Explore every episode of the podcast Tyler Tech Podcast
| Title | Pub. Date | Duration | |
|---|---|---|---|
| How Technology is Shaping Public Safety: A Former Sheriff’s Perspective | 04 Mar 2025 | 00:21:41 | |
In this episode of the Tyler Tech Podcast, we explore how technology is strengthening resilience in public safety, ensuring agencies can effectively respond to emergencies, adapt to evolving challenges, and maintain seamless operations to protect their communities. Pat Ninmann, manager of client success for Tyler’s public safety team, joins us to share insights from her career in law enforcement — rising through the ranks from dispatcher to sheriff. Drawing from her experience, Pat discusses how advancements in mobile data computers (MDC), computer aided dispatch (CAD) systems, and cloud-based solutions are equipping public safety agencies with the tools they need to improve situational awareness, enhance data sharing, and build more connected and resilient operations. Throughout the conversation, Pat highlights the role of technology in helping agencies recruit and retain skilled officers, leverage data for smarter decision-making, and improve interoperability during emergency response efforts. She also shares real-world perspectives on how digital transformation is shaping the future of public safety. Tune in to learn how technology is empowering public safety professionals to serve their communities more effectively. This episode also highlights Tyler Connect 2025, our annual conference designed to bring public sector professionals together to empower, collaborate, and imagine. Join us in San Antonio, Texas, from May 11-14, 2025, for product training, networking, and inspiration to help drive your organization forward. Early registration is now open — visit tylertech.com/connect to secure your spot! And learn more about the topics discussed in this episode with these resources:
Listen to other episodes of the podcast. Let us know what you think about the Tyler Tech Podcast in this survey! | |||
| Fostering Stronger, More Resilient Communities With Data | 18 Feb 2025 | 00:24:42 | |
In this episode of the Tyler Tech Podcast, we explore how data is strengthening resilience in government operations, fostering transparency, and driving innovation in the public sector. With Open Data Day approaching, now is the perfect time to discuss how making data more accessible can empower communities, improve decision-making, and enhance public services. Justin Bruce, director of client services for Tyler’s Data & Insights Division, shares his expertise on the role of open data in government. Drawing from his experience deploying open data solutions for the City of Jackson, Mississippi, Justin discusses how governments can leverage data to improve resident engagement, increase operational efficiency, and bolster resilience across multiple areas—including cybersecurity, disaster management, and economic development. Throughout the conversation, Justin highlights real-world examples of how public sector organizations are using data to improve transparency, enhance service delivery, and make data-driven decisions that benefit their communities. He also shares insights into the emerging trends shaping the future of government data, including artificial intelligence (AI), predictive analytics, and digital accessibility. Tune in to learn how public sector leaders can harness the power of data to build more resilient, responsive communities while ensuring security, accuracy, and public trust. This episode also highlights Tyler Connect 2025, our annual conference designed to bring public sector professionals together to empower, collaborate, and imagine. Join us in San Antonio, Texas, from May 11–14, 2025, for product training, networking, and inspiration to help drive your organization forward. Early registration is now open — visit tylertech.com/connect to secure your spot! And learn more about the topics discussed in this episode with these resources:
Listen to other episodes of the podcast. Let us know what you think about the Tyler Tech Podcast in this survey! | |||
| Building a Resilient Cybersecurity Culture in the Public Sector | 30 Sep 2024 | 00:15:59 | |
On this episode of the Tyler Tech Podcast, Tyler cybersecurity expert and account executive, Sam Hamilton, explores the critical role of human behavior in building an effective cybersecurity workforce. Sam shares key strategies for fostering a culture of cybersecurity awareness in organizations, emphasizing the importance of continuous education, personalized training, and storytelling to engage employees. Sam highlights how tailored cybersecurity education can address specific risks, making the training more relevant and impactful. He discusses successful tactics such as phishing simulations, which track employee responses to identify areas for improvement, and the benefits of positive reinforcement, including certificates and rewards, to motivate employees. He also stresses the importance of keeping cybersecurity training current with evolving threats like AI, ensuring that organizations not only meet compliance requirements but also stay ahead of emerging risks. Tune in to learn how public sector organizations can overcome challenges such as budget constraints and workforce shortages, and learn why a proactive, engaging approach to cybersecurity is essential for long-term success. Whether you're a leader in the public sector or just looking to enhance your organization's cybersecurity initiatives, this episode offers valuable strategies to drive meaningful improvement. We also detail our latest white paper about the five main risks of legacy systems. You can download that here: Is Your Legacy Digital Infrastructure Putting You at Risk? Learn more about the topics discussed in this episode with these resources:
Listen to other episodes of the podcast. Let us know what you think about the Tyler Tech Podcast in this survey! | |||
| How Technology Helped Find a Missing Hiker | 05 Oct 2020 | 00:30:40 | |
When a hiker goes missing in a large area in Greene County, New York, the 911 Emergency Operations Center turns to technology to solve a very important problem. Hear how some quick, creative thinking turned a potentially scary situation into another day at the park.
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| BONUS: Teacher teaches the Enneagram, Part 2 | 21 Sep 2020 | 00:37:38 | |
Teacher, Administrator and Enneagram expert Joey Schewee, daughter of Suzanne Stabile (author of the Enneagram gold standard book, "Road Back to You"), is back with a PhD-level course on the Enneagram. If you work in a team environment, or just want to learn more about your motivation, you'll love this very practical episode.environments to increase communication and productivity. For more great content, so to the Tyler Tech Resource Center. | |||
| BONUS: Teacher teaches the Enneagram, Part 1 | 07 Sep 2020 | 00:29:04 | |
Get an advanced lesson from teacher and Enneagram experts, Joey Schewee, daughter of Suzanne Stabile (author of the Enneagram gold standard book, "Road Back to You"). Learn how the Enneagram can be used in team environments to increase communication and productivity. | |||
| What to Know About Cybersecurity at Home | 24 Aug 2020 | 00:23:59 | |
Many of us are working from home. What threats does that create? What do I need to watch out for? Social Engineer and Tyler subject matter expert Max Greene gives us some very practical insights to help us be safer at home. Here's a link to the Tyler Tech Resource Center: Resource Center | |||
| Shedding Light on the Opioid Epidemic | 10 Aug 2020 | 00:16:40 | |
Dr. Kevin Gilliland is back to talk about the opioid epidemic and why the problem has skyrocketed in recent years.
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| Putting City Hall in your Smart Phone | 27 Jul 2020 | 00:21:35 | |
TJ Sokoll realized connecting with his local government was difficult, so he did something about it. Hear how communities around the country are doing the same.
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| BONUS: COVID impact on Mental Health | 13 Jul 2020 | 00:18:48 | |
Clinical psychologist Dr. Kevin Gilliland joins Jeff to share some interesting and helpful insights into COVID-19's impact on our mental health.
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| How Kansas City Makes It Easier for Small Businesses to Thrive | 29 Jun 2020 | 00:17:50 | |
We learn how this innovative city made it easier for businesses to conduct business with the city. And we find out what might be the best BBQ in town.
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| Boy those Baby Boomers! | 22 Jun 2020 | 00:17:59 | |
The final in the four-part series on the GenResearch is all about Baby Boomers. Their definition of government engagement may be surprising.
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| Don't Forget About Gen X | 16 Jun 2020 | 00:15:54 | |
Jason Dorsey and Jeff Harrell discuss what Jeff claims is the greatest Generation, Gen X. What this skeptical generation thinks about local government is surprising.
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| The Benefits of a Unified Digital Government Payment System | 16 Sep 2024 | 00:28:58 | |
On this episode of the Tyler Tech Podcast, we explore the evolving landscape of government payments with Tyler's vice president of payments, Morgan Jines. With experience in both payments and government, she shares her expertise on the latest advancements in payment technology and its impact on the public sector. Morgan discusses the benefits of a unified payment platform, emphasizing how integrating payment systems across departments can streamline processes, improve efficiency, and enhance the user experience for both constituents and internal staff. She also details the challenges governments face with fragmented payment systems and how modern technology can overcome these hurdles, particularly in terms of security and compliance. Drawing from a recent research study conducted by the Center for Digital Government, in partnership with Tyler Technologies, she offers practical advice for agencies looking to modernize their payment systems, highlighting the importance of evaluating current processes and prioritizing key needs. Whether you’re grappling with integration challenges or seeking to enhance payment security, this episode provides valuable insights and strategies to help agencies navigate the complexities of digital payments. We also detail our latest white paper about the five main risks of legacy systems. You can download that here: Is Your Legacy Digital Infrastructure Putting You at Risk? Learn more about the topics discussed in this episode with these resources:
Listen to other episodes of the podcast. Let us know what you think about the Tyler Tech Podcast in this survey! | |||
| Oh, those Millennials. | 08 Jun 2020 | 00:20:30 | |
Jason Dorsey is back to dive into the myths and truths about a generation that often gets a bad rap. And a surprise division is uncovered.
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| The Rise of Gen Z | 31 May 2020 | 00:20:39 | |
Generational expert Jason Dorsey joins host Jeff Harrell to dive into the ground-breaking research on how Gen Z feels about local government. The generation they most closely align to is surprising.
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| Trailer: Diving Into Generational Research | 18 May 2020 | 00:03:21 | |
Get an exclusive sneak peek into the new Tyler Tech Podcast, which kicks off with a 4-part series on the generations communities are asked to serve today.
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| How AI Streamlines Document Review, Data Entry and E-Filing | 03 Sep 2024 | 00:21:34 | |
On this episode of the Tyler Tech Podcast, we explore the transformative power of artificial intelligence in the public sector with Henry Sal, Tyler's senior director of AI operations. With extensive experience in software development, Henry has been at the forefront of integrating AI to streamline processes, particularly in document automation. He discusses how AI is reshaping government operations—from reducing the burden of mundane tasks like data entry and document review to enhancing efficiency in court e-filing systems. Henry also explores the role of AI in addressing workforce shortages and improving public service delivery, offering insights into how local governments can prepare for and leverage these advancements. We also detail our latest white paper about the five main risks of legacy systems. You can download that here: Is Your Legacy Digital Infrastructure Putting You at Risk? Learn more about the topics discussed in this episode with these resources:
And you can listen to other episodes of the podcast at this link: www.tylertech.com/resources/podcast Let us know what you think about the Tyler Tech Podcast in this survey! | |||
| Student Transportation Tech Solutions: Safety, Efficiency, and AI | 19 Aug 2024 | 00:23:18 | |
On this episode of The Tyler Tech Podcast, we sit down with Ted Thien, vice president and general manager of transportation software at Tyler Technologies, to explore the evolving landscape of K-12 student transportation. Ted explores the complex challenges faced by school districts as they navigate modern expectations from parents, who increasingly demand an Uber-like experience for their children’s school commutes. From optimizing routes to implementing advanced AI solutions, Ted provides knowledge on how school districts can leverage cutting-edge technology to enhance safety, efficiency, and transparency. He also shares real-world examples of how Tyler’s innovative products are helping districts meet these challenges, including the My Ride K-12 app and Tyler Drive. We also detail our latest white paper about the five main risks of legacy systems. You can download that here: Is Your Legacy Digital Infrastructure Putting You at Risk? Learn more about the topics discussed in this episode with these resources:
And you can listen to other episodes of the podcast at this link: www.tylertech.com/resources/podcast Let us know what you think about the Tyler Tech Podcast in this survey! | |||
| Transparency in Action: Nevada's Dedication to Open Government | 12 Aug 2024 | 00:40:21 | |
On this episode of The Tyler Tech Podcast, Tyler’s director of state data solutions, Elliot Flautt, sits down with Nevada state controller Andy Matthews to discuss his inspiring journey through public service and his unwavering commitment to government transparency. Andy reflects on his early career in political campaigns, his path to the Nevada State Assembly, and everything that led him to his role as state controller. Andy shares the story behind his successful campaign to bring accountability and transparency to state spending, highlighted by the launch of the Nevada Open Finance Portal—a groundbreaking initiative created in partnership with Tyler Technologies. This innovative platform provides taxpayers with unprecedented access to detailed government expenditure data. Andy understands the critical role of modern technology in transforming state financial systems and offers practical insights into the strategic decisions involved in selecting and implementing cloud-based solutions. We also detail our latest white paper about the five main risks of legacy systems. You can download that here: Is Your Legacy Digital Infrastructure Putting You at Risk? Learn more about the topics discussed in this episode with these resources:
And you can listen to other episodes of the podcast at this link: www.tylertech.com/resources/podcast Let us know what you think about the Tyler Tech Podcast in this survey! | |||
| Regulatory Tech Trends: Survey Findings With CLEAR and Tyler | 05 Aug 2024 | 00:29:08 | |
On this episode of The Tyler Tech Podcast, we’re bringing you Digital Technologies within Regulatory Agencies: Usage and Perceptions from Regulation Matters: a CLEAR conversation, a podcast from the Council on Licensure, Enforcement and Regulation (CLEAR). CLEAR, in collaboration with Tyler, conducted a survey this past February, which targeted over 7,000 CLEAR stakeholders, representing more than 400 regulatory agencies, colleges, and bodies. The primary aim was to understand the use and perception of digital technologies within regulatory agencies. Key insights from the survey reveal the following:
Host Line Dempsey talks with Ronne Hines, regulatory consultant and former CLEAR president; Thomas Jackson, general manager of state regulatory with Tyler Technologies; and Michael Teeters, senior product manager with Tyler Technologies, who all contributed to the survey and provided their expert analysis. The discussion on the Regulation Matters: a CLEAR conversation podcast delves into the details of these findings, offering valuable perspectives on the progress and challenges faced by regulatory agencies in the digital age. You can find more information and download the full report at this link: Survey Report: Perspectives on Online Engagement. We also detail City Hall Selfie Day, an initiative created by Engaging Local Government Leaders (ELGL), which takes place on Thursday, August 15th. For more information, visit: www.elgl.org/cityhallselfie and for inspiration for your own selfie, you can see some examples by checking out @tylertechnologies on Instagram. And you can listen to other episodes of the podcast at this link: www.tylertech.com/resources/podcast Let us know what you think about the Tyler Tech Podcast in this survey! | |||
| Modernizing Emergency Response: Insights from Ulster County, NY | 22 Jul 2024 | 00:19:34 | |
On this episode of The Tyler Tech Podcast, we sit down with Everett Erichsen, director of the Ulster County Department of Emergency Services in New York. Everett discusses the county’s transformative impact of the text-to-911 solution and highlights the evolution of technology and its critical role in improving public safety. Hear firsthand accounts of how text-to-911 has made a difference, from aiding individuals in distress to maintaining operations during system outages. He also outlines the importance of interoperability in ensuring seamless communication across multiple agencies. Join us for an insightful conversation on next-gen emergency response technology and the importance of embracing the future to ensure community safety. We also detail City Hall Selfie Day, an initiative created by Engaging Local Government Leaders (ELGL), which takes place on Thursday, August 15th. For more information, visit: www.elgl.org/cityhallselfie Learn more about the topics discussed in this episode with these resources:
And you can listen to other episodes of the podcast at this link: www.tylertech.com/resources/podcast Let us know what you think about the Tyler Tech Podcast in this survey! | |||
| Enhancing State Business Services Through Digital Transformation | 08 Jul 2024 | 00:23:14 | |
On this episode of The Tyler Tech Podcast, we welcome back Ron Thornburgh, former Kansas Secretary of State and current Vice President of Digital Government Policy & Advocacy at Tyler. Ron shares his insights on how platform technologies are transforming state business services, the benefits of low-code solutions, and the role of AI in government operations. Discover how modern technology can enhance efficiency, bolster security, and empower state governments to tackle complex challenges. We also detail our latest white paper about the five main risks of legacy systems. You can download that here: Is Your Legacy Digital Infrastructure Putting You at Risk? Learn more about the topics discussed in this episode with these resources:
And you can listen to other episodes of the podcast at this link: www.tylertech.com/resources/podcast Let us know what you think about the Tyler Tech Podcast in this survey! | |||
| From AI to Digital Rangers: The Next Era of Outdoor Recreation | 24 Jun 2024 | 00:29:24 | |
On this episode of The Tyler Tech Podcast, we are joined by Sascha Ohler, the Senior Vice President of Outdoor Recreation at Tyler Technologies. In celebration of Great Outdoors Month, Sascha shares insights on the transformative technology that is revolutionizing the experience for both park visitors and staff. Discover how AI-powered trip planners are personalizing adventures, and learn about innovative workforce solutions, including digital rangers, that are enhancing outdoor services. Sascha dives into the latest and greatest tech that is simplifying and enriching our outdoor adventures. We also detail our latest white paper about the five main risks of legacy systems. You can download that here: Is Your Legacy Digital Infrastructure Putting You at Risk? Learn more about the topics discussed in this episode with these resources:
And you can listen to other episodes of the podcast at this link: www.tylertech.com/resources/podcast Let us know what you think about the Tyler Tech Podcast in this survey! | |||
| Reimagining Government Spending with Priority Based Budgeting and AI | 10 Jun 2024 | 00:28:48 | |
On this episode of The Tyler Tech Podcast, Chris Fabian, Senior Director of Product Strategy, ERP Budgeting at Tyler Technologies, explores the inception and evolution of Priority Based Budgeting, a solution transforming how communities allocate resources. Chris also dives into the exciting integration of AI in budgeting processes, and explores its future implications. We also detail our latest white paper about the five main risks of legacy systems. You can download that here: Is Your Legacy Digital Infrastructure Putting You at Risk? Learn more about the topics discussed in this episode with these resources:
And you can listen to other episodes of the podcast at this link: www.tylertech.com/resources/podcast Let us know what you think about the Tyler Tech Podcast in this survey! | |||
| Strengthening Public Trust and Resilience Through Resident Engagement | 04 Feb 2025 | 00:30:26 | |
In this episode of the Tyler Tech Podcast, we delve into the critical role of resilience in government operations and the essential strategies for navigating disruptions while maintaining public trust. Whether facing natural disasters, economic shifts, or cybersecurity threats, governments must be prepared to withstand challenges and adapt to evolving needs. Cate Ryba, director of resident engagement at Tyler Technologies, discusses how technology empowers governments to strengthen operations, foster transparent communication, and engage residents as partners in resilience. She shares insights into the importance of proactive planning, data-driven decision-making, and the role of digital tools in enhancing service continuity during crises. Throughout the conversation, Cate highlights real-world examples, including Louisiana’s use of Tyler’s resident engagement platform to improve disaster preparedness and response. She explores how artificial intelligence (AI), mobile apps, geolocation services, and multilingual accessibility features are shaping the future of resilient public sector operations. Tune in to learn how governments can leverage technology to build stronger, more responsive communities that are prepared for whatever challenges lie ahead. This episode also highlights Tyler Connect 2025, our annual conference designed to bring public sector professionals together to empower, collaborate, and imagine. Join us in San Antonio, Texas, from May 11–14, 2025, for product training, networking, and inspiration to help drive your organization forward. Early registration is now open — visit tylertech.com/connect to secure your spot! And learn more about the topics discussed in this episode with these resources:
Listen to other episodes of the podcast. Let us know what you think about the Tyler Tech Podcast in this survey! | |||
| Secure Tech Strategies and the Effectiveness of Identity Providers | 28 May 2024 | 00:20:37 | |
On this episode of The Tyler Tech Podcast, Gina Erickson, Senior Software Development Manager, ERP Pro, at Tyler Technologies, explores the crucial role of modern solutions such as identity providers in safeguarding technology infrastructure, especially in smaller municipalities like Des Moines County, Iowa, where she spent time as an IT Director. Gina shares insights into the challenges and best practices of tech modernization from her extensive experience. We also detail our latest white paper about the five main risks of legacy systems. You can download that here: Is Your Legacy Digital Infrastructure Putting You at Risk? Learn more about the topics discussed in this episode with these resources:
And you can listen to other episodes of the podcast at this link: www.tylertech.com/resources/podcast Let us know what you think about the Tyler Tech Podcast in this survey! | |||
| Unraveling the Future of Government Operations with AI and Emerging Tech | 13 May 2024 | 00:23:54 | |
On this episode of The Tyler Tech Podcast, Vivek Mehta, Vice President and General Manager, Platform Solutions Division at Tyler Technologies, explores the critical challenges facing modern organizations and governments in today's tech-driven world. From streamlining processes to boosting productivity and enhancing resident engagement, Vivek shares his expertise on navigating the complex intersection of technology and workforce dynamics, shedding light on the role of artificial intelligence and emerging technologies in shaping the future of government operations. We also look ahead to Connect 2024, which will be in Indianapolis, Indiana from May 19th to May 22nd. Registration is now open at: www.tylertech.com/connect Learn more about the topics discussed in this episode with these resources:
And you can listen to other episodes of the podcast at this link: www.tylertech.com/resources/podcast Let us know what you think about the Tyler Tech Podcast in this survey! | |||
| Cloud Adoption and Understanding the Risks of Legacy Systems | 29 Apr 2024 | 00:23:34 | |
On this episode of The Tyler Tech Podcast, Russell Gainford, Senior Vice President, Cloud Strategy & Operations at Tyler Technologies, explores the benefits of embracing the cloud while also delving into the risks posed by legacy systems. From practical strategies to best practices, Russell offers a roadmap for navigating the complexities of a modern IT infrastructure. We also look ahead to Connect 2024, which will be in Indianapolis, Indiana from May 19th to May 22nd. Registration is now open at: www.tylertech.com/connect Learn more about the topics discussed in this episode with these resources:
And you can listen to other episodes of the podcast at this link: www.tylertech.com/resources/podcast Let us know what you think about the Tyler Tech Podcast in this survey! | |||
| Tech Transformation in Counties with NACo CIO Rita Reynolds | 15 Apr 2024 | 00:28:38 | |
On this episode of The Tyler Tech Podcast, Rita Reynolds, CIO at NACo (National Association of Counties) unveils groundbreaking initiatives aimed at transforming how counties harness technology for accessibility, security, and real-world impact. From innovative workforce strategies to crucial strides in digital transformation, Rita shares insights and practical wisdom that are truly reshaping the landscape of local government. Get ready for a thought-provoking discussion filled with tangible strategies and inspiring anecdotes straight from the forefront of county tech innovation. We also look ahead to Connect 2024, which will be in Indianapolis, Indiana from May 19th to May 22nd. Registration is now open at: www.tylertech.com/connect Learn more about the topics discussed in this episode with these resources:
And you can listen to other episodes of the podcast at this link: www.tylertech.com/resources/podcast Let us know what you think about the Tyler Tech Podcast in this survey! | |||
| Diversity in Action: Women Leading the Way in Tech, the Public Sector, and Data Access | 01 Apr 2024 | 00:27:47 | |
Join us as we shine a spotlight on the remarkable women shaping the landscape of tech and the public sector. On this episode, we discuss the remarkable strides made by women leaders in technology, the public sector, and in the critical realm of data access. We delve into insightful discussions with three trailblazers, Director of Data Sciences for the State of Maryland, Julia Fischer, Assistant Director of Budget and Performance in Pierce County, Washington, Julie Demuth, and Tyler's Director of Client Success, Marlin Jones, exploring their journeys, challenges, and triumphs. We also look ahead to Connect 2024, which will be in Indianapolis, Indiana from May 19th to May 22nd. Registration is now open at: www.tylertech.com/connect Learn more about the topics discussed in this episode with these resources:
And you can listen to other episodes of the podcast at this link: www.tylertech.com/resources/podcast Let us know what you think about the Tyler Tech Podcast in this survey! | |||
| Women in Tech: At the Forefront of Innovation | 18 Mar 2024 | 00:26:46 | |
Join us this Women’s History Month as we shine a spotlight on the remarkable women shaping the landscape of tech and the public sector. On this episode, Tyler’s Media Relations Manager Rikki Ragland sits down with three women driving change at Tyler Technologies. First, Tyler’s President of the Digital Solutions Division, Elizabeth Proudfit, shares her inspiring story of forging her own path into the tech world. Next, Cybersecurity Architect Erica Burgess explores the ever-evolving cybersecurity landscape and her experience navigating the dynamic field. And finally, General Manager of Enterprise Corrections & Civil Process, Mandye Robinson, shares her perspectives on leadership, workforce innovation, and the intersection of technology and public service. We also highlight National County Government Month, which takes place this April. This annual celebration gives counties an opportunity to showcase their programs and raise public awareness of the many services they provide to their residents. Learn more about the topics discussed in this episode with these resources: • Tyler Technologies & NACo: Modernized Systems from a Connected County • Additional Resources for Counties • Blog: Is it Time for Your County to Move to the Cloud? • Blog: Women in Cybersecurity See Positive Growth • Podcast: Leading Change: Women in Cybersecurity And you can listen to other episodes of the podcast at this link: www.tylertech.com/resources/podcast Let us know what you think about the Tyler Tech Podcast in this survey! | |||
| A Dynamic Career at the Intersection of Law and Tech | 04 Mar 2024 | 00:24:06 | |
On this episode, Tyler's Media Relations Manager, Rikki Ragland is joined by Tyler's Chief Legal Officer, Abby Diaz. Drawing from her wealth of experience working in law and technology, Abby Diaz provides insights into the evolving landscape of legal operations within the tech industry. In this special episode celebrating Women's History Month, Abby underscores the critical role of diversity, mentorship, and perseverance in navigating historically male-dominated spaces. She delves into how her career journey has been shaped by these principles, shedding light on the transformative power of inclusive practices in driving innovation and progress. Tune in to gain valuable perspectives on how fostering diversity, overcoming challenges, and championing equality are beneficial to the workforce. We also highlight National County Government Month, which takes place this April. This annual celebration gives counties an opportunity to showcase their programs and raise public awareness of the many services they provide to their residents. Learn more about the topics discussed in this episode with these resources:
And you can listen to other episodes of the podcast at this link: www.tylertech.com/resources/podcast Let us know what you think about the Tyler Tech Podcast in this survey! | |||
| Unlocking the Cloud in Government Services to Enhance the Resident Experience | 19 Feb 2024 | 00:15:56 | |
In today's episode, we revisit past conversations with Russell Gainford, the Senior Vice President, Cloud Strategy & Operations at Tyler Technologies. Drawing from his extensive expertise in cloud-based technology solutions, Russell Gainford offers insights into the transformative impact of cloud adoption in government services and its resulting positive effects on resident experience and engagement. He emphasizes how cloud technology has fundamentally reshaped government operations, facilitating more efficient, accessible, and user-friendly services while enabling public sector employees to scale and seamlessly integrate their systems. Tune in to gain a thorough understanding of the benefits the cloud can bring. We also look ahead to Connect 2024, which will be in Indianapolis, Indiana from May 19th to May 22nd - early registration, which saves you $250, is now open at: www.tylertech.com/connect Learn more about the topics discussed in this episode with these resources:
And you can listen to other episodes of the podcast at this link: https://www.tylertech.com/resources/podcast Let us know what you think about the Tyler Tech Podcast in this survey! | |||
| Bridging the Gap: Innovations in Government Payment Solutions | 05 Feb 2024 | 00:15:38 | |
In today's episode, we revisit a previous conversation with Sloane Wright, the Senior Vice President of Payments at Tyler Technologies. With over two decades of experience in delivering cutting-edge payment solutions for government agencies, Sloane provides valuable insights into the dynamic evolution of government payment systems. Discover how these innovations have not only streamlined processes but have significantly elevated the resident experience. We also look ahead to Connect 2024, which will be in Indianapolis, Indiana from May 19th to May 22nd - early registration, which saves you $250, is now open at: www.tylertech.com/connect Learn more about the topics discussed in this episode with these resources:
And you can listen to other episodes of the podcast at this link: https://www.tylertech.com/resources/podcast Let us know what you think about the Tyler Tech Podcast in this survey! | |||
| Navigating State Systems: A Technology and Security Evolution | 22 Jan 2024 | 00:27:42 | |
This episode takes looks at how technology in state systems has evolved over time, the importance of fraud monitoring and prevention, strategies for navigating the current landscape of security threats, and recommendations for the future. The episode features Tyler's Vice President of Digital Government Policy & Advocacy and former Kansas Secretary of State, Ron Thornburgh. We also look ahead to Connect 2024, which will be in Indianapolis, Indiana from May 19th to May 22nd - early registration, which saves you $250, is now open at: https://www.tylertech.com/connect Learn more about the topics discussed in this episode with these resources:
And you can listen to other episodes of the podcast at this link: https://www.tylertech.com/resources/podcast Let us know what you think about the Tyler Tech Podcast in this survey! | |||
| 2024 Tyler Tech Podcast Highlights: Elevating the Resident Experience | 21 Jan 2025 | 00:21:07 | |
In this special episode of the Tyler Tech Podcast, we’re revisiting highlights from 2024 to explore how public sector technology is transforming the resident experience. From streamlining payments to enhancing transportation systems, fostering accessibility, and leveraging artificial intelligence, these discussions reveal how governments are breaking down barriers and improving community services. Morgan Jines, Tyler’s vice president of payments, explains how integrated payment systems meet evolving constituent expectations and create seamless experiences. Ted Thien, vice president and general manager of transportation software, discusses how families now demand Uber-like transparency and efficiency in K-12 transportation. Elliot Flautt, director of state data solutions, explores how artificial intelligence (AI) is empowering governments to anticipate resident needs and deliver proactive services. Kathy Wolf, senior director of user experience, and Mike Teeters, senior product manager, emphasize the importance of accessibility and inclusive design in fostering stronger, more connected communities. Finally, Kristine Lim, product manager in Tyler’s Data & Insights Division, highlights how AI simplifies access to government data and enhances transparency. Join us for an insightful look at how governments are leveraging technology to build more inclusive, efficient, and resident-centered services. This episode also celebrates inspiring stories from public sector organizations making a tangible difference in their communities through impactful technology. These examples of innovation highlight the possibilities when purpose-driven solutions meet government needs. For Tyler clients, applications are now open for the Tyler Excellence Awards, which honor organizations driving meaningful change with forward-thinking approaches. Submit your application here. You can also read more about excellence in the public sector below:
And learn more about the topics discussed in this episode with these resources:
Listen to other episodes of the Tyler Tech Podcast. Let us know what you think about the Tyler Tech Podcast in this survey! | |||
| The Impact of System Modernization in Transforming the Public Sector | 08 Jan 2024 | 00:15:08 | |
This episode takes looks back at episodes from 2023 about topics focusing on how a modern digital infrastructure empowers the public sector. We chat with 5 Tyler thought leaders and learn about how open data usage, utilizing the Cloud, and connecting residents to digital solutions have helped governments solve problems, create efficiencies, and connect communities. We also look ahead to Connect 2024, which will be in Indianapolis, Indiana from May 19th to May 22nd - early registration is now open at: https://www.tylertech.com/connect Learn more about the resources discussed in this episode: o Webpage: Modernize Your Government Software o E-Book: A Digital Government Guide to Effective Data Strategies o White Paper: Leveraging Data as a Transformative Asset o Video: Paperless Processes Connect Data o Video: SANDAG’s Journey to Connect Communities With Data o Video: Connect 2024 Indy Hype Video And you can listen to the full conversations for the interview clips you heard today at this link: https://www.tylertech.com/resources/podcast Let us know what you think about the Tyler Tech Podcast in this survey! | |||
| The Best of Tyler Connect 2023: From Transparent Permitting Processes to Accessible, Equitable Data, and More | 11 Dec 2023 | 00:11:44 | |
This episode takes looks back at Connect 2023 in San Antonio, Texas. We chat with 5 Tyler Excellence Award winners, and learn about how they approached the projects that transformed their cities, towns, and counties. We also look ahead to Connect 2024, which will be in Indianapolis, Indiana from May 19th to May 22nd - early registration is now open: https://www.tylertech.com/connect Learn more about the resources discussed in this episode: o Video: How a Virginia County's Enterprise Software Manages Growth o Video: Bloomington's Open Data Journey o Video: How Enterprise Tech Simplifies a Texas Town's Development o Blog: Award Winners Deliver Online Community Development Services o Video: SANDAG’s Journey to Connect Communities With Data o Video: Connect 2024 Indy Hype Video Let us know what you think about the Tyler Tech Podcast in this survey! | |||
| Modernizing Courts & Justice through Data & AI | 13 Nov 2023 | 00:31:42 | |
This episode takes an in-depth look at how the court systems have evolved, key factors such as AI driving the evolution of an electronic court system, and tips on how to begin modernizing your court system. The episode features Tyler’s President of the Courts & Justice Division, Brian McGrath. Learn more about the resources discussed in this episode:
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| Driving the Future of Public Services with Data & Insights | 30 Oct 2023 | 00:27:18 | |
This episode takes an in-depth look at how complex data management has evolved, key factors such as AI driving further change in the public sector, and insights for optimizing data quality. The episode features Tyler’s Director of Product Management in the Data & Insights Division, Kyle Hall. Learn more about the resources discussed in this episode:
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| Congressman Ed Perlmutter & The SAFE Banking Act | 16 Oct 2023 | 00:33:12 | |
Congressman Ed Perlmutter, Former U.S. Representative for Colorado’s 7th Congressional District (2007-2023), joins Tyler's Alex Valvassori to discuss the SAFE Banking Act, SAFER Banking Act, and the Congressman's history with legalizing and regulating cannabis within the United States. This episode was recorded on October 2, 2023. There are references to specific roles held by members of congress that became outdated by the time the episode was released on October 16, 2023. Learn more about the resources referenced in this episode:
Mr. Perlmutter is a former member of the U.S. House of Representatives, having served eight terms representing the Seventh Congressional District of Colorado. Before serving in the U.S. House, Mr. Perlmutter served in the Colorado State Senate for two terms, including two years as president pro tempore. There, he earned a reputation as a bipartisan bridge-builder and a champion of renewable energy and smart growth policies. Over the course of his political career, Mr. Perlmutter has developed many relationships at the federal, state and local levels across a broad range of subjects. Prior to his political experience, Mr. Perlmutter was with a Denver-based law firm for more than 20 years, where he practiced business law with an emphasis in commercial litigation and Chapter 11 bankruptcies.
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| Weaponizing AI & How Government Can Defend | 09 Oct 2023 | 00:25:00 | |
This episode takes an in-depth look into how A.I. is being used to attack networks, the identification of socially driven A.I. attacks, defending against A.I. driven attacks and how to use A.I. systems safely with renowned ethical hacker Erica Burgess. Learn more about the resources discussed in this episode:
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| Historic & Future Trends of Cannabis Regulation | 02 Oct 2023 | 00:32:30 | |
Lewis Koski, CSO, joined Metrc in March 2019 where he originally served as COO. Previously, Lewis helped build the first state agency in the U.S. to develop and implement medical and adult-use cannabis policy, serving as the director of the Colorado Marijuana Enforcement Division. His conversation with Tyler's Alex Valvassori digs into cannabis regulation and policy trends. Find out more about the resources discussed in this episode:
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| CAD Innovations with Carbyne | 18 Sep 2023 | 00:34:48 | |
To learn more about the resources discussed in this episode, click the links below:
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| Data Beyond The CDO’s Office | 12 Sep 2023 | 00:45:02 | |
We want to hear from you! Take this survey to share more about what you like about the Tyler Tech podcast: ***Tyler Tech Podcast Survey*** Learn more about the topics discussed in today's episode here:
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| Government's Data-Driven Journey | 21 Aug 2023 | 00:20:27 | |
Data management and analysis tools can empower governments to manage, fix, and prevent issues within their community services. Discover the resources referenced in the episode:
In this episode, Franklin Williams, Tyler's Data & Insights Division president, joins the pod to discuss the development and evolution of data programs, examples of jurisdictions harnessing the power of their data, and what future trends in data management governments should be ready for. | |||
| 2024 Tyler Tech Podcast Highlights: Public Sector Modernization Strategies | 06 Jan 2025 | 00:18:00 | |
In this episode of the Tyler Tech Podcast, we revisit highlights from some of our most engaging 2024 conversations, focusing on strategies for public sector modernization. From cloud adoption and cybersecurity to AI-driven decision-making and improving accessibility, these discussions explore how digital transformation is shaping the future of public sector innovation. Russell Gainford, Tyler’s Chief Cloud Officer, discusses the importance of cloud adoption and avoiding the risks of technical debt in outdated systems. He shares how strategic planning and leadership alignment can ensure modernization success. Sascha Ohler, Vice President of Outdoor Recreation at Tyler, reveals how technology is enhancing state parks, delivering seamless visitor experiences, and making the outdoors more inclusive for all. Rita Reynolds, CIO of the National Association of Counties (NACo), addresses the challenges counties face in workforce recruitment, cybersecurity, and aligning IT strategies to meet modern demands. Vivek Mehta, Vice President and General Manager of Tyler’s Platform Solutions Division, explores how artificial intelligence (AI) is enabling governments to boost productivity, enhance decision-making, and improve service delivery while navigating adoption barriers. This episode also celebrates inspiring stories from public sector organizations making a tangible difference in their communities through impactful technology. These examples of innovation highlight the possibilities when purpose-driven solutions meet government needs. For Tyler clients, applications are now open for the Tyler Excellence Awards, which honor organizations driving meaningful change with forward-thinking approaches. Submit your application here. You can also read more about excellence in the public sector below:
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| Improve Resident Engagement with Identity and Access Management | 07 Aug 2023 | 00:31:16 | |
Citizen identity and access management solutions can enhance government's digital engagements with their residents. Discover the resources referenced in the episode:
In this episode, Mike Teeters, Tyler’s Senior Product Manager of Corporate Development, and Nick Winston, Sr. Director of Product Strategy for Tyler's Digital Solutions Division, share their thoughts on CIAM, how residents are interacting with these systems, and how governments can deliver better services by creating a digital profile for their residents that can be shared across departments and jurisdictions. | |||
| Leveraging the Cloud to Elevate the Digital Resident Experience | 24 Jul 2023 | 00:27:52 | |
Learn more about how Tyler can partner with you to modernize your government software and enhance your resident experience here. Discover the resources referenced in the episode:
In this episode, Russell Gainford, Tyler’s Sr. Vice President of Cloud Strategy & Operations, joins host Beth Amann to discuss the evolution of digital government services and how cloud technology can not only provide seamless, integrated services but also significantly enhance the resident experience. The team discusses the shift to modern cloud-based services, how governments can assess their tech stacks, and why this shift is achievable– no matter where you are in your digital journey. | |||