The Veterinary Leadership Success Show – Details, episodes & analysis

In this episode of the Veterinary Leadership Success Show, we’re shaking things up with a fresh format, bringing you real-life insights straight from the front lines. You’ll hear from veterinary leaders navigating their own leadership journeys, sharing the raw, unfiltered stories of their wins, challenges, and ‘aha’ moments.

Today, I’m joined by Dr. Casandra Fowler from Harmony Animal Hospital, who has been part of the Veterinary Leadership Academy for quite some time. Casandra’s got a remarkable story about transforming her practice from a place bogged down with team toxicity to one of genuine harmony. She and her practice manager, Denise Meredith, open up about the rocky road they travelled to build a tight-knit and effective team.

Harmony Animal Hospital opened in September of 2019 as the first Fear Free Certified veterinary clinic in Northern Virginia. Dr. Casandra Fowler collected a team of 4 dedicated support staff to help her realize the dream of opening her own veterinary practice. The team set out to create a loving and supportive environment, dedicated to providing the highest level of veterinary medicine along with friendly, compassionate service.

Dr. Fowler's clinic has seen tremendous growth, thanks to strong leadership and a dedicated team. But there was a time when the day-to-day grind of handling staff drama and low-value tasks kept Dr. Fowler from focusing on what really mattered. The practice was doing well on paper, but she was overwhelmed and trapped in constant staff drama. Toxicity within the team sapped her passion for creating the thriving, fear-free practice she had always envisioned. Yet, with hard work and determination, she turned things around, leading to an incredible 250% growth in revenue and a healthy culture, free of fear.

This is an episode you’ll want to tune in for. Grab your pen, your notepad, and let’s dive in.

And if you’re looking for a little guidance on your leadership journey, check out my Veterinary Leadership Academy. We’re all about giving you the skills and tools to build a thriving, sustainable practice culture—freeing up your time and letting you focus on what truly matters for you and your team.

Episode Outline:

• [00:02:20] Overcoming team toxicity and building a positive culture.
• [00:06:36] The startup journey and finding the right team dynamics.
• [00:08:20] Hiring for values, not just skills, and finding the right fit.
• [00:12:45] Making courageous staffing decisions.
• [00:17:24] Aligning role fit with practice values.
• [00:21:15] Embracing eco-friendly practices and community involvement.
• [00:23:23] Tips for hiring the right people and sustaining a positive work environment.

Connect with Harmony Animal Hospital:

• Visit Harmony Animal Hospital to learn more about their services and values.

Veterinary Leadership Academy:

• Visit The Veterinary Leadership Academy to learn more about becoming the leader your team deserves.

Follow Dr. Dave Nicol:

Stay connected with Dr. Dave Nicol on Instagram and Facebook for more insights on veterinary leadership. Visit drdavenicol.com for additional resources.

In this 100th episode of the Veterinary Leadership Success Show, we dive into a common yet critical question for veterinary leaders: should you promote from within your team or hire externally for a new role? This decision can significantly impact your practice's culture, efficiency, and overall success. I’ll share my insights on evaluating your practice’s current state, the team dynamics, and the pros and cons of both approaches. Whether you're dealing with a vacancy or planning for future growth, this episode will equip you with the knowledge to make informed and strategic hiring decisions.

Throughout the episode, we'll explore various scenarios and considerations that can help you decide the best course of action. We'll discuss the importance of context—such as the size and state of your practice and the experience level of your team—and how these factors influence whether promoting from within or hiring externally is more beneficial. Additionally, I’ll share some personal experiences and highlight the challenges and opportunities each approach presents.

Making the right choice between promoting from within and hiring externally requires careful consideration of multiple factors. By understanding the needs of your practice and team, you can create a supportive and effective environment that promotes growth and success. Tune in for practical advice and actionable strategies to navigate this critical aspect of veterinary leadership.

Remember, the goal is to build a team that's not just capable, but also aligned with your practice's culture and values. Whether you decide to nurture talent from within or bring in fresh perspectives, what's most important is that you support your team every step of the way. After all, a well-supported team is the cornerstone of a thriving practice. So, take the time to weigh your options, and you'll make the right choice for your team and your practice. 

Episode Outline:

• [00:00] Introduction
• [00:30] The Dilemma: Promote from Within or Hire Externally?
• [01:18] Evaluating Your Practice’s Current State
• [02:40] Assessing Team Dynamics and Capabilities
• [05:00] The Benefits of Promoting from Within
• [07:15] The Challenges of Internal Promotions
• [09:50] When to Consider Hiring Externally
• [12:30] The Risks and Rewards of External Hires
• [15:00] Practical Tips for Making the Right Decision
• [17:00] Conclusion and Key Takeaways

Connect with Dave:

• Follow Dave Nicol on social media: Instagram, Twitter, Facebook
• Visit drdavenicol.com for more insights and resources.

Episode Description

In this episode of the Veterinary Leadership Success Podcast, Dr. Dave Nicol announces his upcoming talks at VMX and shares his excitement about presenting new content. He discusses his schedule and highlights a specific talk titled "Just a GP Veterinarian: Overcoming Imposter Syndrome," which will be hosted by IDEX. Dr. Nicol expresses his honor and enthusiasm for speaking with students and empowers veterinary practice owners and managers to become effective leaders. 

Tune in for practical tips and insights on leadership in the veterinary profession.

Episode Outline

• [00:02:28] Managing online negativity with real-life success stories.
• [00:04:09] Create Clarity with a Vision.
• [00:07:46] A double M brand.

Quotes

• "Create a culture that supports your mission."

Episode Description

In this episode, Dr. Dave Nicol, a veterinarian and leadership expert, provides a response to Adrian Chiles' controversial article in the Guardian (https://www.theguardian.com/commentisfree/2023/nov/15/what-have-i-learned-after-three-years-of-dog-ownership-never-trust-a-vet) and to the wider ignorance in the media. Understanding the unique dynamics and demands of running a successful veterinary practice as an owner himself, Dr. Dave is passionate about empowering his listeners to create a workplace where both people and pets can thrive.

The episode delves into the issue of ignorance in the media and its impact on people's perception of veterinarians. Dr. Dave encourages veterinary professionals to vaccinate themselves against this ignorance and not let it affect their work. While acknowledging the challenges, he emphasizes the importance of navigating the leadership challenges in the veterinary profession.

Furthermore, the episode addresses the burnout experienced by younger veterinarians in their careers. Dr. Dave attributes this burnout to a lack of communication and business skills, which are not adequately taught in veterinary training. The disruptions in university training and lockdowns have also hindered the development of social skills, leading to increased anxiety and stress among younger vets.

To address these challenges, Dr. Dave calls for leaders, business owners, and practice owners to take responsibility in teaching these essential skills to the younger generation. He also urges individual veterinarians to take charge of their own development in these areas.

Episode Outline

• [00:01:09] Lack of trust in vets.
• [00:05:30] Kennel cough and misdiagnosis.
• [00:09:39] Media responsibility and mental health.
• [00:12:08] Vets practicing defensive medicine.
• [00:15:46] Clients are not the enemy.
• [00:18:47] Take care and we'll see you next time on the Veterinary Leadership Success Show.

Quotes

• “And I do think there's a responsibility on media to think really carefully about this, especially when you're dealing with a group of individuals with a suicide rate of somewhere between 2 and 4 times the national average.”
• "Clients are not the enemy."
• "There is not a group of people on this planet that I think is more worthy of your trust."

Episode Description

In this week’s Veterinary Leadership Success Show podcast, Dr. Dave is joined by Dr. Saye Clement as they discuss the significance of self-awareness as a crucial trait for effective leadership. Dr. Saye also compares self-awareness to building muscle at the gym, stating that it is a skill that can be developed and improved upon. While some individuals may have a natural inclination towards self-awareness, Dr. Saye suggests that everyone can work on enhancing this trait.

Furthermore, Dr. Saye shares a personal experience where she had someone in their practice who served as their moral compass. This individual helped them maintain self-awareness during times when they were not at their best. They would approach Dr. Saye, recognizing her emotional state, and check if she was okay or needed a break.

Dr. Saye emphasizes that very few people are born ready to fit the mold of a leader and that leadership is a skill that is developed over time. She notes that while some individuals may be more naturally inclined towards self-awareness, it is a trait that can be cultivated by everyone. When discussing ways to build or enhance self-awareness, Dr. Saye suggests focusing specifically on self-awareness rather than being aware of everything else.

Overall, the episode underscores the value of building self-awareness as a leader and highlights that it can be developed through practice and feedback from others. It emphasizes the importance of recognizing and acknowledging one's own strengths and weaknesses in order to grow and improve as a leader.

Episode Outline

• [00:02:29] Effective leadership and execution.
• [00:05:10] Great leaders and developing others.
• [00:07:17] Building self-awareness.
• [00:11:09] Good leaders are humble.
• [00:14:22] Reasons for errors and judgment.
• [00:18:30] Leadership energy and aging.
• [00:21:14] Practicing leadership mindset.

Quotes

• "If we cannot be humble about our mistakes, then the concern is that how can we expect anyone else to be willing to learn from errors or to realize it's psychologically a safe place for them to make an error and not try and hide it."
• "I think the great leaders are the ones who will develop the people who follow them far more than they develop themselves, and that they care more about the people who follow them than they do themselves."
• "And I think part of really good leadership is actually recognizing that about yourself and saying, Hey, I'm not at my best today."

Episode Links

Dr. Saye's LinkedIn: https://ca.linkedin.com/in/saye-clement-52a01422a

Episode Description 

Welcome to the Veterinary Leadership Success podcast, hosted by Dr. Dave Nicol, a veterinarian and seasoned leadership expert. In this week's insightful episode, Dr. Dave draws parallels between the challenges faced in competitive triathlons and the world of veterinary practice management. This gripping episode delves into the valuable lessons learned from a season spent as a competitive triathlete and how these lessons are applicable to the landscape of veterinary team leadership.

Dr. Dave shares his first-hand experiences, providing a compelling narrative about perseverance, meticulous planning, adaptability, the importance of a supportive team, the significance of rest, setting boundaries, and the transformative power of confidence. Through engaging anecdotes and personal insights, he masterfully weaves together the worlds of sports and veterinary leadership, offering practical tips and strategies for navigating the challenges faced by practice owners and managers.

From the crucial lesson of "keep going," emphasizing the necessity of resilience during the toughest moments, to the meticulous planning required in both triathlon races and veterinary leadership, this episode offers invaluable insights. Dr. Dave uncovers the significance of adaptability, the support provided by a cohesive team, the importance of adequate rest, and the art of setting realistic boundaries to maintain a balanced life.

Furthermore, he delves into the pivotal role of confidence, highlighting how experience and continuous learning foster genuine confidence, a quality essential for earning trust and success in the veterinary field.

Listeners will be captivated by Dr. Dave's storytelling, as he seamlessly translates his triathlon experiences into practical takeaways for effective veterinary leadership. His engaging delivery and relatable anecdotes ensure that each lesson resonates deeply with the audience, inspiring them to embrace these principles and apply them in their veterinary practice endeavors.

Tune in to gain exclusive access to these invaluable lessons drawn from the fiercely competitive world of triathlons, empowering veterinary professionals to become the leaders their teams truly deserve. Join Dr. Dave Nicol on this transformative journey, and discover how the tenacity and strategies from the triathlon track can be applied to elevate your veterinary leadership game.

Episode Outline 

• [00:00] Episode intro
• [01:21] Lesson 1: Keep Going 
• [04:41] Lesson 2: Make a Plan 
• [08:48] Lesson 3: Adaptability 
• [11:53] Lesson 4: Supportive Teams 
• [15:51] Lesson 5: Rest Matters 
• [19:19] Lesson 6: Setting Boundaries 
• [22:26] Lesson 7: Confidence Matters 
• [23:57] The end 

Quotes 

• "Keep going. Forward momentum is everything. And eventually, you will get to the end of that bit of the race."

• "Having a plan makes all the difference, partly because you've got an objective, but partly because a plan is not just about what you want to accomplish, it's how you're going to accomplish it."

• "Being open to the fact that you will not control everything and being able to rather like bamboo bend in the breeze rather than break is an essential skill and mindset that I think all leaders should adopt."

• "Rest matters. You will not perform your best without it."

• "Your confidence that isn't earned, it's not warranted, is arrogance. But genuine confidence because you have learned and you've earned your place at the table as a leader, that's just gold dust."

Episode Description

Welcome to the Veterinary Leadership Success Podcast, where Dr. Dave Nicol, a veterinarian and leadership expert, takes you on a journey of insights and practical tips in veterinary team leadership. In this dynamic and engaging episode titled "Lessons from the Triathlon: Part 1," Dr. Dave shares a captivating narrative based on his personal experience competing in a triathlon and the invaluable lessons he's learned along the way.

Throughout this episode, Dr. Dave candidly discusses seven pivotal lessons extracted from his season as a triathlete. From the importance of taking the first step despite uncertainties to the value of persistent practice leading to progress, he effortlessly draws parallels between athletic endeavors and the challenges faced by veterinary leaders in managing their teams.

Sharing anecdotes from his journey, Dr. Dave delves into the significance of identifying weaknesses, setting clear goals, and fostering a supportive community of training buddies. He also explores the vital role of acknowledging achievements and the power of patience and persistence in achieving long-term objectives, both in sports and veterinary leadership.

Listeners are treated to a wealth of wisdom that transcends the world of triathlon, resonating deeply with the demands and intricacies of veterinary leadership. Dr. Dave's storytelling and practical examples create a bridge between athletic experiences and the professional landscape, offering a unique perspective on how personal growth and skill development in sports correlate with effective leadership practices in the veterinary field.

As the episode unfolds, Dr. Dave seamlessly weaves together motivational anecdotes with insightful guidance, providing a comprehensive roadmap for aspiring leaders in veterinary practice. He invites listeners to reflect on their own experiences, urging them to share their lessons from sports and how these translate into their roles as veterinary practice leaders.

This episode not only enlightens but also inspires veterinary professionals to adopt a proactive approach, encouraging them to embrace challenges, set ambitious goals, foster a supportive team environment, and persistently work towards long-term success. Tune in to this invigorating episode and discover how the triumphs and setbacks of a triathlete resonate with the world of veterinary leadership.

Episode Outline 

• [00:00] Episode Intro
• [01:22] Lesson 1: You Don't Know Until You Try
• [03:52] Lesson 2: Practice Makes Progress 
• [05:51] Lesson 3: Know Your Weaknesses
• [07:21] Lesson 4: Goal Setting is Crucial
• [09:01] Lesson 5: Training Buddies Matter
• [10:49] Lesson 6: Celebrate Accomplishments
• [12:26] Lesson 7: Be Patient & Persistent 
• [14:26] episode wrap up
• [16:17] The end 

Quotes 

• "You don't know what you don't know until you try. And also the truth is, if you don't try, you will never accomplish that thing. So you might as well have a go."

• "Practice makes progress. And the wonderful thing about endurance sports is that you're building an engine."

• "If you suck at something, you've got to do something about that... you've got to be honest with yourself, it's there and then you can make a plan to address that one way or the other."

• "Goal setting is incredibly important... that goal has been really important in motivating me, particularly through winter and the long, effectively training all year round."

• "Rome wasn't built in a day. Fitness is not gained to the level you require in six months or a year. We are playing the long game here."

Connect with Dr. Dave Nicol 

• Email
• LinkedIn
• Instagram
• Twitter

Episode Description 

Welcome to the Ventury Leadership Success podcast, where Dr. Dave Nicol, a seasoned veterinarian and leadership expert, delves into the crucial topic of feedback within the world of veterinary practice. In this insightful episode, Dr. Nicol breaks down the intricacies of feedback and why it is the lifeblood of any high-performing practice.

Dr. Nicol begins by explaining the growth cycle, emphasizing the need to set clear objectives and tasks to facilitate growth. Feedback plays a pivotal role in this process, acting as a vital compass to ensure you stay on the right track.

One of the central themes of this episode is creating a culture of feedback. Dr. Nicol highlights the importance of expecting feedback from everyone, including the practice owner and ultimate leader. He underscores that feedback should be considered a gift, offered with the intent of helping individuals improve. Dr. Nicol outlines the key rules for both giving and receiving feedback, emphasizing that it should be a psychologically safe experience.

In the heart of the episode, Dr. Nicol offers a structured approach to delivering effective feedback. He provides practical steps, from asking for permission and assessing the timing to framing feedback as a helpful gesture. The host explains the art of describing observed behaviors, offering advice when needed, and showing appreciation for receiving feedback. The episode emphasizes the power of coaching in the feedback process, enhancing its effectiveness.

Receiving feedback gracefully is another important aspect covered by Dr. Nicol. He advises listeners to be open to feedback, accept it when emotionally ready, and understand that feedback is not a personal attack. The episode offers guidance on processing and reflecting on feedback, even if you disagree with it, all while maintaining a constructive approach.

Dr. Dave Nicol concludes the episode with a recap of the key takeaways, highlighting the transformative impact feedback can have on practice dynamics. He encourages listeners to share their experiences with feedback and previews upcoming topics for discussion in future episodes.

Join us in this episode as we explore the critical role of feedback in veterinary practice and learn how to master the art of giving and receiving feedback for the benefit of your team and practice. Don't forget to leave a review on iTunes and share this valuable podcast with your veterinary colleagues. Be safe, be well, and be happy!

Episode Outline 

• [00:00] Introduction
• [01:04] Understanding the Growth Cycle 
• [04:31] Creating a Feedback Culture 
• [08:31] Effective Feedback Delivery 
• [12:32] Receiving Feedback Gracefully 
• [17:31] Recap and Conclusion 
• [18:02] Closing Remarks 

Quotes

• "Feedback is a necessary step in the growth and development of healthy, functional practices. Feedback needs to be given and received in a psychologically safe way."
• "Feedback must be given positively, much more often than it is in a way that is challenging. There is a process you go through for giving feedback that's about stopping, checking in that it's okay, signaling your intent, delivering the feedback and checking in at the end."
• "When to give feedback: Frequently and as close to the event as possible. How to give feedback: Ask for permission, assess the timing, frame it to make it feel safe, describe the observed behavior, offer advice or suggestions (if appropriate), show appreciation for receiving feedback."
• "Be open to receiving feedback, accept it when emotionally capable. Recognize that feedback is not a personal attack, even if it can feel like that sometimes. Your job is to process the feedback, reflect on it and do something with it, which may be disagreeing with it."
• "Feedback is a necessary step in growth and development of healthy, functional practices. Feedback needs to be given regularly and often, and everybody needs to be used to giving and receiving it. Feedback must be given positively, much more often than it is in a way that is challenging."

Connect with Dr. Dave Nicol 

• Email
• LinkedIn
• Instagram
• Twitter

Episode Description

Are you a veterinary practice owner feeling overwhelmed by the constant challenges and demands of your clinic? In this episode of the Veterinary Leadership Success podcast, your host, Dr. Dave Nicol, dives into the world of strategic planning for practice owners.

Explore the common feelings of being out of control as a practice owner and the stressors that come with it. Discover the importance of strategic planning and how it can empower practice owners to take charge of their clinics. Dr. Nicol outlines the strategic planning meeting process, from analyzing the past to identifying opportunities and threats in the market.

Learn how to prioritize key issues and apply the Pareto Principle to bring about transformative changes in your practice. Hear Dr. Dave Nicol's words of encouragement and a call to action for practice owners to implement strategic planning in their clinics.

By the end of this episode, you'll have a clear understanding of how strategic planning can shift your role from being owned by your practice to owning and being in charge of your practice. Don't miss this insightful discussion that can lead to a brighter future for your veterinary clinic.

For more leadership insights and to connect with Dr. Dave Nicol, visit the Veterinary Leadership Success podcast. Be sure to subscribe and share this episode with fellow practice owners and managers who aspire to be the leaders their teams deserve.

Episode Outline 

• [00:00] Episode intro 
• [01:02] Podcast Focus: Leadership in Veterinary Practice
• [02:01] Strategic Planning for Veterinary Practice Owners
• [02:32] Discussion of the common challenges and stressors faced by veterinary practice owners
• [03:32] Explanation of how strategic planning can help practice owners regain control
• [05:33] Detailed breakdown of the strategic planning meeting process
• [06:06] Steps: Analysis of the past, lessons learned, addressing uncomfortable truths, SWOT analysis, and market analysis
• [07:01] Explaining the Pareto Principle and its relevance to practice improvement
• [07:31] Illustrating how strategic planning can lead to positive transformations in the practice
• [08:32] Emphasizing the importance of committing time and resources to the strategic planning process
• [09:34] Encouragement for practice owners
• [16:00] The end

Quotes 

• "What got me from the point of feeling like I was reacting to the point where I was in control was a process called a strategic planning process."

• "This meeting takes time, but what takes time is to set aside time to work on the thing or things that you deem worthy of your attention as a leadership group."

• "By eliminating the problems, the sources of problems, the problems evaporate, they melt away."

• "It is quite possible to fall back in love with your practice, no problems, just as it is possible to fall out of love with it if you make a poor hire."

• "Strategic planning gives you the gift that takes you from being owned by your practice to owning and being in charge of your practice."

Connect with Dr. Dave Nicol 

• Email
• LinkedIn
• Instagram
• Twitter