Atomic Conversations - Atomicwork

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Joshua Nelson, Director of Tech Experience | On transforming legacy systems to ESM for maximum ROI

Season 1 · Episode 24

Monday, June 23, 2025 • Duration 11:17

In this episode of Atomic Conversations, Joshua Nelson, Director of Technology Experience at Power Design Inc., sits down with Vijay Rayapati, CEO of Atomicwork, to discuss why AI is far from a passing trend — it’s the future of enterprise service.

Joshua shares his insights on how AI is driving a new era of experience management, reshaping how organizations approach IT support, and elevating employee experiences across the board. The conversation also unpacks the critical shift from traditional ITSM to Enterprise Service Management, and what it takes for forward-thinking companies to stay competitive in an AI-first world.

From strategy to implementation, this episode is a must-listen for tech leaders looking to harness AI to drive meaningful transformation at scale.

Atomic Conversations is brought to you by Team Atomicwork, where we are building the agentic service management platform of the future. Every fortnight, we will be speaking to some of the sharpest minds in IT to figure out how they are taking service management to the next level.

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Karl Mosgofian, former CIO of Gainsight | The rise of AI, startup life, and the future of IT

Season 1 · Episode 23

Thursday, June 12, 2025 • Duration 01:02:37

In this episode of Atomic Conversations, we sit down with Karl Mosgofian, former CIO at Gainsight, to trace his journey from a hands-on technologist during the dot-com boom to a startup-savvy strategic advisor in today’s AI-first world.

Karl reflects on how the role of IT has evolved over the decades and shares battle-tested advice for navigating the shift from operational IT to business strategy. From the mindset required to thrive in IT leadership to the critical importance of founder–CIO alignment, this episode is packed with insights for anyone building for — or as — a CIO.

You’ll also hear Karl’s take on how AI is shaping the next era of service management, and why understanding executive-level decision-making is essential for any startup looking to make a meaningful impact in the enterprise space.

Atomic Conversations is brought to you by Team Atomicwork, where we are building the agentic service management platform of the future. Every fortnight, we will be speaking to some of the sharpest minds in IT to figure out how they are taking service management to the next level.

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Daniel Breston, Former CIO and IT veteran | Building a Healthier IT Culture

Episode 14

Monday, July 29, 2024 • Duration 44:05

Sajeesh Sahadevan, our Community Lead at Atomicwork, speaks with Daniel Breston, a retired IT veteran, former CIO, and a passionate advocate for removing the stigma around mental health in IT.

Daniel opens up about his journey and the mental health challenges many face in the IT world—like anxiety, stress, depression, and burnout. He also dives into real, practical advice on how IT leaders can build a safer and more supportive workplace. From fostering respect and inclusion to promoting continuous learning, this conversation is a must-listen for anyone looking to make their work environment healthier and happier.

Follow Daniel here:
LinkedIn- https://www.linkedin.com/in/danielbreston/

Follow Sajeesh (Atomicwork) here:
LinkedIn- https://www.linkedin.com/in/sajeeshsahadevan/

Website- https://www.atomicwork.com/

Atomic Conversations website: https://www.atomicwork.com/podcast

#AIinIT #GenAI #AI #CIO #IT #ITSM #ESM

Atomic Conversations is brought to you by Team Atomicwork, where we are building the agentic service management platform of the future. Every fortnight, we will be speaking to some of the sharpest minds in IT to figure out how they are taking service management to the next level.

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Mark Gill, Senior Director of Applications at Zuora | Revolutionizing IT with Generative AI

Episode 13

Monday, July 22, 2024 • Duration 45:00

This week, we have a special episode. Lenin Gali, our Chief Business Officer at Atomicwork, is talking to Mark Gill, Senior Director of Applications at Zuora. Mark has had a storied IT career, with four years as IT Director at Micro Focus in Santa Clara. But that's not where he made his bones. He spent 24 years at HP, where he went from an IT Specialist to the Director of IT.

In this episode, Lenin and Mark speak about his career, personal brands, the evolution of IT, and so on.

Follow Mark here:
LinkedIn- https://linkedin.com/in/gillmark/

Follow Lenin (Atomicwork) here:
LinkedIn- https://www.linkedin.com/in/leningali/

Website- https://www.atomicwork.com/

Atomic Conversations website: https://www.atomicwork.com/podcast

#AIinIT #GenAI #AI #CIO #IT #ITSM #ESM

Atomic Conversations is brought to you by Team Atomicwork, where we are building the agentic service management platform of the future. Every fortnight, we will be speaking to some of the sharpest minds in IT to figure out how they are taking service management to the next level.

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Tony North, Senior IT Manager | The Evolution of ITSM

Episode 12

Tuesday, May 28, 2024 • Duration 53:50

Tony North is the Senior Manager of IT Service at King County in Washington.

Tony heads the team responsible for managing services across this entire government district. He's a service leader, agile program manager, speaker, and veteran, boasting 20 years of experience in service and support.

Before taking on his current role, Tony was the Manager of Technical Support at Sinclair Digital and the Senior Manager of ITSM at Seattle Genetics. With over 18 years of experience leading teams, Tony is always exploring new ideas, tools, and techniques. He's also a frequent volunteer, organizer, and celebrated host at HDI events, where he takes the time and effort to get the community involved and energized.

He’s a true innovator in his field, and we are excited to dive into his insights and experiences, especially about the evolution of ITSM, and where it goes from here.

Here's our blog post on this episode: https://www.atomicwork.com/blog/atomic-conversations-tony-north

Follow Tony here:
LinkedIn- https://www.linkedin.com/in/tony-north/

Follow Sairam (Atomicwork) here:
LinkedIn- https://www.linkedin.com/in/sairamkrishnan/
Twitter- https://twitter.com/_sairamkrishnan

Website- https://www.atomicwork.com/

Atomic Conversations website: https://www.atomicwork.com/podcast

#AIinIT #GenAI #AI #CIO #IT #ITSM #ESM

Atomic Conversations is brought to you by Team Atomicwork, where we are building the agentic service management platform of the future. Every fortnight, we will be speaking to some of the sharpest minds in IT to figure out how they are taking service management to the next level.

Aysha Khan, CIO and CISO of Treasure Data | On navigating IT, security, and leadership

Episode 11

Friday, May 24, 2024 • Duration 30:32

Ayesha Khan is the CIO and CISO of Treasure Data, a cloud-based analytics platform for data management.

She has over 20 years of experience managing IT and security at Fortune 500 companies. She has also successfully built and led Technology, Security, Compliance, Risk, and Ops functions from scratch.

Aysha is also an important technology leader in the Bay Area where she's an advisor with Silicon Valley Investments, a CXO council member, plus an investor in many early-stage startups. As a speaker and life coach who strongly believes in connecting people, purpose, and performance, she's an inspiration and mentor to many.

Here's our blog post on this episode: https://www.atomicwork.com/blog/atomic-conversations-aysha-khan

Follow Aysha here:
LinkedIn- https://www.linkedin.com/in/aysha-khan-77ba9014/

Follow Sairam (Atomicwork) here:
LinkedIn- https://www.linkedin.com/in/sairamkrishnan/
Twitter- https://twitter.com/_sairamkrishnan

Website- https://www.atomicwork.com/

Atomic Conversations website: https://www.atomicwork.com/podcast

#AIinIT #GenAI #AI #CIO #IT #ITSM #ESM

Atomic Conversations is brought to you by Team Atomicwork, where we are building the agentic service management platform of the future. Every fortnight, we will be speaking to some of the sharpest minds in IT to figure out how they are taking service management to the next level.

Nipun Soni | How a CIO (who's also the CFO and CHRO) thinks

Episode 10

Thursday, April 25, 2024 • Duration 35:54

Nipun Soni is the CFO at Picarro, an environmental services company based in California.

Why are we talking to a CFO on an IT podcast, you may ask?

Because Nipun is in charge of not just Finance at Picarro, but is also the CIO, and leads Legal and HR too, which is exactly why we wanted to hear his perspective on IT and its role in this organization.

Nipun is an industry veteran with decades of experience, having held similar roles at Oracle, Quotient Technology, Guardant Health, and BillionToOne. He is highly respected within ITSM and CXO circles, and his knowledge and vision mean that there's lots to learn.

We are delighted to be bringing you this conversation. Enjoy.

Read our blog post on this episode: https://www.atomicwork.com/blog/atomic-conversations-nipun-soni

Follow Nipun here:
LinkedIn- https://www.linkedin.com/in/nipun-s/

Follow Sairam (Atomicwork) here:
LinkedIn- https://www.linkedin.com/in/sairamkrishnan/
Twitter- https://twitter.com/_sairamkrishnan
Website- https://www.atomicwork.com/

Atomic Conversations website: https://www.atomicwork.com/podcast

Atomic Conversations is brought to you by Team Atomicwork, where we are building the agentic service management platform of the future. Every fortnight, we will be speaking to some of the sharpest minds in IT to figure out how they are taking service management to the next level.

Charles Araujo | Pragmatic strategies for AI in IT

Episode 9

Monday, February 26, 2024 • Duration 42:33

Charlie is an IT veteran who has written three books and hundreds of articles on technology. He published The Digital Experience Report, and founded and writes for The Institute for Digital Transformation.

Before becoming an analyst, Charlie ran technical ops for a billion-dollar healthcare org. He has also run large-scale technology and digital transformation programs as a consultant.

If you get past his accomplishments and sit down to chat with him, you’ll soon find that he has a grounded first-principles perspective on pretty much everything. He’s not afraid to question conventional wisdom and he has a particular aversion against overcomplicating things. He also has a wealth of knowledge and uses tons of anecdotes to illustrate his points.

So, when he agreed to join us for an episode of Atomic Conversations, we knew it was going to be real talk. Enjoy!

Read our blog post on this episode: https://blog.atomicwork.com/atomic-conversations-charles-araujo/

Follow Charlie here:
LinkedIn- https://www.linkedin.com/in/charlesaraujo/

Follow Sairam (Atomicwork) here:
LinkedIn- https://www.linkedin.com/in/sairamkrishnan/
Twitter- https://twitter.com/_sairamkrishnan
Website- https://www.atomicwork.com/

Atomic Conversations website: https://www.atomicwork.com/podcast

Atomic Conversations is brought to you by Team Atomicwork, where we are building the agentic service management platform of the future. Every fortnight, we will be speaking to some of the sharpest minds in IT to figure out how they are taking service management to the next level.

Stephanie Denino | How HR, IT, CX, and business leadership shape EX

Episode 8

Wednesday, September 20, 2023 • Duration 32:46

Stephanie Denino is the Director of Applied EX practice at TI People – an employee experience consultancy (EX). Stephanie works with leaders who are eager to shape and apply the practices that will allow them to systemically improve experiences for and with their people.

Through her work, she helps organizations chart their path toward excellence on EX, improve critical work experiences, and build capabilities needed to improve experiences, at scale. Before joining TI People, she spent 6 years building up the Global Employee Experience team at Accenture – this practitioner lens is one she carries with her as she now serves a broad range of organizations in this space.

In this episode, we spoke to Stephanie about EX's growth as a function, where it came from, and where it's going. We also talked about the key players who make EX better at organizations, and how organizations themselves have started getting better at EX.

Follow Stephanie here:
LinkedIn- https://www.linkedin.com/in/stephaniedenino/

Follow Sairam (Atomicwork) here:
LinkedIn- https://www.linkedin.com/in/sairamkrishnan/
Twitter- https://twitter.com/_sairamkrishnan
Website- https://www.atomicwork.com/

Atomic Conversations website: https://www.atomicwork.com/podcast

Atomic Conversations is brought to you by Team Atomicwork, where we are building the agentic service management platform of the future. Every fortnight, we will be speaking to some of the sharpest minds in IT to figure out how they are taking service management to the next level.

Read moreCollapse

Atomic Conversations – Details, episodes & analysis

Podcast details

Recent rankings

Apple Podcasts

Spotify

Shared links between episodes and podcasts

RSS feed quality and score

Publication history

Latest published episodes

Related Shows Based on Content Similarities

Apple Podcasts

Spotify

Related Shows Based on Content Similarities

Atomic Conversations – Details, episodes & analysis

Podcast details

Recent rankings

Apple Podcasts

Spotify

Shared links between episodes and podcasts

Other18

LinkedIn22

Twitter6

RSS feed quality and score

Publication history

Latest published episodes

Similar podcasts and content

Related Shows Based on Content Similarities

Apple Podcasts

Spotify

Related Shows Based on Content Similarities

Other18

LinkedIn22

Twitter6