Rebel Leader with a Heart – Details, episodes & analysis

In this episode of Rebel Leader with a Heart, host Murielle Machiels engages in a transformative conversation with Michel Mersch, the CEO of Nestlé Belgium, about the challenges and opportunities of leading with purpose in a fast-changing world. Michel reveals his inspiring journey to implement regenerative leadership within a large multinational corporation and shares invaluable insights into fostering cultural change, empowering teams, and balancing short-term results with long-term impact.

Key Highlights:

• Regenerative Leadership: Michel's philosophy of "doing rather than storytelling" and his dedication to creating a virtuous cycle in the food industry.
• Purpose at the Core: How Nestlé’s foundational mission to improve lives through nutrition still guides its strategies today.
• Handling Criticism and Risk: The importance of taking calculated risks and learning from mistakes to transform organizational practices.
• Cultural Change in Action: Embedding well-being, co-creation, and emotional intelligence into leadership practices to build a resilient and engaged workforce.
• Balancing Profit and Planet: Insights on integrating sustainable practices while maintaining business performance.
• Advice for Leaders: Michel emphasizes the necessity of daring to innovate and the critical risks of maintaining the status quo.

Whether you’re a leader looking to inspire your team, an advocate for sustainability, or someone curious about how global organizations are reshaping themselves for a better future, this episode will resonate deeply with you. Listen now to discover how courage, humility, and co-creation can pave the way for meaningful change.

How adapted are you to the fast & busy times? Do our 5-min assessment: https://www.qileader.com/content/fast-times-quiz

Go to https://www.qileader.com/ to start your transformation journey as well.

Connect with me on LinkedIn: https://www.linkedin.com/in/muriellemachiels/

How adapted are you to the fast & busy times? Do our 5-min assessment: https://www.qileader.com/content/fast-times-quiz

Go to https://www.qileader.com/ to start your transformation journey as well.

Connect with me on LinkedIn: https://www.linkedin.com/in/muriellemachiels/

In this episode of "Rebel Leader with a Heart," we delve deep into the transformative world of employee engagement with Bart Lambrechts, the seasoned HR Director of Carglass. Discover the groundbreaking journey of Carglass, which has remarkably elevated its employee engagement levels to an impressive 93%, a figure that starkly contrasts with the average engagement rates in Europe and the US. This episode is not just a conversation; it's an exploration into the core of what makes a workplace not just functional, but exceptional and fun. 

Who is Bart Lambrechts?

Bart Lambrechts is the HR Director for Carglass in Belgium and Luxembourg, celebrated for elevating the company's employee engagement rate to 93% through innovative HR practices, including a focus on purpose-driven leadership and aligning individual goals with the company's mission. His approach emphasizes continuous learning, feedback culture, and prioritizing attitude in recruitment, establishing him as a transformative leader in the field.

Episode Highlights:

• The Power of Engagement: here, Bart Lambrechts discusses how Carglass's high engagement rates are not just a metric of happiness but a crucial driver of performance and profitability. By fostering an environment where employees feel genuinely connected to their work, Carglass has seen remarkable improvements in productivity, customer satisfaction, and financial outcomes. This segment illuminates the virtuous cycle created when employees are engaged: they are happier, more motivated, and their enhanced performance directly contributes to the company's success.
• Carglass's Secret Recipe: Bart provides a behind-the-scenes look at the unique strategies and practices that have led to an exceptional culture of engagement at Carglass. From prioritizing purposeful work and meaningful recognition to ensuring that every team member has a voice, these insights reveal how Carglass has built a work environment where employees feel genuinely valued and engaged. The company's approach goes beyond conventional incentives, focusing instead on creating a sense of belonging and purpose among its workforce, which in turn drives higher engagement levels.
• Beyond the Windscreen: at Carglass, the commitment to making a difference extends beyond the daily tasks of repairing and replacing windscreens. Lambrechts explains how the company's ethos of "real care" for employees and customers alike underpins its operations. This culture of care and purpose is a critical element of Carglass's identity, resonating with employees and customers and creating a positive feedback loop that enhances engagement and loyalty. By aligning its business practices with these core values, Carglass has not only achieved impressive engagement levels but also set a new standard in customer service.
• Leadership and Growth: throughout the episode, Bart explores the pivotal role of leadership in cultivating a culture of engagement and growth at Carglass. He highlights how leaders at all levels of the organization are empowered to create an environment where employees feel heard, valued, and inspired to achieve their best. This approach to leadership is characterized by openness, ongoing dialogue, and a commitment to employee development. By focusing on leadership as a practice of enabling others, Carglass ensures that its teams are led by individuals who are not just managers but true catalysts for engagement and growth.
• Innovating Employee Growth Practices: here, Bart explores how Carglass has innovated its approach to employee growth and development

How adapted are you to the fast & busy times? Do our 5-min assessment: https://www.qileader.com/content/fast-times-quiz

Go to https://www.qileader.com/ to start your transformation journey as well.

Connect with me on LinkedIn: https://www.linkedin.com/in/muriellemachiels/

Are you tired of working with a team that seems to lack understanding and compassion? Want to know the secret to creating a cohesive and successful team? Look no further! Join Susan Brady as she explores the power of empathy and how it can make or break your team. From learning how to put yourself in others' shoes to understanding the impact of your words and actions, this blog post is sure to leave you feeling more in tune with your team and ready to conquer the workplace. So don't be a "clueless manager", join us and learn how to "empathize like a pro"!

What kind of leader are you? https://www.qileader.com/lead-magnet/leader-quiz

Ready to transform: https://www.qileader.com/

Check how future-proof and empowered your team is: https://team.qileader.com/

How adapted are you to the fast & busy times? Do our 5-min assessment: https://www.qileader.com/content/fast-times-quiz

Go to https://www.qileader.com/ to start your transformation journey as well.

Connect with me on LinkedIn: https://www.linkedin.com/in/muriellemachiels/

I’ll just push through to the holidays, or just to this deadline. Then I’ll have some time to recuperate. I also want to keep pushing to prove to myself and my colleagues what I’m worth. And so I keep pushing… Recognize this? 

In my conversation with burnout researcher Sally Clarke, we talk about the causes of burnout and how to prevent it for yourself and your organization!

What kind of leader are you? https://www.qileader.com/lead-magnet/leader-quiz

Ready to transform: https://www.qileader.com/

Check how future-proof and empowered your team is: https://team.qileader.com/

How adapted are you to the fast & busy times? Do our 5-min assessment: https://www.qileader.com/content/fast-times-quiz

Go to https://www.qileader.com/ to start your transformation journey as well.

Connect with me on LinkedIn: https://www.linkedin.com/in/muriellemachiels/

Humankind has become super-productive. Over the course of multiple decades and centuries, advancements in technology and management have allowed us to automate many activities and become more productive. However, this increase in productivity does not at all mean that the workload has decreased over this period. On the contrary, people – on average – are working two hours more everyday since the pandemic. If more productivity isn’t the solution, then what is?

Ready to slow down as a leader or organization? https://www.qileader.com/

How adapted are you to the fast & busy times? Do our 5-min assessment: https://www.qileader.com/content/fast-times-quiz

Go to https://www.qileader.com/ to start your transformation journey as well.

Connect with me on LinkedIn: https://www.linkedin.com/in/muriellemachiels/

As hunter-gatherers, we probably only worked 2-3 hours a day. And today, with all the new technologies allowing us to automate work, why do we work so hard? Why are we running all the time?

I’ll answer this question in this episode by reviewing our society’s work history and its impact on today’s fast-changing times! 

For the blog & shownotes go to: https://www.qileader.com/podcasts
 

How adapted are you to the fast & busy times? Do our 5-min assessment: https://www.qileader.com/content/fast-times-quiz

Go to https://www.qileader.com/ to start your transformation journey as well.

Connect with me on LinkedIn: https://www.linkedin.com/in/muriellemachiels/

With the upcoming digitalization, COVID, with the war going on, there are a lot of shortages! Shortage of materials, shortage of time, and shortage of talent. We truly live in a chaotic world and that isn’t easy to handle. That’s why in this episode of Rebel Leader with a Heart, I have an amazing conversation with one of the founders of Duval Union, Carole Lamarque about dealing with this uncertainty and chaos in today’s fast-changing world.

For more like this & free resources: https://www.qileader.com/

Digitalization has been up and coming for a little while now. But still, changes and innovations in technology are made every day. This in combination with the inflation, the war in Ukraine and COVID leads to a ton of chaos and uncertainty. That’s why in today’s podcast, I have an amazing conversation with Carole Lamarque, the founder of Duval Union. 

Who is Carole?

Carole has always been interested in crisis management and dealing with exponential growth. Remaining calm in the centre of a storm is what she has been doing for years on end. She says her passion for marketing defines her and she always seeks to go viral and create exponential growth. She also has written multiple books to inspire other leaders to deal with crises.

What’s the secret to leading in chaos?

Sooooo, how the hell are we supposed to satisfy our investors and bosses with so little information? How are we supposed to keep up and not burn ourselves out in the lightning-fast times? Carole gives us four great tips for this!

First of all, crises are here to stay. Our world is in a constant state of change and accepting this will make our lives so much easier. It is super important not to prepare for the previous crisis, but rather, we should understand what we can take from one crisis to another. We need to accept that we will never have all the information to make decisions. If a leader can accept that chaos is a normal part of the process, they can help their colleagues calm down and be in the right state of mind to make decisions and be innovative. 

Secondly, creating the habit of making and changing plans on the go is one of the most important tips great crisis managers give. It’s not the ability to follow a plan that’s important, but rather having the agility to adapt to and overcome uncertain situations. You should manage unexpected situations through your agility habits, not because you had a certain plan in advance.

Thirdly, remember that you are never alone. You’re only one element in the solution to a problem. Share your knowledge with others and don’t underestimate their power to help you!

And last but not least, never stop learning! Everything around us is changing all the time, so keeping up is super important. It’s never too late to pick up classes or courses to learn about upcoming trends or read a good book about it.

How to properly get help from others

If you want to deal with chaos and uncertainty, you should never underestimate the help you can get from others, even if they have a different area of expertise. There are many ways of getting help from others and Carole gave me a couple of great tips. First of all, never underestimate the power of youth. What others sometimes see as naiveté, can often be a clever idea that can lead to great innovation. You also need a lot of energy in chaotic times and youngsters have plenty of that!

Another great way of getting help, is to have conversations with people who have a completely different area of expertise and analyze the process they follow in uncertain times. You can often draw things from these conversations that

How adapted are you to the fast & busy times? Do our 5-min assessment: https://www.qileader.com/content/fast-times-quiz

Go to https://www.qileader.com/ to start your transformation journey as well.

Connect with me on LinkedIn: https://www.linkedin.com/in/muriellemachiels/

I meet a lot of amazing people as a podcaster, speaker & educator. Two months ago, I gave a keynote in South Africa about the New World of Work. There, I met Ryan Noach who is an atypical CEO and a family man. In this podcast episode, he discusses his secret to leading a company with over 5000 people, with his heart & head. He also shares how he had to transform to inspire. Tune in to find out! 

How adapted are you to the fast & busy times? Do our 5-min assessment: https://www.qileader.com/content/fast-times-quiz

Go to https://www.qileader.com/ to start your transformation journey as well.

Connect with me on LinkedIn: https://www.linkedin.com/in/muriellemachiels/

After working from your garden or your comfortable house, why can it be so hard to come back to the office? In this podcast episode of Rebel Leader with a Heart, collaboration and design expert Anouk van Oordt and I will answer that question and discuss how design can entirely change the cooperation at your workspace!

RELEVANT LINKS:

OOO LINKS
http://www.weareooo.be

REBEL LEADER WITH A HEART SHOW NOTES:
https://rebelleaderwithaheart.com/78
REBEL LEADER WITH A HEART COMMUNITY:
https://www.facebook.com/groups/rebelleaderwithaheart
LINKEDIN:
https://www.linkedin.com/in/murielle-machiels-ab09621/

How adapted are you to the fast & busy times? Do our 5-min assessment: https://www.qileader.com/content/fast-times-quiz

Go to https://www.qileader.com/ to start your transformation journey as well.

Connect with me on LinkedIn: https://www.linkedin.com/in/muriellemachiels/

Hey there! The greatest place to work in Belgium… seems like a hard thing to achieve? Today, I’m talking with the CEO of Accent Jobs, the “best place to work in Belgium” award winner in 2021! With Anouk Lagae, we’re going to discuss what makes a workplace thrive and become better than others!

RELEVANT LINKS:

ACCENT JOBS LINKS
https://www.accentjobs.be

REBEL LEADER WITH A HEART SHOW NOTES:
https://rebelleaderwithaheart.com/78
REBEL LEADER WITH A HEART COMMUNITY:
https://www.facebook.com/groups/rebelleaderwithaheart
LINKEDIN:
https://www.linkedin.com/in/murielle-machiels-ab09621/

How adapted are you to the fast & busy times? Do our 5-min assessment: https://www.qileader.com/content/fast-times-quiz

Go to https://www.qileader.com/ to start your transformation journey as well.

Connect with me on LinkedIn: https://www.linkedin.com/in/muriellemachiels/