Talkin' CRM – Details, episodes & analysis

Podcast details

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Talkin' CRM

colin brogan

Business

Frequency: 1 episode/35d. Total Eps: 4

Hear the rock stars of digital spill their secrets to getting, keeping, and growing customers. Join Colin Brogan and Megan Heuer and their guests as they dish on the latest in digital marketing, CX, data science, and CRM.

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Data updated on 31/08/2026

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🇬🇧 Great Britain - Marketing
31/08/2026
#61

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Score global : 28%

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Yuri Vedenin, Founder, UXPressia Talks Future of Journey Mapping Software

Saturday, June 19, 2021 • Duration 31:57

Join our hosts Megan Heuer and Colin Brogan in a discussion of journey mapping actionability with UXPressia Founder Yuri Vedenin and the future features of journey mapping software

Customer Advocacy 2.0 With Deena Zenyk and Liz Richardson of the Captivate Collective

Wednesday, April 21, 2021 • Duration 34:31

Hear the founders of the Captivate Collective discuss the new generation of customer advocacy programs that go beyond "T-Shirts for Happy Customers" and drive real value for organizations

5:38 to 6:30 Updates to advocacy outcomes from seller-centric to helping customers get impact

6:40 to 7:38 Do your customers really identify as "advocates" and does it matter if they're seeing an impact from your company?

10:59 to 10:58 Where advocacy should reside in the organization and why

15:00 to 15:44 "Everybody wants a piece of the customer" Why advocacy is becoming a cross-functional capability in advanced companies

25:15 to 26:16 Get started by talking to your customers; don't assume what you need, ask and know what customers want

26:50 to 26:36 If you want business results, you need to have a real, documented strategy. Otherwise, you get stuck as the team with the t-shirts

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Richard Owen on Predicting Customer Success: Talkin CRM S02E02

Wednesday, March 31, 2021 • Duration 31:51

Colin Brogan and Megan Heuer interview Richard Owen, Net Promoter Score - NPS - pioneer, and Founder of predictive analytics firm OCX Cognition.

04:33 Richard isolates the fundamental problems with current NPS approaches

11:44 Richard explains that 90% of customer success comes down to just a few data points

17:48 Megan and Richard talk about breaking down cultural and organizational barriers

23:44 Colin and Richard discuss "Highlander" 1986

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Talkin' CRM S02E01

Friday, March 5, 2021 • Duration 34:46

This week, Megan Heuer and I interview an amazing duo Ashleigh Cook and Jay Gaines and boy did they bring it!

Come for the benchmarks and best practices for digital and hybrid #B2B events, Stay for the great discussion on moving your brand forward with effective storytelling, and some inside scoop on the making of the major motion picture Sylvie's Love.

Watch or listen for some news you can use today! #talkincrm, #eventmarketingstrategy #startups, #moviestowatch FtGL1XJq1zeX1nYrgohK

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Talkin' CRM – Details, episodes & analysis

Podcast details

Recent rankings

Apple Podcasts

Spotify

Shared links between episodes and podcasts

RSS feed quality and score

Publication history

Latest published episodes

Related Shows Based on Content Similarities

Apple Podcasts

Spotify

Related Shows Based on Content Similarities

Talkin' CRM – Details, episodes & analysis

Podcast details

Recent rankings

Apple Podcasts

Spotify

Shared links between episodes and podcasts

LinkedIn8

RSS feed quality and score

Publication history

Latest published episodes

Similar podcasts and content

Related Shows Based on Content Similarities

Apple Podcasts

Spotify

Related Shows Based on Content Similarities

LinkedIn8