The ITSM Spectrum – Details, episodes & analysis

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The ITSM Spectrum

Purple Griffon

Education

Frequency: 1 episode/70d. Total Eps: 4

Welcome to The ITSM Spectrum, brought to you Purple Griffon. Your new go-to podcast for everything related to IT Service Management (ITSM). Hosted by CEO and lead trainer Steve Lawless, our show dives into a wide array of ITSM topics, designed to enlighten and educate our listeners. Whether you're a beginner eager to delve into the world of ITSM or a seasoned professional looking to enhance your knowledge and skills, we've got you covered.

Each episode is packed with valuable insights on training courses, innovative learning methods, and practical advice to help you navigate the ever-evolving ITSM industry. From exploring the latest trends to breaking down complex concepts, we aim to provide you with the knowledge and tools you need to succeed.

At The ITSM Spectrum, we believe in learning that's both effective and enjoyable. Our friendly and familiar approach makes even the most intricate topics accessible and engaging. Join us as we embark on this journey together, helping you to not only achieve your professional goals but to excel in them.

Welcome to the community where learning and growth happen seamlessly. Welcome to The ITSM Spectrum.

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Data updated on 04/07/2026

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RSS feed quality

Good

Score global : 79%

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Enterprise Service Management | ITSM Spectrum Episode 4

Season 1 · Episode 4

Friday, October 4, 2024 • Duration 21:28

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In this episode, we sit down with Enterprise Service Management expert, and author of the course, John Sansbury, to explore the transformative power of Enterprise Service Management (ESM) within an entire organisation.

Discover how ESM extends beyond traditional IT Service Management (ITSM), optimising service delivery across all business functions. John shares insights into key differences, course benefits, and who should attend the ESM Practitioner course. Perfect for professionals seeking to improve cross-functional workflows and service excellence. Tune in for expert advice and actionable strategies for implementing ESM in your organisation!

Book your place: https://purplegriffon.com/courses/itil/enterprise-service-management-practitioner

Contact:

Email: info@purplegriffon.com
Website: https://purplegriffon.com
Phone: 01539 736 828

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A New Age of Recruitment | ITSM Spectrum with Joe Moreton | Ep.3

Season 1 · Episode 3

Wednesday, July 17, 2024 • Duration 36:29

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Join us on "The ITSM Spectrum | by Purple Griffon," where our latest episodes delve into the groundbreaking "Recruit, Train, Deploy" service—a bespoke solution designed to align employer needs with skilled, ready-to-deploy tech talents. Dive deeper as we explore how this innovative approach is not only reshaping the landscape of tech recruitment but also paving the way for more women to thrive in the tech industry.

Episode 3: Revolutionizing Tech Recruitment with Recruit, Train, Deploy

Discover how our unique service, customizes training to fit specific job roles, ensuring candidates are not just qualified but truly job ready. This episode unpacks the myriad benefits for employers looking to streamline the hiring process and secure top-tier talent efficiently.

Key Features:

Tailored Training Programs: Learn how Purple Griffon collaborates with Intelligence Connected to craft targeted training plans that meets the dynamic demands of the tech industry.
Strategic Recruitment Insights: Gain expert insights into optimising your recruitment process and enhancing candidate suitability through precision training.

Why Listen?

Stay Ahead: Keep abreast of the latest trends and practices in ITSM and tech recruitment.
Make Impactful Decisions: Whether you’re an employer, recruiter, or job seeker, gain valuable insights that can transform your approach to tech hiring and career development.

Join Our Community Engage with "The ITSM Spectrum | From Purple Griffon" by subscribing through your favourite podcast platform. Submit your questions and comments in the comments section and we’ll do our best to address them in a future episode! Let's drive change together in the ITSM and tech community.

Subscribe and Share Don’t miss out on any episodes—subscribe now, share and like to support the podcast.

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PRINCE2 7th Edition and Problem Management

Season 1 · Episode 2

Thursday, March 28, 2024 • Duration 42:36

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In Episode 2 of "The ITSM Spectrum | From Purple Griffon," we dive deep into a variety of key ITSM topics that are crucial for professionals in the field. This episode is packed with valuable insights and information, starting with an in-depth exploration of PRINCE2 7th Edition. We uncover what's new, what's changed, and how these updates can impact your project management approach.

The conversation then shifts to Problem Management, where we dissect strategies and best practices to effectively identify, analyse, and resolve problems within IT services, aiming to minimise the adverse impact on business operations.

We also take a special look at our consultancy services, providing a behind-the-scenes glimpse into how we support businesses in optimizing their IT service management processes and achieving their strategic objectives.

Rounding off the episode, we explore the realm of Service Integration and Management (SIAM), discussing its significance in managing multiple service providers and ensuring seamless integration to deliver a cohesive IT service to the business.

Whether you're seeking to update your knowledge on PRINCE2, looking for effective problem management strategies, curious about how consultancy can transform your ITSM processes, or exploring the benefits of SIAM, this episode is a treasure trove of information designed to propel your professional development forward. Join us on this enlightening journey through the ITSM Spectrum.

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The future of ITSM? Artificial Intelligence with Dr. Andy Lowe

Season 1 · Episode 1

Thursday, March 7, 2024 • Duration 22:29

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In this episode we take a look at Artificial Intelligence with Dr Andy Lowe, co-author of the BCS Artificial Intelligence Foundations book.

As a qualified subject matter expert, we delve into some of the burning questions raised by the advancement of AI and Machine Learning. Steve also provides us with a course overview for ITIL®4 CAI (Collaborate, Assure & Improve), SIAM, Problem Management and Root Cause Analysis.

For a more in depth look at the episode, links to the show notes and a full episode transcript please take a look here

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The ITSM Spectrum – Details, episodes & analysis

Podcast details

Recent rankings

Apple Podcasts

Spotify

Shared links between episodes and podcasts

RSS feed quality and score

Publication history

Latest published episodes

Related Shows Based on Content Similarities

Related Shows Based on Content Similarities

Apple Podcasts

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The ITSM Spectrum – Details, episodes & analysis

Podcast details

Recent rankings

Apple Podcasts

Spotify

Shared links between episodes and podcasts

Buzzsprout1

Other3

RSS feed quality and score

Publication history

Latest published episodes

Similar podcasts and content

Related Shows Based on Content Similarities

Related Shows Based on Content Similarities

Buzzsprout1

Other3

Apple Podcasts

Spotify