In this episode of the Veterinary Leadership Success Show, we’re shaking things up with a fresh format, bringing you real-life insights straight from the front lines. You’ll hear from veterinary leaders navigating their own leadership journeys, sharing the raw, unfiltered stories of their wins, challenges, and ‘aha’ moments.

Today, I’m joined by Dr. Casandra Fowler from Harmony Animal Hospital, who has been part of the Veterinary Leadership Academy for quite some time. Casandra’s got a remarkable story about transforming her practice from a place bogged down with team toxicity to one of genuine harmony. She and her practice manager, Denise Meredith, open up about the rocky road they travelled to build a tight-knit and effective team.

Harmony Animal Hospital opened in September of 2019 as the first Fear Free Certified veterinary clinic in Northern Virginia. Dr. Casandra Fowler collected a team of 4 dedicated support staff to help her realize the dream of opening her own veterinary practice. The team set out to create a loving and supportive environment, dedicated to providing the highest level of veterinary medicine along with friendly, compassionate service.

Dr. Fowler's clinic has seen tremendous growth, thanks to strong leadership and a dedicated team. But there was a time when the day-to-day grind of handling staff drama and low-value tasks kept Dr. Fowler from focusing on what really mattered. The practice was doing well on paper, but she was overwhelmed and trapped in constant staff drama. Toxicity within the team sapped her passion for creating the thriving, fear-free practice she had always envisioned. Yet, with hard work and determination, she turned things around, leading to an incredible 250% growth in revenue and a healthy culture, free of fear.

This is an episode you’ll want to tune in for. Grab your pen, your notepad, and let’s dive in.

And if you’re looking for a little guidance on your leadership journey, check out my Veterinary Leadership Academy. We’re all about giving you the skills and tools to build a thriving, sustainable practice culture—freeing up your time and letting you focus on what truly matters for you and your team.

Episode Outline:

• [00:02:20] Overcoming team toxicity and building a positive culture.
• [00:06:36] The startup journey and finding the right team dynamics.
• [00:08:20] Hiring for values, not just skills, and finding the right fit.
• [00:12:45] Making courageous staffing decisions.
• [00:17:24] Aligning role fit with practice values.
• [00:21:15] Embracing eco-friendly practices and community involvement.
• [00:23:23] Tips for hiring the right people and sustaining a positive work environment.

Connect with Harmony Animal Hospital:

• Visit Harmony Animal Hospital to learn more about their services and values.

Veterinary Leadership Academy:

• Visit The Veterinary Leadership Academy to learn more about becoming the leader your team deserves.

Follow Dr. Dave Nicol:

Stay connected with Dr. Dave Nicol on Instagram and Facebook for more insights on veterinary leadership. Visit drdavenicol.com for additional resources.

In this 100th episode of the Veterinary Leadership Success Show, we dive into a common yet critical question for veterinary leaders: should you promote from within your team or hire externally for a new role? This decision can significantly impact your practice's culture, efficiency, and overall success. I’ll share my insights on evaluating your practice’s current state, the team dynamics, and the pros and cons of both approaches. Whether you're dealing with a vacancy or planning for future growth, this episode will equip you with the knowledge to make informed and strategic hiring decisions.

Throughout the episode, we'll explore various scenarios and considerations that can help you decide the best course of action. We'll discuss the importance of context—such as the size and state of your practice and the experience level of your team—and how these factors influence whether promoting from within or hiring externally is more beneficial. Additionally, I’ll share some personal experiences and highlight the challenges and opportunities each approach presents.

Making the right choice between promoting from within and hiring externally requires careful consideration of multiple factors. By understanding the needs of your practice and team, you can create a supportive and effective environment that promotes growth and success. Tune in for practical advice and actionable strategies to navigate this critical aspect of veterinary leadership.

Remember, the goal is to build a team that's not just capable, but also aligned with your practice's culture and values. Whether you decide to nurture talent from within or bring in fresh perspectives, what's most important is that you support your team every step of the way. After all, a well-supported team is the cornerstone of a thriving practice. So, take the time to weigh your options, and you'll make the right choice for your team and your practice. 

Episode Outline:

• [00:00] Introduction
• [00:30] The Dilemma: Promote from Within or Hire Externally?
• [01:18] Evaluating Your Practice’s Current State
• [02:40] Assessing Team Dynamics and Capabilities
• [05:00] The Benefits of Promoting from Within
• [07:15] The Challenges of Internal Promotions
• [09:50] When to Consider Hiring Externally
• [12:30] The Risks and Rewards of External Hires
• [15:00] Practical Tips for Making the Right Decision
• [17:00] Conclusion and Key Takeaways

Connect with Dave:

• Follow Dave Nicol on social media: Instagram, Twitter, Facebook
• Visit drdavenicol.com for more insights and resources.

Episode Description

In this episode of the Veterinary Leadership Success Podcast, Dr. Dave Nicol announces his upcoming talks at VMX and shares his excitement about presenting new content. He discusses his schedule and highlights a specific talk titled "Just a GP Veterinarian: Overcoming Imposter Syndrome," which will be hosted by IDEX. Dr. Nicol expresses his honor and enthusiasm for speaking with students and empowers veterinary practice owners and managers to become effective leaders. 

Tune in for practical tips and insights on leadership in the veterinary profession.

Episode Outline

• [00:02:28] Managing online negativity with real-life success stories.
• [00:04:09] Create Clarity with a Vision.
• [00:07:46] A double M brand.

Quotes

• "Create a culture that supports your mission."

Episode Description

In this episode, Dr. Dave Nicol, a veterinarian and leadership expert, provides a response to Adrian Chiles' controversial article in the Guardian (https://www.theguardian.com/commentisfree/2023/nov/15/what-have-i-learned-after-three-years-of-dog-ownership-never-trust-a-vet) and to the wider ignorance in the media. Understanding the unique dynamics and demands of running a successful veterinary practice as an owner himself, Dr. Dave is passionate about empowering his listeners to create a workplace where both people and pets can thrive.

The episode delves into the issue of ignorance in the media and its impact on people's perception of veterinarians. Dr. Dave encourages veterinary professionals to vaccinate themselves against this ignorance and not let it affect their work. While acknowledging the challenges, he emphasizes the importance of navigating the leadership challenges in the veterinary profession.

Furthermore, the episode addresses the burnout experienced by younger veterinarians in their careers. Dr. Dave attributes this burnout to a lack of communication and business skills, which are not adequately taught in veterinary training. The disruptions in university training and lockdowns have also hindered the development of social skills, leading to increased anxiety and stress among younger vets.

To address these challenges, Dr. Dave calls for leaders, business owners, and practice owners to take responsibility in teaching these essential skills to the younger generation. He also urges individual veterinarians to take charge of their own development in these areas.

Episode Outline

• [00:01:09] Lack of trust in vets.
• [00:05:30] Kennel cough and misdiagnosis.
• [00:09:39] Media responsibility and mental health.
• [00:12:08] Vets practicing defensive medicine.
• [00:15:46] Clients are not the enemy.
• [00:18:47] Take care and we'll see you next time on the Veterinary Leadership Success Show.

Quotes

• “And I do think there's a responsibility on media to think really carefully about this, especially when you're dealing with a group of individuals with a suicide rate of somewhere between 2 and 4 times the national average.”
• "Clients are not the enemy."
• "There is not a group of people on this planet that I think is more worthy of your trust."

Episode Description

In this week’s Veterinary Leadership Success Show podcast, Dr. Dave is joined by Dr. Saye Clement as they discuss the significance of self-awareness as a crucial trait for effective leadership. Dr. Saye also compares self-awareness to building muscle at the gym, stating that it is a skill that can be developed and improved upon. While some individuals may have a natural inclination towards self-awareness, Dr. Saye suggests that everyone can work on enhancing this trait.

Furthermore, Dr. Saye shares a personal experience where she had someone in their practice who served as their moral compass. This individual helped them maintain self-awareness during times when they were not at their best. They would approach Dr. Saye, recognizing her emotional state, and check if she was okay or needed a break.

Dr. Saye emphasizes that very few people are born ready to fit the mold of a leader and that leadership is a skill that is developed over time. She notes that while some individuals may be more naturally inclined towards self-awareness, it is a trait that can be cultivated by everyone. When discussing ways to build or enhance self-awareness, Dr. Saye suggests focusing specifically on self-awareness rather than being aware of everything else.

Overall, the episode underscores the value of building self-awareness as a leader and highlights that it can be developed through practice and feedback from others. It emphasizes the importance of recognizing and acknowledging one's own strengths and weaknesses in order to grow and improve as a leader.

Episode Outline

• [00:02:29] Effective leadership and execution.
• [00:05:10] Great leaders and developing others.
• [00:07:17] Building self-awareness.
• [00:11:09] Good leaders are humble.
• [00:14:22] Reasons for errors and judgment.
• [00:18:30] Leadership energy and aging.
• [00:21:14] Practicing leadership mindset.

Quotes

• "If we cannot be humble about our mistakes, then the concern is that how can we expect anyone else to be willing to learn from errors or to realize it's psychologically a safe place for them to make an error and not try and hide it."
• "I think the great leaders are the ones who will develop the people who follow them far more than they develop themselves, and that they care more about the people who follow them than they do themselves."
• "And I think part of really good leadership is actually recognizing that about yourself and saying, Hey, I'm not at my best today."

Episode Links

Dr. Saye's LinkedIn: https://ca.linkedin.com/in/saye-clement-52a01422a

Episode Description 

Welcome to the Veterinary Leadership Success podcast, hosted by Dr. Dave Nicol, a veterinarian and seasoned leadership expert. In this week's insightful episode, Dr. Dave draws parallels between the challenges faced in competitive triathlons and the world of veterinary practice management. This gripping episode delves into the valuable lessons learned from a season spent as a competitive triathlete and how these lessons are applicable to the landscape of veterinary team leadership.

Dr. Dave shares his first-hand experiences, providing a compelling narrative about perseverance, meticulous planning, adaptability, the importance of a supportive team, the significance of rest, setting boundaries, and the transformative power of confidence. Through engaging anecdotes and personal insights, he masterfully weaves together the worlds of sports and veterinary leadership, offering practical tips and strategies for navigating the challenges faced by practice owners and managers.

From the crucial lesson of "keep going," emphasizing the necessity of resilience during the toughest moments, to the meticulous planning required in both triathlon races and veterinary leadership, this episode offers invaluable insights. Dr. Dave uncovers the significance of adaptability, the support provided by a cohesive team, the importance of adequate rest, and the art of setting realistic boundaries to maintain a balanced life.

Furthermore, he delves into the pivotal role of confidence, highlighting how experience and continuous learning foster genuine confidence, a quality essential for earning trust and success in the veterinary field.

Listeners will be captivated by Dr. Dave's storytelling, as he seamlessly translates his triathlon experiences into practical takeaways for effective veterinary leadership. His engaging delivery and relatable anecdotes ensure that each lesson resonates deeply with the audience, inspiring them to embrace these principles and apply them in their veterinary practice endeavors.

Tune in to gain exclusive access to these invaluable lessons drawn from the fiercely competitive world of triathlons, empowering veterinary professionals to become the leaders their teams truly deserve. Join Dr. Dave Nicol on this transformative journey, and discover how the tenacity and strategies from the triathlon track can be applied to elevate your veterinary leadership game.

Episode Outline 

• [00:00] Episode intro
• [01:21] Lesson 1: Keep Going 
• [04:41] Lesson 2: Make a Plan 
• [08:48] Lesson 3: Adaptability 
• [11:53] Lesson 4: Supportive Teams 
• [15:51] Lesson 5: Rest Matters 
• [19:19] Lesson 6: Setting Boundaries 
• [22:26] Lesson 7: Confidence Matters 
• [23:57] The end 

Quotes 

• "Keep going. Forward momentum is everything. And eventually, you will get to the end of that bit of the race."

• "Having a plan makes all the difference, partly because you've got an objective, but partly because a plan is not just about what you want to accomplish, it's how you're going to accomplish it."

• "Being open to the fact that you will not control everything and being able to rather like bamboo bend in the breeze rather than break is an essential skill and mindset that I think all leaders should adopt."

• "Rest matters. You will not perform your best without it."

• "Your confidence that isn't earned, it's not warranted, is arrogance. But genuine confidence because you have learned and you've earned your place at the table as a leader, that's just gold dust."

Episode Description

Welcome to the Veterinary Leadership Success Podcast, where Dr. Dave Nicol, a veterinarian and leadership expert, takes you on a journey of insights and practical tips in veterinary team leadership. In this dynamic and engaging episode titled "Lessons from the Triathlon: Part 1," Dr. Dave shares a captivating narrative based on his personal experience competing in a triathlon and the invaluable lessons he's learned along the way.

Throughout this episode, Dr. Dave candidly discusses seven pivotal lessons extracted from his season as a triathlete. From the importance of taking the first step despite uncertainties to the value of persistent practice leading to progress, he effortlessly draws parallels between athletic endeavors and the challenges faced by veterinary leaders in managing their teams.

Sharing anecdotes from his journey, Dr. Dave delves into the significance of identifying weaknesses, setting clear goals, and fostering a supportive community of training buddies. He also explores the vital role of acknowledging achievements and the power of patience and persistence in achieving long-term objectives, both in sports and veterinary leadership.

Listeners are treated to a wealth of wisdom that transcends the world of triathlon, resonating deeply with the demands and intricacies of veterinary leadership. Dr. Dave's storytelling and practical examples create a bridge between athletic experiences and the professional landscape, offering a unique perspective on how personal growth and skill development in sports correlate with effective leadership practices in the veterinary field.

As the episode unfolds, Dr. Dave seamlessly weaves together motivational anecdotes with insightful guidance, providing a comprehensive roadmap for aspiring leaders in veterinary practice. He invites listeners to reflect on their own experiences, urging them to share their lessons from sports and how these translate into their roles as veterinary practice leaders.

This episode not only enlightens but also inspires veterinary professionals to adopt a proactive approach, encouraging them to embrace challenges, set ambitious goals, foster a supportive team environment, and persistently work towards long-term success. Tune in to this invigorating episode and discover how the triumphs and setbacks of a triathlete resonate with the world of veterinary leadership.

Episode Outline 

• [00:00] Episode Intro
• [01:22] Lesson 1: You Don't Know Until You Try
• [03:52] Lesson 2: Practice Makes Progress 
• [05:51] Lesson 3: Know Your Weaknesses
• [07:21] Lesson 4: Goal Setting is Crucial
• [09:01] Lesson 5: Training Buddies Matter
• [10:49] Lesson 6: Celebrate Accomplishments
• [12:26] Lesson 7: Be Patient & Persistent 
• [14:26] episode wrap up
• [16:17] The end 

Quotes 

• "You don't know what you don't know until you try. And also the truth is, if you don't try, you will never accomplish that thing. So you might as well have a go."

• "Practice makes progress. And the wonderful thing about endurance sports is that you're building an engine."

• "If you suck at something, you've got to do something about that... you've got to be honest with yourself, it's there and then you can make a plan to address that one way or the other."

• "Goal setting is incredibly important... that goal has been really important in motivating me, particularly through winter and the long, effectively training all year round."

• "Rome wasn't built in a day. Fitness is not gained to the level you require in six months or a year. We are playing the long game here."

Connect with Dr. Dave Nicol 

• Email
• LinkedIn
• Instagram
• Twitter

Episode Description 

Welcome to the Ventury Leadership Success podcast, where Dr. Dave Nicol, a seasoned veterinarian and leadership expert, delves into the crucial topic of feedback within the world of veterinary practice. In this insightful episode, Dr. Nicol breaks down the intricacies of feedback and why it is the lifeblood of any high-performing practice.

Dr. Nicol begins by explaining the growth cycle, emphasizing the need to set clear objectives and tasks to facilitate growth. Feedback plays a pivotal role in this process, acting as a vital compass to ensure you stay on the right track.

One of the central themes of this episode is creating a culture of feedback. Dr. Nicol highlights the importance of expecting feedback from everyone, including the practice owner and ultimate leader. He underscores that feedback should be considered a gift, offered with the intent of helping individuals improve. Dr. Nicol outlines the key rules for both giving and receiving feedback, emphasizing that it should be a psychologically safe experience.

In the heart of the episode, Dr. Nicol offers a structured approach to delivering effective feedback. He provides practical steps, from asking for permission and assessing the timing to framing feedback as a helpful gesture. The host explains the art of describing observed behaviors, offering advice when needed, and showing appreciation for receiving feedback. The episode emphasizes the power of coaching in the feedback process, enhancing its effectiveness.

Receiving feedback gracefully is another important aspect covered by Dr. Nicol. He advises listeners to be open to feedback, accept it when emotionally ready, and understand that feedback is not a personal attack. The episode offers guidance on processing and reflecting on feedback, even if you disagree with it, all while maintaining a constructive approach.

Dr. Dave Nicol concludes the episode with a recap of the key takeaways, highlighting the transformative impact feedback can have on practice dynamics. He encourages listeners to share their experiences with feedback and previews upcoming topics for discussion in future episodes.

Join us in this episode as we explore the critical role of feedback in veterinary practice and learn how to master the art of giving and receiving feedback for the benefit of your team and practice. Don't forget to leave a review on iTunes and share this valuable podcast with your veterinary colleagues. Be safe, be well, and be happy!

Episode Outline 

• [00:00] Introduction
• [01:04] Understanding the Growth Cycle 
• [04:31] Creating a Feedback Culture 
• [08:31] Effective Feedback Delivery 
• [12:32] Receiving Feedback Gracefully 
• [17:31] Recap and Conclusion 
• [18:02] Closing Remarks 

Quotes

• "Feedback is a necessary step in the growth and development of healthy, functional practices. Feedback needs to be given and received in a psychologically safe way."
• "Feedback must be given positively, much more often than it is in a way that is challenging. There is a process you go through for giving feedback that's about stopping, checking in that it's okay, signaling your intent, delivering the feedback and checking in at the end."
• "When to give feedback: Frequently and as close to the event as possible. How to give feedback: Ask for permission, assess the timing, frame it to make it feel safe, describe the observed behavior, offer advice or suggestions (if appropriate), show appreciation for receiving feedback."
• "Be open to receiving feedback, accept it when emotionally capable. Recognize that feedback is not a personal attack, even if it can feel like that sometimes. Your job is to process the feedback, reflect on it and do something with it, which may be disagreeing with it."
• "Feedback is a necessary step in growth and development of healthy, functional practices. Feedback needs to be given regularly and often, and everybody needs to be used to giving and receiving it. Feedback must be given positively, much more often than it is in a way that is challenging."

Connect with Dr. Dave Nicol 

• Email
• LinkedIn
• Instagram
• Twitter

Episode Description

Are you a veterinary practice owner feeling overwhelmed by the constant challenges and demands of your clinic? In this episode of the Veterinary Leadership Success podcast, your host, Dr. Dave Nicol, dives into the world of strategic planning for practice owners.

Explore the common feelings of being out of control as a practice owner and the stressors that come with it. Discover the importance of strategic planning and how it can empower practice owners to take charge of their clinics. Dr. Nicol outlines the strategic planning meeting process, from analyzing the past to identifying opportunities and threats in the market.

Learn how to prioritize key issues and apply the Pareto Principle to bring about transformative changes in your practice. Hear Dr. Dave Nicol's words of encouragement and a call to action for practice owners to implement strategic planning in their clinics.

By the end of this episode, you'll have a clear understanding of how strategic planning can shift your role from being owned by your practice to owning and being in charge of your practice. Don't miss this insightful discussion that can lead to a brighter future for your veterinary clinic.

For more leadership insights and to connect with Dr. Dave Nicol, visit the Veterinary Leadership Success podcast. Be sure to subscribe and share this episode with fellow practice owners and managers who aspire to be the leaders their teams deserve.

Episode Outline 

• [00:00] Episode intro 
• [01:02] Podcast Focus: Leadership in Veterinary Practice
• [02:01] Strategic Planning for Veterinary Practice Owners
• [02:32] Discussion of the common challenges and stressors faced by veterinary practice owners
• [03:32] Explanation of how strategic planning can help practice owners regain control
• [05:33] Detailed breakdown of the strategic planning meeting process
• [06:06] Steps: Analysis of the past, lessons learned, addressing uncomfortable truths, SWOT analysis, and market analysis
• [07:01] Explaining the Pareto Principle and its relevance to practice improvement
• [07:31] Illustrating how strategic planning can lead to positive transformations in the practice
• [08:32] Emphasizing the importance of committing time and resources to the strategic planning process
• [09:34] Encouragement for practice owners
• [16:00] The end

Quotes 

• "What got me from the point of feeling like I was reacting to the point where I was in control was a process called a strategic planning process."

• "This meeting takes time, but what takes time is to set aside time to work on the thing or things that you deem worthy of your attention as a leadership group."

• "By eliminating the problems, the sources of problems, the problems evaporate, they melt away."

• "It is quite possible to fall back in love with your practice, no problems, just as it is possible to fall out of love with it if you make a poor hire."

• "Strategic planning gives you the gift that takes you from being owned by your practice to owning and being in charge of your practice."

Connect with Dr. Dave Nicol 

• Email
• LinkedIn
• Instagram
• Twitter

Welcome to the Veterinary Leadership Success podcast, the go-to show for veterinary practice owners and managers striving to be the leaders their teams deserve. Hosted by veterinarian and leadership expert, Dr. Dave Nicol, this podcast dives deep into the critical topics of veterinary team leadership.

In this episode, Dr. Dave Nicol discusses the delicate balance between setting boundaries and maintaining efficiency in the veterinary profession. Many in the field find themselves struggling to manage their workload and personal lives, and boundaries have become crucial for preserving mental well-being. However, setting boundaries can't mean sacrificing productivity.

Dr. Dave explores five options for achieving this balance:

• Lower Expectations: Adjust your expectations either at work or in your personal life to accommodate your boundaries.
• Delegate: Overcome control freak tendencies and delegate tasks to your team.
• Automation: Utilize automation tools and software to streamline repetitive tasks.
• AI Assistance: Embrace AI, like ChatGPT, to handle tasks such as content creation, documentation, and more.
• Reuse Content: Maximize content efficiency by repurposing and generating derivative content from your original work.

Dr. Dave Nicol provides valuable insights, practical tips, and real-world experiences to help veterinary leaders navigate the challenges of setting boundaries without compromising productivity. Listen in and discover how efficiency can be the solution to maintaining a healthy work-life balance while still saying yes to your professional responsibilities.

Join the conversation and share your thoughts with Dr. Dave on social media. Tune in to the Veterinary Leadership Success Show and learn how to be a more effective leader while preserving your well-being. Don't forget to leave a review on iTunes and share this podcast with your colleagues in the veterinary field. Until next time, be safe, be well, and be happy.

Episode Outline 

• [00:00] Episode intro 
• [01:25] Life of a vet without boundaries 
• [03:05] Setting boundaries using efficiency
• [03:54] Option 1: Lower expectation
• [04:55] Option 2: Delegate
• [07:35] Option 3: Use automation
• [09:08] Option 4: Use AI
• [11:50] Option 5: Use content for marketing channels 
• [13:11] Episode wrap up
• [14:23] The end 

Show Links 

• https://www.drdavenicol.com/about 
• https://www.drdavenicol.com/podcasts 

Connect with Dr. Dave Nicol 

• Email
• LinkedIn
• Instagram
• Twitter

Welcome to another insightful episode of the Veterinary Leadership Success podcast. In this episode, host Dr. Dave Nicol, a veterinarian and leadership expert, takes you on a journey into the delicate balance between technology integration and the customer experience within veterinary practice. Driven by recent personal experience, Dr. Nicol dissects the pitfalls that can arise when technology is adopted without a comprehensive strategy.

As the leader of your veterinary practice, you're confronted with a multitude of decisions regarding the integration of technology. Dr. Nicol discusses the key questions you should ask yourself before embracing any new technological solution. Can it enhance the customer experience? Will it contribute positively to clinical processes? How can it amplify overall efficiency?

By exploring a real-world example involving a well-being clinic, Dr. Nicol emphasizes the importance of aligning technology with your practice's core mission and objectives. Whether you're considering the implementation of telemedicine, AI-driven communication tools, or other innovative solutions, this episode provides essential guidance to ensure that your practice thrives without sacrificing the essence of compassionate and effective care.

Veterinary leaders play a crucial role in shaping the success of their practices and the well-being of their teams and patients. 

Tune in to this episode and gain invaluable insights into harnessing technology's potential while preserving the heart and soul of your practice's mission.

Episode Outline 

• [00:00] Episode intro 
• [02:00] Dr. Dave Nicol reflects on his interaction with the human medical sector.
• [07:31] The downside of inappropriate technology in the medical sector.
• [08:23] The era of advanced medical technology.
• [09:14] Creating systems that work using new technology.
• [09:47] Aspects to consider before applying new technology to your system.
• [11:19] Using Practice objectives to assess the usefulness of a technology.
• [13:15] Episode wrap up
• [14:13] The end 

Show Links 

• https://www.drdavenicol.com/about 
• https://www.drdavenicol.com/podcasts 

Connect with Dr. Dave Nicol 

• Email
• LinkedIn
• Instagram
• Twitter

In this Veterinary Leadership Success Podcast episode, we're taking a practical approach to bring your practice's core values to life. Values aren't just words on a page; they're the foundation of a thriving workplace culture. Join us as we explore 10 actionable ways practices are integrating their values into their day-to-day operations.

We'll cover everything from weaving values into your everyday conversations, creating visually appealing vision posters that capture your values, using values to guide your recruitment process, and crafting job adverts that resonate with potential hires. Discover the power of asking interview questions based on your values to identify candidates who align with your practice culture.

As a leader, you'll learn how to invest time in your onboarding process, dedicating a portion to thoroughly discussing your values and what they look like in action. Moreover, we explore the impact of recognizing and rewarding individuals who embody your values, strengthening the culture you're building.

If you're ready to create a workplace where people and pets thrive, tune in to this episode and take the first steps toward transforming your practice's culture. Don't forget to leave a review and share this podcast with your fellow veterinary professionals. Until next time, stay safe, stay well, and stay inspired.

Episode Outline 

• [00:00] EPisode intro 
• [01:34] Practice example 1: Talk about values all the time 
• [02:31] Practice example 2: Make a visual poster of the values
• [03:37] Practice example 3: Use your values in your recruitment process
• [04:38] Practice example 4: write job adverts that incorporate your values and bring the values to life
• [05:13] Practice example 5: Ask interview questions based on your values 
• [05:52] Practice example 6: Discuss your values with every new hire during the onboarding process
• [06:45] Practice example 7: Create a shout-out a colleague initiative 
• [08:55] Practice example 8: Recognize people based on your values
• [09:23] Practice example 9: don't just recognize them based on values reward them based on values 
• [10:45] Practice example 10: Discussing values in meeting
• [12:29] Episode wrap up
• [14:06] The end

Show Links 

• https://www.drdavenicol.com/about 
• https://www.drdavenicol.com/podcasts 

Connect with Dr. Dave Nicol 

• Email
• LinkedIn
• Instagram
• Twitter

In this episode of the Veterinary Leadership Success Show, Dr. Dave Nicol dives into one of the most pressing questions faced by veterinary leaders: "How on earth do you find an extra half an hour every week to do a one-on-one meeting with every team member and not go mad?" After his 25 years of running and coaching veterinary practices to success, Dr. Dave understands the struggle of balancing clinical duties with leadership responsibilities and offers his insights on why these meetings are crucial for performance management. 

Dr. Dave emphasizes that meetings, when done right, are far from useless; they are essential for ensuring that your team is aligned, motivated, and performing at their best. He goes on to break down the different types of performance meetings that every practice should implement, including annual planning meetings, quarterly reviews, and weekly BAAM (Bonding, Accomplishments, Actions, Mentoring) meetings. He shares practical strategies for managing these sessions without overwhelming you or your team. By keeping team sizes manageable and delegating non-leadership tasks, Dr. Dave explains how you can create a more structured and supportive environment for your staff. He uses real-life examples to illustrate how these practices lead to happier, more productive teams.

Dr. Dave reiterates the importance of prioritizing these one-on-one check-ins. He reminds us that effective performance management isn't just about adding more meetings to your schedule; it's about making smart use of your time to invest in your team's growth and well-being. As Dr. Dave puts it, "The key to a smooth-running practice is not just hard work but also smart work."

Tune in to learn how to implement these changes in your practice and start seeing the positive ripple effects on your team's morale and productivity today.

Episode Outline

[00:00] Introduction

[00:47] Listener Question

[02:10] The Importance of Performance Management

[03:24] Types of Performance Meetings

[06:06] Managing Team Size and Responsibilities

[09:22] The Ripple Effect of Poor Management

[12:15] Practical Tips for Implementing One-on-One Meetings

[14:00] Conclusion

Connect with Dave:

• Follow Dave Nicol on social media: Instagram, Twitter, Facebook
• Visit drdavenicol.com for more insights and resources.

Welcome to another insightful episode of the Veterinary Leadership Success podcast! In this engaging session, your host, veterinarian, and seasoned leadership expert Dr. Dave Nicol, delves into the crucial topic of crafting values within your veterinary practice. As a dedicated practice owner or manager, you'll discover the power of values in creating a harmonious and thriving workplace environment.

If you're a practice owner or manager eager to foster effective leadership skills, this podcast is a must-listen. Dr. Nicol shares his insights and experiences, providing step-by-step guidance on how to create meaningful and impactful values for your veterinary team. Whether you're a seasoned practitioner or just starting out, this episode will equip you with the tools to articulate and instill values that resonate with your team's unique dynamics and aspirations.

Dr. Nicol unravels the process of defining values, from involving the right people in the process to crafting a shared set of values. He presents an innovative approach to selecting values by having team members individually rank their top choices, ultimately resulting in a concise list of values that genuinely matter to your team.

Dr. Nicol further demonstrates how to bring these values to life. Through vivid examples, he shows how to interpret values from various angles, applying them to client interactions, teamwork, decision-making, and personal growth. This approach transforms abstract values into actionable principles that guide behavior and decisions across the practice.

By the end of the episode, you'll have gained a comprehensive understanding of how to create, articulate, and infuse values within your veterinary practice. Dr. Dave Nicol's expertise and practical insights ensure that you're equipped to establish a workplace culture that not only empowers your team but also contributes to the betterment of both pets and people.

Tune in now to learn how to craft values that resonate, inspire, and transform your veterinary practice into a thriving, cohesive, and growth-oriented environment.

Episode Outline 

• [00:00] Episode outline
• [01:30] Values in creating workplace culture
• [01:58] Right person to go to when creating values
• [03:33] Creating values in an organization with several departments or people
• [05:05] Ways of coming up with the values 
• [07:35] Possible maximum number of values
• [09:03] Shaping values in the context of your workplace 
• [11:47] Examples of good values
• [16:21] Episode wrap-up 
• [18:19] The end 

Show Links 

• https://www.drdavenicol.com/about 
• https://www.drdavenicol.com/podcasts 

Connect with Dr. Dave Nicol 

• Email
• LinkedIn
• Instagram
• Twitter

Welcome to another episode of the Veterinary Leadership Success Show, hosted by Dr. Dave Nicol. In this episode, the show explores the concept of values and their significance in our lives. The host dives into the definition of values, describing them as the defining beliefs deep at our core that determine our behaviors and interactions with the world around us.

The episode emphasizes the importance of values in leadership and explains how they are formed through childhood experiences, parental interactions, peer groups, cultural influences, and significant events. The show emphasizes that not everyone shares the same values and that values are like a mental fingerprint, unique to each individual.

The episode further explores the significance of shared values in organizational environments, where multiple individuals work together. It clarifies that having a foundation of shared values does not mean everyone should think or look the same but rather that diversity of thought and experiences leads to better outcomes. However, shared values help navigate complex situations and make difficult decisions.

Using examples, the show illustrates how conflicting values can lead to different behaviors and potential conflicts within teams. It acknowledges that conflict is natural but emphasizes that shared values help navigate these situations and make decisions that align with one's moral compass.

The importance of identifying and articulating one's values as a leader is highlighted, as well as using these values to attract like-minded individuals to the organization. The episode concludes by encouraging listeners to reflect on their values and to intentionally use them to make decisions that lead to personal fulfilment, positive team dynamics, and the long-term success of a veterinary practice.

Tune in to enjoy the full episode!

Episode Outline 

• [00:00] Episode intro
• [01:29] Definition of values
• [03:03] Why values matter 
• [04:16] Importance of values in an organizational setting 
• [06:00] Examples of conflicting values
• [08:20] Decisions led by values VS those led by events 
• [11:24] Living a life of values 
• [16:44] Leading an organization based on solid values 
• [18:00] Episode wrap up
• [19:12] The end 

Show Links 

• https://www.drdavenicol.com/about 
• https://www.drdavenicol.com/podcasts 

Connect with Dr. Dave Nicol 

• LinkedIn
• Instagram
• Twitter

Leadership is an essential element for the success of any business venture. In this episode of the Veterinary Leadership Success podcast, Dr. Dave Nicol, a veterinarian and leadership expert, discusses the definition and importance of leadership in veterinary practice. He emphasizes the need for a practical definition of leadership and highlights the process of bringing people together to work towards a shared objective sustainably.  

Dr. Dave Nicol starts by sharing his perspective on leadership. He believes that having a clear definition of leadership is crucial for effective leadership. He criticizes the generic definitions found in magazines and argues that they don't provide practical guidance for running a veterinary practice. Instead, he suggests viewing leadership as a box of tools that everyone in the practice can utilize.

Throughout the episode, Dr. Dave Nicol touches on various aspects of leadership, such as creating a vision, articulating values, hiring, and managing human capital. He stresses the importance of clarity in job descriptions and connecting day-to-day work to the organization's mission. By doing so, he believes that veterinary practices can foster a sense of purpose and engagement among the team.

So, my friend, if you're ready to gain some valuable insights on leadership in veterinary practice, I highly recommend giving this episode a listen. Let's learn together and discover how we can become better leaders in our own lives.

Episode Outline 

• [00:00] Episode Intro 
• [01:26] Definition of leadership 
• [04:15] Main areas of focus in leadership
• [05:45] Breaking down the process of leadership 
• [07:04] Relationship between a leader and other people
• [09:10] Sustainability in leadership
• [10:44] Episode wrap up
• [11:58] The end 

Show Links 

• https://www.drdavenicol.com/vls-podcast
• https://www.drdavenicol.com/about 

Connect with Dr. Dave Nicol 

• Email
• LinkedIn
• Instagram
• Twitter

Welcome to the [first] Veterinary Leadership Success Show. Today's show reveals a brand new format, a change in the guard of the presenter and a slightly tweaked name.

"But why?", you call. Well, that's a very fair question and the answer is that the world is full of chat-show-style podcasts (Blunt Dissection being one of the original and best!) These shows', while great, offer very little specific guidance relevant to a particular topic, and it's a little random whether you get a good episode or not.

So we wanted to further state our claim to being the best source of leadership advice and training in the veterinary universe. We're a place where you get awesome actionable advice to help you lead your veterinary team whether you listen to our podcast or take a class!

So, out go the longer form open interview questions and in comes the straight-to-the-point advice direct from new host and leadership expert, Dr Dave Nicol.

In upcoming episodes, we'll explore traits, skills, and mindsets that make a great leader, covering the big issues that really matter when it comes to being a great leader. We're talking Vision-casting, team building, performance management, conflict resolution, hiring, firing, looking after yourself as a leader, and plenty more besides. As a listener, you will be inspired and empowered to move confidently on your leadership journey.

Stay tuned for future episodes, and don't forget to subscribe to the podcast. Together, let's build a brighter, more successful future for the veterinary profession.

And before we move on, we'd like to place on record our huge thanks and ongoing admiration for outgoing show host, the brilliant Brendan Howard, who has created and hosted more than 70 episodes of the show. Brendan LOVES planet vet med and it shows in his interviews. Not many people know this but Brendan was one of Dr Dave's inspirations to start the Blunt Dissection Podcast. Do check out his episodes ib the back catalogue and give him a shout out for the effort he put into making these shows.

And with all of that said, We'll leave you to enjoy this intro episode to the new format.

Episode Description 

Are you interested in learning about the challenges and rewards of owning a veterinary practice? In this episode of the Veterinary Business Success Show, our resident asker of questions, Brendan Howard, is joined by Dr. Kelly Cooper, a veterinarian who owned a practice in New Mexico and later worked at Banfield before returning to private practice.

Dr. Cooper shares her journey of becoming a practice owner, the challenges she faced, and the importance of mentorship and coaching in her professional development. She also discusses her transition from being a practice owner to working at Banfield and her role as a multi-unit leader.

Dr. Cooper emphasizes the importance of attitude and engagement in employees and the need for leaders to have the right skill set for their role. She also talks about the need for the veterinary industry to evolve beyond the traditional model of the James Herriot-era veterinarian.

Despite the negativity surrounding the profession, Dr. Cooper loves veterinary medicine and believes it is an amazing profession that profoundly impacts society. She hopes to see the profession evolve to include more professionals providing care and to become more attractive to future veterinarians.

If you're interested in learning more about Dr. Cooper's journey and the challenges of practice ownership and leadership, tune in to this episode of the Veterinary Business Success Show. And don't forget to leave a review and check out the VetX Leaders community for more resources on leadership challenges in the veterinary industry.

As Dr. Cooper says, "The veterinary profession is an amazing profession that profoundly impacts society." Let's work together to make it even better.

Episode Outline 

• [00:00] Episode Intro 
• [01:37] Early interest in practice ownership 
• [04:03] Challenges of early practice ownership 
• [06:04] Importance of mentorship and coaching 
• [08:20] Transition to Corporate World
• [13:04] Ad Break- Learn more about our Leaders program
• [14:38] Dr. Cooper’s Leadership development around Doctors 
• [16:23] Different Hospital Atmospheres 
• [18:39] Collaboration in Making a Plan
• [20:36] Attitude and Skill in Hospital Improvement 
• [22:54] Moving across different roles in the corporate world 
• [24:17] Difference between coaching work and executive role
• [25:25] Returning to Private Practice 
• [31:05] Negativity in Veterinary Medicine 
• [33:49] Episode wrap up
• [34:30] The end 

Do you have a geriatric cat? Have you noticed any changes in their behavior or health? In this episode of the Veterinary Business Success Show, Brendan had the pleasure of speaking with Dr. Mary Gardner about her new book "Nine Lives Are Not Enough: A Practical Guide to Caring for Your Geriatric Cat". The two discussed the importance of recognizing and addressing the health issues of older cats, and the need for better communication between pet owners and veterinarians regarding the care of geriatric cats.

Dr. Gardner highlights the top risk factors for arthritis in dogs and cats, which are obesity and age, respectively. She emphasizes the need to convince pet owners of their cats' arthritis, as older cats often do not receive the medical attention they deserve. Dr. Gardner's new book aims to change this by providing practical guidance on caring for geriatric cats.

The episode also discusses the importance of a triad of care between pet owners, veterinarians, and the cat. Dr. Gardner recommends creating a senior or geriatric questionnaire that is emailed to the family before their visit to the clinic. This questionnaire should ask questions about the cat's health and behavior, which gives the family time to observe their pet and note any changes or concerns they may have.

Dr. Gardner also notes that many pet owners may not recognize subtle signs of health issues in their cats, such as cognitive dysfunction or osteoarthritis. She suggests that veterinarians need to communicate more effectively with pet owners and highlight the importance of addressing these issues early on.

Finally, Dr. Gardner emphasizes that addressing health issues in older cats is not always about medication. Simple changes to the cat's environment, such as using ramps or different grooming products, can also make a difference.

If you want to learn more about caring for your geriatric cat, we highly recommend listening to this episode. Dr. Gardner provides valuable insights and practical tips for pet owners and veterinarians alike.

Episode Outline 

• [00:00] Episode Intro
• [02:04] Dr. Gardener talks about how her new book can help fight myths about cats 
• [05:47] Recognizing discomfort in cats 
• [06:33] Things pet owners and vets should ask as the cat ages
• [09:36] Dr. Gardner discusses the need for an osteoarthritis checklist for older cats
• [11:28] Owner’s attitude towards the cat autonomic behavior 
• [14:58] Ad Break- Our veterinary leadership program 
• [17:21] Doctors not recommending products 
• [21:49] Dr. Gardner and Brendan discuss the importance of being cautious with pet products
• [26:16] importance of quality of life assessment for geriatric cats and how it differs from dogs
• [29:59] Marketing to cat owners
• [33:45] Episode wrap up
• [34;23] The end

Episode Description 

Welcome to another episode of the Veterinary Business Success Show. In this episode, Brendan Howard interviews Dr. Ryan Englar, a board-certified canine and feline practitioner and Executive Director of Clinical and Professional Skills at the University of Arizona's veterinary school, about the importance of communication in veterinary medicine.

Dr. Englar stresses the importance of not only having medical knowledge but also being able to effectively communicate it to clients. She explains that the Calgary Cambridge guide offers over 70 communication skills, but it's not necessary to apply all of them to every conversation. Instead, she encourages students to identify which skills resonate with them and feel natural to their authentic voice. 

Dr Englar also discusses the shift from medical paternalism, where doctors were seen as the expert in charge, to a more collaborative approach with clients. This approach involves relationship-centred care, where the veterinarian works with the client to make shared decisions that are best for the patient, client, and doctor.

Further, Brendan Howard asks about the challenge of the tripartite relationship in veterinary medicine, where the veterinarian is responsible for the animal's health but the client makes the decisions. Dr Englar acknowledges that this is a huge challenge, even for newer veterinarians, and that it's important to understand the client's perspective and find a plan that works for both the pet and the client.

Dr Englar also talks about the importance of communication in practice ownership and middle management. She believes that communication is lacking in many practices, and there needs to be more dialogue between employees and management. She encourages practice owners to reflect on what's working and what isn't, and to have sit-downs with employees to discuss their concerns.

In conclusion, Dr. Engler's insights on communication in veterinary medicine are invaluable. As she says, "Communication is the foundation of everything we do." So, if you want to improve your communication skills and become a better veterinarian, be sure to listen to this episode of the Veterinary Business Success Show.

Episode Outline 

• [00:00] Episode Intro 
• [02:29] Dr. Englar explains the Calgary Cambridge Guide
• [04:38] Simplifying communication and building efficiency in the consultation process
• [07:31] Shift from Medical Paternalism
• [13:28] Communication challenges between Doctor and Client
• [18:15] Ad Break- Learn more about our Leaders program 
• [20:20] Communication Training for Veterinary Students 
• [25:23] Creating a safe environment for communication at the workplace
• [29:12] Challenges Faced by Veterinary Graduates 
• [33:50] Episode wrap-up
• [34:35] The end

In this episode of the Veterinary Business Success Show, we had the pleasure of interviewing Steven Eidelman and Dr. Christie Long from Modern Animal, a de novo practice group with locations in Los Angeles, the Bay Area, and soon in Austin, Texas. They shared their insights on the importance of transparency, intentional design, and community building in the veterinary industry.

One of the key takeaways from our conversation is the importance of transparency in building trust with clients. Modern Animal aims to be extremely transparent in how they communicate and how they show up physically. They have a lot of glass in their practice, and clients can see all the way through from the street to the back. They also have a digital experience that wraps around the clinic experience, which is transparent in how they communicate about medicine, pricing, estimates, and the reasoning behind their care.

Dr. Long and Eidelman also emphasized the importance of intentional design and organization in the treatment area of their practices. They explained that clutter, messiness, and noise could create a stressful environment for both staff and clients and can distract from the practice of medicine. They emphasized the need for commitment and setting standards to eliminate cognitive overhead and streamline workflow.

We also discussed the challenges of maintaining a relationship between clients and their preferred veterinarian while providing access to care 24/7. Modern Animal has built a model that allows clients to see their preferred veterinarian and access virtual care 24/7. They have a team of registered nurses who have full access to the client's medical record, allowing for urgent care and access to medical history.

Dr. Christie Long and Steven Eidelman also discussed the importance of integrating the medical and operational aspects of a veterinary practice. They emphasized the need for a strong partnership between the medical and operational leaders in each practice to ensure the business runs smoothly and effectively.

Overall, Modern Animal is committed to balancing medical quality, employee engagement, member experience, and profitable growth to ensure a sustainable business that delivers the best experience possible for its clients and patients.

As Dr. Long and Eidelman put it, "We're playing the game the hard way, but we're playing the game for the right reasons." If you're interested in learning more about Modern Animal and its approach to veterinary care, I highly recommend listening to this episode.

Episode Outline 

• [00:00] Episode Intro
• [01:49] Importance of transparency in communication and physical practice
• [03:26] The implementation of an open hospital concept and its benefits 
• [05:10] Balancing transparency between the doctor and the client
• [07:19] Redesigning the Veterinary Experience 
• [09:27] Standardization and organization of the veterinary working area
• [12:17] Scenario example where standardization process didn’t work 
• [15:10] Building customer loyalty on the brand instead of the doctor
• [18:04] The Propensity for No Boundaries 
• [20:38] Building a Trusted Brand 
• [00:24:23] Discussion on the tension between the four core principles of a veterinary practice
• [23:08] Ad Break- Learn more about our Leaders program 
• [25:24] The importance of acknowledging the need for medicine and operations to work in harmony and how Modern Animal uses the concept of dyads to achieve this
• [28:16] Building own software for the company
• [32:53] Business expansion plans 
• [36:17] Challenges of building a brand 
• [38:08] Benefits of Building Community
• [41:11] Wrap-up
• [41:47] The end 

Episode Description 

Welcome to another episode of the veterinary business success show. In this brand new episode, we are joined by Chris DeSantis to discuss the generational differences in workplaces. 

Chris DeSantis is an author, speaker, consultant, and podcast host based in Chicago. He is currently the Pricipal of CPDeSantis.com and podcast host of the Cubicle Confidential Podcast. He has previously worked as the Human Resource Development Manager at Brunswick Corporation, Director of Management Development and Training at The America Medical Association, and as an Associate - Management Development at Arthur Andersen. 

Over the past fifteen years, he has been invited to speak on generational issues in the workplace at hundreds of the leading U.S. law and accounting firms, as well as many of the major insurance and pharma companies.

In this podcast episode, Brendan Howard interviews Chris DeSantis about generational differences in the workplace and how they affect leadership and management. DeSantis discusses the perception of generational differences and how they are more perceptual than actual. He also addresses the issue of "quiet quitting" and disengagement in the workplace, suggesting that employers need to focus on developing and engaging their employees. DeSantis emphasizes the importance of recognizing generational differences in the workplace, but also acknowledges the need to be skeptical of overemphasizing these distinctions. He also suggests creating a database of everything anyone in a company is willing to teach another human being to encourage learning and development.

Click here for an extended version of this episode. Enjoy!

Episode Outline 

• [00:00] Podcast Intro 
• [02:07] Difference between perceptual and actual differences between generations 
• [05:34] Work disengagement and quiet quitting 
• [08:36] The importance of promises in building loyalty
• [10:27] Differences between boomers, gen X, and millennials
• [16:52] Understanding and Treating Young Employees as Individuals
• [19:57] Ad Break- Learn more about our Leaders program
• [21:52] Embracing Lopsidedness and Sharing Failures
• [23:11] Moving Away from the Great Man/Woman Theory of Leadership 
• [25:14] Improving Performance Reviews for Younger Employees 
• [28:49] Incentivizing Teams Instead of Individuals 
• [31:22] Mentorship vs. Advisor Relationships 
• [34:53] Engagement and Performance Measurement 
• [38:45] Positive Aspects of Gen Z 

Welcome to another episode of the Veterinary Business Success Show. In this episode, our host Brendan Howard is joined by Robert Peake to discuss the five key steps to better work management as described in the book “Getting Things Done” (GTD) by David Allen.

Robert is an expert in positive transformation and loves solving meaningful problems and helping people overcome challenges to achieve their goals. He currently serves as the Technology Consultant, Interim/Fractional CIO/CTO of PeakePro, a company supporting clients with streamlining and improving complex systems, fostering innovation, and facilitating positive change through technology. He is also a Senior Associate at Next Action Associates.

Having previously spent six years as CTO and CIO at The David Allen Company, Robert understands the challenges people face in managing their time and daily tasks. 

Throughout the episode, Robert shares real-life scenarios where the principles of GTD apply. He also explains the five stages of GTD- Capture, Clarify, Organize, Reflect, and Engage. He also shares explanations as to why most people may fail to follow the order of the five stages and the excitement trap that befalls many individuals. 

This is an insightful episode for anyone seeking to transform their productivity by being more organized in their work and actions.

Episode Outline

• [00:00] Episode outline.
• [01:47] They discuss the initial elevator pitch to have people get control of their lives.
• [06:19] Robert Peake explains the first stage of GTD System.
• [10:10] How to funnel multiple digital inputs into one box.
• [12:32] Robert discusses the second step of the GTD system- Clarify Stage.
• [18:49] Ad Break- Learn more about our Leaders program
• [20:00] The episode resumes with Brendan and Robert discussing the third step- Organizing.
• [26:43] Why you should not skip the fourth step- Reflection and Review.
• [29:16] do people build other systems that will help them figure out what they are aligned with their purpose in life?
• [34:16] They discuss the two-minute rule.
• [39:30] Application of GTD in teams.
• [43:35] Episode outro.
• [43:17] The end.

In this episode of the Veterinary Leadership Success Show, Dr. Dave Nicol is joined by co-founder, financial advisor, and podcast host, Tom Seeko from Florida Veterinary Advisors. They discuss the importance of bringing on people whose personalities mesh with your business culture to set yourself up for success. Tom Seeko, shares insights as an official business financial guide and qualified financial advisor. Tune in for practical tips on leadership in the veterinary profession and creating a workplace where both people and pets can thrive.

Aligning benefits with the values and principles of the business not only helps in recruiting and retaining talent but also contributes to a positive work culture and environment. It fosters a sense of belonging and commitment among employees, ultimately leading to a more successful and thriving practice.

To enhance employee engagement and satisfaction, it is important to involve employees in the process of co-creating solutions. By actively engaging employees in decision-making processes and problem-solving activities, the practice can empower employees to take ownership of their work and contribute to the overall success of the practice. This collaborative approach fosters a sense of ownership and accountability among employees, leading to increased job satisfaction and retention.

In conclusion, a well-designed retention program that focuses on substantial rewards, cost recovery, creating a culture of care and value, involving employees in co-creating solutions, and active communication can significantly contribute to employee retention, job satisfaction, and overall practice success in the veterinary industry.

Episode Outline

[00:02:36] Being a business owner.

[00:05:35] Taking on good debt.

[00:07:48] Financial implications of business ownership.

[00:11:29] Common cash crunches for business owners.

[00:15:11] The three Rs in business.

[00:17:38] Rewards and recognition in business.

[00:21:29] Retention strategies and 409A rule.

[00:23:18] Retaining Key Personnel in Business.

[00:27:46] Sign-on bonuses and retention.

[00:32:26] The battle for talent.

[00:33:49] Co-creating for employee engagement.

[00:35:41] Owning your position in work.

[00:38:48] Networking in veterinary medicine.

Episode Links

Connect with Tom Seeko on LinkedIn: https://www.linkedin.com/in/tomseeko/

Welcome to another episode of the Veterinary Business Success Show. In today’s episode, we are joined by Dr. Murray Jelinski, a professor and Alberta chair in beef cattle health and production Medicine at the University of Saskatchewan Western College of Veterinary Medicine in Canada. 

Dr. Murray Jelinski is a highly experienced and accomplished veterinarian. With over 20 years of experience in the veterinary industry, Dr. Jelinski has developed a reputation as a skilled and compassionate practitioner, dedicated to providing the best possible care to his patients and students.

Throughout his career, Dr. Jelinski has been recognized for his contributions to the veterinary profession. He has published numerous articles in veterinary journals and has presented his research at conferences around the world. He is also a member of several professional organizations, including the American Association of Equine Practitioners and the Canadian Veterinary Medical Association.

In this episode, Dr. Jelinski discusses the need of teaching business lessons to students in veterinary school. Statistics indicate that about 40-60% of veterinarians venture into their own practices a few years after graduating. As such, there is a need to teach students the vital concepts of running businesses and most importantly, managing finances. 

Dr. Jelinski also shares his experience on students’ mindset on owning a practice versus being in the formal employment sector. He also shares his thoughts on why many students become practice owners despite not having such thoughts during their study period. 

Episode Outline

• [00:00] Episode intro.
• [01:29] Murray Jelinski explains how he started teaching business lessons in veterinary schools.
• [08:03] The effect of teaching business on Jelinski’s veterinary practice.
• [10:29] What pushbacks do you get from the students?
• [16:32] Ad Break- Learn more about our Leaders program.
• [17:50] The episode resumes with Brendan asking Jelinski if Western Canada is still unpenetrated by large chains and unpenetrated by chain-owned practices.
• [22:40] Practice and business ownership mindset of first-year veterinary students.
• [26:09] Jelinski talks about the student’s thoughts on becoming good managers and getting better managers during practice.
• [28:02] The episode wraps up.
• [28:41] The end.

Feedback is an essential part of any team’s growth. People have to constantly be evolving from reviews and feedback.

In this episode, Brendan Howard is joined by Certified leadership coach and trainer Marnette Falley to discuss the art of giving feedback to others. 

Marnette is an ICF (International Coaching Federation) “certified executive coach, consultant, and creative problem solver who helps clients identify and activate personal and organizational strengths and overcome persistent barriers.” With over 25 years of business experience and insight-producing coaching tools and skills, Marnette coached corporate clients to boost employee engagement and help leaders and teams grow into their potential.

Through her leadership coaching, Marnette focuses on emotional intelligence, communication, team building, and change management and works with organizations that lean into employees’ professional development and an experimental mindset to support business innovation and growth. In her first career, she led the dvm360 marketing and content development team, and it’s that work developing effective, meaningful CE for veterinarians that led her to work that focuses on adult education and behavior change.

Tune in as Marnette shares the essential elements that one should consider to ensure that the feedback is as constructive as possible. She also highlights the challenges encountered when giving feedback, especially if it is a negative one. 

Episode Outline

• [00:00] Episode intro.
• [03:03] How to unpack negative feedback.
• [06:29] Issuing positive feedback before the negative one.
• [10:48] Falley gives examples of bad and good feedback.
• [13:18] Rewarding the effort, not the win.
• [15:11] Do you ever get pushback from people when you offer positive feedback?
• [21:00] How feedback and compliments improve learning.
• [22:45] Is it important to reflect before giving feedback?
• [25:32] Choosing the time and place to give feedback.
• [30:23] Ad break- Learn more about our Leaders program
• [32:58] Falley gives a breakdown of actions to take when the whole feedback system is broken.
• [41:16] Getting permission to give terrible feedback.
• [45:44] Acting on the feedback.
• [49:34] What to do when the feedback does not work.
• [53:29] How a junior employee should communicate to their superior to avoid conflict between the two.
• [55:35] The episode wraps up.
• [57:23] The end.

Welcome to another episode of the Veterinary Business Success Show. Today we are joined by Janet Hoy-Gerlach to discuss the scope of veterinary social work and its relevance to the industry.

Janet Hoy-Gerlach is an Emotional Support Animal specialist helping individuals and families in need. With a deep understanding of therapy animals, she offers consultations and support in the selection, training, and certification of emotional support animals. Janet serves as a Professor of Social Work at The University of Toledo.

In this Episode, Janet explains in length and depth the meaning and scope of the work of a veterinary social worker. She also shares her vision of how veterinary social workers will be working and interacting with other veterinary practitioners in the future. As an expert in social work, she understands the boundaries between HR and Social work in Animal medicine, which she also excitedly discusses in the episode.

If you are a practice owner or a vet practitioner, listen to this episode to understand the immense value of veterinary social workers in the industry. 

Episode Outline

[00:00] Episode intro.

[01:18] The episode starts with Janet explaining the work of a veterinary social worker.

[04:16] The differences between a veterinary therapist and a veterinary social worker.

[10:51] Janet explains the vision of how veterinary social workers may be interacting with other veterinary practitioners in the future.

[15:51] HR-like responsibilities of veterinary social workers.

[22:35] Is there any difficulty in balancing the employee’s and employer’s needs?

[24:38] How and where people can get information about veterinary social work?

[29:04] Ad Break- Learn more about our Leaders program

[31:34] The episode resumes with Janet explaining how practices can be managed without social workers.

[42:43] Janet and Brendon discuss how practices can improve pet grieving.

[46:44] Letting go of difficult situations.

[57:48] The episode wraps up.

[58:34] The end.

In this week's episode of ‘The Veterinary Business Success Show’, host Brendan Howard is joined by author, speaker, thought leader, and speech coach, Samara Bay. 

As a sought-after speech coach, Samara coaches a whole array of clients, including top actors in Hollywood (such as Pierce Brosnan, Penélope Cruz, and Rachel McAdams), C-suite executives, candidates for the U.S. congress, and celebrities who are presenting awards or talking at the UN.

Samara is also a well-recognized author, whose work (on rethinking the sound of power) has been featured in The New York Times Magazine, Forbes, CBS Sunday Morning, Tamron Hall, Slate, Create & Cultivate, and Jezebel. Alongside this, Samara has a debut book, ‘Permission to Speak’, which is packed with expert tips and easy-to-follow exercises on finding your voice, that is set to be published on February 7th, 2023.

In this episode, Samara and Brendan discuss how better speaking techniques can lead to better exam room conversions. Tune in to find out how.

Episode Outline

• [00:00] Episode Intro.
• [01:29] The episode starts with Samara describing her specific niche as a voice coach.
• [04:00] Were you comfortable working with a speech pathologist when you were starting out?
• [06:59] Brendan and Samara talk about prescriptive and descriptive linguistics.
• [10:51] When do people decide to change their voices?
• [13:06] Samara talks about voice authenticity and how voice projects power.
• [18:02] Samara discusses a situation when one’s authenticity does not excite the intended individual(s).
• [20:24] Does bringing the voice up or down bring out the absurdity of a situation?
• [22:00] Voice standards as per different generations.
• [24:15] Ad break- Learn more about our Leaders program
• [27:45] The episode resumes with Samara responding to Brendan’s question on how changing grammar affects the level of care veterinarians portray to clients.
• [31:42] Responding to moments of resistance from clients.
• [33:38] Samara explains how one should communicate to climb the corporate ladder. 
• [42:03] Samara responds to a question on why women’s power strengthens as they get older.
• [48:39] Samara offers advice to people who feel irritated by other people’s voices.
• [50:09] Samara advises on people who fake their optimum voice match.
• [52:27] Samara speaks about her book “Permission to Speak”.
• [57:27] Brendan wraps up the episode.
• [57:53] The end.

This week's episode of The Veterinary Business Success Show is bought to you by host Brendan Howard, and guest Dr. Isolde Baylor, a veterinarian, Mother, athlete, and photographer.

Dr. Isolde Baylor is a 1996 UPenn Vet graduate with over 30 years of experience in small animal private practice, focusing on surgery, dentistry, and ER. As a Mom with a camera, her journey to specializing in headshots began over 10 years ago when her animal hospital was updating its website. In 2022, after years of study and mentorship under New York headshot photographer Peter Hurley, she was proud to become an Associate Photographer.  Fewer than 150 photographers in the United States and only 38 women worldwide have earned this elite status and Isolde’s passion is to bring those skills to help elevate the branding images of Veterinary professionals. 

Isolde believes so much more than pressing a button and saying cheese goes into creating a fantastic headshot. Lighting, posing, and camera settings all influence the quality of the photo, but the secret ingredient is expression. Getting people to forget about the camera, and enjoy the experience so they get an awesome photo makes her day. She practices 2 days a week in suburban Philadelphia, also running her photo studio, traveling to businesses, conferences, networking events, and veterinary hospitals speaking, connecting, and photographing people and pets. 

In this episode, Isolde talks about how she turned her hobby into a business. She also discusses the challenges she experienced when starting out her new venture and issues invaluable advice to any veterinary practitioner wishing to capitalize on their side skills.

Episode Outline

[00:00] Episode Intro

[01:04] The episode starts with Brendan asking Isolde how she got started with her hobby.

[04:06] Isolde talks about how she improved her photography skills.

[06:50] How Isolde changed photography from a hobby into a business.

[07:52] The transition from a veterinary employee into a business owner.

[10:08] Isolde discusses the turn of events in her profession and business during the COVID-19 period.

[13:09] Convincing veterinary businesses to take appropriate photos for their website.

[17:00] Difference between headshot photography and other types of photography.

[21:03] Ad break- Learn more about our Leaders program.

[22:20] The episode resumes with Brendan asking Isolde if she has encountered people who are not interested in headshots for their business website.

[25:33] The effect of professional photos on new veterinary employees.

[28:30] What advice do you give professionals who are looking for a hobby?

[31:34] They discuss feedback Isolde received from prospective leads during the initial stages of her hobby and business.

[34:30] Isolde talks about burnout she experienced when she was working as a full-time vet practitioner.

[37:35] They discuss team members creating a work plan and schedule for themselves.

[40:02] Self-promotional strategies.

[44:42] Episode wraps up.

[45:17] The end.

Welcome to another episode of the Veterinary Business Success Show. In this episode, our host Brendan Howard is joined by Elycia Degenhardt to discuss veterinary education and how best practices can enhance learning and development amongst their employees.

Elycia Degenhardt is a certified veterinary technician who joined the veterinary profession after working as a high school teacher for four years. Currently working as a technician at a general practice and as an instructor in the Veterinary Technician program at Madison College, Elycia remains passionate about using her platform to educate. 

In this episode, Elycia shares her experience as a teacher and as a veterinary practitioner. She talks about the need for continuous learning and development among veterinary employees. Elycia also shares strategies students can use to enhance their learning process while in college. 

Podcast Outline

• [00:00] Episode Intro.
• [01:25] Elycia shares her background in education.
• [02:20] Elycia talks about how she ended up with a veterinary career.
• [02:50] How typical is a second career as a veterinary technician?
• [04:40] Elycia talks about her experience teaching students of different age groups and previous work experience.
• [05:50] Elycia speaks about her perception of veterinary work when she was a student and now as a practitioner.
• [09:09] Elycia talks about how she used learning strategies through her veterinary program.
• [11:40] Ad break- Our veterinary leadership program
• [13:52] The episode resumes with Brendan asking Elycia to talk about the difficulty students encounter to transition from other careers to the veterinary field.
• [16:58] What are some of the things you have learnt that work best for the student?
• [22:19] Elycia talks about transparency in veterinary clinics.
• [24:10] Brendan and Elycia discuss barriers to effective education in veterinary clinics.
• [28:01] Elycia talks about airing out ideas in clinics- either top-down or down-top.
• [29:25] The episode wraps up.
• [30:11] The episode concludes. 

Welcome to another episode of the Veterinary Business Success Show. In this episode, our host Brendan Howard sits with Dr. Jeff Rothstein to discuss business ownership, management, and controlling employee expectation.

Dr. Jeff Rothstein is a DVM, MBA, speaker, author, and the Co-founder and Co-president of Mission Veterinary Partners (missionvetpartners.com). He bought his first veterinary practice within one year of graduating from veterinary school and from that built it into a multi-hospital network, The Progressive Pet Animal Hospitals (PPAH) which he merged into MVP in 2017. Dr. Rothstein has been a long-time contributing author to a number of practice management journals. He has served on the Advisory Boards of Veterinary Economics and Veterinary Practice News. He currently is on the Board of Directors of Mission Veterinary Partners and the Professional Animal Wellness Group (PAW).

In this episode, Dr. Jeff uses his invaluable experience to talk about a wide range of management issues among them how to attract talent and how to grow the employees and the business as a whole. He also talks about compensation and its effect on the employee and the business.

Episode Outline

• [00:00] Episode Intro.
• [01:17] Jeff talks about the recession and how it can affect staffing.
• [05:34] Jeff explains how small businesses can build opportunities and compensation for employees.
• [09:57] Jeff discusses his view on the concept of fewer hours and more money among employees.
• [15:55] Ad Break- Our veterinary leadership program.
• [17:11] Should hospitals be for everyone in the area- regardless of social class?
• [23:30] Jeff talks about the pricing of services at veterinary hospitals.
• [24:56] The episode wraps up.
• [25:39] The episode concludes.

Our first 'The Veterinary Business Success Show' of 2023 kicks off with a distinguished animal master groomer from Philadelphia, Helen Schaefer.

Helen J Schaefer, NCMG CCE is a top-ranked competitive groomer, industry speaker, and educator. 

In the competition ring, she specializes in American Cockers, Kerry Blue Terriers, Bichons, and poodles, especially in the European Secondary Trim. Whereas in the salon, she is best known for gentle cat grooming techniques, hand stripping of harsh coated dogs, Terrier grooming, and personality trims!

Helen has been nominated for multiple Barkleigh Honors for both her educational speaking engagements as well her content creation. 

Most Notably She is a multiple-time Nominee for the Brian Stoppa Congeniality and Spirit award, named after the late Brian Stoppa this award is to honor those that embody the spirit of kindness and inclusiveness in the grooming community. She was the recipient of the Up and Coming Speaker of the Year in 2020. She was again nominated in 2021 for the Speaker of the Year award, as well as the Groomer of the Year Nominee.

In this episode, Helen and Brendan discuss the significance of animal grooming and why effective communication between groomers, vets, and pet owners is important. 

Podcast Outline

• [00:00] Episode Intro
• [01:08] Helen explains how one can become a master groomer.
• [04:17] Helen describes the breed standards for groomers.
• [07:55] What are the most grooming points that bring disappointments between groomers and pet owners?
• [09:43] Helen explains how often she offers her services to her clients.
• [12:30] Helen speaks about her relationship with freelance vet workers in her present and previous places of work.
• [14:28] Ad break- Our veterinary leadership program
• [15:47] The episode resumes with Brendan and Helen talking about miscommunication between groomers and vets.
• [16:27] Helen explains the problem when clients want either undergrooming or overgrooming of their pets.
• [19:02] How often do you get complaints from grooming clients that complain about the frequency and cost of the services?
• [21:23] Handling animals when grooming them.
• [23:40] Helen describes an age group of animals and clients that is difficult to handle.
• [27:44] How often do you fire clients and what are some of the offences that you can’t stand?
• [30:14] The episode wraps up.

In this week's episode of the Veterinary Business Success Show, Brendan Howard is joined by Carolyn Coughlin to discuss our inner capacities for strength.

Carolyn Coughlin is a co-founder, Director, and Board Co-Chair of Cultivating Leadership, a leadership consultancy whose mission it is to help leaders and organizations thrive in complexity. She is the co-author of the Unleash Your Complexity Genius: Growing Your Inner Capacity to Lead, an expression of her decades of passion and practice with developing approaches that help leaders to find and grow their inner capacity to lead in a complex world. Carolyn designs and runs leadership programs, works with teams, and coaches leaders at all levels based on these approaches. She is the co-founder and a lead facilitator of Growth Edge Coaching, is a co-founder of the Growth Edge Network (now called LUME), and is on the faculty of the Institute of Transformational Learning at Georgetown University.

Carolyn’s  professional journey began in the corporate world, where she was a management consultant first at Price Waterhouse and later at McKinsey and Company. For the last 25 years, she has split her time between her life on the campus of a boarding school in New Jersey and a little cabin in the Catskill Mountains of Upstate New York, where she and her husband raised three now young-adult children. 

Listen in as Carolyn and Brendan discuss how our inner capacities for strength map on to our personal and professional development.

Sign up to Leaders to access the extended version of this podcast. 

Welcome to another episode of the Veterinary Business Success Show. In this episode, our host Brendan Howard is joined by Aimee St. Arnaud and Heather Cammisa to discuss payment plans and their impact on the client. 

Aimee St. Arnaud is a veterinary practice owner of The Open-Door Veterinary Care and Community Pet Care Clinic. She has previously served as the Director of Programs at ASPCA and as the Director of National Veterinary Outreach Programs at Best Friends Animal Society. 

Heather Cammisa is an Economist by profession and currently serves as the Chief Enterprise Officer at Open-Door Veterinary Collective. She is also the Principal of Adisa LLC and previously served as the President and CEO of St. Hubert's Animal Welfare Center. 

Listen in as Aimee and Heather explain the results of the research they recently conducted on payment plans. 

Episode Outline

• [00:00] Episode Intro
• [01:08] How do a non-profit Advocate and an economist wind up studying for-profit ways for veterinary hospitals to make money?
• [03:17] Aimee and Heather describe the Veterinary Collective project and the types of research they conduct.
• [04:41] Does your work at Veterinary Collective bring or create conflict between non-profit and for-profit hospitals in the area?
• [06:18] Heather explains the principles for Open Door and the payment plan research conducted by the veterinary Collective.
• [09:35] Pet insurance as a payment plan.
• [10:21] Aimee discusses additional results found from data collected during the research.
• [16:32] Effect of the payment multiplier introduced in the paper.
• [18:34] Ad break - Our veterinary leadership program
• [19:51] The episode resumes with Brendan and Heather discussing how veterinary clinic teams are also affected by the clients' inability to afford care.
• [23:49] Aimee discusses how the trial of other payment plans at hospitals turned out.
• [27:13] How does the payment plan handle rare animals and medical issues?
• [30:43] Have you experienced difficult people refusing to pay even after accepting the payment plan? How do you deal with the situation?
• [34:34] Brendan wraps up the episode.

Sign up to Leaders to access the extended version of this podcast. 

Connect with Aimee

Website

Email 

LinkedIn

Connect with Heather

Website

Email

LinkedIn

In this week’s Veterinary Leadership Success Show, host Dr. Dave Nicol is joined by Dr. Peter Weinstein. They discuss crucial aspects of efficient processes and productivity within veterinary practice, the importance of both visionary and performance-based leadership, and the goal of creating a workplace where both people and pets can prosper. Dr. Peter Weinstein offers critical insights on optimizing practice efficiency, allowing veterinarians to focus on their primary functions and enhancing overall productivity and effectiveness.

Efficient use of physical space is crucial in veterinary practices to enhance productivity and service quality. Dr. Peter Weinstein highlights the importance of configuring spaces to maximize utility without unnecessary expansion. He suggests increasing the number of exam rooms, which should be actively managed by both veterinarians and trained technicians. This strategy not only boosts the number of patients seen but also effectively leverages the skills of the entire team.

Eliminating redundancy in processes is critical for improving efficiency and effectiveness. Dr. Weinstein advocates for standardized processes or "recipes" for routine tasks to ensure consistency and reduce errors. For example, checklists for surgical setups or anesthetic procedures can prevent omissions and enhance safety. He also suggests cross-training staff to handle different roles, increasing staffing flexibility and helping prevent burnout by varying tasks and responsibilities.

Implementing these strategies leads to a more streamlined operation where veterinarians can maximize their productivity in critical and revenue-generating activities. When staff are trained and deployed effectively, the practice can handle a higher volume of cases without compromising quality of care, ultimately leading to increased profitability and client satisfaction.

Episode Outline

[00:03:12] The E-Myth Veterinarian book.

[00:06:02] Efficiency and productivity in business.

[00:08:26] Specialty veterinary clinics.

[00:11:55] Utilizing technicians in exam rooms.

[00:16:27] Understanding profit in veterinary practices.

[00:19:32] Online vs. In-House Pharmacy Margins.

[00:24:02] Online pharmacy integration.

[00:26:40] Effective veterinary training programs.

[00:31:52] Veterinary technician concurrent training.

[00:34:52] Process improvement in veterinary clinics.

[00:38:33] Productivity and efficiency discussion.

[00:41:09] Leveraging technology in wellness exams.

[00:45:12] Reducing workplace stress.

[00:48:24] Audiophile book recommendation.

Episode Links

Connect with Dr. Peter Weinstein on LinkedIn: https://www.linkedin.com/in/pawdr/

In today’s episode, Brendan Howard is Joined by Dr Olivia Oginska to discuss the fundamentals of emotional intelligence and its importance to team relations and the organization at large. 

Dr Olivia Oginska is a veterinarian, speaker, positive psychology coach, certified workplace conflict mediator and emotional intelligence specialist. She has been immersed in the global veterinary community since 2010. In 2016, she went on to graduate as a veterinarian from the university of Poland, before pursuing a veterinary career in the UK. This is where Dr Olivia gained experience and credentials in positive psychology, emotional intelligence and conflict mediation so that her passion for human well-being and interpersonal dynamics could be fully developed. 

For the last 3 years, Dr Olivia has devoted her veterinary career to supporting both individuals and the veterinary teams (especially leaders) in becoming more human-savvy, focusing on helping veterinary hospitals to turn into places where everyone's humanity and dignity are embraced and cherished, regardless of one’s background or identity.

Listen in as Brendan and Dr Olivia discuss the importance of emotional intelligence, as well as its principles and fundamentals.

Podcast Outline

• [00:00] Episode intro
• [00:12] The episode starts with Brendan Howard asking Dr Olivia Oginska if she often gets people questioning the importance of emotional intelligence and agility.
• [02:39] Dr Olivia explains why she chose to study psychology.
• [06:08] The development of emotional intelligence in human development.
• [09:14] How to deal with two groups that have two different levels of expectations and emotional intelligence levels.
• [11:52] Ad break - Our veterinary leadership program.
• [13:04] Example of two conflicting sides.
• [16:54] Dr Olivia and Brendan discuss the disrespect between people of different hierarchy positions.
• [19:58] The principles and fundamentals of emotional intelligence.
• [23:58] Does pausing before reacting work?
• [26:40] Can emotional intelligence lead to manipulation? 
• [29:00] Episode outro - Our veterinary leadership program
• [29:43] The end

Sign up to Leaders to access the extended version of this podcast. 

Connect with Dr Olivia

Email

Website

LinkedIn

In this week's episode of the Veterinary Business Success Show, Brendan Howard is joined by Lisa Sansom to discuss positive psychology and its effect on the efficiency of individuals and teams as a whole. We hear the importance of positive psychology and how to form habits that lead to it. 

Lisa Sansom is a researcher, coach, speaker, corporate trainer, and psychology consultant based in Ontario, Canada. She has a Master of Applied Positive Psychology from The University of Pennsylvania and is the founder of LVS -  a Consulting firm that offers professional coaching services in Leadership, Interpersonal Communications, Change Management, Team Dynamics, and other areas of Organizational Effectiveness.

With her Masters of Applied Positive Psychology qualification, 15+ years of experience in leadership development and organizational development, and her PCC coaching certification, Lisa is a highly-rated speaker, trainer, coach, and consultant for organizations around the world.

Listen in as the duo analyze common life patterns of veterinary practitioners, from the time of schooling to becoming full practitioners, as well as their psychological impact. 

• [00:00] Episode Intro
• [01:17] The episode starts with Lisa giving a description of Positive Psychology and how people perceive it.
• [04:10] What is it like to live in a low psychology scale of -1 to -3?
• [07:52] What positive psychology questions should people experiencing fatigue should ask themselves before quitting their jobs?
• [11:04] How can people change into good lifestyle habits such as exercising and eating well?
• [17:41] Ad break - Our veterinary leadership program
• [19:00] The episode resumes with Brendan asking Lisa to explain how people feel when the process of forming new habits fails.
• [25:34] Personal boundaries and their effects on team relation
• [30:22] Lisa explains how a team can discuss issues and set out rules that guide them.
• [33:43] Episode outro.
• [34:23] The end.

Sign up to Leaders to access the extended version of this podcast. 

• Website
• LinkedIn
• Twitter
• Email

In today's episode of The Veterinary Business Success Show, our host - Brendan Howard - sits with Garth Jordan to discuss a new platform where all veterinarians share their ideas on how to improve the mental well-being of staff in the veterinary field. 

Garth Jordan is an accomplished C-level executive with over 15 years of diverse leadership experience growing non-profit trade and professional associations through innovation, teamwork, and digital transformation. He currently serves as the CEO of the American Animal Hospital Association. 

Garth has previously served as the Chief Strategy Officer & Senior Vice President at Healthcare Financial Management Association (HFMA), Chief Executive Officer at RevvCrew, and Chief Operating Officer and Chief Financial Officer at The Medical Group Management Association (MGMA), among other organizations and associations. 

Listen in to learn new ways of handling mental well-being for yourself or your staff!

Podcast Outline

• [00:00] Podcast Intro
• [01:14] Garth Jordan gives his experience working with Trade Associations
• [05:00] Alternative ways of solving problems besides the use of associations 
• [08:16] Brendan asks Garth to explain the first step of the Veterinary Visionaries idea and the people who participated. 
• [13:22] Outcome after the first step and initial meeting 
• [15:16] How did you pick the question for the project?
• [18:16] Ad break - Our veterinary leadership program
• [19:34] The episode resumes with Brendan asking Garth to explain the top idea posted on the platform
• [27:51] Garth talks about the second-best idea posted on the platform
• [33:20] Garth and Brendan discuss initiatives taken by Veterinary companies to support vet students’ education
• [38:12] Episode Outro
• [38:54] The end

Sign up to Leaders to access the extended version of this podcast. 

Connect with Garth Jordan 

LinkedIn

Twitter

Website

Welcome to another episode of the Veterinary Business Success Show. In today's episode, Brendan Howard is joined by Christina Wojtowicz - a decorated attorney and mediator. Brendan and Christina talk about conflicts among staff in veterinary clinics and the professional ways of resolving such conflicts.  

Christina has worked as a law enforcement officer investigating animal cruelty, working at horse boarding/training facilities, a large veterinary university/school, and as an adjunct professor teaching courses in animals and the law. 

In 2010, Christina opened Worcester County Mediation which is a mediation center that focuses solely on mediation. 

She covers the United States, offering virtual in-house mediation veterinary hospitals, veterinary universities, specialty veterinary clinics, veterinary clinics, animal shelters, horse facilities, kennels, and other facilities and businesses. She is known for her trustworthiness, approachability, perceptiveness, dedication, and impartiality. 

Listen in as they discuss mediation, creating solutions, and resolving conflicts.

Podcast Outline

• [00:00] Podcast intro
• [01:14] How did Christina start her career in veterinary hospitals and mediation?
• [03:55] Christina describes her history as an animal cop back when she was starting her career.
• [07:47] What is mediation in the veterinary scope and how does it differ from other fields?
• [10:22] Christina talks about getting responses from workers through online surveys.
• [13:45] Getting solutions from the staff.
• [15:00] We hear examples of conflicts that may require the intervention of a mediator.
• [16:51] Ad break - Our veterinary leadership program
• [18:04] The episode resumes with Brendan asking Christina to explain who should raise the alarm when a member of staff has emotionally detached themselves from the team.
• [23:06] Christina explains how she finds a middle ground during the mediation exercise.
• [26:34] Brendan asks Christina to explain how she manages situations where people vent accumulated past events during mediation.
• [29:05] Discussing the relevance of technological platforms such as zoom and google meet in resolving issues among staff members
• [31:06] Christina reveals the one thing conflicting workers should do to resolve their conflicts, even if they won't involve a mediator.
• [34:07] Episode outro.
• [34:49] The end.

Sign up to Leaders to access the extended version of this podcast.

Connect with Christina Wojtowicz

• Website
• LinkedIn
• Instagram
• Twitter
• Facebook 

Welcome to another episode of the Veterinary Business Success Show. In this episode, we are joined by none other than Dr. Dave Nicol, CEO of VetX International, to discuss how to compete with the incredibly high sign-on bonuses for veterinarians.

Dr. Dave Nicol is a veterinarian with more than 20 years of experience in general practice and has held several leadership roles within practice and industry. He has written three books, most recently the best-selling, So You’re A Vet…Now What? – a manifesto on how to survive as a veterinarian after graduation.

He founded VetX to help vets connect with their careers and help practice owners create fantastic practices for the vets to work in. He speaks at conferences all over the world to speak about his favorite topic of leadership and generally cheerleading for the veterinary profession, and in 2019 he was voted VMX Practice Manager Speaker of the Year.

In this episode, Dr. Dave addresses the topical veterinary industry concern, "Is it financially stable to offer new doctors a significant amount of signing bonus?". Dr. Dave and Brendan Howard discuss other aspects of this as well, including inflation, misconceptions about young veterinarians, and the reality behind such huge signing bonuses.

Listen as the expert in the field describes how practice owners can foster a profitable work culture for both themselves and the vets without giving them hefty signing incentives.

Outline

• [01:13] Brendan Howard begins the episode with a short introduction of Dr. Dave Nicol.
• [01:56] Dr. Dave immediately addresses the hot topic of why veterinarians require hefty signing incentives while bringing up the issue of inflation.
• [04:00] Like other businesses around the world, how is the veterinary industry changing as a result of inflation?
• [10:46] Dr. Dave and Brendan Howard talk about how the tendency of new veterinarians to anticipate a high income without taking into account the abilities and qualities they are bringing to the table is causing a reality gap.
• [12:14] Dr. Dave outlines how the experience and skills that veterinarians bring to the practice affect the value of veterinarians as an association in terms of compensation and signing bonuses.
• [19:00] Dr. Dave describes why raising the cost of veterinary services is not the best strategy for boosting revenue.
• [22:45] Dr. Dave talks about a healthy practice environment that allows veterinarians to enjoy their work without worrying about a huge paycheck while simultaneously gaining skills and growing as professionals.
• [25:50] A short ad break - join VetX international
• [27:05] In the second segment of the podcast, Dr. Dave and Brendan discuss the value of trust and bond between the young veterinarian and practice owners.
• [35:15]  Dr. Dave enlists a few effective alternatives to a huge signing bonus that can benefit practice owners as well as veterinarians in the long run.
• [44:15] Brendan Howard wraps the episode.

Connect with Dr. Dave Nicol

• Linkedin
• Website

Welcome to another episode of the Veterinary Business Success Show. In this episode, we are joined by Eric Miller - the Co-Owner and Chief Financial Advisor of Econologics Financial Advisors - to discuss financial management in veterinary businesses.

Eric takes pride in helping practice owners become the financial heroes of their own stories and has taken this passion to over 600 families in the past decade. During this time, he’s had over 15,000 conversations with practice owners regarding money, investing, practice expansion, practice transitions, taxes, asset protection, estate planning, and helping them shape their financial attitude toward abundance. Econologics Financial Advisors is an Inc. 5000 honoree for 2019 as one of the fastest-growing companies in the US.

Eric Miller has had over 20,000 conversations with practice owners over the last 13+ years regarding personal and business financial success. In addition, he has published countless articles and videos on various topics to educate owners on how to manage their personal and business finances, and just in the last year has spoken at over 50 live and virtual events nationwide.

In this episode, Eric talks about the financial issues faced by veterinary business owners as they run their ventures. This episode will give you a new perspective on how to run and manage your business finances.

Podcast Outline

[00:00] Podcast Intro.

[01:11] Eric Miller’s quick career introduction.

[04:01] Eric and Brandon discuss financial management in the human medicine scope.

[05:57] What surprised you the most when you started helping veterinary business owners manage their finances?

[09:20] The effects of group thinking on the financial status of the company.

[10:54] Eric explains why many veterinary businesses seek his financial management services.

[12:58] Ad break - Our veterinary leadership program.

[14:14] How can business owners prevent a cash flow crunch?

[20:02] Why owners should take 10% of the income from the company.

[23:57] The financial issues that most veterinary hospitals face.

[28:08] The golden rules of business ownership.

[29:40] Figuring out the right financial numbers for your business.

[31:49] Episode outro - Our veterinary leadership program

[32:38] The end.

Sign up to Leaders to access the extended version of this podcast. 

Connect with Eric Miller

Website

LinkedIn

Twitter

Welcome to another episode of the Veterinary Business Success Show. Today, we are joined by Dr. Virginia Corrigan, as she discusses the outline of the new Bachelor's degree program she founded in Veterinary Technology at Appalachian State University. 

Dr. Virginia earned a B.A. in Zoology with a minor in Neuroscience from Miami University in 2006, her Doctor of Veterinary Medicine degree from the University of Tennessee College of Veterinary Medicine in 2010, and her Master of Public Health degree with a focus in Human-Animal Bond studies from Virginia Tech in 2016.

She has completed a 3-year post-doctoral residency program in advanced canine and feline practice at the Virginia-Maryland College of Veterinary Medicine, where she has since stayed on as a faculty member. Having recently joined Appalachian State University as the Director of a new Bachelor's degree program in Veterinary Technology, Dr. Corrigan considers herself fortunate to be in a profession amongst the most caring and compassionate people on earth.

Join Brendan Howard and Dr. Virginia Corrigan as they discuss the general outline for the new Bachelor's degree program in Veterinary Technology and its importance - not only to the students but also to employers and veterinary organizations.

Episode Outline

• [00:00] Episode Intro.
• [01:24] Dr. Virginia’s quick career introduction
• [02:49] When did the first batch of students start taking the Bachelor's degree program in Veterinary Technology at Appalachian State University?
• [03:22] Dr. Virginia explains the goal of the new Bachelor's degree program in Veterinary Technology at Appalachian State University
• [04:16] Brendan asks Dr. Virginia to explain the differences between the current two-year program and the newly introduced four-year program.
• [10:50] Dr. Virginia explains the difference between a two-year in-person program and the four-year online program.
• [12:10] Where can students take practice lessons?
• [13:02] Brendan asks Dr. Virginia whether the lessons within the program are synchronized or not.
• [16:04] Dr. Virginia talks about the pressure points encountered while developing the new Bachelor's degree program in Veterinary Technology at Appalachian State University.
• [18:27] Ad break - Our veterinary leadership program
• [19:43] The episode resumes with Brendan asking Virginia to explain how students get the chance to get hands-on skills with the four-year degree program.
• [22:08] How does tracking differ between experienced and inexperienced students?
• [25:11] Dr. Virginia talks about the faculty members and their contribution to the design of the new program 
• [27:18] Benefits of the four-year degree program.
• [30:01] Title and description of the person in charge of the well-being at Appalachian State University.
• [34:28] Dr. Virginia talks about the team she works with and the positions yet to be filled.
• [38:00] Episode Outro - Our veterinary leadership program.
• [38:44] The end.

Sign up to Leaders to access the extended version of this podcast. 

Connect with Dr. Virginia Corrigan

Email

LinkedIn

Facebook 

Welcome to another episode of the Veterinary Business Success Show. In this episode, Brendan Howard is joined by Jordan Porter to discuss the importance of two things: excellent communication, and relaying information to pet parents before any tests and procedures are conducted.

In 2008, Jordan graduated from the Veterinary Technician Institute at Bradford School in Columbus, Ohio with an associate degree in veterinary technology. She currently serves in three different organizations, serving at the Internal Medicine for Pet Parents as a Veterinary Technician Specialist, as well as at Savannah Veterinary Internal Medicine & Intensive Care as a Vet Tech Specialist, and at Fuzzy where she is a Veterinary Support Specialist. 

Join us as Jordan talks about the relevance of issuing relevant information to pet parents. We discuss how it's important to communicate clearly, as it allows pet parents to know what to expect from their veterinarians and most importantly, know the possible outcomes of the conducted medical test or procedures. 

Outline

• [00:00] Episode Introduction.
• [01:28] Jordan Porter talks about her work-from-home routine.
• [04:00] Jordan and Brendan talk about the interdependence between Doctors and Vet Techs at clinics.
• [06:11] What things do you look for to improve communication with your clients?
• [08:45] Jordan talks about how she plans her questions when communicating with a pet parent.
• [09:48] How to train new staff on good digital etiquette skills
• [12:15] Why it is good to prepare clients on what to expect when they physically visit a vet clinic?
• [17:04] The influence of time on the quality of information issued to pet parents.
• [18:54] Ad break - Our veterinary leadership program.
• [20:00] Brendan and Jordan discuss communicating tests and medical procedures with pet parents in physical clinics.
• [26:15] Jordan talks about her relationship, as a vet Tech, with doctors. 
• [30:21] Brendan and Jordan discuss the importance of good and authentic communication between pet parents and doctors.
• [33:38] The end.

Sign up to Leaders to access the extended version of this podcast. 

Connect With Jordan Porter:

• LinkedIn
• Website
• Facebook

In today's episode of the Veterinary Business Success Show, we are joined by Dr. Gregg Kuehnel, a small animal veterinary practitioner, and author. 

In this episode, Brendan and Dr. Gregg discuss the Iditarod Trail Sled Dog Race - the annual dogsled race run in March between Anchorage and Nome, in the US state of Alaska. 

Dr. Kuehnel has been volunteering in race activities for the past four years and discusses his experiences and lessons he's learned so far. He also talks about the challenges he has encountered while volunteering at the event.

We find out the differences in the physicality and endurance ability of the dogs participating in the race event in Alaska to the normal dogs bred as pets in typical households. 

This is a thrilling episode with lots of new experiences to be heard and learned.

Episode Outline

• [00:00] Episode Intro
• [01:08] We hear why Dr. Gregg chose to visit such a cold area considering he's from a hotter climate.
• [03:36] Dr. Gregg discusses his hobbies before taking on his new hobby: road trips.
• [07:22] How long does it take when you fly out to the competition?
• [11:04] The proportion between human physicians and veterinarians.
• [11:29] An outline of the different strategies used in the races.
• [13:38] Dr. Gregg explains the availability of veterinary medical supplies during the event.
• [15:15] Are there other veterinary technicians volunteering at the checkpoint of the event?
• [16:14] Brendan asks Dr. Gregg if the Veterinarians are required to conduct a complete check-up of the dogs during the race. 
• [17:48] The total number of dogs in the race and their personalities
• [19:33] Brendan asks Dr. Gregg how he adapted to the changes during his first trip from Florida to Alaska.
• [20:33] Dr. Gregg reflects on a time when he felt scared while in Alaska.
• [23:15] An explanation of how the challenges in Alaska strengthened Dr. Gregg.
• [27:22] Has your experience in Alaska changed your perspective on veterinary work?
• [30:07] Brendan and Dr. Gregg talk about the medical screening of the dogs before, during, and after the race.
• [32:08] Brendan asks Dr. Gregg if his experience in Alaska has made him think of owning a dog similar to those of the ones he handled in the races.
• [36:34] Where do the dogs retire once they are old or no longer unable to race?
• [37:27] During the event, have you met people who you would have never met in your day-to-day life? 
• [42:12] Dr. Gregg talks about implementing the non-hierarchy system of management used during the events in the private veterinary sector.
• [44:00] Dr. Gregg talks about other races he would like to participate in. 
• [44:50] Do you often come across other people who also want to volunteer in the various activities of the race?
• [46:02] Episode outro
• [48:48] The end

Sign up to Leaders here to listen to extended versions of the VBSS podcast.

In today’s episode of The Veterinary Business Success Show, Brendan Howard sits with Liz Barton to discuss how menopause affects the careers of women in the veterinary field. 

Unlike other biological issues affecting women, menopause is a subject rarely discussed - not only in the board room but also in normal social spheres!

This episode discusses the symptoms of menopause (including hair loss and insomnia), its effects on the progression of women’s careers, and how it can be disastrous to both the work and personal lives of the women it affects.

Liz Barton has a Master’s Degree in Veterinary Medicine from the University of Cambridge and has more than 15 years of experience in the field. She has previously served as a Veterinary Surgeon at Frame, Swift and Partners; Veterinary Surgeon at The Cromwell veterinary group limited; Director at CIC; and currently serves as the Head of Communications at VetCt and the Co-Founder of WellVet. 

To learn more about menopause and its effects on the careers of women, click here.

Episode Outline

• [00:00] Episode intro
• [01:16] Dr. Liz Barton explains how she came up with the report on the effect of Menopause in the Veterinary field
• [03:18] Dr. Liz talks about creating awareness on issues associated with menopause 
• [06:20] Discussion on the balance between work and issues such as family and the Perimenopause effect 
• [10:32] Perimenopause symptoms and their effect on work life
• [12:33] Ad break - Our veterinary leadership program
• [13:49] The episode resumes with Brendan asking Liz if individuals or organizations usually take any action toward the symptoms of Perimenopause
• [18:22] Is there a positive change in the organization after creating awareness of the menopause effect?
• [21:37] Dr. Liz talks about the access to a flexible working environment recommendation by the British Medical Association
• [24:32] Dr. Liz and Brendan talk about the flexibility of the work environment in the veterinary field
• [26:49] The end

Sign up to Leaders to access the extended version of this podcast. 

In this episode of the Veterinary Leadership Success Podcast, Dr. Dave Nicol is joined by mentor and friend, Nancy Slessenger, discussing the importance of identifying triggers and creating a plan to manage them effectively. The conversation touches on leadership in veterinary practices and includes valuable insights and practical tips on leadership in the veterinary profession.

Nancy suggests rehearsing trigger scenarios and practicing how to respond calmly and collectedly. By visualizing potential trigger situations and planning appropriate responses, individuals can avoid impulsive reactions in the heat of the moment. This preparation allows for a more thoughtful and measured approach when faced with triggering events.

Self-awareness and seeking feedback from trusted individuals are crucial components in improving emotional intelligence. The episode highlighted the importance of being aware of one's triggers and making a plan to deal with them before they escalate. By identifying what annoys you and seeking feedback from trusted individuals, you can gain valuable insights into your emotional responses and behaviors.

Handling explosive behavior in the workplace requires self-awareness, emotional intelligence, and a proactive approach to address underlying issues and prevent future incidents. By following the strategies discussed in the podcast episode, individuals can effectively manage their emotions, improve communication, and cultivate a positive and productive work environment.

Episode Outline

[00:02:23] High IQ and leadership behaviors.

[00:05:06] Managing anger and communication

[00:07:24] Destructive consequences of echo chambers.

[00:13:54] Discovering the value of communication.

[00:16:11] Emotional intelligence and feedback.

[00:19:07] Rehearsing trigger situations.

[00:24:40] Dealing with difficult conversations.

[00:26:02] Managing up in the workplace.

Mentioned in this episode:

Today’s show is brought to you by Leaders, Dr Dave Nicol's Leadership training course.

Are people the major pain point in your practice? If so, you are not alone; over 90% of managers report staff problems as their number one issue.

At the root of this problem are usually three dysfunctions: A poorly articulated vision, toxic culture, or some form of leadership breakdown.

If this sounds familiar, then do not despair. Help is at hand. We encourage you to check out ‘Leaders', a veterinary-specific Leadership training program where you will learn how to create and execute a shared vision, hire well, and build a powerful high-performance practice culture without the drama. The class is accredited, delivered online, and open for applications now.

To learn more, listen to a free training webinar, or apply – visit www.drdavenicol.com/leaders today.

Today’s show is brought to you by Leaders, Dr Dave Nicol's Leadership training course.

Are people the major pain point in your practice? If so, you are not alone; over 90% of managers report staff problems as their number one issue.

At the root of this problem are usually three dysfunctions: A poorly articulated vision, toxic culture, or some form of leadership breakdown.

If this sounds familiar, then do not despair. Help is at hand. We encourage you to check out ‘Leaders', a veterinary-specific Leadership training program where you will learn how to create and execute a shared vision, hire well, and build a powerful high-performance practice culture without the drama. The class is accredited, delivered online, and open for applications now.

To learn more, listen to a free training webinar, or apply – visit www.drdavenicol.com/leaders today.

In today’s episode, we are joined by Dr. Aditya Simha to discuss leadership traits as exhibited in the popular Harry Potter novels. 

Dr. Aditya is an Associate Professor of Management at the University of Wisconsin – Whitewater. Simha obtained his PhD in Business Administration at Washington State University, a Master’s degree in Electrical and Computer Engineering from the University of Nevada, Las Vegas, and a Bachelor’s degree in Electrical and Electronics Engineering from Visvesvaraya Technological University. His research is primarily in business and healthcare ethics, and organizational behavior. Aditya Simha is the author of the book Leadership Insights for Wizards and Witches (Exploring Effective Leadership Practices through Popular Culture). 

In this episode, Aditya outlines leadership styles, theories, and concepts through the imaginative lens of J.K. Rowling’s magical world. 

Episode Outline 

• [01:08] The episode starts with Brendan Asking Aditya how he managed to write a Business book about the Harry Potter characters.
• [03:10] Aditya gives a quick description of his credentials and career.
• [04:22] Aditya explains how he teaches the different leadership styles to his MBA students.
• [05:18] Is there a particular approach when you think about how I want to teach leadership as it ties into Rowling's books and plots and characters?
• [07:00] Aditya explains how he sorted leadership qualities and traits from the different characters in the Harry Potter novels. 
• [08:47] Brendan asks Aditya if his book only focused on the main character or also included all other characters, including ministry staff, teachers, and elves. 
• [10:37] Ad break-  Our veterinary leadership program
• [12:34] Aditya explains how he picked up leadership traits of various characters through moments and events described in the novels.
• [14:00] Self-leadership based on the Harry Potter series.
• [15:29] Aditya talks about his leadership style of Dumbledore and its shortcomings.
• [20:30] Are there characters who do not become leaders yet they exhibit leadership traits?
• [23:34] The End.

Patient safety is presumably one of the top priorities in every medical setting. However, errors still occur despite various measures put in place by the clinic management. In today’s The Veterinary Business Success Sho, Brendan Howard is joined by Tracy Sheffield to discuss proper ways of increasing patient safety and the benefits associated with such practices. 

Tracy is a seasoned practice administrator having served as a practice Administrator at Wimberley Veterinary Clinic for more than 31 years. She also currently works as a Managing Partner at T&L Veterinary Business Consulting where she specializes in offering real world solutions to business issues encountered in the veterinary field. With the experience, along with her Bachelor of Science Degree in Animal Science from Oregon State University, Tracy offers in-depth ideas on how to prevent medical errors and to uphold patient safety at all times. 

Alongside earning the designation of Certified Veterinary Practice Manager, Tracy is a Licensed Veterinary Technician in the state of Texas. She is widely published author and has published pieces in Veterinary Economics, Veterinary Technician, The Veterinary Business Journal (UK), and DVM 360. Tracy is also a well recognized speaker at veterinary conferences across the country. She has spoken at AAEP, Southeast Veterinary Conference, Fetch DVM 360, the Bluegrass Conference and many others. 

In this episode, Tracy reflects on the ‘blame game’ in the veterinary profession and how practices and work environments should provide systems, checklists, and procedures to prevent medical errors, fix mistakes and limit blame.

Episode Outline 

• [00:00] Episode Intro 
• [01:38] An introduction to patient safety from Tracy’s perspective. 
• [03:25] Actions to be taken when a medical error occurs.
• [06:45] Tracy reflects on a case when a medical error occurred and the staff was blamed for it. 
• [09:08] What factors in the Veterinary industry make people blame others whenever an error occurs?
• [12:30] Brendan asks Tracy why systems such as checklist exercises are not instituted everywhere.
• [14:19] Ad Break - Our veterinary leadership program
• [15:47] Tracy talks of the procedures and systems she has recommended to veterinary practices and the pushbacks she often gets. 
• [17:25] Brendan and Tracy discuss Habitual non-compliance, a habit where staff fail to follow key procedures with the assumption that all is well. 
• [19:51] Tracy talks about work environments in regard to system compliance.
• [25:24] Tracy provides criticism on the traditional mantra that fresh graduates will always make mistakes in their early years of practice. 
• [27:10] Does conducting a root-cause analysis require a procedure? 
• [29:20] Tracy speaks on the actions she would first take if she were a new manager at a new or existing practice. 
• [30:31] Episode Outro.
• [31:23] The end. 

Sign up to Leaders to access the extended version of this podcast. 

In today’s episode of The Veterinary Business Success Show, we are joined by Russ Laraway to discuss the essentials of effective management in the veterinary business and beyond. 

Russ Laraway is a management expert with 28 years of expertise. Before setting foot in the private sector, Russ served as a commander in the Marine Corps. As a Wharton Business School graduate, Russ has served as The Industry Director at Google, Vice President of SMB Business at Twitter, Chief People Officer at Qualtrics, and currently serves as the Chief People Officer at Goodwater Capital. Throughout this period, he has managed 700-person teams and $700M businesses facing a vast array of leadership challenges along the way.

In this episode, Russ talks about mentorship and leadership in management.

Podcast Outline

• [00:00] Podcast Intro 
• [01:15] Brendan asks Russ Laraway if his military experience inflicted his management when ventured into the private sector. 
• [04:48] They discuss differences between management in the military and in the private sector.
• [12:22] Russ talks about how to restore dignity in the management office.
• [18:22] Ad break. Learn more about the Veterinary leadership program. 
• [19:37] The episode resumes with Russ explaining why management fails. 
• [24:49] How to assess a good manager.
• [28:51] Russ talks about the behaviors of bad bosses and how they improve their management.
• [32:00] Outro.
• [33:01] The end.

Sign up to Leaders to access the extended version of this podcast.