Fraudology Podcast with Karisse Hendrick – Details, episodes & analysis

Fraudology is presented by Sardine. Request a 1:1 product demo at sardine.ai

In this episode of Fraudology, host Karisse Hendrick is joined by Andrew Austin, Head of Fraud Prevention at Sardine. Andrew shares his approach to exploring solution providers, the importance of deep product knowledge, and maintaining client partnerships to ensure satisfaction. He delves into the challenges of defining success metrics for fraud tests and the impact of fraud on customer retention and reputation. Andrew also provides a glimpse into his unique role at Sardine and recounts his career transition from the merchant side to the solution provider side, offering valuable advice for those considering a similar move.

Fraudology is hosted by Karisse Hendrick, a fraud fighter with decades of experience advising hundreds of the biggest ecommerce companies in the world on fraud, chargebacks, and other forms of abuse impacting a company's bottom line.

Connect with her on LinkedIn

She brings her experience, expertise, and extensive network of experts to this podcast weekly, on Tuesdays.

Fraudology is presented by Sardine. Request a 1:1 product demo at sardine.ai

Join host Karisse Hendrick in this episode of Fraudology as she dives into the critical need for banks and credit unions to enhance their communication and fraud education efforts with clients. Hear the compelling case of a Bay Area woman who went to the media after Chase Bank allowed 35 unauthorized users on her credit card, revealing the gaps in customer service and fraud prevention.

Also in the news, the US GDP has been impacted by financial fraud, according to a recent NASDAQ Verafin study and Hustle academies are teaching West African fraudsters how to scam Western citizens. Karisse also encourages listeners to share their own fraud stories and suggestions, noting the importance of consumer education in reducing scam effectiveness. Tune in to learn about the various facets of fraud and the intricate measures needed to combat these pervasive issues.

Links to Articles:

https://www.nasdaq.com/newsroom/financial-crime-holding-back-us-economy-says-new-nasdaq-verafin-report?

https://theconversation.com/hustle-academies-west-africas-online-scammers-are-training-others-in-fraud-and-sextortion-238253?

https://abc7news.com/post/strangers-fraudulently-added-bay-area-woman-chase-credit-card/15296450/?

Fraudology is hosted by Karisse Hendrick, a fraud fighter with decades of experience advising hundreds of the biggest ecommerce companies in the world on fraud, chargebacks, and other forms of abuse impacting a company's bottom line.

Connect with her on LinkedIn

She brings her experience, expertise, and extensive network of experts to this podcast weekly, on Tuesdays.

Fraudology is presented by Sardine. Request a 1:1 product demo at sardine.ai

In this episode of Fraudology, Karisse Hendrick dives into the intricacies of online fraud with enlightening real-world examples. This solo episode deviates from the usual format to deliver some compelling fraud news stories. Learn about Idris Quiba, known for extorting social media influencers and demanding payments to unlock hijacked accounts, and how his violent methods led to his eventual capture.

Plus, hear about a devastating SMS scam that led to a substantial financial loss, illustrating the importance of cautious online behavior. Tune in for essential insights into the world of online fraud and how to protect yourself and your loved ones.

Fraudology is hosted by Karisse Hendrick, a fraud fighter with decades of experience advising hundreds of the biggest ecommerce companies in the world on fraud, chargebacks, and other forms of abuse impacting a company's bottom line.

Connect with her on LinkedIn

She brings her experience, expertise, and extensive network of experts to this podcast weekly, on Tuesdays.

Fraudology is presented by Sardine. Request a 1:1 product demo at sardine.ai

Karisse is again joined by her friend, and the Sr. Manager of Risk for Wish .com, Vineet Grewal. 3 weeks ago, Vineet talked about why she has made "approval rates" her North Star. This week, she's sharing some of her tips for creating a business case to engage & influence senior leadership for the resources needed to implement better solutions for more data and accuracy.

While talking about the methods & steps she's used to effectively present to senior leadership, Vineet also uses an example of a specific fraud attack that she swears she will never forget. Taking us on a journey from the moment she first discovered refund claims fraud (aka: refund fraud) on the system, to being granted approval of the proposed changes she brilliantly presented to her executive team, and then to share the result of the implementation of .

They wrap up the conversation with Vineet reminiscing about Saturday morning cartoons, and how one of them in particular makes the perfect metaphor for the life of a fraud-fighter!

To connect directly with Vineet (No solicitations please!): https://www.linkedin.com/in/vineet-grewal-7395002b/

Fraudology is hosted by Karisse Hendrick, a fraud fighter with decades of experience advising hundreds of the biggest ecommerce companies in the world on fraud, chargebacks, and other forms of abuse impacting a company's bottom line.

Connect with her on LinkedIn

She brings her experience, expertise, and extensive network of experts to this podcast weekly, on Tuesdays.

Fraudology is presented by Sardine. Request a 1:1 product demo at sardine.ai

Can fraud experience in the banking industry easily transition you on to the e-commerce side of fraud? What about Vice Versa?

In this episode of Fraudology, Karisse is on the road for another client trip. After presenting a training to the employees of a FraudTech vendor that supports banks, Financial Institutions, and Fintechs, she shares one of the concepts she talked about in the training course.

-How, even though most of the terminology is the same in both areas of fraud prevention/revenue integrity, for the most part, that's where the similarities end. She talks about how the differences in consumer behavior, the nature of the consumer/entity relationship, regulations (like KYC), the differences in data collected, and the very nature of the items being protected/stolen require very different ways of thinking about detection. And, for the most part, they require different types of tools to identify fraudulent behavior.

These comparisons created a great conversation when Karisse was presenting it to this group in person, so she hopes you appreciate the comparisons, and the opportunity to think more about the different skills, technology, and knowledge needed for each sector online (and multi-channel).

Fraudology is hosted by Karisse Hendrick, a fraud fighter with decades of experience advising hundreds of the biggest ecommerce companies in the world on fraud, chargebacks, and other forms of abuse impacting a company's bottom line.

Connect with her on LinkedIn

She brings her experience, expertise, and extensive network of experts to this podcast weekly, on Tuesdays.

Fraudology is presented by Sardine. Request a 1:1 product demo at sardine.ai

In this episode of Fraudology, host Karisse Hendrick invites return guest & listener favorite, Gil Rosenthal, a fraud prevention strategy expert & a Fintech Advisor, to discuss the importance of storytelling and strategic thinking in protecting companies and users from fraudulent activities.

They delve into the methodology of storytelling in fraud prevention (used by fraud departments in top companies, such as PayPal), and emphasize the need for a proactive approach to anticipate fraudsters' tactics. From analyzing unique patterns and dollar values to identifying band-aid & long-term prevention solutions to understanding the impact of different strategies and actions, they explore key strategies for staying ahead in the ever-evolving world of fraud.

Tune in to gain valuable insights and learn about the fascinating world of fraud prevention.

Links:

As mentioned in the intro, the 2023 Fraudology Benchmarking Survey (Sponsored by Forter) can be viewed here; with no e-mail or contact information required!:

https://resources.forter.com/fraud-fighter/2023-benchmark-report

To connect with Gil on LinkedIn or to inquire about receiving the full training course as overviewed in today's episode:

https://www.linkedin.com/in/gil-rosenthal/

Fraudology is hosted by Karisse Hendrick, a fraud fighter with decades of experience advising hundreds of the biggest ecommerce companies in the world on fraud, chargebacks, and other forms of abuse impacting a company's bottom line.

Connect with her on LinkedIn

She brings her experience, expertise, and extensive network of experts to this podcast weekly, on Tuesdays.

Fraudology is presented by Sardine. Request a 1:1 product demo at sardine.ai

In this episode of Fraudology, Karisse highlights 3 fraud stories that you will want to be aware of. -Either for awareness, or possibly for a bit of "fraud nerd" comic relief.

First starting out with why the promised episode of an interview with a "special guest", Karisse's daughter has been replaced with an episode of Fraud News for this week. But, this episode WILL be coming soon to Fraudology, where Karisse's teenager will share her own experiences as a "fraud-fighter's daughter, the best advice her mom has given about internet safety, and she'll answer questions submitted by Fraudology listeners (and some of their kids!).

This week, the news was a mix of terrifying or puzzling revelations about professional cybercrime rings, and a new Visa card that will most likely be attractive to them. But, for the 1st story, which was first shared in the weekly newsletter published by Frank McKenna, of FrankonFraud.com, was enough for Karisse to bring back a popular segment from the past. "What The Fraud?!"

From how Chinese Scammers are hiring creative thinkers to design new scam MOs, to the newest Visa Card marketing itself as a "No KYC Visa card" (Is this Legal? Will it Last?), and a Celebrity Plastic Surgeon in Beverly Hills is hit with a two-fer: The "old" data breach + financial fraud trick. -You'll hear highlights of each article, along with thoughts, questions, and additional commentary from a fraud expert; She'll also share why these are stories for online fraud-fighters to be aware of.

Original Articles:

Domain Experts Hired to Help Chinese Scammers Create New Fraud Scams

https://www.databreaches.net/more-plastic-surgery-patients-have-their-nude-photos-and-information-leaked/

Beverly Hills Plastic Surgeon - Data Breach Victim Website -Looks like they've since removed the impersonation alert from their site mentioned in this episode & replaced it with a "Data Incident notice", minimized on the Right side of his website

https://fintechbusinessweekly.substack.com/p/stripe-celtic-bank-power-no-kyc-stablecoin

Join us as we explore this fascinating yet frightening aspect of the internet.

Don't forget to like, share, and subscribe for more insights into the world of fraud prevention.

#Fraudology #CyberSecurity #DarkWeb #FraudPrevention #KarisseHendrick

Fraudology is hosted by Karisse Hendrick, a fraud fighter with decades of experience advising hundreds of the biggest ecommerce companies in the world on fraud, chargebacks, and other forms of abuse impacting a company's bottom line.

Connect with her on LinkedIn

She brings her experience, expertise, and extensive network of experts to this podcast weekly, on Tuesdays.

Fraudology is presented by Sardine. Request a 1:1 product demo at sardine.ai

In this episode of Fraudology, Karisse answers some of your questions about parenting a child in the "digital age". -Especially as someone who is sometimes too aware of the dark sides of the internet.

For those of us who are parents and fraud-fighters (or in Trust & Safety), there's no doubt that these are the two most important "jobs" we've had and they're at the core of our identity. And, it can be a difficult balance, especially in the 2020's when we especially know all too well that the internet can be powerful in both positive & negative ways, and it becomes a big part of our child/children's lives. How can we keep our kids safe, while also allowing them the freedom to explore the world via the internet?

Thanks to some great questions from listeners of Fraudology, Karisse discusses the importance of educating teenagers about the potential risks they face online every day. From phishing scams to identity theft, she provides practical advice on how parents can equip their children with the knowledge and tools to stay safe online. She will never claim to know everything or to have done everything right. But, her smart, kind & resilient daughter is proof that she didn't mess up TOO much!

If you're a parent, this episode is a gold mine! Don't forget to like, share, and subscribe for more insightful content. #Fraudology #KarisseHendrick #FraudPrevention #ParentingTips #DigitalSafety

And, on Thursday's episode, Karisse's daughter will join her to answer several questions they both received from fraud-fighting parents (and some of their kids!) asking advice as their kids get older and want to interact with the world via the internet.

Fraudology is hosted by Karisse Hendrick, a fraud fighter with decades of experience advising hundreds of the biggest ecommerce companies in the world on fraud, chargebacks, and other forms of abuse impacting a company's bottom line.

Connect with her on LinkedIn

She brings her experience, expertise, and extensive network of experts to this podcast weekly, on Tuesdays.

Fraudology is presented by Sardine. Request a 1:1 product demo at sardine.ai

In this episode of Fraudology, Vineet Grewal, Senior Manager of Risk for the popular marketplace Wish .com joins Karisse to talk about her passion for fraud-fighting, people leadership, and relentless improving authorization rates.

With an incredible skill for remembering even the smallest details of sophisticated fraud cases and an impressive knack for implementing complex risk stacks for reducing various types of marketplace fraud attacks, Vineet has quickly become a go-to resource by her peers.

But as important as identifying & preventing fraud and abuse attempts on the platform she works for is, she says her "North Star" has become approval rates. While some may think that reducing chargebacks is the number one goal of a fraud leader, Vineet explains why that goal should always be balanced by increasing sales.

Other topics related to improving approval rates come up, such as: the importance of measuring approval rates from end-to-end, and not just at the front end; being aware of variables within different geographic markets such as holidays, consumer behavior, and the nuances of various payment methods; holding vendors accountable; the importance of using data & storytelling to communicate with cross-functional departments.

To connect with Vineet directly (solicitations & cold messages will not be responded to): https://www.linkedin.com/in/vineet-grewal-7395002b/

Fraudology is hosted by Karisse Hendrick, a fraud fighter with decades of experience advising hundreds of the biggest ecommerce companies in the world on fraud, chargebacks, and other forms of abuse impacting a company's bottom line.

Connect with her on LinkedIn

She brings her experience, expertise, and extensive network of experts to this podcast weekly, on Tuesdays.

Fraudology is presented by Sardine. Request a 1:1 product demo at sardine.ai

We're switching up this week's episode format with a solo episode from Karisse 1st. (And an interview with a great fraud-fighter on Thursday!)

In a world where we can drive a stranger's car, sleep in a stranger's house, and buy tickets to a Broadway performance from someone we don't know, it's important for those companies to plan for the worst before it happens. Not only to keep customers happy, but to prevent credit card disputes (chargebacks).

In this episode, Karisse shares some of the unexpected challenges & change of plans from a recent family vacation, and how the vacation could have been so much worse if it weren't for the Trust & Safety policies of the 2-sided marketplaces she booked portions of their trip on.

For anyone in Trust & Safety/Chargeback prevention, it's important to put ourselves in the shoes of our customers. People spend money with companies that they like & trust. And not providing the trust ahead of time, and throughout their experience can be detrimental. Often resulting in the loss of active users, potential users, and loss of revenue + extra expenses due to complaints and/or chargebacks.

Fraudology is hosted by Karisse Hendrick, a fraud fighter with decades of experience advising hundreds of the biggest ecommerce companies in the world on fraud, chargebacks, and other forms of abuse impacting a company's bottom line.

Connect with her on LinkedIn

She brings her experience, expertise, and extensive network of experts to this podcast weekly, on Tuesdays.