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Explore every episode of the podcast CS RevSpeak - The Podcast for the Revenue-Driven Customer Success Leader

Dive into the complete episode list for CS RevSpeak - The Podcast for the Revenue-Driven Customer Success Leader. Each episode is cataloged with detailed descriptions, making it easy to find and explore specific topics. Keep track of all episodes from your favorite podcast and never miss a moment of insightful content.

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TitlePub. DateDuration
Introducing CS RevSpeak: Empowering CS Leaders to Drive Revenue02 Sep 202400:06:00

Welcome to CS RevSpeak! This podcast is for Customer Success leaders driving revenue growth. Join me, Angeline Gavino, as I dive deep into strategies, frameworks, and insights from top CS experts. Tune in for actionable tips that empower your CS team to succeed! 

___

CS Leaders: Ready to scale with clarity and impact?
Join the VIP Waitlist for Lead2Scale [L2S]: The CS Architecture Program. It’s my 12-week training, coaching, and hands-on implementation program to help you design a scalable, revenue-driving CS org.

VIP members get early access to limited spots and 50% off beta pricing.

🔗 Join the VIP waitlist here: https://csrevspeak.com/L2S-waitlist

Subscribe to CS RevSpeak!

If you found today’s episode valuable, make sure to subscribe on your favorite podcast platform so you never miss an episode. We’d love to hear your thoughts—leave a review and let us know how we’re doing!

Connect with Us:

Until next time, keep driving success and speaking the language of revenue!

Why Transitioning to Revenue-Driven CS Does Not Have to Be Difficult04 Nov 202400:43:47

Episode Guest: Eleni Vorvis, Customer Success Coach, Advisor & Consultant
LinkedIn Profile

In this episode of CS RevSpeak, Angeline speaks with Eleni Vorvis, Customer Success Coach, Advisor & Consultant, to explore the evolving role of Customer Success and its transition towards owning revenue. Eleni shares her insights on how CS leaders can develop the right mindset and leverage their existing skills to make this shift less daunting. She discusses why it’s crucial for CS teams to embrace sales-oriented responsibilities, and how organizations can support this transition with the right frameworks, training, and cross-functional collaboration. If you’re a CS leader navigating this change, Eleni provides practical advice on adapting to a revenue-focused model without losing sight of customer-centricity.

Key Topics:

  • Preparing CS leaders for the transition to revenue accountability
  • Embracing sales skills as a natural part of customer success
  • Leveraging existing skills and frameworks to ease the transition
  • The importance of cross-functional alignment and ongoing enablement

___

CS Leaders: Ready to scale with clarity and impact?
Join the VIP Waitlist for Lead2Scale [L2S]: The CS Architecture Program. It’s my 12-week training, coaching, and hands-on implementation program to help you design a scalable, revenue-driving CS org.

VIP members get early access to limited spots and 50% off beta pricing.

🔗 Join the VIP waitlist here: https://csrevspeak.com/L2S-waitlist

Subscribe to CS RevSpeak!

If you found today’s episode valuable, make sure to subscribe on your favorite podcast platform so you never miss an episode. We’d love to hear your thoughts—leave a review and let us know how we’re doing!

Connect with Us:

Until next time, keep driving success and speaking the language of revenue!

Establishing a Strong Foundation for Revenue-Centric Customer Success21 Oct 202400:35:54

EPISODE GUEST: Ramses Bossuyt, Co-Founder of House of Retention
LinkedIn Profile

In this episode of CS RevSpeak, Angeline speaks with Ramses Bossuyt, Co-Founder of House of Retention, about the realities of leading a revenue-driven Customer Success team and the importance of adapting to the evolving expectations of CS leadership. Ramses shares his experience on how CS leaders can successfully transition their teams to hold revenue accountability and the impact this shift has on cross-functional collaboration. He discusses how to maintain customer-centricity while focusing on revenue targets and why it’s essential for CS to align with Sales and Marketing to achieve consistent growth. Ramses also explores the challenges and solutions involved in balancing revenue goals with long-term customer relationships.

Key Topics:

  • Transitioning CS teams to own revenue responsibilities
  • Balancing customer-centricity with revenue accountability
  • Building alignment between CS, Sales, and Marketing for sustained growth
  • Adapting CS strategies to meet evolving business expectations

___

CS Leaders: Ready to scale with clarity and impact?
Join the VIP Waitlist for Lead2Scale [L2S]: The CS Architecture Program. It’s my 12-week training, coaching, and hands-on implementation program to help you design a scalable, revenue-driving CS org.

VIP members get early access to limited spots and 50% off beta pricing.

🔗 Join the VIP waitlist here: https://csrevspeak.com/L2S-waitlist

Subscribe to CS RevSpeak!

If you found today’s episode valuable, make sure to subscribe on your favorite podcast platform so you never miss an episode. We’d love to hear your thoughts—leave a review and let us know how we’re doing!

Connect with Us:

Until next time, keep driving success and speaking the language of revenue!

Driving Revenue Accountability in Cross-Functional Teams07 Oct 202400:29:59

Episode Guest: Bob Mathers, Revenue Coach & Consultant
LinkedIn Profile

In this episode of CS RevSpeak, Angeline sits down with Bob Mathers, a seasoned revenue coach and consultant, to dive deep into the challenges of leading a revenue-centric Customer Success team. Bob shares his thoughts on why customer success leaders often bear the brunt of retention failures, even as other departments continue to hit their targets. He also discusses the need for cross-functional alignment, the importance of making customer success everyone’s responsibility, and how to build collaborative relationships across departments like sales, marketing, and product to drive revenue growth. If you're looking for practical advice on how to drive cross-functional collaboration, this episode is packed with actionable insights to help you tackle the toughest challenges.

Key Topics:

  • Rallying the company towards customer centricity and revenue accountability
  • The role the Product, Sales, and Marketing teams play in retention and growth
  • Aligning compensation structures to support cross-functional collaboration and revenue accountability
  • Breaking down silos between departments to create a unified approach to customer success and revenue generation

___

CS Leaders: Ready to scale with clarity and impact?
Join the VIP Waitlist for Lead2Scale [L2S]: The CS Architecture Program. It’s my 12-week training, coaching, and hands-on implementation program to help you design a scalable, revenue-driving CS org.

VIP members get early access to limited spots and 50% off beta pricing.

🔗 Join the VIP waitlist here: https://csrevspeak.com/L2S-waitlist

Subscribe to CS RevSpeak!

If you found today’s episode valuable, make sure to subscribe on your favorite podcast platform so you never miss an episode. We’d love to hear your thoughts—leave a review and let us know how we’re doing!

Connect with Us:

Until next time, keep driving success and speaking the language of revenue!

5-Steps to Transitioning Your CS Team to Drive Revenue23 Sep 202400:39:24

Episode Guest: Guy Galon, CS Executive Advisor
LinkedIn Profile  | The CSCycle

In this episode of CS RevSpeak, Angeline welcomes Guy Galon, Customer Success Executive Advisor and Founder of CSCycle, to discuss the increasingly prominent role of revenue in Customer Success. Guy shares his perspective on the delicate balance between driving revenue and maintaining the trusted advisor status that CS teams are known for. Together, they explore the challenges of transitioning a CS team to carry a revenue quota, the importance of aligning with sales teams, and how to develop the right skill sets for success. Guy offers practical advice on how to enable CS teams to contribute to revenue growth without compromising customer relationships, including the key steps CS leaders should take to prepare their teams for this shift. Tune in to gain valuable insights on making your CS team a powerful driver of both customer satisfaction and revenue.

Key Topics:

  • Balancing revenue goals with maintaining strong customer relationships
  • Strategies for transitioning CS teams to a quota-carrying model
  • Aligning Customer Success with Sales for unified revenue goals
  • Developing the necessary skills and mindset for revenue-driven CS teams

___

CS Leaders: Ready to scale with clarity and impact?
Join the VIP Waitlist for Lead2Scale [L2S]: The CS Architecture Program. It’s my 12-week training, coaching, and hands-on implementation program to help you design a scalable, revenue-driving CS org.

VIP members get early access to limited spots and 50% off beta pricing.

🔗 Join the VIP waitlist here: https://csrevspeak.com/L2S-waitlist

Subscribe to CS RevSpeak!

If you found today’s episode valuable, make sure to subscribe on your favorite podcast platform so you never miss an episode. We’d love to hear your thoughts—leave a review and let us know how we’re doing!

Connect with Us:

Until next time, keep driving success and speaking the language of revenue!

What Can CS Learn from Sales in Order to Drive Revenue Growth?09 Sep 202400:32:15

Episode Guest: Rav Dhaliwal, Investor & Former CS Exec
LinkedIn Profile |  Rav's Blog
Link to Rav's article: The Opportunities for Customer Success

In the inaugural episode of CS RevSpeak, Angeline sits down with Rav Dhaliwal, a seasoned Customer Success executive turned investor, to explore the evolving role of Customer Success in revenue generation. Rav shares his insights on the critical difference between being accountable for a revenue number and being responsible for achieving it. They discuss the cultural shift required within organizations as CS teams transition into revenue-driving roles, the importance of aligning with sales and understanding the language of revenue, and practical strategies for CS leaders to showcase their impact on the bottom line. Tune in to learn how to navigate the challenges of holding a revenue number without compromising the trusted advisor role.

Key Topics:

  • Accountability vs. Responsibility in CS revenue roles
  • The importance of language and metrics in aligning with revenue goals
  • Practical tips for CS leaders to drive revenue growth while maintaining customer trust
  • Sales skills and processes that revenue-driven CS teams can leverage

___

CS Leaders: Ready to scale with clarity and impact?
Join the VIP Waitlist for Lead2Scale [L2S]: The CS Architecture Program. It’s my 12-week training, coaching, and hands-on implementation program to help you design a scalable, revenue-driving CS org.

VIP members get early access to limited spots and 50% off beta pricing.

🔗 Join the VIP waitlist here: https://csrevspeak.com/L2S-waitlist

Subscribe to CS RevSpeak!

If you found today’s episode valuable, make sure to subscribe on your favorite podcast platform so you never miss an episode. We’d love to hear your thoughts—leave a review and let us know how we’re doing!

Connect with Us:

Until next time, keep driving success and speaking the language of revenue!

Digital Customer Success as a Revenue Driver18 Nov 202400:38:47

Angeline Gavino sits down with Dan Ennis to explore how Digital Customer Success can be a powerful revenue driver. Dan shares his expertise on building a scalable Digital CS strategy, emphasizing the importance of aligning customer success efforts with business objectives. They discuss the foundational pillars of digital CS—data, customer journey mapping, automation, and content—and how these elements work together to create proactive engagement and identify revenue opportunities.

From cross-functional alignment to leveraging data and automation, Dan explains how to set up Digital CS models that support growth while delivering value to customers. Tune in for actionable insights on transforming Digital CS from a support function into a strategic revenue generator.

Key Topics:

  • The foundational elements of a revenue-driven Digital CS strategy
  • Leveraging data and automation for proactive customer engagement
  • Cross-functional alignment between CS, marketing, and product for impactful results
  • Building scalable CS models for consistent revenue growth
  • Using customer journey mapping to identify upsell and expansion opportunities

___

CS Leaders: Ready to scale with clarity and impact?
Join the VIP Waitlist for Lead2Scale [L2S]: The CS Architecture Program. It’s my 12-week training, coaching, and hands-on implementation program to help you design a scalable, revenue-driving CS org.

VIP members get early access to limited spots and 50% off beta pricing.

🔗 Join the VIP waitlist here: https://csrevspeak.com/L2S-waitlist

Subscribe to CS RevSpeak!

If you found today’s episode valuable, make sure to subscribe on your favorite podcast platform so you never miss an episode. We’d love to hear your thoughts—leave a review and let us know how we’re doing!

Connect with Us:

Until next time, keep driving success and speaking the language of revenue!

How to Succeed in Your First 90 Days as a Customer Success Leader21 Jul 202500:20:06

In this episode, we’re breaking down what actually matters in your first 90 days as a CS leader and how to avoid the chaos that derails so many new leaders.

You’ll learn:
 ✔ Why diagnosing comes before fixing
 ✔ What to focus on in your 30-60-90 day plan
 ✔ How to align with stakeholders and drive early momentum
 ✔ And how to build credibility, clarity, and traction from day one

Whether you're the first CS hire or stepping in to lead an existing team, this episode gives you the structure and strategy to lead with intention.

___

CS Leaders: Ready to scale with clarity and impact?
Join the VIP Waitlist for Lead2Scale [L2S]: The CS Architecture Program. It’s my 12-week training, coaching, and hands-on implementation program to help you design a scalable, revenue-driving CS org.

VIP members get early access to limited spots and 50% off beta pricing.

🔗 Join the VIP waitlist here: https://csrevspeak.com/L2S-waitlist

Subscribe to CS RevSpeak!

If you found today’s episode valuable, make sure to subscribe on your favorite podcast platform so you never miss an episode. We’d love to hear your thoughts—leave a review and let us know how we’re doing!

Connect with Us:

Until next time, keep driving success and speaking the language of revenue!

What Founders Get Wrong About Customer Success07 Jul 202500:15:07

In this episode, we’re unpacking the biggest missteps founders make when building out Customer Success and how to avoid them.

You’ll learn:
 ✔ Why hiring one CSM to “figure it out” is a setup for failure
 ✔ What embedding CS into your company culture actually looks like
 ✔ The real reason churn isn’t solved by CS alone
 ✔ And how to measure what actually matters—so you don’t get blindsided later

If you’re a founder building your first CS function or a CS leader working to get buy-in from the top, this episode is for you.

___

CS Leaders: Ready to scale with clarity and impact?
Join the VIP Waitlist for Lead2Scale [L2S]: The CS Architecture Program. It’s my 12-week training, coaching, and hands-on implementation program to help you design a scalable, revenue-driving CS org.

VIP members get early access to limited spots and 50% off beta pricing.

🔗 Join the VIP waitlist here: https://csrevspeak.com/L2S-waitlist

Subscribe to CS RevSpeak!

If you found today’s episode valuable, make sure to subscribe on your favorite podcast platform so you never miss an episode. We’d love to hear your thoughts—leave a review and let us know how we’re doing!

Connect with Us:

Until next time, keep driving success and speaking the language of revenue!

Balancing Growth and Employee Empowerment in Revenue-Driven Customer Success03 Mar 202500:42:15

Angeline Gavino sits down with Telved Devlet, a seasoned Customer Success and revenue leader, to discuss practical strategies for enabling CS teams to transition into revenue ownership while staying true to a people-first mindset.

Here’s what you’ll learn:

  • The mindset shift for CS teams: From “service-oriented” to “revenue-driven.”
  • Operationalizing revenue growth: How to create scalable processes that align CS teams with organizational goals.
  • Empowering your people: Why understanding your team’s strengths, providing enablement, and matching talent to customer segments is key to success.
  • Balancing growth with employee experience: The importance of optimizing internal workflows and avoiding burnout through smarter enablement.

___

CS Leaders: Ready to scale with clarity and impact?
Join the VIP Waitlist for Lead2Scale [L2S]: The CS Architecture Program. It’s my 12-week training, coaching, and hands-on implementation program to help you design a scalable, revenue-driving CS org.

VIP members get early access to limited spots and 50% off beta pricing.

🔗 Join the VIP waitlist here: https://csrevspeak.com/L2S-waitlist

Subscribe to CS RevSpeak!

If you found today’s episode valuable, make sure to subscribe on your favorite podcast platform so you never miss an episode. We’d love to hear your thoughts—leave a review and let us know how we’re doing!

Connect with Us:

Until next time, keep driving success and speaking the language of revenue!

Leadership Strategies for Managing Up, Across, and Within in Revenue-Focused CS17 Feb 202500:41:30

Angeline Gavino is joined by Mike Simmons, Founder of Catalyst A.C.T.S, to explore the critical role of leadership in driving cultural and operational shifts within Customer Success. He shares his unique insights on navigating the transition to revenue-driven CS and building high-performing teams.

Key discussion points include:

  • The essence of leadership: What it truly means to lead and move organizations forward.
  • The role of culture in driving success: How to shift from reactive support to proactive customer success.
  • Aligning CS with revenue goals: Building a clear strategy to help CS teams own revenue responsibility.
  • Tackling internal change management: Practical advice for influencing cross-functional alignment and managing up.
  • Leadership starts with self: How leaders can better understand their impact, communicate effectively, and drive meaningful results.

___

CS Leaders: Ready to scale with clarity and impact?
Join the VIP Waitlist for Lead2Scale [L2S]: The CS Architecture Program. It’s my 12-week training, coaching, and hands-on implementation program to help you design a scalable, revenue-driving CS org.

VIP members get early access to limited spots and 50% off beta pricing.

🔗 Join the VIP waitlist here: https://csrevspeak.com/L2S-waitlist

Subscribe to CS RevSpeak!

If you found today’s episode valuable, make sure to subscribe on your favorite podcast platform so you never miss an episode. We’d love to hear your thoughts—leave a review and let us know how we’re doing!

Connect with Us:

Until next time, keep driving success and speaking the language of revenue!

Bridging the Gap: How Enablement Empowers CS Teams to Drive Growth03 Feb 202500:36:46

Angeline Gavino welcomes Gina Patel, a seasoned Customer Success leader with 15+ years of experience, to discuss her journey of building and scaling CS teams that drive retention, growth, and operational efficiency.

Gina shares her expertise on:

  • Building high-performing CS teams: Mentoring, coaching, and equipping CSMs to grow professionally while delivering customer value.
  • Enablement for Customer Success: The critical role of proper training, tools, and support to empower CSMs to excel in today’s demanding environment.
  • Bridging the gap between CS and Sales: Leveraging consultative approaches to identify and act on growth opportunities.
  • Shifting CS to own revenue: How organizations can align comp structures, provide proper training, and empower CSMs to drive net revenue retention.

___

CS Leaders: Ready to scale with clarity and impact?
Join the VIP Waitlist for Lead2Scale [L2S]: The CS Architecture Program. It’s my 12-week training, coaching, and hands-on implementation program to help you design a scalable, revenue-driving CS org.

VIP members get early access to limited spots and 50% off beta pricing.

🔗 Join the VIP waitlist here: https://csrevspeak.com/L2S-waitlist

Subscribe to CS RevSpeak!

If you found today’s episode valuable, make sure to subscribe on your favorite podcast platform so you never miss an episode. We’d love to hear your thoughts—leave a review and let us know how we’re doing!

Connect with Us:

Until next time, keep driving success and speaking the language of revenue!

Leading for Revenue Impact: Essential Traits of a CS Leader20 Jan 202500:40:14

In this episode of the CS RevSpeak Podcast, Angeline Gavino sits down with Thomas Voigt, Customer Success Coach and Founder of The CS Academy, for a deep dive into what it means to be a leader in the Customer Success space—particularly when leading for revenue impact.

Thomas shares invaluable insights on:

  • The competencies and skills successful CS leaders possess and why they are critical in today’s landscape.
  • A leader’s role in uplifting Customer Success within their organization, positioning it as a strategic, revenue-driving function.
  • How to work on yourself and improve your leadership style, including practical tips for continuous learning and personal growth.
  • The importance of mental wellbeing as a leader, especially in navigating the challenges of a high-pressure role.

This episode is a masterclass in leadership for CS professionals, offering actionable advice for those looking to transform their teams, their organizations and themselves.

___

CS Leaders: Ready to scale with clarity and impact?
Join the VIP Waitlist for Lead2Scale [L2S]: The CS Architecture Program. It’s my 12-week training, coaching, and hands-on implementation program to help you design a scalable, revenue-driving CS org.

VIP members get early access to limited spots and 50% off beta pricing.

🔗 Join the VIP waitlist here: https://csrevspeak.com/L2S-waitlist

Subscribe to CS RevSpeak!

If you found today’s episode valuable, make sure to subscribe on your favorite podcast platform so you never miss an episode. We’d love to hear your thoughts—leave a review and let us know how we’re doing!

Connect with Us:

Until next time, keep driving success and speaking the language of revenue!

The Strategic Shift: Preparing CS Teams for Revenue Goals06 Jan 202500:46:48

When Ryan Dalton joined Intiveo as Vice President Customer Experience Revenue, he made one thing clear: Customer Success would be a revenue-driving function.

In this episode, Angeline Gavino sits down with Ryan to discuss how he strategically transformed the existing CS team’s charter to include expansion ownership within one year. Ryan shares the deliberate steps he took to build a strong foundation for this shift, including:

  • Developing playbooks, role plays, and enablement programs to instill confidence in his team.
  • Structuring responsibilities to ensure CSMs could focus on expansion without being overburdened.
  • Redefining Sales and CS roles to create clarity and collaboration.
  • Designing a compensation structure that motivates and rewards CSMs for driving revenue.

He also dives into why CS leaders must strategically position Customer Success as a revenue driver in today’s SaaS landscape. He explains how this alignment changes the conversation at the board level, turning CS into a value-adding business unit rather than a cost center.

If you’re ready to elevate your CS team and take on revenue accountability, this episode is a must-listen.

___

CS Leaders: Ready to scale with clarity and impact?
Join the VIP Waitlist for Lead2Scale [L2S]: The CS Architecture Program. It’s my 12-week training, coaching, and hands-on implementation program to help you design a scalable, revenue-driving CS org.

VIP members get early access to limited spots and 50% off beta pricing.

🔗 Join the VIP waitlist here: https://csrevspeak.com/L2S-waitlist

Subscribe to CS RevSpeak!

If you found today’s episode valuable, make sure to subscribe on your favorite podcast platform so you never miss an episode. We’d love to hear your thoughts—leave a review and let us know how we’re doing!

Connect with Us:

Until next time, keep driving success and speaking the language of revenue!

Structuring Compensation for Revenue-Driven CS Teams16 Dec 202400:42:03

Angeline sits down with Ejieme Eromosele, a GTM leader at Quik and Founder of Success in Black, to explore the evolving world of compensation in revenue-driven Customer Success. Ejieme shares her unique journey into CS, her commitment to diversity, equity, and inclusion and her mission to empower CS teams to make a significant revenue impact.

Key Topics:

  • Structuring compensation to align with retention and growth goals.
  • Balancing incentives to drive the right behaviors in CS teams.
  • Identifying the key metrics that should influence compensation plans.

Resources:

___

CS Leaders: Ready to scale with clarity and impact?
Join the VIP Waitlist for Lead2Scale [L2S]: The CS Architecture Program. It’s my 12-week training, coaching, and hands-on implementation program to help you design a scalable, revenue-driving CS org.

VIP members get early access to limited spots and 50% off beta pricing.

🔗 Join the VIP waitlist here: https://csrevspeak.com/L2S-waitlist

Subscribe to CS RevSpeak!

If you found today’s episode valuable, make sure to subscribe on your favorite podcast platform so you never miss an episode. We’d love to hear your thoughts—leave a review and let us know how we’re doing!

Connect with Us:

Until next time, keep driving success and speaking the language of revenue!

Unlocking Revenue Growth with Impact Drivers02 Dec 202400:36:29

Angeline Gavino sits down with Pieter Boon, Co-founder of ImpactPilot, to delve into the transformative concept of impact drivers and their role in revenue growth for Customer Success teams. They explore practical strategies to connect CS activities to measurable outcomes like retention and expansion.

Key Topics:

  • What are impact drivers and why are they critical for CS teams?
  • How to identify the most relevant impact drivers for your customers.
  • How do impact drivers differ from customer health scores?
  • Turning impact drivers into actionable plans that influence revenue outcomes.
  • Leveraging impact drivers for customer segmentation and prioritization.
  • Real-world examples of impact drivers boosting retention and expansion.

Resources:

  1. Impact Driver Library
  2. Tracking Sheet

___

CS Leaders: Ready to scale with clarity and impact?
Join the VIP Waitlist for Lead2Scale [L2S]: The CS Architecture Program. It’s my 12-week training, coaching, and hands-on implementation program to help you design a scalable, revenue-driving CS org.

VIP members get early access to limited spots and 50% off beta pricing.

🔗 Join the VIP waitlist here: https://csrevspeak.com/L2S-waitlist

Subscribe to CS RevSpeak!

If you found today’s episode valuable, make sure to subscribe on your favorite podcast platform so you never miss an episode. We’d love to hear your thoughts—leave a review and let us know how we’re doing!

Connect with Us:

Until next time, keep driving success and speaking the language of revenue!

How to Equip Your Customer Success Team for Revenue Conversations23 Jun 202500:23:25

In this episode, we’re getting honest about what really holds CS teams back from leading effective revenue conversations and what you, as a CS leader, can do to fix it.

You’ll learn:
 ✔ The core mindset shift your CSMs need before anything else
 ✔ Why hesitancy isn’t about discomfort with “selling”; it’s about blind spots
 ✔ How to build situational fluency through coaching and enablement
 ✔ And how to embed revenue enablement into your team’s daily rhythm, tools, and culture

If your team owns renewals or expansions or if you’re rolling out revenue responsibilities soon, this episode is your playbook.

___

CS Leaders: Ready to scale with clarity and impact?
Join the VIP Waitlist for Lead2Scale [L2S]: The CS Architecture Program. It’s my 12-week training, coaching, and hands-on implementation program to help you design a scalable, revenue-driving CS org.

VIP members get early access to limited spots and 50% off beta pricing.

🔗 Join the VIP waitlist here: https://csrevspeak.com/L2S-waitlist

Subscribe to CS RevSpeak!

If you found today’s episode valuable, make sure to subscribe on your favorite podcast platform so you never miss an episode. We’d love to hear your thoughts—leave a review and let us know how we’re doing!

Connect with Us:

Until next time, keep driving success and speaking the language of revenue!

Why Coaching Accelerates Customer Success Leadership Growth09 Jun 202500:18:32

In this episode, we unpack the leadership blind spots that keep CS leaders stuck and why trying to navigate them alone slows everything down. You’ll learn how coaching can help you build clarity, spot the patterns you’re too close to see, and move forward with sharper focus and confidence. 

This episode explores:
 ✔ Why leadership actually gets harder the more senior you become
 ✔ The difference between experience and awareness (and why both matter)
 ✔ How blind spots show up in your thinking, your org, and your strategy
 ✔ And why coaching can help you accelerate your growth without burning out

If you’re building a CS org, stepping into a bigger role, or feeling stuck somewhere in the middle, this one’s for you. You don’t have to figure it all out alone.

___

CS Leaders: Ready to scale with clarity and impact?
Join the VIP Waitlist for Lead2Scale [L2S]: The CS Architecture Program. It’s my 12-week training, coaching, and hands-on implementation program to help you design a scalable, revenue-driving CS org.

VIP members get early access to limited spots and 50% off beta pricing.

🔗 Join the VIP waitlist here: https://csrevspeak.com/L2S-waitlist

Subscribe to CS RevSpeak!

If you found today’s episode valuable, make sure to subscribe on your favorite podcast platform so you never miss an episode. We’d love to hear your thoughts—leave a review and let us know how we’re doing!

Connect with Us:

Until next time, keep driving success and speaking the language of revenue!

How to Build Customer Success as the First CS Hire in a Startup26 May 202500:22:26

In this episode, I’m pulling back the curtain on what it’s really like to build from scratch based on my own experience and the CS leaders I’ve coached.

We’ll walk through: 

  • What to prioritize in your first 90 days
  • The three foundational pillars to focus on when you’re a team of one
  • How to avoid burnout and build scrappy systems that actually scale
  • How to prove the value of CS internally without fancy tools or dashboards
  • When (and how) to make the case for your first hire

This episode is practical, honest, and full of real-world tactics that you can put into play immediately especially if you’re juggling onboarding, renewals, internal fire drills, and everything in between.

___

CS Leaders: Ready to scale with clarity and impact?
Join the VIP Waitlist for Lead2Scale [L2S]: The CS Architecture Program. It’s my 12-week training, coaching, and hands-on implementation program to help you design a scalable, revenue-driving CS org.

VIP members get early access to limited spots and 50% off beta pricing.

🔗 Join the VIP waitlist here: https://csrevspeak.com/L2S-waitlist

Subscribe to CS RevSpeak!

If you found today’s episode valuable, make sure to subscribe on your favorite podcast platform so you never miss an episode. We’d love to hear your thoughts—leave a review and let us know how we’re doing!

Connect with Us:

Until next time, keep driving success and speaking the language of revenue!

How to Coach Your Customer Success Team to Be More Strategic12 May 202500:25:57

In this episode, I break down what being strategic actually means in a Customer Success context. And how you, as a CS leader, can help your team move from task execution to value leadership.

We’ll walk through:

  • The 5 core behaviors that define strategic CSMs
  • How to coach and enable your team to develop this skillset
  • Tactical ways to embed strategic thinking into your culture and operating model

Plus, I’ll share real frameworks, coaching questions and enablement tips you can start using right away.

If you want to build a CS team that drives revenue, retention and long-term customer value, not just completes tasks, this episode is a must-listen.

___

CS Leaders: Ready to scale with clarity and impact?
Join the VIP Waitlist for Lead2Scale [L2S]: The CS Architecture Program. It’s my 12-week training, coaching, and hands-on implementation program to help you design a scalable, revenue-driving CS org.

VIP members get early access to limited spots and 50% off beta pricing.

🔗 Join the VIP waitlist here: https://csrevspeak.com/L2S-waitlist

Subscribe to CS RevSpeak!

If you found today’s episode valuable, make sure to subscribe on your favorite podcast platform so you never miss an episode. We’d love to hear your thoughts—leave a review and let us know how we’re doing!

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Doing More with Less: Leading Customer Success Teams Through Constraints28 Apr 202500:27:24

This episode is for every CS leader trying to navigate the impossible: higher targets, more responsibilities, tighter budgets and somehow still expected to deliver results without burning out their team.

We always hear “do more with less” but no one really explains how to do that in a way that actually works. 

So in this episode, we’re diving into what that really looks like in practice.

You’ll learn: 

  • Where to focus when you can’t do it all
  • How to scale impact without scaling headcount
  • How to build cross-functional leverage when hiring isn’t an option
  • How to protect your team’s energy

These aren’t just high-level ideas. I'm going to walk you through actual tactical strategies I’ve implemented myself and coached CS leaders on across different stages and industries.

If you’ve been feeling stretched thin or looking for a better way to lead through constraint, this one’s for you.

___

CS Leaders: Ready to scale with clarity and impact?
Join the VIP Waitlist for Lead2Scale [L2S]: The CS Architecture Program. It’s my 12-week training, coaching, and hands-on implementation program to help you design a scalable, revenue-driving CS org.

VIP members get early access to limited spots and 50% off beta pricing.

🔗 Join the VIP waitlist here: https://csrevspeak.com/L2S-waitlist

Subscribe to CS RevSpeak!

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Until next time, keep driving success and speaking the language of revenue!

The 3 Shifts Your Customer Success Team Needs to Own Revenue14 Apr 202500:19:22

Should CS Own Revenue? Most teams are already doing it. Just not doing it well.

In this episode, I dive deep into the Revenue Ownership model of Customer Success—where CS owns both retention and expansion—and share the three critical shifts your team needs to make to actually succeed:

✅ A Mindset Shift: From service to growth
✅ A Culture Shift: From passive to proactive
✅ A Strategy Shift: From value realization to value creation

Because if you’re giving your CSMs revenue targets without changing how they operate, you’re setting them up to fail.

🎧 Listen to learn how to:

  • Evolve your CS motion without losing customer trust
  • Empower your team to lead revenue conversations
  • Unlock long-term, scalable growth through CS

___

CS Leaders: Ready to scale with clarity and impact?
Join the VIP Waitlist for Lead2Scale [L2S]: The CS Architecture Program. It’s my 12-week training, coaching, and hands-on implementation program to help you design a scalable, revenue-driving CS org.

VIP members get early access to limited spots and 50% off beta pricing.

🔗 Join the VIP waitlist here: https://csrevspeak.com/L2S-waitlist

Subscribe to CS RevSpeak!

If you found today’s episode valuable, make sure to subscribe on your favorite podcast platform so you never miss an episode. We’d love to hear your thoughts—leave a review and let us know how we’re doing!

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Until next time, keep driving success and speaking the language of revenue!

Should Customer Success Teams Own Revenue?31 Mar 202500:22:40

The debate continues: Should Customer Success own a revenue number or focus solely on adoption and value?

In this episode, Angeline Gavino explores why we’ve been asking the wrong question all along.

Instead of debating if CS should own revenue, we should be asking:
👉 How should revenue be measured, enabled, or owned within your CS team?

In this episode, Angeline breaks down:

  • Why Customer Success was born in the SaaS era
  • The real driver behind the shift toward revenue accountability in CS
  • The three Revenue-Driven CS Models every organization should understand:
    • Revenue Protection (Retention Focused)
    • Revenue Enablement (Retention + Expansion Identification)
    • Revenue Ownership (Retention + Expansion Ownership)

You’ll also learn about the PRISM Framework, a 5-factor decision tool to help you determine the right revenue model for your CS team.

Download the free resource here: https://drive.google.com/file/d/14SJB9NED656Xa4VWbKQqIyhNSwimIjl8/view?usp=sharing

Whether you're already assigning revenue targets to CS or just starting to rethink your strategy, this episode is packed with insights to help you build a scalable, sustainable and aligned CS function.

___

CS Leaders: Ready to scale with clarity and impact?
Join the VIP Waitlist for Lead2Scale [L2S]: The CS Architecture Program. It’s my 12-week training, coaching, and hands-on implementation program to help you design a scalable, revenue-driving CS org.

VIP members get early access to limited spots and 50% off beta pricing.

🔗 Join the VIP waitlist here: https://csrevspeak.com/L2S-waitlist

Subscribe to CS RevSpeak!

If you found today’s episode valuable, make sure to subscribe on your favorite podcast platform so you never miss an episode. We’d love to hear your thoughts—leave a review and let us know how we’re doing!

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Until next time, keep driving success and speaking the language of revenue!

Becoming a CCO: A Journey Through Leadership and Revenue Ownership17 Mar 202500:43:10

Angeline Gavino sits down with Alexandra Sagaydak, Chief Customer Officer at PeopleForce, to dive into the realities of CS leadership and the journey to becoming a CCO in a revenue-driven world.

Alexandra shares her insights on:

  • The evolving role of a CCO: What it really takes to lead Customer Success at the executive level.
  • Owning revenue as a CS leader: How she built and scaled a CS team that naturally took on expansion and renewals.
  • Career growth in CS leadership: Her unconventional journey from account management to CCO—and what aspiring leaders can learn from it.
  • Shifting from IC to leadership: The mindset shift required when moving from owning your own KPIs to leading a team toward company-wide success.

This episode is a must-listen for aspiring CS leaders looking to grow into executive roles and for current CS executives who want to refine their leadership approach.

___

CS Leaders: Ready to scale with clarity and impact?
Join the VIP Waitlist for Lead2Scale [L2S]: The CS Architecture Program. It’s my 12-week training, coaching, and hands-on implementation program to help you design a scalable, revenue-driving CS org.

VIP members get early access to limited spots and 50% off beta pricing.

🔗 Join the VIP waitlist here: https://csrevspeak.com/L2S-waitlist

Subscribe to CS RevSpeak!

If you found today’s episode valuable, make sure to subscribe on your favorite podcast platform so you never miss an episode. We’d love to hear your thoughts—leave a review and let us know how we’re doing!

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Until next time, keep driving success and speaking the language of revenue!

The Customer Success Playbook for Product-Led Growth18 Aug 202500:21:39

In this episode, we’re diving into the critical role Customer Success plays in a Product-Led Growth (PLG) motion and how to rethink your CS team’s focus and metrics in a self-serve world.

You’ll learn:
 ✔ What makes PLG fundamentally different from traditional sales-led models
 ✔ How CS can drive value throughout the entire user journey—from sign-up to expansion
 ✔ How to adapt your engagement model and scale success in a product-led environment
 ✔ Key metrics that matter in PLG and how to measure CS impact

Whether you're supporting freemium users, converting trials, or scaling high-touch guidance for power users, this episode will give you clarity on how CS can move the needle in a PLG-driven company.

___

CS Leaders: Ready to scale with clarity and impact?
Join the VIP Waitlist for Lead2Scale [L2S]: The CS Architecture Program. It’s my 12-week training, coaching, and hands-on implementation program to help you design a scalable, revenue-driving CS org.

VIP members get early access to limited spots and 50% off beta pricing.

🔗 Join the VIP waitlist here: https://csrevspeak.com/L2S-waitlist

Subscribe to CS RevSpeak!

If you found today’s episode valuable, make sure to subscribe on your favorite podcast platform so you never miss an episode. We’d love to hear your thoughts—leave a review and let us know how we’re doing!

Connect with Us:

Until next time, keep driving success and speaking the language of revenue!

The Ultimate Guide to Structuring a Customer Success Manager Interview Process04 Aug 202500:14:11

In this episode, we’re breaking down how to structure your CSM interview process and find the right fit for your team.

You’ll learn:
 ✔ How to define success and the skills your CSM needs
 ✔ How to design a 4-round interview process for deeper insights
 ✔ Why practical exercises are key to assessing real-world skills
 ✔ How to evaluate cultural fit and alignment with your team

Whether you’re hiring your first CSM or scaling your team, this episode will help you hire with confidence and set your team up for success.

___

CS Leaders: Ready to scale with clarity and impact?
Join the VIP Waitlist for Lead2Scale [L2S]: The CS Architecture Program. It’s my 12-week training, coaching, and hands-on implementation program to help you design a scalable, revenue-driving CS org.

VIP members get early access to limited spots and 50% off beta pricing.

🔗 Join the VIP waitlist here: https://csrevspeak.com/L2S-waitlist

Subscribe to CS RevSpeak!

If you found today’s episode valuable, make sure to subscribe on your favorite podcast platform so you never miss an episode. We’d love to hear your thoughts—leave a review and let us know how we’re doing!

Connect with Us:

Until next time, keep driving success and speaking the language of revenue!

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