Eye on A.I. is a biweekly podcast, hosted by longtime New York Times correspondent Craig S. Smith. In each episode, Craig will talk to people making a difference in artificial intelligence. The podcast aims to put incremental advances into a broader context and consider the global implications of the developing technology. AI is about to change your world, so pay attention.
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#297 Jeff Lunsford: How Agentic AI Will Redefine Every Digital Interaction
Episode 297
Thursday, October 30, 2025 • Duration 47:55
Why will agentic AI redefine every digital interaction, and what foundation do enterprises need to make it safe, trusted, and real time?
In this episode of Eye on AI, host Craig Smith sits down with Jeff Lunsford to unpack how a neutral customer data platform like Tealium becomes the control plane for agentic systems. We cover how to collect and unify first party data responsibly, enforce consent and identity across channels, and feed the right context to models so agents can act with confidence in the moment. You will hear how real time profiles, event streams, and deterministic identity power personalization, automation, and transactions across web, mobile, ads, email, and customer support.
Learn how leading enterprises are preparing for agentic commerce that could double digital interactions, why governance and privacy must be embedded into delivery teams, and which standards enable safe transactions and payments with agents. You will also hear how to build an "agentic front door" for your business, design guardrails and spending allowances, choose where to run reasoning and inference, and measure impact with metrics like conversion rate, ROAS, CSAT, and cost per resolution.
#296 Yeop Lee: How Coxwave is Redefining AI Evaluation
Episode 296
Sunday, October 26, 2025 • Duration 43:04
This episode is sponsored by AGNTCY. Unlock agents at scale with an open Internet of Agents.
Visit https://agntcy.org/ and add your support.
How is Coxwave Redefining AI Evaluation?
In this episode of Eye on AI, host Craig Smith is joined by Yeop Lee, Head of Product at Coxwave. Together they explore how teams move beyond accuracy-only metrics to outcome focused evaluation with Coxwave's Align. We look at how Align measures satisfaction, trust, and task completion across chat, email, and voice, how LLM as judge pairs with human review, and how product teams search conversations to find hidden failure patterns that block adoption.
Learn how leading companies design an evaluation stack that guides prompts, agents, and UX, which pitfalls to avoid when shipping updates, and which metrics matter most for success, including completion rate, CSAT, retention, and cost per resolution. You will also hear how to run experiment tracking with model and prompt change logs, set up governance that prevents regressions, and choose between SaaS and on premise deployments that meet security and compliance needs.
This episode is sponsored by Oracle. OCI is the next-generation cloud designed for every workload – where you can run any application, including any AI projects, faster and more securely for less. On average, OCI costs 50% less for compute, 70% less for storage, and 80% less for networking.
Join Modal, Skydance Animation, and today's innovative AI tech companies who upgraded to OCI…and saved.
AI-generated code is exploding, but reviewing it all has become the new bottleneck for engineering teams. In this episode, Sahil Bansil from CodeRabbit reveals how their AI-powered platform is transforming the code review process, helping developers ship faster without compromising quality. He explains how CodeRabbit uses advanced LLM context engineering to deliver senior-level review quality, reduce pull request merge times by up to 50%, and catch more bugs before they reach production.
Whether you're a developer, engineering manager, or CTO, this conversation shows why automated code review is essential in the AI era and how CodeRabbit can help your team scale software delivery while keeping quality high.
(00:00) LLMs & Why Context Matters (02:26) Meet Sahil Bansil from CodeRabbit (04:04) AI Code Boom & The Review Bottleneck (06:05) Why CodeRabbit Focused on Reviews, Not Generation (09:55) Keeping Humans in the Loop for Code Quality (14:30) IDE Reviews vs PR Governance (17:51) Inside CodeRabbit's Context Engineering (20:42) Building Context from Code Graphs & Jira Tickets (22:15) Eliminating AI Hallucinations with Verification (27:19) Empowering Junior Developers & Legacy Code Support (32:40) CodeRabbit's Open Source & Enterprise Success Stories (36:56) Cutting Review Times & PR Merge Delays (44:35) Scaling CodeRabbit & The Growing Market
#199 Shub Bhowmick: How Gen AI is Transforming Modern Data Science and Management
Thursday, July 25, 2024 • Duration 52:21
In this episode of the Eye on AI podcast, we delve into the power of AI in business and data science and data management with Shub Bhowmick, CEO and co-founder of Tredence.
Explore how Tredence is revolutionizing industries by integrating AI and data science to drive business outcomes. Shub shares his journey from management consulting to leading a team of 2,500 data scientists and engineers. Learn how Tredence is supercharging Fortune 200 clients across retail, consumer packaged goods (CPG), financial services, healthcare, and more, with custom AI solutions.
We dive deep into the challenges and opportunities in leveraging AI, particularly in the CPG sector, and how Tredence addresses data silos, enhances data quality, and implements real-time data processing. Shub also discusses the implementation of generative AI, detailing the company's journey from foundational models to enterprise adoption and responsible AI practices.
Discover Tredence's Gen AI as a service platform, designed to help enterprises navigate the complexities of AI integration, optimize infrastructure, and unlock business value through innovative AI solutions. Shub highlights real-world applications of AI, such as demand forecasting and predictive analytics, demonstrating how these technologies can significantly reduce costs and improve efficiency.
Gain insights into Tredence's growth strategy, including their expansion into new verticals, service lines, and geographies. Shub emphasizes the importance of a multidisciplinary approach, combining domain expertise with cutting-edge technology to deliver customized, impactful AI solutions.
Don't miss out on this insightful conversation. Like, subscribe, and hit the notification bell for more expert discussions on the technologies driving the AI revolution
This episode of Eye on AI is sponsored by BetterHelp.
#198 Sethuraman Panchanathan: How The U.S. National Science Foundation is Shaping the Future of AI
Wednesday, July 17, 2024 • Duration 52:53
This episode is sponsored by Oracle. AI is revolutionizing industries, but needs power without breaking the bank. Enter Oracle Cloud Infrastructure (OCI): the one-stop platform for all your AI needs, with 4-8x the bandwidth of other clouds. Train AI models faster and at half the cost. Be ahead like Uber and Cohere.
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In this episode of the Eye on AI podcast, join us as we sit down with Dr. Sethuraman Panchanathan, Director of the National Science Foundation (NSF), where we explore the impact of AI on research and innovation.
Dr. Panchanathan delves into his journey from PhD student in machine learning to leading one of the most pivotal science organizations in the world. With a background in vector quantization and neural networks, his extensive experience positions him at the forefront of AI advancements.
Discover how the NSF is revolutionizing AI through strategic investments and initiatives like the AI Institutes and the National AI Research Resource (NAIR). Dr. Panchanathan explains how these programs democratize access to cutting-edge computational resources, fostering innovation across diverse regions and disciplines.
Learn about NSF's $828 million investment in AI for 2023 and the agency's unique approach to allocating funds across various scientific domains. Dr. Panchanathan shares insights on the importance of partnerships with industries, educational institutions, and international bodies, emphasizing the need for a collaborative ecosystem to drive AI progress.
He also touches on the role of AI in addressing societal challenges and the ethical considerations in AI development.
#197: AI, Fusion, and National Security with Lawrence Livermore's Brian Spears
In this episode of the Eye on AI podcast, join us as we delve into the cutting-edge world of AI and high-performance computing with Brian Spears, Director of the AI Innovation Incubator at Lawrence Livermore National Laboratory.
Brian shares his experience in driving AI into national security science and managing the nation's nuclear stockpile. With a PhD in mechanical engineering, his expertise spans nonlinear dynamical systems and high-dimensional topology, making him uniquely positioned to lead groundbreaking projects in fusion ignition and AI integration.
Discover how Lawrence Livermore National Laboratory achieved fusion ignition for the first time, harnessing the power of AI to elevate simulation models with precise experimental data. Brian explains how this approach is paving the way for commercially viable fusion energy and advancing stockpile stewardship.
Explore the relationship between high-performance computing and AI as Brian discusses the Department of Energy's FAST initiative. Brian also touches on the importance of public-private partnerships, ethical considerations in AI development, and the future potential of quantum computing.
Tune in to understand how the US is leading the global race in AI and computing technology, setting the stage for unprecedented advancements in science and security.
Don't forget to like, subscribe, and hit the notification bell for more insights into the technologies driving the AI revolution.
#196 Avi Kedmi: How SysAid Uses AI to Redefine IT Service Management
Friday, July 5, 2024 • Duration 56:07
This episode is sponsored by Netsuite by Oracle, the number one cloud financial system, streamlining accounting, financial management, inventory, HR, and more.
NetSuite is offering a one-of-a-kind flexible financing program. Head to https://netsuite.com/EYEONAI to know more.
In this episode of the Eye on AI podcast, join us as we sit down with Avi Kedmi, CEO of SysAid, to explore the transformative power of AI in IT service management.
Avi shares his journey from the high-tech industry to leading SysAid, a pioneer in IT service management solutions. With over 20 years of experience, Avi discusses how SysAid is leveraging AI to revolutionize service management through predictive modeling and generative AI.
Discover how SysAid's AI-driven solutions reduce ticket volumes and enhance customer satisfaction by automating IT services. Avi provides an inside look at SysAid's AI Co-Pilot, a comprehensive AI suite designed to optimize IT service delivery and support.
Explore the unique features of SysAid's platform, including its ease of use, no-code interface, and seamless integration with existing IT systems. Avi explains how SysAid's AI capabilities enable real-time data processing and decision-making, improving efficiency and response times.
Learn about the future of AI in IT service management, as Avi delves into the potential for AI-driven automation and the development of smarter IT solutions. He also highlights SysAid's strategic approach to staying competitive in a rapidly evolving industry.
Tune in to understand how SysAid is setting new standards in AI-powered IT service management and what this means for the future of IT support.
#195 Mrinal Manohar: Building Secure AI Systems with Blockchain
Sunday, June 30, 2024 • Duration 59:48
This episode is sponsored by TrialKey.ai, the market leader AI-driven clinical trial design optimization, and predictor that improves trial design and execution. With over 90% accuracy based on precision/recall, TrialKey.ai predicts the success of clinical trials more precisely than any other tool on the market.
Maximize clinical trial success while minimizing costs – book a demo at https://trialkey.ai/ or sign up for free!
In this episode of the Eye on AI podcast, join us as we sit down with Mrinal Manohar, CEO of Casper Labs, to explore the intersection of blockchain technology and AI governance.
Mrinal delves into his journey from Wall Street to founding Casper Labs, a leading enterprise-grade blockchain infrastructure company. With a strong background in computer science and experience in AI governance, Mrinal shares how Casper Labs is setting new standards in AI compliance and security.
Discover how Casper Labs uses blockchain to create tamper-proof, auditable records, ensuring the integrity and security of AI systems. Mrinal explains the innovative use of blockchain for multi-party access and version control, highlighting the company's collaboration with IBM to develop cutting-edge solutions integrated into the Watson X platform.
Explore the implications of upcoming AI legislation, such as the EU AI Act, and how Casper Labs is helping enterprises navigate these regulatory changes. Mrinal provides insights into the challenges and opportunities in AI governance, discussing real-world use cases and the future of secure AI systems.
Learn how Casper Labs is positioning itself ahead of the curve, with technical differentiators and strategic partnerships that set it apart in the industry.
Tune in to understand how Casper Labs is transforming AI compliance and security with blockchain, and what this means for the future of AI.
#194 Russell Palmer: How AI is Taking Over Hollywood and Changing Filmmaking Forever
Wednesday, June 26, 2024 • Duration 48:30
This episode of Eye on AI is sponsored by BetterHelp.
If you're thinking of starting therapy, give BetterHelp a try. It's entirely online. Designed to be convenient, flexible, and suited to your schedule. Just fill out a brief questionnaire to get matched with a licensed therapist, and switch therapists any time for no additional charge.
In this episode of the Eye on AI podcast, join host Craig Smith as he engages with Russell Palmer, CEO & Co-Founder at CyberFilm AI.
Russell delves into the transformative journey of integrating AI with storytelling, emphasizing the role of strong narratives in creating impactful AI films. He shares his extensive background, from his early days at Microsoft and JP Morgan to co-founding a startup with his brother that pioneers AI tools for the film industry.
Explore how their innovative app supports writers and filmmakers by offering structured templates, AI-generated plot ideas, character arcs, and storyboards. Discover the startup's mission to democratize filmmaking, making high-quality tools accessible to film students, hobbyists, and professionals alike.
Russell discusses the future of AI in filmmaking, highlighting the potential for AI to enhance creativity, support diverse storytelling, and bridge the gap between aspiring creators and Hollywood-level productions. Learn about their plans to expand features, including video generation and script analysis, while maintaining ethical AI use and respecting intellectual property.
Join us for an insightful conversation on how AI is shaping the future of storytelling and filmmaking, and gain valuable perspectives on navigating this evolving landscape.
#193 Itamar Friedman: How CodiumAI is Making Bug-Free Code a Reality
Thursday, June 13, 2024 • Duration 53:36
This episode is sponsored by Netsuite by Oracle, the number one cloud financial system, streamlining accounting, financial management, inventory, HR, and more.
NetSuite is offering a one-of-a-kind flexible financing program. Head to https://netsuite.com/EYEONAI to know more.
In this episode of the Eye on AI podcast, join host Craig Smith as he sits down with Itamar Friedman, co-founder and CEO of CodiumAI, a pioneering company in the realm of intelligent coding systems.
Itamar shares the ambitious vision of CodiumAI, where developers can aim for zero bugs and issues in their code. Dive into the innovative solutions CodiumAI offers, including Codiumate and PR Agent, tools designed to assist developers in planning, writing, analyzing, and reviewing code with high integrity.
Explore the concept of flow engineering and how CodiumAI's research project, AlphaCodium, outperforms DeepMind's AlphaCode by using fewer LLM calls and no fine-tuning.
Itamar delves into the future of coding, where AI not only generates code but ensures its quality through robust verification systems.Itamar offers valuable advice for both developers and enterprises on navigating the evolving landscape of AI in software development.
Tune in to gain insights into how CodiumAI is leading the way in creating a future where coding is more efficient, reliable, and free from bugs.
Don't forget to like, subscribe, and hit the notification bell for more on groundbreaking AI technologies.
Stay Updated:
If you're thinking of starting therapy, give BetterHelp a try. It's entirely online. Designed to be convenient, flexible, and suited to your schedule. Just fill out a brief questionnaire to get matched with a licensed therapist, and switch therapists any time for no additional charge.
Shopify is a commerce platform that allows anyone to set up an online store and sell their products. Whether you're selling online, on social media, or in person, Shopify has you covered on every base. With Shopify you can sell physical and digital products. You can sell services, memberships, ticketed events, rentals and even classes and lessons.
(02:42) Introducing Shub Bhowmick, CEO of Tredence
(03:29) What Tredence Does and Their Clients
(04:32) Why Tredence Focuses on Consumer Packaged Goods
(06:18) AI Transformation Example in Retail
(09:24) Building a Solid Data Foundation
(10:42) Improving Reporting with Real-Time Data
(11:44) Starting the AI and Data Science Journey
(13:32) How Tredence Uses Generative AI
(14:10) Stages of Implementing Generative AI
(19:09) Applying AI Across Different Industries
(23:43) Overview of Gen AI as a Service Platform
(25:37) Features and Benefits of the Platform
(28:42) How Gen AI is Integrated into Businesses
(33:02) Tredence's Unique Approach to AI Solutions
(36:08) Importance of Domain-Specific AI Solutions
(40:42) Tredence's Growth and Expansion Plans
(47:57) Size and Reach of Tredence
(50:01) Competing in the AI Market
Tune in to understand how NSF is leading the charge in AI research and development, ensuring the US remains at the cutting edge of technological innovation.
Don't forget to like, subscribe, and hit the notification bell for more deep dives into the technologies shaping our world.
This episode is sponsored by Vanta, The security and compliance platform trusted by more than 7,000 customers.With Vanta, you can unify your security program management with a built-in risk register and reporting, and proactively manage security reviews with AI-powered security questionnaires.
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