health benefits.


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Communicating For Strategic Alignment | Mohamed Massaquoi20 Mar 202401:03:49

In this episode, we engage with the insightful Mohamed Massaquoi on the gradual evolution of change, especially as it pertains to the AI revolution and organizational dynamics. We dissect the essence of strategic alignment, the value of psychological contracts, and the subtle art of influential leadership. Drawing from Massaquoi's diverse background in professional sports and industrial-organizational psychology, we uncover actionable strategies that foster trust and optimize performance in any team setting.


Timestamps: 

  • (00:00) Introduction to Mohamed Massaquoi
  • (07:08) Adapt and prepare for uncertain changes confidently.
  • (16:26) Understanding a job's role, consistency, and goal alignment.
  • (21:20) Losing a hand brings emotional, and physical challenges.
  • (23:12) Post-sports career, acquiring education for credibility.
  • (31:03) Motivation shouldn't rely on short-term rewards.
  • (37:27) Employees contribute diverse skills to solve international problems.
  • (41:59) Fostering trust, accountability, and improvement in organizations.
  • (45:22) Tact and communication are essential for understanding.
  • (53:11) Encourage autonomy, provide guidance, and offer feedback.
  • (55:43) Clarity and vision lead to forward movement.


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Developing Your Peak Performance Mindset | Carlos Salum13 Mar 202401:06:32

In this episode, we sit down with Carlos Salum, a leadership performance strategist, mental toughness coach, and author of The Glass is Full and a Half. Salum discusses his journey from growing up under a military regime in Argentina to coaching world-champion tennis players and executives globally. He shares insights on performing under pressure, designing breakthrough moments, and the significance of managing energy over time for peak performance. You do not want to miss Salum’s approach to overcoming obstacles and achieving success through disciplined listening, self-awareness, and creative thinking.


Timestamps: 

  • (00:18) Unveiling Carlos Salum: From Military Regime to Coaching Champions
  • (03:21) Diving Deep into Mental Toughness with Carlos Saloom
  • (04:23) Mastering Self-Talk for Peak Performance
  • (11:08) The Power of Posture and Positive Self-Talk in Sports and Life
  • (16:26) Navigating Mistakes and Recovering for Success
  • (24:38) Breaking Through: Strategies for Overcoming Low Points
  • (30:03) Asking for Help and the Importance of Curiosity
  • (35:38) The Significance of Intrapersonal Communication for Breakthroughs
  • (37:37) Unlocking Focus and Enjoyment in Habit Development
  • (38:10) Tracking Ideal Performance: Physical and Emotional Factors
  • (40:11) The Power of Managing Energy Over Time
  • (41:25) Exploring Efficiency vs. Empathy in Communication
  • (42:24) The Essence of Managing Energy for Peak Performance
  • (51:26) The Journey of an Immigrant: From Argentina to Peak Performance Expert
  • (59:17) Applying Mental Toughness in High-Pressure Environments
  • (01:03:57) Closing Thoughts: The Importance of Clarity and Energy Management



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Focus on the Goal, Not the Weapon | George Kohlrieser06 Mar 202401:07:57

In this episode, we speak with George Kohlrieser, delving deep into the psychology of leadership and negotiation. We discover the transformative power of becoming a 'hostage-free' thinker, fostering psychological safety, and building emotional bonds both in personal and professional realms. Through George's profound teachings on secure base leadership and handling emotional triggers, we unearth critical strategies that empower us to inspire change and manage conflict effectively. Join us in this episode as we unlock the keys to emotional intelligence and the art of negotiation, driving toward personal empowerment and leadership excellence.


Timestamps: 

  • (00:00) Introduction to George Kohlrieser
  • (07:29) Staying calm under stress.
  • (12:38) Perception shapes reality, focus on positivity.
  • (15:46) Investigator helps leaders understand their personal history.
  • (25:42) Understanding society, leaders and their past experiences.
  • (26:59) Bonding with those we disagree with is crucial.
  • (36:02) Secure base leaders find and provide safety.
  • (41:16) Leadership is about personal growth and understanding.
  • (42:15) Emotional intelligence connects to leadership and decision-making.
  • (48:10) Adopted twice, early trauma affects leadership abilities.
  • (57:24) Communicate nonjudgmental attitude, ask open questions patiently.
  • (01:00:40) Engage in bonding behavior, avoid command.



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Great Listening Makes Great Speakers | Gail Davis28 Feb 202401:00:17

In this episode, we sit down with the esteemed Gail Davis, a connoisseur of effective communication and meaningful relationship-building in the realm of public speaking. 


Together, we peeled back the layers of audience engagement, from the importance of adaptability in speakers to the subtle yet powerful art of reading and responding to an audience's nonverbal cues. 


Gail imparted knowledge crucial for anyone looking to hone their speaking skills, emphasizing that a true connection with the audience is rooted in authenticity and active listening. 


Tune in as we unlock strategies to not only capture your audience's attention but to also leave a lasting impression that resonates beyond the stage.


Timestamps: 

  • (00:00) Gail's expertise in speaker partnerships and insights.
  • (04:49) Effective speakers listen and are available when needed.
  • (08:47) Pre-event calls are crucial for success.
  • (11:55) Importance of language and body language in communication.
  • (14:47) Prioritizing client feedback for speaker improvement.
  • (19:32) Ensure setup doesn't affect the speaker.
  • (23:10) Control storytelling to avoid repetition.
  • (25:50) Negotiating to change the client's speaker choice.
  • (28:57) Careful, strategic approach to finding the perfect match.
  • (33:16) Acknowledge staff input for business growth and success.
  • (36:35) Effective communication leads to successful commitments and expectations.
  • (40:18) Booking priority based on history and relevance.
  • (44:35) Magic of fresh, current and best content.
  • (46:05) Acknowledge audience cues for effective communication.
  • (49:09) Monitoring audience engagement and response to speaker.
  • (55:19) GDA Speakers humanizes and markets speakers effectively.
  • (58:36) Learn about educational opportunities, networking, and more.


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Decipher The World Around You In A Way That Makes You Wiser | Joe Navarro21 Feb 202401:01:29

In this episode, we sit down with the renowned Joe Navarro. We decipher the subtle nuances of nonverbal communication and the essence of becoming an exceptional individual. Joe imparts his invaluable expertise on the mastery of observation, the art of prosocial behavior, and the critical nature of psychological comfort. We encounter crucial strategies for de-escalation and the importance of not jumping to conclusions about someone's honesty based solely on their behavior. Dive into this episode to equip yourself with the ability to read the world more wisely and forge deeper connections in every aspect of your life.


Timestamps: 

(00:00) Joe Navarro, author of the bestseller, Be Exceptional, offers insights.

(08:49) Observing poker players' body language for tells.

(14:54) Exploring animal behavior in response to threats.

(20:34) Observe, assess, and trust your instincts always.

(28:40) Recognize emotions' priority in observing and assessing.

(30:09) The Emotional brain reacts quickly, overpowering logical thinking.

(39:58) Executives misled by myths, seeking to update.

(43:55) Understanding and using body language effectively.

(50:56) A comprehensive guide to body language behaviors.

(53:42) Mastery, self-control, and observation are key to exceptional success.

(59:39)  Express appreciation, promote self-paced online training.


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Crisis Negotiation Communication Techniques | Scott Tillema14 Feb 202401:08:20

In this episode, I had the pleasure of delving into the intricate art of crisis negotiation communication techniques with expert guest Scott Tillema. We explored the profound impact of nonverbal cues, attentive listening, and understanding human behavior in high-stakes situations. From hostage negotiations to everyday business conversations, we uncovered invaluable insights that can be applied to enhance our communication, build trust, and achieve favorable outcomes. Join me in unlocking the secrets to effective communication and negotiation in both personal and professional relationships in this compelling episode.


Timestamps: 

  • (00:00) Understanding emotions and communication in personal crises.
  • (07:05) Being aware of pressure and self-awareness.
  • (15:41) Challenge fairness, question acceptability, explore empathy's impact.
  • (19:50) Seeking validation and recognition for personal achievements.
  • (25:55) Hope for space travel and mutual respect.
  • (30:56) Ensuring sobriety before signing a legal document.
  • (35:15) Teaching FBI classes, emphasizing active listening importance.
  • (38:39) Intensely listening for hidden, unsolicited value.
  • (43:50) Visual vs. auditory impact on communication skills.
  • (49:47) Recognizing emotional vulnerability to foster effective communication.
  • (57:56) Person finds joy in messing with mind-reading.
  • (01:00:57) Recognize manipulation, create safety, speak in plurals.


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Observation and Elicitation Techniques From the FBI07 Feb 202401:07:38

In this episode, we dive deep into the world of observation and elicitation techniques with former FBI agent Jack Schafer. Through our conversation, we uncover a wealth of invaluable insights into building trust, reading nonverbal signals, and using psychology to elicit information. Schafer's expertise offers a unique perspective on how these techniques can be applied in everyday interactions, relationships, and even investigative work. If you're looking to enhance your communication skills, build better relationships, and gain an intimate understanding of human behavior, this episode is a must-listen.


Timestamps: 

  • (00:00) Techniques for better understanding and communication explained.
  • (05:17) Tilting head communicates trust and friendliness.
  • (10:58) Struggle with awkwardness, find humor in it.
  • (16:20) Intentional actions create opportunities for conversation.
  • (22:15) Promoting authenticity in behavior for increased productivity.
  • (31:31) Develop rapport to increase confession probability in interviews.
  • (37:16) Direct flattery doesn't always work. Shields up!
  • (41:35) Create an environment to encourage open conversation. Elicitation.
  • (48:20) Empower conversation, add presumptive statements, keep composure.
  • (50:55) Demonstrated techniques to extract Social Security numbers.
  • (55:40) Doctor surprised by accessing machine, shares information.
  • (01:00:56) Developing trust creates rewarding long-term relationships.
  • (01:05:55) Visit certifiedinterviewer.com and inquasive.com for more.


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Keeping Our Children Safe Online, In School, and At Home31 Jan 202401:09:19

In this episode, we dive deep into the critical topic of protecting our children in the digital age with Detective Rich Wistocki. We’ll explore the red flags parents need to watch for, common mistakes to avoid, and tools and strategies to ensure our kids' safety online. From recognizing risky online behaviors to practical monitoring and communication techniques, this conversation is a must-listen for any parent or guardian. Join us as we uncover actionable insights to keep our children safe and secure in today's interconnected world.


Timestamps: 

  • (00:00) Tips for open communication to keep kids safe.
  • (05:42) Gratitude for presence, focus on child safety.
  • (12:30) Parents must educate and monitor children online.
  • (19:43) Adults must not interact with underage social media users.
  • (23:27) Choose Android or Bark Phone for children.
  • (28:21) Balancing monitoring and independence in parenting.
  • (33:50) Beware of moving to private chat platforms.
  • (40:28) Social network abuse reporting and legal process.
  • (46:13) Discussing difficult events with children is crucial.
  • (52:16) ICAC detectives trained to find online predators.
  • (58:06) Moms can sense their kids' emotions.
  • (01:03:51) How can we keep kids safe?


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Leadership Principles for Building Champion Organizations and Sports Teams24 Jan 202401:26:10

In this episode, we speak with Jeff Dudan, a visionary entrepreneur whose leadership principles have propelled multiple successful organizations and sports teams. Jeff emphasizes the transformative power of hands-on human involvement, the strategic importance of skilled partnerships, and the essentiality of professional management in building high-performing teams. From fostering an intentional culture and resolving conflicts to the role of emotional intelligence in leadership, Jeff provides practical guidance for anyone looking to create champion organizations and sports teams. Tune in to this episode to unlock the wisdom that can elevate your leadership and team-building skills to new heights.


Timestamps: 

  • (00:00) Recognizing expertise, discussing impact as CEO.
  • (07:08) Pride in franchise's impact on employees, community.
  • (15:22) Passionate about franchise business and wealth creation.
  • (20:49) Create questions, stay curious, communicate effectively.
  • (27:13) Hire creatives for a more valuable workforce.
  • (32:42) NFL franchise CFO, experienced in finance.
  • (35:50) Skills and partnerships are key to success.
  • (42:08) Scaling a business: vision, people, resources.
  • (47:51) Developed coaching methodology for youth teams success.
  • (53:01) Install season plans, make personnel adjustments, coach autonomy.
  • (58:50) Prioritize high values, positively impact kids' lives.
  • (01:03:16) Tense football game ends with clever play.
  • (01:07:18) Interaction with former players during a game.
  • (01:14:56) Intentional, consistent culture for healthy conflict resolution.
  • (01:22:48) Appreciation for leadership and valuable quotes shared.


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Create Opportunities For Conversations | Karin Hurt25 Sep 202401:06:26

In this episode, we dive into the nuanced world of conflict resolution and collaborative conversations with our guest, Karin Hurt. Together, we explore how moving beyond binary responses, maintaining professional integrity, and choosing the right moments to assert our values can transform our interactions and relationships. From managing diverse teams to offering candid feedback, we uncover practical strategies that can enhance leadership and build trust. Join us in discovering essential techniques to navigate workplace conflicts and foster a more connected and productive environment.


Timestamps: 

  • (00:00) Introducing Karin Hurt.
  • (05:32) Conflict deepens, worsens without communication and connection.
  • (10:40) Human experience universality surpasses initial expectations, collaborative understanding.
  • (19:11) Effective communication: deeper understanding of shared success.
  • (26:07) Importance of doing the work and trust.
  • (30:12) Success in conversations: control variables, manage body language.
  • (33:06) Monitor facial expressions and tone in virtual meetings.
  • (42:21) Intimidation prevents re-evaluating work priorities and tasks.
  • (44:48) Address priorities first; affirm ideas respectfully appears better.
  • (50:37) Determining when to leave: values clash, mental health, effort.
  • (57:50) Maintain composure to uphold a classy demeanor.
  • (59:32) Addressed conflict thoughtfully, highlighting business impact clearly.
  • (01:05:10) Learn about qualifiers and strategic communication techniques.


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There Can't Be One Single Story - Leadership Lessons from the YPO Global Chairman17 Jan 202401:09:37

In this episode, we dive into the power of storytelling and the value of multiple perspectives in leadership. As we unpack the leadership lessons from YPO Global Chairman, Raymond Watt, we discover the importance of empathy, vulnerability, and open communication. We learn how embracing complexity and understanding diverse stories can connect us and lead to personal growth. If you're looking to enhance your leadership skills and embrace personal growth, this episode offers valuable lessons and practical advice from a global thought leader.


Timestamps: 

  • (00:00) Explore education and networking opportunities online.
  • (06:29) Learning and growth through connection and change.
  • (14:28) Trust comes from vulnerability and common experiences.
  • (19:27) Encourage listening, universal human experience, common connection.
  • (22:48) Supporting Abby emotionally through her business struggles.
  • (28:21) Misunderstood empathy, quick solutions are not enough.
  • (32:24) Pushing boundaries to be authentic and vulnerable.
  • (40:14) Recognize triggers, embrace vulnerability, and communicate openly.
  • (44:18) Desire for understanding and control in life.
  • (50:25) Board meeting outcome was good, but a member felt bullied.
  • (57:27) Assess, support, listen, adjust for bank manager loan.
  • (01:02:35) YPO facilitates personal growth and success.


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Excelling In Interviews - As the Job Candidate10 Jan 202401:00:48

In this episode, our guest Loren Greiff, shares invaluable insights for excelling in job interviews as a candidate.


From the importance of genuine relationship-building to beating hiring algorithms, Loren's expertise provides a comprehensive guide for navigating the interview process with confidence and authenticity.


Discover actionable strategies for showcasing your skills, developing communication agility, and standing out in a competitive job market.


If you're seeking to enhance your interview performance and secure the next step in your career, this episode is packed with valuable advice that you won't want to miss.


Timestamps: 

  • (00:00) Introducing Loren Greiff.
  • (04:26) Candidate excitement backfires, leads to reprimand.
  • (08:45) Hiring manager's role and candidate's responsibility emphasized.
  • (10:41) Encourage hiring managers to clarify job impact.
  • (15:42) Sequencing effect: Beginning, middle dip, end.
  • (17:25) Importance of impact, metrics, vocal tonalities, soft skills.
  • (22:17) Focus on clear, succinct, value-driven communication.
  • (26:07) Update resume and LinkedIn to generate interest.
  • (27:37) "Show me, you know me" technique for connections.
  • (33:49) Visited an executive, discussed Corvette, office tactics.
  • (35:54) Job hunting requires visibility and confidence.
  • (40:41) Balancing the effort and reward for change.
  • (44:34) Impeccable timing led to former client's struggle.
  • (47:15) Career transition to mission-based role.
  • (48:55) Networking, content, and defeating hiring algorithms.
  • (54:29) Empowerment to learn and grow in a career.
  • (56:24) Sharing numerous ideas, strategies, and insights.


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Echo Listening Profile03 Jan 202401:02:47

In this episode, Allison O'Brien and Michael Reddington delve into the transformative power of effective listening and self-awareness in communication. From understanding different filters of listening to navigating high-stakes decision-making, we unearth invaluable insights for personal and professional growth. Through practical strategies and real-life examples, we illuminate the path to fostering genuine connections, achieving intended outcomes, and amplifying leadership impact. Join us in this episode to unlock the keys to enhancing your communication skills and elevating your leadership potential.


Timestamps: 

  • (00:00) Allison O'Brien discusses improving listening and communication.
  • (07:09) Corporate communication trainer specializing in listening intelligence.
  • (11:57) Research shows 4 main listening habits.
  • (17:18) Listening intelligence: self-awareness of conversation dynamics.
  • (21:54) Effective listening leads to powerful problem-solving collaboration.
  • (31:23) Listen intently, be open-minded, and value diverse perspectives.
  • (35:56) Be aware of how you're perceived by others.
  • (43:16) Speaking without listening leads to ineffective solutions.
  • (48:37) Importance of listening for successful people.
  • (53:26) Engage people in the why, improve performance.
  • (56:07) Start with assessment, be present, avoid distractions.
  • (01:01:29) Explore emotional intelligence resources, certified interviewer opportunities.


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Surprising Paths to Obtaining the Truth27 Dec 202301:13:35

In this episode, Michael Reddington and guest Wayne Hoover deliver powerful insights on the unexpected paths that lead to uncovering truth. From the art of empathetic interviewing to the impact of coaching and teaching, their conversation digs deep into the human connection and its pivotal role in successful interviews and interrogations. Gain valuable perspective on the importance of empathy, honesty, and strategy in communication, along with the profound impact of understanding and genuine connection. Join us as we unravel the secrets to building meaningful rapport and navigating difficult conversations with integrity and skill.



Timestamps: 

(00:00) Introducing Wayne Hoover

(06:56) Impact of Certified Forensic Interviewer designation in interactions.

(16:07) Most people make regrettable choices based on circumstances.

(18:47) Emotions cloud judgment when parenting teenagers.

(26:13) What was the most important college class?

(28:18) Understanding theater helps with empathy and connection.

(37:34) Teaching vs. interviewing, resonating with an audience.

(39:38) Listening, tone, and eye contact are crucial.

(46:31) Encouraging critical thinking in teaching and coaching.

(52:08) Learning coaching skills translates to helping others.

(57:27) Unexpected connections lead to life-changing moments.

(01:02:01) Uses technique to elicit truthful responses effectively.

(01:06:49) Challenging moment leading committee with argumentative individuals.

(01:10:24) Expressing gratitude, sharing insights, and the importance of rapport.


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Retaining Customers Through Relationships20 Dec 202301:05:02

In this episode, host Michael Reddington and guest Robert Skrob delve into the crucial link between customer retention and effective relationship-building. Discover the strategies to go beyond traditional sales tactics, and explore the power of building lifelong relationships in the subscription model. Skrob offers invaluable lessons and practical advice for enhancing customer relationships and driving long-term success in the ever-evolving subscription business landscape.


Timestamps: 

(00:00) Subscription benefits, high-value conversations, recognizing uniqueness.

(06:27) Pivot to for-profit subscription business

(16:12) Unique veteran-owned coffee brand.

(20:49) Build relationships before expecting commitments or results.

(27:04) Introduce, connect, inspire, and empower for success.

(30:15) Effective customer outreach builds trust and engagement.

(37:24) Understanding others' needs before your own.

(41:55) Importance of onboarding, building trust and relationships.

(48:52) Encourage caution when buying online for subscriptions.

(50:02) Customers are wary of subscription renewal notices.

(56:47) Utilize AI to provoke novel connections and ideas.

(01:03:32) Visit Humantel.com, eidashmagazine.com, and certifiedinterviewer.com.


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Listening For Family Business Executives13 Dec 202301:01:33

In this episode, we have the pleasure of welcoming Ed Hart, a seasoned professional with extensive experience in family businesses and leadership. As the Senior Vice President of the Center for Family Businesses at First Bank, Ed brings his wealth of knowledge and expertise to our discussion. From navigating the unique challenges of family-owned businesses to fostering open communication and transparency, Ed sheds light on the dynamics and intricacies of leadership within these organizations. Join us as we explore the importance of recognizing strengths, embracing diversity, and fostering relationships in the context of family businesses. 


Timestamps: 

  • (00:00) Discussion with Ed Hart on family-owned businesses.
  • (06:25) Experiencing challenges, celebrating victories, and helping families.
  • (11:21) Open communication is key to resolving conflict.
  • (17:23) Understanding and observing others without speaking.
  • (22:27) Family businesses should prioritize family over business.
  • (28:16) Part-time job leads to unconventional shoplifting incident.
  • (36:32) Provide opportunities, support and resources for success.
  • (37:50) Encouraging problem solving and critical thinking skills.
  • (43:37) Leadership advice: Emphasize children's achievements, offer feedback.
  • (50:48) Frustration in career, advice on family businesses.
  • (57:17) Influenced by brand experts at First Bank.
  • (01:00:20) Explore certified interviewer association, forensic interviewer designation.


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How Wrestling, Jiu Jitsu, and Serving in the Marine Corps Set the Perfect Foundation for a Career in Human Resources06 Dec 202301:21:09

In this episode, Howie Boroughs, a former Marine Corps officer and jiu-jitsu black belt, shares how wrestling, military service, and combat training laid the perfect foundation for a successful career in human resources. His unconventional journey from combat leadership to HR director at a Fortune 500 company highlights the importance of adaptability, lateral communication, and identifying potential in others. Gain valuable insights on leadership, hiring, and the transformative power of jiu-jitsu. This episode is a must-listen for anyone seeking unconventional career inspiration and practical HR strategies.



Timestamps: 

(00:00) Fascinating conversation on leadership and understanding people.

(06:15) Marine Corps assignment offers cultural and personal growth.

(12:10) Transitioned from business operations to successful recruiter.

(19:47) Marine Corps and Army unite for joint operation.

(25:14) Lessons in trust, diplomacy, and cultural adaptation.

(27:03) Third country nationals support US military missions.

(36:05) Train, teach, guide, and support to develop leaders.

(40:20) Internal candidates scrutinized, external candidates given passes.

(44:13) Choosing Howie may solve short-term, but not long-term.

(52:42) Evolving thoughts through interactive, open-minded conversation.

(54:43) Ideas and athletic accomplishments.

(59:58) Learning Brazilian jiu jitsu.

(01:10:01) Encouragement to learn and succeed in training.

(01:10:58) Learning concepts, not just specific techniques. Mental/physical improvement, problem-solving, confidence, camaraderie.

(01:17:30) Howie shared valuable leadership insights and experiences.


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Driving Results Through Relationships29 Nov 202301:06:06

In this episode, host Michael Reddington and guest David Dye emphasize the importance of fostering human-centered leadership in driving results through relationships. They explore the pivotal role of relationships in driving results, combatting the allure of fear-based leadership, and fostering a culture of courageous dialogue. From personal anecdotes to professional insights, they provide a captivating discussion on the intersection of human-centered leadership, accountability, and compassionate communication.

 

Timestamps: 

  • (00:00) Let's Grow Leaders, focuses on human-centered leadership and practical skills.
  • (05:41) Nonprofit work, mentoring, COO to CEO, leadership training, blogging.
  • (10:42) Author initially ignored, later married, the seminar attendee.
  • (16:35) Optimism and its influence on their life and work.
  • (25:44) Results and relationships can coexist even in tough decisions.
  • (30:09) Many people don't speak up with their ideas, lacking encouragement.
  • (33:09) Encourage leaders to ask specific, courageous questions for ideas and feedback from the team and frontline reps.
  • (40:37) Fear hinders leaders from implementing change
  • (42:50) Strive for a balance between clarity and curiosity in building an innovative culture.
  • (51:00) Fear of not getting credit for ideas hinders sharing in corporate culture; leaders should give credit to make a difference.
  • (52:58) Understanding the difficulty of confessing and empathizing with others.


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You Can't Win Relationships22 Nov 202301:01:49

In this episode, negotiation strategist Christine McKay and host Michael Reddington delve into the intricate world of negotiations and the importance of building relationships. They discuss the power of empathy, transparency, and strategic process management in achieving mutually beneficial outcomes. McKay shares her expert insights on controlling emotions, evaluating behavior, and the significance of contracts in negotiation. Don't miss out on the opportunity to unlock the secrets to effective negotiation strategies with Christine McKay.


Timestamps: 

  • (04:02) Introduction of a new product that visually represents contracts for easy risk assessment.
  • (09:03) Importance of having a negotiation process: saves time, generates revenue, crucial when dealing with large companies. 
  • (14:22) Strategic value and leverage created by negotiation process and control; importance of not giving up too soon.
  • (16:18) Key aspects of negotiation: listening, adapting, transparency.
  • (24:07) Effective negotiators create room for exploration and reflection.
  • (37:15) Plan to move production to new plant, add a 3rd shift to existing plant. 
  • (42:11) Negotiation is about connecting with people, showing empathy, and finding solutions beneficial to all.
  • (46:06) Not relying on body language to detect lies, but paying attention to microexpressions.
  • (49:53) Understanding others' reactions is more important than determining if they're lying, as it provides strategic intelligence for effective communication.
  • (54:24) Importance of understanding contract details like payment speed, margin, and potential impact on strategy. 
  • (01:00:00) Appreciation for Christine's great ideas and three-step process. Links to book, website, and podcast included. Thanks to all listeners and sponsors.


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The Power of Strategic Introductions15 Nov 202301:02:22

In this episode, networking expert Julie Brown emphasizes the power of strategic introductions. From leveraging existing connections to reaching out to dormant ties, she shares practical tips for building strong relationships. Join host Michael Reddington and Julie as they discuss the importance of networking for career success, navigating networking challenges faced by women professionals, and implementing cross-silo communication strategies within organizations. Discover the value of networking and the transformative impact it can have on your professional life.



Timestamps: 

  • (05:33) Networking expertise developed inadvertently during fractional business development.
  • (13:22) MIT study suggests seeking solutions from diverse connections, avoiding homogeneity.
  • (17:19) Holistic networking approach, defining beyond job roles. Advocacy for a deeper connection through a list-yourself approach.
  • (23:46) Networking value not tied to title; everyone has influence. Building relationships opens doors to connections and opportunities.
  • (28:07) Gender differences in networks; strategic networking tips for diverse connections.
  • (31:36) Utilize strategic introductions, research, committees, and networking beyond events for effective networking.
  • (40:47) Employee retention and company culture; focus on internal networking, inclusive culture, and resource groups.
  • (45:08) Yoga for employees and establish resource groups.
  • (48:57) Exploring multiverses and creating frameworks for external decisions.
  • (56:14) Impressive interview handling, showcasing value.
  • (01:00:40) "This Shit Works" podcast.


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Torture is Counterproductive | Mark Fallon18 Sep 202401:09:16

In this episode, we dive deep into the science and ethics of interrogation with experienced guest Mark Fallon. We explore the crucial differences between obtaining confessions and uncovering the truth, emphasizing the importance of research-backed interview techniques over outdated, high-stress methods. From his extensive career in counterterrorism to groundbreaking contributions to humane interrogation standards, we uncover strategies that not only enhance the accuracy of information but also uphold human rights. Join me in understanding how modern interrogation methods can transform our justice system and restore trust in law enforcement in this compelling episode.


Timestamps: 

  • (00:00) Former counterterrorism director, author, interrogation expert Mark Fallon.
  • (08:01) Torture yields inaccurate information; historical methods effective.
  • (12:55) Torture undermines justice, causes long-term consequences.
  • (15:42) Social media hashtag hides Guantanamo's human rights issues.
  • (24:46) Gather truthful information for informed decisions efficiently.
  • (31:12) Post-9/11 study: bad information led flawed decisions.
  • (36:14) Research validates and improves interrogation techniques' effectiveness.
  • (40:04) Speaking at ICP conference about interrogation research advancements.
  • (43:39) Developed interview method used in hostage negotiations.
  • (52:07) Scientific grounding crucial for effective global policing.
  • (58:23) Science-based, ethical law enforcement is universally supported.
  • (01:01:18) Challenges and positive shifts in law enforcement.


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The Strongest Evidence is What Your Customers Tell You08 Nov 202301:02:50

In this episode, host Michael Reddington and guest Graham Drew delve into the power of customer feedback and effective listening in improving sales strategies. Graham, founder of Cognis Consulting, shares his expertise on gathering valuable information from customers and explains how it can lead to better partnerships, longer-lasting relationships, and problem-solving for buyers. With personal anecdotes, practical advice, and insightful discussions, this episode is a must-listen for professionals looking to enhance their sales effectiveness and understanding of the customer perspective. Join Michael and Graham as they uncover the strongest evidence: what your customers tell you.


Timestamps

  • (00:00:05) Meet Graham Drew, a business development and procurement expert.
  • (00:06:40) Graham's career journey: from global buying function to sales effectiveness.
  • (00:14:56) Graham helps sales teams understand the buyer's perspective.
  • (00:18:46) Sales professionals prioritize clients and results.
  • (00:23:38) Effective interview setup and open-ended questions.
  • (00:30:46) Understanding sales process delays and avoiding leading questions.
  • (00:34:52) Identifying disconnects in sales stories and expectations.
  • (00:42:05) Using customer feedback to drive change in sales.
  • (00:43:46) Success in engaging customers differently.
  • (00:50:43) Learning from professionals with diverse backgrounds.
  • (00:57:56) Factors considered in deals and their impact.


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Leadership Lessons From Supporting Disabled Adults01 Nov 202301:05:31

In this episode, we're honored to have David Casper, the CEO of Union Diversified Industries (UDI), an organization dedicated to serving adults with developmental and intellectual disabilities.Throughout the episode, David shares his journey, emphasizing the importance of inclusion, understanding the challenges faced by disabled individuals, and the impact of even small gestures. UDI, with over 85 employed adults with special needs, is changing the narrative around disabilities. Whether you're a business leader, caregiver, or someone seeking a broader understanding, this episode offers valuable insights on leadership and the support of disabled adults.



Timestamps

  • (00:00:05) Introduction to David Casper, CEO of Union Diversified Industries.
  • (00:06:00) David's diverse career path, from fashion to managing a jewelry store and working with juvenile offenders, ultimately becoming the CEO successor at UDI.
  • (00:11:28) UDI employs disabled adults, focusing on enhancing lives and planning expansion into various sectors, with staff meetings centered around this goal.
  • (00:16:18) Helping a troubled juvenile defender transform by enabling them to ask without shame, emphasizing the challenges they face.
  • (00:24:01) Supporting artistic passions and investing in individuals, valuing unique abilities, and experiencing the emotional journey of caring for others.
  • (00:30:38) Adapting to others' communication styles for better connection.
  • (00:34:58) The importance of a diverse perspective for understanding and effectively communicating with individuals who may have different challenges or preferences.
  • (00:37:48) Preparing teams for change, identifying their needs, and helping them understand and implement change effectively.
  • (00:43:59) Bridging the gap with transparency and self-effacing humor when joining others' journeys.
  • (00:47:15) The benefits of inclusive education and providing opportunities and responsibilities to individuals with disabilities.
  • (00:52:33) Treating people with disabilities with respect, avoiding assumptions about their abilities, and supporting their meaningful work opportunities.
  • (00:58:00) Emphasizing the importance of supporting the success of employees with disabilities in the workplace under the ADA.


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The Father of Non-Confrontational Interrogation 25 Oct 202301:21:41

Join us in this episode as we explore the world of non-confrontational interrogation with renowned guest Dave Zulawski. Delve into the genesis of his groundbreaking methodology, the ethical considerations in obtaining truthful information, and Dave’s personal journey from geology to a passion for non-confrontational techniques.


Timestamps: 

  • (00:01:39) Dave’s significant impact as a mentor and friend.
  • (00:07:15) Transition from geology to a special agent for a railroad, becoming a polygraph examiner, starting a business.
  • (00:13:33) Personal journey from job changes to finding the non-confrontational approach after facing difficulties with lying and confrontation.
  • (00:26:10) Recognizing the importance of incorporating new ideas to protect individuals and avoid wrongful convictions.
  • (00:31:27) Three areas of ownership in investigations and interviews: evidence collection, interviewing techniques, and verification of information.
  • (00:37:23) The benefits of recording conversations for silent feedback.
  • (00:38:32) Valuable advice on setting up video statements and avoiding giving others control.
  • (00:44:18) The evolution of non-confrontational protection against various challenges, including training and evidence.
  • (00:50:10) A personal experience with top interrogators during an unexpected introductory statement.
  • (00:59:13) Reflections on bringing in new employees and trusting them to represent the company.
  • (01:03:03) Discussion of succession planning and financial challenges in their business.
  • (01:06:51) The considerations when starting a business, including value, reputation, trained staff, and internal transfers.
  • (01:14:25) Zulawski's impact on over a million people and society through solved cases and forged relationships.



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Applying Investigation Skills to Sales and Leadership18 Oct 202300:49:02

In this episode, we explore the connections between investigative skills, sales, and leadership with Stefanie Hoover. We delve into the ethical use of persuasion, evaluation, and questioning techniques, emphasizing intent and motivation. Stefanie shares insights on building rapport, questioning information, and the parallels between interrogation and closing sales deals.


We also discuss handling dishonesty in personal life and fostering responsible behavior in children. Whether you're a salesperson, a leader, or simply interested in effective communication and decision-making, this episode provides valuable insights and practical tips. Dive in for a thought-provoking exploration of investigation, sales, and leadership.



Timestamps: 

  • (01:08) Episode overview on applying investigation mindset, interview skills, and relationship-building across roles. 
  • (04:39) Transition from loss prevention to forensic interviewing and eventually to sales.
  • (09:11) The importance of understanding how people react in their environment in business conversations.
  • (12:10) Ethical use of interviewing and persuasion techniques, focusing on intentions and motivations for better outcomes.
  • (14:41) Success in conversations relies on effective variable management and authenticity.
  • (18:58) The role of practice in interrogation success.
  • (22:23) Sales training emphasizes active listening and addressing customer needs.
  • (27:54) Strategic questioning through understanding the conversation and timing.
  • (30:46) Success through skepticism and thorough research.
  • (33:22) Challenges and advantages as a female interviewer.
  • (38:37) Balancing personal life and parenting to raise responsible children.
  • (40:18) Dealing with children's lies by finding alternative approaches.
  • (44:58) Connections with Wayne and Brooke.
  • (47:38) The importance of recording and analyzing interviews for skill improvement.


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