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In this episode, Jeff sits down with Ben and Jenna of 3Ts Automotive to talk about mobile automotive repair, business growth, marriage, and building a business online. Ben and Jenna share the realities of running a high volume mobile business, from working in extreme heat to managing customer expectations and diagnosing vehicles on camera. They discuss their plans for a future brick and mortar shop, the challenges of growing a YouTube channel, and why staying authentic matters more than chasing views.
The conversation also covers pricing, profitability, parts sourcing, scheduling, maintenance, industry misinformation, online trolls, and the importance of supporting technicians who want to do quality work. They also share lessons on working together as a couple, avoiding burnout, staying focused on your own journey, and keeping the business fundamentals ahead of social media.
Timestamps:
00:00 Ignore Online Hype
00:36 Meet 3Ts Automotive
01:02 Heat and Going Brick and Mortar
04:23 Working With Your Spouse
09:57 Filming Real Diagnostics
11:32 Authenticity Over Views
14:35 Trolls and Teaching Values
19:12 Pricing Labor and Profit
23:34 Wild Customer Calls
32:16 No Means No Requests
33:34 Turbo Noise Request
34:14 Why Enthusiast Cars Hurt
35:46 The Never Ending Project
39:40 Parts Sourcing Reality
40:23 Friends and Family Pricing Trap
43:56 Home Shop Time Management
46:53 Hemi Truck No Start Mystery50:16 Flexible Repair Philosophy54:24 Maintenance First Hard Truths59:42 Social Media Pricing Damage01:08:03 Battery Light Surprise01:08:52 Alternator Fix Then Stalls01:10:42 Cat Converter Root Cause01:11:23 Parts Quality Domino Effect01:14:10 Parking Lot Mechanics Debate01:17:34 Regulation and Certification01:22:24 Building the Skool Community01:28:21 Rage Bait and Misinformation01:34:43 Staying Positive Online01:40:00 Profitability and Public Perception01:42:49 Who to Argue With01:45:14 Quiet Supporters Matter01:46:51 Handling Trolls Online01:48:12 Who Deserves a Platform01:49:57 Internet Outsiders Weigh In01:53:36 Stay the Course01:54:51 Working With Your Spouse01:59:35 Mobile Life and Burnout02:02:14 ADHD, Anxiety and Focus02:06:08 Stop Comparing Journeys02:08:03 Closing Advice and Growth02:10:22 Content Second, Business First02:13:18 Revenue Goals and Training02:16:04 Thanks, Sponsors and Community02:18:23 Final Sign Off and CTA
