Business Transformation Pitch with The CX Goalkeeper – Détails, épisodes et analyse

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Business Transformation Pitch with The CX Goalkeeper

Gregorio Uglioni

Business & Entrepreneuriat

Fréquence : 1 épisode/7j. Total Éps: 276

Digital & Business Transformation | Customer Experience | Leadership | Innovation This podcast goes beyond theory. It brings you real-world experiences from best-in-class experts who explore the intersection of people, technology, and measurable business results. Hosted by Gregorio Uglioni—global transformation leader, keynote speaker, and recognized authority in Customer Experience (CX)—each episode features insightful conversations with top executives, innovators, and changemakers. Discover how today's leaders are accelerating transformation, leading with purpose, driving innovation, enabling human-centered growth, and creating lasting value across customer, employee, and operational dimensions. Smart insights. Bold ideas. Real impact. Your weekly pitch for a smarter way to lead and grow.

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https://www.cxgoalkeeper.com/Podcast
63 partages
https://www.buymeacoffee.com/cxgoalkeeper
52 partages
https://www.cxgoalkeeper.com
50 partages

https://www.linkedin.com/in/gregorio-uglioni/
63 partages
https://www.linkedin.com/in/stacysherman/
6 partages

https://apple.co/3qYr4nh
102 partages

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#273: Redefining leadership at the intersection of transformation & technology with Stephan Siegrist

Saison 4 · Épisode 273

lundi 29 décembre 2025 • Durée 10:59

Live from LEAD-26 in Zurich. Stephan Siegrist is a professional alpinist. He says leadership means taking the lead when situations are uncomfortable. In mountaineering one person often needs the next rope length and must make small decisions by the centimetre and larger choices every half hour. Some choices are life threatening.

On a recent Nepal expedition his youngest team member developed high altitude pulmonary sickness. The medical problem required bringing the person down quickly. Stefan decided the team must bring him down. He said the most important thing is that everyone comes back home safely.

Stefan spoke about risk and crisis. He said if you do not take any risk you do not get forward. He advised to push to the limit but not until it starts bleeding. Over years climbers develop knowledge to find that balance.

About Stefan Siegrist:

Professional Alpinist, Climber, Public Speaker. Stephan loves the mountains and he loves sharing the adventure

Resources
his webpage: https://stephan-siegrist.ch/

Please, hit the follow button and leave your feedback:

Apple Podcast: https://www.cxgoalkeeper.com/apple

Spotify: https://www.cxgoalkeeper.com/spotify

Follow Gregorio Uglioni on Linkedin: https://www.linkedin.com/in/gregorio-uglioni/

Gregorio Uglioni is a seasoned transformation leader with over 15 years of experience shaping business and digital change, consistently delivering service excellence and measurable impact. As an Associate Partner at Forward, he is recognized for his strategic vision, operational expertise, and ability to drive sustainable growth. A respected keynote speaker and host of the well-known global podcast Business Transformation Pitch with the CX Goalkeeper, Gregorio energizes and inspires organizations worldwide with his customer-centric approach to innovation.

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#272: Different Beats Better: Branding That Sells Without Selling with David Brier

Saison 4 · Épisode 272

lundi 22 décembre 2025 • Durée 28:20

Hear branding advice that shifts focus from "better" to "different." David Brier explains how branding is the art of differentiation. He shows why brands that only tweak visuals fail, and shares real cases: a failed Jaguar rebrand and a successful Napa Fresh relaunch. Learn practical steps and imagination tools.

About David Brier

David Brier, known by many as "The Brandfather," is the recipient of 320 international awards and the Presidential Ambassador for Global Entrepreneurship medallion, who has generated over $9 billion in brand value across four decades for companies from startups to Fortune 500s. The bestselling author of "Brand Intervention" and "Rich Brand Poor Brand," Grant Cardone has praised him as "a branding genius" and "brilliant with branding" by Shark Tank's Daymond John.

Resources

Rising above the noise
: https://www.risingabovethenoise.com

Please, hit the follow button and leave your feedback:
Apple Podcast: https://www.cxgoalkeeper.com/apple
Spotify: https://www.cxgoalkeeper.com/spotify

Follow Gregorio Uglioni on Linkedin: https://www.linkedin.com/in/gregorio-uglioni/

Gregorio Uglioni is a seasoned transformation leader with over 15 years of experience shaping business and digital change, consistently delivering service excellence and measurable impact. As an Associate Partner at Forward, he is recognized for his strategic vision, operational expertise, and ability to drive sustainable growth. A respected keynote speaker and host of the well-known global podcast Business Transformation Pitch with the CX Goalkeeper, Gregorio energizes and inspires organizations worldwide with his customer-centric approach to innovation.

#263: People, Platforms, and the Truth About CX

Saison 4 · Épisode 263

lundi 20 octobre 2025 • Durée 33:53

In this episode, Gregorio Uglioni dives deep into the world of brand love with Professor Aaron Ahuvia, a leading expert in the field. If you're curious about how emotional connections with brands are formed and why they matter for your business, this episode is a must-listen.

Discover the science behind brand love, the strategies top companies use to create loyal customers, and how you can apply these insights to elevate your brand.

About Aaron Ahuvia

Dr. Aaron Ahuvia is the Czarnecki Professor of Marketing at the University of Michigan-Dearborn, the world's leading expert on brand love, and the winner of the Stetik Group Brand Relationship Award, for research with the greatest impact on marketing practice. His popular book, The Things We Love, has been named by Amazon as a "best business book."

A Stanford University study ranked him in the top 2% of all scientists worldwide. He has been on the Oprah Winfrey Show and consulted for Google, Amazon, L'Oréal, Samsung, Maybelline, Procter & Gamble, Audi, General Motors, Microsoft, Ford, GfK Market Research, and others.

Resources

University of Michigan-Dearborn: https://www.BrandLoveCentral.com

Please, hit the follow button:
Apple Podcast: http://cxgoalkeeper.com/apple
Spotify: http://cxgoalkeeper.com/spotify

We'd love to hear your thoughts — leave a comment and share your feedback!

Follow Gregorio Uglioni on Linkedin: https://www.linkedin.com/in/gregorio-uglioni/

About Gregorio Uglioni:
Transforming Business Into Value Generating Engines - Creating Long-Lasting Impact Leveraging Customer Experience - Host Of The Globally Recognized CX Goalkeeper Podcast "Customer Experience Goals" - Speaker at global events & at podcasts - Judge at International Awards - CX Lecturer for several institutions Listen to more podcasts on The Agile Brand network here:

How To Stay Ahead of the Curve: Jörg Storm on Mastering AI, Future, and Transformative Leadership

Saison 2 · Épisode 173

lundi 8 avril 2024 • Durée 28:35

A deep dive into the transformative world of Artificial Intelligence (AI) with the renowned expert, Dr. Joerg Storm. With over two decades of experience in AI and digital transformation, Dr. Storm brings unparalleled insights from the frontline of AI's integration into business and leadership.

connect with Dr. Jörg Storm over Linkedin: https://www.linkedin.com/in/joergstorm

subscribe to Dr. Jörg Storm's newsletter "Digital Storm" here: https://drstorm.substack.com/subscribe

Why You Can't Miss This Episode:

Demystifying AI for Strategic Advantage: Learn how AI can transcend beyond the buzzword to become a core component of strategic decision-making in businesses.
Data Mastery for AI Success: Discover the critical importance of data quality, organization, and analysis as the foundation of successful AI implementation.
Leadership in the Age of AI: Uncover how senior leaders, including CEOs and CIOs, must evolve to harness the full potential of AI technologies.

Episode Summary: Dr. Joerg Storm, the Global Head of AI key infrastructure at a leading German automobile manufacturer, shares his wisdom on the future of AI, emphasizing the need to start small, think big, and use AI to augment human capabilities, not replace them. The conversation spans from the practical steps for integrating AI into businesses, the emerging trends like blockchain and quantum computing, to the challenges and ethical considerations leaders must navigate. Dr. Storm's insights are not only profound but also actionable, making this episode a must-listen for anyone looking to leverage AI for business transformation and leadership excellence.

Follow and Subscribe for More Insights: Dive deeper into the world of customer experience, transformation, and leadership with the CX Goalkeeper Podcast. Your journey towards a deeper understanding of AI and its implications for the future of business starts here. Don't miss out on invaluable insights that can shape your strategies and leadership. Follow us, subscribe, and share your feedback to help us deliver the content you need:

From Humanity to Impact: How To Care for People and Work Together Successfully

Saison 2 · Épisode 172

lundi 1 avril 2024 • Durée 25:56

Introduction In this groundbreaking episode of the CX Goalkeeper Podcast, we dive deep into the transformative world of customer experience (CX) with Qaalfa Dibeehi, a seasoned expert in mindset transformation and behavior modification. Join us as we explore the intersection of CX, leadership, and sustainable business practices, offering you an unparalleled journey into the future of business and customer engagement.

Follow Qaalfa on LinkedIn: https://www.linkedin.com/in/qaalfa-dibeehi-37181/

Why You Can't Miss This Episode: Top 3 Key Learnings

Sustainability as an Experience: Discover how integrating sustainability into your business model isn't just good for the planet—it's a new frontier in customer experience.
The Power of Leadership in CX: Learn why leadership is critical in driving CX initiatives and how it can transform your business from the inside out.
Achieving Sacrificial Loyalty: Uncover the secret to creating deep, lasting connections with your customers that go beyond transactions to true loyalty.

Episode Summary This episode takes you on a journey with Qaalfa Dibeehi, a visionary in the CX space, as he shares insights from his illustrious career. From the importance of sustainability in today's business landscape to innovative leadership techniques that drive change, Qaalfa provides actionable strategies to transform your organization's approach to CX. We also delve into the concept of sacrificial loyalty, exploring how businesses can achieve this gold standard in customer relationships. Packed with invaluable lessons, this episode is a must-listen for CX professionals, business leaders, and anyone passionate about making a meaningful impact in their industry.

Follow and Subscribe for More Insights Don't miss out on the wealth of knowledge shared in the CX Goalkeeper Podcast. Follow us on our journey as we bring you more episodes packed with expert insights and transformative ideas. Your feedback is crucial to us—let us know what you think about this episode and what you'd like to hear in the future.

Why Everyone Should Listen: Suvi Lindfors on Future-Proofing Businesses

Saison 2 · Épisode 171

lundi 25 mars 2024 • Durée 23:18

Welcome, Today, we have the privilege of hosting Suvi Lindfors, a luminary in the customer experience, particularly customers' feedback domain. With her profound insights into Voice of the Customer (VoC) technologies and employee empowerment, this episode is a goldmine for anyone keen on elevating their business.

Lumoa's webpage: https://www.lumoa.me/

Follow Suvi on LinkedIn: https://www.linkedin.com/in/suvilindfors/

Why You Can't Miss This Episode:

Unlock the secrets to leveraging Voice of the Customers and Voice of the Employee data for strategic decision-making and fostering a customer-centric culture. Suvi Lindfors shares invaluable advice on breaking down data silos, making actionable insights accessible, and the vital role of employee empowerment in driving innovation. This episode is a must-listen for CX professionals, senior managers, and C-suite leaders looking to transform their organizations.

Episode Summary: In this episode, Greg engages in an enlightening conversation with Suvi Lindfors about the transformative power of Voice of the Customer (VoC) technology. They deep dive into Lindfors' extensive background in customer experience, emphasizing the importance of leveraging VoC and Voice of the Employee data to inform company-wide decisions. The discussion highlights strategies for enhancing employee access to VoC data to drive better decision-making, the challenges of data silos, and the significance of making VoC insights accessible across all levels of an organization. Lindfors advocates for a culture of inclusivity, decision-making courage, and the pivotal role of actionable insights in fostering a customer-centric business environment.

Follow and Subscribe for More Insights: Your journey towards exceptional customer experience doesn't stop here. Follow and subscribe to the CX Goalkeeper Podcast on your preferred platform. Dive deeper into the world of CX with more episodes packed with expert insights and actionable strategies.

Katrin J. Yuan's Blueprint for Tomorrow's Executives

Saison 2 · Épisode 170

lundi 18 mars 2024 • Durée 32:35

Katrin Yuan and Greg, the host, dive deeper into the realms of AI, IoT, and digital transformation, offering a broader perspective for CX professionals, digital leaders, and technology enthusiasts.

About Katrin: Katrin J. Yuan is an award-winning executive with a background in technology, strategy, and business transformation in international corporations and startups. She is a five-time Board Member, Chair of the AI Future Council, lectures at universities, and serves as a Jury Member for ETH and Digital Shapers. With a background of leading eight divisions in top management, Katrin is an influential executive, founder, investor, keynote speaker, and a "Young Global Leader" for the Nextgen Board initiative at the St. Gallen Symposium. Her expertise extends to AI human interaction, future megatrends, boards, and finance, enforcing AI, digital leadership, and a diverse data-driven approach.

Follow Katrin on LinkedIn https://www.linkedin.com/in/katrin-j-yuan/

Why You Can't Miss This Episode: Discover the indispensable skills and strategies for successful leadership in the digital age. Kathrin offers a unique blend of expertise and vision, providing listeners with actionable advice on staying ahead in a rapidly evolving technological environment.

Episode Summary: Katrin takes us on a journey through her extensive experience in the tech industry, highlighting the impact of AI on business strategies and the importance of adaptability and continuous learning for today's leaders. This summary encapsulates the key takeaways and insights from the conversation, emphasizing the role of technology in shaping the future of leadership and customer experience.

Follow and Subscribe for More Insights: Subscribe and follow us on your preferred platform, and dive into the world of CX, leadership, and digital innovation.

Episode Page: https://www.cxgoalkeeper.com/KatrinYuan
Podcast Page:

Energizing Teams, Delighting Customers: Stacy Sherman on Doing CX Right

Saison 2 · Épisode 169

lundi 11 mars 2024 • Durée 22:32

I am honored to feature Stacy Sherman, a renowned expert in customer experience and leadership. Stacy shares her invaluable insights into transforming customer interactions, humanizing business processes, and leading with integrity and compassion. This episode is a goldmine for professionals in CX, digital, customer service, and senior management, offering actionable strategies to elevate your career and business.

Connect with Stacy on LinkedIn: https://www.linkedin.com/in/stacysherman/

Stacy's webpage: https://doingcxright.com/

Stacy's podcast: https://doingcxright.com/podcasts/

Why You Can't Miss This Episode:

Learn how to humanize your business and why it's crucial for success.
Discover the power of leadership in creating a positive organizational culture.
Gain actionable strategies for enhancing employee engagement and customer loyalty.
Find out how to balance professional and personal life for optimal well-being.
Get inspired by Stacy's journey from corporate roles to entrepreneurship.

Episode Summary:

Stacy Sherman dives deep into the importance of doing customer experience right, emphasizing the need for businesses to be humanized and leaders to foster a positive culture. She shares strategies for improving employee engagement, the role of technology in CX, and the impact of leadership on organizational culture. This episode is packed with insights on maintaining personal integrity, the importance of pausing for growth, and the vision for a compassionate future in the workplace.

Follow and Subscribe for More Insights:

Don't miss out on valuable conversations like this! Subscribe to the CX Goalkeeper Podcast on your favorite platform and follow us for the latest episodes on transformation, leadership, and customer experience.

Putting Customers First: Gabriela Ciupitu's Secrets to Winning Hearts

Saison 2 · Épisode 168

lundi 4 mars 2024 • Durée 20:01

Dive into the transformative world of customer experience with Gabriela Ciupitu on the CX Goalkeeper Podcast. This episode, brimming with actionable insights and strategies, offers a deep dive into CX innovation in Romania and the power of community in elevating CX practices. Whether you're a seasoned professional or new to the field, Gabriela's expertise will guide you through the complexities of CX, offering fresh perspectives and inspiration.

contact Gabriela on LinkedIn: https://www.linkedin.com/in/gabrielaciupitu/

Don't miss out on this invaluable learning opportunity. Subscribe to the CX Goalkeeper Podcast now on your favorite platform and join us in exploring the future of customer experience. Turn insights into action as we navigate the ever-evolving landscape of CX together.

Listen and Subscribe on Apple Podcast: Click Here
Listen and Subscribe on Spotify: Click Here
Watch on YouTube: Click Here
Discover More About the Podcast: Visit Our Website

Connect with us and become part of the CX Goalkeeper community. Your journey to CX excellence starts here!

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Simplification at the Core: Lou Carbone on Refining Business Strategies

Saison 2 · Épisode 167

lundi 26 février 2024 • Durée 28:29

Step into the future of customer experience with our latest CX Goalkeeper Podcast episode, where we delve into transformative strategies for enhancing customer engagement. This episode features a riveting conversation with a renowned expert in the field, sharing invaluable insights on leveraging technology, emotional intelligence, and innovative practices to elevate customer interactions and business outcomes.

Discover actionable advice, forward-thinking ideas, and practical tips that will empower you to lead in the customer experience space. Whether you're a CX professional, a business leader, or someone passionate about creating memorable customer experiences, this episode is packed with knowledge to help you make a significant impact.

Follow Lou Carbone on LinkedIn: https://www.linkedin.com/in/locarbone/

Don't miss out on this opportunity to gain a competitive edge in your industry. Tune in now and join our growing community of CX enthusiasts and professionals seeking to transform the landscape of customer service and satisfaction.

For more insightful discussions and expert interviews, follow the CX Goalkeeper Podcast:

Episode Page: https://www.cxgoalkeeper.com/LouCarbone
Podcast Page: https://www.cxgoalkeeper.com/Podcast

Listen on:

Apple Podcast: https://apple.co/3qYr4nh
Spotify: https://bit.ly/3GhCGXeCXGK

Watch on YouTube:

https://www.youtube.com/@cxgoalkeeper

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