AI is changing B2B marketing faster than many teams expected. But adopting more tools isn’t the same as building a smarter marketing organization.
In this episode of Marketing in Progress, Gayle Kalvert talks with Ray Wizbowski, Chief Marketing Officer at ECI Software Solutions, about how AI is reshaping go-to-market strategy, marketing teams, and the way businesses drive growth.
Ray shares why AI works best when it builds on industry expertise, solves a clearly defined problem, and has the right data behind it. He also explains why people and process need to come before technology—and why the ultimate goal of AI should be to give people more time for the work only humans can do.
In This Episode You'll Learn:
- How AI and agentic processes are changing B2B go-to-market strategy.
- Why industry knowledge makes AI more relevant and useful.
- How to identify the problem before investing in an AI tool.
- Why data quality and process are essential to getting better AI insights.
- How to evaluate AI tools through real-world testing.
- Why people and process should come before technology—and how AI can free teams to focus on human connection.
Highlights:
00:00 — How AI has moved beyond content creation to help identify market signals and reshape go-to-market strategy.
05:03 — How AI is changing the skills and mindset marketing leaders need on their teams.
08:34 — Why industry expertise is essential to training AI to understand customers, markets, and their language.
10:45 — Why teams should identify the problem they need to solve and assess their data before adding AI.
13:15 — How Ray evaluates AI tools through trials and tests rather than relying on vendor promises.
27:11 — How AI can reduce administrative work so people can focus on relationships, customer conversations, and closing business.
Resources Mentioned:
Guest: Ray Wizbowski, Chief Marketing Officer at ECI Software Solutions
LinkedIn: https://www.linkedin.com/in/raywizbowski/
Website: https://www.ecisolutions.com/people/ray-wizbowski/
Host: Gayle Kalvert
LinkedIn: https://www.linkedin.com/in/gaylekalvert/
Website: https://www.gaylekalvert.com/
Visit the Marketing in Progress Website:
https://www.creocollective.io/marketinginprogress-podcast
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