Travel Agent Takeaways – Details, episodes & analysis

Ever wondered what happens behind the doors at one of the biggest travel trade shows in the world? Tune in to discover some of the insights and takeaways from Virtuoso Travel Week in Las Vegas!

In this special Season 1 finale, I chat with the amazing Roslyn Ranse, a seasoned travel advisor and coach, about her recent experience at Travel Week in Las Vegas. Ros shares her behind-the-scenes look at this incredible event, offering a sneak peak into the latest trends and shifts in the travel industry.

You'll gain insider knowledge on how attending events such as this can elevate your travel business. Ros discusses the importance of building genuine connections with suppliers and how those relationships can directly benefit your clients.

If you're looking to develop your business, sell more luxury travel, and attract the clients you want, then this episode is packed with practical tips that you can implement right away.

I’d love to hear your thoughts on this episode and the entire first season of Travel Agent Takeaways! Have you found these podcast updates useful? Who would you like to hear from in Season 2?

Connect with me via email or on LinkedIn and let’s chat.

References Mentioned in the Show
Travel Agent Achievers website: https://travelagentachievers.com 
Travel Agent Achievers Podcast: https://www.travelagentachievers.com/podcast
Destination Webinars’ Library: https://www.destinationwebinars.com.au/webinar-library/
Beyond Borders - ATIA’s 2024 Travel Summit: https://www.atpieventsau.com/beyond-borders-travel-summit/
Australian Travel Industry Awards: https://afta.com.au/Events/National-Travel-Industry-Awards/NTIA-2024 

Connect with Destination Webinars:
Charlie Trevena LinkedIn: https://www.linkedin.com/in/charlietrevena/
Charlie's Email: [email protected]
Destination Webinars Library: https://www.destinationwebinars.com.au/webinar-library/
Destination Webinars Facebook: https://www.facebook.com/destinationwebinars
Destination Webinars LinkedIn: https://www.linkedin.com/company/destination-webinars/   

Thanks so much for listening, I love hearing feedback from travel agents about these short and sweet training updates, and if you have any requests let me know and I'll try and get them on!

Email or DM me on LinkedIn anytime:
[email protected]
https://www.linkedin.com/in/charlietrevena/

Cheers, Charlie

Are you keen to discover the hidden gems of Western Australia and learn how to offer your clients unforgettable travel experiences?

In this episode, I chat with Amanda Fenwick from BKB Holidays and Christine Poole from Tourism Western Australia. Together, they share insights on the best destinations, unique experiences, and top-selling packages that WA has to offer. From the majestic Margaret River Region, to the extraordinary Ningaloo Reef and breathtaking Kimberley region, you'll learn about must-see spots and insider tips to elevate your itineraries.

We also talk about their latest campaign and incentive that could reward you with a dream WA adventure. This episode is packed with valuable information to enhance your knowledge and help you sell this stunning destination with the support of BKB Holidays..

Tune in and get inspired to bring the magic of Western Australia to your clients' travel plans.

I'd love to hear your thoughts on which experiences get you excited. Let's connect on LinkedIn to share ideas on creating unforgettable experiences for your clients.

References Mentioned in the Show
BKB Holidays WA Campaign: bkbholidays.com/dream-of-wa-2024
BKB Holidays: https://bkbholidays.com/
Amanda Fenwick, BDM VIC/SA/TAS: amanda.fenwick@bkbholidays
Fiona Axford, National Sales Manager WA: [email protected]
Ashlie Davies, BDM NSW/ACT: [email protected]
Nichole Steadman, BDM QLD/NT/Northern NSW: [email protected]
BKB Bookings: 08 6382 2166
Email: [email protected]
Karli Online Bookings: [email protected]
Tourism Western Australia Trade Website: https://www.tourism.wa.gov.au/ 
Tourism Western Australia Consumer Website: https://www.westernaustralia.com/
West Aussie All Stars Program: https://www.tourism.wa.gov.au/industry-support-and-events/resources-for-businesses-and-operators/Pages/Trade-Training.aspx#/
Chrsitine’s email: [email protected] 
Amanda Fenwick LinkedIn: https://www.linkedin.com/in/amanda-fenwick-49774745
Christine Poole LinkedIn: https://www.linkedin.com/in/christine-poole-95116a29/

Connect with Destination Webinars:
Charlie Trevena LinkedIn: https://www.linkedin.com/in/charlietrevena/ 
Charlie's Email: [email protected]
Destination Webinars Library: https://www.destinationwebinars.com.au/webinar-library/ 

Thanks so much for listening, I love hearing feedback from travel agents about these short and sweet training updates, and if you have any requests let me know and I'll try and get them on!

Email or DM me on LinkedIn anytime:
[email protected]
https://www.linkedin.com/in/charlietrevena/

Cheers, Charlie

What makes Canada a top travel destination?

In our first episode, we chat with Nathan McLoughlin about his 17-year journey with Destination Canada. Discover the diverse beauty of Canada, from landscapes to Indigenous cultures, and hear about Nathan's recent trips, including the Rendez-vous Canada trade show.

Learn about Canada's 2030 tourism strategy, focusing on sustainability and regenerative tourism, and why you should become a Platinum Canada Specialist. Hear about Nathan's top bucket list experiences and tips for immersing yourself in the wonders of Canada!

What are your takeaways from this episode? And what's your dream Canadian adventure?

Email or message me on LinkedIn, I’d love to hear your thoughts.

Resources and links mentioned in this episode
Canada Specialist Program: https://canadaspecialist.com.au
Canada Specialists AU & NZ Facebook Group: https://www.facebook.com/groups/canada.specialists.australia.nz
Indigenous Tourism Association of Canada (ITAC): https://indigenoustourism.ca/travel-trade/
Nathan’s Email: [email protected]

Connect with Charlie & Destination Webinars:
Charlie Trevena LinkedIn: https://www.linkedin.com/in/charlietrevena/
Charlie's Email: [email protected]
Destination Webinars Library: https://www.destinationwebinars.com.au/webinar-library/
Destination Webinars Facebook: https://www.facebook.com/destinationwebinars
Destination Webinars LinkedIn: https://www.linkedin.com/company/destination-webinars/ 

Thanks so much for listening, I love hearing feedback from travel agents about these short and sweet training updates, and if you have any requests let me know and I'll try and get them on!

Email or DM me on LinkedIn anytime:
[email protected]
https://www.linkedin.com/in/charlietrevena/

Cheers, Charlie

Are you a busy Aussie or Kiwi travel agent looking to stay ahead in the travel industry?

Tune into Travel Agent Takeaways, your go-to podcast for bite-sized destination and supplier updates on the go.

In this trailer, host Charlie Trevena introduces the podcast's mission to provide quick chats with industry reps, sales managers, and travel legends, delivering the latest news, tips, and insights directly from the source.

It’s important to stay updated to better service your clients and grow your business. This podcast can keep you informed whether you're in the office, commuting, or even on your travels. Travel Agent Takeaways is designed to complement your existing training, offering the flexibility to learn at your convenience.

Don't miss out on the chance to enhance your knowledge and skills effortlessly. Follow and subscribe to Travel Agent Takeaways on your favourite podcast channel to receive the latest updates and insights directly to your device. By subscribing, you'll ensure you never miss an episode, helping you stay informed and ahead in the travel industry.

Connect with me
Charlie Trevena LinkedIn: https://www.linkedin.com/in/charlietrevena/
Charlie's Email: [email protected]
Destination Webinars Library: https://www.destinationwebinars.com.au/webinar-library/
Destination Webinars Facebook: https://www.facebook.com/destinationwebinars
Destination Webinars LinkedIn: https://www.linkedin.com/company/destination-webinars/ 

Thanks so much for listening, I love hearing feedback from travel agents about these short and sweet training updates, and if you have any requests let me know and I'll try and get them on!

Email or DM me on LinkedIn anytime:
[email protected]
https://www.linkedin.com/in/charlietrevena/

Cheers, Charlie

Have you or your clients visited Dubai lately?

In this episode, I chat with Julie King, CEO of Julie King Associates and local representative for Dubai Tourism, to uncover some of the latest experiences Dubai has to offer. Julie’s insights into the city’s ever-evolving attractions and diverse neighbourhoods will inspire you to plan your clients’ next unforgettable trip. From luxurious stays to budget-friendly options, Julie shares practical tips on how to make the most of any Dubai visit, no matter your budget, or how many times you’ve been before.

Learn about hidden gems, and discover how to create unique travel experiences for your clients. Whether you’re planning a short stopover or a longer stay, this episode is packed with valuable advice on how to curate an itinerary that truly delivers.

What would you most like to experience in Dubai? Connect with me on LinkedIn or via email, I love hearing from you!

Resources and links mentioned in this episode:
Dubai Expert Program: https://game.dubaiexpert.ae/
Visit Dubai website: https://www.visitdubai.com/
VisitDubai trade resources: https://www.visitdubai.com/en/travel-trade/tools-resources
Rediscovere Dubai webinar series: https://www.destinationwebinars.com.au/library/rediscover-dubai/
Julie’s email: [email protected]
Julie King LinkedIn: https://www.linkedin.com/in/julie-king-a292a445/

Connect with Destination Webinars:
Charlie Trevena LinkedIn: https://www.linkedin.com/in/charlietrevena/
Charlie's Email: [email protected]
Destination Webinars Library: https://www.destinationwebinars.com.au/webinar-library/
Destination Webinars Facebook: https://www.facebook.com/destinationwebinars
Destination Webinars LinkedIn: https://www.linkedin.com/company/destination-webinars/   

Thanks so much for listening, I love hearing feedback from travel agents about these short and sweet training updates, and if you have any requests let me know and I'll try and get them on!

Email or DM me on LinkedIn anytime:
[email protected]
https://www.linkedin.com/in/charlietrevena/

Cheers, Charlie

What sets Crystal apart in the luxury cruise industry? In this episode, I catch up with Jacqui Tufala, National Key Account Manager for Crystal, to get all the details behind Crystal’s exceptional service and their recent top-to-toe makeovers.

Jacqui shares insider details on the standout features of the Crystal Symphony and Crystal Serenity, from their world-class dining options to their high guest-to-space ratio.

Get insights into their unique partnership with Abercrombie and Kent and how it enhances both the at-sea and on-land experiences. Jacqui also highlights the exciting new additions coming to the Crystal fleet.

Are you excited about this new era for Crystal? What are your favourite takeaways from this episode?

Connect with me on LinkedIn to share your thoughts, I love hearing from you!

Resources and links mentioned in this episode:
Crystal Website: https://crystalcruises.com/
Jacqui’s Email: [email protected]
Support Email: [email protected]
AU Reservations: 1300 503640
NZ Reservations: 0800 859860

Connect with Destination Webinars:
Charlie Trevena LinkedIn: https://www.linkedin.com/in/charlietrevena/
Charlie's Email: [email protected]
Destination Webinars Library: https://www.destinationwebinars.com.au/webinar-library/
Destination Webinars Facebook: https://www.facebook.com/destinationwebinars
Destination Webinars LinkedIn: https://www.linkedin.com/company/destination-webinars/   

Thanks so much for listening, I love hearing feedback from travel agents about these short and sweet training updates, and if you have any requests let me know and I'll try and get them on!

Email or DM me on LinkedIn anytime:
[email protected]
https://www.linkedin.com/in/charlietrevena/

Cheers, Charlie

Are you ready to explore Europe’s most iconic wine regions from the comfort of a luxury river cruise?

In this episode of Travel Agent Takeaways, we chat with Kim Vaughan, Regional Sales Manager for AmaWaterways, to talk about the AmaWaterways’ unique ‘Celebration of Wine’ cruises. With over three decades in the industry, Kim shares her insights on what’s different about these cruises and the exclusive experiences they offer.

Learn about the onboard wine hosts, the regions and times of year to enjoy these journeys - from the lush vineyards of Bordeaux to the scenic Douro River in Portugal. And if you're looking to create a memorable group experience, this episode is packed with valuable tips and inspiration.

What wine region would you most love to explore on a river cruise? Connect with me via LinkedIn or email to share your thoughts, I’d love to hear from you!

Resources and links mentioned in this episode:

• Kim’s Email (VIC, TAS, SA): [email protected] 
• Christine’s Email (QLD, WA, NT): [email protected] 
• Kylie Chapman (NZ, ACT, NSW): [email protected] 
• AmaWaterways: https://www.amawaterways.au/
• Celebration of Wine River Cruises: https://www.amawaterways.au/explore/wine-cruises/2025
• Travel Agent Portal: https://www.amawaterways.au/agent-registration
• Reservations: [email protected]
• AU: 1800 867 126 / NZ: 0800 005 636
  
  Connect with Destination Webinars:
• Charlie Trevena LinkedIn: https://www.linkedin.com/in/charlietrevena/ 
• Charlie's Email: [email protected] 
• Destination Webinars Library: https://www.destinationwebinars.com.au/webinar-library/ 
• Destination Webinars Facebook: https://www.facebook.com/destinationwebinars 
• Destination Webinars LinkedIn: https://www.linkedin.com/company/destination-webinars/

Thanks so much for listening, I love hearing feedback from travel agents about these short and sweet training updates, and if you have any requests let me know and I'll try and get them on!

Email or DM me on LinkedIn anytime:
[email protected]
https://www.linkedin.com/in/charlietrevena/

Cheers, Charlie

Are your clients looking to explore Europe and enjoy longer stays, smaller groups and plenty of free time?

In this episode of Travel Agent Takeaways, we catch up with Brett Harvey, Director of Sales at Albatross Tours, to discover what sets them apart and learn what’s in store for summer 2025.

Brett shares some of the highlights of their 2025 Europe and UK collection, including exciting new tours, and some personal favorites in Turkey, Greece, Switzerland, Croatia, and Slovenia.

Gain valuable insights into how Albatross Tours can enhance your clients’ travels with seamless booking processes, small group sizes, and unique off-the-beaten-track experiences. Whether you’re a seasoned tourer or new to selling tours, this episode is packed with practical tips to help you succeed.

What was your biggest takeaway about Albatross Tours? Connect with me via LinkedIn or email to share your thoughts, I’d love to hear from you!

Resources and links mentioned in this episode:
Albatross Tours Australia: https://albatrosstours.com.au/
Albatross Tours New Zealand: https://www.albatrosstours.co.nz/
Brett’s Email: [email protected]
Michelle’s Email: [email protected]
Aleks’ Email: [email protected]
Daniel’s Email: [email protected]

Connect with Destination Webinars:
Charlie Trevena LinkedIn: https://www.linkedin.com/in/charlietrevena/
Charlie's Email: [email protected]
Destination Webinars’ Library: https://www.destinationwebinars.com.au/webinar-library/
Destination Webinars’ Facebook: https://www.facebook.com/destinationwebinars
Destination Webinars’ LinkedIn: https://www.linkedin.com/company/destination-webinars/   

Thanks so much for listening, I love hearing feedback from travel agents about these short and sweet training updates, and if you have any requests let me know and I'll try and get them on!

Email or DM me on LinkedIn anytime:
[email protected]
https://www.linkedin.com/in/charlietrevena/

Cheers, Charlie

Do you want to stand out from the crowd and sell more of what you love?

In this episode of Travel Agent Takeaways, I'm joined by Anna Shannon from Travel Agent Finder to talk about destination specialist programs. Discover the top six reasons why these programs are game changers for you and your business. We discuss how these certifications not only boost your knowledge but also help you stand out, attract ideal clients and increase your sales.

Learn practical tips on how to showcase your certifications, build relationships with destination representatives, and get access to exclusive resources and tools. Anna and I share personal experiences and insights, making it easy for you to see the tangible benefits of investing in destination training.

Which specialist programs are your favourite? And which destination are you excited to specialise in next?

Connect with me on LinkedIn to share your thoughts and let's continue the conversation!

This episode is sponsored by Visit Anaheim, the Visit Anaheim Agent Resources page offers you the opportunity to learn about this vibrant one-of-a-kind destination, and will help you to plan and book amazing Anaheim holidays for your clients.

Resources and links mentioned in this episode:
Visit Anaheim Agent Resources: https://www.visitanaheim.org/au-resources/
Visit Anaheim website: https://www.visitanaheim.org/
Michael Cassis, Visit Anaheim: [email protected]
Travel Agent Finder: https://www.travelagentfinder.com.au/
Anna’s Email: [email protected]
Anna Shannon LinkedIn: https:/www.linkedin.com/in/annashannon

Connect with Charlie & Destination Webinars:
Charlie Trevena LinkedIn: https://www.linkedin.com/in/charlietrevena/
Charlie's Email: [email protected]
Destination Webinars Library: https://www.destinationwebinars.com.au/webinar-library/
Destination Webinars Facebook: https://www.facebook.com/destinationwebinars
Destination Webinars LinkedIn: https://www.linkedin.com/company/destination-webinars

Thanks so much for listening, I love hearing feedback from travel agents about these short and sweet training updates, and if you have any requests let me know and I'll try and get them on!

Email or DM me on LinkedIn anytime:
[email protected]
https://www.linkedin.com/in/charlietrevena/

Cheers, Charlie

Are your clients dreaming of road tripping in New Zealand?

In this episode of Travel Agent Takeaways, we chat with Kylie Wapp, National Account Manager for ANZCRO. Kylie outlines the incredible New Zealand Highways Collection - from glacier adventures to wine tours, discover four curated self-drive itineraries promising unforgettable experiences.

Kylie shares what’s included in each itinerary, beginning in Christchurch and showcasing must-visit destinations such as Queenstown, Kaikoura and the breathtaking West Coast. Hear about exciting activities, including scenic helicopter flights, relaxing thermal pools, and thrilling ziplines.

Plus, Kylie reveals an exciting incentive! One lucky travel agent will win an epic 5-day Christchurch getaway, making this episode one you don’t want to skip.

Don't miss out on Kylie's personal recommendations and how to customise these itineraries to suit your clients' needs. Whether they're nature lovers, adventure seekers, or wine enthusiasts, you'll gain valuable insights to help you craft the perfect itinerary.

What are your takeaways from this episode? And what itinerary are you most excited about sharing with your clients?

Email or connect with me on LinkedIn, I’d love to hear your thoughts.


Resources and links mentioned in this episode:
New Zealand Highways Collection: https://www.anzcro.com.au/deals/new-zealand-highways/
Incentive details: https://cdn.anzcro.com.au/wp-content/uploads/2024/06/CHC-Airport-Giveaway_FINAL.pdf
ANZCRO Connect: https://www.anzcro.com.au/login/
ANZCRO Australia Travel Agents’ Facebook Group: https://www.facebook.com/groups/anzcroau
ANZCRO New Zealand Travel Agents’ Facebook Group: https://www.facebook.com/groups/anzcronz
Reservations: [email protected]
Kylie’s Email: [email protected]
Trudy’s Email: [email protected]

Connect with Charlie &  Destination Webinars:
Charlie Trevena LinkedIn: https://www.linkedin.com/in/charlietrevena/
Charlie's Email: [email protected]
Destination Webinars Library: https://www.destinationwebinars.com.au/webinar-library/
Destination Webinars Facebook: https://www.facebook.com/destinationwebinars
Destination Webinars LinkedIn: https://www.linkedin.com/company/destination-webinars/ 

Thanks so much for listening, I love hearing feedback from travel agents about these short and sweet training updates, and if you have any requests let me know and I'll try and get them on!

Email or DM me on LinkedIn anytime:
[email protected]
https://www.linkedin.com/in/charlietrevena/

Cheers, Charlie