The Home Services podcast that gets to the point, with solutions to help your service company grow. Our focus is to help HVAC, Plumbing, Electrical, Roofing, etc. companies learn how to grow their companies with marketing & operational solutions.
Site
RSS
Apple
Données mises à jour le 28/10/2026
Classements récents
Dernières positions dans les classements Apple Podcasts et Spotify.
Liens partagés entre épisodes et podcasts
Liens présents dans les descriptions d'épisodes et autres podcasts les utilisant également.
OG & Current Day Operators Talk Differences at RYNOx 2026
Saison 7 · Épisode 345
mardi 27 octobre 2026 • Durée 32:08
What does it take to build a successful home services business, and what happens when the founder and the next generation of leadership come together?
In this episode of To The Point Home Services VIP Room, we're revisiting an incredible session from RYNOX 2026 featuring Alan O'Neill, founder of Abacus Plumbing, Air Conditioning & Electrical, and Tony Patino, the company's current CEO.
Alan and Tony share the story behind Abacus, how their paths crossed, how they went from competing to working together, and the lessons they've learned along the way. From building a strong company culture to developing leaders, retaining employees, and improving profitability, they break down what it takes to build and sustain a successful home services business.
Whether you're growing your company, building your leadership team, or trying to take your business to the next level, this conversation is packed with insights you can put to work.
In this episode:
The story behind Alan and Tony's relationship
Lessons from the founder and current CEO of Abacus
Building a company culture that attracts and retains great people
Developing leaders who can help your business grow
Finding opportunities to improve operations and profitability
What contractors can learn from an established home services business
If you enjoy the episode, make sure to like, subscribe, and share it with another home services business owner.
Thank you to our sponsors!
Affiniti: Get a $1,250 bonus at affiniti.com/card. Mention To The Point. Terms apply.
Avoca.ai: Special Offer for Podcast Listeners: 4% Rebate, Your First 12 Months - https://avoca.ai/r/tothepoint
Can’t Stop The Growth: https://cantstopthegrowth.com
The Follow-Up Mistake Costing Contractors Jobs
Saison 7 · Épisode 344
mardi 20 octobre 2026 • Durée 51:05
Most contractors think they need more leads to grow their business. But what if the next job is already sitting in your database?
Nathan Klug joins Chris Yano, Chad Peterman, and Aaron Gaynor on the To The Point Home Services VIP Room to break down the follow-up mistakes costing contractors jobs and how to generate more revenue from the contacts they already have.
Nathan shares how contractors can reactivate old estimates, clean up customer data, build referral networks, and use part-time sales reps to generate more opportunities without immediately increasing their advertising spend. He also explains why having the right systems in place matters before investing more money into lead generation.
In this episode, you'll learn how to turn old contacts into new business, build a referral network that consistently generates opportunities, and create a follow-up process that helps your business stop leaving money on the table.
09:15 - The Follow-Up Mistake Costing Contractors Jobs
11:00 - Database Reactivation: Turning Old Contacts Into New Business
13:00 - Why Customer Data Management Matters
15:00 - How 100 Contacts Generated 12 Pieces of Business
17:00 - Using Customer Data to Personalize Follow-Up
19:00 - What Contractors Should Track in Their CRM
24:00 - Text Messages, Email Deliverability, and Getting Customers to Respond
The Growth Strategy Hiding in Your Customer Base
Saison 7 · Épisode 343
mardi 13 octobre 2026 • Durée 55:36
Most home service contractors are focused on generating new leads. But what if the next stage of growth is already sitting in your customer base?
Joshua Warner, Owner of Maverick Electric, Heating and Air, joins Chris Yano, Chad Peterman, and Aaron Gaynor on the To The Point Home Services VIP Room to share how he grew his overall business to a projected 16M–17M in annual revenue, including a $5M HVAC operation built by leveraging his existing electrical customer base.
Josh breaks down how he uses memberships to create long-term customer relationships, why he offers free memberships to veterans, teachers, and seniors, and how his team turns those relationships into opportunities across multiple trades.
He also shares his approach to electrical sales training, giving customers ballpark pricing over the phone, using AI to estimate electrical jobs, and building a team of electricians who can deliver a better customer experience.
00:00 - Intro & Meet Joshua Warner
03:30 - Building Maverick Electric From the Ground Up
07:30 - Expanding From Electrical Into HVAC
09:30 - Growing HVAC Through Existing Customers
10:30 - Turning Free Memberships Into More Revenue
14:00 - Marketing to Existing Customers
20:30 - Giving Customers Ballpark Pricing Over the Phone
24:20 - Building an AI Estimating Tool for Electrical Jobs
44:00 - Setting Customer Expectations After the Sale
49:50 - Would You Rather? Business Edition
53:00 - Final Thoughts & Lessons on Growth
The CEO’s Job Is NOT to Run the Business | Cameron Herold
Saison 7 · Épisode 342
mardi 6 octobre 2026 • Durée 54:54
What does it actually take to scale a home services business without becoming the bottleneck?
Cameron Herold, known as the “CEO Whisperer,” joins To The Point Home Services VIP Room to break down what he learned helping scale 1-800-GOT-JUNK from $2 million to $106 million in just six years.
Cameron has spent nearly two decades working behind the scenes with CEOs and leadership teams, helping entrepreneurs build stronger companies, develop their people, and step into the role only they can play.
In this episode, Cameron shares his approach to scaling from $2M to $10M and beyond, including why entrepreneurs need to delegate everything except their “genius,” when you actually need a COO, and why so many businesses give out executive titles before someone is ready for the role.
We also get into raising prices, hiring people who drive revenue, developing your leadership team, removing underperformers, using AI to make better decisions, and the simple things great leaders can do to build a stronger company culture.
Plus, Cameron explains why the CEO’s job is to make the CEO “iconic,” what a healthy CEO/COO relationship really looks like, and why some of the simplest leadership practices can have the biggest impact.
00:00 - Meet Cameron Herold, the “CEO Whisperer”
02:20 - How Cameron Became a Business Growth Expert
05:45 - Why Every CEO Needs a Strong Second-in-Command
07:15 - The Biggest Mistake Entrepreneurs Make When Scaling
10:00 - When Do You Actually Need a COO?
13:50 - What a True C-Level Executive Should Actually Do
16:35 - Why Your First Second-in-Command Should Be an Assistant
18:45 - The Ideal CEO/COO Relationship
21:55 - How to Grow a Business From $2M to $10M
He Built a $15M Electrical Business in Under 5 Years | Shane Viggiani
Saison 7 · Épisode 341
mardi 29 septembre 2026 • Durée 55:13
Shane Viggiani went from serving time in prison at 20 years old to building one of Las Vegas’ fastest-growing electrical businesses.
Today, Shane is the owner of Ampere Electric, a primarily residential electrical company that has grown from its first full year of roughly $700K in revenue to pacing $15M in 2026.
In this episode, Shane opens up about his unconventional journey, from growing up in a family of electricians, to finding himself in prison, earning his degree, trying multiple businesses, and eventually returning to the trades through a handyman business before getting his electrical contractor’s license.
Shane also breaks down how he’s scaled Ampere, including:
• Why hiring managers was critical to scaling past $2M
• How Ampere became one of the highest-reviewed electrical companies in Las Vegas
• Why Shane embraces sales in an industry that often pushes back against it
• How he recruits electricians and positions Ampere as the place to work
• The commission model helping his electricians generate millions in sales
• How he develops apprentices into lead installers and technicians
• The marketing channels driving growth, including LSA, PPC, SEO, Yelp and branding
• Why Ampere is investing heavily in billboards, radio and other brand-building strategies
• How referral partnerships with HVAC and plumbing companies have become a major growth channel
• Why Shane believes electrical could be a massive standalone opportunity in home services
• Why Ampere joined Nexstar and how the organization is helping them prepare for the next stage of growth
• His goal of building a $30M electrical business in Las Vegas
Shane’s story is a powerful look at what can happen when you combine sales, systems, marketing, training and relentless focus on growth.
I BEAT CANCER! Here’s What Comes Next.
Saison 7 · Épisode 340
mardi 22 septembre 2026 • Durée 14:41
Chris Yano is back with a personal update following his battle with throat cancer.
After ringing the bell on August 21 and completing his final treatment, Chris opens up about what the weeks following treatment were really like, including losing nearly 40 pounds, struggling to eat and drink, extreme fatigue, and having to rely on his “No Zero Days” mindset just to keep moving forward.
But this episode isn’t just about cancer. Going through the experience forced Chris to take a hard look at how he was spending his time, what really matters, and what he wants the next chapter of his life to look like.
Chris shares why his health, his wife Anna, and his family are now his biggest priorities, the boundaries he plans to put around his time, his plans to get back in the gym, and why he believes more people need to take their health seriously.
It’s a short episode, but an important one.
Thank you to everyone who supported Chris throughout this journey.
Thank you to our sponsors!
Avoca.ai: Special Offer for Podcast Listeners: 4% Rebate, Your First 12 Months - https://avoca.ai/r/tothepoint
Yelp: https://business.yelp.com/homeservicevip
Sales Ask: Ready to turn conversations into predictable revenue? Book a demo with SalesAsk and mention To The Point to access the exclusive listener offer: https://www.salesask.com/
Mandie maintains steady growth: $14M to $16M to $17M to $20M in 2026
Saison 7 · Épisode 339
mardi 15 septembre 2026 • Durée 50:40
What does it really take to take over a family business, expand into multiple trades, and build it into a $20M home services company?
In this episode of the To The Point Home Services VIP Room, Chris Yano and Chad Peterman sit down with Mandie Hagan, owner of Rowell Services, a family-owned home services company in New Hampshire offering septic, drain cleaning, HVAC, plumbing, electrical, excavation, and pipe relining.
Mandie shares the story of stepping into the family business after the unexpected loss of her father, moving back from Colorado, and helping her mom continue the company. From starting with just a small operation to building a team of nearly 90 employees and pacing toward $20M in revenue, Mandie opens up about the decisions, challenges, and leadership lessons along the way.
The conversation covers adding multiple trades, finding the right leaders, moving from top-line growth to focusing on profitability, building an organizational structure, generating leads with a strong local brand, cross-trade referrals, and the personal pressure that comes with running a growing company.
Mandie also talks about why Rao Services has remained independently owned, her plans to preserve her father's legacy, and what she's focused on as the company enters its next stage of growth.
Timestamps
00:00 – Welcome to the VIP Room
01:30 – Meet Mandie Hagan & the Rao Services story
04:15 – Losing her father and returning home to the family business
08:10 – Moving back from Colorado and taking over the company
11:30 – How Rao Services began expanding beyond septic
15:00 – The lesson Mandie learned from adding multiple trades at once
18:00 – Finding the right people for the right seats
21:00 – Mandie's role as owner and Ian's transition out of the field
Guaranteed Tactics To Win in Sales & Marketing Today | Marcus Sheridan
Saison 7 · Épisode 338
mardi 8 septembre 2026 • Durée 01:00:39
What happens when a nearly bankrupt pool company decides to answer every question its customers are asking?
For Marcus Sheridan, it changed everything.
After nearly losing River Pools during the 2008 recession, Marcus transformed the business through radical transparency and became the bestselling author of They Ask, You Answer and Endless Customers.
In this episode of the To The Point Home Services VIP Room, Marcus breaks down what home service companies need to do to win in sales and marketing today, from being transparent about pricing and building trust to adapting to AI and changing customer behavior.
He shares why pricing estimators can drive more leads, what makes AI recommend one contractor over another, why speed-to-lead matters, and how sales teams can build trust without relying on outdated or manipulative tactics.
If you want to win more customers and stay ahead of where sales and marketing are heading, this episode is packed with tactics you can put to work right now.
Why This $14M HVAC Company Is Still Independent After 73 Years | Bobby Ring
Saison 7 · Épisode 337
mardi 1 septembre 2026 • Durée 55:08
What does it take to build a home services company that lasts for more than seven decades?
In this episode of To The Point Home Services VIP Room, we sit down with Bobby Ring, President and CEO of Meyer & Depew Co., to talk about the incredible 73-year history behind the company and how a family-owned HVAC business has continued to evolve through multiple generations.
Bobby shares how Meyer & Depew grew from a small commercial-focused company into a thriving $14M HVAC business, the lessons he learned working alongside his father, and what he is doing differently as his own son becomes part of the next generation of leadership.
We also dive into the challenges of working with family, empowering the next generation of leaders, building a culture that lasts, and why Bobby believes contractors need to get really good at their core business before expanding into additional trades.
From failed attempts at adding electrical to deciding whether to eventually sell the business or pass it down, Bobby gives an honest look at the decisions that come with leading an independent home services company.
Plus, the guys discuss why a $10M to $20M business should not be undervalued, the impact of joining Nexstar, how to improve closing rates, and one of the biggest problems in the home services industry: contractors not understanding the true value of what they provide.
If you're building a family business, leading an independent company, or trying to grow your home services business without losing what made it special in the first place, this episode is for you.
Timestamps:
00:00 Welcome to the VIP Room
03:00 Meet Bobby Ring and Meyer & Depew Co.
06:00 The 73-year history of the business
12:00 Bobby’s journey from employee to owner
16:00 Working with family and preparing the next generation
Why They Left a National Brand to Build Their Own Plumbing Business
Saison 7 · Épisode 336
mardi 25 août 2026 • Durée 53:43
Lacey Peevey, VP of WeCo Rooter, joins Chris Yano, Chad Peterman, and Aaron Gaynor in the VIP Room to share how she and her husband John went from operating under a national plumbing brand to building an independent company of their own.
After joining the business in 2017, Lacey and John helped grow the operation to nearly $7M. But when the time came to renew their agreement with the national brand, they made the decision to go out on their own.
Lacey breaks down what it took to fully rebrand the company into WeCo Rooter, why they were willing to take a step back to build something they could truly own, and how the business is now approaching $6M while continuing to build momentum.
The conversation also covers customer service, building trust, training technicians, pricing, growing the average ticket ethically, and the challenges of scaling a plumbing and drain business toward $10M.
Plus, Lacey shares what she believes is broken in home services, from customer service and licensing to continuing education and staying up to date with new technology.
Timestamps
00:00 – Intro & Meet Lacey Peevey
02:00 – How Lacey and John Got Into the Business
05:00 – Joining a National Plumbing Brand in 2017
08:00 – Growing the Business Toward $7M
11:00 – Why They Decided to Go Independent
15:00 – Leaving the National Brand the Right Way
19:00 – The Challenges of a Full Rebrand
23:00 – Building the WeCo Rooter Brand
27:00 – Growing Back Toward $6M
31:00 – Customer Service & Building Trust
– Training Technicians Beyond Technical Skills
Podcasts Similaires Basées sur le Contenu
Découvrez des podcasts liées à To The Point - Home Services VIP Room Podcast. Explorez des podcasts avec des thèmes, sujets, et formats similaires. Ces similarités sont calculées grâce à des données tangibles, pas d'extrapolations !
Can’t Stop The Growth: https://cantstopthegrowth.com
Subscribe to To The Point Home Services VIP Room for more conversations with business owners and industry experts on growing, scaling, and building a stronger home services business.
If you're looking to grow your home services business, get more from your existing customers, or expand into additional trades, this episode is for you.
Thank you to our sponsors!
Affiniti: Get a $1,250 bonus at affiniti.com/card. Mention To The Point. Terms apply.
Avoca.ai: Special Offer for Podcast Listeners: 4% Rebate, Your First 12 Months - https://avoca.ai/r/tothepoint
Can’t Stop The Growth: https://cantstopthegrowth.com
👍 Like the video, subscribe to the channel, and let us know your biggest takeaway in the comments.
27:25 - Simple Marketing Strategies That Drive Growth
30:50 - How Small Businesses Should Be Using AI
32:50 - How to Build a Strong Company Culture
38:00 - Why Leaders Need to Invest in Their People
43:00 - How to Turn Training Into Real Growth
45:50 - Why Your Employees Should Come Before Your Customers
50:00 - How to Create a Customer Service Culture That Scales
52:50 - Where to Find Cameron Herold
Want to learn more from Cameron about scaling your business, leadership, and the CEO/COO relationship? Check out his website for more resources, books, coaching, and information about the COO Alliance. https://cameronherold.com/
Thank you to our sponsors!
Affiniti: Get a $1,250 bonus at affiniti.com/card. Mention To The Point. Terms apply.
Avoca.ai: Special Offer for Podcast Listeners: 4% Rebate, Your First 12 Months - https://avoca.ai/r/tothepoint
Can’t Stop The Growth: https://cantstopthegrowth.com
Thank you to our sponsors!
Avoca.ai: Special Offer for Podcast Listeners: 4% Rebate, Your First 12 Months - https://avoca.ai/r/tothepoint
Yelp: https://business.yelp.com/homeservicevip
Sales Ask: Ready to turn conversations into predictable revenue? Book a demo with SalesAsk and mention To The Point to access the exclusive listener offer: https://www.salesask.com/
24:00 – Building the leadership structure at Rao Services
27:00 – Visionary vs. Integrator: Knowing your role as an owner
30:30 – Marketing strategies behind a $20M home services business
33:30 – The power of cross-trade referrals
36:00 – What's actually difficult about growing a larger company
39:00 – Dealing with criticism and the pressure of success
42:00 – Preserving her father's legacy and the 2027 vision
45:00 – What's next for Rao Services?
47:30 – Planning for the next stage of growth
49:00 – Final thoughts with Mandie Hagan
Thank you to our sponsors!
Avoca.ai: Special Offer for Podcast Listeners: 4% Rebate, Your First 12 Months - https://avoca.ai/r/tothepoint
Yelp: https://business.yelp.com/homeservicevip
Sales Ask: Ready to turn conversations into predictable revenue? Book a demo with SalesAsk and mention To The Point to access the exclusive listener offer: https://www.salesask.com/
Basic Capital: To The Point Podcast listeners get $0 employer fees for 12 months. Claim the offer and give your team a real path to retirement: https://basiccapital.com/tothepoint
00:00 - Welcome Back to the VIP Room & Marcus Sheridan Introduction
03:30 - Marcus' Story: River Pools Nearly Goes Bankrupt
08:00 - How the 2008 Recession Changed Marcus' Approach to Marketing
12:00 - The Origin of They Ask, You Answer
15:00 - Why Businesses Need to Become Obsessed With Their Buyers
18:00 - Should Contractors Give Pricing Over the Phone?
22:00 - Why Customers Get Frustrated When Companies Hide Pricing
26:00 - How a Pricing Article Generated $35M+ in Sales
29:00 - Why Pricing Estimators Can Transform Lead Generation
32:00 - AI Is Changing Search Forever
35:00 - What Makes AI Recommend One Contractor Over Another?
38:00 - The 3 F's of Innovation: Fear, Faster & Friction
41:00 - The "Mother of All Review Pages" & AI Trust Signals
44:00 - Why Contractors Need Awards & Expert Author Pages
47:00 - Speed-to-Lead & the Future of AI Voice
50:00 - Showroom vs. In-Home Sales
52:00 - Why Homeowners Should Know Who Is Coming to Their Door
54:00 - Stop Selling With Manipulation: The Power of Discovery
56:00 - Why 80% of Sales Training Should Focus on the Opening
58:00 - Teaching Homeowners to "Call Your Baby Ugly"
59:00 - Marcus' Final Advice for Home Service Contractors
Thank you to our sponsors!
Avoca.ai: Special Offer for Podcast Listeners: 4% Rebate, Your First 12 Months - https://avoca.ai/r/tothepoint
Yelp: https://business.yelp.com/homeservicevip
Sales Ask: Ready to turn conversations into predictable revenue? Book a demo with SalesAsk and mention To The Point to access the exclusive listener offer: https://www.salesask.com/
Basic Capital: To The Point Podcast listeners get $0 employer fees for 12 months. Claim the offer and give your team a real path to retirement: https://basiccapital.com/tothepoint
26:00 Empowering leaders and letting go of control
30:00 Generations of comfort and trust
34:00 Marketing a 73-year-old HVAC brand
38:00 Why Meyer & Depew hasn’t added another trade
43:00 Why bigger isn’t always better in home services
46:00 Joining Nexstar and getting better at HVAC
49:00 What’s broken in the home services industry
52:00 Understanding pricing, margin, and the true cost of doing business
55:00 Staying independent or selling the business
Thank you to our sponsors!
Avoca.ai: Special Offer for Podcast Listeners: 4% Rebate, Your First 12 Months - https://avoca.ai/r/tothepoint
Yelp: https://business.yelp.com/homeservicevip
Sales Ask: Ready to turn conversations into predictable revenue? Book a demo with SalesAsk and mention To The Point to access the exclusive listener offer: https://www.salesask.com/
Basic Capital: To The Point Podcast listeners get $0 employer fees for 12 months. Claim the offer and give your team a real path to retirement: https://basiccapital.com/tothepoint
47:00 – Building Relationships & Finding the Right Training
50:00 – What’s Broken in Home Services?
53:00 – Final Thoughts & What’s Next for WeCo Rooter
Thank you to our sponsors!
Avoca.ai: Special Offer for Podcast Listeners: 4% Rebate, Your First 12 Months - https://avoca.ai/r/tothepoint
Yelp: https://business.yelp.com/homeservicevip
Sales Ask: Book a free sales visibility session with SalesAsk and mention To The Point to access the exclusive listener offer. https://www.salesask.com/
Basic Capital: To The Point Podcast listeners get $0 employer fees for 12 months. Claim the offer and give your team a real path to retirement: https://basiccapital.com/tothepoint
