The RetailWire Podcast - RetailWire

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Agentic Commerce: Shopping with ChatGPT w/ Scot Wingo and Chase Binnie

Épisode 43

lundi 25 août 2025 • Durée 28:58

Host:

Chase Binnie – Entrepreneur, media executive, and host of the RetailWire Podcast.

Guest:

Scot Wingo – Founder of ReFiBuy, ChannelAdvisor, serial entrepreneur, and e-commerce thought leader.

Topics Covered:

Why Agentic Commerce is moving faster than anyone expected
How GenAI search is siphoning organic traffic away from Google
The shift from search engines → answer engines → shopping engines
ChatGPT’s leaked checkout feature and its marketplace implications
What retailers will lose (retail media dollars, loyalty capture, upsells)
The operational headaches of inventory, pricing, and fulfillment in AI-driven marketplaces
Which categories will be first movers (fashion, beauty, electronics) vs laggards (B2B, auto parts)
Why owning an audience matters more than owning information
The rise of AI browsers like Perplexity’s Comet and soon ChatGPT’s own browser
What to expect from ChatGPT-5 and the coming “shock and awe” wave
Practical strategies: treating AI commerce as just another acquisition channel

Key Quotes:

“E-commerce hasn’t had true innovation since one-click checkout. Agentic shopping could be that shake-up.”
“Search engines are becoming answer engines, and now they’re becoming shopping engines.”
“Retailers need to stop fighting it—this is another channel, like Amazon or Facebook were.”

Resources & Mentions:

Bernstein report on e-commerce growth
Barron’s and Wall Street Journal coverage of traffic declines
Perplexity’s Comet browser

Hosted by Simplecast, an AdsWizz company. See pcm.adswizz.com for information about our collection and use of personal data for advertising.

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What's next in ecommerce? Interview with Bluehost CEO, Sachin Puri

Épisode 42

dimanche 29 juin 2025 • Durée 39:28

What's next in ecommerce? We interviewed the CEO of Bluehost, Sachin Puri, about his new role leading a top web hosting platform. Listen to his conversation with RetailWire CEO, Chase Binnie, as they discuss the creator economy, website hosting, and AI's impact on ecommerce. Hosted by Simplecast, an AdsWizz company. See https://pcm.adswizz.com for information about our collection and use of personal data for advertising.

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Navigating the Modern Retail Landscape with Pet Supplies Plus

Épisode 33

vendredi 8 décembre 2023 • Durée 30:41

Ever wonder how a pet supply company stands out in an overcrowded market? That's exactly what we're unraveling in today’s conversation with Erin DeAngelis and Betsy Weakland from Pet Supplies Plus. As a beacon in the pet industry, Pet Supplies Plus distinguishes itself through an uncommon approach that revolves around infusing local flavor and personal experiences. From shaping the company's ethos around community involvement to valuing customer feedback, Erin and Betsy pull back the curtain on their roles in the company, the strategies they implement, and how they drive the company's private brand products.

RetailWire is the retail industry's premier source for news, analysis, and discussion. With a focus on the latest trends, technology, and consumer behavior, RetailWire provides a platform for industry experts and thought leaders to share their insights and perspectives. Whether you're a retailer, supplier, or service provider, RetailWire is your go-to destination for staying informed and ahead of the curve.

Be sure to leave us a comment and let us know what you think. You might even hear your comment read on the next episode!

To learn more, or to join our Daily Discussions, visit RetailWire.com.

Hosted by Simplecast, an AdsWizz company. See pcm.adswizz.com for information about our collection and use of personal data for advertising.

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Navigating Omnichannel: A Comprehensive Look into the Retail Landscape

Épisode 32

vendredi 1 décembre 2023 • Durée 35:18

Ready to decode the retail revolution? Join us for a panel discussion with our industry experts Lisa Taylor, Scott Benedict, Ted McCaffrey & Brandon Rael as we navigate the dynamic world of Omnichannel. We promise a deep dive into the challenges and opportunities that this versatile approach presents, with a sharp focus on the significance of coordinated efforts across all touchpoints. With customers at the helm, we'll understand the critical role of digital and social selling, especially against the backdrop of the recent pandemic.

Ever wondered how retailers are adjusting to the changing consumer behavior? We pull back the curtain on this fascinating transition and the critical role of Omnichannel in it all. From seamless returns and reordering processes to personalization enhancing customer experience, we've got it all covered. Hear from our panelists as they discuss the potential of implementing RFID technology, peak season challenges, and the rising consumer expectations for a tailored shopping experience.

RetailWire is the retail industry's premier source for news, analysis, and discussion. With a focus on the latest trends, technology, and consumer behavior, RetailWire provides a platform for industry experts and thought leaders to share their insights and perspectives. Whether you're a retailer, supplier, or service provider, RetailWire is your go-to destination for staying informed and ahead of the curve.

Be sure to leave us a comment and let us know what you think. You might even hear your comment read on the next episode!

To learn more, or to join our Daily Discussions, visit RetailWire.com.

Hosted by Simplecast, an AdsWizz company. See pcm.adswizz.com for information about our collection and use of personal data for advertising.

How Can Retailers Maximize Sustainability Without Sacrificing Profitability?

Épisode 31

vendredi 17 novembre 2023 • Durée 46:32

Are you facing the dilemma of balancing sustainability with profitability in your retail business? We've got you covered. This episode is a powerful dialogue with seasoned retail experts - Lisa Taylor, Brandon Rael, Mark Self, Jay Fiske, and Scott Benedict, as we navigate through the complex interplay of sustainability and profitability in retail amidst challenging economic pressures. We delve into the potential of the resale market in providing cost-conscious consumers with affordable sustainability. Stay tuned to unearth practical strategies retailers can implement to harmonize cost savings with sustainable practices.

Our discourse on sustainable retail doesn't end there. We have the pleasure of featuring tech guru and business veteran Jay Walker, who enlightens us on how automation and AI can champion the reduction of carbon intensity and boost cost efficiencies. Here's your chance to learn about digital twins, AR, and AI as groundbreaking technologies in minimizing waste in product design and manufacturing. This is a call for retailers to seize the opportunity of consumers' growing consciousness of sustainability and shed light on the value of efficient processes.

As we round up this captivating discussion, we bring you actionable takeaways for embracing sustainable business practices. With Scott Benedict's wealth of retail experience, we delve into sustainability from the customer and operational perspectives. We'll guide you through the trending refurbished products and the 'right to repair' movement, and explore how companies can ingeniously maximize sustainability without denting profitability. Hold on to your seats as we cast an optimistic eye on sustainable innovation in the retail industry. Be part of the journey to discover how the retail industry is bracing up for the balancing act of sustainability and profitability.

RetailWire is the retail industry's premier source for news, analysis, and discussion. With a focus on the latest trends, technology, and consumer behavior, RetailWire provides a platform for industry experts and thought leaders to share their insights and perspectives. Whether you're a retailer, supplier, or service provider, RetailWire is your go-to destination for staying informed and ahead of the curve.Be sure to leave us a comment and let us know what you think. You might even hear your comment read on the next episode!To learn more, or to join our Daily Discussions, .

Addressing the Rise in Retail Crime: Strategies, Innovations, and the Role of Technology

Épisode 30

vendredi 10 novembre 2023 • Durée 33:24

How far would you go to secure your retail store and protect your associates? If you're one of the countless retailers grappling with the growing problem of theft and violence, this episode is a must-listen. We're joined by industry experts Mark Self, Gus Downing, Ted McCaffrey and Pedro Ramos to examine the alarming trend of organized retail crime and its devastating impact on businesses and communities.

We not only shine a light on the harsh realities of retail shrinkage but also the influence of technology and social media on employee retention and customer experience. You'll discover a variety of strategies retailers are using to secure their stores and the tough reality of needing to add extra time to customers' shopping experiences for the sake of security. Moreover, we tackle the implications of using more militarized language to address theft and discuss the broken window theory, underlining the urgency for proactive measures.

We delve into the importance of understanding inventory loss as a means to measure results and touch upon the advantages of RFID technology. As our conversation progresses, we explore how different retailers approach inventory counts and stress the need for creating standards to understand what's leaving the stores, helping to differentiate between counterfeit and legit items. Tune in for an insightful and compelling conversation that you won't want to miss.

RetailWire is the retail industry's premier source for news, analysis, and discussion. With a focus on the latest trends, technology, and consumer behavior, RetailWire provides a platform for industry experts and thought leaders to share their insights and perspectives. Whether you're a retailer, supplier, or service provider, RetailWire is your go-to destination for staying informed and ahead of the curve.

Be sure to leave us a comment and let us know what you think. You might even hear your comment read on the next episode!

To learn more, or to join our Daily Discussions, visit RetailWire.com.

Unraveling the Livestream Shopping Phenomenon: Insights From Retail Industry Experts

Épisode 29

jeudi 2 novembre 2023 • Durée 31:10

Get ready for a riveting discussion about the evolving world of livestream shopping in retail. Our esteemed guests for this episode include Mark Price, Ricardo Belmar, and Sharon Gai, who's got her fingers on the pulse of livestream shopping through her extensive experience at Alibaba. As we unpack the rise of livestream shopping from being a marketplace sellers' tactic to a multi-billion dollar industry in China, we shed light on the elements that make a live stream successful. Buckle up as we navigate the nuances of the presenter, the brand, the content, and the art of selling the product.

Can retailers truly harness livestreaming to drive sales? This is the question we grapple with as we explore the practicality of repurposing video content and using AI chatbot technology for interactive video replays. We encourage you to join us in dissecting the delicate balance between the actual profit of a product and the excitement it generates, while deliberating on the categories that thrive in the livestreaming space.

The conversation wouldn't be complete without discussing the crucial role of influencers and presenter expertise in live streaming. Brace yourselves for an intriguing comparison of the dynamics between the West and China regarding influencers and MCNs. Walking the fine line between profitability, cannibalization, and incrementality, we ponder the challenges smaller retailers face and how to gauge the success of your livestreaming strategy. So, if you're seeking the answer to higher return rates, don't miss out on this compelling dialogue. Get in on the retail revolution now!

RetailWire is the retail industry's premier source for news, analysis, and discussion. With a focus on the latest trends, technology, and consumer behavior, RetailWire provides a platform for industry experts and thought leaders to share their insights and perspectives. Whether you're a retailer, supplier, or service provider, RetailWire is your go-to destination for staying informed and ahead of the curve.

Be sure to leave us a comment and let us know what you think. You might even hear your comment read on the next episode!To learn more, or to join our Daily Discussions, .

Sweetwater: Harmonizing Music Passion and Retail Innovation

Épisode 28

vendredi 27 octobre 2023 • Durée 30:58

What if I told you that the path to innovative retail success involves a Volkswagen bus and a lifelong passion for music? That's the fascinating journey of Sweetwater, the leading e-commerce retailer of musical instruments and audio gear in the U.S. Joined with us today is Mike Clem, the new CEO of Sweetwater, Mike shares his unique transition from musician to retailer, and provides insightful anecdotes about the creation of Sweetwater by founder and professional musician, Chuck Surack, who started his venture from the back of a Volkswagen bus!

Are you ready to tap into the secret sauce behind Sweetwater’s success? Get ready to be enthralled as Mike sheds light on the company's unique relationship-based selling model, their fulfilling workplace culture, and their focus on heart and understanding. He also highlights Sweetwater's innovative strategies used for guitar sales, providing a seamless experience between local and online buying. Moreover, he offers an engaging peek into the future of Sweetwater, including how AI might just be the key to making music creation more accessible. Tune in, get inspired, and learn how Sweetwater strikes a chord not just in music, but in the business of retail too!

RetailWire is the retail industry's premier source for news, analysis, and discussion. With a focus on the latest trends, technology, and consumer behavior, RetailWire provides a platform for industry experts and thought leaders to share their insights and perspectives. Whether you're a retailer, supplier, or service provider, RetailWire is your go-to destination for staying informed and ahead of the curve.

Be sure to leave us a comment and let us know what you think. You might even hear your comment read on the next episode!

To learn more, or to join our Daily Discussions, visit RetailWire.com.

Hosted by Simplecast, an AdsWizz company. See pcm.adswizz.com for information about our collection and use of personal data for advertising.

Survival of the Fittest: The Downfall of Department Stores and the Rise of Discount Retailers

Épisode 27

vendredi 20 octobre 2023 • Durée 41:34

Is the era of department stores finally ending? Join us in a thought-provoking conversation with department store and specialty store expert, Jeff Sward, as we dissect the downfall of department stores from a booming 10% market share to a staggering 2%. We take a hard look at TJ Maxx and similar discount store business models that have successfully capitalized on this downfall, leaving us to wonder - does TJ Maxx have the most bulletproof business model in contemporary retail?

Transitioning customers, dwindling sales, and the struggle to maintain brand image - department and specialty stores are in the fight of their lives. But there's no space for doom and gloom in this episode. Instead, we analyze the transformation strategies that these traditional retailers have adopted to compete with the likes of discount stores. We examine the role of sales and discounts, consumer psychology, and the potential rewards of a business model with fewer sales. Dive into the world of brand reinvention as we shed light on Abercrombie & Fitch and Ralph Lauren's recent brand revamps. We wrap up by exploring the future of department stores, and the inevitable reinventions that need to occur for them to remain culturally relevant. Brace yourself for an intriguing deep-dive into the turbulent tides of retail.

RetailWire is the retail industry's premier source for news, analysis, and discussion. With a focus on the latest trends, technology, and consumer behavior, RetailWire provides a platform for industry experts and thought leaders to share their insights and perspectives. Whether you're a retailer, supplier, or service provider, RetailWire is your go-to destination for staying informed and ahead of the curve.

Be sure to leave us a comment and let us know what you think. You might even hear your comment read on the next episode!

To learn more, or to join our Daily Discussions, visit RetailWire.com.

Hosted by Simplecast, an AdsWizz company. See pcm.adswizz.com for information about our collection and use of personal data for advertising.

Tech Trends Reshaping Retail: A Deep Dive into the Northwest Arkansas Tech Summit

Épisode 26

vendredi 13 octobre 2023 • Durée 36:32

Ever wondered how technology is revolutionizing the retail industry? Get ready to discover the transformative power of retail tech innovations you can discover at the NWA Tech Summit, an event designed to keep businesses at the cutting edge of technology.

We sat down with some of the leaders behind the event to bring you a sneak peak at what you may hear (and potentially see) at the summit from as Sam's Club's burger making robot to Tyson's robotic arm, and of course the autonomous bots at Walmart Store 100. Tune in and get a taste of the exciting innovations shaping the retail universe!

Buckle up for an exciting journey through the digital and physical aspects of retail technology, and discover how it's changing the way we shop and work!

RetailWire is the retail industry's premier source for news, analysis, and discussion. With a focus on the latest trends, technology, and consumer behavior, RetailWire provides a platform for industry experts and thought leaders to share their insights and perspectives. Whether you're a retailer, supplier, or service provider, RetailWire is your go-to destination for staying informed and ahead of the curve.

Be sure to leave us a comment and let us know what you think. You might even hear your comment read on the next episode!

To learn more, or to join our Daily Discussions, visit RetailWire.com.

Hosted by Simplecast, an AdsWizz company. See pcm.adswizz.com for information about our collection and use of personal data for advertising.

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