Federal Fridays with ServiceNow (Government) – Details, episodes & analysis

Podcast details

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Federal Fridays with ServiceNow (Government)

ServiceNow Industries Podcasts

Business

Education

Government

Health & Fitness

News

Science

Technology

Frequency: 1 episode/12d. Total Eps: 100

The ServiceNow Federal Podcast Program is a collection of podcast shows hosted by various ServiceNow experts, featuring professionals in the private and public sectors. Listen to our experts talk about what’s going on at ServiceNow and how we can support Government agencies. Join the conversation!

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Apple Podcasts

🇫🇷 France - management
02/04/2026
#98
🇫🇷 France - management
01/04/2026
#85
🇫🇷 France - management
30/03/2026
#37

Spotify

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RSS feed quality and score

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RSS feed quality

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Score global : 58%

Publication history

Monthly episode publishing history over the past years.

Year

Latest published episodes

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Cyber Insights with Mike Rohde, Deputy CISO - Federal at ServiceNow

Season 4 · Episode 21

Friday, October 4, 2024 • Duration 05:31

At TechNetCyber24, Francis Rose explored pressing cybersecurity challenges and strategies within the government sector with cyber experts, included ServiceNow's Mike Rohde. Discussions emphasized the need for effective data management and AI integration, the importance of adopting Zero Trust Architecture to combat sophisticated threats, and innovative strategies for retaining skilled cybersecurity professionals. Automation and AI were highlighted as crucial for enhancing efficiency and job satisfaction, while industry collaboration was noted as vital for driving innovation and knowledge transfer. A unified approach to these issues is essential for bolstering cybersecurity resilience across sectors.

Link to YouTube Video: https://youtu.be/fmUXk-enrIg?feature=shared

See omnystudio.com/listener for privacy information.

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ServiceNow on Innovation in Government - TechNet Cyber

Season 4 · Episode 20

Friday, September 27, 2024 • Duration 05:46

Hear Jonathan Alboum, Federal CTO at ServiceNow, as he discussed the transformative impact of AI on cybersecurity in government agencies. He emphasized the use of AI to maintain a strong cyber defense, detect anomalies, and respond to incidents more effectively. Alboum highlighted the ability of AI to reduce false positives and focus human resources on high-value tasks. He pointed out that while AI can significantly enhance cybersecurity measures, it is crucial to ensure transparency and human oversight in AI-driven processes. He also stressed the importance of balancing the rapid adoption of AI technologies with maintaining a skilled cybersecurity workforce.

Link to YouTube Video: https://youtu.be/xzgLyRn75FM?feature=shared

See omnystudio.com/listener for privacy information.

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ServiceNow Federal Forum 2024: Aligning Federal Operations To Get To Outcomes Faster and Improve EX

Season 4 · Episode 11

Friday, July 26, 2024 • Duration 34:16

Prioritizing employee experience in the Federal government is a strategic imperative for achieving organizational goals, delivering quality public services, and attracting and retaining top talent. To help rebuild, empower, and support the Federal workforce, agencies need solutions to align operations and get to outcomes faster. This conversation will discuss the most recent collaboration efforts between ServiceNow and the government, as well as highlight real-world examples of technology helping agencies improve organization-wide employee services across IT, HR, and Facilities.

Featured Speakers:
• Pamela Graulich, Manager Solution Consulting for Federal, ServiceNow
• Bill Daniels, Director of Application Development and Digital Services, Office of the Secretary, Department of Commerce
• Steve Krauss, Senior Advisor for the HR Quality Services Management Office and HR Line of Business, Office of Personnel Management
• Liz Persell, Director of Human Resources Information Systems, U.S. International Development Finance Corporation

Click here to view the on-demand recording

See omnystudio.com/listener for privacy information.

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ServiceNow’s Federal CTO on Public Sector Modernization

Season 4 · Episode 10

Friday, July 19, 2024 • Duration 29:23

Dive into digital transformation in the public sector with Sean Dawson, Client Architect, Cask and Jonathan Alboum, federal CTO for ServiceNow. This episode covers the evolution of legacy applications, creative workflow solutions, and the role of ServiceNow’s App Engine in federal agencies. Jonathan shares practical strategies from his time at the USDA and discusses the impact of generative AI on improving service delivery. Learn how to modernize your digital strategy and achieve better outcomes for both internal customers and constituents.

Click here to view the on-demand recording

See omnystudio.com/listener for privacy information.

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ServiceNow Federal Forum 2024: Beyond IT - Mastering the Management of Enterprise Assets

Season 4 · Episode 9

Friday, July 12, 2024 • Duration 40:22

Federal agencies manage a greater variety and volume of physical assets than ever before in support of operations, maintenance, and facilities management. This session will discuss the best practices and tools needed to achieve secure end-to-end lifecycle management and, importantly, complete transparency of all physical assets to meet your operational and mission objectives.

Featured Speakers:
• Kevin Adler, Industry Solutions Executive, U.S. Federal, ServiceNow
• Eric Ferrington, Senior Director of Product Management, IT Asset Management, ServiceNow
• Andrew Scherer, IT Transformation Solution Sales Manager, Federal, ServiceNow

Click here to view the on-demand recording

See omnystudio.com/listener for privacy information.

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ServiceNow Federal Forum 2024: Low-Code Approach to Achieve Mission Value

Season 4 · Episode 8

Wednesday, July 3, 2024 • Duration 30:21

This session will showcase the experiences of agencies who have successfully delivered custom mission applications using modern tools. Explore how these agencies rapidly developed digital solutions to address unique mission challenges and learn about the high value provided by a low-code approach to app development.

Featured Speakers:
• Chris Geer, Creator Workflows SC Technical Director, ServiceNow
• Howard Pope, Business Owner for ServiceNow Platform, Federal Deposit Insurance Corporation
• Justin Staples, ServiceNow Program Manager, United States Citizenship and Immigration Services

Click here to view the on-demand recording

See omnystudio.com/listener for privacy information.

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ServiceNow Federal Forum 2024: Elevating and Integrating Service Operations with AI (ITSM + ITOM)

Season 4 · Episode 7

Friday, June 28, 2024 • Duration 34:32

This session will highlight the importance of unifying ITSM and ITOM on a single platform, with AI to support it. We’ll provide real-world examples of how integrating AI into Service Operations will help you reduce costs and deliver extraordinary employee experiences and productivity. We will explore: deflecting incidents with AI-powered Virtual Agents, identifying anomalies before end users are impacted using AIOps, and improving efficiency with Gen AI tools. And, we’ll share examples of ServiceNow customers solving Service Operations issues and empowering employees.

Featured Speaker:
• Steve Emerson, Director, ITOM Outbound Product Management, ServiceNow
• RJ Jainendra, Vice President and General Manager for ITSM, ServiceNow
• Aaron Zuber, Global Area Vice President, Service Operations, ServiceNow

Click here to view the on-demand recording

See omnystudio.com/listener for privacy information.

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ServiceNow Federal Forum 2024: Securing Intelligent Transformation with Gen AI

Season 4 · Episode 6

Friday, June 21, 2024 • Duration 46:13

Generative AI (Gen AI) is already redefining traditional workflows. ChatGPT, Siri, Google Assistant, among others, streamline processes, accelerate productivity, and optimize workflows. In this session, we discussed what’s needed to give employees access to emerging Gen AI tools while ensuring our most critical networks and data remain protected.
Featured Speakers:
• Gaine Nazareth, Director, Solution Consulting, ServiceNow
• Alexis Bonnell, Chief Information Officer, Director of the Digital Capabilities Directorate, Chief AI Officer, Air Force Research Laboratory
• David Larrimore, Executive Director of the Chief Technology Officer Directorate, Office of the Chief Information Officer, Department of Homeland Security
• John Lau, Senior Strategic IT Operations Advisor, United States Patent and Trademark Office
• Catherine Manfre, Chief Transformation Officer, Office of Personnel Management

Click here to view the on-demand recording
https://www.nowfedforum.com/on-demand-videos/?campaign=ServiceNow

See omnystudio.com/listener for privacy information.

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ServiceNow Federal Forum 2024: Elevate Total Experience - A Holistic Approach to Mission Success

Season 4 · Episode 5

Friday, June 14, 2024 • Duration 25:42

Engaged employees create positive experiences for their customers. Leading agencies use the concept of total experience (TX) to unite citizen and employee experiences across channels, creating the best possible outcomes. Listen to this session to learn how to implement TX improvements that fulfill your commitment to innovate, adapt, and prioritize citizen experience, while also supporting employees.

Featured Speakers:
• Diana Keohane, Senior Manager, Solution Consulting - Federal, ServiceNow
• Javier Inclán, Assistant Inspector General for Management and Chief Information Officer, National Science Foundation Office of Inspector General
• Mark James, Director of the OIT Enterprise Cloud Services Division, U.S. Customs and Border Protection
• James Johnson, Program Executive Officer, DLA Information Operations
• Col. Kris Saling, Acting Director, Innovation Directorate, U.S. Army Recruiting Command

Click here to view the on-demand recording

See omnystudio.com/listener for privacy information.

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ServiceNow Federal Forum 2024: Trust & Simplicity - How Government Can Lead the Way on AI

Season 4 · Episode 4

Friday, June 7, 2024 • Duration 17:30

With AI bringing extraordinary opportunities for innovation, the U.S. Federal government faces a leadership imperative. How can the Federal government serve as a catalyst for advancing AI safely – crucial for U.S. global economic leadership and national security? And how are agencies developing and deploying responsible AI to create simple, intuitive interactions that build trust in government and deliver better results for Americans, including in response to Executive Order 14110 on the Safe, Secure, and Trustworthy Development and Use of Artificial Intelligence?

This panel explores how agencies are:
• Preparing to implement enhanced AI
• Using the latest technologies to build citizen trust and strengthen partnerships
•Ensuring AI is developed and deployed to strengthen and expedite processes

Featured Speakers:
• Mark Abramowitz , Senior Vice President of Product and Solutions Marketing, ServiceNow
• Brian J. Peretti Esq., Deputy Chief Artificial Intelligence Officer, Director, Domestic and International Cybersecurity Policy, Office of Cybersecurity and Critical Infrastructure Protection, Department of the Treasury

Click here to view the on-demand recording

See omnystudio.com/listener for privacy information.

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Federal Fridays with ServiceNow (Government) – Details, episodes & analysis

Podcast details

Recent rankings

Apple Podcasts

Spotify

Shared links between episodes and podcasts

RSS feed quality and score

Publication history

Latest published episodes

Related Shows Based on Content Similarities

Apple Podcasts

Spotify

Related Shows Based on Content Similarities

Federal Fridays with ServiceNow (Government) – Details, episodes & analysis

Podcast details

Recent rankings

Apple Podcasts

Spotify

Shared links between episodes and podcasts

Other6

Youtube36

LinkedIn3

RSS feed quality and score

Publication history

Latest published episodes

Similar podcasts and content

Related Shows Based on Content Similarities

Apple Podcasts

Spotify

Related Shows Based on Content Similarities

Other6

Youtube36

LinkedIn3