Service Business Mastery for Skilled Trades: HVAC, Plumbing & Electrical Home Service – Details, episodes & analysis

Welcome to the Service Business Mastery Podcast!

Visit our website for more episodes and insights! www.servicebusinessmastery.com.

In this episode, we're thrilled to feature Joe Crisara, America's HVAC, Plumbing & Electrical Contractor "Service Sales Coach"  and author of the impactful book What Should We Do? 📚✨

Joe has dedicated his career to transforming the service industry with his innovative sales strategies, helping contractors across the nation double their profits and elevate their businesses. 💡🔧🚀

In this episode, here's what you can expect to learn:

• The origin and impact of Joe Crisara's famous phrase, "What Should We Do?"

• How to overcome financial challenges in your business by offering strategic choices to customers.

• The importance of taking consistent action and learning from every outcome.

• Why contractors should consider writing a book or starting a podcast to build credibility.

• The role of mentors in achieving long-term business success.
  
  

If you enjoy the episode, please don't hesitate to leave us a review (5 stars preferably 😉)

Links & References:

• Joe Crisara

This episode is kindly sponsored by:

• Sera

• UpFrog

• CallRail

• CompanyCam Visit CompanyCam and use code SBM for a free 2-week trial, 1:1 training and account setup, and 50% off your first two months!

• MarketStorm

• Rilla 

• Service World Expo

Connect with us!

• Tersh Blisset

• Josh Crouch

• Join the Service Business Mastery Facebook group for more updates!

• Visit our website: www.servicebusinessmastery.com

Affiliate links:

• Castmagic

• StreamYard

• IfTTT

• Zyra Talk

Welcome to the Service Business Mastery Podcast!

Visit our website for more episodes and insights! www.servicebusinessmastery.com.

In this episode, we sit down with Chris Lollini, the founder of Reputation Igniter, who brings his wealth of experience in digital marketing, particularly for HVAC and home service businesses. 

Chris's leadership, Reputation Igniter has become a go-to resource for enhancing online presence through effective reputation management strategies.

In this episode, here's what you can expect to learn:

• The evolution and benefits of focusing on online reputation management.
• Key strategies for simplifying digital marketing for small businesses.
• The significance of maintaining an active and positive Google Business Profile.
• How to foster customer relationships that lead to consistent positive reviews.
• The role of simplicity and focus in achieving long-term business success.
  

If you enjoy the episode, please don't hesitate to leave us a review (5 stars preferably 😉)

Links & References:

• Chris Lollini
• Reputation Igniter

This episode is kindly sponsored by:

• Sera
• UpFrog
• CallRail
• CompanyCam Visit CompanyCam and use code SBM for a free 2-week trial, 1:1 training and account setup, and 50% off your first two months!
• MarketStorm
• Rilla 
• Service World Expo

Connect with us!

• Tersh Blisset
• Josh Crouch

Join the Service Business Mastery Facebook group for more updates!

Visit our website: www.servicebusinessmastery.com

Affiliate links:

• Castmagic
• StreamYard
• IfTTT
• Zyra Talk

Welcome to the Service Business Mastery Podcast!

Visit our website for more episodes and insights! www.servicebusinessmastery.com

In this episode, we're excited to host Zach Garrett founder and CEO at Liftify.

Under Zach Garrett's leadership, Liftify has quickly become a valuable partner for businesses seeking to improve their online reputation by focusing on generating and managing customer reviews.


In this episode, here's what you can expect to learn:

• Importance of Business Reputation.

• The importance of staying engaged in learning and development as a business owner.

• How to effectively gather and use customer feedback to build a strong business reputation.

• The importance of responding professionally to negative reviews.

• The benefits of addressing negative reviews and using them to improve business practices.

If you enjoy the episode, please don't hesitate to leave us a review (5 stars preferably 😉)

Links & References:

• Zach Garrett

• Liftify

This episode is kindly sponsored by:

• Sera

• UpFrog

• CallRail

• CompanyCam Visit CompanyCam and use code SBM for a free 2-week trial, 1:1 training and account setup, and 50% off your first two months!

• MarketStorm

Connect with us!

• Tersh Blisset

• Josh Crouch

• Join the Service Business Mastery Facebook group for more updates!

• Visit our website: www.servicebusinessmastery.com

Affiliate links:

• Castmagic

• StreamYard

• IfTTT- 10 Percent off!

• podchaser.com

• Zyra Talk

Welcome to the Service Business Mastery Podcast!

Visit our website for more episodes and insights! www.servicebusinessmastery.com

In this episode, we're delighted to host Derek Cormier Founder and CEO at Climate Experts.

Under Derek's leadership, Climate Experts has established a reputation for providing high-quality service, innovative solutions, and a commitment to sustainability.

In this episode, here's what you can expect to learn:

• Importance of Marketing Company Culture

• The benefits of Applicant Tracking Systems (ATS)

• Importance of marketing company culture to attract potential employees

• Importance of listener's reviews and feedback for improving podcast 

•  The perception of creating roles to appease employees and ensuring roles have clear expectations.

If you enjoy the episode, please don't hesitate to leave us a review (5 stars preferably 😉)

Links & References:

• Derek Cormier

• Climate Experts Inc

This episode is kindly sponsored by:

• Sera

• UpFrog

• CallRail

• CompanyCam Visit CompanyCam and use code SBM for a free 2-week trial, 1:1 training and account setup, and 50% off your first two months!

• MarketStorm

• Zyra Talk

Connect with us!

• Tersh Blisset

• Josh Crouch

• Join the Service Business Mastery Facebook group for more updates!

• Visit our website: www.servicebusinessmastery.com

Affiliate links:

• Castmagic

• StreamYard

• IfTTT- 10 Percent off!
  podchaser.com⁠? kenLPgwvFqOXRJqusWml

Welcome to the Service Business Mastery Podcast!

Visit our website for more episodes and insights! www.servicebusinessmastery.com

In this episode, we're delighted to host #Chad Simpson is the CEO and founder of #Simpson Salute Heating & Air.

Chad's leadership has turned a small operation into a leading HVAC service provider, proving that with the right mindset and dedication, significant growth is achievable without solely relying on sales tactics.

In this episode, here's what you can expect to learn:

• The challenges faced while scaling a service business from $3.5 million to $7.9 million.

• The role of recruiting the right talent, such as the strategic hiring of Steve Van Horn, in business growth

• The benefits and implementation of technology (like MeasureQuick) to improve service quality and efficiency.

• Investing in quick and effective training for technicians ensures consistent service quality.

• The importance of maintaining humility and learning from experiences to manage profitable growth.

If you enjoy the episode, please don't hesitate to leave us a review (5 stars preferably 😉)

This episode is kindly sponsored by:

• Sera

• UpFrog

• CallRail

• CompanyCam Visit CompanyCam and use code SBM for a free 2-week trial, 1:1 training and account setup, and 50% off your first two months!

• MarketStorm

• Zyra Talk

Connect with us!

• Tersh Blisset

• Josh Crouch

• Join the Service Business Mastery Facebook group for more updates!

• Visit our website: www.servicebusinessmastery.com

Affiliate links:

• Castmagic

• StreamYard

• IfTTT- 10 Percent off!

• podchaser.com⁠? kenLPgwvFqOXRJqusWml

Welcome to the Service Business Mastery Podcast!

Visit our website for more episodes and insights! www.servicebusinessmastery.com

In this episode, we're thrilled to welcome #Daphne Ziegenfus an inspiring American plumber from #Deluxe Plumbing & Heating. Daphne went from doubting traditional school to finding her calling as a plumber at Lehigh Career & Technical Institute (LCTI).🛠️

In this episode, here's what you can expect to learn:

1. The importance of continuous learning and adaptability in the trades.
2. The strategies for handling unexpected challenges on the job, such as equipment malfunctions, broken pipes, or complex repairs

3. Explore the value of building relationships within the industry
4. The importance of supportive work environments
5. The role of mentors in technician training and development.

If you enjoy the episode, please don't hesitate to leave us a review (5 stars preferably 😉)

This episode is kindly sponsored by:

• Sera

• UpFrog

• CallRail

• CompanyCam Visit CompanyCam and use code SBM for a free 2-week trial, 1:1 training and account setup, and 50% off your first two months!

• MarketStorm

Connect with us!

• Tersh Blisset

• Josh Crouch

• Join the Service Business Mastery Facebook group for more updates!

• Visit our website: www.servicebusinessmastery.com

Affiliate links:

• Castmagic

• StreamYard

• IfTTT- 10 Percent off!

• podchaser.com⁠? kenLPgwvFqOXRJqusWml

Welcome to the Service Business Mastery Podcast!

Visit our website for more episodes and insights! www.servicebusinessmastery.com

In this episode, we're thrilled to introduce #Laura Kelly, the CEO of #Clover, and #Josh Kelly, Managing Member at #Clover.

Josh and Laura are the dynamic duo behind Clover, leading with innovation and passion in the service industry. Their story is one of determination, dedication, and driving excellence in every aspect of their business.

In this episode, here's what you can expect to learn:

• The Importance of Communication and Memory Differences Between Genders
• Roles and Responsibilities in Business Partnerships
• The Role of Maintaining Individual Identity within A Marriage.
• The Importance of Prioritizing Roles and Responsibilities
• The Importance of Chasing Purpose over Money.

If you enjoy the episode, please don't hesitate to leave us a review (5 stars preferably 😉)

Links & References:

• Josh Kelly

• Laura Kelly

This episode is kindly sponsored by:

• Sera

• UpFrog

• CallRail

• CompanyCam Visit CompanyCam and use code SBM for a free 2-week trial, 1:1 training and account setup, and 50% off your first two months!

• MarketStorm

Connect with us!

• Tersh Blisset

• Josh Crouch

• Join the Service Business Mastery Facebook group for more updates!

• Visit our website: www.servicebusinessmastery.com

Affiliate links:

• Castmagic

• StreamYard

• IfTTT- 10 Percent off!

Welcome to the Service Business Mastery Podcast!

Visit our website for more episodes and insights! www.servicebusinessmastery.com

In this episode, we're delighted to host #Scott Caron, #Master Electrician of Boston.

Scott went from being a local electrician in Boston, MA to a known Master Electrician celebrity and construction guru in plumbing, HVAC, and virtually every other trade skill set.

In this episode, here's what you can expect to learn:

• The importance of the trades to younger generations.

• The role of technical expertise within businesses 

• The need to maintain a balance between technical skills and sales in the industry. 

• The importance of infrastructure upgrades to accommodate the increased electrical demand and the impact on trades like electrical and HVAC.

• The importance of adaptation and skill development and the vibrant community within the industry.
  
  

If you enjoy the episode, please don't hesitate to leave us a review (5 stars preferably 😉)

This episode is kindly sponsored by:

• Sera

• UpFrog

• CallRail

• CompanyCam Visit CompanyCam and use code SBM for a free 2-week trial, 1:1 training and account setup, and 50% off your first two months!

• MarketStorm

Connect with us!

• Tersh Blisset

• Josh Crouch

• Join the Service Business Mastery Facebook group for more updates!

• Visit our website: www.servicebusinessmastery.com

Affiliate links:

• Castmagic

• StreamYard

• IfTTT- 10 Percent off!

Welcome to the Service Business Mastery Podcast!

Visit our website for more episodes and insights! www.servicebusinessmastery.com

In this episode, we're delighted to host Austin Gumucio, Partner Relations /Lead Sales Manager of Implementation of Hire Dimensions.

Austin plays an active role in shaping the overall direction and strategic vision of Hire Dimensions.

In this episode, here's what you can expect to learn:

• The importance of being proactive in the hiring process rather than reactive

• Understanding the potential impact of AI on job application processes 

• The role of continuous marketing efforts in attracting qualified candidates

• The importance of firing toxic employees promptly and improving the hiring process.

• Discover Incorporating marketing strategies into hiring processes.
  
  

If you enjoy the episode, please don't hesitate to leave us a review (5 stars preferably 😉)

Links & References:

• Austin Gumucio

• Hire Dimensions

This episode is kindly sponsored by:

• Sera

• UpFrog

• CallRail

• CompanyCam Visit CompanyCam and use code SBM for a free 2-week trial, 1:1 training and account setup, and 50% off your first two months!

• MarketStorm

Connect with us!

• Tersh Blisset

• Josh Crouch

• Join the Service Business Mastery Facebook group for more updates!

• Visit our website: www.servicebusinessmastery.com

Affiliate links:

• Castmagic

• StreamYard

• IfTTT- 10 Percent off!

• podchaser.com⁠? kenLPgwvFqOXRJqusWml

Welcome to the Service Business Mastery Podcast!

Visit our website for more episodes and insights! www.servicebusinessmastery.com

In this episode, we're excited to welcome #CraigChildress, Master plumber at #BostonUniversity, a global leader in building technology and solutions. 🏢

In this episode, here's what you can expect to learn:

• The importance of continuous learning and skill development in trade professions

• Discover tips and strategies for succeeding in trade competitions

• Explore the skills and dedication of technicians in plumbing, HVAC, and other fields.

• The benefits of participating in trade competitions.

• The challenges faced during competitions, such as pressure, time constraints, and unexpected situations

If you enjoy the episode, please don't hesitate to leave us a review (5 stars preferably 😉)

Links & References:

• Craig Childress

• Boston University

This episode is kindly sponsored by:

• Sera

• UpFrog

• CallRail

• CompanyCam Visit CompanyCam and use code SBM for a free 2-week trial, 1:1 training and account setup, and 50% off your first two months!

• MarketStorm

Connect with us!

• Tersh Blisset

• Josh Crouch

• Join the Service Business Mastery Facebook group for more updates!

• Visit our website: www.servicebusinessmastery.com

Affiliate links:

• Castmagic

• StreamYard

• IfTTT- 10 Percent off!

podchaser.com⁠? kenLPgwvFqOXRJqusWml