Women in Customer Success Podcast – Details, episodes & analysis

Podcast details

Technical and general information from the podcast's RSS feed.

Women in Customer Success Podcast

Women in Customer Success Podcast

Marija Skobe-Pilley

Business
Business
Technology

Frequency: 1 episode/14d. Total Eps: 158

Buzzsprout

Women in Customer Success Podcast is the first women-only podcast for Customer Success professionals, where remarkable ladies of Customer Success connect, inspire and champion each other. In each episode, podcast creator and host Marija Skobe-Pilley is bringing a conversation with a role model from across the industries to share her inspirational story and practical tools to help you succeed and make an impact. You’re going to hear from the ladies who are on their own journeys and want to share their learnings and strategies with us. You’re going to be inspired.

Site
RSS

Recent rankings

Latest chart positions across Apple Podcasts and Spotify rankings.

Apple Podcasts

    No recent rankings available

Spotify

    No recent rankings available

RSS feed quality and score

Technical evaluation of the podcast's RSS feed quality and structure.

See all
RSS feed quality
To improve

Score global : 42%

Publication history

Monthly episode publishing history over the past years.

Episodes published by month in

Latest published episodes

Recent episodes with titles, durations, and descriptions.

See all

147 - From Languages to Ops Leadership: Emily Nguema on Ambiguity, Influence & Growth

Season 5 · Episode 147

mercredi 10 décembre 2025 • Duration 31:33

Text us your questions and thoughts!

Sometimes the fastest way to grow your influence isn’t chasing a bigger title,  it’s expanding your understanding of how the business actually works.

In this episode, we sit down with Emily Nguema, Senior Manager, Commercial Operations at Relay Technologies, to unpack her non-linear journey from studying languages and doing humanitarian work in Ecuador to partner success, edtech, and ultimately a far-reaching role in commercial operations. Through every pivot, one thread stays constant: value - how to define it, measure it, and translate it into stories executives can do something with.

We explore:

  • What it really looks like to shift from senior CSM to commercial ops
  • How embracing ambiguity becomes a competitive advantage in fast-moving orgs
  • Emily’s personal operating system (weekly roadmaps, calendar-bound priorities, and celebrating small wins like it’s a sport)
  • Humility as the hidden accelerator for influence and leadership
  • Career decisions that prioritize learning, exposure, and meaningful impact over titles

You’ll also hear a fresh take on consultative customer success, executive-ready storytelling, and the mindset shift that helps CS professionals influence at higher levels (long before they have a formal leadership title).

If you’re eyeing a move into operations, or simply want your customer success strategy to resonate in the boardroom, this episode will give you both the frameworks and the courage to go for it.

And if this conversation sparked something for you, share it with a colleague or teammate who needs the boost today.



💚 This episode is brought to you by Deployflow: https://deployflow.co/


___________

👉 Follow Emily: https://www.linkedin.com/in/emily-nguema/

👉 Learn more about Deployflow & P-Suite by Deployflow and get a quick squad estimate at: https://deployflow.co/p-suite/







__________________________________________________
About Women in Customer Success Podcast:

Women in Customer Success Podcast is the first women-only podcast for Customer Success professionals, where remarkable ladies of Customer Success connect, inspire and champion each other. 


Follow:

Women in Customer Success 

Host Marija Skobe-Pilley

Check out our Courses:

  • The Revenue CSM  - https://womenincs.co/the-revenue-csm



146 - From Intern At 40 To CS Leader with Adi Aloni

Season 5 · Episode 146

mercredi 19 novembre 2025 • Duration 33:42

Text us your questions and thoughts!

What if the smartest move in your forties is starting over as an intern? 

In this episode, we sit down with Adi Aloni, Customer Success Leader, to unpack a rare kind of career resilience: going from an established career, to taking a leap into an MBA, to a humble reentry through a marketing internship, and then a decisive pivot into customer success leadership. It’s a story about trading ego for opportunity and discovering how a nonlinear path can be a competitive edge.

For the first time ever, Adi shares her career journey and walks us through the phases of building customer success from the ground up: early days with a handful of customers, finding product‑market fit, scaling teams and specialisation, and finally shifting to sustainable growth with sharper retention and efficiency. 

We discuss:

  • Why active listening outperforms any script 
  • How to price time and expertise so “free” help doesn’t become invisible
  • What it takes to maintain momentum when you choose to stay at one company for a decade 
  • AI’s emerging role in customer success


She also shares why she believes that the grass isn’t greener; it’s better watered—especially when you have the right people, a product you believe in, and permission to shape your own role.

This conversation will leave you inspired so tune in and enjoy.


💚 This episode is brought to you by Deployflow: https://deployflow.co/


___________


👉 Follow Adi: https://www.linkedin.com/in/adialoni/

👉 Learn more about Deployflow & P-Suite by Deployflow and get a quick squad estimate at: https://deployflow.co/p-suite/




__________________________________________________
About Women in Customer Success Podcast:

Women in Customer Success Podcast is the first women-only podcast for Customer Success professionals, where remarkable ladies of Customer Success connect, inspire and champion each other. 


Follow:

Women in Customer Success 

Host Marija Skobe-Pilley

Check out our Courses:

  • The Revenue CSM  - https://womenincs.co/the-revenue-csm



138 - From Fashion to Customer Success: Melissa Garcia's Inspiring Career Journey

Episode 138

mercredi 11 juin 2025 • Duration 32:53

Text us your questions and thoughts!

How do you pivot from fashion to a leadership role in Customer Success with no SaaS experience?

We kick off Season 5 with Melissa Garcia, Senior Director of Member Success at Chief.

Melissa joins us to share her unconventional journey from a career in fashion merchandising to becoming a leader in Customer Success. She opens up about what it really takes to break into SaaS, how she built confidence in a completely new industry, and why leading with empathy is her greatest superpower.

We explore how mentors shaped her path, the lessons she learned navigating change, and her bold takes on modern CS practices, from ditching outdated QBRs to delivering “value you can’t Google.”

You’ll discover:

  • How to pivot into Customer Success without a SaaS background
  • Why “value you can’t Google” is key to becoming indispensable
  • Ways to own your voice in customer conversations (even when facing imposter syndrome)
  • Why traditional check-ins often fail (and what to do instead)
  • The transformative power of small steps, and the growing impact of women in CS leadership


If you're looking to break into CS, grow your leadership skills, or lead more human-centered conversations, this episode is a treasure trove packed with practical insights and heartfelt wisdom.


💚 This episode is brought to you by Hook: https://hook.co/


___________

👉 Follow Melissa Garcia: https://www.linkedin.com/in/melissa-garcia-nyc/

👉 Learn more about Hook & grow your revenue on autopilot: https://hook.co/

👉 Learn more about Chief, the private network executive women rely on to raise their leadership game: https://chief.com/

__________________________________________________
About Women in Customer Success Podcast:

Women in Customer Success Podcast is the first women-only podcast for Customer Success professionals, where remarkable ladies of Customer Success connect, inspire and champion each other. 


Follow:

Women in Customer Success 

Host Marija Skobe-Pilley

Check out our Courses:

  • The Revenue CSM  - https://womenincs.co/the-revenue-csm



52 - How to Land Your Dream Customer Success Job - Kat Fisher

mercredi 3 novembre 2021 • Duration 38:17

Text us your questions and thoughts!

Are you looking to land your dream Customer Success job? What to do, what to avoid and how to approach your job search?

Kat Fisher is a Senior Customer Success Manager at Signifyd, and she's an expert in hiring. Having spent time looking for her next job last year, and then, spending a bigger part of this year hiring, Kat knows the industry inside out and I'm grateful she is sharing her tips with us today.

If you are on the look for your next play, or next CSM - this is the episode for you!

One of my main learnings about job search from Kat is her take on CVs: 'CV is your main marketing asset for yourself. That is your presentation. It needs to tell the story of your achievement rather than your duties.'

Check out Kat's tips on the interview process:CV:

  • How to prepare your CV
  • How to tell your achievement story
  • What to include and avoid in a CV


Doing a Company Research for Interview:

  • How to look beyond the company's website
  • Utilise customer reviews
  • Check out the company's podcasts
  • Resources and get familiar with their founders


How to shine in the Interviews?

  • Communication
  • Project preparation
  • Storytelling 



Also, Kat shares her great interview experience, career tips and thoughts on being a working mom in tech!

Connect with Kat!

Follow Kat's blog on Medium!

___________________________________________________

About Women in Customer Success Podcast:

Women in Customer Success Podcast is the first women-only podcast for Customer Success professionals, where remarkable ladies of Customer Success connect, inspire and champion each other. In each episode, podcast creator and host Marija Skobe-Pilley is bringing a conversation with a role model from across the industries to share her inspirational story and practical tools to help you succeed and make an impact.

Follow the WiCS Podcast:

Join the Women in Customer Success Network!

Suggest a guest!

___________________________________________________

CURATED CONTENT

If you like this episode, you will also like:
06 - How to Get Your First Custo

__________________________________________________
About Women in Customer Success Podcast:

Women in Customer Success Podcast is the first women-only podcast for Customer Success professionals, where remarkable ladies of Customer Success connect, inspire and champion each other. 


Follow:

Women in Customer Success 

Host Marija Skobe-Pilley

Check out our Courses:

  • The Revenue CSM  - https://womenincs.co/the-revenue-csm



51 - How to Productise Customer Success - Anu Dudhat

mercredi 13 octobre 2021 • Duration 31:51

Text us your questions and thoughts!

In this episode, I talk to Anu Dudhat, Head of Customer Success and Product at Customer Success Box. Anu is also one of the Top 100 CS Strategists for 2020.

Anu is talking about productizing Customer Success - what does it mean to create products from learning, customer success processes and customer outcomes, in order to scale the business and provide repeatable experiences for the customers.

Follow Anu!
___________________________________________________

About Women in Customer Success Podcast:

Women in Customer Success Podcast is the first women-only podcast for Customer Success professionals, where remarkable ladies of Customer Success connect, inspire and champion each other. In each episode, podcast creator and host Marija Skobe-Pilley is bringing a conversation with a role model from across the industries to share her inspirational story and practical tools to help you succeed and make an impact.

Follow the WiCS Podcast:

Join the Women in Customer Success Network!

Suggest a guest!

___________________________________________________

CURATED CONTENT

If you like this episode, you will also like:
34 - How to Be a Boss of Your Career - Emilia D'Anzica
36 - How to Become an Expert on Yourself - Ronni Gaun
41 - How to Set Your Team Up for Success - Emily Garza
42 - The Role of Customer Success Communities - Violaine Yziquel
44 - Leading Customer Succes Teams as a Hockey Captain - Natalia Piaggio 
46 - How to Find Your Niche in Customer Success - Elisabeth Courland

__________________________________________________
About Women in Customer Success Podcast:

Women in Customer Success Podcast is the first women-only podcast for Customer Success professionals, where remarkable ladies of Customer Success connect, inspire and champion each other. 


Follow:

Women in Customer Success 

Host Marija Skobe-Pilley

Check out our Courses:

  • The Revenue CSM  - https://womenincs.co/the-revenue-csm



50 - How to Manage Diverse Teams in Asia-Pacific Region - Prakhya NS Bhat

mardi 5 octobre 2021 • Duration 30:00

Text us your questions and thoughts!

In this episode, I'm talking to Prakhya NS Bhat, Head of Customer Success and Sales At Taskworld. As Prakhya is based in Singapore, she is sharing her experience of managing teams in Asia; what are the challenges and opportunities in managing very diverse and geographically dispersed teams. From India to Thailand, Korea, Japan, and EMEA, there are lots of cultural and regional differences and Prakhya is sharing her tips for growing successful diverse teams.

 A fun fact - Prakhya spent a few years in the youth army during her college - tune in and you'll hear some great army stories! 

In this episode, you'll learn about:

  • Challenges and opportunities in managing disperse and diverse teams in APAC
  • How to create learning environments 
  • What are the challenges and demands of APAC customers and how to approach them


Also, you'll get an interesting insight into Prakhya's days in the Youth Army, as well as her thoughts on working mothers.

Connect with Prakhya!

___________________________________________________

About Women in Customer Success Podcast:

Women in Customer Success Podcast is the first women-only podcast for Customer Success professionals, where remarkable ladies of Customer Success connect, inspire and champion each other. In each episode, podcast creator and host Marija Skobe-Pilley is bringing a conversation with a role model from across the industries to share her inspirational story and practical tools to help you succeed and make an impact.

Follow the WiCS Podcast:

Join the Women in Customer Success Network!

Suggest a guest!

___________________________________________________


CURATED CONTENT

If you like this episode, you will also like:
10 - How to Lead Multi-Cultural Teams - Minna Vaisanen
27 - How to Succeed in a Male-Dominated Environment - Effie Mansdorf
36 - How to Become an Expert on Yourself - Ronni Gaun
43 - How to Advocate for Your Team - Laura Lakhwara
41 - How to Set Your Team Up for Success - Emily Garza
44 - Leading Customer Succes Teams as a Hockey Captain - Natalia Piaggio 
47 - How to Benefit from a Return on Relationship (ROR) - Allison Skidmore
48 - How to Propel Your Career - Kellie Capote
49 - How to Build a Customer S

__________________________________________________
About Women in Customer Success Podcast:

Women in Customer Success Podcast is the first women-only podcast for Customer Success professionals, where remarkable ladies of Customer Success connect, inspire and champion each other. 


Follow:

Women in Customer Success 

Host Marija Skobe-Pilley

Check out our Courses:

  • The Revenue CSM  - https://womenincs.co/the-revenue-csm



49 - How to Build a Customer Success Team in EMEA - Christine Hale

mercredi 22 septembre 2021 • Duration 30:00

Text us your questions and thoughts!

Today on the show I talk to Christine Hale, Senior Manager of Customer Success at Intelex. Tina is sharing her experience of building a European Customer Success team from the ground up. 

When Intelex was opening European operations, Tina moved across the world, from Toronto headquarters to London, alongside five other individuals - and embarked on the European adventure of building departments and international operations. 

We talk about: 

  • How to prepare for leading an international team?
  • What to do before you land at the new destination? 
  • How to approach CS hiring when building a team?
  • How to align the global customer success strategy with the regional approach?


I was privileged to work in Tina's team during my days at Intelex, she's very much responsible for my love for customer success! I hope you'll enjoy this episode.

Follow Christine!
___________________________________________________

About Women in Customer Success Podcast:

Women in Customer Success Podcast is the first women-only podcast for Customer Success professionals, where remarkable ladies of Customer Success connect, inspire and champion each other. In each episode, podcast creator and host Marija Skobe-Pilley is bringing a conversation with a role model from across the industries to share her inspirational story and practical tools to help you succeed and make an impact.

Follow the WiCS Podcast:

Join the Women in Customer Success Network!

Suggest a guest!

___________________________________________________


CURATED CONTENT

If you like this episode, you will also like:
34 - How to Be a Boss of Your Career - Emilia D'Anzica
36 - How to Become an Expert on Yourself - Ronni Gaun
41 - How to Set Your Team Up for Success - Emily Garza
44 - Leading Customer Succes Teams as a Hockey Captain - Natalia Piaggio 
46 - How to Find Your Niche in Customer Success - Elisabeth Courland

__________________________________________________
About Women in Customer Success Podcast:

Women in Customer Success Podcast is the first women-only podcast for Customer Success professionals, where remarkable ladies of Customer Success connect, inspire and champion each other. 


Follow:

Women in Customer Success 

Host Marija Skobe-Pilley

Check out our Courses:

  • The Revenue CSM  - https://womenincs.co/the-revenue-csm



48: How to Propel your Career - Kellie Capote, CCO at Gainsight

mercredi 15 septembre 2021 • Duration 31:18

Text us your questions and thoughts!

Today I talk to Kellie Capote, Chief Customer Officer at Gainsight. Kellie is sharing her career journey - what led her to join Gainsight and progress from an Enterprise CSM to CCO in just over four years and the lessons learned along the way.

We also talk about the challenges of balancing parenting with a high-profile career as a woman in leadership. Of course, Kellie is also sharing some hottest trends in the customer success industry as well.

One of my biggest learnings is Kellie's remark that 'every day you're interviewing for your next role.'

Kellie's career tips: 

  • Have early career conversations with leadership
  • Define areas of improvement
  • Bring a solution-orientated mindset
  • Proactively ask for feedback
  • Showcase your achievements 


Connect with Kellie!

___________________________________________________

About Women in Customer Success Podcast:

Women in Customer Success Podcast is the first women-only podcast for Customer Success professionals, where remarkable ladies of Customer Success connect, inspire and champion each other. In each episode, podcast creator and host Marija Skobe-Pilley is bringing a conversation with a role model from across the industries to share her inspirational story and practical tools to help you succeed and make an impact.

Follow the WiCS Podcast:

Join the Women in Customer Success Network!

Suggest a guest!

___________________________________________________

Curated Content

If you like this episode, you will also like:
34 - How to Be a Boss of Your Career - Emilia D'Anzica
36 - How to Become an Expert on Yourself - Ronni Gaun
41 - How to Set Your Team Up for Success - Emily Garza
42 - The Role of Customer Success Communities - Violaine Yziquel
44 - Leading Customer Succes Teams as a Hockey Captain - Natalia Piaggio 
46 - How to Find Your Niche in Customer Success - Elisabeth Courland

__________________________________________________
About Women in Customer Success Podcast:

Women in Customer Success Podcast is the first women-only podcast for Customer Success professionals, where remarkable ladies of Customer Success connect, inspire and champion each other. 


Follow:

Women in Customer Success 

Host Marija Skobe-Pilley

Check out our Courses:

  • The Revenue CSM  - https://womenincs.co/the-revenue-csm



47 - How to Benefit from a Return on Relationship (ROR) - Allison Skidmore

mercredi 1 septembre 2021 • Duration 39:15

Text us your questions and thoughts!

Today's episode is a real gem! I have the pleasure of talking to Allison Skidmore, Global Head of Customer Success & Renewals at SAP Customer Experience.

Allison is one of the most prominent Global Customer Success leaders, with experience leading global, diverse, and distributed teams for more than a decade. Due to her extensive wealth of knowledge, experience, and wonderful personality, she's also one of the sought-after speakers at customer success events.

This episode is a mini-masterclass on return on relationship - how developing your relationship acumen can propel your expertise, career, and personal development.

Allison is sharing her model for tracking your network - how can you track the relationship and all the touchpoints you have with your colleagues, mentors, coaches, and sponsors and create exponential opportunities for growth?

We explore why now is the right time to take a strategic approach to your network and benefit from a return on relationships (ROR).

Connect with Allison!

___________________________________________________

About Women in Customer Success Podcast:

Women in Customer Success Podcast is the first women-only podcast for Customer Success professionals, where remarkable ladies of Customer Success connect, inspire and champion each other. In each episode, podcast creator and host Marija Skobe-Pilley is bringing a conversation with a role model from across the industries to share her inspirational story and practical tools to help you succeed and make an impact.

Follow the WiCS Podcast:

Join the Women in Customer Success Network!

Suggest a guest!

___________________________________________________

Curated Content

If you like this episode, you will also like:
34 - How to Be a Boss of Your Career - Emilia D'Anzica
36 - How to Become an Expert on Yourself - Ronni Gaun
41 - How to Set Your Team Up for Success - Emily Garza
42 - The Role of Customer Success Communities - Violaine Yziquel
44 - Leading Customer Succes Teams as a Hockey Captain - Natalia Piaggio 
46 - How to Find Your Niche in Customer Success - Elisabeth Courland

__________________________________________________
About Women in Customer Success Podcast:

Women in Customer Success Podcast is the first women-only podcast for Customer Success professionals, where remarkable ladies of Customer Success connect, inspire and champion each other. 


Follow:

Women in Customer Success 

Host Marija Skobe-Pilley

Check out our Courses:

  • The Revenue CSM  - https://womenincs.co/the-revenue-csm



46 - How to Find Your Niche in Customer Success - Elisabeth Courland

Season 2 · Episode 46

mercredi 4 août 2021 • Duration 27:57

Text us your questions and thoughts!

Today I'm talking with Elisabeth Courlone, Digital Customer Success Manager, Top 100 CS Strategist, Mentor,  blogger, and Founder of some notable initiatives, such as The Digital CSM and Open Book of Customer Success.

When I think about Digital Customer Success, Elisabeth is the first person that comes to mind. In the last year, she's been creating valuable resources on the topic, she's been a guest on many podcasts, webinars, and events as Customer Success at scale is becoming more prevalent across organizations. 

Elisabeth is an expert in it - Digital CS is her niche, her speciality. And that is exactly what we are talking about today.

In this episode, you'll learn about: 

  • How to recognize what is your niche, your speciality
  • How to position yourself as an expert
  • Strategies for choosing where to invest your time, especially given the explosion of different CS events and resources 
  • Elisabeth's career lessons and highlights 

Follow Elisabeth!

___________________________________________________

About Women in Customer Success Podcast:

Women in Customer Success Podcast is the first women-only podcast for Customer Success professionals, where remarkable ladies of Customer Success connect, inspire and champion each other. In each episode, podcast creator and host Marija Skobe-Pilley is bringing a conversation with a role model from across the industries to share her inspirational story and practical tools to help you succeed and make an impact.


Follow the WiCS Podcast:

Join the Women in Customer Success Network!

Suggest a guest!

___________________________________________________

Curated Content

If you like this episode, you will also like:
18 - How to Build Your Online Presence on LinkedIn - Diana De Jesus
19 - How to Be a CSM Your Clients will Adore - Katie Sloop
29 - Customer Success Network - Kate Forgione 
30 - Digital Customer Success - Anika Zubair
34 - How to Be a Boss of Your Career - Emilia D'Anzica
35 - Career Lessons for Young Professionals - Karolina Adamus
36 - How to Become an Expert on Yourself - Ronni Gaun
41 - How to Set Your Team Up for Success - Emily Garza
42 - The Role of Customer Success Communities - Violaine

__________________________________________________
About Women in Customer Success Podcast:

Women in Customer Success Podcast is the first women-only podcast for Customer Success professionals, where remarkable ladies of Customer Success connect, inspire and champion each other. 


Follow:

Women in Customer Success 

Host Marija Skobe-Pilley

Check out our Courses:

  • The Revenue CSM  - https://womenincs.co/the-revenue-csm



Related Shows Based on Content Similarities

Discover shows related to Women in Customer Success Podcast, based on actual content similarities. Explore podcasts with similar topics, themes, and formats, backed by real data.
Le Client : Les Secrets de l'Expérience Client & Relation Client pour fidéliser, satisfaire et booster sa Croissance
This New Way
The Marketing Millennials
Marketing Trends
It Gets Late Early
This is Growth!
Comptoir IA 🎙️🧠🤖
Women in Customer Success Podcast
Funky Flywheels Show – der Podcast für für ambitionierte B2B-SaaS- & AI-Executives und Investoren.
The Empathy Edge
© My Podcast Data
About usPrivacy Policy