The Rise of the COO – Details, episodes & analysis

In episode one of our ‘The Rise of the COO podcast’ we talk about ‘Workforce of the future', exploring expert perspectives from our clients and Baringa leaders around how COOs can shape the future of work in response to disruption in the workplace, creating an environment to unlock more human potential and balancing the short term need for operational efficiency and cost reduction versus the long term need for talent development and attraction.

Hosted by Mansi Patel, Capabilities Sector Leader and COO Network Sponsor at Baringa, we're joined by experts Havana Abid, SVP, Global Finance & Operations at Pearson Plc and Laura McKim, Partner, expert in People, Talent and Change at Baringa. 

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In episode 2 of our ‘The Rise of the COO podcast’ we dive into some important topics including; How COOs can effectively manage Risk and Controls, unlock the potential of Data, Digital, and AI, and master the art of communication—all while exploring the qualities that make a COO truly successful in today’s world. 

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In episode 3 of our ‘The Rise of the COO podcast’ we have an honest conversation about the COO’s role in leading the charge toward net zero. We talk through real, practical strategies for how COOs can manage the energy transition while keeping their business running smoothly. 

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In episode 4 of our ‘The Rise of the COO podcast’,  we explore how COOs can shape the future of operations in an increasingly dynamic world. From leveraging technology, digital innovation, and AI to rethinking operational models with agility and customer-centricity at their core.

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In episode 5 of our ‘The Rise of the COO podcast’, we delve into the pivotal role COOs play in championing diversity, equity, and inclusion (DEI) within their organisations, From shaping inclusive cultures to embedding equity into operational models, this conversation explores how leaders can make DEI an integral part of their strategy.

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In episode 7 of our ‘Rise of the COO’ podcast, we look at how the COO role is rapidly evolving from operational manager to strategic orchestrator, helping to shape the future of the firm.

Our guest, Tom Amies-Cull, Global COO at Kinesso, draws on his rich experience leading global teams through transformation and innovation, and shares his insights into building connected, agile organizations and navigating the integration of AI in the workplace. From breaking down silos in matrixed environments to maintaining human connection in a digital world, this episode offers a thoughtful look at how COOs are shaping the future of work, fostering collaboration, and becoming key architects of both business strategy and culture.

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In episode 6, we explore how COOs can unlock value through effective external partnerships. The conversation highlights the importance of company’s having a clear sense of their identity — third-party providers strategically to stay focused on what matters most. We unpack the key ingredients of successful partnerships: aligning on objectives and outcomes, involving partners in co-creating solutions, and rewarding innovation. At the same time, we examine common pitfalls: from unrealistic expectations to a lack of transparency and agree on the need for mutual accountability. From navigating regulatory demands to embracing AI, this episode delves into the balancing act COOs must perform: transformation vs. risk, speed vs. stability, and personal discipline vs. professional ambition.

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In episode 8, Chris Taylor, COO at Baringa, joins host Mansi Patel to explore the COO’s role in steering organisations through crisis and transformation. He shares real-life lessons from IT failures to recovery journeys, highlighting preparation, decisive action, and clear communication as cornerstones of resilient leadership.

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In episode 9, we explore what it really takes to succeed as a COO. From balancing the second-by-second running of the UK’s electricity system to planning the energy system out to 2050, our guest, Kayte O’Neill shares how she sets direction, prioritises what matters, and leads NESO through one of the most complex transitions in the UK. 

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In episode 10 of The Rise of the COO, we explore what it really takes to be resilient at the top. Our guest, Katie Worgan, Group COO at Legal & General, reflects on how COOs can stay grounded under pressure, set healthy boundaries, and draw strength from the people around them. From building clarity and discipline in overwhelming situations, to sustaining energy and modelling resilience for their teams, Katie shares practical lessons and personal experiences that will resonate with every leader looking to find their inner edge — beyond the boardroom. 

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