Influence & Impact for Leaders – Details, episodes & analysis

Today’s guest Sue Musson has handled many a crisis in her career, including leading one of the largest NHS Trusts through the pandemic.  In this episode she shares what she’s learnt about keeping calm in a crisis. 

We discuss: 

• Sue’s overall philosophy for coping with a crisis 

• How to calm yourself down from the initial state of panic 

• How to keep your team calm in a crisis too 

• The importance of taking personal responsibility as a leader 

• What to do when you don’t know what the right decision is 

• The keys to successful communication when managing a crisis 

Sue shares some great stories from her own leadership experience, as well as her 6 step crisis management framework from her book Firecracker Leadership. 

My name’s Carla Miller, leadership coach, author, trainer and founder of Women Leading, the community that helps women lead without overwhelm.  I’m on a mission to empower women leaders in the workplace and make leading less lonely.   

And this is the Influence & Impact podcast for women leaders, helping you confidently navigate the ups and downs of leadership and feel less alone on your journey as a leader.  In fortnightly episodes I share practical tools and insights from myself and my brilliant guests that will help you succeed in your career. 

About Sue Musson: 

Sue Musson achieved her first board-level leadership role at the age of twenty-seven. She is keen to share what she has learned to help other women build their confidence and impact. 

For 30 years, Sue has led numerous organisations including her own successful businesses under the Firecracker brand. She recently completed her term as Chairman of Liverpool University Hospitals, one of the largest NHS trusts in the country, with 14,000 staff and a turnover of £1.2Bn.  Sue led the trust through a merger, the pandemic and the opening of a new hospital by the Prince and Princess of Wales.  

Her experience of leadership spans the full gamut of highs and lows, which she recounts with honesty, insight and humour in her new book, Firecracker Leadership.  

The book achieved number one bestseller status in three categories on Amazon and became a top ten bestseller in the USA. Firecracker Leadership is endorsed by the Mindvalley Book Club: “We are happy to endorse Firecracker Leadership (which) is a wonderfully written and structured book. It is packed with great ideas and quote-worthy wisdoms…It is a wonderful book that we are happy we got our hands on.” 

Concepts from the book have been featured in publications like Forbes, European Business Review, Elite Business, She Can Code, HR News, Startups Magazine, Training Journal and The HRDirector.  

Having served for fifteen years as a non-executive director and chair of five of the UK’s most significant healthcare organisations, Sue continues her public service by chairing panels to appoint UK judges in addition to running her own businesses. 

Sue’s website - https://www.suemusson.com/   

Sue on LinkedIn - https://www.linkedin.com/in/sue-musson-a0119416  

FREE RESOURCE - How To Say No Challenge: 

If you struggle to say ‘no’ then this free 5 day challenge is for you.  You’ll receive a short email each day containing a short video taking you through the 5 steps of my How To Say No framework. We’ll get you happily saying no in just 5 days! 

Access it at carlamillertraining.com/sayno 

Influence & Impact: 

Join the September cohort of Influence & Impact to learn how to tackle self-doubt, increase your impact and become brilliant at influencing.  It’s a small cohort working closely with me and includes 6 workshops and 2 peer coaching sessions. 

Find out more at https://carlamiller.co.uk/influence 

Women Leading: 

My Women Leading community gives you the support you need to: 

⭐ Set boundaries and expectations 

⭐ Prioritise your wellbeing 

⭐ Coach your hybrid team effectively 

⭐ Stop people pleasing  

⭐ Lead under pressure 

You can read more and sign up here: https://www.carlamillertraining.com/womenleading 

Think you might be a people pleaser?  Perhaps you’ve got poor boundaries with others, really want to be liked or need a lot of external validation to feel that you’re good enough to be in your role? 

In this solo episode I’m going to share some of the signs that you’re a people pleaser, what it’s costing you and 4 practical strategies you can use to break free from your people pleasing patterns and start prioritising your own needs. 

This is the second in a series of 3 podcasts this summer around mindset and setting boundaries and if you’ve not already listened to episode 166 on overcommitting.    

One of the most powerful things you can do is learn how to say no which is why I’ve created my free How To Say No challenge which will take you from saying yes and regretting it to feeling comfortable saying no in just 5 days. Head over to carlamillertraining.com/sayno to access that. 

My name’s Carla Miller, leadership coach, author, trainer and founder of Women Leading, the community that helps women lead without overwhelm.  I’m on a mission to empower women leaders in the workplace and make leading less lonely.   

And this is the Influence & Impact podcast for women leaders, helping you confidently navigate the ups and downs of leadership and feel less alone on your journey as a leader.  In fortnightly episodes I share practical tools and insights from myself and my brilliant guests that will help you succeed in your career. 

FREE RESOURCE - How To Say No Challenge: 

If you struggle to say ‘no’ then this free 5 day challenge is for you.  You get a short email containing a short video each day, taking you through the 5 steps of my How To Say No framework. We’ll get you happily saying no in just 5 days. 

Access it at carlamillwertraining.com/sayno 

Influence & Impact: 

Join the September cohort of Influence & Impact to learn how to tackle self-doubt, increase your impact and become brilliant at influencing.  It’s a small cohort working closely with me and includes 6 workshops and 2 peer coaching sessions. 

Find out more at https://carlamiller.co.uk/influence 

Women Leading: 

You can now join over 40 women in Women Leading for just £49 a month and learn to lead without overwhelm.  It includes peer support calls, group coaching calls, regular menopause events and a live leadership or wellbeing workshop each month on topics including… 

• Managing an Overwhelmed Team 

• How and When to Coach Your Team 

• Reducing Drama in your Team 

• Giving Feedback Without Feeling Awkward 

Find up more and sign up at https://www.carlamillertraining.com/womenleading  

It feels good to be able to solve the problems people bring to you. It makes you feel needed and helpful and you can tangibly see the value you’re adding. But it comes at a cost which could be holding back your career and hindering the growth of your team members 

In this episode I’m going to share… 

• Why being the problem solver could be holding you back in your career  

• How to elevate your level of working and empower your team 

• How to analyse why your team are relying on you to solve their problems  

• What you can do to empower your team to become problem solvers 

• How to retrain your team to think for themselves using one of my favourite questions 

This is the Influence & Impact podcast for women leaders, helping you confidently navigate the ups and downs of leadership and feel less alone on your journey as a leader. 

My name’s Carla Miller, I’ve been coaching leaders for the past 15 years and I’m your leadership bestie.  I’m here to remind you of the value to bring to your organisation, to help believe in yourself and to share practical tools and insights from myself and my brilliant guests that will help you succeed in your career. 

I’ve just launched Women Leading – a community to help you lead without overwhelm.  It offers peer support, live Q&A with me, access to the Leadership Skills Lab, menopause events and a live workshop each month on topics including… 

• How to Say No 

• Managing an Overwhelmed Team 

• How and When to Coach Your Team 

• Reducing Drama in your Team 

• Giving Feedback Without Feeling Awkward 

Until 1 May 2024 you can access a discounted price at https://www.carlamillertraining.com/womenleading  

Using your voice and presence strategically can help you be heard and have more influence in your organisation. In this week’s episode, I interview Elizabeth Bachman, a Professional Speaker, Executive Career Coach and Presentation Skills Trainer.

Elizabeth is passionate about getting more smart women into positions of authority, helping them do really good jobs and get more women's voices heard in the world.

We discuss:

• Elizabeth’s presenting tips from her experience as an Opera Director
• Valuing the unique strengths and multi-focused approach women bring to the workplace
• What the glass cliff is and how organisations can support leaders better
• How to use strategic empathy to influence others

MORE ABOUT ELIZABETH

Elizabeth Bachman is a go-to person for advanced training in speaking, presentation skills, sales and leadership. She helps high-level clients master a message that brings the funding they need, the allies they want and the recognition they deserve.

Having spent over 30 years directing more than 50 operas around the world, Elizabeth brings a wealth of tools to help business professionals become respected presenters.

She is also the host of the podcast: Speakers Who Get Results.

Website: https://elizabethbachman.com/

LinkedIn: https://www.linkedin.com/in/elizabethbachman/

Facebook: https://www.facebook.com/StrategicSpeakingForResults

Speakers Who Get Results Podcast: https://elizabethbachman.com/podcast/

HELPFUL LINKS

Carla’s episode on Elizabeth’s podcast: https://elizabethbachman.com/leading-with-impact-and-influence-unleashing-the-leader-within-with-carla-miller/

Learn more about the Glass Cliff: https://www.businessinsider.com/women-and-people-of-color-face-glass-cliff-us-2020-7?r=US&IR=T

INFLUENTIAL LEADER MASTERCLASS

You're invited to my free masterclass - How To Be An Influential Leader without Self-Doubt Holding You Back!

Learn how to avoid the 3 big influencing mistakes that keep many female leaders feeling stuck and frustrated, the steps you can take to become a more influential leader within your organisation and what you can do to turn down the volume on your inner critic. 

Join the masterclass here: https://www.carlamillertraining.com/leader 

CONNECT WITH ME:

LinkedIn: https://www.linkedin.com/in/carlamiller1/

Instagram: https://www.instagram.com/thisiscarlamiller/

Website: https://www.carlamillertraining.com/

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Thank you for listening, see you next week!

Tension between managers and their direct reports isn't unusual but it can make work feel difficult and uncomfortable.

This tension usually comes down to different leadership styles, communication styles, priorities or personalities.

In this week’s podcast, I share:

• The most common reasons tensions occur and practical tips to defuse them
• Why we should value different leadership styles
• The types of communication styles using the Insights Profile
• How you can apply these insights to yourself as a line manager

I hope you find these tips helpful, particularly when it comes to managing and influencing upwards and sideways.

OTHER HELPFUL PODCAST EPISODES

Ep 18: How to leave bullying bosses in the past: https://carla-miller.mykajabi.com/blog/how-to-leave-bullying-bosses-in-the-past

Ep 25: How to disagree with people more senior than you: https://carla-miller.mykajabi.com/blog/ep-25-how-to-disagree-with-people-more-senior-than-you

Ep 31: How To Have More Gravitas: https://carla-miller.mykajabi.com/blog/ep-31-how-to-have-more-gravitas

DEVELOP YOUR PERSONAL LEADERSHIP BRAND

Join me in my free taster workshop, Develop Your Personal Leadership Brand, on Monday 15 November at 12:30pm.  Learn how to take control of how others perceive you at work, get clear on the kind of leader you want to be and uncover your Zone of Genius.

Get more details and reserve your spot here: https://www.carlamillertraining.com/leadership-brand-workshop

INFLUENTIAL LEADER MASTERCLASS

You're invited to my free masterclass - How To Be An Influential Leader without Self-Doubt Holding You Back!

Learn how to avoid the 3 big influencing mistakes that keep many female leaders feeling stuck and frustrated, the steps you can take to become a more influential leader within your organisation and what you can do to turn down the volume on your inner critic. 

Join the masterclass here: https://www.carlamillertraining.com/leader 

CONNECT WITH ME:

LinkedIn: https://www.linkedin.com/in/carlamiller1/

Instagram: https://www.instagram.com/thisiscarlamiller/

Website: https://www.carlamillertraining.com/

HOW CAN I SUPPORT THE PODCAST?

Subscribe

Share this episode with a friend

Leave a review on Apple Podcasts

I would love to hear your feedback on this week’s podcast. Please leave a review or come say hello on social!

Thank you for listening, see you next week!

Micromanaging is often seen as a sin of management. No employee wants it and no leader wants to be accused of it.

So how do you get the balance right and offer your team members the support that they need without looking over their shoulders or giving too much freedom?

In this week’s podcast, I share:

• Why we micromanage and how to gently release some of that control
• The difference between micromanaging and managing closely
• How to judge the level of support your team members need
• Ways to strategically manage those that do need more of your support

I hope you find these tips helpful and give the Spectrum of Support a try with your team.

MAXIMISE YOUR LEADERSHIP IMPACT

Download my free workbook "3 Steps To Maximise Your Leadership Impact This Week" and in just 10 minutes, learn practical ways you can make more impact and get your voice heard at work this week.

Inside are some of my favourite coaching exercises to help you determine what type of leader you want to be, a checklist of how you could be giving your power away at work and three ways to boost your presence in meetings.

Download it here: https://www.carlamillertraining.com/maximise

INFLUENTIAL LEADER MASTERCLASS

You're invited to my free masterclass - How To Be An Influential Leader without Self-Doubt Holding You Back!

Learn how to avoid the 3 big influencing mistakes that keep many female leaders feeling stuck and frustrated, the steps you can take to become a more influential leader within your organisation and what you can do to turn down the volume on your inner critic. 

Join the masterclass here: 

https://www.carlamillertraining.com/leader

CONNECT WITH ME:

LinkedIn: https://www.linkedin.com/in/carlamiller1/

Instagram: https://www.instagram.com/thisiscarlamiller/

Website: https://www.carlamillertraining.com/

HOW CAN I SUPPORT THE PODCAST?

Subscribe

Share this episode with a friend

Leave a review on Apple Podcasts

I would love to hear your feedback on this week’s podcast. Please leave a review or come say hello on social!

Thank you for listening, see you next week!

Right now, we’re in the middle of what is being termed The Great Resignation with a lot of people looking for new roles and a lot of organisations with openings.

In this episode, I’m sharing with you a few tips on how you can succeed in your next interview.  I’m also sharing the content from the Psychology of Interviews module of my audio course Instant Interview Confidence.

Listen for:

• How to play the interview game
• How to handle being asked about your current salary
• Tips on approaching a salary negotiation
• Ways to act and feel more confident during the interview

If you are going for an interview, best of luck! I've got my fingers crossed for you.

If you get the job and you've stepped up to a new level, we would love to see you in Influence & Impact. Watch the Influential Leader masterclass or book a call with me on my website.

INSTANT INTERVIEW CONFIDENCE

In my Instant Interview Confidence audio course I teach the seven steps to succeeding at an interview from preparation to mindset and answering difficult questions. You’ll get seven audio recordings that you can download and keep forever. This isn’t usually for sale but podcast listeners can now purchase it for just £99

Find out more here: https://www.carlamillertraining.com/instant-interview-confidence

INFLUENTIAL LEADER MASTERCLASS

You're invited to my free masterclass - How To Be An Influential Leader without Self-Doubt Holding You Back!

Learn how to avoid the 3 big influencing mistakes that keep many female leaders feeling stuck and frustrated, the steps you can take to become a more influential leader within your organisation and what you can do to turn down the volume on your inner critic. 

Join the masterclass here: https://www.carlamillertraining.com/leader

MAXIMISE YOUR LEADERSHIP IMPACT

Download my free workbook "3 Steps To Maximise Your Leadership Impact This Week" and in just 10 minutes, learn practical ways you can make more impact and get your voice heard at work this week.

Inside are some of my favourite coaching exercises to help you determine what type of leader you want to be, a checklist of how you could be giving your power away at work and three ways to boost your presence in meetings.

Download it here: https://www.carlamillertraining.com/maximise

CONNECT WITH ME:

LinkedIn: https://www.linkedin.com/in/carlamiller1/

Instagram: https://www.instagram.com/thisiscarlamiller

Website: https://www.carlamillertraining.com

HOW CAN I SUPPORT THE PODCAST?

Subscribe

Share this episode with a friend

Leave a review on Apple Podcasts

I would love to hear your feedback on this week’s podcast. Please leave a review or come say hello on social!

Thank you for listening, see you next week!

Both work and life are unpredictable and the older I get, the more I realise they rarely go to plan. But this doesn’t need to be a source of stress.

Our ability to accept and embrace reality as it’s happening can determine how happy and successful we are in all parts of our lives.

In this week’s episode, I share:

• Mindset tips for reframing and letting go when things don’t go to plan
• The difference between productive and unproductive worries
• How you can choose the emotions you want to feel
• Why accepting reality and releasing expectations is such a powerful way to live a happier life

Next time when things don’t go according to plan for you, try to remember one point or tip from this episode and give it a go for yourself.

MAXIMISE YOUR LEADERSHIP IMPACT

Download my FREE workbook "3 Steps To Maximise Your Leadership Impact This Week" and in just 10 minutes, learn practical ways you can make more impact and get your voice heard at work this week.

Inside are some of my favourite coaching exercises to help you determine what type of leader you want to be, a checklist of how you could be giving your power away at work and three ways to boost your presence in meetings.

Download it here: https://www.carlamillertraining.com/maximise

INSTANT INTERVIEW CONFIDENCE

Podcast listeners get exclusive access to my audio course, Instant Interview Confidence. I teach the seven steps to succeeding at an interview from preparation to mindset and answering difficult questions. You’ll get seven audio recordings that you can download and keep forever.

Find out more here: https://www.carlamillertraining.com/instant-interview-confidence

INFLUENTIAL LEADER MASTERCLASS

You're invited to my free masterclass - How To Be An Influential Leader without Self-Doubt Holding You Back!

Learn how to avoid the 3 big influencing mistakes that keep many female leaders feeling stuck and frustrated, the steps you can take to become a more influential leader within your organisation and what you can do to turn down the volume on your inner critic. 

Join the masterclass here: https://carlamiller.lpages.co/influentialleader/ 

CONNECT WITH ME:

LinkedIn: https://www.linkedin.com/in/carlamiller1/

Instagram: https://www.instagram.com/thisiscarlamiller/

Website: https://www.carlamillertraining.com/

HOW CAN I SUPPORT THE PODCAST?

Subscribe

Share this episode with a friend

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I would love to hear your feedback on this week’s podcast. Please leave a review or come say hello on social!

Thank you for listening, see you next week!

In this short and sweet podcast episode, I’m teaching you one of my favourite coaching tools – the Career Coaching Wheel.

You can so this as a personal exercise and reflect on your current skills, plan your development and build your confidence.

You can also you can use it with your team members to help them to become more self aware, to increase their confidence, help them develop in their role and perform at the highest level.

I share:

• What the Career Coaching Wheel is and how you can create your own.
• How you can use it to coach or appraise a member of your team
• Some practical examples of it in action

Set aside time this week to complete your own Career Coaching Wheel and check in with me on social to let me know what insights you gained.

INFLUENTIAL LEADER MASTERCLASS

You're invited to my free masterclass - How To Be An Influential Leader without Letting Self-Doubt Hold You Back!

Learn how to avoid the 3 big influencing mistakes that keep many female leaders feeling stuck and frustrated, the steps you can take to become a more influential leader within your organisation and what you can do to turn down the volume on your inner critic. 

Join the masterclass here: https://carlamiller.lpages.co/influentialleader/ 

COACH IN RESIDENCE

If you’d like to chat about having me as your Coach in Residence in your team or organisation email hello@carlamiller.co.uk

CONNECT WITH ME:

LinkedIn: https://www.linkedin.com/in/carlamiller1/

Instagram: https://www.instagram.com/thisiscarlamiller/

Website: https://www.carlamillertraining.com/

HOW CAN I SUPPORT THE PODCAST?

Subscribe

Share this episode with a friend

Leave a review on Apple Podcasts

I would love to hear your feedback on this week’s podcast. Please leave a review or come say hello on social!

Thank you for listening, see you next week!

This week, I’m joined by Alicia Navarro from FLOWN, a start-up who have created a deep work toolkit and deep work spaces that help knowledge workers get significant work done - and take joy in the journey.

Deep work is focused, uninterrupted time where you’re working on something challenging or significant and allows opportunity for creativity, problem solving and a real sense of purpose.

Unfortunately, it’s not the norm in most corporate workplaces and FLOWN wants to improve that. 

Alicia and I discuss:

• What deep work looks like and the factors needed to create it
• How you can distraction proof your working time
• The importance of play for creativity and problem solving
• Nurturing feminine energy in a predominantly masculine world of work
• How FLOWN is reimagining how we work and their free daily sessions you can join

After listening to this episode, I encourage you to review your normal working day. Is it dictated by emails, meetings and lacking creative thinking space? How can you create more deep work and play time for you and your team?

MORE ABOUT ALICIA

Alicia Navarro is a serial tech entrepreneur, with a passion for product, brand, design and culture.

She is the founder and CEO of a new startup, FLOWN, creating ‘deep work’ spaces for knowledge workers. Frustrated by how hard it was to find the physical and mental spaces conducive to productive and creative thinking, Alicia began Flown to offer a curated network of deep work-enabled home and hotels accompanied by a set of online tools and resources to enable accountability, focus and creativity.

CONNECT WITH FLOWN

Website: https://flown.com/

Instagram: @flownspace  - https://www.instagram.com/flownspace/

Facebook: @flown_space - https://www.facebook.com/flownspace/

Linkedin: @flown - https://www.linkedin.com/company/flown

HELPFUL LINKS

Freedom App: https://freedom.to/

Deep Work – Cal Newport: https://www.calnewport.com/books/deep-work/

INFLUENTIAL LEADER MASTERCLASS

You're invited to my free masterclass - How To Be An Influential Leader without Self-Doubt Holding You Back!

Learn how to avoid the 3 big influencing mistakes that keep many female leaders feeling stuck and frustrated, the steps you can take to become a more influential leader within your organisation and what you can do to turn down the volume on your inner critic.

Join the masterclass here: https://carlamiller.lpages.co/influentialleader/

FREE TASTER WORKSHOP

My next free taster workshop – Tackling Imposter Feelings & Self-Doubt – is on Monday 13 September.

In 45 minutes, you’ll explore those imposter feelings and self-doubt using a model from Dr Val Young, learn practical steps you can take to reduce those feelings and quieten the voice of your Inner Critic so they don’t hold you back. 

Reserve your place here: https://www.carlamillertraining.com/tackling-imposter-feelings-self-doubt

FOLLOW ME ON:

LinkedIn: https://www.linkedin.com/in/carlamiller1/

Instagram: https://www.instagram.com/thisiscarlamiller/

HOW CAN I SUPPORT THE PODCAST?

Subscribe

Share this episode with a friend

Leave a review on Apple Podcasts

I would love to hear your feedback on this week’s podcast. Please leave a review or come say hello on social!

Thank you for listening, see you next week!