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Explore every episode of the podcast Women in Customer Success Podcast

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TitlePub. DateDuration
147 - From Languages to Ops Leadership: Emily Nguema on Ambiguity, Influence & Growth10 Dec 202500:31:33

Text us your questions and thoughts!

Sometimes the fastest way to grow your influence isn’t chasing a bigger title,  it’s expanding your understanding of how the business actually works.

In this episode, we sit down with Emily Nguema, Senior Manager, Commercial Operations at Relay Technologies, to unpack her non-linear journey from studying languages and doing humanitarian work in Ecuador to partner success, edtech, and ultimately a far-reaching role in commercial operations. Through every pivot, one thread stays constant: value - how to define it, measure it, and translate it into stories executives can do something with.

We explore:

  • What it really looks like to shift from senior CSM to commercial ops
  • How embracing ambiguity becomes a competitive advantage in fast-moving orgs
  • Emily’s personal operating system (weekly roadmaps, calendar-bound priorities, and celebrating small wins like it’s a sport)
  • Humility as the hidden accelerator for influence and leadership
  • Career decisions that prioritize learning, exposure, and meaningful impact over titles

You’ll also hear a fresh take on consultative customer success, executive-ready storytelling, and the mindset shift that helps CS professionals influence at higher levels (long before they have a formal leadership title).

If you’re eyeing a move into operations, or simply want your customer success strategy to resonate in the boardroom, this episode will give you both the frameworks and the courage to go for it.

And if this conversation sparked something for you, share it with a colleague or teammate who needs the boost today.



💚 This episode is brought to you by Deployflow: https://deployflow.co/


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👉 Follow Emily: https://www.linkedin.com/in/emily-nguema/

👉 Learn more about Deployflow & P-Suite by Deployflow and get a quick squad estimate at: https://deployflow.co/p-suite/







__________________________________________________
About Women in Customer Success Podcast:

Women in Customer Success Podcast is the first women-only podcast for Customer Success professionals, where remarkable ladies of Customer Success connect, inspire and champion each other. 


Follow:

Women in Customer Success 

Host Marija Skobe-Pilley

Check out our Courses:

  • The Revenue CSM  - https://womenincs.co/the-revenue-csm



146 - From Intern At 40 To CS Leader with Adi Aloni19 Nov 202500:33:42

Text us your questions and thoughts!

What if the smartest move in your forties is starting over as an intern? 

In this episode, we sit down with Adi Aloni, Customer Success Leader, to unpack a rare kind of career resilience: going from an established career, to taking a leap into an MBA, to a humble reentry through a marketing internship, and then a decisive pivot into customer success leadership. It’s a story about trading ego for opportunity and discovering how a nonlinear path can be a competitive edge.

For the first time ever, Adi shares her career journey and walks us through the phases of building customer success from the ground up: early days with a handful of customers, finding product‑market fit, scaling teams and specialisation, and finally shifting to sustainable growth with sharper retention and efficiency. 

We discuss:

  • Why active listening outperforms any script 
  • How to price time and expertise so “free” help doesn’t become invisible
  • What it takes to maintain momentum when you choose to stay at one company for a decade 
  • AI’s emerging role in customer success


She also shares why she believes that the grass isn’t greener; it’s better watered—especially when you have the right people, a product you believe in, and permission to shape your own role.

This conversation will leave you inspired so tune in and enjoy.


💚 This episode is brought to you by Deployflow: https://deployflow.co/


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👉 Follow Adi: https://www.linkedin.com/in/adialoni/

👉 Learn more about Deployflow & P-Suite by Deployflow and get a quick squad estimate at: https://deployflow.co/p-suite/




__________________________________________________
About Women in Customer Success Podcast:

Women in Customer Success Podcast is the first women-only podcast for Customer Success professionals, where remarkable ladies of Customer Success connect, inspire and champion each other. 


Follow:

Women in Customer Success 

Host Marija Skobe-Pilley

Check out our Courses:

  • The Revenue CSM  - https://womenincs.co/the-revenue-csm



138 - From Fashion to Customer Success: Melissa Garcia's Inspiring Career Journey11 Jun 202500:32:53

Text us your questions and thoughts!

How do you pivot from fashion to a leadership role in Customer Success with no SaaS experience?

We kick off Season 5 with Melissa Garcia, Senior Director of Member Success at Chief.

Melissa joins us to share her unconventional journey from a career in fashion merchandising to becoming a leader in Customer Success. She opens up about what it really takes to break into SaaS, how she built confidence in a completely new industry, and why leading with empathy is her greatest superpower.

We explore how mentors shaped her path, the lessons she learned navigating change, and her bold takes on modern CS practices, from ditching outdated QBRs to delivering “value you can’t Google.”

You’ll discover:

  • How to pivot into Customer Success without a SaaS background
  • Why “value you can’t Google” is key to becoming indispensable
  • Ways to own your voice in customer conversations (even when facing imposter syndrome)
  • Why traditional check-ins often fail (and what to do instead)
  • The transformative power of small steps, and the growing impact of women in CS leadership


If you're looking to break into CS, grow your leadership skills, or lead more human-centered conversations, this episode is a treasure trove packed with practical insights and heartfelt wisdom.


💚 This episode is brought to you by Hook: https://hook.co/


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👉 Follow Melissa Garcia: https://www.linkedin.com/in/melissa-garcia-nyc/

👉 Learn more about Hook & grow your revenue on autopilot: https://hook.co/

👉 Learn more about Chief, the private network executive women rely on to raise their leadership game: https://chief.com/

__________________________________________________
About Women in Customer Success Podcast:

Women in Customer Success Podcast is the first women-only podcast for Customer Success professionals, where remarkable ladies of Customer Success connect, inspire and champion each other. 


Follow:

Women in Customer Success 

Host Marija Skobe-Pilley

Check out our Courses:

  • The Revenue CSM  - https://womenincs.co/the-revenue-csm



52 - How to Land Your Dream Customer Success Job - Kat Fisher03 Nov 202100:38:17

Text us your questions and thoughts!

Are you looking to land your dream Customer Success job? What to do, what to avoid and how to approach your job search?

Kat Fisher is a Senior Customer Success Manager at Signifyd, and she's an expert in hiring. Having spent time looking for her next job last year, and then, spending a bigger part of this year hiring, Kat knows the industry inside out and I'm grateful she is sharing her tips with us today.

If you are on the look for your next play, or next CSM - this is the episode for you!

One of my main learnings about job search from Kat is her take on CVs: 'CV is your main marketing asset for yourself. That is your presentation. It needs to tell the story of your achievement rather than your duties.'

Check out Kat's tips on the interview process:CV:

  • How to prepare your CV
  • How to tell your achievement story
  • What to include and avoid in a CV


Doing a Company Research for Interview:

  • How to look beyond the company's website
  • Utilise customer reviews
  • Check out the company's podcasts
  • Resources and get familiar with their founders


How to shine in the Interviews?

  • Communication
  • Project preparation
  • Storytelling 



Also, Kat shares her great interview experience, career tips and thoughts on being a working mom in tech!

Connect with Kat!

Follow Kat's blog on Medium!

___________________________________________________

About Women in Customer Success Podcast:

Women in Customer Success Podcast is the first women-only podcast for Customer Success professionals, where remarkable ladies of Customer Success connect, inspire and champion each other. In each episode, podcast creator and host Marija Skobe-Pilley is bringing a conversation with a role model from across the industries to share her inspirational story and practical tools to help you succeed and make an impact.

Follow the WiCS Podcast:

Join the Women in Customer Success Network!

Suggest a guest!

___________________________________________________

CURATED CONTENT

If you like this episode, you will also like:
06 - How to Get Your First Custo

__________________________________________________
About Women in Customer Success Podcast:

Women in Customer Success Podcast is the first women-only podcast for Customer Success professionals, where remarkable ladies of Customer Success connect, inspire and champion each other. 


Follow:

Women in Customer Success 

Host Marija Skobe-Pilley

Check out our Courses:

  • The Revenue CSM  - https://womenincs.co/the-revenue-csm



51 - How to Productise Customer Success - Anu Dudhat13 Oct 202100:31:51

Text us your questions and thoughts!

In this episode, I talk to Anu Dudhat, Head of Customer Success and Product at Customer Success Box. Anu is also one of the Top 100 CS Strategists for 2020.

Anu is talking about productizing Customer Success - what does it mean to create products from learning, customer success processes and customer outcomes, in order to scale the business and provide repeatable experiences for the customers.

Follow Anu!
___________________________________________________

About Women in Customer Success Podcast:

Women in Customer Success Podcast is the first women-only podcast for Customer Success professionals, where remarkable ladies of Customer Success connect, inspire and champion each other. In each episode, podcast creator and host Marija Skobe-Pilley is bringing a conversation with a role model from across the industries to share her inspirational story and practical tools to help you succeed and make an impact.

Follow the WiCS Podcast:

Join the Women in Customer Success Network!

Suggest a guest!

___________________________________________________

CURATED CONTENT

If you like this episode, you will also like:
34 - How to Be a Boss of Your Career - Emilia D'Anzica
36 - How to Become an Expert on Yourself - Ronni Gaun
41 - How to Set Your Team Up for Success - Emily Garza
42 - The Role of Customer Success Communities - Violaine Yziquel
44 - Leading Customer Succes Teams as a Hockey Captain - Natalia Piaggio 
46 - How to Find Your Niche in Customer Success - Elisabeth Courland

__________________________________________________
About Women in Customer Success Podcast:

Women in Customer Success Podcast is the first women-only podcast for Customer Success professionals, where remarkable ladies of Customer Success connect, inspire and champion each other. 


Follow:

Women in Customer Success 

Host Marija Skobe-Pilley

Check out our Courses:

  • The Revenue CSM  - https://womenincs.co/the-revenue-csm



50 - How to Manage Diverse Teams in Asia-Pacific Region - Prakhya NS Bhat05 Oct 202100:30:00

Text us your questions and thoughts!

In this episode, I'm talking to Prakhya NS Bhat, Head of Customer Success and Sales At Taskworld. As Prakhya is based in Singapore, she is sharing her experience of managing teams in Asia; what are the challenges and opportunities in managing very diverse and geographically dispersed teams. From India to Thailand, Korea, Japan, and EMEA, there are lots of cultural and regional differences and Prakhya is sharing her tips for growing successful diverse teams.

 A fun fact - Prakhya spent a few years in the youth army during her college - tune in and you'll hear some great army stories! 

In this episode, you'll learn about:

  • Challenges and opportunities in managing disperse and diverse teams in APAC
  • How to create learning environments 
  • What are the challenges and demands of APAC customers and how to approach them


Also, you'll get an interesting insight into Prakhya's days in the Youth Army, as well as her thoughts on working mothers.

Connect with Prakhya!

___________________________________________________

About Women in Customer Success Podcast:

Women in Customer Success Podcast is the first women-only podcast for Customer Success professionals, where remarkable ladies of Customer Success connect, inspire and champion each other. In each episode, podcast creator and host Marija Skobe-Pilley is bringing a conversation with a role model from across the industries to share her inspirational story and practical tools to help you succeed and make an impact.

Follow the WiCS Podcast:

Join the Women in Customer Success Network!

Suggest a guest!

___________________________________________________


CURATED CONTENT

If you like this episode, you will also like:
10 - How to Lead Multi-Cultural Teams - Minna Vaisanen
27 - How to Succeed in a Male-Dominated Environment - Effie Mansdorf
36 - How to Become an Expert on Yourself - Ronni Gaun
43 - How to Advocate for Your Team - Laura Lakhwara
41 - How to Set Your Team Up for Success - Emily Garza
44 - Leading Customer Succes Teams as a Hockey Captain - Natalia Piaggio 
47 - How to Benefit from a Return on Relationship (ROR) - Allison Skidmore
48 - How to Propel Your Career - Kellie Capote
49 - How to Build a Customer S

__________________________________________________
About Women in Customer Success Podcast:

Women in Customer Success Podcast is the first women-only podcast for Customer Success professionals, where remarkable ladies of Customer Success connect, inspire and champion each other. 


Follow:

Women in Customer Success 

Host Marija Skobe-Pilley

Check out our Courses:

  • The Revenue CSM  - https://womenincs.co/the-revenue-csm



49 - How to Build a Customer Success Team in EMEA - Christine Hale22 Sep 202100:30:00

Text us your questions and thoughts!

Today on the show I talk to Christine Hale, Senior Manager of Customer Success at Intelex. Tina is sharing her experience of building a European Customer Success team from the ground up. 

When Intelex was opening European operations, Tina moved across the world, from Toronto headquarters to London, alongside five other individuals - and embarked on the European adventure of building departments and international operations. 

We talk about: 

  • How to prepare for leading an international team?
  • What to do before you land at the new destination? 
  • How to approach CS hiring when building a team?
  • How to align the global customer success strategy with the regional approach?


I was privileged to work in Tina's team during my days at Intelex, she's very much responsible for my love for customer success! I hope you'll enjoy this episode.

Follow Christine!
___________________________________________________

About Women in Customer Success Podcast:

Women in Customer Success Podcast is the first women-only podcast for Customer Success professionals, where remarkable ladies of Customer Success connect, inspire and champion each other. In each episode, podcast creator and host Marija Skobe-Pilley is bringing a conversation with a role model from across the industries to share her inspirational story and practical tools to help you succeed and make an impact.

Follow the WiCS Podcast:

Join the Women in Customer Success Network!

Suggest a guest!

___________________________________________________


CURATED CONTENT

If you like this episode, you will also like:
34 - How to Be a Boss of Your Career - Emilia D'Anzica
36 - How to Become an Expert on Yourself - Ronni Gaun
41 - How to Set Your Team Up for Success - Emily Garza
44 - Leading Customer Succes Teams as a Hockey Captain - Natalia Piaggio 
46 - How to Find Your Niche in Customer Success - Elisabeth Courland

__________________________________________________
About Women in Customer Success Podcast:

Women in Customer Success Podcast is the first women-only podcast for Customer Success professionals, where remarkable ladies of Customer Success connect, inspire and champion each other. 


Follow:

Women in Customer Success 

Host Marija Skobe-Pilley

Check out our Courses:

  • The Revenue CSM  - https://womenincs.co/the-revenue-csm



48: How to Propel your Career - Kellie Capote, CCO at Gainsight15 Sep 202100:31:18

Text us your questions and thoughts!

Today I talk to Kellie Capote, Chief Customer Officer at Gainsight. Kellie is sharing her career journey - what led her to join Gainsight and progress from an Enterprise CSM to CCO in just over four years and the lessons learned along the way.

We also talk about the challenges of balancing parenting with a high-profile career as a woman in leadership. Of course, Kellie is also sharing some hottest trends in the customer success industry as well.

One of my biggest learnings is Kellie's remark that 'every day you're interviewing for your next role.'

Kellie's career tips: 

  • Have early career conversations with leadership
  • Define areas of improvement
  • Bring a solution-orientated mindset
  • Proactively ask for feedback
  • Showcase your achievements 


Connect with Kellie!

___________________________________________________

About Women in Customer Success Podcast:

Women in Customer Success Podcast is the first women-only podcast for Customer Success professionals, where remarkable ladies of Customer Success connect, inspire and champion each other. In each episode, podcast creator and host Marija Skobe-Pilley is bringing a conversation with a role model from across the industries to share her inspirational story and practical tools to help you succeed and make an impact.

Follow the WiCS Podcast:

Join the Women in Customer Success Network!

Suggest a guest!

___________________________________________________

Curated Content

If you like this episode, you will also like:
34 - How to Be a Boss of Your Career - Emilia D'Anzica
36 - How to Become an Expert on Yourself - Ronni Gaun
41 - How to Set Your Team Up for Success - Emily Garza
42 - The Role of Customer Success Communities - Violaine Yziquel
44 - Leading Customer Succes Teams as a Hockey Captain - Natalia Piaggio 
46 - How to Find Your Niche in Customer Success - Elisabeth Courland

__________________________________________________
About Women in Customer Success Podcast:

Women in Customer Success Podcast is the first women-only podcast for Customer Success professionals, where remarkable ladies of Customer Success connect, inspire and champion each other. 


Follow:

Women in Customer Success 

Host Marija Skobe-Pilley

Check out our Courses:

  • The Revenue CSM  - https://womenincs.co/the-revenue-csm



47 - How to Benefit from a Return on Relationship (ROR) - Allison Skidmore01 Sep 202100:39:15

Text us your questions and thoughts!

Today's episode is a real gem! I have the pleasure of talking to Allison Skidmore, Global Head of Customer Success & Renewals at SAP Customer Experience.

Allison is one of the most prominent Global Customer Success leaders, with experience leading global, diverse, and distributed teams for more than a decade. Due to her extensive wealth of knowledge, experience, and wonderful personality, she's also one of the sought-after speakers at customer success events.

This episode is a mini-masterclass on return on relationship - how developing your relationship acumen can propel your expertise, career, and personal development.

Allison is sharing her model for tracking your network - how can you track the relationship and all the touchpoints you have with your colleagues, mentors, coaches, and sponsors and create exponential opportunities for growth?

We explore why now is the right time to take a strategic approach to your network and benefit from a return on relationships (ROR).

Connect with Allison!

___________________________________________________

About Women in Customer Success Podcast:

Women in Customer Success Podcast is the first women-only podcast for Customer Success professionals, where remarkable ladies of Customer Success connect, inspire and champion each other. In each episode, podcast creator and host Marija Skobe-Pilley is bringing a conversation with a role model from across the industries to share her inspirational story and practical tools to help you succeed and make an impact.

Follow the WiCS Podcast:

Join the Women in Customer Success Network!

Suggest a guest!

___________________________________________________

Curated Content

If you like this episode, you will also like:
34 - How to Be a Boss of Your Career - Emilia D'Anzica
36 - How to Become an Expert on Yourself - Ronni Gaun
41 - How to Set Your Team Up for Success - Emily Garza
42 - The Role of Customer Success Communities - Violaine Yziquel
44 - Leading Customer Succes Teams as a Hockey Captain - Natalia Piaggio 
46 - How to Find Your Niche in Customer Success - Elisabeth Courland

__________________________________________________
About Women in Customer Success Podcast:

Women in Customer Success Podcast is the first women-only podcast for Customer Success professionals, where remarkable ladies of Customer Success connect, inspire and champion each other. 


Follow:

Women in Customer Success 

Host Marija Skobe-Pilley

Check out our Courses:

  • The Revenue CSM  - https://womenincs.co/the-revenue-csm



46 - How to Find Your Niche in Customer Success - Elisabeth Courland04 Aug 202100:27:57

Text us your questions and thoughts!

Today I'm talking with Elisabeth Courlone, Digital Customer Success Manager, Top 100 CS Strategist, Mentor,  blogger, and Founder of some notable initiatives, such as The Digital CSM and Open Book of Customer Success.

When I think about Digital Customer Success, Elisabeth is the first person that comes to mind. In the last year, she's been creating valuable resources on the topic, she's been a guest on many podcasts, webinars, and events as Customer Success at scale is becoming more prevalent across organizations. 

Elisabeth is an expert in it - Digital CS is her niche, her speciality. And that is exactly what we are talking about today.

In this episode, you'll learn about: 

  • How to recognize what is your niche, your speciality
  • How to position yourself as an expert
  • Strategies for choosing where to invest your time, especially given the explosion of different CS events and resources 
  • Elisabeth's career lessons and highlights 

Follow Elisabeth!

___________________________________________________

About Women in Customer Success Podcast:

Women in Customer Success Podcast is the first women-only podcast for Customer Success professionals, where remarkable ladies of Customer Success connect, inspire and champion each other. In each episode, podcast creator and host Marija Skobe-Pilley is bringing a conversation with a role model from across the industries to share her inspirational story and practical tools to help you succeed and make an impact.


Follow the WiCS Podcast:

Join the Women in Customer Success Network!

Suggest a guest!

___________________________________________________

Curated Content

If you like this episode, you will also like:
18 - How to Build Your Online Presence on LinkedIn - Diana De Jesus
19 - How to Be a CSM Your Clients will Adore - Katie Sloop
29 - Customer Success Network - Kate Forgione 
30 - Digital Customer Success - Anika Zubair
34 - How to Be a Boss of Your Career - Emilia D'Anzica
35 - Career Lessons for Young Professionals - Karolina Adamus
36 - How to Become an Expert on Yourself - Ronni Gaun
41 - How to Set Your Team Up for Success - Emily Garza
42 - The Role of Customer Success Communities - Violaine

__________________________________________________
About Women in Customer Success Podcast:

Women in Customer Success Podcast is the first women-only podcast for Customer Success professionals, where remarkable ladies of Customer Success connect, inspire and champion each other. 


Follow:

Women in Customer Success 

Host Marija Skobe-Pilley

Check out our Courses:

  • The Revenue CSM  - https://womenincs.co/the-revenue-csm



45 - How to Practice Emotional Intelligence - Ashna Patel17 Jun 202100:35:59

Text us your questions and thoughts!

Today I'm talking to Ashna Patel, Manager of Customer Success at Ascend Cloud. Ashna is such an amazing, passionate leader, extremely active on a global customer success scene. 

She is involved with so many different initiatives, communities, events, that are hard even to keep track of, and not only being involved. But, as you will hear from this conversation, she is just extraordinarily passionate about what she does so it all comes naturally for her. If you heard Ashna talking, you probably picked up that she is an emotional intelligence expert in customer success.
 
In this episode you will hear about Emotional Intelligence:  

  • What emotional intelligence really is
  • How can you start practising it on a daily basis (starting with regular reflections)
  • How can you advocate for it in the workplace


We started the conversation with Ashna's career lessons:

  • How to always be one step ahead in your career
  • Find your 'why' behind everything you do


Books Ashna is recommending:

  • Emotional Intelligence by Daniel Goleman 
  • Start With Why by Simon Sinek


 Connect with Ashna!
___________________________________________________

About Women in Customer Success Podcast:

Women in Customer Success Podcast is the first women-only podcast for Customer Success professionals, where remarkable ladies of Customer Success connect, inspire and champion each other. In each episode, podcast creator and host Marija Skobe-Pilley is bringing a conversation with a role model from across the industries to share her inspirational story and practical tools to help you succeed and make an impact.

Follow the WiCS Podcast:

Join the Women in Customer Success Network!

Suggest a guest!

___________________________________________________

Curated Content

If you like this episode, you will also like:
17 - How to Lead with Authenticity and kindness - Kay Mukherjee
18 - How to Build Your Online Presence at LinkedIn - Diana de Jesus
34 - How to Be a Boss of Your Career - Emilia D'Anzica
35 - Career Lessons for Young Professionals - Karolina Adamus 
36 - How to Become an Expert in Yourself - Ronni Gaun
39 - Lessons from the C-Suite - Megan Bowen

__________________________________________________
About Women in Customer Success Podcast:

Women in Customer Success Podcast is the first women-only podcast for Customer Success professionals, where remarkable ladies of Customer Success connect, inspire and champion each other. 


Follow:

Women in Customer Success 

Host Marija Skobe-Pilley

Check out our Courses:

  • The Revenue CSM  - https://womenincs.co/the-revenue-csm



44 - Leading Customer Success Teams as a Hockey Captain - Natalia Piaggio10 Jun 202100:42:00

Text us your questions and thoughts!

Today, it's my pleasure talking to Natalia Piaggio, Global Head of Customer Success at ICIS. She started her remarkable career story at a hockey field, as a captain for a semi-professional team (an honourable position). Sport has always been a significant part of her life, and, although not playing semi-professionally at the moment, Natalia is continuously bringing the lessons from sport into the workplace. 

What can you expect from today's episode? 

  • Natalia's sports lessons- how can collaboration, giving a chance, and team development be applied in sports and in business? 
  • Natalia speaks about simplifying a menu as one of her most important career lessons. 
  • Natalia built teams from the ground up - and she is sharing 3 different stories, and different approaches for building and scaling CS teams. 
  • We end with the conversation about the defining moments of Natalia's career.

Stay tuned till the end, especially if you are a parent as we try to unlock some recipes for caring about our children. Having a child with special needs has broadened Natalia's horizons and led her to want to give back to the community. She does this by volunteering as a trustee for a children's charity named Down's South London, which has been amazing at maximizing her child's potential through early intervention and multidisciplinary therapy.

If you'd like to know more about this amazing local charity or would like to make a donation, visit http://www.downssouthlondon.org.

Connect with Natalia!

___________________________________________________

About Women in Customer Success Podcast:

Women in Customer Success Podcast is the first women-only podcast for Customer Success professionals, where remarkable ladies of Customer Success connect, inspire and champion each other. In each episode, podcast creator and host Marija Skobe-Pilley is bringing a conversation with a role model from across the industries to share her inspirational story and practical tools to help you succeed and make an impact.

Follow the WiCS Podcast:

Join the Women in Customer Success Network!

Suggest a guest!

___________________________________________________

Curated Content

If you like this episode, you will also like:
10 - How

__________________________________________________
About Women in Customer Success Podcast:

Women in Customer Success Podcast is the first women-only podcast for Customer Success professionals, where remarkable ladies of Customer Success connect, inspire and champion each other. 


Follow:

Women in Customer Success 

Host Marija Skobe-Pilley

Check out our Courses:

  • The Revenue CSM  - https://womenincs.co/the-revenue-csm



43 - How to Advocate for your Team - Laura Lakhwara26 May 202100:27:58

Text us your questions and thoughts!

Today I'm talking to Laura Lakhwara, former head of Customer Success at Softbank Robotics. She's been named as a Product Builder of the 2020  Inspiring Fintech Females list for her contributions to technology adoption with the organization.

Laura is sharing the inspiring story that brought her into customer success and her experiences of being the first CS on the grounds and building an organization.

There are a few key learnings that I will remember from our conversation, but my favourite one is Laura's advice that 'No one can ever stop you from career changing'.
 
This episode focuses on:

  • International travel as a career eye-opener
  • Starting a CS organization- advocating for your team
  • Laura's secret creative weapon 


Connect with Laura and check out her Photography!

___________________________________________________

About Women in Customer Success Podcast:

Women in Customer Success Podcast is the first women-only podcast for Customer Success professionals, where remarkable ladies of Customer Success connect, inspire and champion each other. In each episode, podcast creator and host Marija Skobe-Pilley is bringing a conversation with a role model from across the industries to share her inspirational story and practical tools to help you succeed and make an impact.

Follow the WiCS Podcast:

Join the Women in Customer Success Network!

Suggest a guest!

___________________________________________________

Curated Content

If you like this episode, you will also like:
10 - How to Lead Multi-Cultural Teams - Minna Vaisanen
21 - The Power of Teaching and Mentoring 
34 - Career Lessons for Young Professionals - Karolina Adamus 
40 - Are Your Customers Getting Value? - Charlie Harvey 
41 - How to Set Your Team Up for Success - Emily Garza
42 - The Role of Customer Success Communities - Violaine Yziquel

__________________________________________________
About Women in Customer Success Podcast:

Women in Customer Success Podcast is the first women-only podcast for Customer Success professionals, where remarkable ladies of Customer Success connect, inspire and champion each other. 


Follow:

Women in Customer Success 

Host Marija Skobe-Pilley

Check out our Courses:

  • The Revenue CSM  - https://womenincs.co/the-revenue-csm



[WiCS PowerUp Masterclass S2:E2] AI as Your CS Co-Pilot: How CS Teams Are Driving Real Impact02 Jun 202500:46:35

Text us your questions and thoughts!

Welcome to another Women in Customer Success limited edition episode, where we bring you an exclusive PowerUp Masterclass in partnership with our friends at Gainsight. In today’s conversation, we tackle AI's biggest myths, explore practical use cases, and discuss how leading CS teams are already leveraging AI to mitigate risk, personalize at scale, and drive revenue growth.

You’ll hear lots of practical examples of the daily use of AI in customer success. Buckle up and tune in.

Featuring

Eduardo Amorim, VP of Customer Success, Sendcloud

Kate Neal, Senior Director of Customer Success, Gainsight

Marija Skobe-Pilley, Founder of Women In CS



👉 Follow Eduardo on LinkedIn: https://www.linkedin.com/in/eduardo-a-b4468459/

👉 Follow Kate on LinkedIn: https://www.linkedin.com/in/katemneal/

👉 Learn more about Gainsight: https://www.gainsight.com/



__________________________________________________
About Women in Customer Success Podcast:

Women in Customer Success Podcast is the first women-only podcast for Customer Success professionals, where remarkable ladies of Customer Success connect, inspire and champion each other. 


Follow:

Women in Customer Success 

Host Marija Skobe-Pilley

Check out our Courses:

  • The Revenue CSM  - https://womenincs.co/the-revenue-csm



42 - The Role of Customer Success Communities - Violaine Yziquel19 May 202100:30:00

Text us your questions and thoughts!

Who doesn't know about Customer Success Network yet? Started in Europe, this is the ultimate global CS community that you should be part of! We already spoke with Kate in Episode 29 about its beginnings.

In today's episode, we are continuing the conversation with Violaine, the CEO of Customer Success Network, and a Senior Manager of Customer Success at Slack.

With the rise (or explosion) of different CS communities, we talk about:

  • Why should you be part of a CS community
  • How to make the most of it
  • The role of a community for your career-
  • The Customer Conference (15th-16th June)
  • Vio's career journey and the sigma of motherhood! How can you have it all as a working mum?

Follow Violaine!

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About Women in Customer Success Podcast:

Women in Customer Success Podcast is the first women-only podcast for Customer Success professionals, where remarkable ladies of Customer Success connect, inspire and champion each other. In each episode, podcast creator and host Marija Skobe-Pilley is bringing a conversation with a role model from across the industries to share her inspirational story and practical tools to help you succeed and make an impact.


Follow the WiCS Podcast:

Join the Women in Customer Success Network!

Suggest a guest!

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Curated Content


If you like this episode, you will also like:
01 - The Customer Success Pioneer - Kellie Lucas
02 - Diversity in Customer Success - Sue Nabeth Moore
04 - Diverse Backgrounds in Customer Success - Shirley Chapman
23 - 2020 for Working Parents: A Journey from Pregnancy to WFH with Kids - Angela Guedes
29 - Customer Success Network - Kate Forgione
36 - How to Become an Expert in Yourself - Ronni Gaun

__________________________________________________
About Women in Customer Success Podcast:

Women in Customer Success Podcast is the first women-only podcast for Customer Success professionals, where remarkable ladies of Customer Success connect, inspire and champion each other. 


Follow:

Women in Customer Success 

Host Marija Skobe-Pilley

Check out our Courses:

  • The Revenue CSM  - https://womenincs.co/the-revenue-csm



41 - How to Set Your Team Up for Success - Emily Garza07 May 202100:37:20

Text us your questions and thoughts!

In today's episode, I'm talking to Emily Garza - AVP of Customer Success at Fastly, and the Founder of ValueCS with Emily.

We start the episode by exploring how Emily's background in Sales and sales enablement is a great stepping stone for the Customer Success industry. 

In this episode, you'll hear about the following: 

  • Brag sheet - what is it and why you should have one!
  • Creating Customer Success teams - where to start from and how to set the team up for success?
  • Coaching - how to get the most out of your coaching?
  • Mentoring - is that the answer to all of your career questions?


Follow Emily!
___________________________________________________

About Women in Customer Success Podcast:

Women in Customer Success Podcast is the first women-only podcast for Customer Success professionals, where remarkable ladies of Customer Success connect, inspire and champion each other. In each episode, podcast creator and host Marija Skobe-Pilley brings a conversation with a role model from across the industries to share her inspirational story and practical tools to help you succeed and make an impact.


Follow the WiCS Podcast:

Join the Women in Customer Success Network!

Suggest a guest!

___________________________________________________

Curated Content

If you like this episode, you will also like:
10 - How to Lead Multi-Cultural Teams - Minna Vaisanen
17 - How to Lead with Authenticity and Kindness - Kay Mukherjee
20 - How to be More Visible While Working Remotely - Jo Massie
38 - Why Customer Onboarding Matters - Donna Weber
39 - Lessons from the C-Suite - Megan Bowen
40 - Are Your Customers Getting Value? - Charlie Harvey

__________________________________________________
About Women in Customer Success Podcast:

Women in Customer Success Podcast is the first women-only podcast for Customer Success professionals, where remarkable ladies of Customer Success connect, inspire and champion each other. 


Follow:

Women in Customer Success 

Host Marija Skobe-Pilley

Check out our Courses:

  • The Revenue CSM  - https://womenincs.co/the-revenue-csm



40 - Are Your Customers Getting Value? - Charlie Harvey28 Apr 202100:28:20

Text us your questions and thoughts!

Today I'm talking to Charlie Harvey, a Vice President of International Customer Success at Zappi. As well as being recognized for building and executing an international customer success strategy, Charlie has also been named ChurnZero's 10 Customer Success Leaders to Watch in 2021. Indeed, we kept an eye on her work and it is a pleasure to bring this conversation to you today.

In this episode, you'll hear about:

  • Carlie's career journey - how did she make a transition from making physical products to the world of tech and customer success
  • What is the best way to communicate the value to the customer
  • How do you know the customers are actually receiving the value
  • How to address your customers' known needs and the needs they are not even aware they have


Follow Charlie!
___________________________________________________

About Women in Customer Success Podcast:

Women in Customer Success Podcast is the first women-only podcast for Customer Success professionals, where remarkable ladies of Customer Success connect, inspire and champion each other. In each episode, podcast creator and host Marija Skobe-Pilley is bringing a conversation with a role model from across the industries to share her inspirational story and practical tools to help you succeed and make an impact.


Follow the WiCS Podcast:

Join the Women in Customer Success Network!

Suggest a guest!

___________________________________________________

Curated Content

If you like this episode, you will also like:
19 - How to be a CSM Your Clients will Adore - Katie Sloop
25 - How to Develop Client Relationship Measurement - Sarah Doughty
28 - How to Work With the Product Successfully - Katrina Coackley
32 - How to Sell as a Customer Success Manager - Kristen Hayer
38 - Why Customer Onboarding Matters - Donna Weber
39 - Lessons from the C-Suite - Megan Bowen

__________________________________________________
About Women in Customer Success Podcast:

Women in Customer Success Podcast is the first women-only podcast for Customer Success professionals, where remarkable ladies of Customer Success connect, inspire and champion each other. 


Follow:

Women in Customer Success 

Host Marija Skobe-Pilley

Check out our Courses:

  • The Revenue CSM  - https://womenincs.co/the-revenue-csm



39 - Lessons from the C-Suite - Megan Bowen21 Apr 202100:34:55

Text us your questions and thoughts!

Today, it is a pleasure to share a conversation with Megan Bowen, the Chief Customer Officer at Refine Labs. While Megan is sharing her career story, great successes, and accomplishments, she's also making a point about how the biggest learning and growth come from the hard moments of your career. 

This conversation is raw, vulnerable, and therapeutic. You will hear about Megan's decision to move across the country when she was still a teenager, after realizing it was exactly what a people pleaser should do. Bold move for sure! 

Wherever you are in your career, you may want to hear Megan's lessons:

  • Chasing your ambition to reach the destination
  • How does it actually feel being in the C-suite
  • What to do when you feel lost in your career
  • How to help yourself if you are being defined by your work 
  • How to set the right career progression mindset


Follow Megan!
___________________________________________________

About Women in Customer Success Podcast:

Women in Customer Success Podcast is the first women-only podcast for Customer Success professionals, where remarkable ladies of Customer Success connect, inspire and champion each other. In each episode, podcast creator and host Marija Skobe-Pilley is bringing a conversation with a role model from across the industries to share her inspirational story and practical tools to help you succeed and make an impact.


Follow the WiCS Podcast:

Join the Women in Customer Success Network!

Suggest a guest!

___________________________________________________

Curated Content


If you like this episode, you will also like:
03 - How to Progress Your Customer Success Career - Georgia Harrison
17 - How to Lead with Authenticity and Kindness - Kay Mukherjee
34 - How to Be a Boss of Your Career - Emilia D'Anzica
35 - Career Lessons for Young Professionals - Karolina Adamus
36 - How to Become an Expert on Yourself - Ronni Gaun

__________________________________________________
About Women in Customer Success Podcast:

Women in Customer Success Podcast is the first women-only podcast for Customer Success professionals, where remarkable ladies of Customer Success connect, inspire and champion each other. 


Follow:

Women in Customer Success 

Host Marija Skobe-Pilley

Check out our Courses:

  • The Revenue CSM  - https://womenincs.co/the-revenue-csm



38 - Why Customer Onboarding Matters? - Donna Weber07 Apr 202100:32:00

Text us your questions and thoughts!

If you are listening to this podcast, there's a big chance you're a woman in the customer success profession or other customer-facing roles, and you are looking to develop your career, leave your professional footprint, and make an impact. Hence, in every episode, we want to provide valuable content to advance your customer relationships, but also, content that will inspire and inform your career choices. 

In today's episode, I am talking to Donna Weber, the customer onboarding expert and the author of Onboarding Matters, a newly published book on transforming your customers into loyal champions. 

We're uncovering some important topics from the book:

  • Why onboarding is your most important customer strategy
  • What does it mean to orchestrate the customer journey
  • Hope is not a strategy - the strategies for transforming your customers into loyal champions
  • Donna'scareer story:- how Donna created opportunities for herself to follow her dream career and do what she's passionate about
  • This before that - a concept brought by Tara Mohr in her book 'Playing Big' 

If you are listening to this podcast, there's a big chance you're a woman in the customer success profession or other customer-facing roles, and you are looking to develop your career, leave your professional footprint, and make an impact. Hence, in every episode, we want to provide valuable content to advance your customer relationships, but also, content that will inspire and inform your career choices. 

Donna is a remarkable role model with an exciting career journey and we are absolutely thrilled to share her

___________________________________________________

About Women in Customer Success Podcast:

Women in Customer Success Podcast is the first women-only podcast for Customer Success professionals, where remarkable ladies of Customer Success connect, inspire and champion each other. In each episode, podcast creator and host Marija Skobe-Pilley is bringing a conversation with a role model from across the industries to share her inspirational story and practical tools to help you succeed and make an impact.


Follow the WiCS Podcast:

Join the Women in Customer Success Network!

Suggest a guest!

___________________________________________________

Curated Content

If you like this

__________________________________________________
About Women in Customer Success Podcast:

Women in Customer Success Podcast is the first women-only podcast for Customer Success professionals, where remarkable ladies of Customer Success connect, inspire and champion each other. 


Follow:

Women in Customer Success 

Host Marija Skobe-Pilley

Check out our Courses:

  • The Revenue CSM  - https://womenincs.co/the-revenue-csm



37 - Thriving as a Women of Colour in Customer Success - Stacey McPherson31 Mar 202100:34:17

Text us your questions and thoughts!

In today's episode, I'm talking to Stacey McPherson. She is sharing her lived experience of being a woman of colour in Tech. Stacey is such an inspiring woman with a wealth of business and cultural background and experiences, having lived and worked on three continents (Asia, Europe, USA).

In this episode, we talk about: 

  • What does it look like, to be a woman of colour in Customer Success? (If that's you, that makes you 1% of the overall Customer Success community!
  • Microaggressions at the workplace - how they happen and what you can do about it
  • Unconscious bias
  • Inclusive workplace - how do you create an environment where everyone can feel inclusive, contribute towards the common goals and succeed
  • Sponsors and allies - Practical tips and tools for becoming changemakers for women of colour in Tech


This episode also provides a challenge for everyone: what is one thing you can do today to help women of colour enter the customer success profession and grow their careers?

Follow Stacey!
___________________________________________________

About Women in Customer Success Podcast:

Women in Customer Success Podcast is the first women-only podcast for Customer Success professionals, where remarkable ladies of Customer Success connect, inspire and champion each other. In each episode, podcast creator and host Marija Skobe-Pilley is bringing a conversation with a role model from across the industries to share her inspirational story and practical tools to help you succeed and make an impact.


Follow the WiCS Podcast:

Join the Women in Customer Success Network!

Suggest a guest!

___________________________________________________

Curated Content

If you like this episode, you will also like:
02 - Diversity in Customer Success - Sue Nabeth Moore
10 - How to Lead Multi-Cultural Teams - Minna Vaisanen 
11 - The Future of Customer Success - Jill Favro Sawatzky
15 - How to Succeed and Thrive as an Expat - Elodie O'Rouke
18 - How to Build Your Online Presence on LinkedIn - Diana de Jesus
21 - The Power of Teaching and Mentoring - Lisiane Ndong
27 - How to Succeed In a Male-Dominated Environment - Effie Mansdorf
28 - How to Work WIth the Product Successfully - Katrina Coakl

__________________________________________________
About Women in Customer Success Podcast:

Women in Customer Success Podcast is the first women-only podcast for Customer Success professionals, where remarkable ladies of Customer Success connect, inspire and champion each other. 


Follow:

Women in Customer Success 

Host Marija Skobe-Pilley

Check out our Courses:

  • The Revenue CSM  - https://womenincs.co/the-revenue-csm



36 - How to Become an Expert on Yourself - Ronni Gaun24 Mar 202100:27:42

Text us your questions and thoughts!

Today I'm talking to Ronni Gaun, one of the Top 100 Customer Success strategists in 2020 and a well-known influencer in the customer success industry. Her content is thought-provoking and inspiring, and we're discussing a few epiphanies that Ronni shared with her CS community, which I am sure will be very valuable for you. 

Ronni got furloughed in the mids of the pandemic in 2020 and one of her epiphanies is fueled by her job-seeking experience. We also discuss the stigma of unemployment, vulnerability, and serendipity.

In this episode, you'll hear about:

  • Setting your priorities right
  • Becoming an expert on yourself
  • Finding an ideal employer profile 


One of my favourite learnings from Ronni's story:
'I made a commitment to become an expert in myself. I was trying to consume all of the information about job searching, how you should present yourself on LinkedIn and what your resume should be like, and how you should network. And I tried a lot of those different things. I paid money for a lot of those different things. But I always felt that I was acting differently than I would have been just authentic. I know that word is overused. But one of the very first epiphanies that I write about is my priorities, getting my priorities straight. I didn't ever want to be in that situation again. And so becoming an expert in myself meant understanding my priorities.'

Follow Ronni!

___________________________________________________

About Women in Customer Success Podcast:

Women in Customer Success Podcast is the first women-only podcast for Customer Success professionals, where remarkable ladies of Customer Success connect, inspire and champion each other. In each episode, podcast creator and host Marija Skobe-Pilley is bringing a conversation with a role model from across the industries to share her inspirational story and practical tools to help you succeed and make an impact.


Follow the WiCS Podcast:

Join the Women in Customer Success Network!

Suggest a guest!

___________________________________________________

Curated Content

If you like this episode, you will also like:
03 - How to Progress Your Customer Success Career - Georgia Harrison
06 - How to Get Your F

__________________________________________________
About Women in Customer Success Podcast:

Women in Customer Success Podcast is the first women-only podcast for Customer Success professionals, where remarkable ladies of Customer Success connect, inspire and champion each other. 


Follow:

Women in Customer Success 

Host Marija Skobe-Pilley

Check out our Courses:

  • The Revenue CSM  - https://womenincs.co/the-revenue-csm



35 - Career Lessons for Young Professionals - Karolina Adamus17 Mar 202100:38:39

Text us your questions and thoughts!

In today's episode, I'm talking to Karolina Adamus, Customer Success Enthusiast and an advocate for Humble leadership. Karolina has been in the customer success industry for a few years already and she is very passionate about helping young customer success enthusiasts secure their first job in the industry.

In this episode, we talk about:

  • Karolina's fascinating career journey
  • What are the consequences of not saying 'no' when needed? 
  • How to know when to ask for help?
  • Challenges that young professionals are facing when starting out in the industry
  • How to approach the Customer Success job search
  • What are the things to be aware of? 
  • How to successfully prepare yourself for the role?

Follow Karolina
___________________________________________________

About Women in Customer Success Podcast:

Women in Customer Success Podcast is the first women-only podcast for Customer Success professionals, where remarkable ladies of Customer Success connect, inspire and champion each other. In each episode, podcast creator and host Marija Skobe-Pilley is bringing a conversation with a role model from across the industries to share her inspirational story and practical tools to help you succeed and make an impact.


Follow the WiCS Podcast:

Join the Women in Customer Success Network!

Suggest a guest!

___________________________________________________

Curated Content

If you like this episode, you will also like:
03 - How to Progress Your Customer Success Career - Georgia Harrison
06 - How to Get Your First Customer Success Job - Irit Eizips
07 - Career Paths in Customer Success - Maranda Dziekonski
09 - How to Identify a Talent - Michal Harel
18 - How to Build Your Online Presence on LinkedIn - Diana de Jesus
24 - How to Narrow the Gender pay Gap During Hiring Process - Kristi Faltorusso
27 - How to Succeed in a Male-Dominated Environment - Effie Mansdort
29 - Customer Success Network - Kate Forgione

__________________________________________________
About Women in Customer Success Podcast:

Women in Customer Success Podcast is the first women-only podcast for Customer Success professionals, where remarkable ladies of Customer Success connect, inspire and champion each other. 


Follow:

Women in Customer Success 

Host Marija Skobe-Pilley

Check out our Courses:

  • The Revenue CSM  - https://womenincs.co/the-revenue-csm



34: How to Be a Boss of Your Career - Emilia D'Anzica10 Mar 202100:32:06

Text us your questions and thoughts!

Today I'm talking to Emilia D'Anzaca, The Founder and CEO of Growth Molecules and one of the global Top 25 Customer Success Influencers 2021. With all the initiatives she is involved in the global customer success community, Emilia still finds the time for speaking at conferences, being a board member of educational institutions, and coaching other professionals at Catalyst Coaching Corner. 

From all the topics that we could have discussed today, we focused on Emilia's tips for becoming a boss of your own career.

In this episode, you'll learn about:

  • Emilia's career story
  • Starting her own business after experiencing burnout in the corporate worlds
  • What does it mean to be a boss of your career 
  • How do you recognise new career opportunities? 
  • How do you create a career for yourself? 

Follow Emilia!
___________________________________________________

About Women in Customer Success Podcast:

Women in Customer Success Podcast is the first women-only podcast for Customer Success professionals, where remarkable ladies of Customer Success connect, inspire and champion each other. In each episode, podcast creator and host Marija Skobe-Pilley is bringing a conversation with a role model from across the industries to share her inspirational story and practical tools to help you succeed and make an impact.


Follow the WiCS Podcast:

Join the Women in Customer Success Network!

Suggest a guest!

___________________________________________________
Curated Content

If you like this episode, you will also like:
03 - How to Progress Your Customer Success Career - Georgia Harrison
06 - How to Get Your First Customer Success Job - Irit Eizips
07 - Career Paths in Customer Success - Maranda Dziekonski
09 - How to Identify a Talent - Michal Harel
20 - How to Be More Visible While Working Remotely - Jo Massie
24 - How to Narrow the Gender Pay Gap During the Hiring Process - Kristi Faltorusso 33 - How to Return to Work After a Career Break - Tanya Strauss



__________________________________________________
About Women in Customer Success Podcast:

Women in Customer Success Podcast is the first women-only podcast for Customer Success professionals, where remarkable ladies of Customer Success connect, inspire and champion each other. 


Follow:

Women in Customer Success 

Host Marija Skobe-Pilley

Check out our Courses:

  • The Revenue CSM  - https://womenincs.co/the-revenue-csm



33: How to Return to Work After a Career Break - Tanya Strauss03 Mar 202100:29:28

Text us your questions and thoughts!

This episode features Tanya Strauss, Director of Customer Success Strategy and Operations at ServiceNow. Prior to her current role, Tanya worked at Gainsight, at the forefront of creating customer success as a category, alongside Allison Pickens and Nick Mehta. So, surely we are talking about Tanya's time at Gainsight and the whole experience of working for a company that is creating something truly large - a whole business industry. 

However, Tanya has a unique career story. She developed a successful career in services (consulting) prior to her maternity leave. She returned to the workforce only eight years after. That situation is, obviously, full of opportunities and challenges and Tanya is sharing her experience and lessons learnt.

In this episode, you'll learn about: 

  • Challenges of returning to work after a career break, especially for women 
  • Where to even start
  • What resources to look for
  • Are your skills relevant in a fast-paced tech world
  • How to recreate the next chapter of your career

Follow Tanya!
___________________________________________________

About Women in Customer Success Podcast:

Women in Customer Success Podcast is the first women-only podcast for Customer Success professionals, where remarkable ladies of Customer Success connect, inspire and champion each other. In each episode, podcast creator and host Marija Skobe-Pilley is bringing a conversation with a role model from across the industries to share her inspirational story and practical tools to help you succeed and make an impact.


Follow the WiCS Podcast:

Join the Women in Customer Success Network!

Suggest a guest!


__________________________________________________
About Women in Customer Success Podcast:

Women in Customer Success Podcast is the first women-only podcast for Customer Success professionals, where remarkable ladies of Customer Success connect, inspire and champion each other. 


Follow:

Women in Customer Success 

Host Marija Skobe-Pilley

Check out our Courses:

  • The Revenue CSM  - https://womenincs.co/the-revenue-csm



Women in Customer Success Season 5 Coming Soon! [Trailer]29 May 202500:02:12

Text us your questions and thoughts!

NEW! NEW! NEW!

We’re kicking off Season 5 of the Women in Customer Success Podcast!

That means:

- Elevating the voices of more remarkable women in CS

- More inspiring conversations, unique career stories and actionable tips

- And a brand new spin we’re bringing to our show this season

Hear from WiCS Founder & Host, Marija Skobe-Pilley, and discover what's new. In case you're new here, welcome to the Women in Customer Success Podcast. Come join us, be part of our community of ambitious professionals, and join the conversation.

And be sure to follow us and subscribe to our show, wherever you enjoy your podcasts.



__________________________________________________
About Women in Customer Success Podcast:

Women in Customer Success Podcast is the first women-only podcast for Customer Success professionals, where remarkable ladies of Customer Success connect, inspire and champion each other. 


Follow:

Women in Customer Success 

Host Marija Skobe-Pilley

Check out our Courses:

  • The Revenue CSM  - https://womenincs.co/the-revenue-csm



32: How to Sell as a Customer Success Manager - Kristen Hayer24 Feb 202100:35:20

Text us your questions and thoughts!

In this episode, I am talking to Kristen Hayer, the Founder and CEO of The Success League, a boutique consultancy helping organisations to develop top-performing customer success programs. 

Kristen has years of experience in running sales and customer success teams. Before starting her own business, she held VP positions in Customer Success and decided to leverage her expertise and run her own business. 

In this episode, you'll learn about: 

  • Kristen's career story from sales to customer success leadership 
  • Leaving the corporate world and starting her own business
  • Tips and lessons from the entrepreneurial journey
  • Practical tips on selling as a Customer Success Manager: when to sell, how to sell without sounding 'too salesy'


Follow Kristen

___________________________________________________

About Women in Customer Success Podcast:

Women in Customer Success Podcast is the first women-only podcast for Customer Success professionals, where remarkable ladies of Customer Success connect, inspire and champion each other. In each episode, podcast creator and host Marija Skobe-Pilley is bringing a conversation with a role model from across the industries to share her inspirational story and practical tools to help you succeed and make an impact.


Follow the WiCS Podcast:

Join the Women in Customer Success Network!

Suggest a guest!

__________________________________________________
About Women in Customer Success Podcast:

Women in Customer Success Podcast is the first women-only podcast for Customer Success professionals, where remarkable ladies of Customer Success connect, inspire and champion each other. 


Follow:

Women in Customer Success 

Host Marija Skobe-Pilley

Check out our Courses:

  • The Revenue CSM  - https://womenincs.co/the-revenue-csm



31 - Artificial Intelligence in Customer Success - Rupal Nishar17 Feb 202100:39:34

Text us your questions and thoughts!

In today's episode, I'm talking to Rupal Nishar - a Customer Success Leader at Conga, a Real Estate Entrepreneur, Churn Crusher and a Mentor. Rupal is dedicated to developing CS strategies and leading global teams, especially in a start-up environment. Her most recent projects are related to her passion for AI and ML research and the implications of data intelligence for Customer Success. 

In this episode, you'll learn about: 

  • Rupal's story
  • Tips on leadership and career development
  • The trend of Artificial Intelligence in Customer Success-
  • What data should organisations track
  • How can AI leverage Human to Human (H2H) approach in business

Follow Rupal
___________________________________________________

About Women in Customer Success Podcast:

Women in Customer Success Podcast is the first women-only podcast for Customer Success professionals, where remarkable ladies of Customer Success connect, inspire and champion each other. In each episode, podcast creator and host Marija Skobe-Pilley is bringing a conversation with a role model from across the industries to share her inspirational story and practical tools to help you succeed and make an impact.


Follow the WiCS Podcast:

Join the Women in Customer Success Network!

Suggest a guest!

__________________________________________________
About Women in Customer Success Podcast:

Women in Customer Success Podcast is the first women-only podcast for Customer Success professionals, where remarkable ladies of Customer Success connect, inspire and champion each other. 


Follow:

Women in Customer Success 

Host Marija Skobe-Pilley

Check out our Courses:

  • The Revenue CSM  - https://womenincs.co/the-revenue-csm



30 - Digital Customer Success - Anika Zubair10 Feb 202100:37:05

Text us your questions and thoughts!

Today I'm talking to Anika Zubair, VP of Customer Success at inSided. Anika has been in customer success for most of her career, starting as a Customer Success Coach and moving up to leadership positions, leading global Customer Success teams. She is also an active member of the customer success community, leading CSM London Meetup, and speaking at various industry events. She is also a fellow podcaster, hosting the Customer Success Channel.

Anika is sharing her career journey, tips and lessons for overcoming challenges and progressing your career. 

In this episode, you'll hear a mini-masterclass on Digital Customer Success:

  • What is Digital Customer Success
  • What are the skills required for the role
  • Differences between a Digital CSM and a 'regular CSM' 
  • When is Digital Customer Success the best approach for your organisation

Follow Anika
___________________________________________________

About Women in Customer Success Podcast:

Women in Customer Success Podcast is the first women-only podcast for Customer Success professionals, where remarkable ladies of Customer Success connect, inspire and champion each other. In each episode, podcast creator and host Marija Skobe-Pilley is bringing a conversation with a role model from across the industries to share her inspirational story and practical tools to help you succeed and make an impact.


Follow the WiCS Podcast:

Join the Women in Customer Success Network!

Suggest a guest!

__________________________________________________
About Women in Customer Success Podcast:

Women in Customer Success Podcast is the first women-only podcast for Customer Success professionals, where remarkable ladies of Customer Success connect, inspire and champion each other. 


Follow:

Women in Customer Success 

Host Marija Skobe-Pilley

Check out our Courses:

  • The Revenue CSM  - https://womenincs.co/the-revenue-csm



29 - Customer Success Network - Kate Forgione04 Feb 202100:28:02

Text us your questions and thoughts!

Today I'm talking to Kate Forgione, the founder and CEO of Customer Success Network - a global community for customer success managers run by over 100 volunteers who are hosting events and keep the community active. 

This community is very close to my hear as it helped me get to know the world of Customer Success, connect with some amazing individuals and constantly keep on learning from many valuable events and conversations that are happening within the group. 

In this episode, you'll learn about: 

  • The Origins of the Customer Success Network
  • Original vision
  • How it's organised
  • Volunteer opportunities
  • Remarkable growth 


Follow Kate
Follow Customer Success Network

___________________________________________________

About Women in Customer Success Podcast:

Women in Customer Success Podcast is the first women-only podcast for Customer Success professionals, where remarkable ladies of Customer Success connect, inspire and champion each other. In each episode, podcast creator and host Marija Skobe-Pilley is bringing a conversation with a role model from across the industries to share her inspirational story and practical tools to help you succeed and make an impact.


Follow the WiCS Podcast:

Join the Women in Customer Success Network!

Suggest a guest!

__________________________________________________
About Women in Customer Success Podcast:

Women in Customer Success Podcast is the first women-only podcast for Customer Success professionals, where remarkable ladies of Customer Success connect, inspire and champion each other. 


Follow:

Women in Customer Success 

Host Marija Skobe-Pilley

Check out our Courses:

  • The Revenue CSM  - https://womenincs.co/the-revenue-csm



28 - How to Successfully Work with the Product Team - Katrina Coakley27 Jan 202100:34:45

Text us your questions and thoughts!

In this episode, I am talking to Katrina Coakley, Director of Customer Success at TalentReef. 

Katrina has extensive experience in leading customer success teams, spinning teams up from the ground and creating strong relationships with the Product organisation to drive a data-driven roadmap and memorable client experiences.

In this episode, you'll learn about:

  • Creating exceptional client experiences
  • Tips for working well with the Product team
  • Spinning up Customer Success teams 
  • The Power of Mentoring 
  • Challenges of being a woman in tech


Follow Katrina!

___________________________________________________

About Women in Customer Success Podcast:

Women in Customer Success Podcast is the first women-only podcast for Customer Success professionals, where remarkable ladies of Customer Success connect, inspire and champion each other. In each episode, podcast creator and host Marija Skobe-Pilley is bringing a conversation with a role model from across the industries to share her inspirational story and practical tools to help you succeed and make an impact.


Follow the WiCS Podcast:

Join the Women in Customer Success Network!

Suggest a guest!

__________________________________________________
About Women in Customer Success Podcast:

Women in Customer Success Podcast is the first women-only podcast for Customer Success professionals, where remarkable ladies of Customer Success connect, inspire and champion each other. 


Follow:

Women in Customer Success 

Host Marija Skobe-Pilley

Check out our Courses:

  • The Revenue CSM  - https://womenincs.co/the-revenue-csm



27 - How To Succeed In a Male-Dominated Environment - Effie Mansdorf20 Jan 202100:24:53

Text us your questions and thoughts!

In this episode, I am talking to Effie Mansdorf, Global Head of Customer Success at Illusive Networks. 

As a CS leader, Effie operates in a typically male-dominated cyber security industry, and she leads an all-male CS team.

In this episode, you'll hear about: 

  • Building up a Customer Success team in startups
  • Tips for succeeding in a male-dominated industry


Follow Effie!

___________________________________________________

About Women in Customer Success Podcast:

Women in Customer Success Podcast is the first women-only podcast for Customer Success professionals, where remarkable ladies of Customer Success connect, inspire and champion each other. In each episode, podcast creator and host Marija Skobe-Pilley is bringing a conversation with a role model from across the industries to share her inspirational story and practical tools to help you succeed and make an impact.


Follow the WiCS Podcast:

Join the Women in Customer Success Network!

Suggest a guest!

__________________________________________________
About Women in Customer Success Podcast:

Women in Customer Success Podcast is the first women-only podcast for Customer Success professionals, where remarkable ladies of Customer Success connect, inspire and champion each other. 


Follow:

Women in Customer Success 

Host Marija Skobe-Pilley

Check out our Courses:

  • The Revenue CSM  - https://womenincs.co/the-revenue-csm



26 - How To Lead in Harmony With Your Purpose - Sydney Strader13 Jan 202100:33:36

Text us your questions and thoughts!

In this episode, I am talking to Sydney Strader, Head of Customer Success at Catalyst. Sydney is sharing her unique story, what makes her tick and how she found herself in the customer success industry.

In this episode, you'll hear about:

  • Sydney's career journey
  • Career Lessons 
  • Tip on authentic leading 
  • How to create your executive presence
  • Syd's Recipe - what it means to work and live in harmony with your meaning and purpose, while trusting yourself


Follow Sydney!

___________________________________________________

About Women in Customer Success Podcast:

Women in Customer Success Podcast is the first women-only podcast for Customer Success professionals, where remarkable ladies of Customer Success connect, inspire and champion each other. In each episode, podcast creator and host Marija Skobe-Pilley is bringing a conversation with a role model from across the industries to share her inspirational story and practical tools to help you succeed and make an impact.


Follow the WiCS Podcast:

Join the Women in Customer Success Network!

Suggest a guest!

__________________________________________________
About Women in Customer Success Podcast:

Women in Customer Success Podcast is the first women-only podcast for Customer Success professionals, where remarkable ladies of Customer Success connect, inspire and champion each other. 


Follow:

Women in Customer Success 

Host Marija Skobe-Pilley

Check out our Courses:

  • The Revenue CSM  - https://womenincs.co/the-revenue-csm



25: How To Develop Client Relationship Measurement - Sarah Doughty06 Jan 202100:34:01

Text us your questions and thoughts!

In this episode, I'm talking to Sarah Doughty, Customer Success Champion and Founder of Crescendo Labs. Sarah spent the last two decades leading Customer Success and Professional Services teams and currently she is helping companies with designing processes to capitalise on customer success and deliver great customer experience filled with value.

In this mini-masterclass,  you'll hear about:

  • Change management
  • Developing client relationship measurement
  • Skills for CSMs
  • Working well with Sales

Follow Sarah!

___________________________________________________

About Women in Customer Success Podcast:

Women in Customer Success Podcast is the first women-only podcast for Customer Success professionals, where remarkable ladies of Customer Success connect, inspire and champion each other. In each episode, podcast creator and host Marija Skobe-Pilley is bringing a conversation with a role model from across the industries to share her inspirational story and practical tools to help you succeed and make an impact.


Follow the WiCS Podcast:

Join the Women in Customer Success Network!

Suggest a guest!

__________________________________________________
About Women in Customer Success Podcast:

Women in Customer Success Podcast is the first women-only podcast for Customer Success professionals, where remarkable ladies of Customer Success connect, inspire and champion each other. 


Follow:

Women in Customer Success 

Host Marija Skobe-Pilley

Check out our Courses:

  • The Revenue CSM  - https://womenincs.co/the-revenue-csm



24 - How to Narrow the Gender Pay Gap During Hiring Process - Kristi Faltorusso23 Dec 202000:29:56

Text us your questions and thoughts!

Today I'm talking to one and only - Kristi Faltorusso. She has been an absolute star in 2020. Kristi is a Vice President of Customer Success at IntelliShift, Customer Success Coach, and she won some prestigious awards in 2020, such as Top 25 Customer Success Influencer and Gainsight GameChanger Product VIP Award.

Kristi has been involved in hundreds of different podcast episodes this year, round tables, webinars, conferences... and the list goes on. She is a very valuable and active member of the global CS community, always making the time to connect with peers, and mentors, and talk about the industry.

Yes...you may be wondering how she does it all? I'm with you on that one! She is sharing some tips on prioritising your time and making sure you spend time on what is important to you.

In this episode, you'll learn about:

  • Hiring in Customer Success 
  • How to advocate for women during the hiring process
  • Compensations and the gender pay gap
  • How to find out your market value
  • Stats on men vs women hiring for leadership roles
  • Tips for succeeding in your Customer Success career


Follow Kristi!
___________________________________________________

About Women in Customer Success Podcast:

Women in Customer Success Podcast is the first women-only podcast for Customer Success professionals, where remarkable ladies of Customer Success connect, inspire and champion each other. In each episode, podcast creator and host Marija Skobe-Pilley is bringing a conversation with a role model from across the industries to share her inspirational story and practical tools to help you succeed and make an impact.


Follow the WiCS Podcast:

Join the Women in Customer Success Network!

Suggest a guest!

__________________________________________________
About Women in Customer Success Podcast:

Women in Customer Success Podcast is the first women-only podcast for Customer Success professionals, where remarkable ladies of Customer Success connect, inspire and champion each other. 


Follow:

Women in Customer Success 

Host Marija Skobe-Pilley

Check out our Courses:

  • The Revenue CSM  - https://womenincs.co/the-revenue-csm



23 - 2020 for Working Parents: A Journey from Pregnancy to WFH with kids - Angela Guedes21 Dec 202000:36:32

Text us your questions and thoughts!

Today's episode shows just what 2020 looked like for some families. I am talking to Angela Guedes - Head of Customer Engagement at Typeform and Advocate for Working Parents. 

This conversation is a reflection of the journey Angela went through - she was pregnant, gave birth to her second child, went on maternity leave, and came back to work - just to actually work from home while taking care of the baby. All in the span of a few months. While in lockdown. A memorable year for sure. 

In this episode, you'll hear about: 

  • How to prepare to leave work and start maternity leave
  • Why go through full onboarding upon return to work
  • Feelings of guilt when trying to do it all at the same time and not actually being 100% present for either family or work
  • What actually happens in the background for working parents 
  • We're advocating for fully flexible working hours for parents


Follow Angela!
___________________________________________________

About Women in Customer Success Podcast:

Women in Customer Success Podcast is the first women-only podcast for Customer Success professionals, where remarkable ladies of Customer Success connect, inspire and champion each other. In each episode, podcast creator and host Marija Skobe-Pilley is bringing a conversation with a role model from across the industries to share her inspirational story and practical tools to help you succeed and make an impact.


Follow the WiCS Podcast:

Join the Women in Customer Success Network!

Suggest a guest!

__________________________________________________
About Women in Customer Success Podcast:

Women in Customer Success Podcast is the first women-only podcast for Customer Success professionals, where remarkable ladies of Customer Success connect, inspire and champion each other. 


Follow:

Women in Customer Success 

Host Marija Skobe-Pilley

Check out our Courses:

  • The Revenue CSM  - https://womenincs.co/the-revenue-csm



Berlin Live: An inspiring Evening with Cara Benecke, Sally Stoewe and Pia Schümann-Hoppe05 May 202501:09:12

Text us your questions and thoughts!

Can you believe it’s been five years since we launched the Women in Customer Success Podcast?

What started as a conversation in your earbuds has grown into a global movement. Now, after hundreds of episodes, bringing these discussions into the physical world feels like coming full circle.

We hosted our second Women in Customer Success live podcast recording in Berlin, where Marija Skobe-Pilley welcomed Cara Benecke, Sally Stoewe and Pia Schümann-Hoppe. We discussed:

✨ Redefining what "having it all" means in today's professional landscape

✨ Setting 'non-negotiables' for work-life integration

✨ Building success on your own terms

✨ Setting boundaries that stick

✨ Leading authentically across diverse European cultures

This was a perfect night where our incredible audience engaged in deep conversations, asked thoughtful questions, and shared experiences with each other.

And now, you get to hear it all. Whether you're an aspiring leader or looking to advance your career, this session offers invaluable advice and inspiration. Tune in and enjoy!



***Special thanks to our sponsors Gainsight and Braze for making this happen!


👉 Follow Cara on LinkedIn: https://www.linkedin.com/in/cara-benecke/

👉 Follow Sally on LinkedIn: https://www.linkedin.com/in/sallystoewe/

👉 Follow Pia on LinkedIn: https://www.linkedin.com/in/pia-sch%C3%BCmann-hoppe-a3aa5437/

👉 Follow Marija on LinkedIn: https://www.linkedin.com/in/mspilley/

👉 Follow Women in Customer Success: https://www.linkedin.com/company/womenincs/




__________________________________________________
About Women in Customer Success Podcast:

Women in Customer Success Podcast is the first women-only podcast for Customer Success professionals, where remarkable ladies of Customer Success connect, inspire and champion each other. 


Follow:

Women in Customer Success 

Host Marija Skobe-Pilley

Check out our Courses:

  • The Revenue CSM  - https://womenincs.co/the-revenue-csm



22 - How To Grow Professionally Through Initiatives - Bhavika Kochhar16 Dec 202000:26:39

Text us your questions and thoughts!

Today I am talking to Bhavika Kochar - Customer Success innovator at InCustomerSuccess, a community builder for Practical CSM, Chapter lead for Customer Success Network, ambassador for WomenTech Network, and a Customer Success Professional. I'm sure there are more things Bhavika is involved with and she is talking about various initiatives in this conversation. 

In this episode, we talk about: 

  • Customer Success
  • Embracing opportunities for learning
  • How exposure to various initiatives is valuable for personal development


Follow Bhavika!
___________________________________________________

About Women in Customer Success Podcast:

Women in Customer Success Podcast is the first women-only podcast for Customer Success professionals, where remarkable ladies of Customer Success connect, inspire and champion each other. In each episode, podcast creator and host Marija Skobe-Pilley is bringing a conversation with a role model from across the industries to share her inspirational story and practical tools to help you succeed and make an impact.


Follow the WiCS Podcast:

Join the Women in Customer Success Network!

Suggest a guest!

__________________________________________________
About Women in Customer Success Podcast:

Women in Customer Success Podcast is the first women-only podcast for Customer Success professionals, where remarkable ladies of Customer Success connect, inspire and champion each other. 


Follow:

Women in Customer Success 

Host Marija Skobe-Pilley

Check out our Courses:

  • The Revenue CSM  - https://womenincs.co/the-revenue-csm



21 - The Power of Teaching and Mentoring - Lisiane Ndong11 Dec 202000:26:21

Text us your questions and thoughts!

In this episode, I am talking to Lisiane Ndong, Customer Success Manager at Searchmetrics and a Digital Marketing Lecturer at Pearson College London. Lisiane is passionate about sharing her marketing expertise with her clients, and her teaching and customer success have lots in common. 

Lisiane is also dedicated to creating social media content that can teach life skills and marketing but also inspires women. 

In this episode, you'll hear about: 

  • Our role models (Beyoncé, Michelle Obama, Sheryl Sandberg)
  • Personal development journeys
  • The books that helped us along the way -
  • The power of teaching and mentoring
  • Personal development focus for the New Year 


The books we talked about:

  • Lean In by Sheryl Sandberg
  • Finding Your Element by Ken RobinsonFollow 


Follow Lisiane!

___________________________________________________

About Women in Customer Success Podcast:

Women in Customer Success Podcast is the first women-only podcast for Customer Success professionals, where remarkable ladies of Customer Success connect, inspire and champion each other. In each episode, podcast creator and host Marija Skobe-Pilley is bringing a conversation with a role model from across the industries to share her inspirational story and practical tools to help you succeed and make an impact.


Follow the WiCS Podcast:

Join the Women in Customer Success Network!

Suggest a guest!


__________________________________________________
About Women in Customer Success Podcast:

Women in Customer Success Podcast is the first women-only podcast for Customer Success professionals, where remarkable ladies of Customer Success connect, inspire and champion each other. 


Follow:

Women in Customer Success 

Host Marija Skobe-Pilley

Check out our Courses:

  • The Revenue CSM  - https://womenincs.co/the-revenue-csm



20 - How To Be More Visible While Working Remotely - Jo Massie09 Dec 202000:22:48

Text us your questions and thoughts!

In this episode, I'm talking to Jo Massie, VP of Customer Success at Slido. She's leading support, success and cx teams for this widely known, ultimate Q&A and polling platform.

As a long-term remote employee, Jo is sharing her experience on managing the team, yourself and your career - remotely.

One of the best tips I got from Jo is - declaring calendar bankruptcy. Maybe this is exactly what you will need for 2021!

Follow Jo!
___________________________________________________

About Women in Customer Success Podcast:

Women in Customer Success Podcast is the first women-only podcast for Customer Success professionals, where remarkable ladies of Customer Success connect, inspire and champion each other. In each episode, podcast creator and host Marija Skobe-Pilley is bringing a conversation with a role model from across the industries to share her inspirational story and practical tools to help you succeed and make an impact.

Follow the WiCS Podcast:

Join the Women in Customer Success Network!

Suggest a guest!


__________________________________________________
About Women in Customer Success Podcast:

Women in Customer Success Podcast is the first women-only podcast for Customer Success professionals, where remarkable ladies of Customer Success connect, inspire and champion each other. 


Follow:

Women in Customer Success 

Host Marija Skobe-Pilley

Check out our Courses:

  • The Revenue CSM  - https://womenincs.co/the-revenue-csm



19 - How to Be a Customer Success Manager Your Clients will Adore - Katie Sloop03 Dec 202000:23:43

Text us your questions and thoughts!

In this episode, I am talking to Katie Sloop, a Senior Customer Success Manager at Intelex. 
Katie has a career journey of continuous successes and promotions within Intelex. Her professionalism is unmatched and on various occasions, two different clients have asked when Katie will be made CEO of Intelex. 

She is regularly rocking clients' feedback and her CSAT responses are of the highest record. She is a great colleague and a leader - and she definitely knows how to make clients happy. 

In this episode, you'll learn about the practical tips for becoming an amazing Customer Success Manager: 

  • Practising active listening
  • The art of taking notes 
  • Preparing for successful client engagements

Follow Katie!
___________________________________________________

About Women in Customer Success Podcast:

Women in Customer Success Podcast is the first women-only podcast for Customer Success professionals, where remarkable ladies of Customer Success connect, inspire and champion each other. In each episode, podcast creator and host Marija Skobe-Pilley is bringing a conversation with a role model from across the industries to share her inspirational story and practical tools to help you succeed and make an impact.

Follow the WiCS Podcast:

Join the Women in Customer Success Network!

Suggest a guest!


__________________________________________________
About Women in Customer Success Podcast:

Women in Customer Success Podcast is the first women-only podcast for Customer Success professionals, where remarkable ladies of Customer Success connect, inspire and champion each other. 


Follow:

Women in Customer Success 

Host Marija Skobe-Pilley

Check out our Courses:

  • The Revenue CSM  - https://womenincs.co/the-revenue-csm



18 - How To Build Your Online Brand on LinkedIn - Diana De Jesus20 Nov 202000:38:54

Text us your questions and thoughts!

I am talking to Diana de Jesus, Customer Success Leader and one of the 100 CS Strategists in 2020. Diana is also a creator of Keep the Customer - a blog dedicated to retaining customers. 

A leader, an influencer and - at least for me - the CS Queen of LinkedIn. Diana has built her online presence and thought leadership during the last year, and today she is sharing her tips and strategies for creating content and building an online audience.

In this episode, you'll hear about:

  • Where to start in building your personal brand? 
  • What type of content to post? 
  • How Often should you post? 
  • How to engage with the audience? 
  • How to do it all alongside your day job and personal life? 


Diana is encouraging us to give it a go! She says: 'Whatever you have to share is super important. Everybody has their own story. Everybody has different things that they're passionate about, a different perspective on things, and there's space for everyone to say something.'

Follow Diana!

___________________________________________________

About Women in Customer Success Podcast:

Women in Customer Success Podcast is the first women-only podcast for Customer Success professionals, where remarkable ladies of Customer Success connect, inspire and champion each other. In each episode, podcast creator and host Marija Skobe-Pilley is bringing a conversation with a role model from across the industries to share her inspirational story and practical tools to help you succeed and make an impact.

Follow the WiCS Podcast:

Join the Women in Customer Success Network!

Suggest a guest!


__________________________________________________
About Women in Customer Success Podcast:

Women in Customer Success Podcast is the first women-only podcast for Customer Success professionals, where remarkable ladies of Customer Success connect, inspire and champion each other. 


Follow:

Women in Customer Success 

Host Marija Skobe-Pilley

Check out our Courses:

  • The Revenue CSM  - https://womenincs.co/the-revenue-csm



17 - How To Lead with Authenticity and Kindness - Kay Mukherjee11 Nov 202000:24:23

Text us your questions and thoughts!

In this episode, I’m talking to Kay Mukherjee, Area VP of Customer Success and Renewals at Splunk.

Kay is sharing her beautiful stories of leadership and leading with authenticity, trust and kindness. She openly talks about her experience with imposter syndrome and how best to tackle it. I love our conversation and so many 'wow' moments and learnings from Kay’s stories.

My favourite part is Kay sharing her biggest leadership dilemma and her motto of “choose being kind over being right”.

Follow Kay!
___________________________________________________

About Women in Customer Success Podcast:

Women in Customer Success Podcast is the first women-only podcast for Customer Success professionals, where remarkable ladies of Customer Success connect, inspire and champion each other. In each episode, podcast creator and host Marija Skobe-Pilley is bringing a conversation with a role model from across the industries to share her inspirational story and practical tools to help you succeed and make an impact.

Follow the WiCS Podcast:

Join the Women in Customer Success Network!

Suggest a guest!


__________________________________________________
About Women in Customer Success Podcast:

Women in Customer Success Podcast is the first women-only podcast for Customer Success professionals, where remarkable ladies of Customer Success connect, inspire and champion each other. 


Follow:

Women in Customer Success 

Host Marija Skobe-Pilley

Check out our Courses:

  • The Revenue CSM  - https://womenincs.co/the-revenue-csm



16 - From Google to Customer Success Heros - Claire O'Regan05 Nov 202000:25:24

Text us your questions and thoughts!

In this episode, I am talking to Claire O'Regan, Director of Customer Success at Juro and a nominee for a Women of Legal Tech award!

Claire started her career at Google as a graduate and then moved to the world of startups - building and scaling customer success teams. She started her current role at Juro in the midst of the pandemic. 

In this episode, you'll learn about:

  • How do you get to know your team completely remotely? 
  • How do you make sure you cater for your hires over Zoom meetings? 
  • How to create a successful remote employee onboarding experience?
  • Claire's life at Google
  • Developing Customer Success Heroes

Follow Claire!
___________________________________________________

About Women in Customer Success Podcast:

Women in Customer Success Podcast is the first women-only podcast for Customer Success professionals, where remarkable ladies of Customer Success connect, inspire and champion each other. In each episode, podcast creator and host Marija Skobe-Pilley is bringing a conversation with a role model from across the industries to share her inspirational story and practical tools to help you succeed and make an impact.

Follow the WiCS Podcast:

Join the Women in Customer Success Network!

Suggest a guest!


__________________________________________________
About Women in Customer Success Podcast:

Women in Customer Success Podcast is the first women-only podcast for Customer Success professionals, where remarkable ladies of Customer Success connect, inspire and champion each other. 


Follow:

Women in Customer Success 

Host Marija Skobe-Pilley

Check out our Courses:

  • The Revenue CSM  - https://womenincs.co/the-revenue-csm



15 - How to Succeed and Thrive as an Expat - Elodie O'Rouke28 Oct 202000:23:48

Text us your questions and thoughts!

In this episode, I am talking to Elodie O'Rouke, Head of B2B Customer Success at The Financial Times. 

Elodie has such a unique story and in this episode, she shares her journey from having a good career in a home country to leaving her life behind, moving to a new country and building everything from the very beginning. 

In this episode, you'll learn about:

  • What does the career journey of an ex-pat look like? 
  • What are the successes and challenges? 
  • How do you start building your career when you are overqualified, need to brush up on the language and start fresh in a new industry?


Elodie has some amazing tips and insights from her own journey.

My favourite learning is: 'Most of the time your best enemy is yourself, your lack of confidence and not believing enough in yourself.'

Follow Elodie!

___________________________________________________

About Women in Customer Success Podcast:

Women in Customer Success Podcast is the first women-only podcast for Customer Success professionals, where remarkable ladies of Customer Success connect, inspire and champion each other. In each episode, podcast creator and host Marija Skobe-Pilley is bringing a conversation with a role model from across the industries to share her inspirational story and practical tools to help you succeed and make an impact.

Follow the WiCS Podcast:

Join the Women in Customer Success Network!

Suggest a guest!


__________________________________________________
About Women in Customer Success Podcast:

Women in Customer Success Podcast is the first women-only podcast for Customer Success professionals, where remarkable ladies of Customer Success connect, inspire and champion each other. 


Follow:

Women in Customer Success 

Host Marija Skobe-Pilley

Check out our Courses:

  • The Revenue CSM  - https://womenincs.co/the-revenue-csm



14 - A Journey From Science to Customer Success - Daphne Lopes15 Oct 202000:35:34

Text us your questions and thoughts!

In today's episode, I am talking to Daphne Lopes, the Manager of Customer Success at Hubspot. 

Daphne is such a driven lady on a mission, combining her scientific inquisitive mind with the impact of technology upon everyday life. She loves blogging, surfing, hiking, trail running and also - public speaking. 

In this episode, you will hear about

  • Daphne's story - from science to customer success
  • Career lessons

Daphne's advice for aspiring leaders:

  • Get serious about your career - don't let it happen to you
  • Don't quit when it gets hard
  • Surround yourself with people that want to see you succeed

Follow Daphne!

___________________________________________________

About Women in Customer Success Podcast:

Women in Customer Success Podcast is the first women-only podcast for Customer Success professionals, where remarkable ladies of Customer Success connect, inspire and champion each other. In each episode, podcast creator and host Marija Skobe-Pilley is bringing a conversation with a role model from across the industries to share her inspirational story and practical tools to help you succeed and make an impact.

Follow the WiCS Podcast:

Join the Women in Customer Success Network!

Suggest a guest!


__________________________________________________
About Women in Customer Success Podcast:

Women in Customer Success Podcast is the first women-only podcast for Customer Success professionals, where remarkable ladies of Customer Success connect, inspire and champion each other. 


Follow:

Women in Customer Success 

Host Marija Skobe-Pilley

Check out our Courses:

  • The Revenue CSM  - https://womenincs.co/the-revenue-csm



13 - How to Practice Empathy - Samma Hafeez07 Oct 202000:28:36

Text us your questions and thoughts!

In this conversation with Samma Hafeez, Senior Director at Insight Partners, we're tackling the topic of empathy in customer success.

Samma is sharing her views on empathy, what it is and what are some practical tools to help you practice empathy with clients. And....Samma is also sharing her career story and tips on navigating bro culture and making yourself invaluable to your team.

One of my favourite learning from the conversation: "Being empathetic is showing up, actively listening, taking notes, asking open-ended questions, giving clients the space to vent in the air, how they feel, and taking it upon yourself to validate and reflect back what they're telling you."

Samma's book recommendation:
Turn the Ship Around by L.David Marquet

Follow Samma!
_______________________________

About Women in Customer Success Podcast:

Women in Customer Success Podcast is the first women-only podcast for Customer Success professionals, where remarkable ladies of Customer Success connect, inspire and champion each other. In each episode, podcast creator and host Marija Skobe-Pilley is bringing a conversation with a role model from across the industries to share her inspirational story and practical tools to help you succeed and make an impact.

Follow the WiCS Podcast:

Join the Women in Customer Success Network!

Suggest a guest!


__________________________________________________
About Women in Customer Success Podcast:

Women in Customer Success Podcast is the first women-only podcast for Customer Success professionals, where remarkable ladies of Customer Success connect, inspire and champion each other. 


Follow:

Women in Customer Success 

Host Marija Skobe-Pilley

Check out our Courses:

  • The Revenue CSM  - https://womenincs.co/the-revenue-csm



[WiCS PowerUp Masterclass S2:E1] Revenue-Driven CS: Proving ROI & Driving Executive Alignment01 Apr 202500:51:47

Text us your questions and thoughts!

Struggling to prove the financial impact of your CS initiatives or translate retention metrics into revenue? Watch this exclusive masterclass to learn how to build compelling, finance-driven business cases, align CS initiatives with revenue targets, and confidently lead conversations that secure executive buy-in.

Don’t miss this chance to transform Customer Success into a powerful revenue driver!

Featuring:

Marilee Bear, CRO at Gainsight

Marija Skobe-Pilley, Founder of Women In CS

 

👉 Follow Marilee on LinkedIn: https://www.linkedin.com/in/marileeb/

👉 Learn more about Gainsight: https://www.gainsight.com/

__________________________________________________
About Women in Customer Success Podcast:

Women in Customer Success Podcast is the first women-only podcast for Customer Success professionals, where remarkable ladies of Customer Success connect, inspire and champion each other. 


Follow:

Women in Customer Success 

Host Marija Skobe-Pilley

Check out our Courses:

  • The Revenue CSM  - https://womenincs.co/the-revenue-csm



12 - How to Create a Purposeful Personal Brand - Cybele Safadi30 Sep 202000:30:28

Text us your questions and thoughts!

In today’s episode, I am talking to Cybele Safadi, Customer Experience Team Lead at Betterment. She is also a coach - helping people connect with themselves, so they may learn how to show up authentically and deliver quality work proudly.

Cybele describes herself as a highly sensitive person and we explored what it means and how it manifests in the workplace.

In this episode, Cybele is teaching us how to develop your authentic online voice and present your personal brand.

One of my favourite learnings from this conversation is: 'Personal Branding can be really purposeful. You can create a voice that is totally you. And the best part of that is, you don't need to sell yourself. You just need to talk about your experiences. You're the expert on yourself. And people who are like-minded, will find you. You don't have to chase anyone. And they will reach out to you and they'll say hey, I want you to work on my team.'

Follow Cybele!

___________________________________________________

About Women in Customer Success Podcast:

Women in Customer Success Podcast is the first women-only podcast for Customer Success professionals, where remarkable ladies of Customer Success connect, inspire and champion each other. In each episode, podcast creator and host Marija Skobe-Pilley is bringing a conversation with a role model from across the industries to share her inspirational story and practical tools to help you succeed and make an impact.

Follow the WiCS Podcast:

Join the Women in Customer Success Network!

Suggest a guest!




__________________________________________________
About Women in Customer Success Podcast:

Women in Customer Success Podcast is the first women-only podcast for Customer Success professionals, where remarkable ladies of Customer Success connect, inspire and champion each other. 


Follow:

Women in Customer Success 

Host Marija Skobe-Pilley

Check out our Courses:

  • The Revenue CSM  - https://womenincs.co/the-revenue-csm



11 - The Future of Customer Success - Jill Favro Sawatzky23 Sep 202000:23:56

Text us your questions and thoughts!

This is a conversation with Jill Favro Sawatzky - Vice President of Customer Success & Advocacy at Commvault. Jill is an executive with broad experience in driving adoption through customer advocacy, having worked in some of the most world-renowned tech companies, such as IBM, Citrix and currently Commvault.

Interestingly, Jill is sharing her predictions for the future of Customer Success and the required skillset for successful CSMs.

So, this episode is for you if you are interested to hear about:

  • AI and the Future of Customer Success Industry
  • How to develop skills for the future
  • Combating impostor syndrome
  • Best time to get an executive coach


Jill is also recommending useful resources to help you develop your career:

  • The Customer Success Economy by Nick Mehta & Allison Pickens
  • The Confidence Code by Katty Kay


Follow  Jil!

___________________________________________________

About Women in Customer Success Podcast:

Women in Customer Success Podcast is the first women-only podcast for Customer Success professionals, where remarkable ladies of Customer Success connect, inspire and champion each other. In each episode, podcast creator and host Marija Skobe-Pilley is bringing a conversation with a role model from across the industries to share her inspirational story and practical tools to help you succeed and make an impact.

Follow the WiCS Podcast:

Join the Women in Customer Success Network!

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About Women in Customer Success Podcast:

Women in Customer Success Podcast is the first women-only podcast for Customer Success professionals, where remarkable ladies of Customer Success connect, inspire and champion each other. 


Follow:

Women in Customer Success 

Host Marija Skobe-Pilley

Check out our Courses:

  • The Revenue CSM  - https://womenincs.co/the-revenue-csm



10 - How to Lead Multi-Cultural Teams - Minna Vaisanen16 Sep 202000:29:55

Text us your questions and thoughts!

In today’s episode, I am talking to Minna Vaisanen, a customer success leader with experience in leading international teams and living and working in seven different countries. 

Minna is a passionate customer success leader with the most recent role as VP of Customer Success at Pace Revenue Management. With such a broad experience as an ex-pat, Minna is sharing some invaluable insights into building cross-cultural teams and leading in an international workplace. Of course, we also touched upon Scandinavians as Minna was sharing tips on earning trust, as well as getting familiar to know Middle Eastern concept of time. 

What else can you find in this episode? 

  • How to lead multicultural teams 
  • How to adopt leadership style in different cultures 
  • How to build successful CS teams 
  • How to create a learning culture in your team 



Follow Minna!

___________________________________________________

About Women in Customer Success Podcast:

Women in Customer Success Podcast is the first women-only podcast for Customer Success professionals, where remarkable ladies of Customer Success connect, inspire and champion each other. In each episode, podcast creator and host Marija Skobe-Pilley is bringing a conversation with a role model from across the industries to share her inspirational story and practical tools to help you succeed and make an impact.

Follow the WiCS Podcast:

Join the Women in Customer Success Network!

Suggest a guest!


__________________________________________________
About Women in Customer Success Podcast:

Women in Customer Success Podcast is the first women-only podcast for Customer Success professionals, where remarkable ladies of Customer Success connect, inspire and champion each other. 


Follow:

Women in Customer Success 

Host Marija Skobe-Pilley

Check out our Courses:

  • The Revenue CSM  - https://womenincs.co/the-revenue-csm



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