Women in Customer Success Podcast – Details, episodes & analysis

Podcast details

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Women in Customer Success Podcast

Women in Customer Success Podcast

Marija Skobe-Pilley

Business
Business
Technology

Frequency: 1 episode/13d. Total Eps: 145

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Women in Customer Success Podcast is the first women-only podcast for Customer Success professionals, where remarkable ladies of Customer Success connect, inspire and champion each other. In each episode, podcast creator and host Marija Skobe-Pilley is bringing a conversation with a role model from across the industries to share her inspirational story and practical tools to help you succeed and make an impact. You’re going to hear from the ladies who are on their own journeys and want to share their learnings and strategies with us. You’re going to be inspired.

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Recent rankings

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Apple Podcasts

  • 🇫🇷 France - careers

    23/07/2025
    #78

  • 🇨🇦 Canada - careers

    01/05/2025
    #97

  • 🇬🇧 Great Britain - careers

    23/04/2025
    #66

  • 🇬🇧 Great Britain - careers

    22/04/2025
    #32

  • 🇬🇧 Great Britain - careers

    11/04/2025
    #76

  • 🇬🇧 Great Britain - careers

    10/04/2025
    #38

  • 🇬🇧 Great Britain - careers

    07/04/2025
    #81

  • 🇨🇦 Canada - careers

    05/03/2025
    #87

  • 🇬🇧 Great Britain - careers

    03/02/2025
    #87

  • 🇬🇧 Great Britain - careers

    02/02/2025
    #44
Spotify

    No recent rankings available

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Score global : 42%

Publication history

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123 - How Diversity Shapes Thriving Work Environments in Tech - Parul Bhandari

Episode 123

mercredi 28 août 2024 • Duration 34:28

Text us your questions and thoughts!

My guest in this episode, Parul Bhandari, shares her incredible journey from starting a career in customer success to becoming the CEO of her own business. She talks about what it is like to be your own boss and the CEO of your own business, the motivation behind her community "South Asian Success", and diversity of background, age, etc.

Parul is a Customer Success startup advisor and consultant based in Chicago. She draws from her collective background to design CS organisations that can be scaled successfully, to drive CS as a profit centre, and to drive value exchange and retention. Parul founded two organisations, CustomerXSuccess, where she provides advisory services to SaaS startups and coaching to CSMs, and the community South Asian Success, a global, professional community focused on the South Asian experience. 

We talk about:

  • Being a mom and a CEO
  • Mentorship - professional and personal guidance
  • Embracing gender, race, age and diverse backgrounds
  • Hiring diverse talent
  • The current job market


Listen now and learn how we can all contribute to creating a more inclusive world by supporting diverse voices and perspectives. 


Follow Parul!

This episode was brought to you by Vitally.

Loved this episode? Make sure to subscribe to the Women in Customer Success podcast for more powerful stories and advice to help you succeed in the field of customer success.

__________________________________________________
About Women in Customer Success Podcast:

Women in Customer Success Podcast is the first women-only podcast for Customer Success professionals, where remarkable ladies of Customer Success connect, inspire and champion each other.


Follow:

Women in Customer Success

Host Marija Skobe-Pilley


NEW - Women in Customer Success Courses:

  • Thriving as a First-Time People Leader - https://womenincs.co/thriving-as-a-first-time-people-leader
  • The Revenue CSM - https://womenincs.co/the-revenue-csm



122 - How to Take Next Steps in Your Career? - Heelee Kriesler

Episode 122

mercredi 14 août 2024 • Duration 33:16

Text us your questions and thoughts!

Are you ready to transform your career and achieve your career goals?

With my incredible guest, Heelee Kriesler, who is a customer success leader, we discuss some crucial career lessons that will not only guide you on your journey but also fill you with the confidence to stride forward. Heelee shares the essential skill sets she’s developed throughout her career, including how to master public speaking and how to position yourself for your next role.

In this episode, we talk about:

  • How to take the next steps in your career
  • Developing public speaking skills
  • Positioning yourself for your next role
  • How to take control of your career path


Tune in to learn the strategies to take control of your career and confidently position yourself for your future role. Don’t miss out on this chance to improve your career and get inspired by a leader who’s been there and done that. 


Follow Heelee! 


This episode was brought to you by Deployflow.



__________________________________________________
About Women in Customer Success Podcast:

Women in Customer Success Podcast is the first women-only podcast for Customer Success professionals, where remarkable ladies of Customer Success connect, inspire and champion each other.


Follow:

Women in Customer Success

Host Marija Skobe-Pilley


NEW - Women in Customer Success Courses:

  • Thriving as a First-Time People Leader - https://womenincs.co/thriving-as-a-first-time-people-leader
  • The Revenue CSM - https://womenincs.co/the-revenue-csm



113 - Tips For Transitioning CSM Teams into Commercial Roles - Therese Mucherie

Episode 113

mercredi 22 mai 2024 • Duration 43:06

Text us your questions and thoughts!

Is your CS team transitioning into commercial roles? Then this video is for you! 

Join us as Therese shares helpful tips on how to transition CSM teams into commercial roles. Learn how to help with mindset shifts in behaviours, team training and development, and master the art of leading a team.

Throughout her professional career, Therese has been the face of various industries, from hospitality to sales to customer service. Whether it's greeting guests with a warm smile, closing deals with finesse, or resolving issues with empathy, she thrives in customer-facing roles, finding joy in every interaction.

For the past five years, Therese has been immersed in the realm of CS, cherishing every opportunity to foster meaningful relationships and drive revenue through the seamless integration of sales and CS.

What this episode has in store for you:

  • Career development tips
  • Advice for leaders
  • Personal development and professional growth tips


Therese also offers advice on achieving a work-life balance while being a mother. Dive into this episode for tips for transitioning teams and developing your career. 

Follow Therese!

This episode was brought to you by Gainsight.

Exciting news👏

My new course The Revenue CSM is launching soon, so if you'd like to be the first to know about when it's available, here's the link to join the waitlist.

__________________________________________________
About Women in Customer Success Podcast:

Women in Customer Success Podcast is the first women-only podcast for Customer Success professionals, where remarkable ladies of Customer Success connect, inspire and champion each other.


Follow:

Women in Customer Success

Host Marija Skobe-Pilley


NEW - Women in Customer Success Courses:

  • Thriving as a First-Time People Leader - https://womenincs.co/thriving-as-a-first-time-people-leader
  • The Revenue CSM - https://womenincs.co/the-revenue-csm



22 - How To Grow Professionally Through Initiatives - Bhavika Kochhar

Season 1 · Episode 22

mercredi 16 décembre 2020 • Duration 26:39

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Today I am talking to Bhavika Kochar - Customer Success innovator at InCustomerSuccess, a community builder for Practical CSM, Chapter lead for Customer Success Network, ambassador for WomenTech Network, and a Customer Success Professional. I'm sure there are more things Bhavika is involved with and she is talking about various initiatives in this conversation. 

In this episode, we talk about: 

  • Customer Success
  • Embracing opportunities for learning
  • How exposure to various initiatives is valuable for personal development


Follow Bhavika!
___________________________________________________

About Women in Customer Success Podcast:

Women in Customer Success Podcast is the first women-only podcast for Customer Success professionals, where remarkable ladies of Customer Success connect, inspire and champion each other. In each episode, podcast creator and host Marija Skobe-Pilley is bringing a conversation with a role model from across the industries to share her inspirational story and practical tools to help you succeed and make an impact.


Follow the WiCS Podcast:

Join the Women in Customer Success Network!

Suggest a guest!

__________________________________________________
About Women in Customer Success Podcast:

Women in Customer Success Podcast is the first women-only podcast for Customer Success professionals, where remarkable ladies of Customer Success connect, inspire and champion each other.


Follow:

Women in Customer Success

Host Marija Skobe-Pilley


NEW - Women in Customer Success Courses:

  • Thriving as a First-Time People Leader - https://womenincs.co/thriving-as-a-first-time-people-leader
  • The Revenue CSM - https://womenincs.co/the-revenue-csm



21 - The Power of Teaching and Mentoring - Lisiane Ndong

Season 1 · Episode 21

vendredi 11 décembre 2020 • Duration 26:21

Text us your questions and thoughts!

In this episode, I am talking to Lisiane Ndong, Customer Success Manager at Searchmetrics and a Digital Marketing Lecturer at Pearson College London. Lisiane is passionate about sharing her marketing expertise with her clients, and her teaching and customer success have lots in common. 

Lisiane is also dedicated to creating social media content that can teach life skills and marketing but also inspires women. 

In this episode, you'll hear about: 

  • Our role models (Beyoncé, Michelle Obama, Sheryl Sandberg)
  • Personal development journeys
  • The books that helped us along the way -
  • The power of teaching and mentoring
  • Personal development focus for the New Year 


The books we talked about:

  • Lean In by Sheryl Sandberg
  • Finding Your Element by Ken RobinsonFollow 


Follow Lisiane!

___________________________________________________

About Women in Customer Success Podcast:

Women in Customer Success Podcast is the first women-only podcast for Customer Success professionals, where remarkable ladies of Customer Success connect, inspire and champion each other. In each episode, podcast creator and host Marija Skobe-Pilley is bringing a conversation with a role model from across the industries to share her inspirational story and practical tools to help you succeed and make an impact.


Follow the WiCS Podcast:

Join the Women in Customer Success Network!

Suggest a guest!


__________________________________________________
About Women in Customer Success Podcast:

Women in Customer Success Podcast is the first women-only podcast for Customer Success professionals, where remarkable ladies of Customer Success connect, inspire and champion each other.


Follow:

Women in Customer Success

Host Marija Skobe-Pilley


NEW - Women in Customer Success Courses:

  • Thriving as a First-Time People Leader - https://womenincs.co/thriving-as-a-first-time-people-leader
  • The Revenue CSM - https://womenincs.co/the-revenue-csm



20 - How To Be More Visible While Working Remotely - Jo Massie

Season 1 · Episode 20

mercredi 9 décembre 2020 • Duration 22:48

Text us your questions and thoughts!

In this episode, I'm talking to Jo Massie, VP of Customer Success at Slido. She's leading support, success and cx teams for this widely known, ultimate Q&A and polling platform.

As a long-term remote employee, Jo is sharing her experience on managing the team, yourself and your career - remotely.

One of the best tips I got from Jo is - declaring calendar bankruptcy. Maybe this is exactly what you will need for 2021!

Follow Jo!
___________________________________________________

About Women in Customer Success Podcast:

Women in Customer Success Podcast is the first women-only podcast for Customer Success professionals, where remarkable ladies of Customer Success connect, inspire and champion each other. In each episode, podcast creator and host Marija Skobe-Pilley is bringing a conversation with a role model from across the industries to share her inspirational story and practical tools to help you succeed and make an impact.

Follow the WiCS Podcast:

Join the Women in Customer Success Network!

Suggest a guest!


__________________________________________________
About Women in Customer Success Podcast:

Women in Customer Success Podcast is the first women-only podcast for Customer Success professionals, where remarkable ladies of Customer Success connect, inspire and champion each other.


Follow:

Women in Customer Success

Host Marija Skobe-Pilley


NEW - Women in Customer Success Courses:

  • Thriving as a First-Time People Leader - https://womenincs.co/thriving-as-a-first-time-people-leader
  • The Revenue CSM - https://womenincs.co/the-revenue-csm



19 - How to Be a Customer Success Manager Your Clients will Adore - Katie Sloop

Season 1 · Episode 19

jeudi 3 décembre 2020 • Duration 23:43

Text us your questions and thoughts!

In this episode, I am talking to Katie Sloop, a Senior Customer Success Manager at Intelex. 
Katie has a career journey of continuous successes and promotions within Intelex. Her professionalism is unmatched and on various occasions, two different clients have asked when Katie will be made CEO of Intelex. 

She is regularly rocking clients' feedback and her CSAT responses are of the highest record. She is a great colleague and a leader - and she definitely knows how to make clients happy. 

In this episode, you'll learn about the practical tips for becoming an amazing Customer Success Manager: 

  • Practising active listening
  • The art of taking notes 
  • Preparing for successful client engagements

Follow Katie!
___________________________________________________

About Women in Customer Success Podcast:

Women in Customer Success Podcast is the first women-only podcast for Customer Success professionals, where remarkable ladies of Customer Success connect, inspire and champion each other. In each episode, podcast creator and host Marija Skobe-Pilley is bringing a conversation with a role model from across the industries to share her inspirational story and practical tools to help you succeed and make an impact.

Follow the WiCS Podcast:

Join the Women in Customer Success Network!

Suggest a guest!


__________________________________________________
About Women in Customer Success Podcast:

Women in Customer Success Podcast is the first women-only podcast for Customer Success professionals, where remarkable ladies of Customer Success connect, inspire and champion each other.


Follow:

Women in Customer Success

Host Marija Skobe-Pilley


NEW - Women in Customer Success Courses:

  • Thriving as a First-Time People Leader - https://womenincs.co/thriving-as-a-first-time-people-leader
  • The Revenue CSM - https://womenincs.co/the-revenue-csm



18 - How To Build Your Online Brand on LinkedIn - Diana De Jesus

Season 1 · Episode 18

vendredi 20 novembre 2020 • Duration 38:54

Text us your questions and thoughts!

I am talking to Diana de Jesus, Customer Success Leader and one of the 100 CS Strategists in 2020. Diana is also a creator of Keep the Customer - a blog dedicated to retaining customers. 

A leader, an influencer and - at least for me - the CS Queen of LinkedIn. Diana has built her online presence and thought leadership during the last year, and today she is sharing her tips and strategies for creating content and building an online audience.

In this episode, you'll hear about:

  • Where to start in building your personal brand? 
  • What type of content to post? 
  • How Often should you post? 
  • How to engage with the audience? 
  • How to do it all alongside your day job and personal life? 


Diana is encouraging us to give it a go! She says: 'Whatever you have to share is super important. Everybody has their own story. Everybody has different things that they're passionate about, a different perspective on things, and there's space for everyone to say something.'

Follow Diana!

___________________________________________________

About Women in Customer Success Podcast:

Women in Customer Success Podcast is the first women-only podcast for Customer Success professionals, where remarkable ladies of Customer Success connect, inspire and champion each other. In each episode, podcast creator and host Marija Skobe-Pilley is bringing a conversation with a role model from across the industries to share her inspirational story and practical tools to help you succeed and make an impact.

Follow the WiCS Podcast:

Join the Women in Customer Success Network!

Suggest a guest!


__________________________________________________
About Women in Customer Success Podcast:

Women in Customer Success Podcast is the first women-only podcast for Customer Success professionals, where remarkable ladies of Customer Success connect, inspire and champion each other.


Follow:

Women in Customer Success

Host Marija Skobe-Pilley


NEW - Women in Customer Success Courses:

  • Thriving as a First-Time People Leader - https://womenincs.co/thriving-as-a-first-time-people-leader
  • The Revenue CSM - https://womenincs.co/the-revenue-csm



17 - How To Lead with Authenticity and Kindness - Kay Mukherjee

Season 1 · Episode 17

mercredi 11 novembre 2020 • Duration 24:23

Text us your questions and thoughts!

In this episode, I’m talking to Kay Mukherjee, Area VP of Customer Success and Renewals at Splunk.

Kay is sharing her beautiful stories of leadership and leading with authenticity, trust and kindness. She openly talks about her experience with imposter syndrome and how best to tackle it. I love our conversation and so many 'wow' moments and learnings from Kay’s stories.

My favourite part is Kay sharing her biggest leadership dilemma and her motto of “choose being kind over being right”.

Follow Kay!
___________________________________________________

About Women in Customer Success Podcast:

Women in Customer Success Podcast is the first women-only podcast for Customer Success professionals, where remarkable ladies of Customer Success connect, inspire and champion each other. In each episode, podcast creator and host Marija Skobe-Pilley is bringing a conversation with a role model from across the industries to share her inspirational story and practical tools to help you succeed and make an impact.

Follow the WiCS Podcast:

Join the Women in Customer Success Network!

Suggest a guest!


__________________________________________________
About Women in Customer Success Podcast:

Women in Customer Success Podcast is the first women-only podcast for Customer Success professionals, where remarkable ladies of Customer Success connect, inspire and champion each other.


Follow:

Women in Customer Success

Host Marija Skobe-Pilley


NEW - Women in Customer Success Courses:

  • Thriving as a First-Time People Leader - https://womenincs.co/thriving-as-a-first-time-people-leader
  • The Revenue CSM - https://womenincs.co/the-revenue-csm



16 - From Google to Customer Success Heros - Claire O'Regan

Season 1 · Episode 16

jeudi 5 novembre 2020 • Duration 25:24

Text us your questions and thoughts!

In this episode, I am talking to Claire O'Regan, Director of Customer Success at Juro and a nominee for a Women of Legal Tech award!

Claire started her career at Google as a graduate and then moved to the world of startups - building and scaling customer success teams. She started her current role at Juro in the midst of the pandemic. 

In this episode, you'll learn about:

  • How do you get to know your team completely remotely? 
  • How do you make sure you cater for your hires over Zoom meetings? 
  • How to create a successful remote employee onboarding experience?
  • Claire's life at Google
  • Developing Customer Success Heroes

Follow Claire!
___________________________________________________

About Women in Customer Success Podcast:

Women in Customer Success Podcast is the first women-only podcast for Customer Success professionals, where remarkable ladies of Customer Success connect, inspire and champion each other. In each episode, podcast creator and host Marija Skobe-Pilley is bringing a conversation with a role model from across the industries to share her inspirational story and practical tools to help you succeed and make an impact.

Follow the WiCS Podcast:

Join the Women in Customer Success Network!

Suggest a guest!


__________________________________________________
About Women in Customer Success Podcast:

Women in Customer Success Podcast is the first women-only podcast for Customer Success professionals, where remarkable ladies of Customer Success connect, inspire and champion each other.


Follow:

Women in Customer Success

Host Marija Skobe-Pilley


NEW - Women in Customer Success Courses:

  • Thriving as a First-Time People Leader - https://womenincs.co/thriving-as-a-first-time-people-leader
  • The Revenue CSM - https://womenincs.co/the-revenue-csm



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