Ready to revolutionize your home service business? Tune into the Service Business Mastery Podcast! We dive deep into automation and AI, including swarm agents, AI chatbots, and AI voice agents, to help you streamline and optimize your operations. Whether you're in HVAC, plumbing, electrical, or any other home service trade, we cover leadership, marketing, finance, pricing, and HR to give you the edge you need. Click here to transform your business and embrace the future today!
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In this episode of the Service Business Mastery podcast, Tersh Blissett and Josh Crouch sit down with Josh McCarter, CEO of EverPro and Board Member at Compass, live from Service World Expo 2025. Josh shares how his background in SaaS and leadership at Mindbody shaped his work in the home services space. He explains how AI, automation, and smart software tools are helping contractors improve their operations and marketing. Josh also talks about the challenges of managing multiple brands, staying ahead of tech trends, and building strong leadership teams. Learn how choosing the right tools and leading with clarity can drive long-term business growth.
In this episode, here's what you can expect to learn:
How AI and automation are changing the way home service businesses run.
Why choosing the right software can make daily work easier and save time.
The risks of switching systems too fast and how to plan for long-term growth.
How strong leadership and clear vision help teams move in the same direction.
Simple ways to use tech tools and customer feedback to improve and grow.
In this episode of the Service Business Mastery podcast, Tersh Blissett and Josh Crouch are joined by Terry Frisenda, Executive Sales Manager at LG Electronics and Phillip Kriegbaum, Senior Business Development Manager at LG HVAC Solutions USA, to talk about how modern technology and systems are transforming the HVAC industry. They share insights on how using inverter systems and efficient tools can improve service and help contractors stay competitive. Phillip and Terry explain the importance of adapting to industry trends, optimizing operations, and using the right tools to grow your business and stay ahead in a changing market. Learn practical tips to enhance your service and business performance.
In this episode, here's what you can expect to learn:
How modern technology and systems can help HVAC contractors improve service.
Why using inverter systems and the right tools can make operations more efficient.
The importance of staying informed about industry trends and adopting new tech.
How efficient systems and clear processes help contractors stay competitive.
Simple ways to improve service and grow your HVAC business with the right tools.
The Cold Calling and Payroll Tax Strategies That Built a $10M Business with Matthew & Jacob Abbott
Wednesday, September 10, 2025 • Duration 27:35
Learn how to automate tasks, save time, and increase your profit. No Coding required! 👉 Enroll Today - https://bit.ly/3CZTDte
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Mark Your Calendar: TAP Into the Future | October 3-5, 2025 | Savannah, GA
Join us for 3 action-packed days of learning business growth tips, automating processes, and boosting client retention.
In this episode of the Service Business Mastery podcast, hosts Tersh Blissett and Josh Crouch talk with Matthew Abbott, the Founder, and Jacob Abbott, the Co-Chief Executive Officer of Abbott Family Insurance at the AHR Expo 2025. The conversation centers on Matthew and Jacob's journey of building their insurance business through cold calling, persistence, and hard work. They share how implementing automation helped streamline their processes, save time, and boost efficiency. The duo also discusses the impact of offering creative benefits to clients, which led to stronger retention and steady business growth. Their story is a testament to how dedication, innovation, and smart strategies can drive long-term success.
In this episode, here's what you can expect to learn:
How persistence and cold calling helped grow the business.
Why automating processes saves time and boosts efficiency.
How Is Customer Engagement Being Reinvented with AI?
In this episode, we are joined by Sebastian Jimenez from Rillavoice.
Sebastian Jimenez is the Founder and CEO of Rillavoice, a company focused on building speech analytics for the world. Sebastian leads the team in developing speech analytics software tailored for sales and service, particularly in industries like home remodelling, roofing, solar, telco, banking, CPG, and more.
Rillavoice leverages AI to revolutionize home improvement sales and service interactions. With exceptional transcription accuracy and a focus on enhancing human work, Rillavoice overcomes scepticism, improving techniques and reducing performance gaps. Seamlessly integrated and offering real-time analysis, it sets a new standard in the industry. Explore the transformative impact by booking a demo at Rillavoice.com.
In this episode, here's what you can expect to learn:
Impact of AI on Home Improvement Sales
Integration with Home Service Systems
Evolution of AI in Customer Service
The Future of Work and AI Adoption
Trends in AI for Customer Service
If you enjoy the episode, please don't hesitate to leave us a review (5 stars preferably 😉)
In this episode, we are joined by Patrick Lange from Business Modification Group.
Patrick, an expert in business valuations and sales, provides useful and actionable insights on how to maximize your business's value.
Patrick is not only knowledgeable in business valuation but also actively engages on multiple platforms like YouTube, LinkedIn, and Facebook, where his mission is to educate people for free on how to raise the value of your business if your intention is to sell it.
He has been guiding many businesses into improving their worth, with successful stories that showcase significant increases in dollar figures.
Business Modification Group proposes The Best HVAC Companies for Sale. Their Proactive, Experienced HVAC Brokers Consistently Sell a Record Number of Heating, Air and Plumbing Companies Nationwide.
During our conversation, here's what you can expect to learn:
The importance of understanding your business's current worth.
Steps to raise the value of your service business.
Real-world success stories that exemplify the transformation possible with the right guidance.
Why it's essential to seek a valuation, even if you're not selling immediately.
The role of technology in enhancing business worth and sales.
How simple products and services can mean a world of difference when selling your business
Patrick's straightforward and genuine approach, combined with his vast experience, brings a unique perspective to the table. He offers simple, actionable steps that, while common for him, can make a world of difference for many business owners. We particularly enjoyed how Patrick teaches you about business and the broader importance of knowing what you are optimizing for.
--- Send in a voice message: https://podcasters.spotify.com/pod/show/tershblissett/message Support this podcast:
How To Prepare for Selling a Service Business With Patrick Lange
In this episode, we are joined by Patrick Lange from the Business Modification Group.
Patrick, an expert in business valuations and sales, provides useful and actionable insights on maximising your business's value.
Patrick is not only knowledgeable in business valuation but also actively engages on multiple platforms like YouTube, LinkedIn, and Facebook, where his mission is to educate people for free on how to raise the value of your business if you intend to sell it.
He has been guiding many businesses into improving their worth, with successful stories showcasing significant dollar figures increases.
Business Modification Group proposes The Best HVAC Companies for Sale. Their Proactive, Experienced HVAC Brokers Consistently Sell a Record Number of Heating, Air and Plumbing Companies Nationwide.
During our conversation, here's what you can expect to learn:
The importance of understanding your business's current worth.
Steps to raise the value of your service business.
Real-world success stories that exemplify the transformation possible with the right guidance.
Why it's essential to seek a valuation, even if you're not selling immediately.
The role of technology in enhancing business worth and sales.
How simple products and services can mean a world of difference when selling your business?
Patrick's straightforward and genuine approach, combined with his vast experience, brings a unique perspective to the table. He offers simple, actionable steps that, while common for him, can make a world of difference for many business owners. We particularly enjoyed how Patrick teaches you about business and the broader importance of knowing what you are optimizing for.
Driving Your Business Forward: The Big Picture on Truck Wraps and Service Business Growth w/ CJ Stratte
Wednesday, November 22, 2023 • Duration 32:30
Have you ever wondered how a creatively branded service vehicle can create a massive impact on your small business's visibility and growth?
In the current age of digital marketing dominance, we're shifting our focus to a traditional yet remarkably effective marketing method that can generate immense recognition for skilled trades businesses, HVAC companies, and the plumbing industry.
CJ Stratte, the brilliant and dynamic CEO of On The Move Trucks, a nationwide truck leasing company, joins us in today's episode of the Service Business Mastery Podcast, to teach us more!
CJ, an expert in brand marketing, oversees a company that helps primarily HVAC and plumbing businesses, transforms ordinary service vans into eye-catching moving billboards for their brands.
This episode is packed with exciting insights into the power of physical mobile advertising, and how even a single leased van could significantly boost your brand's visibility.
Key actionable takeaways for skilled trades businesses include: Firstly, not underestimating the value of traditional marketing methods such as branded service vehicles. Second, the importance of creating engaging, telling visuals on service trucks. The potential of truck fleets as moving billboards and driving brand recognition. Lastly, to explore On The Move Trucks' services, from leasing to custom wraps, as ain important resource for your business.
So buckle up and prepare for an intriguing ride into the world of truck leasing and unique marketing strategies–the road to enhanced brand visibility starts here!
SHOW NOTES
[00:04] Intro + Tersh's Experience with Sign Branding Promo for Service Emperor
[03:21] Sponsor Details
[07:24] Who is "On the Move Trucks"?
[08:00] CJ's Business Experience
[11:37] Business Impressions Per Mile
[11: 53] "Old School" Word of Mouth Marketing
Resources And People Mentioned: --- Send in a voice message: https://podcasters.spotify.com/pod/show/tershblissett/message Support this podcast:
Accounting Doesn't Have to Suck | HVAC Business Finance Tips w/ Spencer Sheinin CPA
Wednesday, November 15, 2023 • Duration 41:15
If you are passionate about your skilled trades service business but struggle to see it grow, or if you're simply curious about running a successful service enterprise, this episode of the Service Business Mastery Podcast is for you!
In this episode, "Accounting Doesn't Have to Suck," hosts Tersh Blisset and Joshua Crouch engage with guest Spencer Sheinin, CEO and Founder of Shift Financial Insights, in a deep dive into the world of accounting, and how as daunting as it may appear, it doesn't have to suck!
They explore hiring problems often faced by small and medium-sized businesses and how hiring the wrong person for accounting can result in lost opportunities. They discuss the role of AI in bookkeeping, financial analysis, and how it may not necessarily be the ideal option for smaller businesses with unique scenarios.
Tersh, Josh, and Spencer inspire others with their personal stories of business finance, including Spencer's transformative shift in mindset towards numbers.
If you've ever been overwhelmed by financial statements, Spencer's take on using data visualization techniques for better understanding and data interpretation is a game-changer.
Also, make sure to look out for the invaluable advice from Sheinin's book, "Entreprenumbers," of which we are giving away copies after the interview. It's an absolute must-read for entrepreneurs looking to demystify their financials and gain the knowledge to make effective business decisions.
This episode is full of insights, practical advice, and money-saving tips for anyone in a service business. Don't miss out!
SHOW NOTES
01:59 Justin hosts giveaway and offers script for success.
08:58 Struggling to keep up, correcting formulas, light bulb moment.
12:20 Not a certified accountant. HVAC career started accidentally.
14:14 Accounting department struggles due to inadequate staffing.
Resources And People Mentioned: --- Send in a voice message: https://podcasters.spotify.com/pod/show/tershblissett/message Support this podcast:
Revolutionizing HVAC Maintenance through Technology w/ Brian Feenie and Ben Reed
Wednesday, November 8, 2023 • Duration 44:34
Are outdated practices holding back the HVAC industry from reaching its full potential?
In this episode of Service Business Mastery, hosts Tersh Blisset and Joshua Crouch delve deep into the world of HVAC maintenance and how cutting-edge technology is reshaping the customer experience and the growth of HVAC businesses. We have the pleasure of welcoming Ben Reed and Brian Feenie from Measure Quick, a leading software solution for HVAC professionals.
Ben and Brian have a combined experience of over 40 years in the home services and HVAC industries. They are passionate advocates for using technology to drive efficiency and enhance customer interactions. Are you eager to explore how technology can revolutionize the HVAC maintenance industry? If so, this episode of the Service Business Mastery Podcast is a must-listen!
SHOW NOTES
Here's a breakdown of what you can expect in this episode:
- [0:00] - Introduction: Tersh and Joshua set the stage for the episode, highlighting the importance of Measure Quick in the HVAC industry.
- [2:15] - MeasureQuick: The hosts discuss how the Measure Quick app helps junior technicians gather crucial information and data for clients.
- [4:30] - Shoutouts to Podcast Partners: Sera, Upfrog, CompanyCam, Copeland, and Interplay Learning are acknowledged as valuable supporters of the podcast.
- [5:45] - Upcoming SBM Content: The hosts tease future episodes and upcoming guests, including Billy from Billy Go and representatives from Copeland Compressors.
- [7:15] - Guests' Self Introduction: Brian and Ben from Measure Quick introduce themselves, sharing their extensive experience in the home services and HVAC industries, as well as their passion for using technology to improve the industry.
Resources And People Mentioned: --- Send in a voice message: https://podcasters.spotify.com/pod/show/tershblissett/message Support this podcast:
What Data Scientists Can Teach Us About Marketing with Rick B. & Carole Lawson
Wednesday, November 1, 2023 • Duration 01:00:44
For many service businesses, marketing can feel like throwing random things at a wall and seeing what sticks. Sometimes, you get lucky. But in the ever-shifting landscape of new Google algorithms and increasingly tech-savvy competitors, luck isn't gonna cut it.
That's why the best marketing is data-driven marketing.
In this episode, we learn how to think more like data scientists when it comes to our marketing by speaking with Carole Lawson, bonafide data scientist and Chief Data Officer, and Rick B., CEO at MarketStorm, the company that's delivering better marketing outcomes for its clients through data science.
SHOW NOTES
- Intro [0:00]
- Introducing Carole Lawson and Rick B. [9:48]
- The truth about keywords [13:49]
- Optimizing your content like a data scientist [16:28]
- Learning from the language your customers use [20:36]
17:15 Financials are backwards looking, but budgets and cash flows can be forward looking. Looking backwards helps identify what's not working and the root causes. The 80 20 rule applies to most problems. Understanding the right information helps identify issues like a 3% decrease in average margin.
20:14 AI accounting benefits big companies, not small.
26:01 Forward vs. backward analysis in HVAC operations.
30:46 Managing labor is crucial in every industry, particularly this industry. Analyzing labor as a percentage of sales can indicate if it's going in the wrong direction. Our brains process information visually, so financial information should be presented in pictures instead of letters and numbers. For example, when determining the current percentage of receivables, the accounts receivable aging report is commonly used.
34:27 Book version of tips/tools for implementation.
36:38 Great ideas shared with like-minded business coaches.
- [9:30] - HVAC Business Challenges: The hosts and guests delve into the challenges faced by technicians in convincing business owners to invest in Measure Quick and adopt technology solutions.
- [12:15] - The HVAC industry's struggles: misaligned incentives and perspectives are explored, along with the prioritization of homeowners' expenses and the need for thorough maintenance checks.
- [15:45] - Industry Assumptions: The hosts and guests shed light on old habits and assumptions that hinder progress in the industry and emphasize the value of technology in improving maintenance contracts.
- [19:00] -Full Stack HVAC: This concept is introduced as a way to address gaps in business operations and optimize efficiency, with a focus on standardization, customer value, and company valuation.
- [22:00] - Trust: The importance of trust in increasing revenue and conveying value to customers in the absence of face-to-face interactions is discussed, along with the affordability and benefits of using Measure Quick.
- [25:30] - Guest Announcements: Guests Brian and Ben share upcoming announcements and improvements to the Measure Quick app, as well as their openness to feedback from listeners.
- [29:15] - Episode Conclusion: The hosts express their gratitude to the guests and tease future episodes, encouraging listeners to stay tuned for more valuable content.
If you're looking to level up your skilled trades service business, gain insights into home service businesses, or simply expand your knowledge in the field, this episode is a must-listen. Tune in to the Service Business Mastery Podcast and unlock the truth about HVAC maintenance!
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