This New Way – Details, episodes & analysis

In this insightful episode, we sit down with Amy Edmondson, one of the world’s leading management thinkers. As the Novartis Professor of Leadership and Management at Harvard Business School, she is an expert in psychological safety and organizational learning. 

In episode 14 of season 2, she discusses the importance of creating environments where team members feel safe to speak up and how this psychological safety is essential for learning and innovation. She also explores the balance between psychological safety and accountability, emphasizing that these concepts are not in opposition but rather complementary in high-performing teams.

You’ll gain valuable insights into how to foster a culture of inquiry, the role of clear goals in team performance, and practical steps for turning around fearful organizations. Amy’s examples from companies like Pixar and Southwest Airlines offer concrete illustrations of how these principles can be applied in real-world settings.

You’ll find this episode valuable if  you're looking for actionable advice for leaders looking to enhance their team’s psychological safety, accountability, and overall performance.

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Like this episode? Be sure to leave a ⭐️⭐️⭐️⭐️⭐️ review and share the podcast with your colleagues.

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TIME-STAMPED SHOW NOTES:

[02:13] Leadership mistakes and psychological safety

[05:26] The role of psychological safety in organizational learning

[08:58] Balancing psychological safety and accountability

[14:07] Characteristics of high-performing teams

[18:09] The impact of clear goals on team performance

[24:12] Turning around a fearful organization

[30:22] Lessons from Pixar and Southwest Airlines

[39:38] Tips for leaders on mastering the art of asking good questions

👉 Check out the resources mentioned here: https://fellow.app/supermanagers/amy-edmonson-harvard-business-school

RESOURCES MENTIONED IN THIS EPISODE:

• Connect with Amy on LinkedIn
• Read Amy’s book The Fearless Organization
• Read Amy’s book Right Kind of Wrong: The Science of Failing Well
• Join the Supermanagers Slack community
• Connect with Aydin on LinkedIn
• Follow Fellow on LinkedIn

In this episode, we sit down with Anthony Onesto, a visionary business leader and the founder of KAE.ai, an innovative AI-based HR platform. Anthony shares his extensive experience in empowering startups and tech companies to unlock their full growth potential. As the Chief People Officer at Suzy, a leading market research software company, and the author of "The New Employee Contract," Anthony provides a wealth of knowledge on leadership, delegation, and the evolving workplace.

Anthony addresses the unique characteristics and expectations of the Gen Z workforce, emphasizing their need for stability and proactive approaches to social issues. He also discusses the transformative impact of AI on business practices, highlighting how tools like ChatGPT are revolutionizing communication and efficiency.

Listeners will gain valuable insights into effective team management, the importance of understanding personal strengths, and the balance of autonomy and trust in leadership. Anthony's approach to meetings and his AI-first philosophy offer practical strategies for enhancing organizational productivity.

This episode will be valuable to you if you're looking to revolutionize your approach to leadership, delegation, managing Gen Z employees, and leveraging AI in the workplace!

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Like this episode? Be sure to leave a ⭐️⭐️⭐️⭐️⭐️ review and share the podcast with your colleagues.

. . .

TIME-STAMPED SHOW NOTES:

[03:28] Leadership mistakes and autonomy

[05:13] Importance of understanding personal strengths in delegation

[06:14] The role of brain awareness training in leadership

[09:02] Levels of autonomy and their application in team management

[14:34] Characteristics and expectations of Gen Z employees

[17:24] Gen Z's need for stability and their proactive approach to social issues

[24:39] Importance of diversity, equity, and inclusion in attracting Gen Z talent

[30:22] The impact of AI on communication and efficiency in HR practices

[34:28] Are all your meetings necessary?

👉 Check out the resources mentioned here: https://fellow.app/supermanagers/anthony-onesto-suzy

RESOURCES MENTIONED IN THIS EPISODE:

Connect with Anthony on LinkedIn

Read Anthony’s book “The New Employee Contract”

Read Radical Candor by Kim Scott

Join the Supermanagers Slack community

Connect with Aydin on LinkedIn

Follow Fellow on LinkedIn

Rob Khazzam's tenure on Uber's first international launch team provided invaluable lessons that continue to shape his leadership as CEO of Float.

At Uber, Rob experienced an environment marked by an unwavering focus on talent, a bias for action, and relentless execution. Amidst the intense and fast-paced environment, Rob also recognized the importance of being willing to think really big and go for it.

Rob Khazzam is the CEO and Co-Founder of Float, a revolutionary fintech company helping companies simplify spending through a corporate card and spend management software. Prior to becoming a founder, Rob worked at Uber for 5 years in international expansion and general management in Eastern Europe and Canada. 

In episode 4 of season 2, Rob shares his journey of intense growth from launching Uber in different countries to founding and leading Float. He emphasizes the importance of communication, organization, and reflection in becoming a better manager. Rob also discusses the culture at Float, focusing on values such as talent density, risk tolerance, urgency, customer obsession, and a culture of learning and growth. He shares his insights on hiring excellent talent and the importance of resilience and passion. Rob encourages leaders to stop coddling their teams and instead lead with transparency and context.

Tune in to hear all about Rob’s leadership journey and the lessons learned along the way!

. . .

Like this episode? Be sure to leave a ⭐️⭐️⭐️⭐️⭐️ review and share the podcast with your colleagues.

. . .

TIME-STAMPED SHOW NOTES:

[03:11] Going from private equity to Uber

[08:48] How to know when to seize the rocket ship

[15:20] Accountability and focus: key drivers at Uber

[19:57] The problem with unproductive meetings

[23:21] Organizational growth and improved management

[29:05] Building a culture of talent and customer obsession at Float

[33:11] Hiring for culture and continuous growth at Float

[38:24] The importance of risk tolerance in startups

👉 Check out the resources mentioned here: https://fellow.app/supermanagers/rob-khazzam-float/ 

RESOURCES MENTIONED IN THIS EPISODE:

Connect with Rob on LinkedIn

Follow Rob on X

Subscribe to the Supermanagers TLDR newsletter

Join the Supermanagers Slack Community

https://fellow.app/supermanagers/erin-thomas-upwork-making-the-workplace-more-human-how-everybody-wins-with-dei/

How do you get a whole organization behind the ‘why’?

Erin Thomas is the VP, Head of Diversity, Inclusion & Belonging at Upwork, the world's work marketplace that connects businesses with independent professionals around the globe.

On today’s episode, Erin shares exactly how Upwork doubled their Black employee representation in just two years.

She shared what programs were put in place to ensure trust-building and employee development, and how she got the whole organization behind the why.

Erin discusses the impacts a hybrid workplace has on diversity and she shares what hiring tactics organizations can implement to ensure equal opportunities.

Tune in to hear all about Erin’s leadership journey and the lessons learned along the way!

https://fellow.app/supermanagers/brendan-ittelson-zoom-the-success-and-failures-of-a-product-launch/

Are you launching what the customer needs or what you want?

In episode #101, Brendan asks, “are you drinking your own champagne?"

Brendan Ittelson is the Chief Technology Officer at Zoom.

Brendan shared what it takes to scale an organization and how he problem-solves by finding the root cause.

He explained his multi-step approach to how he works with his teams and how to quickly get up to speed in a new role.

Tune in to hear all about Brendan’s leadership journey and the lessons learned along the way!

https://fellow.app/supermanagers/david-sacks-craft-ventures-from-paypal-mafia-to-viral-startups

We asked David about the famous “PayPal Mafia” – and how he was able to recruit all these talented people…

Subscribe to our newsletter to gain access to the exclusive content and his answer here: https://fellow.app/newsletter/

David was part of the infamous Paypal Mafia, the founder of Yammer, and today is the general partner at Craft Ventures.

David shares some incredibly useful information for CEO’s, managers, founders, anyone who is interested in taking their organization to the next level.

David shares his take on introverted leadership, how he tamed the growth at his past hyper-growth companies, when to throw out processes and so much more.

Tune in to hear all about David’s leadership journey and the lessons learned along the way!

https://fellow.app/supermanagers/karen-hebert-maccaro-morning-brew-being-an-unflappable-leader-human-centered-management/

True or false: leaders must remain calm and cool under every circumstance.

Fact: managers shouldn’t always appear stoic or unflappable.

On episode 99, Karen Hebert-Maccaro, General Manager of Education at Morning Brew, shares why extreme unflappability is not necessarily a good thing.

Karen also shares the metrics managers should focus on and how it impacts their image of success.

Lastly, we dive into her four-step delegating framework to ensure effective task management.

Tune in to hear all about Karen’s leadership journey and the lessons learned along the way!

https://fellow.app/supermanagers/jen-hope-coach-overcoming-imposter-syndrome-how-to-use-emotional-regulation-and-waterfall-habits/

Is imposter syndrome being oversimplified in the workplace?

Jen Hope specializes in coaching startup leaders and teams to maximize professional and personal outcomes.

On episode 98, Jen dives into interacting with extroverts and introverts in the workplace and how to lean into their communication style.

We talked about emotional regulation, how managers can tap into their leadership potential, and why imposter syndrome is sometimes oversimplified at work.

Jen also speaks about habitual thinking, re-labelling our experiences and how to navigate through burnout by implementing waterfall habits.

Tune in to hear all about Jen’s leadership journey and the lessons learned along the way!

https://fellow.app/supermanagers/david-hanrahan-eventbrite-hold-the-mirror-dont-paint-the-picture-how-to-lead-an-experienced-team-and-coach-underperformers/

How can you show your team that there is room for improvement?

Hold the mirror up, but don’t paint the picture.

David Hanrahan is the Chief Human Resources Officer at Eventbrite with over 20 years of experience building strong HR teams across organizations including Niantic, Zendesk, and Twitter.

In today’s episode, David shares why you should hire as senior as possible for new positions and what it means to ‘hold the mirror, but don’t paint the picture’.

We also talk about manager training, pre and post-pandemic operations at Eventbrite, and what he learned from participating in a company-wide async week.

Tune in to hear all about David’s leadership journey and the lessons learned along the way!

https://fellow.app/supermanagers/patrick-ewers-mindmaven-the-gift-of-being-heard-how-to-nurture-relationships-and-have-impactful-conversations/

Voicing your positive thoughts about someone else could be the most powerful relationship habit.

This is called positive alacrity.

Patrick Ewers is the founder and CEO of Mindmaven, an executive coaching firm that’s worked with 100’s of leaders.

In today’s episode, Patrick talks about the superpower of fellowship and the importance of taking care of relationships, which is often never urgent on our to-do list.

He also shares the most powerful relationship habit we should all incorporate inside and out of work to have a lasting positive impact on people.

Lastly, we talk about watercooler conversations and how to develop deeper and more meaningful conversations with our colleagues by firing the second dart.

Tune in to hear all about Patrick’s leadership journey and the lessons learned along the way!