The Shop Management Show – Details, episodes & analysis

We spoke with Greg Marchand, COO at ShopPros, about effective strategies for shop owners considering multi-location expansion and management. Part two of this podcast discussion covers:

[00:01:12] - Choosing a leader to support your multi-shop expansion

[00:03:53] - Maintaining quality customer service across locations

[00:08:08] - Building a multi-shop brand presence

[00:11:48] - Measuring success across your shops

[00:17:14] - Closing advice for multi-store shop owners

AutoLeap provides a cloud-based auto repair software that helps automotive shop owners better understand, manage, and grow their business — from scheduling appointments to managing technicians and generating invoices. The best auto repair shops choose AutoLeap as it helps them save time and make more money.

Register for Amplify 2024: https://amplify.autoleap.com/en/registration-form

Explore AutoLeap's multi-shop management features: https://autoleap.com/multi-location/

Hear from AutoLeap customers: https://www.youtube.com/watch?v=r5RltSdezng

Learn about ShopPros: https://shoppros.com/

We spoke with Greg Marchand, COO at ShopPros, about effective strategies for shop owners considering multi-location expansion and management. This podcast discussion covers:

[00:00:10] - Final registration call for Amplify 2024

[00:01:57] - Evaluating when it's time to launch a second shop location

[00:04:22] - Researching and planning your multi-shop expansion

[00:07:36] - Finding a mentor with multi-location experience

[00:09:06] - Gathering objective feedback for your expansion process

[00:13:27] - Overcoming operational challenges as you launch a second shop

AutoLeap provides a cloud-based auto repair software that helps automotive shop owners better understand, manage, and grow their business — from scheduling appointments to managing technicians and generating invoices. The best auto repair shops choose AutoLeap as it helps them save time and make more money.

Register for Amplify 2024: https://amplify.autoleap.com/en/registration-form

Explore AutoLeap's multi-shop management features: https://autoleap.com/multi-location/

Hear from AutoLeap customers: https://www.youtube.com/watch?v=r5RltSdezng

Learn about ShopPros: https://shoppros.com/

We spoke with Greg Marchand, COO at ShopPros, about evaluating your shop's performance to end the year and planning for a successful 2024. This podcast discussion covers:

[00:01:08] - Shop owner strategies to prepare for the new year

[00:06:15] - Staying accountable with your goal setting

[00:10:13] - Conducting transparent shop performance and employee reviews

[00:15:36] - Reflecting on your performance as a shop owner

AutoLeap provides a cloud-based auto repair software that helps automotive shop owners better understand, manage and grow their business — from scheduling appointments to managing technicians and generating invoices. The best auto repair shops choose AutoLeap as it helps them save time and make more money.

Schedule a free AutoLeap demo: https://tinyurl.com/4n84f7cu

Hear from AutoLeap customers: https://www.youtube.com/watch?v=r5RltSdezng

Learn about ShopPros: https://shoppros.com/

We spoke with Cecil Bullard, CEO at the Institute for Automotive Business Excellence, about effective strategies for mastering customer communication. Part two of this podcast discussion covers:

[00:00:49] - Establishing clear expectations with your customers

[00:10:05] - Addressing customer concerns in your shop

[00:22:10] - Teaching communication to your team

[00:28:21] - Building a communication strategy

AutoLeap provides a cloud-based auto repair software that helps automotive shop owners better understand, manage and grow their business — from scheduling appointments to managing technicians and generating invoices. The best auto repair shops choose AutoLeap as it helps them save time and make more money.

Download our free customer communication eBook: https://tinyurl.com/4yz6wpxe

Schedule a free AutoLeap demo: https://tinyurl.com/2zxbban3

Explore the Institute for Automotive Business Excellence: https://www.wearetheinstitute.com/

We spoke with Cecil Bullard, CEO at the Institute for Automotive Business Excellence, about effective strategies for mastering customer communication. This podcast discussion covers:

[00:01:37] - How customer communication affects your shop's success

[00:04:10] - Why some shops focus less on customer communication

[00:09:12] - Recognizing issues with your shop's communication

[00:17:19] - How to create a shop culture of active listeners

[00:22:10] - The role of verbal cues in a shop conversation

[00:24:19] - Winning new customers with effective communication

AutoLeap provides a cloud-based auto repair software that helps automotive shop owners better understand, manage and grow their business — from scheduling appointments to managing technicians and generating invoices. The best auto repair shops choose AutoLeap as it helps them save time and make more money.

Download our free customer communication eBook: https://tinyurl.com/2yhtneae

Schedule a free AutoLeap demo: https://tinyurl.com/2rd74hry

Explore the Institute for Automotive Business Excellence: https://www.wearetheinstitute.com/

We spoke with Kyle Lindsey, founder and host of the mega popular Saabkyle04 automotive YouTube channel, about his unique career path and the viral success behind his videos. Part two of this podcast discussion covers:

[00:00:40] - Stand out stories from restoring and reviewing cars

[00:03:18] - Leveraging YouTube to build your brand

[00:04:55] - The role of YouTube in helping shops grow

[00:06:26] - How to invest in creating shop videos

[00:11:03] - Key lessons from a unique career path

[00:14:26] - Reflecting on Kyle's partnership with AutoLeap

AutoLeap provides a cloud-based auto repair software that helps automotive shop owners better understand, manage and grow their business — from scheduling appointments to managing technicians and generating invoices. The best auto repair shops choose AutoLeap as it helps them save time and make more money.

Schedule a free AutoLeap demo: https://tinyurl.com/mrzs32yn

Watch shop owners discuss their AutoLeap experience: https://youtu.be/VJ2dV75QRMA?si=NMVklzWkjPygHQYi

Check out Saabkyle04 YouTube channel: https://www.youtube.com/channel/UC2dBZuI6gS-jv7PCIDXkXag

We spoke with Kyle Lindsey, founder and host of the mega popular Saabkyle04 automotive YouTube channel, about his unique career path and the viral success behind his videos. This podcast episode covers:

[00:01:01] - Inspiration behind creating early YouTube reviews

[00:02:03] - Launching an automotive YouTube business

[00:06:21] - Growing the channel through networking and relationships

[00:10:40] - Staying engaged with a massive social media audience

[00:12:57] - Evolving the channel from car reviews to restorations

[00:16:44] - Choosing cars to review or restore on YouTube

[00:20:07] - Balancing a busy schedule with improving video content

AutoLeap provides a cloud-based auto repair software that helps automotive shop owners better understand, manage and grow their business — from scheduling appointments to managing technicians and generating invoices. The best auto repair shops choose AutoLeap as it helps them save time and make more money.

Schedule a free AutoLeap demo: https://tinyurl.com/yaa956dj

Watch shop owners discuss their AutoLeap experience: https://youtu.be/VJ2dV75QRMA?si=NMVklzWkjPygHQYi

Check out Saabkyle04 YouTube channel: https://www.youtube.com/channel/UC2dBZuI6gS-jv7PCIDXkXag

Chris Cotton, Owner of AutoFix Auto Shop Coaching, returns to The Shop Management Show for an in-depth discussion on shop finances. Part two of this podcast conversation covers:

[00:00:54] - Managing COGS (cost of goods sold) and your income statement

[00:04:08] - Establishing benchmarks for your shop's key KPIs and margins

[00:07:27] - Analyzing your shop finances to improve performance

AutoLeap provides a cloud-based auto repair software that helps automotive shop owners better understand, manage and grow their business—from scheduling appointments to managing technicians and generating invoices. The best auto repair shops choose AutoLeap as it helps them save time and make more money.

Use AutoLeap's free labor rate calculator: https://tinyurl.com/bd2v59ts

Book a free AutoLeap demo: https://tinyurl.com/y7fxunp6

Learn about AutoFix: https://autoshopcoaching.com/

Schedule a call with AutoFix: https://autoshopcoaching.com/scheduling/

Chris Cotton, Owner of AutoFix Auto Shop Coaching, returns to The Shop Management Show for an in-depth discussion on shop finances. This podcast episode covers:

[00:01:12] - How to build a foundation for shop finances

[00:03:45] - Developing healthy habits for finance management

[00:06:35] - The impact of POS & shop management software

[00:08:42] - Automating your shop finances

AutoLeap provides a cloud-based auto repair software that helps automotive shop owners better understand, manage and grow their business—from scheduling appointments to managing technicians and generating invoices. The best auto repair shops choose AutoLeap as it helps them save time and make more money.

Learn about AutoLeap: https://tinyurl.com/ru2dkypn

Book a free demo: https://tinyurl.com/snpmj9ev

Learn about AutoFix: https://autoshopcoaching.com/

Schedule a call with AutoFix: https://autoshopcoaching.com/scheduling/

In this special solo podcast, we discuss strategies to optimize your shop's Google Business Profile. The episode covers:

[00:00:35] - Where first impressions of your shop form

[00:01:03] - The advantages of an optimized GBP

[00:01:31] - The pitfalls of a poorly assembled GBP

[00:02:27] - Proven strategies to optimize your profile

[00:03:45] - Tips for refreshing your GBP

AutoLeap provides a cloud-based auto repair software that helps automotive shop owners better understand, manage and grow their business—from scheduling appointments to managing technicians and generating invoices. The best auto repair shops choose AutoLeap as it helps them save time and make more money.

Download the free eBook: https://tinyurl.com/4favuzrn

Learn about AutoLeap: https://tinyurl.com/2nb6rdps

Schedule a free demo: https://tinyurl.com/nu8c2hux