Explore every episode of the podcast Virtual GM - A Hotel Management Podcast
| Title | Pub. Date | Duration | |
|---|---|---|---|
| DIY Marketing Tips for Your Property | 17 Oct 2024 | 00:19:43 | |
In this episode of the Virtual GM Podcast, Cody and Meagan dive into practical, do-it-yourself marketing tips that any property owner can implement—without breaking the bank! Whether you manage a small boutique hotel, a vacation rental, or a larger hospitality business, these simple yet effective strategies can help you boost your online presence and drive more bookings. And the best part? Many of these tactics are either free or very low cost. Key DIY marketing tips include boosting ads on social media platforms like Facebook and Instagram to increase your property's visibility and reach. They also discuss how to use Google Smart Campaigns to target potential guests based on their search habits. One of the most exciting strategies is leveraging user-generated content—by inviting creators and influencers to your property, you can get authentic content that resonates with audiences and attracts new guests. Cody and Meagan also emphasize the importance of writing regular blogs to improve your site's SEO, and they share how using tools like ChatGPT can help create that content quickly and efficiently. Don’t forget the power of email campaigns! Reaching out to past guests using tools like Flodesk or Mailchimp can keep your property top-of-mind for return visits and new referrals. If you're feeling overwhelmed or unsure about these tools, don’t worry—the Vibrant Team is here to help! Reach out for expert advice or to get help setting up your marketing strategies for success. Follow us on Instagram - | |||
| A Hidden Gem for Sale – The Dwellings Near Zion National Park | 10 Oct 2024 | 00:20:08 | |
In this episode, Cody and Meagan share exciting news about one of their all-time favorite properties going up for sale—The Dwellings, located just outside Zion National Park. This stunning property offers an exceptional opportunity for those looking to invest in hospitality and real estate. Whether you’re an experienced hotelier or a first-time buyer, The Dwellings is a hidden gem with immense potential that won’t be on the market for long. Nestled near one of the most visited national parks in the U.S., The Dwellings offers a unique stay experience with breathtaking views and top-tier amenities. Cody and Meagan discuss what makes this property so special and why it’s a dream investment for anyone passionate about hospitality or outdoor adventure. They’ve included a detailed pitch deck in the episode notes, as well as the realtor's contact information, to give potential buyers all the tools they need to act fast. Don’t miss out on this rare chance to own a slice of paradise near Zion. Tune in to hear Cody and Meagan explain why The Dwellings stands out in the hospitality market and how you can get involved before it’s gone! Follow us on Instagram - | |||
| Pain Points of Opening a New Property: Lessons from The Central Block | 08 Aug 2024 | 00:26:35 | |
Podcast Description: Season 2, Episode 11 of the Virtual GM Podcast In this episode of the Virtual GM Podcast, your hosts Meagan and Cody Adent from the Vibrant Team dive into the "Pain Points of Opening a New Property." Fresh from the launch of their newest property, The Central Block in Bend, Oregon, they share invaluable insights and lessons learned from the experience. Episode Highlights:
Whether you're a boutique hotel owner, VRBO manager, Airbnb administrator, front desk staff, or anyone in the hospitality industry, this episode is packed with actionable insights and expert advice for opening and managing a new property. Join us for an engaging and informative session, blending business acumen with witty banter, relatable anecdotes, and plenty of laughs. Produced and distributed by Vibrant Management, Virtual GM is your ultimate resource for all things hospitality. Tune in, elevate your game, and don’t forget to visit us on our website for more resources and support. Produced by Vibrant Management – helping hoteliers and vacation rental managers thrive in the modern world. Check out The Central Block: https://thecentralblock.com/ Follow us on Instagram - | |||
| The Good, The Bad, & The Ugly: Hilton Waterfront Beach Resort | 01 Aug 2024 | 00:19:30 | |
Podcast Description: Season 2, Episode 10 of the Virtual GM Podcast In this episode of the Virtual GM Podcast, your hosts Meagan and Cody Adent from the Vibrant Team share their family trip experience at the Hilton Waterfront Beach Resort for the 4th of July. As hospitality professionals, it's essential to experience what other properties offer, and this visit provided plenty of insights. Episode Highlights:
Whether you're a boutique hotel owner, VRBO manager, Airbnb administrator, front desk staff, or anyone in the hospitality industry, this episode provides valuable insights into the guest experience at a top-rated resort. Join us for an engaging and informative session, blending business acumen with witty banter, relatable anecdotes, and plenty of laughs. Produced and distributed by Vibrant Management, Virtual GM is your ultimate resource for all things hospitality. Tune in, elevate your game, and don’t forget to visit us on our website for more resources and support. Produced by Vibrant Management – helping hoteliers and vacation rental managers thrive in the modern world. Follow us on Instagram - | |||
| Loyalty Programs and Independent Hotels: Insights from Stash Rewards | 25 Jul 2024 | 00:35:29 | |
Podcast Description: Season 2, Episode 9 of the Virtual GM Podcast In this episode of the Virtual GM Podcast, your hosts Meagan and Cody Adent from the Vibrant Team welcome special guest Audrey Yates, Vice President of Hotel Partnerships at Stash Hotel Rewards. Audrey brings her extensive background in travel and customer service to the show, sharing invaluable insights into how loyalty programs can benefit independent hotels. Meet Our Guest: Audrey Yates is the Vice President of Hotel Partnerships with Stash Hotel Rewards, the leading loyalty program for highly rated, independent hotels. With years of experience in travel and customer service, Audrey has excelled in her sales role, creating and cultivating personal relationships while helping Stash partner with the best hotels. When she’s not visiting top independent hotels, Audrey enjoys spending time on her boat at the lake near her home in Washington or shopping at Sephora with her teen daughters. Discussion Highlights:
Whether you’re a boutique hotel owner, VRBO manager, Airbnb administrator, front desk staff, or anyone in the hospitality industry, this episode is packed with actionable insights and expert advice. Join us for an engaging and informative session, blending business acumen with witty banter, relatable anecdotes, and plenty of laughs. Produced and distributed by Vibrant Management, Virtual GM is your ultimate resource for all things hospitality. Tune in, elevate your game, and don’t forget to visit us on our website for more resources and support. Produced by Vibrant Management – helping hoteliers and vacation rental managers thrive in the modern world. Follow us on Instagram - | |||
| Strategic Design and Marketing: Insights from Pink Wall Designs | 11 Jul 2024 | 00:39:34 | |
In this episode of the Virtual GM Podcast, your hosts Meagan and Cody Adent from the Vibrant Team are joined by special guests Erin Donnelly and Heather Loduca, Co-Founders of Pink Wall Designs. Erin and Heather share their expertise in transforming properties through strategic design and marketing. Meet Our Guests: Erin Donnelly brings a wealth of experience from her extensive background in house flipping, property conversions, project management, design, and development. As a licensed realtor, she has exclusive access to market data, enabling her to make informed decisions that enhance the appeal and functionality of each project. Erin's dual proficiency in real estate and design ensures that each investment not only meets but exceeds industry standards. Heather Loduca expertly fuses marketing insight with design to ensure each property is visually captivating and market-aligned. With a background in marketing, design, real estate investing, and staging, she has produced viral Airbnb’s and set new trends in the short-term rental market, from millions of social media views to celebrity brand partnerships and TV appearances. Heather's ability to blend aesthetics with strategic market positioning makes her an influential figure in the industry. Discussion Highlights:
Whether you’re a boutique hotel owner, VRBO manager, Airbnb administrator, front desk staff, or anyone in the hospitality industry, this episode is packed with actionable insights and expert advice. Join us for an engaging and informative session, blending business acumen with witty banter, relatable anecdotes, and plenty of laughs. Produced and distributed by Vibrant Management, Virtual GM is your ultimate resource for all things hospitality. Tune in, elevate your game, and don’t forget to visit us on our website for more resources and support. Produced by Vibrant Management – helping hoteliers and vacation rental managers thrive in the modern world. Follow us on Instagram - | |||
| Hotel DeNovo: A New Gem in Hilton's Tapestry Collection | 04 Jul 2024 | 00:12:22 | |
In this episode of the Virtual GM Podcast, your hosts Meagan and Cody Adent from the Vibrant Team introduce the newest hotel in Hilton's Tapestry Collection, Hotel DeNovo. We believe this stunning property will soon be the number-one Hilton Tapestry hotel in the world. At Vibrant Management, we had the privilege of being the branding agency for this incredible project, and we couldn't be more proud of the results. Don't miss your chance to book a night at this remarkable property: Visit Hotel DeNovo Whether you’re a boutique hotel owner, VRBO manager, Airbnb administrator, front desk staff, or anyone in the hospitality industry, this episode is packed with inspiration and expert advice. Join us for an engaging and informative session, blending business acumen with witty banter, relatable anecdotes, and plenty of laughs. Produced and distributed by Vibrant Management, Virtual GM is your ultimate resource for all things hospitality. Tune in, elevate your game, and don’t forget to visit us on our website for more resources and support. Produced by Vibrant Management – helping hoteliers and vacation rental managers thrive in the modern world. Follow us on Instagram - | |||
| Exploring Unique Stays: From Floating Retreats to Vibrant Hotels | 27 Jun 2024 | 00:28:34 | |
In this episode of the Virtual GM Podcast, your hosts Meagan and Cody Adent from the Vibrant Team share some of the coolest properties they've come across lately. Get ready to be inspired by these unique and captivating locations:
Whether you’re a boutique hotel owner, VRBO manager, Airbnb administrator, front desk staff, or anyone in the hospitality industry, this episode is packed with inspiration and expert advice. Join us for an engaging and informative session, blending business acumen with witty banter, relatable anecdotes, and plenty of laughs. Produced and distributed by Vibrant Management, Virtual GM is your ultimate resource for all things hospitality. Tune in, elevate your game, and don’t forget to visit us on our website for more resources and support. Produced by Vibrant Management – helping hoteliers and vacation rental managers thrive in the modern world. Follow us on Instagram - | |||
| Owner Opportunities: Must-Haves for Building a Successful Property | 20 Jun 2024 | 00:26:38 | |
In this episode of the Virtual GM Podcast, your hosts Meagan and Cody Adent from the Vibrant Team discuss owner opportunities in the hospitality industry. Whether you're a new owner looking to start your property, interested in hospitality, or already up and running but feeling like you're missing something, this episode is for you. We reveal the three must-haves for building a new property:
Plus, don’t miss our bonus tip: You need a great website! If you're in need of a website, reach out to us at cody@thevibrantteam.com. Mention you listened to this episode, and we'll give you 25% off your website! Whether you’re a boutique hotel owner, VRBO manager, Airbnb administrator, front desk staff, or anyone in the hospitality industry, this episode is packed with actionable insights and expert advice. Join us for an engaging and informative session, blending business acumen with witty banter, relatable anecdotes, and plenty of laughs. Produced and distributed by Vibrant Management, Virtual GM is your ultimate resource for all things hospitality. Tune in, elevate your game, and don’t forget to visit us on our website for more resources and support. Produced by Vibrant Management – helping hoteliers and vacation rental managers thrive in the modern world. Follow us on Instagram - | |||
| Navigating OTAs: Maximizing Direct Bookings and Understanding Online Travel Agents | 13 Jun 2024 | 00:24:53 | |
In this episode of the Virtual GM Podcast, your hosts Meagan and Cody Adent from the Vibrant Team dive into the pros and cons of Online Travel Agents (OTAs). They explore popular platforms such as Expedia, Booking.com, Airbnb, and VRBO, highlighting the benefits and drawbacks of each. It's crucial to drive direct bookings for your property because guests who book through an OTA are not fully your customers. Meagan and Cody provide valuable tips and tricks on how to maximize your direct bookings and better understand the role of OTAs in the hospitality industry. Whether you’re a boutique hotel owner, VRBO manager, Airbnb administrator, front desk staff, or anyone in the hospitality field, this episode is packed with actionable insights and expert advice. Join us for an engaging and informative session, blending business acumen with witty banter, relatable anecdotes, and plenty of laughs. Produced and distributed by Vibrant Management, Virtual GM is your ultimate resource for all things hospitality. Tune in, elevate your game, and don’t forget to visit us on our website for more resources and support. Produced by Vibrant Management – helping hoteliers and vacation rental managers thrive in the modern world. Follow us on Instagram - | |||
| Tech-Savvy Management: Top Software Picks for Streamlining Your Property | 06 Jun 2024 | 00:34:24 | |
In this episode of the Virtual GM Podcast, your hosts Meagan and Cody Adent from the Vibrant Team reveal their top three favorite software tools to enhance operations at your property, complete with an invaluable bonus tip! Discover how PMS-WebRezPro, Akia's Text AI Feature, and Lynx Locks can transform your management practices and boost efficiency. Meagan shares her rich insights and learnings from over three years of managing multiple properties virtually, providing practical advice and strategies. Whether you’re a boutique hotel owner, VRBO manager, Airbnb administrator, front desk staff, or anyone in the hospitality industry, this episode is packed with actionable insights and expert advice. Join us for an engaging and informative session, blending business acumen with witty banter, relatable anecdotes, and plenty of laughs. Produced and distributed by Vibrant Management, Virtual GM is your ultimate resource for all things hospitality. Tune in, elevate your game, and don’t forget to visit us on our website for more resources and support. Produced by Vibrant Management – helping hoteliers and vacation rental managers thrive in the modern world. Follow us on Instagram - | |||
| A Day In The Life of a Virtual GM | 30 May 2024 | 00:32:38 | |
In this exciting episode of the Virtual GM Podcast, we take you behind the scenes for a day in the life of a Virtual GM. Join your hosts Meagan and Cody Adent from the Vibrant Team as they delve into Meagan's insights and learnings from over three years of managing multiple properties virtually. Discover the unique challenges and rewards of running a virtual hospitality operation and gain valuable tips and strategies to enhance your own management skills. But that's not all! Stay tuned until the end of the episode when we present our Boost Bookings segment: 3 Must-Know Phone Tips for Hotels:
Whether you're a boutique hotel owner, VRBO manager, Airbnb administrator, front desk staff, or simply someone navigating the ever-changing hospitality landscape, this episode is packed with actionable advice and engaging stories. Join us for an informative and entertaining journey as we blend business insights with witty banter, relatable anecdotes, and plenty of laughs. Produced and distributed by Vibrant Management, Virtual GM is your ultimate resource for all things hospitality. Tune in, elevate your game, and don’t forget to visit us on our website for more resources and support. Produced by Vibrant Management – helping hoteliers and vacation rental managers thrive in the modern world. Follow us on Instagram - | |||
| Mastering Your Finances and Transforming Your Business with Smart Budgeting | 03 Oct 2024 | 00:26:31 | |
In this episode, Cody and Meagan dive deep into the crucial topic of financial management for hospitality businesses. They discuss how mastering your finances is key to transforming your business and ensuring long-term success. With over a decade of experience, the Vibrant team shares their best practices for smart budgeting and financial planning, providing actionable insights to help you stay on top of your business finances. Cody walks listeners through his tried-and-true methods for setting up business banking, explaining how to create a financial system that works seamlessly. From establishing different accounts for expenses and savings to ensuring smooth cash flow, you'll learn how to organize your finances in a way that supports growth and stability. We also cover essential budgeting practices, such as setting up monthly expense tracking, projecting revenue accurately, and preparing for unexpected financial challenges. Whether you're a seasoned business owner or just starting out in the hospitality industry, this episode offers practical tips on how to effectively manage your finances, from basic bookkeeping to long-term financial planning. Tune in to discover the strategies you need to elevate your financial game and make your business thrive. Follow us on Instagram - | |||
| Top 3 Travel Tips for Your Next Vacation | 23 May 2024 | 00:31:22 | |
Welcome back to the Virtual GM Podcast! In Season 2, Episode 2, your hosts Meagan and Cody Adent from the Vibrant Team are here to catch you up on everything you've missed since the end of Season 1. We’ve got all the latest updates, insights, and stories to keep you in the loop and ahead of the curve in the hospitality world. Whether you're a boutique hotel owner, VRBO manager, Airbnb administrator, front desk staff, or just someone trying to navigate the ever-changing landscape of hospitality, this episode is packed with valuable content tailored just for you. Expect expert advice, real-life stories from industry leaders, and innovative strategies to help you thrive. And that’s not all! Stay tuned until the end of the episode when we reveal our top 3 travel tips:
Join us for a fun and informative journey as we blend business insights with witty banter, relatable anecdotes, and plenty of laughs. Produced and distributed by Vibrant Management, Virtual GM is your go-to source for all things hospitality. Tune in, elevate your game, and don’t forget to visit us on our website for more resources and support. Produced by Vibrant Management – helping hoteliers and vacation rental managers thrive in the modern world. Follow us on Instagram - | |||
| Unlocking Hotel Success: Insights from a Revenue Maestro Nick Horgan of Amaze Insights | 16 May 2024 | 00:47:23 | |
In this episode of the Virtual GM Podcast, we're joined by Nick Horgan, Chief Commercial Officer for Amaze Insights, a seasoned expert in maximizing revenue for hotels, management companies, and brands. Nick's career is a testament to his prowess in leveraging data to drive optimal decision-making and achieve remarkable results in the hospitality industry. With a background spanning from Newmarket International to Amadeus, Nick has consistently delivered outstanding performance. From personally booking over $160 million in total revenue to earning the title of #1 worldwide revenue producer for multiple consecutive years, Nick's track record speaks volumes. In 2019 alone, he surpassed quotas by an impressive 250%, demonstrating his unparalleled ability to surpass expectations and drive revenue growth.
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| Hotel Smart Locks with Lynx CEO Reesha Shroff | 28 Dec 2023 | 00:45:48 | |
Join us in this enlightening episode of Virtual GM as we sit down with the innovative and visionary Reesha Shroff, CEO and Co-founder of Lynx Automation. With over 12 years of experience as a tech-sales engineer and a distinguished education from The University of Chicago Booth School of Business, Reesha has led Lynx in revolutionizing property automation. This episode dives into the journey of Lynx from its roots in California to its relocation to Tampa Bay, the challenges of startup life, and the future of smart home solutions in the hospitality industry. What you'll find in this episode:
Don't miss this exclusive conversation with one of the tech industry's leading figures in property automation. Tune in to learn, get inspired, and see what's on the horizon for hotel management and smart technology! 🔗 Subscribe, Listen, and Share! Follow us on Instagram - | |||
| Hospitality Education with Dr. Peter Ricci | 21 Dec 2023 | 00:49:36 | |
Guys, we had the legend himself, Dr. Peter Ricci on the podcast today. Dr. Ricci is the Head of the Hospitality Management Department at Florida Atlantic University. Dr. Ricci is a hospitality industry veteran with over 20 years of managerial experience in segments including food service, lodging, incentive travel, and destination marketing. While filling the role of hotel general manager for almost a decade, Dr. Ricci served as a part-time educator before entering academia full-time as both a clinical associate professor and administrator. Follow us on Instagram - | |||
| 4 Ways To Boost Your Hotel Advertising with Director of Marketing Leah Roberts | 28 Nov 2023 | 00:54:13 | |
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| Independent Hotel Rewards Programs w/ Stash Hotel Rewards CEO Jeff Low | 20 Nov 2023 | 00:52:04 | |
Hey everyone, we're back again with our good friend, Jeff Low, the CEO and founder of Stash Hotel Rewards. Jeff is a stud. He took a universal problem that every independent hotel faces and solved it in one easy-to-use solution. Follow us on Instagram - | |||
| Boost Your Hotel's Q4 Profits: Top 4 Strategies | 13 Nov 2023 | 00:31:56 | |
In this week’s episode of Virtual GM, we dive into the crucial topic of maximizing your hotel's revenue during Q4. As the year wraps up, it's essential to leverage unique strategies to boost your bottom line. We'll cover four innovative approaches, including seasonal promotions, leveraging local events, optimizing online presence, and personalized guest experiences. Whether you're a seasoned hotelier or new to the industry, these insights are tailored to help you achieve financial success in the final quarter. Tune in for valuable tips and actionable advice to make your hotel thrive this season! Follow us on Instagram - | |||
| How To Find Hospitality Talent with SUU Hospitality Professor AJ Templeton | 02 Nov 2023 | 00:48:54 | |
In this week's episode of Virtual GM, we are thrilled to have a conversation with Professor AJ Templeton from Southern Utah University (SUU). Prof. Templeton is an esteemed Assistant Professor specializing in Hotel, Resort, and Hospitality Management at the Dixie L. Leavitt School of Business at SUU. With a focus on tourism and events, she also bridges the gap between academic theories and the dynamic world of hospitality management. Our discussion ranges from her insightful journey in academia to how the next generation of hospitality leaders can gear up for the exciting challenges ahead. Her practical experiences, coupled with an academic lens, provide a rich tapestry of understanding for any hotelier looking to expand their knowledge horizon. Don’t miss out on the pearls of wisdom Prof. Templeton has to offer, tune in Follow us on Instagram - | |||
| Our 2024 Hospitality Economy Prediction - Our Interview with Dennis Nessler, Editor-In-Chief from Lodging Magazine | 30 Oct 2023 | 00:39:34 | |
Hey Guys, we're back with another episode from the studio. Today we have an interview with Dennis Nessler, the Editor-In-Chief from the Lodging Magazine and the host of LODGING On Demand Podcast. You can check those episodes out by using the link below - Follow us on Instagram - | |||
| Hospitality Design: Brand Recognition with Matt Ionta | 24 Oct 2023 | 00:16:15 | |
In this episode, we're thrilled to have Matt Ionta, Purchasing Agent at J/Brice Design International, joining us from a newly adorned setting of a renowned hotel, reflecting the impeccable aesthetics J/Brice Design is famed for. Matt, with his profound expertise, navigates the realms of purchasing that brings the envisioned design concepts to life. His role in procuring the right elements, be it for construction, renovation, or infusing a fresh breath of design, is instrumental in ensuring the final outcome is nothing short of a masterpiece. Our conversation ventures into the core of J/Brice Design's ethos, the meticulous approach towards purchasing, and how it intertwines with the design aesthetics to craft unique, captivating spaces. Website: https://jbricedesign.com/ LinkedIn: https://www.linkedin.com/in/matt-ionta-942a64159/ Instagram: https://www.instagram.com/jbricedesign1/ Follow us on Instagram - | |||
| Maximizing Your Q4 Promotions and Setting Holiday Pricing | 26 Sep 2024 | 00:23:00 | |
In this episode, we explore the importance of preparing your hospitality business for the upcoming 4th quarter, one of the busiest times of the year. Cody and Meagan dive into the essential steps for setting your promotions well in advance, including special pricing for key holidays such as Halloween, Thanksgiving, Christmas, and New Year's. We discuss how to strategically plan your pricing for both the remainder of 2024 and into 2025, ensuring your property is ready to capture holiday travelers and long-term bookings. You’ll learn tips on how to optimize your website to drive conversions by implementing a compelling call to action that encourages guests to book as soon as they land on your page. Whether you're managing an independent hotel, a boutique property, or an Airbnb, this episode provides insights on boosting revenue, creating urgency, and setting your property up for success as the year comes to a close. Tune in to make sure your business is ready for the holiday rush! Follow us on Instagram - | |||
| Best Western's Aesthetic Adventure: Design and Decor with Meegan Gillett | 24 Oct 2023 | 00:23:33 | |
Join us in this captivating episode, broadcasting live from a recent gem in the Best Western Hotel Group's portfolio, as we sit down with Meegan Gillett, the Production Manager for Best Western Hotel Group. Meegan, with her seasoned expertise, oversees Construction & Renovation, FF&E for Design, decor, and spa, ensuring each element resonates with the brand's ethos and guest expectations. Follow us on Instagram - | |||
| Stay Pineapple's Procurement Acquisitions: Marrying Procurement with Brand Identity with Mary Kirkpatrick | 24 Oct 2023 | 00:22:58 | |
Description: Broadcasting live from the whimsical world of Staypineapple Hotels, we are thrilled to have Mary Kirkpatrick, the Procurement Manager of Staypineapple, on board for an insightful conversation in this episode. Staypineapple, known for its out-of-the-ordinary hotels in extraordinary locations, embodies a unique brand that's as vibrant and welcoming as Mary's personality.
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| Brand Brilliance: Michael Osgood on Assuring Quality at Preferred Hotels | 24 Oct 2023 | 00:13:07 | |
Today, from the tranquil ambiance of the prestigious Waldorf Astoria in Scottsdale, Arizona, we have the privilege of hosting Michael Osgood, the Vice President of Brand Quality Assurance at Preferred Hotels. This episode delves into the heart of Preferred Hotels' acclaimed loyalty program and the pathway for hotels aspiring to join their esteemed portfolio.
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| Hospitality Procurement: Crafting Guest Experiences with Lorie Komanova | 24 Oct 2023 | 00:24:51 | |
Today, we are thrilled to welcome Lorie Komanova, the Director of Procurement and Purchasing at Innisfree Hotels, in a vibrant discussion centered around enhancing guest experiences. Broadcasting live from one of the charming locales managed by Innisfree Hotels, this episode delves deep into the pivotal role procurement plays in curating an exceptional guest experience. Follow us on Instagram - | |||
| Unveiling Luxury: The Fontainebleau Las Vegas and Designing Experiences with Jodi Sandler | 23 Oct 2023 | 00:18:03 | |
Welcome to Episode 52 of the Virtual GM Podcast! Today, broadcasting live from the prestigious Arizona Biltmore, a Waldorf Astoria property, during BITAC Purchasing and Design 2023. Join us in this riveting episode with our esteemed guest, Jodi Sandler, Senior Design Director at Fontainebleau Development. Jodi's illustrious career in the world of design spans over a decade, encompassing a diverse range of projects across the globe. From Miami to Hong Kong, she has left an indelible mark on the realms of High-End Multi-Family Residential, Hospitality, Residential Retail, and Restaurant sectors. Her extensive experience in the design and construction process has positioned her as a trailblazer in the industry.
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| Crafting Hospitality Elegance: A Design Journey with Michael Kaye at Procure by Design | 23 Oct 2023 | 00:11:46 | |
Welcome to Episode 51 of the Virtual GM Podcast! In this special live edition, we are thrilled to have Michael Kaye, Partner at Procure by Design and Director of Design and Procurements at Skyline International Development, as our esteemed guest. Join us as we delve into the intricate world of hospitality design and procurement with Michael, who brings a wealth of experience from his dynamic journey in the industry. From his early roles as Project Manager and Director of Food and Beverage for downtown hotels to his current influential position, Michael has been instrumental in shaping the essence of numerous iconic properties.
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| Revolutionizing Hospitality Procurement: A Journey with Marji Waldman | 23 Oct 2023 | 00:27:35 | |
Welcome to Episode 50 of the Virtual GM Podcast, where we bring you insights from the most influential figures in the hospitality industry. In this milestone episode, we had the privilege of hosting the esteemed Marji Waldman, Principal and President at Stroud Group, joining us live from the prestigious Arizona Biltmore, a renowned Waldorf Astoria property, during the BITAC Purchasing and Design 2023 event. Marji's journey is nothing short of inspirational. Back in 1987, she embarked on her entrepreneurial odyssey, establishing The Stroud Group in Maryland as a local arm of Stroud Purchasing in Pennsylvania. Initially focused on providing procurement services to properties in the vicinity, Marji's visionary approach led to an expansion of services and clientele, encompassing a diverse array of high-end hotels, casinos, resorts, and 4 to 5-star properties across the global landscape.
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| Unveiling the Art of Hospitality Design: A Conversation with Liza Koeda, Principal at Cober Koeda | 23 Oct 2023 | 00:16:43 | |
Welcome to Episode 50 of the Virtual GM Podcast, where we had the pleasure of hosting the illustrious Liza Koeda, Principal at Cober Koeda. Coming to you live from the Arizona Biltmore, a renowned Waldorf Astoria property at BITAC Purchasing and Design 2023, this episode promises an insightful peek into the world of hospitality design and the art of crafting exceptional spaces. Liza Koeda brings a unique blend of architectural prowess and interior design finesse, honed through over 15 years of international experience in the realm of hospitality design. Her journey from spearheading hotel projects to crafting opulent residential properties has culminated in the establishment of her brainchild, CoberKoeda, Inc. - a thriving boutique design studio driven by an unwavering passion for unconventional and captivating designs.
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| Becoming a Part of the BITAC Family: A Sneak Peek at BITAC Events for 2024 | 23 Oct 2023 | 00:18:21 | |
Join us as J. Viola provides a tantalizing glimpse into the future, revealing the impressive lineup of 15 BITAC events scheduled for 2024. Learn what sets BITAC apart and makes it a paramount experience in the realm of events and hospitality. Discover the magic that transforms attendees into valued members of the BITAC family, fostering an unparalleled sense of community and camaraderie. Get ready to immerse yourself in the heart and soul of the BITAC experience as we uncover what makes these events truly exceptional. Tune in for an engaging discussion that delves deep into the essence of building lasting industry relationships and fostering meaningful connections. Connect w/J. Here: Follow us on Instagram - | |||
| Elevating Hospitality Standards with Jamess Skunkcap: A Dive into Housekeeping Excellence | 23 Oct 2023 | 00:25:21 | |
In the exhilarating Episode 47 of the Virtual GM Podcast, our hosts Cody Adent & Kyle Aldrige, in the midst of the bustling ambiance at the BITACH Purchasing and Design 2023, engages in a captivating conversation with the illustrious Jamess Skunkcap. Join us as we glean insights from Jamess, the esteemed Hotel Housekeeping Manager at the renowned Shoshone Bannock Casino in Fort Hall, Idaho. Amidst the grandeur of the historic Arizona Biltmore, a Waldorf Astoria property, Jamess graces our podcast with her profound wisdom and industry expertise. She delves into her deep-seated passion for the hospitality sector, highlighting her favorite travel destination, the vibrant city of Las Vegas. Furthermore, Jamess sheds light on her affinity for the Hilton hotel brand, showcasing her penchant for top-notch service and exceptional guest experiences. Throughout the episode, Jamess illuminates the quintessential pillars for an impeccable housekeeping team. With her profound experience, she emphasizes the significance of maintaining high cleanliness standards as the cornerstone of any successful hotel operation. Moreover, she emphasizes the importance of going the extra mile to ensure guests' utmost satisfaction, fostering a culture of genuine care and personalized service. Drawing from her invaluable leadership experience, Jamess underscores the pivotal role of teamwork in fostering a harmonious and efficient work environment. In her profound words, "Teamwork makes the dream work," she encapsulates the essence of collaborative efforts and shared goals within a dedicated housekeeping team. Tune in to Episode 47 of the Virtual GM Podcast for an enriching and insightful conversation with the remarkable Jamess Skunkcap, where hospitality meets excellence, and every detail matters. Hotel & Casino: https://shobangaming.com/ BITAC: https://bitac.net/ Follow us on Instagram - | |||
| Cody goes to BITAC Independent at the Ritz Carlton, Amelia Island | 19 Sep 2024 | 00:17:52 | |
In this episode, we dive into Cody’s most recent experience at the BITAC Independent event, held at the beautiful Ritz Carlton in Amelia Island, Florida. BITAC brings together top-level executives from independent properties across the country to discuss the future of hospitality. Cody shares key takeaways from the event, networking opportunities, and the innovative strategies being implemented by leaders in the independent hotel space. Don’t miss the insights from this incredible gathering of hospitality professionals! Check out more about BITAC: BITAC Independent. Follow us on Instagram - | |||
| 5 Ways To Increase Guest Loyalty | 06 Oct 2023 | 00:26:41 | |
Hey everyone, we're back and today we're diving deep into the world of hotel guest loyalty. If you're a hotel owner or GM, you know that guest loyalty is the lifeblood of your business. The experience they have matters—a lot! Follow us on Instagram - | |||
| Our Trip To Florida - Content Creation, The BITAC Independent and More! | 25 Sep 2023 | 00:45:28 | |
In this week's episode, Cody and I share insights from our recent Florida trip, focusing on independent hotels. We talk about ways to save money and time in your operations. And yeah, this podcast is still free! We also dive into local content creation that you can replicate for zero cost. This is especially handy for independent hotel owners looking to elevate their brand. Tune in and get some actionable tips! We also had the chance to attend the BITAC Independent event, a must-visit for anyone in the independent hotel industry. We walked away with some real gems—practical advice, networking opportunities, and the latest industry trends. If you're an independent hotel owner, you'll want to hear what we picked up there. Don't miss this episode! Follow us on Instagram - | |||
| 🚨 Must Listen - Our BITAC Independent Panel 🚨 | 11 Sep 2023 | 00:27:00 | |
We got the files guys! This is one you've got to listen to. Spencer Halford and Cody Adent visit with Sharmin Dharas of Hotel Zazz, Gabe Garn of Garn Development, Adam Keeshan from Ithaka Hospitality, and Tony Nelson of Zion Wildflower and talk for 25 straight minutes about Independent Hotels and Independent Hospitality. We were so excited about this opportunity and can't wait to catch you guys at the next BITAC! Be sure to checkout BITAC at www.bitac.net Follow us on Instagram - | |||
| Questions You Need To Ask Before Hiring A Marketing Agency | 28 Aug 2023 | 00:46:12 | |
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| Our Secret Revenue Management Strategy | 21 Aug 2023 | 00:39:24 | |
Hey guys, after getting lots of feedback on the episodes, one thing that came through a lot was the need to talk about rate and revenue management. This episode is almost 40 minutes of practical and applicable ways to increase your ADR, RevPAR all while holding or reducing your Occ. I know it sounds crazy but it's possible! Check it out and lest us know what you think. Follow us on Instagram - | |||
| How to Advertise Your Hotel for Free | 10 Aug 2023 | 00:38:50 | |
Hey everyone, we're back with another episode! This time, Spencer and Cody explore 4 spots to advertise your hotel for free. Sounds too good to be true? It's not. These aren't just for the hotel marketing pros; they're no-barrier-to-entry strategies that anyone on your staff can implement. Think of it as adding some extra punch to your Hotel Management and Revenue Growth without draining the budget. No fluff, just practical tips to get more eyes on your hotel. Follow us on Instagram - | |||
| How to Organize Your Hotel Operations | 01 Aug 2023 | 00:51:34 | |
Craig Andrews, a professional Entrepreneurial Operating Systems (EOS0 Implementor joins us on today's podcast. Craig has taken us through EOS for nearly the last two years and helped us organize not only our organization but the organization of the properties we manage. Follow us on Instagram - | |||
| Our Conversation With Sean Cannell | 24 Jul 2023 | 01:26:06 | |
THIS IS NOT A DRILL - Sean Cannell, the man who forever changed Vibrant Management, our properties, your properties, and our lives is here on The Virtual GM! If you're new to the show, we've been chatting about our experience at Grow With Video on literally every episode of this podcast. Not joking. Sean is a wealth of knowledge and even applying a mere 10% of his ideas and marketing genius will change the direction of your hotel, STR, and life for the better. For those of you who have been living under a rock, below is more information about our new friend, Sean Cannell. Follow us on Instagram - | |||
| What You Missed At The Hospitality Show | 20 Jul 2023 | 00:19:35 | |
We're excited to share our latest adventure with you! Join our very own Cody as he takes you through the glittering world of the hospitality industry at "The Hospitality Show" in Las Vegas. While he is the only one hosting this podcast episode, he wasn't alone on this journey. Alongside him were our dynamic team members, Spencer Halford and Kyle Aldridge, bringing their unique insights and experiences to the table. Follow us on Instagram - | |||
| How To Get *Free* Content For Your Hotel | 09 Jul 2023 | 00:52:42 | |
Hey, hoteliers! Ever wondered, 'Does my independent hotel really need UGC creators?' Well, wonder no more, because your favorite podcast, 'Virtual GM' by Vibrant Management, is here to answer this burning question with our latest YouTube video! In our signature fun and engaging style, we'll decode the mysterious world of User-Generated Content (UGC). We promise it's not as complicated as it sounds! In fact, it's as simple as your guests clicking, posting, and sharing their experiences with your hotel - easy peasy lemon squeezy, right? UGC creators are like the superheroes of the digital marketing universe, swooping in to save the day with their fresh, authentic, and relatable content. And guess what? They can do the same for your independent hotel! Our video is jam-packed with reasons why UGC might be the magical marketing potion you didn't know you needed. We'll take you on a whirlwind tour of real-world success stories, showing you just how game-changing UGC can be. Think of it like a 'before and after' makeover show, but for your hotel's online presence. Exciting, right? But that's not all! As your trusty Virtual GM, we won't leave you hanging. We'll also share some top-notch tips on how to find and collaborate with the perfect UGC creators for your hotel. Think of it as your treasure map to UGC success. So, get your popcorn ready and buckle up for a fun-filled ride into the world of UGC creators. Tune in now and let's add a little sprinkle of UGC magic to your independent hotel marketing! Don't forget to like, share, and subscribe for more hotel industry insider tips and tricks from the 'Virtual GM' team at Vibrant Management." Remember, when writing descriptions, using a fun and engaging tone can be a great way to connect with your audience and reflect the personality of your brand or show. It's also crucial to end with a call to action, encouraging viewers to engage with your content by liking, sharing, and subscribing. Follow us on Instagram - | |||
| Financial Foundations: Mastering Budgeting and Cash Flow in Hospitality | 12 Sep 2024 | 00:18:49 | |
Podcast Description: Season 2, Episode 16 of the Virtual GM Podcast The episode emphasizes the significance of timely financial reporting, ensuring end-of-month finances are completed by the 10th of every month. This includes a reconciled budget sheet, Profit & Loss (P&L) statement for the previous month, year-to-date P&L, and the most current balance sheet. Cody and Meagan also offer practical tips on managing cash flow effectively to keep your hospitality business thriving. Whether you’re a hotel owner, property manager, or involved in any aspect of the hospitality industry, this episode provides essential insights to help you maintain financial stability and achieve long-term success. Follow us on Instagram - | |||
| Hospitality News You Can't Afford To Miss | 03 Jul 2023 | 00:50:06 | |
Welcome back to Virtual GM, the essential podcast for hotel owners and General Managers seeking to stay informed and ahead in the bustling hospitality industry. Follow us on Instagram - | |||
| 7 Ways To Optimize Your Guest Experience | 19 Jun 2023 | 00:26:44 | |
Hey there, hotel lovers! Welcome back to another episode of 'Virtual GM,' brought to you by the folks at Vibrant Management. This time, it's all about '7 Ways To Optimize Your Guest Experience,' and our main man Spencer Halford is going solo to spill the beans. Get ready to soak up some serious tips and tricks for cranking up your guest experience game, specifically in the realm of boutique hotels. Spencer's bringing his A-game, sharing some top-notch, practical advice to help you stay ahead in the hospitality scene. This episode is a must-listen for anyone who's got a thing for hospitality. From seasoned GMs to boutique hotel owners, or even those just curious about the industry – we've got you covered! Remember, an awesome guest experience is what makes your hotel stand out. So, grab a coffee, settle in, and let's get this show on the road! For more cool stuff, check us out at thevibrantteam.com. Stick with 'Virtual GM' for your regular fix of all things hotels. Catch you in the next episode! Follow us on Instagram - | |||
| The Future Of Independent Hotels w/ ThinkReservations CEO Richard Aday | 05 Jun 2023 | 00:34:25 | |
Welcome to Virtual GM, presented by Vibrant Management, the podcast where we explore the future of independent hotels and provide you with the ultimate solution for success. In this episode, join us as we dive into the insightful conversation between our hosts, Spencer Halford and Cody Adent, and our special guest, Richard Aday, the CEO of ThinkReservations. At Vibrant Management, we believe in partnering with the best in the industry to offer comprehensive solutions for independent hotels. That's why we are excited to have Richard Aday, the CEO of ThinkReservations, on this episode. ThinkReservations is a leading property management system (PMS) provider, trusted by thousands of hotels worldwide. Their robust PMS offers a wide range of features and functionalities designed specifically for independent hotels, making them an exceptional choice for seamless operations and exceptional guest experiences. ThinkReservations stands out for its user-friendly interface, powerful reservation management tools, and seamless integration with other hotel systems. Whether it's managing bookings, optimizing rates and availability, or streamlining operations, ThinkReservations empowers independent hoteliers with the tools they need to succeed in today's competitive market. By leveraging their PMS, hoteliers can efficiently manage their properties, enhance guest satisfaction, and drive revenue growth. Join us as we explore the many benefits of ThinkReservations and how it can transform the way independent hotels operate. Discover why it is considered one of the best PMS options for independent hotels, offering a winning combination of advanced features, reliable support, and a user-centric approach. If you're an independent hotel owner or manager looking for a powerful PMS to optimize your operations, then ThinkReservations is the perfect fit. Tune in to Virtual GM, presented by Vibrant Management, and get ready to unlock the full potential of your independent hotel with the industry-leading PMS provided by ThinkReservations. Follow us on Instagram - | |||
| How To Use ChatGPT At Your Hotel: A Guide To AI In Hospitality | 31 May 2023 | 00:48:03 | |
Welcome to a new episode on our Virtual GM channel! In today's video, we're exploring the intriguing intersection of AI and hospitality with the title "How to Use ChatGPT at Your Hotel: A Guide to AI in Hospitality". We're excited to bring you an insightful interview with ChatGPT, a state-of-the-art AI language model developed by OpenAI. This episode sheds light on how AI, particularly ChatGPT, can be leveraged to enhance the operations of your independent hotel. We delve into practical applications, such as utilizing AI for data analysis, improving marketing strategies, streamlining operations, and even enhancing guest experiences. ChatGPT provides innovative tips and suggestions that hoteliers can readily implement to stay at the forefront of this rapidly evolving industry. This unique dialogue is an eye-opener to the future of the hospitality industry, where AI is no longer a distant dream but a readily available tool. Watch the episode now and let ChatGPT navigate you through the promising opportunities AI presents in hotel management. Don't forget to like, share, and subscribe to our channel, Virtual GM, for more transformative insights and expert advice in the world of independent hotels. Let's journey together into the future of hospitality! Follow us on Instagram - | |||