Dental Business Mastery Podcast – Details, episodes & analysis

In this episode, I explore a question that’s been on my mind – do we really need to post so much on social media to grow a successful dental practice? 

I share what I’ve seen across a wide range of practices, from those pouring thousands into digital ads to those thriving without any online marketing at all. 

I talk about the different types of patients – transients, loyals, and perpetuals – and why understanding who you're trying to attract is key to choosing the right marketing strategy. 

If your goal is to build a long-term, stable patient base, especially in a general dental setting, then this episode will help you rethink where your marketing time and money are best spent.

Interested in taking your personal, team, and dental practice to the next level? Contact Julie today to explore the possibilities for growth and success!

Visit our website, Dental Business Mastery, at https://dentalbusinessmastery.com.au/, and book a complimentary, obligation-free Discovery Call to discuss your specific needs and goals. Schedule your call here: https://tidycal.com/3l298p1/30-minute-meeting

If you have any questions or would like more information, feel free to contact us via email at info@dentalbusinessmastery.com.au.

I had the absolute pleasure of speaking with Ashley Latter, internationally recognised dental communication coach and author of The Perfect Dental Consultation and Don't Wait for the Tooth Fairy. 

Ashley shares the story of how he came to focus on ethical communication and sales in dentistry, the essential role rapport and trust play in treatment acceptance, and why the whole team—not just the dentist—must be on the same page for success.

Whether you're a practice owner, team member, or dental associate, you'll come away with actionable steps to improve patient communication, build deeper relationships, and ultimately serve patients more effectively.

Find out more about Ashley and purchase his books via his website: https://www.ashleylatter.com/

Ashley is returning to Australia in March 2026 for his two-day Ethical Sales and Communication course and a one-day reception workshop. Go here for more information: https://shorturl.at/2OPgC

Interested in taking your personal, team, and dental practice to the next level? Contact Julie today to explore the possibilities for growth and success!

Visit our website, Dental Business Mastery, at https://dentalbusinessmastery.com.au/, and book a complimentary, obligation-free Discovery Call to discuss your specific needs and goals. Schedule your call here: https://tidycal.com/3l298p1/30-minute-meeting

If you have any questions or would like more information, feel free to contact us via email at info@dentalbusinessmastery.com.au.

In the third episode of this four-part series, I dive into the practical steps for turning your 2025 goals into actionable plans. 

Using Dental Business Mastery’s proven Goals Achievement Process, I explain how to reverse-engineer your goals by identifying strategies, defining specific tasks, delegating responsibilities, and setting clear deadlines. With a focus on tracking and monitoring progress, I highlight how to maintain momentum and adapt strategies when needed.

Interested in taking your personal, team, and dental practice to the next level? Contact Julie today to explore the possibilities for growth and success!

Visit our website, Dental Business Mastery, at https://dentalbusinessmastery.com.au/, and book a complimentary, obligation-free Discovery Call to discuss your specific needs and goals. Schedule your call here: https://tidycal.com/3l298p1/30-minute-meeting

If you have any questions or would like more information, feel free to contact us via email at info@dentalbusinessmastery.com.au.

Cash bonuses are a great motivator for strong performance and a reward for a job well done. For some industries. However, I think it opens a Pandora's Box of potential issues for dental practice teams.

In this episode, I share my thoughts on how cash bonuses can turn bad and actually have the opposite effect on your team members than intended. I also explore ideas and techniques that you can adopt in your practice so you can effectively reward performance and build a more dynamic and harmonious team.

If you have any feedback and requests for specific content, contact me at julie@julieparkerpractcesuccess.com.au

Head over to our website at Julie Parker Practice Success and find loads of information that can help you and your practice be more successful.
There are:

• Online Mini-Courses
• Free Downloads
• The Club membership information and registration
• Products and aids for purchase

Interested in taking your personal, team, and dental practice to the next level? Contact Julie today to explore the possibilities for growth and success!

Visit our website, Dental Business Mastery, at https://dentalbusinessmastery.com.au/, and book a complimentary, obligation-free Discovery Call to discuss your specific needs and goals. Schedule your call here: https://tidycal.com/3l298p1/30-minute-meeting

If you have any questions or would like more information, feel free to contact us via email at info@dentalbusinessmastery.com.au.

In this episode, Ameena Basile of Dental Management Expertise returns to speak about our powerful online program.

Ameena and I founded Dental Business Mastery a few years ago with the purpose to deliver training to dental teams to improve the success of their personal performance and that of the dental practices they are involved with.  

When covid hit, we flipped to online learning. In December, we launched our flagship course, the Dental Practice Management Program and it has been a big success.

To find out more about this Program, go to our website, www.dentalbusinessmastery.com.au
 


If you have any feedback and requests for specific content, contact me at julie@julieparkerpractcesuccess.com.au

Head over to our website at Julie Parker Practice Success and find loads of information that can help you and your practice be more successful.
There are:

• Online Mini-Courses
• Free Downloads
• The Club membership information and registration
• Products and aids for purchase

Interested in taking your personal, team, and dental practice to the next level? Contact Julie today to explore the possibilities for growth and success!

Visit our website, Dental Business Mastery, at https://dentalbusinessmastery.com.au/, and book a complimentary, obligation-free Discovery Call to discuss your specific needs and goals. Schedule your call here: https://tidycal.com/3l298p1/30-minute-meeting

If you have any questions or would like more information, feel free to contact us via email at info@dentalbusinessmastery.com.au.

Many thanks to my special guest today, Fil Strati of business IT support company, TechSeek.

Where do you save your patient data to?
How effective is your anti-virus?
How secure is your data when you access your practice software remotely?
This episode is such an important one to make sure you are structuring your technology systems in a secure, effective and compliant way.

Go directly to Fil's website here: https://techseek.com.au/


If you have any feedback and requests for specific content, contact me at julie@julieparkerpractcesuccess.com.au

Head over to our website at Julie Parker Practice Success and find loads of information that can help you and your practice be more successful.
There are:

• Online Mini-Courses
• Free Downloads
• The Club membership information and registration
• Products and aids for purchase

Interested in taking your personal, team, and dental practice to the next level? Contact Julie today to explore the possibilities for growth and success!

Visit our website, Dental Business Mastery, at https://dentalbusinessmastery.com.au/, and book a complimentary, obligation-free Discovery Call to discuss your specific needs and goals. Schedule your call here: https://tidycal.com/3l298p1/30-minute-meeting

If you have any questions or would like more information, feel free to contact us via email at info@dentalbusinessmastery.com.au.

In this episode, I discuss the many benefits to you and your team when you can effectively delegate. I also share some helpful tips so you can hone this important skill and achieve success.

Now, go bake me a pie!

If you have any feedback and requests for specific content, contact me at julie@julieparkerpractcesuccess.com.au

Head over to our website at Julie Parker Practice Success and find loads of information that can help you and your practice be more successful.
There are:

• Online Mini-Courses
• Free Downloads
• The Club membership information and registration
• Products and aids for purchase

Interested in taking your personal, team, and dental practice to the next level? Contact Julie today to explore the possibilities for growth and success!

Visit our website, Dental Business Mastery, at https://dentalbusinessmastery.com.au/, and book a complimentary, obligation-free Discovery Call to discuss your specific needs and goals. Schedule your call here: https://tidycal.com/3l298p1/30-minute-meeting

If you have any questions or would like more information, feel free to contact us via email at info@dentalbusinessmastery.com.au.

In this week's episode, I am again joined by Solicitor and Principal at Burke & Associates Lawyers, Rosy Roberts.

Burke & Associates Lawyers is our go-to firm and is tremendously helpful in offering advice and guidance around the legal aspects of dental practice management.

Rosy talks to us today about legal disputes, litigation and what you can do to help avoid these situations.

Burke and Associates Lawyers have a special offer of a free Legal Health Check for your practice, go HERE.

If you would like to speak with Burke & Associates Lawyers directly, go to their website: https://www.burkelawyers.com.au/

If you have any feedback and requests for specific content, contact me at julie@julieparkerpractcesuccess.com.au

Head over to our website at Julie Parker Practice Success and find loads of information that can help you and your practice be more successful.
There are:

• Online Mini-Courses
• Free Downloads
• The Club membership information and registration
• Products and aids for purchase

Interested in taking your personal, team, and dental practice to the next level? Contact Julie today to explore the possibilities for growth and success!

Visit our website, Dental Business Mastery, at https://dentalbusinessmastery.com.au/, and book a complimentary, obligation-free Discovery Call to discuss your specific needs and goals. Schedule your call here: https://tidycal.com/3l298p1/30-minute-meeting

If you have any questions or would like more information, feel free to contact us via email at info@dentalbusinessmastery.com.au.

The financial year is winding up and the 2022/23 year will be upon on before we know it.
What are your plans for the future?
Do you have any?

If you have aspirations to achieve specific goals for your dental practice, then you are going to enjoy this episode.

In this episode, I share 5 BIG questions that will help you design your BIG goals for next year.
I also throw in an extra question that helps round out a perfect plan to make sure you achieve success.

If you are interested in discovering more about the Dental Business Mastery online course Design your Annual Growth Plan, go to the following link:
https://dental-business-mastery.thinkific.com/courses/design-your-annual-growth-plan


If you have any feedback and requests for specific content, contact me at julie@julieparkerpractcesuccess.com.au

Head over to our website at Julie Parker Practice Success and find loads of information that can help you and your practice be more successful.
There are:

• Online Mini-Courses
• Free Downloads
• The Club membership information and registration
• Products and aids for purchase

Interested in taking your personal, team, and dental practice to the next level? Contact Julie today to explore the possibilities for growth and success!

Visit our website, Dental Business Mastery, at https://dentalbusinessmastery.com.au/, and book a complimentary, obligation-free Discovery Call to discuss your specific needs and goals. Schedule your call here: https://tidycal.com/3l298p1/30-minute-meeting

If you have any questions or would like more information, feel free to contact us via email at info@dentalbusinessmastery.com.au.

Once upon a time, there were two dental assistants named 'Jo' and they both worked at my dental practice.  One day, they nearly came to blows in the surgery. Here is how I managed the situation.


If you have any feedback and requests for specific content, contact me at julie@julieparkerpractcesuccess.com.au

Head over to our website at Julie Parker Practice Success and find loads of information that can help you and your practice be more successful.
There are:

• Online Mini-Courses
• Free Downloads
• The Club membership information and registration
• Products and aids for purchase

Interested in taking your personal, team, and dental practice to the next level? Contact Julie today to explore the possibilities for growth and success!

Visit our website, Dental Business Mastery, at https://dentalbusinessmastery.com.au/, and book a complimentary, obligation-free Discovery Call to discuss your specific needs and goals. Schedule your call here: https://tidycal.com/3l298p1/30-minute-meeting

If you have any questions or would like more information, feel free to contact us via email at info@dentalbusinessmastery.com.au.