Communication is arguably the most important criteria for a team to exist. Without communication we can't share a goal, distribute tasks or celebrate a success.Â
In this epidsode, Andrew introduces research which considers how teams are created through communication, and Mark reflects on the less obvious but powerful impact that cultural differences have on communication in teams.
In this episode we talk about:
- Teams are constituted through communication - the way team members talk to each other forms the substance of the team's work. This is called the "communicative constitution of teams" (CCT).
- Communication happens on multiple levels in teams - strategic, tactical, operational, real-time. Different cadences of communication serve different purposes.
- Teams are nested structures of individuals, pairs, triads, groups. Communication flows through these structures.
- Cultural differences affect how communication is interpreted. Teams should be explicit about communication norms to avoid misunderstandings.
- Conventions of language can negatively impact teams if not consciously examined. New team members can provide an outside perspective.
- Checklists are a form of standardized communication that represent strategic priorities, not incompetence.
Something to Share
Chapters
00:00:00 - Introductions
00:01:57 - Communicative constitution of teams (CCT)
00:07:29 - Communication is a necessity for teamwork
00:09:39 - Two dimensions in tension
00:14:45 - Cultural differences in communication
00:16:20 - Negative impact of language conventions
00:19:10 - The disruptive power of language
00:25:45 - Checklists
00:34:14 - Teams are nested structures
00:42:48 - But teams rarely form themselves
00:48:59 - Cultural differences in communication
01:03:50 - It's hard to recognise culture when you're in it
01:06:45 - Creative industries vs tech industries
01:13:43 - Does anyone want a cup of tea?
01:15:48 - Takeaways
Thanks for listening!
Music by Tom Farrington
