Cutting through the clutter in retail strategy, retail technology, and executive leadership.
Welcome to The Retail Razor Show—your go-to podcast for bold insights and real-world innovation in the retail industry. We spotlight the trends transforming retail, from AI-powered solutions and retail media networks to the human connection that drives exceptional customer experience and maximizes employee satisfaction. Hosted by RETHINK Retail Top Retail Expert, Thinkers360 Top Thought Leader and one of NRF’s 2025 Retail Voices, Ricardo Belmar, and RETHINK Retail Top Retail Expert and retail tech startup founder, Casey Golden.
🎙️ Episodes feature:
🔹 Executive leaders from top retail brands
🔹 Influential industry analysts and retail strategists
🔹 Startup founders driving innovation in retail technology
🔹 Case studies of successful retail tech deployments
Whether you’re a retail executive, frontline store team leader, tech innovator, product junkie, or customer experience champion, this show delivers actionable strategies to help you lead your business and your teams with clarity, adopt emerging technologies, and stay ahead in a constantly evolving retail industry.
Now in its fifth season, The Retail Razor Show is part of the Retail Razor Podcast Network.
S6E1 Retail Media’s New Reality: DSP Shifts, Agentic Commerce & Brand Strategy for 2026
Season 6 of The Retail Razor Show kicks off with a deep dive into one of the most important topics in commerce today: retail media. Ricardo and Casey sit down with Jeff Cohen, Chief Business Development Officer at Skai, to unpack the newly released 2026 State of Retail Media Report, created in partnership with Stratably.
This episode explores how brands, versus retailers, are navigating the rapid evolution of retail media. From DSP shifts and CTV growth to AI adoption and agentic commerce, measurement challenges, and the widening gap between leaders and laggards, this conversation delivers the insights every brand marketer needs heading into 2026.
What We Cover
Why retail media now commands nearly 30% of US digital ad spend
The rise of retail media maturity and what separates leaders from laggards
Why organizational structure is now a top predictor of retail media success
The growing importance of Amazon DSP and Amazon Marketing Cloud (AMC)
How brands should evaluate incrementality, attribution, and ROI
Why CTV and sponsored brand video are accelerating
The role of AI and agentic commerce in shaping future shopping journeys
What brands must do in 2026 to stay competitive
Download the 2026 State of Retail Media Report (free):
Jeff Cohen leads global business development at Skai, overseeing partnerships and innovation across the commerce media ecosystem. A recognized thought leader, he is focused on uniting brands, agencies, retailers, and publishers around the next era of growth. Previously, Jeff was Principal Evangelist at Amazon Ads.
Chapters:
00:00 Preview Teaser
00:53 Show Intro
03:45 Welcome Jeff Cohen
06:24 Retail Media Maturity and Brand Strategies
08:30 Leaders vs. Laggards in Retail Media
12:12 Organizational Structure and Retail Media Success
17:35 Amazon Ads and DSP Insights
24:36 Evaluating Performance Across Platforms
27:45 The Shift to Full Funnel Advertising
29:46 Challenges in Measurement and Attribution
30:50 The Role of AMC in Retail Media
33:01 Incrementality and Budget Constraints
35:45 AI's Impact on Retail Media
37:10 Strategies for Brands in an AI World
42:54 Key Takeaways and Final Thoughts
48:21 Show Close
Meet your hosts, helping you cut through the clutter in retail & retail tech:
Ricardo Belmar is an NRF Top Retail Voice for 2025 and a RETHINK Retail Top Retail Expert from 2021 – 2026. Thinkers 360 has named him a Top 10 Thought Leader in Retail and AGI, a Top 50 Thought Leader in Management, Careers, and Transformation, and a Top 100 Thought Leader in Agentic AI and Digital Transformation. Thinkers 360 also named him a Top Digital Voice for 2024 and 2025. He is an advisory council member at George Mason University’s Center for Retail Transformation and the Retail Cloud Alliance. He was most recently the partner marketing leader for retail & consumer goods in the Americas at Microsoft.
Casey Golden is the North America Leader for Retail & Consumer Goods at CI&T, and CEO of Luxlock. She is a RETHINK Retail Top Retail Expert from 2023 - 2026, and Retail Cloud Alliance advisory council member. After a career on the fashion and supply chain technology side of the business, Casey is obsessed with the customer relationship between the brand and the consumer and is slaying franken-stacks and building retail tech!
Includes music provided by imunobeats.com, featuring Overclocked, and E-Motive from the album Beat Hype, written by Heston Mimms, published by Imuno.
The New Era of Agentic Commerce and Retail Media Begins!
Season 6
Friday, January 23, 2026 • Duration 05:44
Agentic Commerce, Retail Media, and the Human Experience: Season 6 Preview
Season 6 of The Retail Razor Show is here, and we’re diving into the future of retail through the lens of Agentic Commerce and Retail Media. In this trailer, Ricardo Belmar and Casey Golden introduce a season built around the collision of technology, content, and the human experience. As Agentic Commerce reshapes how consumers discover and buy products, Retail Media becomes the environment where every decision is influenced, measured, and optimized.
This season builds on the momentum from Season 5, where we explored resilience, digital marketing, sustainability, resale, marketplace strategy, and leadership in an AI saturated world. Now we move into a new era where AI agents may shop on behalf of consumers, and retailers must understand how Agentic Commerce changes engagement, loyalty, and the path to purchase. At the same time, Retail Media continues to expand as a core revenue engine and a critical part of the customer journey.
You’ll hear from innovators who are building systems powered by Agentic AI, leaders redefining Retail Media strategy, and operators proving that frontline teams can thrive when technology is designed to support them. This season explores how Agentic Commerce transforms merchandising, planning, and customer experience, and why the human connection still matters more than ever.
Follow the show on Apple Podcasts, Spotify, Amazon Music, TuneIn, iHeartMedia, YouTube, and Goodpods. Stay connected with us on LinkedIn, Blue Sky, Threads, and Instagram.
If you want to understand where retail is heading in 2026, this is the podcast for you!
Subscribe to the Retail Razor Podcast Network:
Future of Retail Unveiled - From AI Insights to Consumer Joy!
Season 5 · Episode 14
Wednesday, December 31, 2025 • Duration 56:51
S5E14 2025 Retail Year in Review - AI, Consumer Shifts, and the Future of Commerce with Guest Host, Alicia Esposito!
In this Season 5 finale of The Retail Razor Show, guest host Alicia Esposito (Future Commerce) sits down with Ricardo Belmar and Casey Golden for a deep, unfiltered 2025 retail year in review. Together, they unpack the biggest trends shaping the industry, from AI’s accelerating influence, to the emotional needs of today’s consumer, the rise of resale, the evolution of marketplaces, and the shifting definition of value.
Across the Retail Razor Podcast Network - The Retail Razor Show, Blade to Greatness, Data Blades, and Retail Transformers - this year’s guests revealed a powerful through‑line: retail is no longer just about convenience or price. It’s about culture, community, emotion, and the human experience.
This episode explores:
How AI is reshaping leadership, decision‑making, and personalization
Why consumers—especially Gen Z—are craving analog joy and emotional shopping
The rise of marketplaces like Temu and AliExpress
Retail media’s evolution and the coming disruption from agentic commerce
The loyalty shakeout and why brand equity matters more than ever
The explosive growth of resale and secondhand shopping
Holiday shopping behavior and the psychology behind “perpetual shopping lists”
The keywords that will define 2026: velocity and joy
If you want to understand where retail is heading in 2026, this is the episode you can’t miss!
Consumer Insights - Can AI Reveal What Shoppers Really Want?
Season 5 · Episode 13
Monday, December 15, 2025 • Duration 59:15
S5E13 Future of AI-Powered Consumer Insights with Trevor Sumner & Stan Sthanunathan
In Season 5, Episode 13 of The Retail Razor Show, hosts Ricardo Belmar and Casey Golden tackle one of retail’s biggest blind spots in consumer insights: the consumer sentiment gap. For decades, brands relied on surveys to understand shoppers. But what people say doesn’t always match what they do.
Enter AI-powered shopper insights!
Joining the conversation are Trevor Sumner (CEO of i-Genie AI) and Stan Sthanunathan (Executive Chairman of i-Genie AI, former EVP at Unilever and VP at Coca-Cola). Together, they reveal how billions of unfiltered signals — from searches, reviews, and social posts — can be transformed into real-time, actionable consumer insights that reshape retail decision-making.
What You’ll Learn in This Episode:
Why traditional consumer surveys are breaking down
How AI and natural language processing uncover real customer behavior
The role of empathy vs sympathy in understanding consumers
How disruptor brands are reshaping competitive landscapes
Why augmented intelligence (AI + human insight) is the future of retail strategy and consumer insights
Subscribe to the Retail Razor Podcast Network:
Agentic AI for Retail Merchandising: Transforming Buying & Planning
Season 5 · Episode 12
Friday, November 28, 2025 • Duration 43:16
S5E12 The Future of AI in Merchandising & Buying with Noah Herschman and Jeff Fish
In Season 5, Episode 12 of The Retail Razor Show, hosts Ricardo Belmar and Casey Golden sit down with Noah Herschman and Jeff Fish of Intelo.ai to explore how agentic AI is revolutionizing retail merchandising and buying. From the art and science of retail merchandising to the persistent challenges of planning and allocation, this episode dives deep into how collaborative intelligence empowers merchandisers, planners, and buyers to make smarter, faster, and more creative decisions.
What You’ll Learn in This Episode:
Why merchandising is the “hub of the wheel” in retail success
The balance between creativity and analytics in buying decisions
How agentic AI enhances human judgment without replacing it
Real-world examples of AI improving in-season planning and merchandising financial plans
Why spreadsheets aren’t going away, but AI agents make them smarter
The future of retail technology and how Agentic AI delivers superpowers to retail merchandisers
Resale and Circular Fashion - ThredUp’s 2025 Holiday Shopping Report
Season 5 · Episode 11
Monday, November 10, 2025 • Duration 01:00:41
S5E11 ThredUp’s Resale Revolution: Holiday Shopping & Gift Giving Trends with Alon Rotem
The holidays are here and resale is at the center of this year’s shopping story! In this timely episode of The Retail Razor Show, Ricardo Belmar and Casey Golden sit down with Alon Rotem, Chief Strategy Officer at ThredUp, to unpack the company’s 2025 Holiday Shopping Report. From surprising insights on resale gift giving to how shoppers are embracing sustainable fashion and circular economy models, this conversation reveals why resale is becoming a mainstream holiday shopping strategy.
We also explore ThredUp’s evolution from a secondhand marketplace to a Resale as a Service (RaaS) leader, powering branded resale programs for fashion retailers. Alon shares how ThredUp’s AI-powered innovations — including image search, natural language search, and personalized curation — are transforming the secondhand shopping experience and driving conversion.
If you want to understand how resale, sustainability, and AI are reshaping holiday shopping in 2025, this episode delivers insights every retailer, brand, and shopper needs.
BONUS - The Retail Razor: Data Blades Season 2 Trailer
Data Blades Returns: AI, CX, and Retail Media for Executive Leaders
Welcome to a special cross-release of the Season 2 trailer for The Retail Razor: Data Blades—the podcast that slices through complex retail research to deliver sharp, actionable insights and retail strategies for executive leaders in the AI era.
In Season 1, we cut through the clutter with data-backed insights to identify strategies for:
Inflation’s uneven impact across age groups—where seniors felt the pinch more than younger shoppers.
Shifting shopping habits—like 74% of consumers using lists to control spending.
The power of values in loyalty—with 77% of consumers saying brand values matter more than discounts.
Self-checkout and employee experience—where well-informed store teams drove a 27% increase in average spend.
Now in Season 2, we’re going deeper. Hosts Ricardo Belmar, RETHINK Retail Top Retail Expert & NRF 2025 Retail Voice, and Casey Golden, RETHINK Retail Top Retail Expert, preview what’s ahead:
Exclusive insights from TruRating and top retail analysts to hone your data-driven retail strategies.
A focus on three pillars: Customer Experience, Retail Media, and Employee Experience.
How AI is reshaping retail strategy—from predictive personalization to AI-powered workforce tools.
Revisiting themes of trust, transparency, and loyalty with fresh data and new perspectives.
If you're a VP, CMO, COO, or CEO in retail looking to make smarter, data-driven decisions for AI-first retail strategies, this is your podcast. Subscribe now in your favorite podcast player and stay ahead of the curve with insights that drive conversion, loyalty, and operational excellence.
BONUS Sharpen Your Leadership Blade | Insights for the AI Era
Season 5
Monday, October 27, 2025 • Duration 03:29
BONUS - The Retail Razor: Blade to Greatness Season 2 Trailer
Retail Executive Leadership & Coaching Insights for the AI Era
Welcome to a special cross-release of the Season 2 trailer for The Retail Razor: Blade to Greatness — the podcast where retail leaders sharpen their edge. Hosted by Ricardo Belmar & Casey Golden, this series explores the essential skills & qualities every retail executive needs to lead boldly, stay sharp, & stay human in the AI era.
In Season 1, we uncovered the fundamentals of great leadership:
how intrinsic motivation and autonomy unlock innovation
why positivity is fuel, not fluff
rethinking hiring, career development, & investing in people
Season 2 takes it further with new retail executives & coaching experts—to share actionable insights on:
Building resilient & adaptable leadership cultures
Leading through disruption & transformation in the AI era
Practical coaching strategies for executives & C-suite leaders
If you’re a retail leader, this season will help you sharpen your leadership blade & lead with clarity. Subscribe to The Retail Razor: Blade to Greatness show in your favorite podcast player!
AI-Powered Store Teams: How Microsoft & SYNQ Are Transforming Retail Frontlines
Season 5 · Episode 10
Tuesday, October 21, 2025 • Duration 55:06
S5E10 From Task Overload to Customer Focus: AI Solutions for Retail Associates
Retailers are asking store associates to do more with less—shorter staffing, longer task lists, and higher customer expectations. In this episode of The Retail Razor Show, hosts Ricardo Belmar and Casey Golden explore how AI is reshaping frontline retail teams from overwhelmed to empowered.
Joining the conversation are:
• Jeff Strasser, General Manager of AI Business Solutions for Retail & Consumer Goods at Microsoft
• The biggest challenges facing frontline store associates today: task overload, reduced staffing, and customer service trade-offs
• How AI can automate and simplify corporate task lists, freeing up time for customer engagement
• Why voice-first, hands-free AI is a breakthrough for associates, with SYNQ’s solution connecting two-way radios to Azure OpenAI for instant answers in the aisle
• The importance of integration and governance when deploying AI at scale in retail operations
We Are RetailROI Champions: Celebrating Retail’s Impact on Children in Need
Season 5 · Episode 9
Tuesday, September 30, 2025 • Duration 01:18:40
S5E9 Retail's Best Kept Secret: Discover How RetailROI Transforms Children's Futures
In this special replay episode of The Retail Razor Show, we shine a spotlight on the incredible work of the Retail Orphan Initiative (RetailROI)—a nonprofit transforming lives of orphans and foster children through the power of the retail industry. With a fresh introduction for 2025, hosts Ricardo Belmar and Casey Golden revisit a heartfelt conversation with Greg Buzek, President of RetailROI, Vicki Cantrell, board member and retail legend, and Jeff Roster, former Gartner & IHL analyst and top retail expert, as they share the origin story, mission, and global impact of this powerful retail charity.
Learn how RetailROI’s Super Saturday event at NRF has become the most meaningful gathering of the year, where retailers, tech vendors, and solution providers come together to help fund clean water, education, and life skills training for thousands of children worldwide. Hear inspiring stories of transformation, including previous keynote speaker Darryl McDaniels of Run DMC, and discover how just showing up at Super Saturday can help change lives.
Whether you're a retailer planning for NRF, a technology supplier and potential sponsor, or simply passionate about retail’s role in social responsibility, this episode will move you to action. Join us in celebrating RetailROI’s rich history and accomplishments and learn how you too can become a .
Meet your hosts, helping you cut through the clutter in retail & retail tech:
Ricardo Belmar is an NRF Top Retail Voice for 2025 and a RETHINK Retail Top Retail Expert from 2021 – 2025. Thinkers 360 has named him a Top 10 Thought Leader in Retail and AGI, a Top 50 Thought Leader in Management, Careers, and Transformation, and a Top 100 Thought Leaderin Agentic AI and Digital Transformation. Thinkers 360 also named him a Top Digital Voice for 2024 and 2025. He is an advisory council member at George Mason University’s Center for Retail Transformation and the Retail Cloud Alliance. He was most recently the partner marketing leader for retail & consumer goods in the Americas at Microsoft.
Casey Golden, is CEO of Luxlock, a RETHINK Retail Top Retail Expert from 2023 - 2026, and Retail Cloud Alliance advisory council member. Obsessed with the customer relationship between the brand and the consumer. After a career on the fashion and supply chain technology side of the business, now slaying franken-stacks and building retail tech! Currently, Casey is the North America Leader for Retail & Consumer Goods at CI&T.
Alicia is the head of content and insights for Future Commerce. At Future Commerce we are big on dissecting the intersection of culture and commerce and not just covering what's happening today, but also what are the ripple effects for tomorrow, and for the future. Future Commerce delivers consumer insights for e-commerce and retail brands. Newsletters, essays, podcasts, and research. For the risk-takers in Commerce! Future Commerce helps brands manifest vision and create goals which lead to future-altering impacts for their customers, and for the world around them.
Chapters:
00:00 Preview
01:06 Introduction and Host Introduction
03:02 Balancing Automation and Human Intuition
06:57 Consumer Behavior and AI
10:18 The Evolution of Retail Experiences
18:21 The Importance of Brand Value
24:14 Challenges in Fast Fashion and Marketplaces
28:23 The Future of Commerce
31:36 Retail Media Evolution
36:50 Consumer Behavior and Shopping Trends
41:09 The Impact of Resale and Sustainability
50:12 Personalization and AI in Retail
53:16 The Keyword That Will Represent 2026
55:45 Show Close
Meet your hosts, helping you cut through the clutter in retail & retail tech:
Casey Golden, is CEO of Luxlock, a RETHINK Retail Top Retail Expert from 2023 - 2025, and a Retail Cloud Alliance advisory council member. Obsessed with the customer relationship between the brand and the consumer. After a career on the fashion and supply chain technology side of the business, now slaying franken-stacks and building retail tech! Currently, Casey is the North America Leader for Retail & Consumer Goods at CI&T.
Includes music provided by imunobeats.com, featuring Overclocked from the album Beat Hype, written by Heston Mimms, published by Imuno.
Trevor is a NYC-based entrepreneur, product and marketing executive and recognized startup advisor and angel. Trevor is the CEO at i-Genie.ai, the leading AI platform for consumer insights, revolutionizing an industry that had been dominated with antiquated survey methodologies by synthesizing tens of billions of searches, social and video posts, ratings and reviews and market data for industry leaders like Kenvue, Unilever, Coca-Cola, Bayer, Clorox and more.
Previously, Trevor was Head of AI and Data Platform products for Raydiant, a leading VC-backed digital experience platform that is transforming over 250,000 digital touch points across 4,500 clients with AI, computer vision and data.
Trevor came to Raydiant when it acquired Perch, a recognized leader in in-store Product Engagement Marketing, interactive retail displays and augmented reality, where Trevor served as CEO. Perch was named a Top Tech Company to Watch by Forbes, a Top 10 Retail Technology company by CIO Review and has won numerous Clio, Fast Company, Edison, Bloomberg and Digi awards.
Stan Sthanunathan joined Unilever in July 2013 as Executive Vice President of Consumer & Market Insights. As chief provocateur, he headed up the insights function globally based in London. He retired from Unilever on June 1, 2021.
Post retirement he has started an AI/ML enabled company called i-Genie.AI focused on delivering near real time insights and ideas to help business identify Next Big Thing. Prior to joining Unilever, he was Vice President of Marketing Strategy & Insights for The Coca-Cola Company in Atlanta, heading up the function on a global basis.
Stan co-authored a paper on Building an Insights Engine that was published in Harvard Business Review, Sept 2016. He has also co-authored a book titled AI for Marketing and Product Innovation.
He was awarded Lifetime Achievement award at TMRE 2022 event.
Chapters:
00:00 Previews
01:23 Show Intro
04:43 The Consumer Sentiment Gap
05:37 Welcome Trevor Sumner & Stan Sthanunathan
06:30 Backgrounds of Trevor and Stan
09:11 Challenges in Understanding Consumers
16:58 The Evolution of Influencers
18:32 Limitations of Surveys and the Need for AI
25:46 Augmented Intelligence: AI + Human Insight
31:46 Challenges in CPG Innovation
33:02 Innovate: A Data-Driven Product
34:42 AI and Predictive Analytics
36:21 Democratizing Data Access
38:07 Mindset Shift for Rapid Actions
40:46 Adopting AI in CPG
48:16 Retailers and Data Utilization
52:59 Future of Brand Understanding
57:23 Conclusion and Contact Information
58:15 Show Close
Meet your hosts, helping you cut through the clutter in retail & retail tech:
Casey Golden, is CEO of Luxlock, a RETHINK Retail Top Retail Expert from 2023 - 2025, and a Retail Cloud Alliance advisory council member. Obsessed with the customer relationship between the brand and the consumer. After a career on the fashion and supply chain technology side of the business, now slaying franken-stacks and building retail tech! Currently, Casey is the North America Leader for Retail & Consumer Goods at CI&T.
Includes music provided by imunobeats.com, featuring Overclocked, and E-Motive from the album Beat Hype, written by Heston Mimms, published by Imuno.
Noah is an ecommerce strategist who’s been shaping online retail since the 1990s. He’s held leadership roles at Amazon, eBay, and Groupon. As a Microsoft Senior Retail Industry Architect, he has worked with more than 150 global retail & CPG clients. Noah has lived in China for 15 years and fluent in Mandarin, Noah operates out of Hong Kong. He is currently a Senior Industry Advisor for Intelo.ai
Jeffrey Fish Co-Founded the Chatly platform serving global retail & hospitality brands targeting the China market (exited to Salesforce in 2020). He then led Salesforce China in partnership with Alibaba Cloud. Now he's scaling up Intelo's Collaborative Intelligence Agentic Merchandising & Planning Platform.
Chapters:
00:00 Previews
01:39 Show Intro
04:13 Welcome Noah Herschman & Jeff Fish
04:37 Guest Backgrounds and Expertise
07:33 The Importance of Retail Merchandising
11:41 Challenges and Solutions in Modern Merchandising
16:25 The Role of Agentic AI in Merchandising
23:09 Future of Agentic AI and Merchandising
40:04 Practical Steps for Retailers
41:36 How to Reach Out And Contact
42:10 Show Close
Meet your hosts, helping you cut through the clutter in retail & retail tech:
Casey Golden, is CEO of Luxlock, a RETHINK Retail Top Retail Expert from 2023 - 2025, and a Retail Cloud Allianceadvisory council member. Obsessed with the customer relationship between the brand and the consumer. After a career on the fashion and supply chain technology side of the business, now slaying franken-stacks and building retail tech! Currently, Casey is the North America Leader for Retail & Consumer Goods at CI&T.
Includes music provided by imunobeats.com, featuring Overclocked, and E-Motive from the album Beat Hype, written by Heston Mimms, published by Imuno.
Alon Rotem has served as ThredUp’s Chief Strategy Officer and General Counsel since September 2024. Alon has also served as Chief Legal Officer since February 2021 and Secretary since March 2017 and previously served as General Counsel from January 2017 to February 2021. From September 2013 to November 2016, Alon served as the General Counsel of Rocket Lawyer Inc., an online legal technology company. From June 2010 to August 2013, he was an associate at Goodwin Procter LLP, a global law firm. Alon holds a Juris Doctor from the University of California, Berkeley School of Law and a Bachelor of Science in Managerial Economics from the University of California, Davis.
Casey Golden, is CEO of Luxlock, a RETHINK Retail Top Retail Expert from 2023 - 2025, and a Retail Cloud Allianceadvisory council member. Obsessed with the customer relationship between the brand and the consumer. After a career on the fashion and supply chain technology side of the business, now slaying franken-stacks and building retail tech! Currently, Casey is the North America Leader for Retail & Consumer Goods at CI&T.
Includes music provided by imunobeats.com, featuring Overclocked, and E-Motive from the album Beat Hype, written by Heston Mimms, published by Imuno.
Ricardo Belmar is an NRF Top Retail Voices for 2025 & a RETHINK Retail Top Retail Expert from 2021 – 2025. Thinkers 360 has named him a Top 10 Retail & AGI, a Top 50 Management, Transformation, & Careers, and a Top 100 Digital Transformation & Agentic AI Thought Leader. Plus a Top Digital Voice for 2024 and 2025. He was most recently the director partner marketing for retail & consumer goods in the Americas at Microsoft.
Ricardo Belmar is an NRF Top Retail Voices for 2025 & a RETHINK Retail Top Retail Expert from 2021 – 2025. Thinkers 360 has named him a Top 10 Retail & AGI, a Top 50 Management, Transformation, & Careers, and a Top 100 Digital Transformation & Agentic AI Thought Leader. Plus a Top Digital Voice for 2024 and 2025. He was most recently the director partner marketing for retail & consumer goods in the Americas at Microsoft.
Includes music provided by imunobeats.com, featuring Swag, Tag and Brag from the album Beat Hype, written by Hestron Mimms, published by Imuno.
• Real-world examples of AI reducing friction, improving training, and accelerating onboarding
• How to measure success with the right KPIs: time-to-answer, customer satisfaction, and associate productivity
• What’s next for AI in retail over the next 24 months—and how retailers can prepare their teams today
This isn’t about replacing people—it’s about augmenting store teams with AI-powered tools that make their jobs easier, improve morale, and elevate the customer experience.
If you’re a retail leader, innovator, or operator, this episode is packed with insights on how to start small, scale fast, and empower your frontline workforce with AI.
Nolan Wheeler founded SYNQ in 2015 after a successful multi-decade career in retail. With experience in asset protection, store operations, and store transformation, Nolan founded SYNQ with a vision for transforming how retailers think about operations and merchandizing. Nolan lives in Victoria, BC with his young family, spending as much of his time on the water as possible.
Jeff oversees Microsoft’s AI Business Solutions portfolio for the US Retail & Consumer Goods enterprise customer segment. Jeffrey’s organization supports clients’ business priorities to grow revenue, optimize costs and deliver customer and employee satisfaction through AI led solutions. Recently, Jeffrey has been leading discussions on the application of generative AI to improve the efficiency of work and operations, accelerate decision-making, and support client leadership with strategies to build an AI first culture and deliver on business impacting solutions.
Casey Golden, is CEO of Luxlock, a RETHINK Retail Top Retail Expert from 2023 - 2025, and a Retail Cloud Allianceadvisory council member. Obsessed with the customer relationship between the brand and the consumer. After a career on the fashion and supply chain technology side of the business, now slaying franken-stacks and building retail tech! Currently, Casey is the North America Leader for Retail & Consumer Goods at CI&T.
Includes music provided by imunobeats.com, featuring Overclocked, and E-Motive from the album Beat Hype, written by Heston Mimms, published by Imuno.
The Purpose of the Retail Orphan Initiative (RetailROI) is to raise awareness and provide real solutions for the more than 400 million vulnerable children worldwide.
RetailROI has 3 primary goals:
Bring Awareness to the enormous needs of orphans worldwide
Encourage companies (Retailers, Vendors, Manufacturers) to create programs internally for their companies to help with the need
Raise Funds through to help “feet on the street” charities who are making a real difference
00:00 Previews
01:16 Show Intro
06:43 I am a RetailROI Champion
17:53 RetailROI Discussion
20:03 How RetailROI Began
23:08 How RetailROI Works
26:57 Accomplishments
36:44 The Trips
44:06 Getting involved
51:35 Finding Charities
55:47 A little goes a long way to make a difference
01:02:53 Fundraising
01:06:08 More Great Work
01:13:32 Show Close
Meet your hosts, helping you cut through the clutter in retail & retail tech:
Casey Golden, is CEO of Luxlock, a RETHINK Retail Top Retail Expert from 2023 - 2025, and Retail Cloud Alliance advisory council member. Obsessed with the customer relationship between the brand and the consumer. After a career on the fashion and supply chain technology side of the business, now slaying franken-stacks and building retail tech!
Includes music provided by imunobeats.com, featuring Overclocked, and E-Motive from the album Beat Hype, written by Heston Mimms, published by Imuno.
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