DigiListen – Details, episodes & analysis

In this series of podcasts, we’ve been hearing advice from experts and talking to voluntary organisations about what they’re learning and how charities can make use of digital and tech to reach and help people.

In this final episode, Ross McCulloch and Maddie Stark chat through their highlights from the season.

Resources mentioned:

SCVO Digital

Beth Kanter on remote working

Lou Downe on Service Design

Sarah Richards on Content Design

Connecting Scotland

DigiSafe

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You can find the main COVID-19: Digital service delivery for charities hub here.

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Advice and information charities have made a seismic shift from frontline in-person services to online channels during the Coronavirus outbreak.

In this podcast, Ross McCulloch and Maddie Stark chat through highlights from our Zoom call with Stuart Pearson and Kate Wallace,  who talk us through the culture shift required to move advice and information online, looking at best practices in how advisors now work with service users online.

We highlight some of the digital tools and channels used including how online self-help such as website content, bots and more is an integral part of the jigsaw.

Speakers:

Stuart Pearson, Chief Digital Officer, Manchester Citizens Advice Bureau.

Stuart explores how Manchester CAB uses a variety of tools for online advice and information, including Twilio, SMS, WhatsApp, Facebook Messenger and bots.

Kate Wallace, CEO, Victim Support Scotland.

Kate joined Victim Support Scotland as Chief Executive Officer in 2017. Prior to VSS, Kate led Visualise Scotland, a service delivery charity that provides services to people living with disabilities and complex needs from across Scotland.  Kate is talking about the move to delivery service model, and live chat.

Key resources from this week include:

SCVO Information on Service Design

We Are With You (Formerly Addaction) 

Conversocial

Twillio

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You can find the main COVID-19: Digital service delivery for charities hub here.

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In the first of two episodes this week, we have Derek Gordon, UK Territory Leader for Identity and Access Management at PwC. Derek has 20+ years IT experience, working on a wide range of high profile cyber security projects for PwC globally.

Derek explores the key areas charities need to think about when it comes to cyber security, looking at strategy, people, governance and operations, highlighting it is not just an IT issue.

Key resources from this week include:

Scottish Government’s Cyber Resilience Unit is currently producing a weekly ‘Cyber Resilience Bulletin’

Password Manager

NCSC's new cyber security training for staff now available

SCVO - Cyber Resilience 

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You can find the main COVID-19: Digital service delivery for charities hub here.

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This week’s podcast covers the topic of managing risk & misinformation.Ross McCulloch and Maddie Stark chat through highlights from our Zoom call with experts who have been building services to help people in this area.

Our speakers this week included:

• Jess McBeath - Online safety & digital citizenship expert  - Listen from 02:41
  
• Irene Warner-McIntosh - Director at Mhor collective - Listen from 13:04
  
• Alison Stone - Cyber Resilience Co-ordinator at SCVO - Listen from 22:17

Key resources from this week include:

FullFact

Nquire - Covid-19 Fact or Fake

OfCom’s big list of fact checking info

Snopes

Sign up for trading Standards Scotlands ScamShare bulletin Newsletter

Gov.Scot's Cyber resilience bulletin

National Cyber Security Centre

Courses suggested by Irene:

Making Sense of Data in the Media - Future Learn

Digital literacy: succeeding in a digital world - Open University

You can find our main COVID-19: Digital service delivery for charities hub here.

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This week’s podcast is focused on digital content - planning, strategy and beyond. Ross McCulloch and John Fitzgerald chat through highlights from our Zoom call with experts who have been building services to help people in this area.

Joining us is Sarah Richards from Content Design London and Simon Kaplan from Citizens Advice. Sarah defined the term ‘content design' in the early days of GOV.UK, where she led the award-winning content team in the design of the UK government website. Simon is part of the team doing ground breaking work to get the right advice and information to people quickly. Simon shares some the fundamental principles that underpin the Citizens Advice content strategy.

Key resources from this week include:

The full crowd-sourced Google Doc packed with useful links from the call

Why we're removing the most visited advice page on our website - Blog by Hannah Horton

Citizens Advice Digital Blog

Content Strategy Example from Content Design London

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This week’s podcast covers the topic of building and sustaining online communities. Ross McCulloch and Maddie Stark chat through highlights from our Zoom call with experts who have been building services to help people in this area.

Our speakers this week included:

• Jen Rankine from Skyscanner  - Listen from 03:15
  
• Sam Buckley and Torben Hutchings from Edinburgh Coronavirus Support - Listen from 16:18
  
• Lewis Hou from Science Ceilidh - Listen from 28:53

Key resources from this week include:

• The crowd-sourced Google Doc from this week’s call
  
• What Are Facebook Units Within Facebook Groups?
  
• Facebook Units tutorial
  
• Hootsuite
  
• Facebook Remarketing

You can find the main COVID-19: Digital service delivery for charities hub here.

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This week’s podcast covers virtual meetings, managing remote teams, and maintaining connection and wellbeing while social distancing. Ross McCulloch and Maddie Stark chat through highlights from our Zoom call with special guest Beth Kanter.

About Beth

Beth is an in-demand keynote speaker, named one of the most influential women in technology. She is the author of the award winning books Networked Nonprofit and The Happy Healthy Nonprofit:  Strategies for Impact without Burnout. Beth's clients include foundations, government agencies, and nonprofit organizations.

Blog:  bethkanter.org

Twitter: @kanter

LinkedIn: in/bethkanter

Key resources from this week include:

• Beth’s resources at  bit.ly/AMA-BK-Resources
  
• Beth’s Icebreakers blog post Virtual Meeting Check-Ins & Icebreakers During A Pandemic
  
• Beth's blog post about Ways To Use Zoom Breakout Rooms To Increase Meeting Engagement
  
• Beth’s blog post How To Facilitate Effective Virtual Meetings

You can find the main COVID-19: Digital service delivery for charities hub here.

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This week’s podcast covers the topic of Online Accessibility and Inclusion. Ross McCulloch and John Fitzgerald chat through highlights from our Zoom call with experts who have been building services to help people in this area.

Our speakers this week:

• Aaron Slater - @RNslater - @digiscot - Listen from 2:55
  
• Krissie Barrick -  @KrissieBarrick - @scope - Listen from 12:57
  
• Christine Harrison -  @RNIBScotland - Listen from 22:43
  
• Peter Jacobs - @peterjacobs100 - @barnardos - Listen from 28:27
  

Key resources from this week include:

• The full crowd-sourced Google Doc packed with useful links from the call
  
• The Barnardos 4U Google Drive folder
  
• Hemingwayapp.com
  
• The Big Hack Resources Hub

The RNIB Helpline - 0303 123 9999 is open 8am to 8pm Monday to Friday and 9am to 1pm Saturday.

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This week’s podcast covers the topic of social isolation, loneliness and social inclusion. Ross McCulloch and John Fitzgerald chat through highlights from our Zoom call with experts who have been building services to help people in this area.

Our speakers this week included:

• Anne Callaghan from Campaign to End Loneliness - Listen from 03:05
  
• Adam Stachura from Age Scotland - Listen from 10:29
  
• Colin Millar from SPAEN - Listen from 17:59
  
• Paul Mckee from  Dunfermline Advocacy - Listen from 22:48
  
• Kerry Cleland from StarCatchers - Listen from 28:46

Key resources from this week include:

• Podcast from last week
  
• The crowd-sourced Google Doc packed with useful links
  
• A great blog from Aaron Slater giving an overview of these issues
  
• And the wonderful story of Weekday Wow Factor’s jump into online dancing
  
• And finally, you can watch video from the whole call here
  

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Welcome to a brand new podcast from SCVO and Third Sector Lab.

With the sudden impact of coronavirus, charities, community groups, social enterprises and voluntary organisations of all sizes are shifting their service delivery into digital and online channels. We've been hosting online weekly chats with folks from all kinds of charities, talking about what they’re learning and how charities can make use of digital and tech to reach and help people. In DigiListen, we bring you some of the highlights from what charities have been talking about this week.

Links

Head to COVID-19: Digital service delivery for charities resources to find all the resources mentioned in this weeks show and much more.

And click here to see a crowdsourced Google doc of notes and resources from the call.

Signup for this weeks Zoom call - 2pm GMT - Wednesday 8th April 2020

Twitter: Ross / John

In week one, we're talking about Online Safeguarding & Privacy.

Our experts this week:

Jess McBeath, Lemontree Consultancy

Jane Griffin, LGBTY Scotland

Cat Jamieson, PAMIS

Jen Goff, Waverley Care

Fi Harvey, CHAS

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