Success League Radio – Details, episodes & analysis

Podcast details

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Success League Radio

Kristen Hayer

Business

Frequency: 1 episode/15d. Total Eps: 66

The Success League presents a lineup of customer success interviews, book reviews and conversations with authors, and features hosts Kristen Hayer and Russell Bourne.

Site

RSS

Apple

Recent rankings

Latest chart positions across Apple Podcasts and Spotify rankings.

Apple Podcasts

🇫🇷 France - management
19/11/2024
#88
🇫🇷 France - management
18/11/2024
#71
🇫🇷 France - management
17/11/2024
#52
🇫🇷 France - management
16/11/2024
#47

Spotify

No recent rankings available

Shared links between episodes and podcasts

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https://www.linkedin.com/in/kristenhayer/
4 shares
https://www.linkedin.com/in/timvanlew/
3 shares
https://www.linkedin.com/in/nickmehta/
1 share

RSS feed quality and score

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RSS feed quality

To improve

Score global : 38%

Publication history

Monthly episode publishing history over the past years.

Year

Latest published episodes

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Revolutionizing Customer Success: Integrating AI for Efficiency and Revenue with Pallavi Gadepalli

Tuesday, August 13, 2024 • Duration 38:03

Unlock the secrets of how AI can revolutionize the customer success space with insights from Pallavi Gadepalli, the dynamic founder and CEO of Stealth AI Startup. Pallavi's fascinating journey from developer to product manager and ultimately to customer success sets the stage for her unique perspective on integrating AI into high and mid-touch customer success roles. Her company's AI assistant, inspired by Jarvis from Ironman, promises to automate repetitive tasks and enhance in-call experiences, making customer success managers not only more efficient but also more effective in their roles.

Prepare to reimagine how your organization handles customer interactions with Pallavi's vision of a unified customer experience. By harmonizing high-touch customer success management with low-touch digital strategies, Pallavi demonstrates how feedback from high-value customers can create a centralized, comprehensive knowledge base. This approach ensures that sales, support, and service teams all work from the same playbook, leading to more cohesive and effective customer journeys. Discover how AI can assist CSMs in preparing for customer interactions by organizing key stages such as kickoff, onboarding, and renewal, making every step of the customer experience more streamlined and impactful.

Tune in for actionable insights from industry leaders and practical strategies for leveraging AI to transform your customer success efforts.

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From Individual Contributor to Strategic Leader: Julie Fox's Journey

Monday, July 22, 2024 • Duration 43:11

Discover the future of Customer Success with Julie Fox, Global Director of Customer Success at Cin7, as she shares her journey into her transformative new role. Julie is driving her team towards a proactive, predictive model while also enhancing upsell and cross-sell strategies. Learn how Julie is navigating the dynamic environment of Cin7, an inventory management solution, and addressing the unique challenges and rewards of her role.

Julie highlights the significance of community networking, and how leveraging personal and professional connections can provide substantial support during a job search. Engaging in thorough research and actively participating in dialogues are key strategies she emphasizes for meaningful, two-sided engagement in job searches, especially for leadership roles.

Listen as host Kristen Hayer discusses with Julie transitioning from an individual contributor to a senior leader, the importance of mentorship and feedback, and the transformative journey towards confident, strategic leadership.

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Innovations In Leadership - Swati Garg - Hiring Internally vs Externally

Tuesday, October 17, 2023 • Duration 20:14

On this episode of Innovations in Leadership, Kristen interviews Swati Garg, Founder & CEO of Melo Associates. They discuss the process of hiring and how to determine whether to hire from within your staff or if you should seek external candidates.

Don't forget to subscribe to stay up-to-date with Innovations in Leadership!

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Innovations In Leadership - Amber Monroe - Optimizing Customer Success for a Franchise Brand

Tuesday, October 3, 2023 • Duration 27:01

On this episode of Innovations in Leadership, Kristen interviews Amber Monroe, Head of Enterprise Strategy at Paradigm Senior Services. Amber shares how her teams used surveys and interviews to help strengthen their customer success team.

Don't forget to subscribe to stay up-to-date with Innovations in Leadership!

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Innovations In Leadership - Todd Schiller - Generative AI in Customer Success

Tuesday, September 19, 2023 • Duration 34:28

On this episode of Innovations in Leadership, Kristen interviews Todd Schiller, Co-founder & CEO, PixieBrix. They discuss the growth of AI tools and how it can help your Customer Success team.

Don't forget to subscribe to stay up-to-date with Innovations in Leadership!

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Innovations In Leadership - Michael Bojanski - Best Use of Technology

Tuesday, August 8, 2023 • Duration 23:41

On this episode of Innovations in Leadership, Kristen interviews Michael Bojanski, Director of Customer Operations & Support at Learn to Win. They discuss helpful tools for creating a strong CS experience.

Don't forget to subscribe to stay up-to-date with Innovations in Leadership!

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Innovations In Leadership - Nik Mijic - Explaining Value to Customers

Tuesday, May 30, 2023 • Duration 24:13

On this episode of Innovations in Leadership, Kristen interviews Nik Mijic, Founder and CEO of Matik. They discuss the ins and outs of building value for your customers with a strong CS experience.

Don't forget to subscribe to stay up-to-date with Innovations in Leadership!

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Innovations In Leadership - Steve Cornwell - Scaling Customer Education

Tuesday, May 16, 2023 • Duration 25:47

On this episode of Innovations in Leadership, Kristen interviews Steve Cornwell, CEO at Northpass. They discuss the best ways to integrate education into your Customer Success program.

Don't forget to subscribe to stay up-to-date with Innovations in Leadership!

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Innovations In Leadership - Taylor Kniffin - Up-Leveling Your Support Team

Tuesday, April 18, 2023 • Duration 22:05

On this episode of Innovations in Leadership, Kristen interviews Taylor Kniffin, Director of New Market Readiness at Engaged MD. They discuss the strategies Taylor used to build and grow a CS team that had the bandwidth and skills to really assist their clientele.

Don't forget to subscribe to stay up-to-date with Innovations in Leadership!

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CS Essentials by Gainsight - Nick Mehta - Downturn Leadership

Tuesday, March 14, 2023 • Duration 31:32

Welcome to CS Essentials by Gainsight! This series focuses on the foundational pieces of building a customer success organization.

In this episode, hosts, Kristen Hayer and Tim Van Lew, interview Nick Mehta , CEO at Gainsight, about Motivating and Engaging Your Team During an Economic Downturn.

Don't forget to subscribe to stay up-to-date on Customer Success best practices!

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