Manage Smarter – Details, episodes & analysis

This week, we're talking about setting the anchor to build sales confidence. Gain valuable insights on leadership and team dynamics with host Chip Gray. Join us each week for a brand new bonus Extra Point episode. In less than 5 minutes, you'll get additional insights about the psychology of leadership and management from the producers of the Manage Smarter podcast. Find all of the Manage Smarter episodes on ManageSmarter.com Learn more about your ad choices. Visit megaphone.fm/adchoices

In this episode, we dive into the transformative power of transparency and honesty in leadership with Grace Gavin, co-founder of Know Honesty. Grace shares her insights on how open communication can reduce anxiety, ease aggression, and limit indecision in the workplace. Drawing from her diverse background and personal experiences, including her father's battle with cancer, Grace emphasizes the importance of being truly and freely yourself. Discover practical exercises like 'The Agreement' and 'Fake You' to enhance your communication skills. Whether you're a leader or team member, learn how to build a better culture of trust and openness. KEY TAKEAWAYS: -The Importance of Transparency in Leadership: Transparency is crucial in leadership as it helps reduce anxiety, ease aggression, and limit indecision. Leaders must find the right balance between sharing enough information and not oversharing to maintain effective communication within their teams. -Building Trust Through Open and Honest Communication: Trust is essential for effective communication, and it starts with leadership. Leaders should be trained to be open and honest, creating a culture where employees feel safe to express their thoughts and ideas without fear of negative consequences. -Practical Exercises for Enhancing Communication Skills: Simple exercises like 'The Agreement' and identifying 'Fake You' can help individuals improve their communication skills. These exercises encourage people to be honest and open, fostering better relationships and more effective teamwork. -The Impact of AI on Communication: While AI can aid in generating ideas and writing, it may lead to communication that lacks authenticity and human connection. It's important to use AI as a tool for brainstorming while ensuring that genuine human interaction remains at the forefront of communication strategies. "Honesty at the root of it, as we define it, is being truly and freely yourself speaking into what you want and how you feel. If we are not doing it, speaking honestly, being open to others, I don't think it's the best use of our time or this life that we have." - Grace Gavin FREE ASSESSMENT HERE: https://knowhonesty.com/ASSESSMENT/ Connect with Grace Gavin knowhonesty.com https://www.linkedin.com/in/grace-gavin/ Connect with Manage Smarter Hosts   ·         Website: ManageSmarter.com  ·         LinkedIn: Audrey Strong                                                                    ·         LinkedIn: C. Lee Smith     Connect with SalesFuel ·         Website: http://salesfuel.com/  ·         Twitter: @SalesFuel  ·         Facebook: https://www.facebook.com/salesfuel/    #honesty #workplaceculture #employees #humanresources #leadership #workplacedrama #workdrama #communication #AI #artificialintelligence Learn more about your ad choices. Visit megaphone.fm/adchoices

In this episode, we dive deep into the world of negotiation with Andres Lares, managing partner at Shapiro Negotiations Institute and co-author of 'Persuade: The 4-Step Process to Influence People and Decisions.' Andres shares invaluable insights on how to negotiate effectively, whether you're discussing salary, closing a business deal, or navigating complex negotiations in the sports industry. Learn about the importance of credibility, engaging emotion, and facilitating action to achieve successful outcomes. Key Takeaways include: -The Importance of Not Making the First Offer: In salary negotiations, it's generally advised not to make the first offer. Instead, lean on the employer's expertise and ask them to provide a range or number first. -Multi-Faceted Negotiation Strategy: Don't focus on just one aspect like salary; consider other negotiables such as title, bonus, PTO, health insurance, and 401k matching. This allows for better optimization and trade-offs. -Four-Step Process to Influence: The four steps are credibility, engaging emotion, logic, and facilitating action. This methodology helps in making a compelling case and ensuring the desired action takes place. -The Power of Nice: Being nice doesn't mean being weak. You can still be aggressive and confident while maintaining empathy and building lasting relationships through deep discovery and asking great questions. -Handling Common Objections: When faced with objections like 'not in the budget,' ask probing questions to understand the real issue and find alternative solutions. This helps in maintaining credibility and finding a path to yes. #sales #salesnegotiations #jobsnegotiations #negotiate #negotiations #managernegotiations #sellingnegotiations #negotiationtips Connect with Andres Lares: www.shapironegotiations.com https://www.linkedin.com/in/andreslares/ Connect with Manage Smarter Hosts   ·         Website: ManageSmarter.com  ·         LinkedIn: Audrey Strong                                                                    ·         LinkedIn: C. Lee Smith     Connect with SalesFuel ·         Website: http://salesfuel.com/  ·         Twitter: @SalesFuel  ·         Facebook: https://www.facebook.com/salesfuel/  Learn more about your ad choices. Visit megaphone.fm/adchoices

Steve Chaparro is an organizational culture expert and communicator who speaks worldwide about how companies can transform their workplace culture through intentional co-creation and communication. He is founder and principal at Culture Design Studio, an organizational design agency, and the podcast host of The Culture Design Show. Someone who sees how architecture and design can be so much more informative in shaping the workplace culture and feeling. In this episode, Audrey, Lee and Steve discuss:  ·      The intersections of architecture design workplace and culture ·      How physical space affects work performance and productivity ·      Open office design debate ·      How to mix space and finishes designs to optimize your company ·      How smaller square foot per person may be more functional “There’s never going to be a silver bullet for any kind of space and companies should consider spacial diversity." –Steve Chaparro Join hosts Audrey Strong and C. Lee Smith every week as they dive into the aspects and concepts of good business management. From debunking sales myths to learning how to manage with and without measurements, you'll learn something new with every episode and will be able to implement positive change far beyond sales.  FREE RESOURCE: stevechaparro.co/frustrated FREE AUDIO COURSE for "Frustrated Visionaries" Connect with Steve Chaparro https://stevechaparro.co/ https://twitter.com/SteveChaparroCo https://www.facebook.com/SteveChaparroCo https://www.youtube.com/user/StevenAChaparro   Connect with Manage Smarter Hosts ·         Website: ManageSmarter.com  ·         LinkedIn: Audrey Strong                                                            ·         LinkedIn: C. Lee Smith    Connect with SalesFuel:  ·         Website: http://salesfuel.com/  ·         Twitter: @SalesFuel  ·         Facebook: https://www.facebook.com/salesfuel/  Learn more about your ad choices. Visit megaphone.fm/adchoices

Tevis Trower is founder & CEO of Balance Integration, author The Game-Changer’s Guide to Radical Success, knows that building a great organization begins with cultivating true greatness from the very top.  Tevis is a pioneer in optimizing corporate cultures, and has been heralded as “corporate mindfulness guru for the new millennium.” Tevis has coached high performers and top executives for powerful organizations ranging from Disney to KKR in leveraging their most precious asset: their humanity. A sought after “get them thinking, laughing, and interacting” speaker, Tevis has headlined executive events with Fast Company, Harvard Business Review Events, Peer150, Bloomberg, Conscious Capitalism, and Google, and has been featured in media outlets like Forbes, Inc, Fortune, CIO, The New York Post, Yoga Journal, and more.  In this episode, Audrey, Lee and Tevis discuss:  ·      Finding your Inner Truth to become a better leader ·      Identifying gaps in your leadership experience and “getting uncomfortable” as part of the process ·      Radical Success Roadmap ·      How to go from a game player to a game changer “If your leadership hasn't taken seriously the need to align culturally before crisis hit, it's not too late. Know this: Leaders who learn to pivot, to foster generative culture through crisis, will set a foundation for your organization's ability to survive both immediate challenges and long into the future." –Tevis Trower Join hosts Audrey Strong and C. Lee Smith every week as they dive into the aspects and concepts of good business management. From debunking sales myths to learning how to manage with and without measurements, you'll learn something new with every episode and will be able to implement positive change far beyond sales.   Connect with Tevis Trower www.balanceintegration.com https://www.facebook.com/BalanceIntegration https://www.linkedin.com/in/tevistrower/   Connect with Manage Smarter Hosts ·         Website: ManageSmarter.com  ·         LinkedIn: Audrey Strong                                                            ·         LinkedIn: C. Lee Smith    Connect with SalesFuel:  ·         Website: http://salesfuel.com/  ·         Twitter: @SalesFuel  ·         Facebook: https://www.facebook.com/salesfuel/ Learn more about your ad choices. Visit megaphone.fm/adchoices

Amy Franko is the Founder & CEO of Amy Franko Associates. With over 20 years of client-facing sales experience, Amy’s career includes sales roles with global companies IBM and Lenovo before pivoting into entrepreneurship. Today her firm works with mid-market technology and professional services organizations to grow sales results, through both sales strategy and skill development programs. Her book, The Modern Seller, is an Amazon best seller and was named a top sales book by Top Sales World. She is also recognized by LinkedIn as a Top Sales Voice.  In this episode, Audrey, Lee and Amy discuss:  ·      Definition of the new sales economy ·      How to become more agile in your approach to sales and new strategies ·      The top two sales trends happening now ·      Tips on getting out of a sales rut ·      Social selling via social networks “Welcome to the new sales economy, the intersection of business, technology and cultural dynamics, all affecting the ways our prospects and clients interact with and buy from us. If you’re going to succeed you need new mindsets, skillsets, and tools." –Amy Franko Join hosts Audrey Strong and C. Lee Smith every week as they dive into the aspects and concepts of good business management. From debunking sales myths to learning how to manage with and without measurements, you'll learn something new with every episode and will be able to implement positive change far beyond sales.    Connect with Amy Franko https://amyfranko.com https://www.linkedin.com/in/amyfranko/ https://www.facebook.com/amy.ashdownfranko    Connect with Manage Smarter Hosts ·         Website: ManageSmarter.com  ·         LinkedIn: Audrey Strong                                                            ·         LinkedIn: C. Lee Smith    Connect with SalesFuel:  ·         Website: http://salesfuel.com/  ·         Twitter: @SalesFuel  ·         Facebook: https://www.facebook.com/salesfuel/  Learn more about your ad choices. Visit megaphone.fm/adchoices

Tom Connally, is an experienced leader, strategist, and change agent with proven performance leading, building, and fixing organizations by creating a culture of performance. In over 30 years of Marine leadership, he led organizations from 50-3500 personnel, with budgets up to $2.8B. Tom served as a Director for two defense companies, before founding Connally Consulting where he helps leaders improve their and success professionally, personally, spiritually, and physically. Also the author of Becoming a Leader: A Road Map for My Daughter and the Aspiring Leader.  In this episode, Audrey, Lee and Tom discuss:  ·      How military principles can help you be a better leader ·      Firm, Fair and Friendly concept ·      How to gain clarity in your mission and how to get people to follow you with focus ·      How family transitions can make you a better leader “Leaders fail to recognize that everyone in their organization has value and that they must take actions that cause their followers to transcend to something greater than themselves. Often this is because they don't know "what right looks like.” –Tom Connally Join hosts Audrey Strong and C. Lee Smith every week as they dive into the aspects and concepts of good business management. From debunking sales myths to learning how to manage with and without measurements, you'll learn something new with every episode and will be able to implement positive change far beyond sales.   Connect with Tom Connally https://connallyconsulting.com/ https://www.linkedin.com/in/tom-connally-08488711/ https://www.facebook.com/247leadership   Connect with Manage Smarter Hosts ·         Website: ManageSmarter.com  ·         LinkedIn: Audrey Strong                                                            ·         LinkedIn: C. Lee Smith    Connect with SalesFuel:  ·         Website: http://salesfuel.com/  ·         Twitter: @SalesFuel  ·         Facebook: https://www.facebook.com/salesfuel/  Learn more about your ad choices. Visit megaphone.fm/adchoices

Dr. John Demartini, bestselling author, educator and leading human behavior expert. Dr. Demartini is the founder of the Demartini Institute, which has helped hundreds of thousands of entrepreneurs and individuals break through their limitations and find success.   In this episode, Audrey, Lee and John discuss:  ·      Identifying what you value most ·      The Six Steps to Building Wealth ·      Strategies to recovering financially from COVID-19 “Knowing your unique hierarchy of Values is the most important place to start if you intend to expand to the next level of your empowerment." –Dr. John DeMartini Join hosts Audrey Strong and C. Lee Smith every week as they dive into the aspects and concepts of good business management. From debunking sales myths to learning how to manage with and without measurements, you'll learn something new with every episode and will be able to implement positive change far beyond sales.    Connect with Dr, John DeMartini https://drdemartini.com/?utm_source=Justine -pr&utm_medium=media&utm_campaign=hp https://www.linkedin.com/in/drjohndemartini/ https://www.facebook.com/drjohndemartini   Connect with Manage Smarter Hosts ·         Website: ManageSmarter.com  ·         LinkedIn: Audrey Strong                                                            ·         LinkedIn: C. Lee Smith    Connect with SalesFuel:  ·         Website: http://salesfuel.com/  ·         Twitter: @SalesFuel  ·         Facebook: https://www.facebook.com/salesfuel/  Learn more about your ad choices. Visit megaphone.fm/adchoices

Over the past three decades, Don Long has founded/co-founded six different companies to total over $100 million dollars in lifetime revenue. The last company he built went into the top 1,000 companies in the United States in that particular industry. He is the author of two books The Blueprint of God and the international bestselling book Sell or Don’t Eat; as well as three courses The Blueprint Matrix, Selling from the Soul, and his World Class Business Assessment tool.  In this episode, Audrey, Lee and Don discuss:  ·      How to find Impact Areas that need addressing ·      COVID-19 Communication frequency and style changes internal and external ·      Incremental improvements over 12 months vs. once-a-year fixes ·      How to create “Aliveness” in all your employees “The best run companies are always working on the business in some way and developing constant and never-ending improvement in every area." –Don Long Join hosts Audrey Strong and C. Lee Smith every week as they dive into the aspects and concepts of good business management. From debunking sales myths to learning how to manage with and without measurements, you'll learn something new with every episode and will be able to implement positive change far beyond sales.    Connect with Don Long https://www.donwlong.com/ https://www.linkedin.com/in/don-w-long-77834225/   Connect with Manage Smarter Hosts ·         Website: ManageSmarter.com  ·         LinkedIn: Audrey Strong                                                            ·         LinkedIn: C. Lee Smith    Connect with SalesFuel:  ·         Website: http://salesfuel.com/  ·         Twitter: @SalesFuel  ·         Facebook: https://www.facebook.com/salesfuel/  Learn more about your ad choices. Visit megaphone.fm/adchoices

Jonathan Raymond is the author of Good Authority and the CEO at Refound. He learned the hard way what happens when you lose your way as an executive, the impacts it can have on your team, your business, and your life. More importantly, he learned how to turn that dynamic around, how to drive performance by becoming more human with a team rather than less. He has worked with a wide variety of leaders, and specializes in helping executives and senior leaders who are navigating periods of high growth or uncertainty. FREE HANDOUT FOR OUR LISTENERS: https://www.refound.com/managesmarter  In this episode, Audrey, Lee and Jonathan discuss:  ·      Definition of Good Authority & leaders impact on team performance ·      Why becoming “Deeply Human” is the essential quality of a good leader ·      The 5 steps to addressing poor performance in the moment it's occurring ·      How Good Authority relates to generations in the workforce and greater emphasis on company culture “I’ve learned that a manager can foster the personal growth of each person on their team by giving direct and granular feedback about the way they relate with their work, and by giving them the choice to act, or not act, on that feedback in their own way. That’s what Good Authority is all about." –Jonathan Raymond Join hosts Audrey Strong and C. Lee Smith every week as they dive into the aspects and concepts of good business management. From debunking sales myths to learning how to manage with and without measurements, you'll learn something new with every episode and will be able to implement positive change far beyond sales.    Connect with Jonathan Raymond https://www.refound.com/ https://www.linkedin.com/in/jonathanrefound/  Connect with Manage Smarter Hosts ·         Website: ManageSmarter.com  ·         LinkedIn: Audrey Strong                                                            ·         LinkedIn: C. Lee Smith    Connect with SalesFuel:  ·         Website: http://salesfuel.com/  ·         Twitter: @SalesFuel  ·         Facebook: https://www.facebook.com/salesfuel/  Learn more about your ad choices. Visit megaphone.fm/adchoices