The Healthcare Leadership Mindset – Details, episodes & analysis

The ability to influence is an essential leadership skill. Learn how to build up your influence and leadership on this episode with Tony James. Tony currently serves as a Senior Vice President of Clinical Mergers and Acquisitions, Strategic Partnerships and Network Development at Mass General Brigham - located in Boston, Massachusetts. 

LinkedIn: https://www.linkedin.com/in/tony-james-773272/

Welcome to Season 2 of The Healthcare Leadership Mindset! In this episode, Yolanda is joined by Dr. O'Neil Britton to discuss how he is leading efforts to enhance efficency, effectiveness, and service to patients across Mass General Brigham, an integrated health care system in Boston, Massachusetts. Mass General Brigham was founded by Brigham and Women’s Hospital and Massachusetts General Hospital—two of the nation’s leading academic medical centers. The system also includes community and specialty hospitals, a managed care organization, a physician network, community health centers, home care and other health related services.

LinkedIn: https://www.linkedin.com/in/o-neil-britton/

Erin Ellwanger, MPH is a Senior Project Manager in North America Commercial Strategy and Operations at Vertex Pharmaceuticals. In her role at Vertex, she is responsible for project managing core business activities such as product launches and annual business planning, leading the planning and execution of sales and field training meetings and driving key department initiatives.

In today’s episode, we’ll be diving into Erin’s pathway leading up to Vertex, what opportunities she took advantage of during her academic career that led to her role now, insights into her day-to-day as a Sr. Project Manager at a global biotechnology company, and lessons she has learned that others can apply if they are interested in pursuing a similar career pathway.

 Erin first became interested in the biotech industry as a life science consultant at Boston Healthcare Associates. Erin received her Bachelor of Science degree from Providence College and holds a Master of Public Health from Boston University.

Post a screenshot of you listening on Instagram and tag us (@thehealthcareleadershipmindset & @yolanda_gonzalez11) so we can thank you personally! 

Connect with Erin via LinkedIn: https://www.linkedin.com/in/erin-ellwanger-mph-b7581359/

This episode provides tips for standing out during different stages of the interview process (pre-interview, during the interview, and post-interview). Everything from preparation, resources, and follow-up - these suggestions will help anyone who will be going on a job interview soon! 

Send feedback on topics you’d like to hear addressed on this show to thehealthcareleadershipmindset@gmail.com and connect with Yolanda on any of the social media platforms linked below! 

LinkedIn:

https://www.linkedin.com/in/yolanda-gonzalez-634aa09a/

Instagram:

https://www.instagram.com/thehealthcareleadershipmindset/

Raven Harris, MHA is the CEO and Founder of Activate the Dream. She has experience coaching a variety of professionals as an experienced healthcare executive and operations administrator. Her corporate background and her life experiences cultivated a strong coaching expertise in high-pressure intense environments, change management, self-discovery, personal leadership, and service excellence. Prior to this role, she served as Chief Operating Officer for Select Specialty Hospital, an organization that treats the most critical and complex medical and surgical conditions.

Even if you aren’t in healthcare, this episode will leave you feeling inspired and motivated to take action in leading with intentionality. In this episode we discuss lessons learned from leading under pressure, identifying and bridging the gap for new and emerging leaders, goal setting tips, pivoting in your career pathway, and much more. 

Raven holds a Master’s Degree in Healthcare Administration from the University of North Carolina at Chapel Hill and her Bachelor’s Degree in Biological Sciences from Cornell University. 

Connect with Raven via Linked: https://www.linkedin.com/in/ravenmharris/

Learn more about Activate the Dream: https://www.activatethedream.com

More details found on the Healthcare Leadership Mindset Instagram: https://www.instagram.com/thehealthcareleadershipmindset/

Chris Louis, PhD, MHA is Clinical Associate Professor of Health Law, Policy, and Management at the Boston University School of Public Health. He is also the Director of the Health Care Management Program and the Director of BUSPH Dual Degree Programs (JD/MPH, MD/MPH, MS/MPH, MSW/MPH, MBA/MPH). 

In this episode, we discuss his experience in strategy, operations, and project management, the skills every healthcare administrator needs, common challenges healthcare organizations face and advice in overcoming those challenges, qualities of a successful healthcare leader and so much more.   

Dr. Louis has nearly a decade of health care industry experience in strategy, operations, and project management. Dr. Louis’ past experience includes serving as a consultant and hospital administrator in CT, FL and NJ. Dr. Louis earned his PhD from Penn State University in Health Policy & Administration. He also holds a Master of Health Administration (MHA) from the University of Florida and a Bachelor of Science degree in Business Administration from Sacred Heart University.

Connect with Dr. Louis via Linked: https://www.linkedin.com/in/chris-louis-ph-d-04560a21/

Learn more about Dr. Louis here: https://www.bu.edu/sph/profile/christopher-louis/

Kenneth Rates is the Administrative Manager of Urology, Bariatric Surgery and Pre-Operative services at the University of Michigan Health and the Host of So You Want to Be a Healthcare Executive podcast. His mission is to share the stories of highly successful executives in the hopes of encouraging others to achieve more in their career. Kenneth serves as the current President-Elect for the Michigan Medical Group Management Association. He is the recipient of the American College of Healthcare Executives Early Careerist's Regent Award in 2019. 

In this episode, Yolanda and Kenneth discuss his career pathway, how to develop self-confidence, what inspired him to start a podcast where he is now interviewing top healthcare executives across the country, and other lessons he's learned along the way. 

Connect with Kenneth on Instagram at:

https://www.instagram.com/healthcare_executive/

Connect with Kenneth on LinkedIn at:

https://www.linkedin.com/in/kennethrates/

For anyone interested in administrative fellowships or curious about what the experience was like, be sure to tune into this episode! Kerry Maloney, Sr. Administrative Manager at Mass General sits down with Yolanda Gonzalez to discuss different factors applicants should consider when applying to fellowships, application tips and advice, and personal insights on the overall fellowship experience at Mass General. 

Originally from the Hudson Valley in New York, Kerry’s career in healthcare began at the largest independent multi-specialty group in New York State, CareMount Medical, where her interest in operations and redesign of administrative processes led to the development and management of four internal systems across patient care services, marketing, and patient experience. It was here, while working with clinical staff and administration, that she quickly became fascinated with the day to-day operations of running a medical practice. Her experience with the group consequently drove her decision to move to Boston and obtain a Master of Public Health in Healthcare Management from Boston University's School of Public Health. 

While pursuing her degree, she worked for BU’s School of Medicine’s Faculty Development, supporting the professional development of faculty in the Department of Medicine, and completed an internship with Blue Cross Blue Shield of Massachusetts in their Corporate Strategy division. Upon graduation, she was selected as Massachusetts General Hospital’s Administrative Fellow for 2018. Throughout the two year fellowship program, she rotated and subsequently took on responsibilities in a variety of areas and gained strong experience in project management and implementation, data analysis, and personnel management to support various initiatives throughout the hospital. Some of her notable roles include providing project management support for the hospital’s Delirium Steering Committee, organizing faculty task forces in the Department of Dermatology to address physician burnout and clinic operation challenges, and collaborating with the Cancer Center, Molecular Pathology, and Cancer Clinical Trials to design the operational infrastructure necessary to support the expansion of molecular testing at MGH network sites. She also played an integral role in MGH’s transition to the MGB Centralized Credentialing Office through the interviewing, hiring, training, and managing of MGH temporary credentialing staff. During the height of the pandemic last year, she managed the COVID-19 inpatient surge staffing teams and was responsible for the tracking and analytics of MD and APP workforce reassignments. She formally joined the Hospital Medicine Unit at MGH as the Senior Administrative Manager in Fall 2020, where she is responsible for the administrative and clinical operations for over 200 hospital-based medicine patients daily.

Ann Messer, M.D., is the founder, executive director, and board chair of One Good Turn, an Austin-based global health nonprofit.  In 2016, Dr. Messer founded One Good Turn to give health workers from all over the world the resources and knowledge to help build self-sustaining and healthy communities. As founder and executive director, she focuses on building strong strategic partnerships with medical staff to build actionable lecture sessions that aid in the development of medical training for these low-resource communities. Dr. Ann Messer is a board-certified family physician with more than 30 years of experience in family medicine and urgent care.

With the emergence of the 2020 COVID-19 pandemic, One Good Turn developed The Coronavirus Handbook, which provides accurate in-depth practical information on how to handle and stay safe during the COVID-19 pandemic. 

Dr. Messer holds a Doctor of Medicine degree (M.D.) from Rush University Medical College in Chicago, IL and did her residency work at Harvard University and Central Texas Medical Foundation where she focused on a triad of internal medicine, psychiatry and family practice. In addition to One Good Turn, Dr. Messer is a Fulbright Specialist with the United States Department of State, where she developed a clinical curriculum in Cambodia. Most recently, she was awarded the Inspire Humanitarian Award by the United Nations Association Austin Chapter.

In this episode, Yolanda and Dr. Messer discuss building a global nonprofit from scratch, strategies healthcare leaders can use to form great relationships, and lessons learned from Dr. Messer's global health experience that can be used within healthcare administration. Find out more about Dr. Messer and her organization, One Good Turn, in the links below. 

• Website: https://www.onegoodturn.org/
• LinkedIn: https://www.linkedin.com/in/ann-messer-m-d-367ab311a/
• Instagram: https://www.instagram.com/one.good.turn/
• Facebook: https://www.facebook.com/1goodturn/
• Book: https://www.onegoodturn.org/free-coronavirus-handbook

Cristina (Cris) Bethune Regan has over 30+ years of professional nursing expertise caring for critical care patients. She offers a history of successful leadership as the former Nurse Director of the Cardiac Electrophysiology & Arrhythmia Lab and current Nurse Director of the Cardiac-Medical Step-down unit at Mass General Hospital (MGH).

Cris is involved in a wide range of initiatives at MGH, including a major multidisciplinary effort to transition post procedural patients to a new space in the the PACU (Post-Anesthesia care unit), front-line involvement in the recent Heparin shortage and is an active member of the Hospital wide Nurse Assault project, which focuses on keeping healthcare providers safe while working with challenging and complex patients. 

Cris holds a BSN in Nursing from Fairfield University and an MHA from Suffolk University. She is a current member of the ONL (Organization of Nurse Leaders). 

In this episode, Yolanda and Cris discuss transitioning to the first Cardiology COVID unit during the March 2020 surge, the importance of vulnerability and transparency with your teams, why self-awareness is important to your success and so much more.