The DTC Insider – Details, episodes & analysis

In this episode of The DTC Insider podcast, Brian Roisentul chats with Dinah Chapman, founder of Little Trouble, a fast-growing kidswear brand that’s on track to hit 8 figures. Dinah shares how she built the company from her garage while juggling motherhood and a demanding corporate job, why she resisted shortcuts in customer service, and how she turned customer feedback into a growth engine.

Here's a glimpse of what you'll learn:

• Moving abroad while running a U.S.-based business

• Starting Little Trouble as a side hustle during corporate burnout

• Knowing when a side hustle becomes a full-time business

• Standing out in a crowded kids apparel market

• Challenges across growth stages: 0–1M, 1–5M, and beyond

• Operating with a tiny team while scaling big

• The critical role of customer service and human connection

• The pitfalls of over-obsessing about attribution vs. focusing on fundamentals

• Leveraging customer insights and zero-party data for growth

• What’s next: brand collaborations, wholesale, and product diversification

Find more episodes on ⁠⁠⁠⁠our website⁠⁠⁠⁠.

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This episode is brought to you by ⁠⁠⁠⁠BSR Digital⁠⁠⁠⁠.

⁠⁠⁠⁠BSR Digital⁠⁠⁠⁠ helps e-commerce brands that want to scale their business to the next level through paid ads & email marketing.

To learn more about BSR Digital, ⁠⁠⁠⁠visit their website⁠⁠⁠⁠ or book a call ⁠⁠⁠⁠here⁠⁠⁠⁠.

In this episode of The DTC Insider podcast, Brian Roisentul sits down with Curtis Matsko, founder and CEO of Portland Leather Goods, to unpack how he grew his brand from a garage startup into a $400M+ e-commerce powerhouse.

Here's a glimpse of what you'll learn:

• The origins of Portland Leather Goods and early growth

• Authenticity and personal branding on LinkedIn

• The mix of factors behind business success

• Staying optimistic and leading with confidence

• Evolving strategies to stay relevant in changing markets

• Hiring and building a high-performing, like-minded team

• Moving manufacturing to Mexico and its challenges

• Measuring the right business and marketing metrics

• • The importance of retention and efficiency in DTC
  • Why struggling businesses often blame agencies unfairly

Find more episodes on ⁠⁠⁠our website⁠⁠⁠.

--

This episode is brought to you by ⁠⁠⁠BSR Digital⁠⁠⁠.

⁠⁠⁠BSR Digital⁠⁠⁠ helps e-commerce brands that want to scale their business to the next level through paid ads & email marketing.

To learn more about BSR Digital, ⁠⁠⁠visit their website⁠⁠⁠ or book a call ⁠⁠⁠here⁠⁠⁠.

In this video, Brian Roisentul emphasizes the importance of creating unforgettable customer experiences rather than just focusing on conversions. He shares insights on how brands can transform mundane touchpoints into magical moments, engage customers through personalization and education, and implement innovative strategies for customer retention and feedback.

Here's a glimpse of what you'll learn:

• Focus on creating unforgettable customer experiences, not just conversions

• Map out all customer touchpoints to find areas for improvement

• Surprise customers in unexpected ways to spark word-of-mouth

• Educate customers on their purchases to increase usage and sales

• Make small, thoughtful changes...no big budget required

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This episode is brought to you by ⁠BSR Digital⁠.

⁠BSR Digital⁠ helps e-commerce brands that want to scale their business to the next level through paid ads & email marketing.

To learn more about BSR Digital, ⁠visit their website⁠ or book a call ⁠here⁠.

Today is the day. Black Friday is here!   It's the day brands have been waiting the whole year.   And since we know that today the attention of e-commerce brands and marketers will be all over the place, we'll just keep this one short & sweet with a last-minute Black Friday Checklist.   In this episode...  

• Last-minute checklist for Black Friday

  Sponsor for this episode...   This episode is brought to you by BSR Digital.   BSR Digital helps e-commerce brands that want to scale their business to the next level through paid ads & email marketing.   To learn more about BSR Digital, visit their website or book a call here.

Black Friday is only 1 week away!   In this episode of The DTC Insider podcast, Florencia Kolyvakis and Brian Roisentul discuss the latest news in the e-commerce space and how brands can leverage them.   In this episode...

We continue with the episode series on tips to make the most out of this commercial season.   In this one, Florencia Kolyvakis and Brian Roisentul discuss tactical tips for brands to leverage paid ads and email marketing.   In this episode...