The Fraud Boxer Podcast – Détails, épisodes et analyse

**This is a Flashback to the most popular episode of 2023 with new and improved audio!  The topic is more relevant than ever before!**

It's a new year with new sales goals and it's right before conference season so the sales managers are hunting and we're all in their sights! 

Jordan shares his big lists of what doesn't work and what works in our unique industry. Cambria is back to give her opinion from her sales past on Jordan's list and help us all understand why certain things are done the way they are. Jordan has shared a similar list in the past that is no longer available so it was time to update the list and put it out on Fraud Boxer! Hope everyone gets some value out of this conversation and it is helpful to the new sales folks entering our space. 

Cambria Valente - https://www.linkedin.com/in/cambria-hobbs/

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Fraud Boxer is also proudly presented by Sardine. I’ve been saying since I started that the best fraud tools are tools created by fraud people. Well, with sardine, you get something created by the fraud squad for the fraud squad. From KYC to onboarding fraud and payment fraud, with over 4,000 signals like device, email, and telco, to AML monitoring. They have a rule builder custom ML models and ship new features weekly. They understand that fraud rates are increasing and fraud budgets aren't. With Sardine, you get a team that isn’t afraid to roll up their sleeves and jump in with you on those big investigations. You’re not just buying one of the best tools but the whole team behind it! 

Please give them a warm welcome by visiting www.sardine.ai today to learn more!

On this episode of Fraud Boxer presented by Spec we shed light on the complexities and challenges faced by the automotive and lending industries, particularly in relation to fraud detection and prevention. Andrew Austin from Carmax discusses his background in the military and his eventual transition to the automotive and lending sectors, and the evolution of fraud prevention strategies in the digital age. The discussion touches on various topics, including the role of identity verification (IDV), the challenges of ACH fraud in the auto industry, and the importance of thorough financial validation and risk assessment when extending credit to customers.

Andrew shares insightful perspectives on the need for stronger identity verification measures, the potential of tokenized identity for enhanced security, and the significance of addressing fraudulent practices in lending and auto industries. He discusses the nuances of income misrepresentation and the prevalence of fraudulent documentation in lending processes, highlighting the need for more robust risk assessment and validation measures.

The discussion brings to light the need for a holistic approach to fraud prevention and the significance of innovative technologies such as biometric authentication and pass keys.

The insightful discussion provides valuable insights for industry professionals, policymakers, and consumers, emphasizing the importance of staying ahead of evolving fraud tactics and investing in robust identity verification and risk assessment processes. The themes explored in the conversation hold relevance in the current landscape of digital security and financial risk management, making it imperative for industry stakeholders to prioritize effective fraud prevention strategies.

Andrew Austin: https://www.linkedin.com/in/awaustin/

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We are loving having Spec as our Q4 Sponsor!  Their patented no-code orchestration platform has been a complete game changer for how we approach fraud and authentication. They give fraud fighters (and marketing and security teams!) full coverage and visibility into the entire customer journey with the ability to collect data, deploy in any tech stack and connect to any solution to answer their attacks such as calling 3rd party APIs,  building logic and workflows, all with the ability to take action anywhere in the entire customer journey!  With constant moving targets it's nice to have a product that moves it's aim with you! 

Please visit www.specprotected.com to learn more and schedule a demo today to see what you have been missing all along! 

It's finally here!  Listen to my THREE guests join Jordan to talk about recruiting and being recruited!  Meg Hanna from TEKsystems, Audree Wadkins from Hot Topic, and Doug Rubenstein from Manufacturers Bank sit down with Jordan and discuss their approaches to recruiting and interviewing. From call backs to salary negotiations we cover a lot of ground. We touch on outside and inside recruiting and how they differ and Jordan asks questions he's always wanted to about the whole process and why it takes so damn long!  Hope you enjoy! 

Doug Rubenstein: https://www.linkedin.com/in/douglas-rubenstein-83198372/

Meg Hanna: https://www.linkedin.com/in/meg-hanna-b1b48316/

Audree Wadkins: https://www.linkedin.com/in/awadkins/

I have done the impossible; today I sit down with Brigette Korney (!), formerly of Groupon, to discuss her time there and what it was like to leave a role after 13 years.  We talk about her decision to leave for payment processing giant Adyen and how she picked them specifically. We go completely off-script to talk about what is important to us when we are picking a company to work for. What a fun and genuine conversation we had! 

Can't wait to have her back on next month LIVE at PaymentsEd in San Diego in front of the entire conference audience! Visit www.paymentsed.org to get registered for that today! 

Brigette Korney - https://www.linkedin.com/in/brigette-korney/

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Today we welcome on newest sponsor Darwinium!

The Darwinium platform unifies security with fraud prevention to create complete visibility of customer journeys across every digital touchpoint – Web, Apps and APIs.

Darwinium’s unique integration point, running on the perimeter edge via content delivery networks (CDNs), is privacy preserving and low latency. Businesses have a holistic view of customer behavior, from pre-authentication, through account creation, login, change-of-details and payments. 

Businesses are better equipped to separate human and automated traffic, protect customers from account takeover, identify scams and social engineering behaviors, block content and promo abuse, and detect fraudulent payments.

Darwinium is implemented once, and then covers every interaction a user makes on your website or mobile app. What’s more, these user journeys can be fully configured within the platform and adapted at the click of a button, based on trust and risk.

Please give them a warm welcome and visit www.darwinium.com to learn more about their revolutionary product! 

"With faster payments comes faster fraud"

In the long awaited episode on Faster Payments I sit down with Julie Conroy from Datos Insights (Formerly Aite-Novarica Group) to talk about the world of Faster Payments with names you've all heard like FedNow, RTP, and Zelle. What are they really though and what do they each mean. Payments being faster is something we have asked for for a long time and here we talk about the different types of rails, how they work, who is using them, and of what it means for consumers and businesses alike.  And, of course, we talk the fraud that comes along with it! Enjoy!

Julie Conroy: https://www.linkedin.com/in/julie-conroy-6997/

Julie is the Head of Risk Insights and Advisory at Aite-Novarica Group. Prior to time at Aite-Novarica Group, Julie spent a number of years leading the product management team at Early Warning Services, and prior to that was in product and process management roles at a large credit card issuer and as well as an ACH, wire, and SWIFT processor. Julie is fluent in Spanish, holds an M.A. from the Monterey Institute of International Studies and a B.A. from the Michigan State University Honors College.

About Datos Insights: https://www.linkedin.com/company/datos-insights/

Datos Insights are the advisor of choice to the banking, insurance, securities, and retail technology industries—both the financial institutions and the technology providers who serve them. The Datos Insights mission is to help our clients make better strategy and technology decisions so they can protect and grow their customers’ assets.

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Today we welcome on newest sponsor Darwinium!

The Darwinium platform unifies security with fraud prevention to create complete visibility of customer journeys across every digital touchpoint – Web, Apps and APIs.

Darwinium’s unique integration point, running on the perimeter edge via content delivery networks (CDNs), is privacy preserving and low latency. Businesses have a holistic view of customer behavior, from pre-authentication, through account creation, login, change-of-details and payments. 

Businesses are better equipped to separate human and automated traffic, protect customers from account takeover, identify scams and social engineering behaviors, block content and promo abuse, and detect fraudulent payments.

Darwinium is implemented once, and then covers every interaction a user makes on your website or mobile app. What’s more, these user journeys can be fully configured within the platform and adapted at the click of a button, based on trust and risk.

Please give them a warm welcome and visit www.darwinium.com to learn more about their revolutionary product! 

In this bonus post I have edited down the audio from the June 21st, 2023 Linkedin Live Stream featuring Patrick Chen (COO) and Nate Kharrl (CEO) from my Q2 sponsor Spec!  We dive into what "orchestration" and "customer journey" really mean to ME and what it means to them and their product. I hope we did a good job of peeling back the layers of this onion of latest buzz words and how it can affect you and your company directly.  You can find the live stream with video by visiting this link: https://www.linkedin.com/video/live/urn:li:ugcPost:7077313769776820224/

We had some early technical difficulties with the live stream since it was my first one but we made it through with some bonus silliness at the beginning and end! 

Again, I'd like to thank Spec for their support this quarter and I hope that everyone reaches out to them for a demo by visiting www.specprotected.com/demo to see them show it to your very own site. It's astonishing. If you want to reach out to Patrick or Nate directly please find their info below! 

Patrick Chen - patrick@specprotected.com - https://www.linkedin.com/in/patrickchen30/

Nate Kharrl - nate@specprotected.com - https://www.linkedin.com/in/nate-kharrl/

This one has been 3 months in the making and finally making its audio debut!  Recorded LIVE at MRC 2023 I sat down with Dave Senci from Mastercard who I have worked with for years. Lately he's been working on their blockchain and crypto offerings as the Vice President of Blockchain and Digital Asset. We dive into what the terms actually mean and what they are as well as some of the actual real world use cases for things like Blockchains and NTFs and how the whole crypto "thing" is more than just coins.  This was a fascinating episode for me to record and still felt like I came away with a better understanding of all these things overall. Enjoy!

Dave Senci - https://www.linkedin.com/in/davesenci/

"Dave Senci is a Vice President of Blockchain & Digital Asset. He started at Mastercard in 2010, spending his first five years in Operations and Technology then moving to product management within Cyber and Intelligence Solutions. In Dave’s current role at Mastercard, he focuses on the commercialization and product management of Mastercard’s Crypto, Blockchain and Digital Asset products."

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Join our wonderful sponsor Spec and I LIVE on Linkedin Live on June 21st, 2023 at 9 am PT for a discussion on what Orchestration and customer journey ACTUALLY is.  Register here today: https://www.linkedin.com/events/let-sreallytalkaboutorchestrati7069799414394982400/comments/

Spec is the leader in the customer journey management space with their patented Trust Cloud platform that connects you to any fraud vendor through a no code implementation. This allows you to have full control and visibility into your customer journeys, orchestrate and operationalize any fraud, abuse, and payments API, and take action on your website without having to negotiate priority with your engineering teams. The Spec Trust Cloud keeps you up to date as your needs change over time. Please check them out by visiting www.specprotected.com to learn how they help your fraud fighting future and see a demo that uses your actual LIVE website!

"If you're a vendor and you want the best; hire fraud people. They're going to tell you what you SHOULD be building, not what you THINK you should be building."

Today, Brian Davis (That Fraud and Dodgeball) and I just jump on a microphone and just straight up talk fraud. We had an outline before the mics went hot and when they did we just went for it! We cover who he is, where he's been, and both of our approaches to fraud in general. Topics from how to find a fraud job, joining a team, what do to as a leader, and how to execute a strategy.

We cover it all, baby!

"Brian Davis builds fraud and T&S teams from scratch. He likes to call it organizing the chaos. Now he gets to be an extension of T&S teams and help them build out their strategy to scale T&S to align with their companies lofty goals. His internal goal is to help the community to find their voices and be seen as the true experts they are. Fraudsters work together, so it only makes sense we do too!"

Brian Davis - https://www.linkedin.com/in/briandavis21/

That Fraud - https://thatfraud.com/

Dodgeball - https://www.dodgeballhq.com/

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This episode was sponsored by Spec. Spec is the leader in the customer journey management space with their patented Trust Cloud platform that connects you to any fraud vendor through a no code implementation. This allows you to have full control and visibility into your customer journeys, orchestrate and operationalize any fraud, abuse, and payments API, and take action on your website without having to negotiate priority with your engineering teams. The Spec Trust Cloud keeps you up to date as your needs change over time. Please check them out by visiting www.specprotected.com to learn how they help your fraud fighting future and see a demo that uses your actual LIVE website!

Darwinium is one of the new companies that is getting a lot of attention. Today I sit down with their founder Alisdair Faulkner the founder (who also was one of the founders of Threatmetrix) to discuss who they are, what they are doing, and why what they are doing with their tool using AI/Machine Learning and how it's completely different than the others these days. It is fascinating! 

About Darwinium:

"Darwinium’s pioneering customer protection platform takes security and fraud prevention to the edge, removing the operational burden of implementing and maintaining API-based solutions. Darwinium provides complete visibility and control of every digital interaction - across web, apps and APIs - to identify bad behavior, in real time. Businesses can make more accurate, real-time decisions, and take dynamic, tailored remediation that favors the customer and not the fraudster. Its ‘trust nothing’ approach to data privacy encrypts end-user data on the edge and allows businesses to store this encrypted data within their own infrastructure."

Alisdair Faulkner: https://www.linkedin.com/in/alisdairfaulkner/

Darwinium: https://www.darwinium.com/

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This episode was sponsored by Spec.

Spec is a leader in the customer journey management space with their patented Trust Cloud platform that connects you to any fraud vendor through a no code implementation. This allows you to have full control and visibility into your customer journeys, orchestrate and operationalize any fraud, abuse, and payments API, and take action on your website without having to negotiate priority with your engineering teams. The Spec Trust Cloud keeps you up to date as your needs change over time. Please check them out by visiting www.specprotected.com to learn how they help your fraud fighting future and see a demo that uses your actual LIVE website!

On today's episode we speak with Matthew Friend from Riskified. He is the sales person I mentioned in the popular "What NOT to do and what TO do to sell to Fraud professionals" episode I put out a few months back that I had a very positive experience with. He explains his approach and why he thinks it was successful with me. It's not very often someone can actually get me to buy a whole product with a multi-year commitment but here is how he did it! 

Matt's Linkedin: https://www.linkedin.com/in/matthew-friend-5445134b/

Riskified: www.riskified.com

Sign up and attend the Riskified Ascend Summit in Nashville in June!  Sign up here: https://www.riskified.com/ascend-summit-2023/

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This episode was sponsored by Spec.

Spec is a leader in the customer journey management space with their patented Trust Cloud platform that connects you to any fraud vendor through a no code implementation. This allows you to have full control and visibility into your customer journeys, orchestrate and operationalize any fraud, abuse, and payments API, and take action on your website without having to negotiate priority with your engineering teams. The Spec Trust Cloud keeps you up to date as your needs change over time. Please check them out by visiting www.specprotected.com to learn how they help your fraud fighting future and see a demo that uses your actual LIVE website!