Growth Support – Details, episodes & analysis

In this conversation, we’re talking about the evolution and maturity of CX leadership , exploring key insights with our guest, Ty Givens, Founder of CX Collective. Together, we discuss the operational challenges faced by startup CX teams, the scope of modern support leader roles, and the importance of managing one's personal brand, sharing real-world experiences, industry expertise, and actionable takeaways.

In this conversation, we talk effective customer advocacy and advocating for support teams with Meghan Gallagher, a support operations professional and consultant. We discuss moving beyond isolated Slack messages to build powerful, data-backed stories for product teams. Meghan shares strategies for bridging the gap with product and engineering, proactive trend spotting, and the powerful impact of improving internal support processes.

In this episode, Neal Travis speaks with Priscilla Brooke, Head of Podcaster Success at Buzzsprout and host of Happy to Help, about how involving the whole company in customer support creates stronger teams, better products, and more connected organizations. They explore why all-company support matters, how to set it up practically, and how to overcome common concerns about value, standards, and participation.

In this episode, Neal Travis speaks with Jamey Lutz, author of Pathway to Purpose and longtime CX and culture expert, about how to move beyond “better sameness” and create truly differentiated customer experiences. They discuss the critical intersection between employee engagement and CX, the danger of copy-paste service models, and why purpose-led cultures drive lasting loyalty.

In this episode, Neal Travis chats with coach and former CX leader Stephen Nock about the deep connection between employee experience (EX) and customer experience (CX). Together, they explore what it really means to create an environment where people thrive, how to prioritize the needs of your team without compromising on business or customer outcomes, and why trust, listening, and shared ownership are at the heart of great support work.

In this episode, Neal Travis chats with Kenji Hayward, Head of Support at Front, about how to intentionally build a strong and connected team culture in a fully remote world. From onboarding and accountability to fun, flexibility, and finding purpose, Kenji shares how his globally distributed team became one of the most engaged at the company — and how others can do the same.

In this episode, Neal Travis sits down with Philippe Mesritz to explore what it really takes to grow from an individual contributor to executive leadership. They unpack the mental shifts, strategy, influence, and skill-building that are often missing from traditional support career paths — and share practical insights to help anyone navigating the path to director, VP, or beyond.

Thinking about expanding your Support coverage? Join Idit, and Neal as they explore:

When would you really start to consider the need for additional coverage and global support?

Are there major deciding factors between having a local team with additional hours vs. having a global model?

Difference between 24/7 Support and Global Support and different models

and more!

Being Customer Centric means adding value across the business for customers, teams, and the organization. It's not about labels.

Susana de Sousa joins Growth Support to talk about exactly that.

What does it mean to be customer centric?

Why is it just a buzzword?

How do we implement it in practice?

These are questions we're answering and more!