CX Conversations – Details, episodes & analysis

Podcast details

Technical and general information from the podcast's RSS feed.

CX Conversations

LaunchPod Media

Business

Society & Culture

Business

Frequency: 1 episode/7d. Total Eps: 148

What do businesses of all sizes value the most? Growth. But how do you grow in today’s rapidly changing environment? CX Conversations is a business, marketing, and customer experience podcast packed with stories showcasing how modern businesses are using customer experience to drive revenue and create life-long connections. Tune in to hear the success stories of the brands you love, and draw practical knowledge from experts making strides across industries. Hosted and produced by Kustomer.

Recent rankings

Latest chart positions across Apple Podcasts and Spotify rankings.

Apple Podcasts

🇬🇧 Great Britain - management
04/08/2026
#100
🇨🇦 Canada - management
10/12/2025
#78
🇨🇦 Canada - management
29/07/2025
#63
🇨🇦 Canada - management
30/11/2024
#65

Spotify

No recent rankings available

Shared links between episodes and podcasts

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https://www.linkedin.com/in/matthewxdixon/
4 shares
https://www.linkedin.com/in/stacysherman/
4 shares
https://www.linkedin.com/in/bradleybirnbaum/
4 shares

https://www.amazon.com/Hospitality-Edge-Stories-Delight-Productivity/dp/B08P3JTT8X
2 shares

RSS feed quality and score

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RSS feed quality

To improve

Score global : 59%

Publication history

Monthly episode publishing history over the past years.

Year

Latest published episodes

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Reducing Risk Through Operational Excellence | Michael Popa

Thursday, February 23, 2023 • Duration 21:09

In this episode we talk about improving the customer experience and reducing risk through operational excellence, so we brought on Michael Popa. Companies can often go wrong in their strategy when structuring their teams and compensation. So it comes down to aligning on the responsibilities of sales all the way down to what are the metrics each one’s accountable for and how are they compensated for that. Michael gives his method for looking over and assessing business processes responsible, accountable, consulted, and informed (RACI). Make sure your different departments are communicating well so that customers don’t have to repeat themselves. The handoff is an important part of on-boarding customers.

Michael’s background 1:00
Helping companies get to excellence 4:27
Where companies often go wrong in strategy 6:07
RACI 8:16
Guiding more of the process and strategy 11:42

“That’s where I typically start is understanding the objectives of the company. Understand where we wanna go, where we wanna take not just customer success but the entire customer life cycle and how we build a strategy in conjunction with sales and operations so that we’re investing in the right building blocks, the right milestones, in the right sequence.” 5:20

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The Power of Identification to Build Employee and Customer Connection | Aaron Painter

Thursday, February 16, 2023 • Duration 22:50

Today we talk about the power of identification to build employee and customer connection, so we brought on Aaron Painter who is the CEO at Nametag. He explains what makes good customer experience and that comes down to how employees are treated and how they treat customers. Companies need to help employees feel and understand that their opinions matter, which will help create connection with the company and even create culture as these employees interact with the customer. “It’s crazy that in today’s world so much can happen from your mobile phone except actually proving who you really are, so it led me down this path of something I’ve been on a lot, which was cyber security and privacy and this intersection with identity and just understanding who customers are because we all know in our field of marketing more broadly, the better we know our customers, the better we can tailor the overall customer experience.” 2:06www.linkedin.com/in/aaronpainter/

CX Conversations – Details, episodes & analysis

Podcast details

Recent rankings

Apple Podcasts

Spotify

Shared links between episodes and podcasts

RSS feed quality and score

Publication history

Latest published episodes

Related Shows Based on Content Similarities

Apple Podcasts

Spotify

Related Shows Based on Content Similarities

CX Conversations – Details, episodes & analysis

Podcast details

Recent rankings

Apple Podcasts

Spotify

Shared links between episodes and podcasts

LinkedIn84

Other21

Amazon1

RSS feed quality and score

Publication history

Latest published episodes

Similar podcasts and content

Related Shows Based on Content Similarities

Apple Podcasts

Spotify

Related Shows Based on Content Similarities

LinkedIn84

Other21

Amazon1