Manage with Confidence – Details, episodes & analysis

MANAGE WITH CONFIDENCE gives people managers the tools, tips and skills to navigate the challenges of management.

Your host is chartered psychologist and executive coach, Dr Hayley Lewis of HALO Psychology. Every fortnight, join Hayley to learn helpful, inspirational and practical advice and ideas. She’s the reassuring voice in your ear exactly when you need it.

For more, go to the HALO Psychology website: www.halopsychology.com

In this episode, we hear from psychologist, coach and expert on feedback, Caroline (Caz) Katz. We hear about the psychological and psychodynamic mechanisms at play when it comes to these kinds of conversations and why so many of us, feedback giver or receiver, feel so fearful of them. We explore some of the practical things you can do to make feedback conversations meaningful and effective. Caz role models warmth, sensitivity, compassion and curiosity throughout this episode and we hope you feel inspired by her insights and ideas.

Ultimately, we hope you feel able to manage with confidence.

Want to get in touch with or work with Caroline? You can visit her website or connect with her on LinkedIn.

Do let us know what you think of this episode and don’t forget to rate, review, and follow so that other managers can benefit too.

Useful links:

• ⁠Hayley’s HALO Psychology website⁠, featuring 200 free articles, ebooks and other resources.

• ⁠Subscribe to Hayley’s fortnightly newsletter⁠ with lots of practical tools, tips and downloads to help managers like you.

• Join 42,000 other people and follow Hayley on⁠ LinkedIn⁠

• Follow the podcast Instagram⁠ @managewithconfidence⁠ and follow Hayley⁠ @haypsych⁠

This season of Manage with Confidence is brought to you by HALO Psychology.

It has been produced by ⁠Mauro Kenji Serra⁠, ⁠ Kenji Productions⁠.

How confident are you in having feedback conversations? How helpful is the feedback you give? What do people think of the feedback you give?

In this episode, Hayley looks at one of the main things that so many people managers struggle with – giving feedback. If this is something you struggle with then just know you are not alone!

By the end of the episode, you’ll have a clearer understanding of why we sometimes struggle with feedback, and you’ll learn about a couple of frameworks that you might find helpful. At the end of the episode, you’ll hear Hayley’s suggestion of just one thing you can do that can make a difference and feedback with confidence.

Hayley uses her skills and expertise as a psychologist, coach, management trainer, and former people manager herself, to help managers like you. She has worked with thousands of managers over almost 30 years and the tips and ideas she shares will help you the way they’ve helped others. The aim of this podcast is to do exactly what it says… to help you manage with confidence.

Do let us know what you think of this episode and don’t forget to rate, review, and follow so that other managers can benefit too.

Links to references in this episode:

Gallup State of the Global Workplace 2026

2022 study led by Dr Nicole Abi-Esber

2020 study in the Journal of Organizational Behavior

2016 study by Dr Rachel Ruttan and Professor Loran Nordgren

Useful links:

• ​7 frameworks to help you give effective feedback (with examples)
• ​Hayley’s HALO Psychology website, featuring 200 free articles, ebooks and other resources.
• ​Subscribe to Hayley’s monthly newsletter with lots of practical tools, tips and downloads to help managers like you.
• ​Join 42,000 other people and follow Hayley on LinkedIn
• ​Follow the podcast Instagram @managewithconfidence and follow Hayley @haypsych

This season of Manage with Confidence is brought to you by HALO Psychology. It has been produced by Mauro Kenji Serra, Kenji Productions.

When it comes to conflict at work and in your team, do you fight? Do you flee? Or do you freeze? There’s something about conflict that taps into that primal part of us.

In this episode, listener ‘M’, is a manager with a problem. They have two team members in conflict and it’s causing problems in the wider team.

Listen as Hayley takes M through a step-by-step conflict resolution technique that she has taught many managers, and that she even used herself when she was a manager.

By the end of the episode, you’ll have a step-by-step guide to resolve conflict productively.

Hayley uses her skills and expertise as a psychologist, coach, management trainer, and former people manager herself, to help managers like you.

She has worked with thousands of managers over almost 30 years and the tips and ideas she shares will help you the way they’ve helped others. The aim of this podcast is to do exactly what it says… to help you manage with confidence.

Do let us know what you think of this episode and don’t forget to rate, review, and follow so that other managers can benefit too. You can also email any questions to the podcast at halopsychpod@gmail.com 

Useful links:

• ⁠⁠Hayley’s HALO Psychology website⁠⁠, featuring 200 free articles, ebooks and other resources.

• ⁠⁠Subscribe to Hayley’s fortnightly newsletter⁠⁠ with lots of practical tools, tips and downloads to help managers like you.

• Join 42,000 other people and follow Hayley on⁠⁠ LinkedIn⁠⁠

• Follow the podcast Instagram⁠⁠ @managewithconfidence⁠⁠ and follow Hayley⁠⁠ @haypsych⁠⁠

This season of Manage with Confidence is brought to you by HALO Psychology.

It has been produced by ⁠⁠Mauro Kenji Serra⁠⁠, ⁠⁠ Kenji Productions⁠⁠.