CS RevSpeak - The Podcast for the Revenue-Driven Customer Success Leader – Details, episodes & analysis

Welcome to CS RevSpeak! This podcast is for Customer Success leaders driving revenue growth. Join me, Angeline Gavino, as I dive deep into strategies, frameworks, and insights from top CS experts. Tune in for actionable tips that empower your CS team to succeed! 

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CS Leaders: Ready to scale with clarity and impact?
Join the VIP Waitlist for Lead2Scale [L2S]: The CS Architecture Program. It’s my 12-week training, coaching, and hands-on implementation program to help you design a scalable, revenue-driving CS org.

VIP members get early access to limited spots and 50% off beta pricing.

🔗 Join the VIP waitlist here: https://csrevspeak.com/L2S-waitlist

Subscribe to CS RevSpeak!

If you found today’s episode valuable, make sure to subscribe on your favorite podcast platform so you never miss an episode. We’d love to hear your thoughts—leave a review and let us know how we’re doing!

Connect with Us:

• Join the Conversation: Customer Success Leaders Hub on LinkedIn
• Subscribe to Our Newsletter: Stay updated with the latest strategies for revenue-driven Customer Success. Sign up here.
• Follow Angeline: Get more insights and tips on LinkedIn. Follow Angeline on LinkedIn.
• Book a 1:1 Coaching Session: Ready to transform your CS team? Book a call with Angeline.
• Visit Our Website: Explore more resources and insights. CS RevSpeak

Until next time, keep driving success and speaking the language of revenue!

Episode Guest: Eleni Vorvis, Customer Success Coach, Advisor & Consultant
LinkedIn Profile

In this episode of CS RevSpeak, Angeline speaks with Eleni Vorvis, Customer Success Coach, Advisor & Consultant, to explore the evolving role of Customer Success and its transition towards owning revenue. Eleni shares her insights on how CS leaders can develop the right mindset and leverage their existing skills to make this shift less daunting. She discusses why it’s crucial for CS teams to embrace sales-oriented responsibilities, and how organizations can support this transition with the right frameworks, training, and cross-functional collaboration. If you’re a CS leader navigating this change, Eleni provides practical advice on adapting to a revenue-focused model without losing sight of customer-centricity.

Key Topics:

• Preparing CS leaders for the transition to revenue accountability
• Embracing sales skills as a natural part of customer success
• Leveraging existing skills and frameworks to ease the transition
• The importance of cross-functional alignment and ongoing enablement

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CS Leaders: Ready to scale with clarity and impact?
Join the VIP Waitlist for Lead2Scale [L2S]: The CS Architecture Program. It’s my 12-week training, coaching, and hands-on implementation program to help you design a scalable, revenue-driving CS org.

VIP members get early access to limited spots and 50% off beta pricing.

🔗 Join the VIP waitlist here: https://csrevspeak.com/L2S-waitlist

Subscribe to CS RevSpeak!

If you found today’s episode valuable, make sure to subscribe on your favorite podcast platform so you never miss an episode. We’d love to hear your thoughts—leave a review and let us know how we’re doing!

Connect with Us:

• Join the Conversation: Customer Success Leaders Hub on LinkedIn
• Subscribe to Our Newsletter: Stay updated with the latest strategies for revenue-driven Customer Success. Sign up here.
• Follow Angeline: Get more insights and tips on LinkedIn. Follow Angeline on LinkedIn.
• Book a 1:1 Coaching Session: Ready to transform your CS team? Book a call with Angeline.
• Visit Our Website: Explore more resources and insights. CS RevSpeak

Until next time, keep driving success and speaking the language of revenue!

EPISODE GUEST: Ramses Bossuyt, Co-Founder of House of Retention
LinkedIn Profile

In this episode of CS RevSpeak, Angeline speaks with Ramses Bossuyt, Co-Founder of House of Retention, about the realities of leading a revenue-driven Customer Success team and the importance of adapting to the evolving expectations of CS leadership. Ramses shares his experience on how CS leaders can successfully transition their teams to hold revenue accountability and the impact this shift has on cross-functional collaboration. He discusses how to maintain customer-centricity while focusing on revenue targets and why it’s essential for CS to align with Sales and Marketing to achieve consistent growth. Ramses also explores the challenges and solutions involved in balancing revenue goals with long-term customer relationships.

Key Topics:

• Transitioning CS teams to own revenue responsibilities
• Balancing customer-centricity with revenue accountability
• Building alignment between CS, Sales, and Marketing for sustained growth
• Adapting CS strategies to meet evolving business expectations

___

CS Leaders: Ready to scale with clarity and impact?
Join the VIP Waitlist for Lead2Scale [L2S]: The CS Architecture Program. It’s my 12-week training, coaching, and hands-on implementation program to help you design a scalable, revenue-driving CS org.

VIP members get early access to limited spots and 50% off beta pricing.

🔗 Join the VIP waitlist here: https://csrevspeak.com/L2S-waitlist

Subscribe to CS RevSpeak!

If you found today’s episode valuable, make sure to subscribe on your favorite podcast platform so you never miss an episode. We’d love to hear your thoughts—leave a review and let us know how we’re doing!

Connect with Us:

• Join the Conversation: Customer Success Leaders Hub on LinkedIn
• Subscribe to Our Newsletter: Stay updated with the latest strategies for revenue-driven Customer Success. Sign up here.
• Follow Angeline: Get more insights and tips on LinkedIn. Follow Angeline on LinkedIn.
• Book a 1:1 Coaching Session: Ready to transform your CS team? Book a call with Angeline.
• Visit Our Website: Explore more resources and insights. CS RevSpeak

Until next time, keep driving success and speaking the language of revenue!

Episode Guest: Bob Mathers, Revenue Coach & Consultant
LinkedIn Profile

In this episode of CS RevSpeak, Angeline sits down with Bob Mathers, a seasoned revenue coach and consultant, to dive deep into the challenges of leading a revenue-centric Customer Success team. Bob shares his thoughts on why customer success leaders often bear the brunt of retention failures, even as other departments continue to hit their targets. He also discusses the need for cross-functional alignment, the importance of making customer success everyone’s responsibility, and how to build collaborative relationships across departments like sales, marketing, and product to drive revenue growth. If you're looking for practical advice on how to drive cross-functional collaboration, this episode is packed with actionable insights to help you tackle the toughest challenges.

Key Topics:

• Rallying the company towards customer centricity and revenue accountability
• The role the Product, Sales, and Marketing teams play in retention and growth
• Aligning compensation structures to support cross-functional collaboration and revenue accountability
• Breaking down silos between departments to create a unified approach to customer success and revenue generation

___

CS Leaders: Ready to scale with clarity and impact?
Join the VIP Waitlist for Lead2Scale [L2S]: The CS Architecture Program. It’s my 12-week training, coaching, and hands-on implementation program to help you design a scalable, revenue-driving CS org.

VIP members get early access to limited spots and 50% off beta pricing.

🔗 Join the VIP waitlist here: https://csrevspeak.com/L2S-waitlist

Subscribe to CS RevSpeak!

If you found today’s episode valuable, make sure to subscribe on your favorite podcast platform so you never miss an episode. We’d love to hear your thoughts—leave a review and let us know how we’re doing!

Connect with Us:

• Join the Conversation: Customer Success Leaders Hub on LinkedIn
• Subscribe to Our Newsletter: Stay updated with the latest strategies for revenue-driven Customer Success. Sign up here.
• Follow Angeline: Get more insights and tips on LinkedIn. Follow Angeline on LinkedIn.
• Book a 1:1 Coaching Session: Ready to transform your CS team? Book a call with Angeline.
• Visit Our Website: Explore more resources and insights. CS RevSpeak

Until next time, keep driving success and speaking the language of revenue!

Episode Guest: Guy Galon, CS Executive Advisor
LinkedIn Profile  | The CSCycle

In this episode of CS RevSpeak, Angeline welcomes Guy Galon, Customer Success Executive Advisor and Founder of CSCycle, to discuss the increasingly prominent role of revenue in Customer Success. Guy shares his perspective on the delicate balance between driving revenue and maintaining the trusted advisor status that CS teams are known for. Together, they explore the challenges of transitioning a CS team to carry a revenue quota, the importance of aligning with sales teams, and how to develop the right skill sets for success. Guy offers practical advice on how to enable CS teams to contribute to revenue growth without compromising customer relationships, including the key steps CS leaders should take to prepare their teams for this shift. Tune in to gain valuable insights on making your CS team a powerful driver of both customer satisfaction and revenue.

Key Topics:

• Balancing revenue goals with maintaining strong customer relationships
• Strategies for transitioning CS teams to a quota-carrying model
• Aligning Customer Success with Sales for unified revenue goals
• Developing the necessary skills and mindset for revenue-driven CS teams

___

CS Leaders: Ready to scale with clarity and impact?
Join the VIP Waitlist for Lead2Scale [L2S]: The CS Architecture Program. It’s my 12-week training, coaching, and hands-on implementation program to help you design a scalable, revenue-driving CS org.

VIP members get early access to limited spots and 50% off beta pricing.

🔗 Join the VIP waitlist here: https://csrevspeak.com/L2S-waitlist

Subscribe to CS RevSpeak!

If you found today’s episode valuable, make sure to subscribe on your favorite podcast platform so you never miss an episode. We’d love to hear your thoughts—leave a review and let us know how we’re doing!

Connect with Us:

• Join the Conversation: Customer Success Leaders Hub on LinkedIn
• Subscribe to Our Newsletter: Stay updated with the latest strategies for revenue-driven Customer Success. Sign up here.
• Follow Angeline: Get more insights and tips on LinkedIn. Follow Angeline on LinkedIn.
• Book a 1:1 Coaching Session: Ready to transform your CS team? Book a call with Angeline.
• Visit Our Website: Explore more resources and insights. CS RevSpeak

Until next time, keep driving success and speaking the language of revenue!

Episode Guest: Rav Dhaliwal, Investor & Former CS Exec
LinkedIn Profile |  Rav's Blog
Link to Rav's article: The Opportunities for Customer Success

In the inaugural episode of CS RevSpeak, Angeline sits down with Rav Dhaliwal, a seasoned Customer Success executive turned investor, to explore the evolving role of Customer Success in revenue generation. Rav shares his insights on the critical difference between being accountable for a revenue number and being responsible for achieving it. They discuss the cultural shift required within organizations as CS teams transition into revenue-driving roles, the importance of aligning with sales and understanding the language of revenue, and practical strategies for CS leaders to showcase their impact on the bottom line. Tune in to learn how to navigate the challenges of holding a revenue number without compromising the trusted advisor role.

Key Topics:

• Accountability vs. Responsibility in CS revenue roles
• The importance of language and metrics in aligning with revenue goals
• Practical tips for CS leaders to drive revenue growth while maintaining customer trust
• Sales skills and processes that revenue-driven CS teams can leverage

___

CS Leaders: Ready to scale with clarity and impact?
Join the VIP Waitlist for Lead2Scale [L2S]: The CS Architecture Program. It’s my 12-week training, coaching, and hands-on implementation program to help you design a scalable, revenue-driving CS org.

VIP members get early access to limited spots and 50% off beta pricing.

🔗 Join the VIP waitlist here: https://csrevspeak.com/L2S-waitlist

Subscribe to CS RevSpeak!

If you found today’s episode valuable, make sure to subscribe on your favorite podcast platform so you never miss an episode. We’d love to hear your thoughts—leave a review and let us know how we’re doing!

Connect with Us:

• Join the Conversation: Customer Success Leaders Hub on LinkedIn
• Subscribe to Our Newsletter: Stay updated with the latest strategies for revenue-driven Customer Success. Sign up here.
• Follow Angeline: Get more insights and tips on LinkedIn. Follow Angeline on LinkedIn.
• Book a 1:1 Coaching Session: Ready to transform your CS team? Book a call with Angeline.
• Visit Our Website: Explore more resources and insights. CS RevSpeak

Until next time, keep driving success and speaking the language of revenue!

Angeline Gavino sits down with Dan Ennis to explore how Digital Customer Success can be a powerful revenue driver. Dan shares his expertise on building a scalable Digital CS strategy, emphasizing the importance of aligning customer success efforts with business objectives. They discuss the foundational pillars of digital CS—data, customer journey mapping, automation, and content—and how these elements work together to create proactive engagement and identify revenue opportunities.

From cross-functional alignment to leveraging data and automation, Dan explains how to set up Digital CS models that support growth while delivering value to customers. Tune in for actionable insights on transforming Digital CS from a support function into a strategic revenue generator.

Key Topics:

• The foundational elements of a revenue-driven Digital CS strategy
• Leveraging data and automation for proactive customer engagement
• Cross-functional alignment between CS, marketing, and product for impactful results
• Building scalable CS models for consistent revenue growth
• Using customer journey mapping to identify upsell and expansion opportunities

___

CS Leaders: Ready to scale with clarity and impact?
Join the VIP Waitlist for Lead2Scale [L2S]: The CS Architecture Program. It’s my 12-week training, coaching, and hands-on implementation program to help you design a scalable, revenue-driving CS org.

VIP members get early access to limited spots and 50% off beta pricing.

🔗 Join the VIP waitlist here: https://csrevspeak.com/L2S-waitlist

Subscribe to CS RevSpeak!

If you found today’s episode valuable, make sure to subscribe on your favorite podcast platform so you never miss an episode. We’d love to hear your thoughts—leave a review and let us know how we’re doing!

Connect with Us:

• Join the Conversation: Customer Success Leaders Hub on LinkedIn
• Subscribe to Our Newsletter: Stay updated with the latest strategies for revenue-driven Customer Success. Sign up here.
• Follow Angeline: Get more insights and tips on LinkedIn. Follow Angeline on LinkedIn.
• Book a 1:1 Coaching Session: Ready to transform your CS team? Book a call with Angeline.
• Visit Our Website: Explore more resources and insights. CS RevSpeak

Until next time, keep driving success and speaking the language of revenue!

In this episode, we’re breaking down what actually matters in your first 90 days as a CS leader and how to avoid the chaos that derails so many new leaders.

You’ll learn:
 ✔ Why diagnosing comes before fixing
 ✔ What to focus on in your 30-60-90 day plan
 ✔ How to align with stakeholders and drive early momentum
 ✔ And how to build credibility, clarity, and traction from day one

Whether you're the first CS hire or stepping in to lead an existing team, this episode gives you the structure and strategy to lead with intention.

___

CS Leaders: Ready to scale with clarity and impact?
Join the VIP Waitlist for Lead2Scale [L2S]: The CS Architecture Program. It’s my 12-week training, coaching, and hands-on implementation program to help you design a scalable, revenue-driving CS org.

VIP members get early access to limited spots and 50% off beta pricing.

🔗 Join the VIP waitlist here: https://csrevspeak.com/L2S-waitlist

Subscribe to CS RevSpeak!

If you found today’s episode valuable, make sure to subscribe on your favorite podcast platform so you never miss an episode. We’d love to hear your thoughts—leave a review and let us know how we’re doing!

Connect with Us:

• Join the Conversation: Customer Success Leaders Hub on LinkedIn
• Subscribe to Our Newsletter: Stay updated with the latest strategies for revenue-driven Customer Success. Sign up here.
• Follow Angeline: Get more insights and tips on LinkedIn. Follow Angeline on LinkedIn.
• Book a 1:1 Coaching Session: Ready to transform your CS team? Book a call with Angeline.
• Visit Our Website: Explore more resources and insights. CS RevSpeak

Until next time, keep driving success and speaking the language of revenue!

In this episode, we’re unpacking the biggest missteps founders make when building out Customer Success and how to avoid them.

You’ll learn:
 ✔ Why hiring one CSM to “figure it out” is a setup for failure
 ✔ What embedding CS into your company culture actually looks like
 ✔ The real reason churn isn’t solved by CS alone
 ✔ And how to measure what actually matters—so you don’t get blindsided later

If you’re a founder building your first CS function or a CS leader working to get buy-in from the top, this episode is for you.

___

CS Leaders: Ready to scale with clarity and impact?
Join the VIP Waitlist for Lead2Scale [L2S]: The CS Architecture Program. It’s my 12-week training, coaching, and hands-on implementation program to help you design a scalable, revenue-driving CS org.

VIP members get early access to limited spots and 50% off beta pricing.

🔗 Join the VIP waitlist here: https://csrevspeak.com/L2S-waitlist

Subscribe to CS RevSpeak!

If you found today’s episode valuable, make sure to subscribe on your favorite podcast platform so you never miss an episode. We’d love to hear your thoughts—leave a review and let us know how we’re doing!

Connect with Us:

• Join the Conversation: Customer Success Leaders Hub on LinkedIn
• Subscribe to Our Newsletter: Stay updated with the latest strategies for revenue-driven Customer Success. Sign up here.
• Follow Angeline: Get more insights and tips on LinkedIn. Follow Angeline on LinkedIn.
• Book a 1:1 Coaching Session: Ready to transform your CS team? Book a call with Angeline.
• Visit Our Website: Explore more resources and insights. CS RevSpeak

Until next time, keep driving success and speaking the language of revenue!

Angeline Gavino sits down with Telved Devlet, a seasoned Customer Success and revenue leader, to discuss practical strategies for enabling CS teams to transition into revenue ownership while staying true to a people-first mindset.

Here’s what you’ll learn:

• The mindset shift for CS teams: From “service-oriented” to “revenue-driven.”
• Operationalizing revenue growth: How to create scalable processes that align CS teams with organizational goals.
• Empowering your people: Why understanding your team’s strengths, providing enablement, and matching talent to customer segments is key to success.
• Balancing growth with employee experience: The importance of optimizing internal workflows and avoiding burnout through smarter enablement.

___

CS Leaders: Ready to scale with clarity and impact?
Join the VIP Waitlist for Lead2Scale [L2S]: The CS Architecture Program. It’s my 12-week training, coaching, and hands-on implementation program to help you design a scalable, revenue-driving CS org.

VIP members get early access to limited spots and 50% off beta pricing.

🔗 Join the VIP waitlist here: https://csrevspeak.com/L2S-waitlist

Subscribe to CS RevSpeak!

If you found today’s episode valuable, make sure to subscribe on your favorite podcast platform so you never miss an episode. We’d love to hear your thoughts—leave a review and let us know how we’re doing!

Connect with Us:

• Join the Conversation: Customer Success Leaders Hub on LinkedIn
• Subscribe to Our Newsletter: Stay updated with the latest strategies for revenue-driven Customer Success. Sign up here.
• Follow Angeline: Get more insights and tips on LinkedIn. Follow Angeline on LinkedIn.
• Book a 1:1 Coaching Session: Ready to transform your CS team? Book a call with Angeline.
• Visit Our Website: Explore more resources and insights. CS RevSpeak

Until next time, keep driving success and speaking the language of revenue!