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Explore every episode of the podcast The Ops Authority

Dive into the complete episode list for The Ops Authority. Each episode is cataloged with detailed descriptions, making it easy to find and explore specific topics. Keep track of all episodes from your favorite podcast and never miss a moment of insightful content.

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TitlePub. DateDuration
260. Using Your Voice to Build Trust and Attract Clients with Jessica Rasdall18 Sep 202400:37:14

On today’s episode of The Ops Authority Podcast, I am chatting with Jessica Rasdall about using your voice to build trust and attract clients. We are discussing more specifically on the importance of trust and effective communication for business success. Jessica shares strategies for creating trust and intimacy at scale. We highlight the power of storytelling, focusing on client transformation rather than technical details. Jessica shares about intentional visibility to avoid burnout and stresses the significance of quality interactions over quantity. This episode is a great one that shares the value of authenticity, personal connections, and leveraging digital platforms to cultivate meaningful business relationships.

For full show notes, check out www.TheOpsAuthority.com/podcast/260

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Brought to you by the HubSpot Podcast Network

259. How to Guide Your Clients Through a Leadership Sabbatical with Alyson Caffrey04 Sep 202400:37:06

Have your leaders thought about taking a leadership sabbatical? Alyson Caffrey, a small business Operations Strategist, is here to share more with us about leaders taking a “leadership sabbatical”. This structured approach allows overwhelmed business leaders to step back from daily operations and focus on strategic decision-making. Alyson outlines a three-phases process: preparation, sabbatical, and reintegration. We talk about the crucial role of operators in creating systems and boundaries to support leaders. By implementing this method, leaders can have growth, empower their teams, and enhance their businesses.

For full show notes, check out www.TheOpsAuthority.com/podcast/259

Stay Connected:

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Brought to you by the HubSpot Podcast Network

250. How to Coach the Leader When You're a DOO with Lee Chaix McDonough22 May 202400:42:15

Hey, hey friends and welcome back to another episode of The Ops Authority Podcast! On today’s episode, I have the pleasure of having Lee Chaix McDonough, the founder of Coach With Clarity with me. Together, we explore the vital skills that are crucial for high-level operators when working alongside leaders. We dove into the significance of harnessing the power of curiosity and the importance of the practice of self-care for operators. We also chat through establishing clear expectations within working relationships and address the emotional toll that our role as operators can entail and Lee shares strategies for recharging our energy. This episode shares the significance of showing up as our best selves to effectively support the leaders we are supporting.

For full show notes visit TheOpsAuthority.com/podcast/250

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Other Ways to Connect with Me:

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Brought to you by the HubSpot Podcast Network

160: What I've Learned in Over 100K Downloads03 Aug 202200:29:29

What are the lessons and insights that we have learned at The Ops Authority since starting a podcast?

We began this journey almost three years ago at The Ops Authority, and I am excited to celebrate 100,000 downloads! It is a number I never really shot for, but when I saw that we were close a few weeks ago, my mind was blown.

Today, I'm going to share with you what I have learned throughout my podcasting journey. 

For full show notes visit www.theopsauthority.com/podcast/160.

159: The Path to Finding Ease and Leadership as a DOO with Stacy Norris27 Jul 202200:41:06

Are you curious about the Director of Operations (DOO) certification program, but would like to hear more about the experiences of other students who have come through the program?

Today, we have an amazing student who recently went through the program, Stacy Norris. She will be talking about her experience before and after coming into our community of Director of Operations. 

For full show notes visit theopsauthority.com/podcast/159.

158: The DOO Download: Your Questions Answered #220 Jul 202200:24:11

What are the most frequently asked questions in our Director of Operations (DOO) community?

Today I am joined by my Director of Coaching Amy Lockrin for round two of The DOO Download, where you get the wisdom of two DOOs who have “been there, done that.” 

In this series we address common questions that pop up in our community. If you have questions that you would like answered, make sure to submit them!

For full show notes visit theopsauthority.com/podcast/158.

157: 6 Actions Your Ops Business Needs For the Recession13 Jul 202200:32:32

What does the current state of the economy mean for operators? How can you navigate this recession as a service provider?

It’s July 2022, and the economy has shifted. We’re in a recession for the first time in more than a decade. 

For many of you, this may be the first time traversing through a time like this. Regardless, I bet the majority of us weren’t business owners during the past recession.

In today's podcast I'm going to share my personal thoughts and give you pointed advice and actions that are best suited for you as a service provider.

For full show notes visit theopsauthority.com/podcast/157.

 

156: 3 Ways to Build Culture with Your Virtual Team with Becky Brunner06 Jul 202200:34:10

How do you build a team that you enjoy working with, and that exceeds expectations?

Today, special guest Becky Brunner talks about how to lead people, and build culture among your team. 

Becky Brunner is a value-driven, adventure-loving, team culture strategist. She works with female business owners & service providers to get them connecting with their teams on a level beyond just “work.” In order to keep productivity high, relationships strong, and team members genuinely happy, you have to have a strategy that develops and nurtures a positive team culture. Becky will help create a plan that strengthens your team’s culture and allows you to lead a team of motivated, connected, and happy employees without having the awkward “feelings talk” and confrontational meetings. You can take the first step toward connecting with your team by downloading her free 30-days of team connection prompts at choosehappyassisting.com or following Becky on Instagram at @choosehappyassisting.

 

For full show notes visit www.theopsauthority.com/podcast/156.

 

 
155: Increasing Your Ops Authority by Understanding Automation with LaToya Russell29 Jun 202200:36:31

Are you looking to uplevel your skills as a Director of Operations (DOO)? Have you dug deep into an area of specialization so you can fully capitalize on your expertise?

Today our special guest is LaToya Russell, who is going to talk about her background, her specialty, and the ways that she (and you!) can specialize in an area of competency.

For full show notes visit theopsauthority.com/podcast/155.

154: The DOO Download: Your Questions Answered #122 Jun 202200:20:15

What are some of the frequently asked questions about the  Director of Operations (DOO) certification program? 

Today we are introducing a new series that will be super enlightening for where you are in your journey, called The DOO Download. It is perfect for people who are interested in becoming a DOO, and has good information for any operator, no matter what stage you are in. This series is co-hosted by our Director of Coaching, Amy Lockrin, and in it you will get the wisdom of two DOOs on common questions that pop up in our community.

If you have questions that you would like answered, contact us at podcast@theopsauthority.com

For full show notes, visit theopsauthority.com/podcast/154.

 



153: How the DOO Certification Can Benefit Your Employer and Grow Your Career with Sarah Campbell15 Jun 202200:38:16

What is it like to go through the Director of Operations certification program as an employee? How does it benefit both you and the employer?

Today we have my friend Sarah Campbell to talk about what it is like to go through the Director of Operations program as an employee, and someone who is dedicated to taking what they are learning in the program and putting it to work inside of a business. 

For full show notes visit theopsauthority.com/podcast/153.

152: 3 Ways to Use Strategic Mapping™ as a Foot in the Door Service08 Jun 202200:20:44
Have you heard us talk about the Strategic Mapping Model™, but are unsure of what it entails, and how it can be a valuable asset in your Director of Operations (DOO) business?

Today we are talking about the Strategic Mapping Model™, which is the licensed material that we teach in the very first module of the DOO certification program. We have had students join us just to learn this information because it is such an incredible tool.

For full show notes, visit theopsauthority.com/podcast/152.

151: Upleveling from an OBM to a DOO Resulted in Tripling Her Monthly Revenue with Kerystyn Williams01 Jun 202200:20:36
How can you put the skills you learn in the Director of Operations (DOO) certification program to use right away? How quickly can you get a return on your investment?

Today Kerystyn Williams shares her experience in the Director of Operations certification program, her successes, and some of the thoughts and processes that she went through inside of the program. 

For full show notes visit theopsauthority.com/podcast/151.

249. How To Sell Your Services When You Prefer to Be Behind the Scenes with Ryann Dowdy08 May 202400:44:01

As operators, we are used to being behind the scenes. It’s where we are comfortable. Should this make it hard to sell your services? Absolutely not! In today’s episode, I bring on Ryann Dowdy to share more about how to sell your services when you prefer to be behind the scenes. Ryann is a sales expert, business strategist, connection marketing specialist, and CEO/Founder of The Connection Agency. Together we dive into the necessity of mindset shifts, the development of confidence, and creating authentic relationships for effective sales. Ryann shares tactical skills for initiating sales conversations and the importance of trust and rapport. This is an episode you are going to want to dive into if you are finding that sales are hard.

For full show notes visit TheOpsAuthority.com/podcast/249

Stay Connected:

Join the Ops Insiders FREE Facebook community!

Other Ways to Connect with Me:

Private Facebook Community

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Brought to you by the HubSpot Podcast Network

150: 5 Steps to Landing Your Next Ops Role25 May 202200:25:24

Are you struggling to find your next role? Are you unsure whether you should be spending your time marketing yourself as a service provider vs. applying for opportunities?

In today's podcast, I am going to give you 5 steps that will help you land your next operations role. 

Don’t forget to grab your free guide to finding higher quality clients.

For full show notes visit theopsauthority.com/podcast/150.

 

149: How to Separate From an Implementer’s Identity18 May 202200:13:51
Do you desire to move into a more strategic role? Are you stuck in an implementer phase that you just can’t seem to break out of? 

In today's podcast we are going to talk about how to separate yourself from the implementer identity, which you have been tied to for so long. I want to give you some helpful pointers on how to do that.

Get clear on the 10 ways to find higher quality clients with this free guide

For full show notes visit theopsauthority.com/podcast/149.

148: Mission, Vision, and Values Revisited11 May 202200:20:26

Have you done the work to set your business foundations up the right way? Are you clear about why you are in business, and what your idea of success looks like?

I want to stress the importance of setting a real foundation for your business. The place to start is your mission, vision, and values. So many people skip over this because it is not a fast process, and it's not always as fun as other things. But this is the step that you need to start with.

Today, I want us to come back to what is important, and work on your mission, vision, and values. We are re-airing episode 4 because it was so important then, and it remains important today!

For full show notes visit theopsauthority.com/podcast/148.

147: 4 Steps to Becoming a Strategic Thought Leader04 May 202200:25:36

Do you consider yourself a strategist? How do you move from thinking like a manager to thinking like a strategist, and what is the difference?

We get questions around strategy quite a bit. How do I move into strategy? How can I be a strategic partner? Today, we are diving into this topic.

For full show notes visit www.theopsauthority.com/podcast/147.



 

 

 

146: How Marketing and Ops Leaders Come Together in a Business with Veronica Romney27 Apr 202200:46:26
Are there clear boundaries between the marketing and operations branches of your business? If not, how should these two incredibly important parts of the business collaborate in an effective way?

Today, we have Veronica Romney here to talk all about how marketers and operators come together inside of a business. 

For full show notes, visit www.theopsauthority.com/podcast/146.

145: Develop Your Coaching Skills to Become a Stronger Operator20 Apr 202201:01:43
As an operator, do you realize how much you utilize the skill of coaching with your clients? Do you feel like you need to hone those skills or become a better communicator? Leveraging better communication that can couple into coaching skills can be a huge asset.

Today I have a dear friend and mentor with me, Kelsey Murphy. She has some actionable items that I have learned from her and have seen her model over the last seven years that I have been in business.

For full show notes, visit www.theopsauthority.com/podcast/145.

144: Keys to Working in Business with a Friend with Esther Littlefield13 Apr 202200:46:18
What happens when friends journey through business together? When they are uniquely involved in each other's businesses, how can you keep the businesses and friendship thriving?  Today I am joined by a partner in business, my business bestie who has been with me since the very beginning, Esther Littlefield. I thought it would be fun to have an organic conversation about what it has been like to grow this business together and how she is embarking on her own adventure. 

For full show notes, visit www.theopsauthority.com/podcast/144.

143: Managing Your Finances as a Service Provider with Melissa Houston06 Apr 202200:48:02

Are you confident in how you have your business financials set up? Are you set up for long term success, or are you simply just getting the basics done? 

 

Today we have a very special guest, a mentor to me, Melissa Houston. She has a very interesting perspective on finances. She is here to have a conversation about your (the service provider’s) finances. 

Get Melissa's free download: 

5 Step Roadmap to Biz Finance Freedom

 

For full show notes visit www.theopsauthority.com/podcast/143.

 

 

 

 

142: Top 8 Ways to Monetize Your DOO Certification30 Mar 202200:25:32

Do you know what kind of business models are supported by a Director of Operations (DOO) Certification? Are you curious if the program will accommodate how you want to structure your business?

Today's podcast is all about how to monetize the Director of Operations program. Specifically, we are talking about 8 ways to make money as a DOO.

Don’t forget to apply for the DOO certification program! 

For full show notes visit www.theopsauthority.com/podcast/142.

141: Upleveling as a DOO from OBM with Allie Stewart23 Mar 202200:30:29

Is it necessary to be an OBM before becoming a DOO? What are some of the nuances between the two programs?

 

Today we have a really special guest with a really cool story. Allie Stewart is a Certified Director of Operations (DOO), and also a Certified OBM. Allie and I have a lot of overlapping values when it comes to leadership, teams, and her zest for learning. 

For full show notes, visit www.theopsauthority.com/podcast/141.

Sign up for our Career Clarity masterclass on March 29th & 30th, where we will help you identify your skills and imagine what your career path can look like!

248. Natalie's Interview: Confessions of a Terrible Leader24 Apr 202400:32:51

I had the honor to be invited as a guest on “Confessions of a Terrible Leader” with Layci Nelson. I’m excited to share my interview with you! In this episode, I share the difference between foundational/operational leadership roles and more strategic leadership roles, the importance of setting clear expectations and defining success when bringing on new hires, and my confession on not properly communicating expectations to new hires. I can’t wait for you to tune in to this episode and let me know what you think about it!

For full show notes visit TheOpsAuthority.com/podcast/248

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Brought to you by the HubSpot Podcast Network

140: How to Find “Top-Tier” Clients as a DOO16 Mar 202200:23:26

Are you confident in your services, but lacking confidence when it comes to clients you can partner with who will appreciate what you bring to the table?

Today we are focusing on how to find top-tier clients. We want to help you design a strategy to find clients who value your high level operational skills. Many Director of Operations (DOOs) express concern over finding high level clients.

Join us for our upcoming two-day training on March 29 & 30th, that will help you get clear on exactly how to build your operations career. 

 

For full show notes visit theopsauthority.com/podcast/140.

139: Why Every Scaling Company Desires a DOO09 Mar 202200:19:17
Why should a business hire you as a Director of Operations (DOO)? How specifically do businesses benefit by hiring a DOO?

Today on The Ops Authority Podcast, we are talking about why every scaling company desires a Director of Operations. In this episode we are chatting specifically about the benefits of having a DOO inside of a business. This is a role that has exponential value, and it’s a role that is getting a lot of attention today.

For full show notes, visit theopsauthority.com/podcast/139.

138: Why Copy Matters for Ops Service Providers with Lindsey Johnson02 Mar 202200:34:44

Do you have your messaging down? If so, is it reflected in every piece of communication that you churn out? Does your website speak to your clients to tell them who you are and why they need you?

Today, my guest is a former client, and someone who has been very helpful to others in our Director of Operations (DOO) community. She is my good friend Lindsey Johnson, a copywriter for Christian women entrepreneurs. 

Don't forget to sign up for a free mini course to write your own sales page. Don’t forget to use the Code: OPSAUTHORITY

For full show notes visit theopsauthority.com/podcast/138.

 

 

 

137: VIP Days for Operators with Jordan Gill23 Feb 202200:27:03

Are you curious about project based work, but unsure where to start? Does the idea of expanding beyond retainer work intrigue you? Today I’m talking with my friend Jordan Gill, who is joining us to discuss pivoting. Where you start today is not necessarily where you will be a year from now or 3 years in the future. The reality is that there is always going to be a change. 

Make sure to sign up for Done In A Day Virtual Conference.

For full show notes, visit www.theopsauthority.com/podcast/137

136: Why Visibility Looks Different for Service Professionals16 Feb 202200:14:22
How do you get in front of the right audience as a service provider? And how is it different from most businesses who are looking for a large volume of transactions? Today we are talking about a critical component of business: visibility. We will explain why visibility looks different for service providers rather than anyone else. 

For full show notes visit www.theopsauthority.com/podcast/136.

135: Visibility for High-Ticket Services with Amanda Berlin09 Feb 202200:41:30

Are you struggling with getting in front of the right clients? Could your visibility game use some strategy?

Today, I’m speaking with my longtime friend Amanda Berlin about visibility for high ticket, high value services. 

For full show notes visit theopsauthority.com/podcast/135

 

Connect with Amanda:

Claim Your Voice Summit

Website

134: How Cherline Found Career Clarity Through the DOO Certification with Cherline Pierre Johnson02 Feb 202200:46:15
Are you curious about the Director of Operations certification program? Do you wonder how those who have gone through the program are applying all they’ve learned? Learn how Cherline Pierre Johnson has leveraged and integrated the information that she learned into her business and her life. This is a look into the before and after the Director of Operations (DOO) certification program. 

For full show notes visit theopsauthority.com/podcast/134.

To learn more and apply for the DOO Certification, visit https://theopsauthority.com/get-certified/

133: 3 Keys to Creating the Career Path You Desire26 Jan 202200:18:16

                                                                Have you ever found yourself in a role that didn't leverage your gifts? Or did you find yourself in the wrong industry? If so, how did it impact your job satisfaction?

Today we are talking about really finding the work that feels the best to you so that you can show up as your next best self. 

 

For full show notes, visit theopsauthority.com/podcast/133.

 

132: What is Scope Creep and Why Should You Avoid It?19 Jan 202200:24:12

What is scope creep? How does it show up, and how does it affect all of us?

Today, we are talking about one of those things that is essential to identify, mitigate and communicate… scope creep. 

Scope creep is a term that is commonly used in project management type of work. 

For full show notes, visit theopsauthority.com/podcast/132.

 

 

131: How to Get Your First (or Next) Client with Abbey Ashley12 Jan 202200:42:16

Do you have a plan to secure your next client? How can you build momentum in marketing yourself (even if it feels uncomfortable)?

My dear friend Abby Ashley is with me today chatting about how you get a client. Learning is great, but we also have to take action to secure that first client. This episode is sure to help you move forward with gaining your first (or next) client.

For full show notes, visit theopsauthority.com/podcast/131

 

247. How Kara Barnes Designed Work She Loves After the DOO Certification17 Apr 202400:49:08

Hey, hey friends! Welcome back to another episode of The Ops Authority Podcast! Today, I'm thrilled to have Certified DOO, Kara Barnes with us to dive deep into how the DOO Certification was the driving force in her journey to designing a career she truly loves. She gives a glimpse into her company, Backstage Ops, and her approach to business operations. She dives into her business shift from working on a retainer basis to running an agency. Throughout our conversation, Kara continually reflects on the profound influence that the Director of Operations Certification has had on her career.

This was an amazing episode with Kara Barnes—an episode filled with profound lessons and actionable advice for anyone looking to enhance their operations career. Tune in for an incredible dose of inspiration and strategic wisdom right here on The Ops Authority Podcast!

For full show notes visit www.TheOpsAuthority.com/podcast/247

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Brought to you by the HubSpot Podcast Network

130: State of the Union for Service Providing Professionals: Part 205 Jan 202200:57:58

How have things in the digital workspace shifted over the last year or two? And how does that impact service providers like you?

 

As promised, we are going to jump back in today to the second part of the State of the Union for service providing professionals with this incredible panel! 

We are back with part 2 of our interview panel with Lauren Golden, Jordan Gill, Sara Wiles, Micala Quinn, Tasha Booth, and Sarah Noked. 

Full show notes available at theopsauthority.com/podcast/130.

 

129: State of the Union for Service Providing Professionals: Part 129 Dec 202100:49:11

What is going on in the online space as we embark on 2022? How have things in the digital workspace shifted over the last year or two? And how does that impact service providers like you?

Today I’m excited to speak with some legendary women, who I have gained inspiration from and who have truly helped me become the leader of The Ops Authority. They are dear friends who I share audiences with, and we are here to talk about the “State of The Union” for service providing professionals.

On this panel we have Lauren Golden, Jordan Gill, Sara Wiles, Tasha Booth, Micala Quinn, and Sarah Noked, and I know you’re going to love hearing the perspectives from each of us about where the service provider world is heading as we move into 2022. This is part 1 of 2, so be sure to come back next week for the second part of our conversation.

For full show notes, visit theopsauthority.com/podcast/129.

128: The Ops Authority’s Year In Review22 Dec 202100:37:02

How did your 2021 shape up? It’s a great time for reflecting on your business, celebrating, and making plans for success. Have you sat down and sorted out what went well, not so well, and what needs to improve?

 

We are wrapping up yet another year of business! It’s so important to look back over the previous year, and I want to lead you through an exercise called the reflection framework. I’m going to walk you through this framework while sharing what we have done here at The Ops Authority. I want you to do the same for your own business, looking back over the last 12 months.

 

For full show notes, visit theopsauthority.com/podcast/128

127: Identifying Your 2021 Accomplishments15 Dec 202100:23:31

How was your 2021? While you are busy setting goals for 2022, have you taken some time to reflect on all you did this past year?

Today, I want to encourage you to take some time to identify your accomplishments from 2021. It's great to look ahead to the future. But there is also so much gratification that comes with taking a few minutes to pause and reflect on your accomplishments, and celebrate them. 

For full show notes, visit theopsauthority.com/podcast/127

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126: 4 To Dos To Set Up 202208 Dec 202100:22:12

Are you ready for 2022? What steps have you taken to wind down 2021 and to get ready to take on a new year in your business?

 

Today we are talking about the 4 things you have to get done before the year end so that you can walk into 2022 with ease. If you can get these things accomplished, you can relax and enjoy the holidays without them hanging over your head.  

 

This is the perfect time of year to do some planning that will enable you to confidently step into the next version of your business. 

 

For full show notes visit theopsauthority.com/podcast/126.

125: How Your Project Management Skills Make You a Great Launch Manager with Tasha Booth01 Dec 202100:36:41

Are you confident in your launch skills? How does your background in project management lend itself to supporting a successful launch?

Today I’m talking to Tasha Booth, who is a friend, a peer, and an icon in the space of service providers. We are talking about serving both our clients and serving other service professionals, and what that looks like behind the scenes. 

For full show notes, visit theopsauthority.com/podcast/125.



Meet Tasha

Tasha Booth is an agency owner, coach, and podcaster. She is the Founder & CEO of The Launch Guild - a full service launch support agency working with established coaches and course creators with Course & Podcast Launches. Her team is over 20 members strong and works together to support their clients in being able to focus back onto their zones of genius.  Additionally, she mentors Virtual Support Pros, Launch Managers, & Agency Owners who are passionate and ready to grow their businesses while living life on their own terms, and she is the host of the How She Did That Podcast -- a podcast for Virtual Support Pros to learn business and tech tips. Tasha has been featured in Forbes, Fast Company, and Entrepreneur, and she has appeared as a guest speaker for various summits and podcasts including Amy Porterfield's "Online Marketing Made Easy," and Julie Solomon’s “The Influencer Podcast.”  Tasha is an Air Force wife to her husband Scott, stepmom to Grace & Meredith, and work from home dog mom to Stanly and Boomer. In her spare time, she watches true crime tv, sings karaoke, and tends to her organic vegetable garden. 

 

Looking back, can you identify project management skills and traits starting in childhood?
  • She sees it in a different way because she has ADHD that wasn’t discovered until she was in her 20s
  • Because of that, she had to create systems that worked for her to be able to function
  • Now, she uses that with her visionary clients who are a somewhat scattered to “coral the chaos” and support them and translate to their team
  • A lot of times we don’t see our gifts for the gifts that they are because our gifts are often the things that come easiest to us

 

“When you can unearth those gifts and realize they are true gifts that are marketable, the sky's the limit.”

 

When you first started out, did project management have a place in your service offerings?
  • Absolutely. She started out as a general VA and quickly transitioned to a tech VA
  • Quickly realized she was in the driver's seat out of necessity because there was so much her clients didn’t know
  • She knew that experience is something that comes with time, and she also knew she could figure things out



How does project management lead to launch management?
  • She started the Launch Manager Certification because she was providing a lot of launch services in her own agency and noticed that there was a huge difference between the project managers on her team who had an understanding of launches vs. strictly project management skills
    • The ones who understood launches could look at deliverables and articulate to the team what need to be changed
    • The understood launch language
  • She thinks of launching as a specialty within project management



Who is the Launch Manager Certification best suited for?
  • For people who are already established in the online space
  • Someone who understands the common launch language
  • Someone who already has the groundwork laid (such as a DOO, Project Manager, OBM, or a Tech VA) and is now ready to specialize
  • Doesn’t require that you have done a ton of launch work already, but you need to understand that there will be a steep learning curve if you haven’t
  • Launches are often high pressure, and those who thrive off of the pressure cooker environment do well
  • Those with an adventurous spirit who wants to figure things out, and is ok with making the wrong decision
  • Someone who collaborates and communicates well 



What are some common mistakes that happen when project managers step in as launch managers?
  • Not managing timelines from the beginning; you need 8 weeks to execute a launch plan
    • Can’t allow client to dictate the timeline
  • Not managing expectations of clients based on audience size, engagement, and the groundwork that has already been laid
  • Remember that you are not responsible for the outcome of the launch in terms of revenue; you are there to support your client operationally, and it's up to your client to sell “the thing”



The Launch Manager Certification program details
  • 3 month certification program
  • 3 cohorts every year, next one starts in Jan 2022
  • Doors close in a few weeks, check it out!
  • List Natalie as the referral source

 

Weekly Ops Activity:

Tell us inside of the Ops Insiders Group: What type of launches have you managed?

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124: 5 Ways to Show Gratitude in Your Business24 Nov 202100:24:08

Do you regularly let the people in your world know how much you appreciate their support of your business?

                                                                                                                    Today we are talking about gratitude. This time of year, small business owners shift their focus to start preparing for the upcoming holidays. Often, we are trying to find the equilibrium for all of the family obligations that are ahead.

The time we are spending in our business are usually spent in 2 areas: 

  • Delivering on our services
  • Wrapping up the end of the year and/or vision casting for the new year

While all of that is good, it is definitely a season of blessings. Gratitude should be a part of your leadership all year long, but if it's not, this is the best season to start!

For full show notes, visit theopsauthority.com/podcast/124.

123: Conviction Marketing with Kelly Roach17 Nov 202100:42:15

Do you have a mentor? Someone who has helped you transform your business in a way you never thought possible?

Today, I’m speaking with one of the most instrumental people in my journey as a business owner. She has changed my family trajectory and given me the blessing of leading a business in a really organic way. Kelly Roach is a mentor and friend who has been a strong force in my six year business journey. 

Kelly is the CEO of one of just a handful of 8-figure, female-founded companies in the online space. 

For full show notes, visit theopsauthority.com/podcast/123

 

 

122: Why Emotional Intelligence Matters in Your Operations Career10 Nov 202100:36:26

Do you consider yourself emotionally intelligent? How do you measure emotional intelligence, and how can you use it to your benefit as an entrepreneur?

Today, I’m speaking with Cindy Sparrow about emotional intelligence. Specifically, what emotional intelligence is, and how we change as we grow.

What is Emotional Intelligence?
  • A set of social and emotional skills that influence how we view ourselves, our world, and how we respond to and impact the people and systems around us
  • How we use emotional information and in an effective and meaningful way 
  • Emotions and thought happen at the same time so emotional intelligence is an essential life skill

For full show notes, visit theopsauthority.com/podcast/122.

 




121: 3 Ways to Upgrade Brain Performance to Smoothly Run Your Business with Tanessa Shears03 Nov 202100:33:55

How does your physical health make you a better entrepreneur? Do you pay attention to what your body is telling you as you are busy growing your business?

Tanessa Shears is going to help us get some clarity on building a legacy lifestyle, and how to do it from a wellness perspective. 

Tanessa Shears is a health consultant and host of the Becoming Limitless podcast. She helps entrepreneurs scale their business by optimizing their health, focus & productivity with science and biohacking. Her passion is working closely with business owners to implement effective sleep, nutrition, work flow and stress management strategies to eliminate brain fog and help them get more done in 8 hours than most people can get done in a week. She does this by optimizing the performance capacity of your body & brain so you can produce more meaningful, impactful work output and scale your business faster.

For full show notes, visit theopsauthority.com/podcast/121.

246. The Journey from VA to Consultant with Sarah Neumann10 Apr 202400:39:35

Welcome back to another episode of The Ops Authority podcast. I have certified DOO, Sarah Neumann, here to share about her personal journey from being a Virtual Assistant to becoming a certified Online Business Manager and Director of Operations. She’s currently a consultant with a focus on team development. We dive into Sarah’s shift from doing fractional work to embracing a consulting role, further explaining her desire to help businesses thrive through the strategic crafting of teams and organizational structures. Sarah shares more about her consulting methodology, which encompasses the creation of team roles and responsibilities, the provision of developmental frameworks, and the offering of coaching services. I commend Sarah for her remarkable growth and encourage you to join the next cohort of the Director Of Operations Certification! This was a great episode on aligning your work with your passion, taking decisive action, and continuing to refine your business processes to achieve success!

For full show notes visit www.TheOpsAuthority.com/podcast/246

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120: What Does a DOO Really Do?27 Oct 202100:51:33

Are you confused about what type of work a Director of Operations does? Are you wondering if the DOO certification program is for you?

I am thrilled to bring you one of my greatest confidants and friends, and a big part of our community, Amy Lockrin. Today we will be talking about what a DOO does inside of a business. 

Amy Lockrin is an Operations Strategist and Coach who partners with female entrepreneurs who want more — more freedom, more success, and honestly, a lot more fun in their business! She works with amazing women who are ready to ditch the overwhelm that comes with being in charge of all of the things and fully step into their role as a CEO (not the super-stressed, overworked kind, but one who has control of her business, her time and unlimited financial potential!). She shares actionable tactics weekly on her podcast for service providers, Frazzled to Focused, daily on Instagram as she navigates supporting her clients and raising two spunky kids, or via her site: amylockrin.com

 

For full show notes, visit www.theopsauthority.com/episode120.

119: How Personality Assessments Can Help You Grow Your Business & Navigate Your Career 20 Oct 202100:29:55

Have you ever taken a personality assessment? If so, how have you integrated the results into your business model or your career path?

Today we are talking all about personality assessments, and how you can use them as you are growing in your business and navigating your career.

We’ve been talking specifically about three parts of the brain. Last episode we spoke about the conative portion, which is the “doing” part of the brain. Today we’re going to look at the affective part and how that plays into your business or team.

For full show notes visit www.theopsauthority.com/podcast/119.

118: Leveraging Kolbe While Leading and Growing a Team with Eryn Morgan13 Oct 202100:50:27

Do you know how to interpret Kolbe scores, and how to use them to build a strong team? 

Today we are continuing our conversation on the Kolbe assessment. I’m speaking with Eryn Morgan, and we are going to focus the conversation on how to use the info that we get from Kolbe to build your team.

Eryn Morgan is a Kolbe Certified™ Business Consultant (4 4 8 3) who helps CEOs of creative businesses strengthen their leadership skills so they can sustainably grow their companies. She believes that cookie cutters belong in bakeries, so she partners with her clients to create customized solutions that match their goals and their Kolbe strengths.

Eryn uses industry-leading conative tools, blended with her decades of real-life experience, quickstart adaptability, and laser-focused improvisational teaching style to help each client increase their company productivity and profitability.

To get connected with Eryn, visit her website at ErynMorgan.com and grab your copy of her CEO Checklist. With it you'll quickly identify the small shifts you can make today that will put you on the road to becoming a clearer, more powerful decision maker and CEO.

For the full show notes, visit theopsauthority.com/podcast/118



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