Welcome to The Incident Report! We have a couple incredible guest hosts today: Aaron Ivy and Allison Indigo. They take a comprehensive look at cybersecurity strategies and risk assessments. Don’t miss this episode!

Articles cited:

7 Essential Cybersecurity Services for Every Business

Cybersecurity Best Practices for Businesses

How to Perform a Cybersecurity Risk Assessment

If you have questions or suggestions for the podcast, you can always email Paul and Adam at theincidentreport@questsys.com.

Thanks for listening!

The Incident Report is created by Quest Technology Management. With over 40 years of experience, Quest is a leading Technology Integrator, working seamlessly with your staff, and systems to achieve your IT goals. Learn more about everything they do at https://www.questsys.com.

Welcome to The Incident Report! We discuss Application Development trends and how you can stand out in a crowded partner landscape. Don’t miss this episode!

Join Adam Burke for Cybersecurity Sales Bootcamp Series

Dec 18 – Selling Comprehensive Cybersecurity Packages – Risk Management

If you have questions or suggestions for the podcast, you can always email Paul and Adam at theincidentreport@questsys.com.

Thanks for listening!

The Incident Report is created by Quest Technology Management. With over 40 years of experience, Quest is a leading Technology Integrator, working seamlessly with your staff, and systems to achieve your IT goals. Learn more about everything they do at https://www.questsys.com.

Intelisys parent company ScanSource is launching a new subsidiary, "NewCo". An agency alongside a tech services distributor? Is this the seismic shift many in the channel believe? Adam and Paul discuss in this week's episode of The Incident Report.  Don’t miss this episode!

Register for Quest Bootcamp Series

If you have questions or suggestions for the podcast, you can always email Paul and Adam at theincidentreport@questsys.com.

Thanks for listening!

The Incident Report is created by Quest Technology Management. With over 40 years of experience, Quest is a leading Technology Integrator, working seamlessly with your staff, and systems to achieve your IT goals. Learn more about everything they do at https://www.questsys.com.

Welcome to The Incident Report episode 74. Adam and Paul discuss VMware, TSBs, and disintermediation. Don’t miss this episode!

Register for Quest Bootcamp Series

Visit Adam at the Quest team at Channel Partners Conference Mar. 11-14th

If you have questions or suggestions for the podcast, you can always email Paul and Adam at theincidentreport@questsys.com.

Thanks for listening!

The Incident Report is created by Quest Technology Management. With over 40 years of experience, Quest is a leading Technology Integrator, working seamlessly with your staff, and systems to achieve your IT goals. Learn more about everything they do at https://www.questsys.com.

Welcome to The Incident Report episode 73. Adam and Paul discuss abandoned VMware partners, investing in shiny new tech trends, and the tool versus the solution. Don’t miss this episode!

If you have questions or suggestions for the podcast, you can always email Paul and Adam at theincidentreport@questsys.com.

Thanks for listening!

Articles Cited:

Abandoned VMware Partners Courted by Broadcom Competitors

Before Investing in Shiny New Tech Trends, Make Sure the Network Is Ready

The Incident Report is created by Quest Technology Management. With over 40 years of experience, Quest is a leading Technology Integrator, working seamlessly with your staff, and systems to achieve your IT goals. Learn more about everything they do at https://www.questsys.com.

Welcome to The Incident Report episode 72. Adam and Paul discuss Peter Radizeski 2023 review and AI effect on the channel.

If you have questions or suggestions for the podcast, you can always email Paul and Adam at theincidentreport@questsys.com.

Thanks for listening!

Articles Cited:

Channel Playbook In Summary: 2023

https://channelplaybook.com/telecom/in-summary-2023/

AI-Related Sales Will Be Strong for Channel Partners in 2024 https://www.channelfutures.com/from-the-industry/ai-related-sales-will-be-strong-for-channel-partners-in-2024

The Incident Report is created by Quest Technology Management. With over 40 years of experience, Quest is a leading Technology Integrator, working seamlessly with your staff, and systems to achieve your IT goals. Learn more about everything they do at https://www.questsys.com

Welcome to The Incident Report episode 71. Adam and Paul discuss Success Computer Consulting’s radical approach to massive success and the VMware Licensing Model changes.

If you have questions or suggestions for the podcast, you can always email Paul and Adam at theincidentreport@questsys.com.

Quest Channel Partner Program

https://questsys.com/Partners/

How One MSP Grew To $24 Million By Eliminating The ‘Efficiency-Focused’ Fixed Fee Model

https://www.crn.com/news/channel-news/ow-one-msp-grew-to-24-million-by-eliminating-the-efficiency-focused-fixed-fee-model

VMware by Broadcom Debuts Simplified Portfolio, Licensing Model

https://www.channelfutures.com/cloud/vmware-by-broadcom-debuts-simplified-portfolio-subscriptions

Thanks for listening!

The Incident Report is created by Quest Technology Management. With over 40 years of experience, Quest is a leading Technology Integrator, working seamlessly with your staff, and systems to achieve your IT goals. Learn more about everything they do at https://www.questsys.com.

Welcome to The Incident Report episode 70. A great episode in which Adam and Paul discuss meeting your client on their needs, security controls, and challenges ahead for MSPs. Don’t miss it!

Join Adam for an upcoming Quest Bootcamp Series - https://partnerportal.questsys.com/

Visit Adam at the Quest team at Channel Vision Expo Nov. 14-16th - https://tinyurl.com/yvuzpwdc

If you have questions or suggestions for the podcast, you can always email Paul and Adam at theincidentreport@questsys.com.

Thanks for listening!

Articles Cited:

ScanSource Earnings: Cisco, Intelisys Pave Way for Recurring Biz https://www.channelfutures.com/distribution/scansource-earnings-cisco-intelisys-pave-way-for-recurring-biz

How (and why) you should implement CIS Critical Security Controls as an MSP

https://www.channele2e.com/native/how-and-why-you-should-implement-cis-critical-security-controls-as-an-msp

IT Nation Connect: MSPs See Challenges Ahead with AI, Hyperautomation

https://www.channelfutures.com/artificial-intelligence/it-nation-connect-msps-see-challenges-ahead-with-ai-hyperautomation

The Incident Report is created by Quest Technology Management. With over 40 years of experience, Quest is a leading Technology Integrator, working seamlessly with your staff, and systems to achieve your IT goals. Learn more about everything they do at https://www.questsys.com.

Welcome to The Incident Report episode 69. Paycom takes a tumble and Grandpa Mike shares some wisdom that applies to everyone in the channel.

Join Adam for an upcoming Quest Bootcamp Series - https://partnerportal.questsys.com/

Visit Adam at the Quest team at Channel Vision Expo Nov. 14-16th - https://tinyurl.com/yvuzpwdc

If you have questions or suggestions for the podcast, you can always email Paul and Adam at theincidentreport@questsys.com.

Thanks for listening!

Articles Cited:

Partners Must Embrace Cloud Marketplaces for Future Prosperity

https://www.channelfutures.com/cloud-2/partners-must-embrace-cloud-marketplaces-for-future-prosperity

Paycom Shares Tumble as Popularity of Its Automated System Eats Into Other Revenue Sources https://www.investopedia.com/paycom-shares-tumble-as-popularity-of-its-automated-system-eats-into-other-revenue-sources-8385529

The Incident Report is created by Quest Technology Management. With over 40 years of experience, Quest is a leading Technology Integrator, working seamlessly with your staff, and systems to achieve your IT goals. Learn more about everything they do at https://www.questsys.com

Welcome to The Incident Report. Don’t miss this episode! Adam and Paul discuss the cloud marketplace, the rise in ransomware incidents, and what does Cisco’s Splunk acquisition mean?
Sign up for Quest Service Advisories newsletter: https://questsys.com/Partners/

If you have questions or suggestions for the podcast, you can always email Paul and Adam at theincidentreport@questsys.com.

Thanks for listening!

Articles Cited:

Haven’t Drunk the Cloud Marketplaces Kool-Aid? It’s About Time You Did

https://www.channelfutures.com/cloud-2/drunk-cloud-marketplaces-kool-aid

Ransomware Claims Increase 27% in First Half of 2023: Report
https://www.channele2e.com/analysis/ransomware-claims-increase-27-in-first-half-of-2023-report

Splunk Is Good For Cisco, But Cisco Needs To Convince Splunk Customers That Cisco Is Good For Them

https://www.forrester.com/blogs/splunk-is-good-for-cisco-but-cisco-needs-to-convince-splunk-customers-that-cisco-is-good-for-them/

The Incident Report is created by Quest Technology Management. With over 40 years of experience, Quest is a leading Technology Integrator, working seamlessly with your staff, and systems to achieve your IT goals.

Learn more about everything they do at https://www.questsys.com.

Paul and Adam sit down with Patrick Oborn of Telarus and Brandon Ivey of Evok to discuss the Leadville 100 ultramarathon and channel success! What’s the link? Did Brandon complete the grueling Leadville 100? Don’t miss this amazing conversation about support, dedication, and overcoming adversity with your team!
If you have questions or suggestions for the podcast, you can always email Paul and Adam at theincidentreport@questsys.com.

Thanks for listening!

Patrick’s event summary:  https://tinyurl.com/yov8wlmh

Brandon’s Finish Line Video:  https://tinyurl.com/yodbff58

Connect with Brandon Ivey: brandon@evoktechnologies.com

Learn more about Evok: https://www.evoktechnologies.com/

Connect with Patrick Oborn: poborn@telarus.com

Learn more about Telarus: https://www.telarus.com/

The Incident Report is created by Quest Technology Management. With over 40 years of experience, Quest is a leading Technology Integrator, working seamlessly with your staff, and systems to achieve your IT goals. Learn more about everything they do at https://www.questsys.com.

Welcome to The Incident Report episode 66. Don’t miss this episode! Adam and Paul discuss MSP price increases, the power of storytelling in business, and the upcoming quarterly Partner Conference.

Join Adam Burke for the Quest Partner Conference this August 30th: 

https://lp.questsys.com/questchannelpartnerforumaugust2023
If you have questions or suggestions for the podcast, you can always email Paul and Adam at theincidentreport@questsys.com.

Thanks for listening!

Articles Cited:

Most Channel Partners Plan to Raise Managed Services Prices Soon

https://www.channele2e.com/news/most-channel-partners-plan-to-raise-managed-services-prices-soon

Are You Building Thought Leadership for Your Brand or Just Following the Crowd?
https://www.channelfutures.com/sales-marketing/are-you-building-thought-leadership-for-your-brand-or-just-following-the-crowd/?ppage=2

The Incident Report is created by Quest Technology Management. With over 40 years of experience, Quest is a leading Technology Integrator, working seamlessly with your staff, and systems to achieve your IT goals. Learn more about everything they do at https://www.questsys.com.

Welcome to The Incident Report! How can we better discuss SaaS and Managed Services with our customers? We talk about the tactics that work!

Join Adam Burke for the Cybersecurity Sales Bootcamp Series

Dec 4 - Maintaining Flexibility with a Layered Defense

If you have questions or suggestions for the podcast, you can always email Paul and Adam at theincidentreport@questsys.com.

Thanks for listening!

The Incident Report is created by Quest Technology Management. With over 40 years of experience, Quest is a leading Technology Integrator, working seamlessly with your staff, and systems to achieve your IT goals. Learn more about everything they do at https://www.questsys.com.

Welcome to The Incident Report episode 65. Adam and Paul discuss the MSP Exaggeration, and the upcoming CVx Expo 2023.

If you have questions or suggestions for the podcast, you can always email Paul and Adam at theincidentreport@questsys.com.

Thanks for listening!

Articles Cited:

Managed Services Growth Exaggerated, Shows Research

https://www.channelfutures.com/emea/managed-services-growth-exaggerated

CVx Education to Help Partners Improve Sales, Operations https://channelvisionmag.com/cvx-education-to-help-partners-improve-sales-operations/

CVx EXPO 2023

https://cvxexpo.com/

The Incident Report is created by Quest Technology Management. With over 40 years of experience, Quest is a leading Technology Integrator, working seamlessly with your staff, and systems to achieve your IT goals. Learn more about everything they do at https://www.questsys.com.

Welcome to The Incident Report episode 64. Adam and Paul discuss the King of Cloud, and CEO support in the channel.

If you have questions or suggestions for the podcast, you can always email Paul and Adam at theincidentreport@questsys.com.

Thanks for listening!

Articles Cited:

  Is AWS on Verge of Losing Its ‘King of Cloud’ Title?

https://www.channelfutures.com/cloud-2/is-aws-on-verge-losing-king-of-cloud

CEO Support Is The Cornerstone Of Channel Success https://www.crn.com/columns/column-ceo-support-is-the-cornerstone-of-channel-success#bottom-ribbon

The Incident Report is created by Quest Technology Management. With over 40 years of experience, Quest is a leading Technology Integrator, working seamlessly with your staff, and systems to achieve your IT goals. Learn more about everything they do at https://www.questsys.com.

Welcome to The Incident Report episode 63. Adam, Paul and Brian are joined by Max Schuman of AVANT.  Max joined the AVANT team in 2021 via acquisition and is the West Region Director of Sales. Max and AVANT are committed to the success and growth of their National Strategic VAR’s and Trusted Advisors.

If you have questions or suggestions for the podcast, you can always email Paul and Adam at theincidentreport@questsys.com.

Learn More About AVANT

https://goavant.net/

AVANT Special Forces

https://web.cvent.com/event/f3336d98-96e8-478a-86aa-8ebd80ee633c/summary

Max Schuman + Lurie Children’s Hospital Marathon Fundraiser

https://events.luriechildrens.org/marathon-team/max-schuman--lurie-childrens-hospital-marathon-fundraiser

Ol’ Miss Baseball Beer Shower

https://www.youtube.com/watch?v=hgzRObIbHik

Thanks for listening!

The Incident Report is created by Quest Technology Management. With over 40 years of experience, Quest is a leading Technology Integrator, working seamlessly with your staff, and systems to achieve your IT goals. Learn more about everything they do at https://www.questsys.com.

Welcome to The Incident Report episode 62. Adam and Paul discuss a recent interview with Telarus CEO Adam Edwards, FBI relationships, and Salesforce price hikes.

If you have questions or suggestions for the podcast, you can always email Paul and Adam at theincidentreport@questsys.com.

Thanks for listening!

Articles Cited:

Telarus CEO Adam Edwards: Margin, Resources ‘Not an Either Or’ for Partners

https://www.channelfutures.com/tech-services-brokerages/telarus-ceo-adam-edwards-margin-resources-not-an-either-or-for-partners

FBI Cyber Agents Want A Relationship With MSPs
https://www.crn.com/events/fbi-cyber-agents-want-a-relationship-with-msps-official-says

Salesforce To Hike Prices

https://www.crn.com/news/cloud/salesforce-to-hike-prices-in-august-by-average-of-9-percent

Industry Roundtable State of the Channel 2023

https://www.youtube.com/watch?v=Fh1YZ4neSvA

Quest CEO Tim Burke, Chain of Survival award:

https://www.linkedin.com/feed/update/urn:li:activity:7084602502221856769

The Incident Report is created by Quest Technology Management. With over 40 years of experience, Quest is a leading Technology Integrator, working seamlessly with your staff, and systems to achieve your IT goals. Learn more about everything they do at https://www.questsys.com.

Welcome to The Incident Report episode 61. Adam and Paul the global shift to spending on services and the hidden value of device-as-a-service (DaaS).

If you have questions or suggestions for the podcast, you can always email Paul and Adam at theincidentreport@questsys.com.

Thanks for listening!

Articles Cited:

The APAC Channel Needs to Prepare for Smaller Deals

https://www.channelinsider.com/news-and-trends/apac/smaller-deals-for-apac-msps/

DaaS: The Key to Improved Operations for MSPs https://www.channelfutures.com/desktop/daas-the-key-to-improved-operations-for-msps

The Incident Report is created by Quest Technology Management. With over 40 years of experience, Quest is a leading Technology Integrator, working seamlessly with your staff, and systems to achieve your IT goals. Learn more about everything they do at https://www.questsys.com.

Welcome to The Incident Report episode 60. Adam and Paul discuss the necessity of a layered security approach and the changing role of technology advisors.

If you have questions or suggestions for the podcast, you can always email Paul and Adam at theincidentreport@questsys.com.

Thanks for listening!

Articles Cited:

How a Layered Security Approach Can Minimize Email Threats

https://www.channele2e.com/influencers/how-a-layered-security-approach-can-minimize-email-threats/

Faces of the Partner: 5 Technology Advisor Firms Scaling, Pivoting https://www.channelfutures.com/business-models/faces-of-the-partner-5-technology-advisor-firms-scaling-pivoting

The Incident Report is created by Quest Technology Management. With over 40 years of experience, Quest is a leading Technology Integrator, working seamlessly with your staff, and systems to achieve your IT goals. Learn more about everything they do at https://www.questsys.com

Welcome to The Incident Report. Adam and Paul talk about Cisco Live 2023, Microsoft Recurrence issues, and HPE Axis Security Acquisition.

If you have questions or suggestions for the podcast, you can always email Paul and Adam at theincidentreport@questsys.com.

Thanks for listening!

Articles Cited:

Cisco Live 2023: Cisco ELT’s 5 Big Statements https://www.crn.com/news/networking/cisco-live-2023-cisco-elt-s-5-big-statements/5?itc=refresh

Microsoft Grapples With ‘Recurrence’ Of Microsoft 365 Service Issues https://www.crn.com/news/cloud/microsoft-grapples-with-recurrence-of-microsoft-365-service-issues?itc=refresh

Axis Security Acquisition Gives HPE The Edge In SASE Battle: Antonio Neri https://www.crn.com/news/security/axis-security-acquisition-gives-hpe-the-edge-in-sase-battle-antonio-neri?itc=refresh

The Incident Report is created by Quest Technology Management. With over 40 years of experience, Quest is a leading Technology Integrator, working seamlessly with your staff, and systems to achieve your IT goals. Learn more about everything they do at https://www.questsys.com.

Welcome to The Incident Report. Adam and Paul test the limits of ChatGPT, discuss Nvidia, and the importance of immutable storage.

If you have questions or suggestions for the podcast, you can always email Paul and Adam at theincidentreport@questsys.com.

Join Adam Burke for the Quest Partner Conference this June 7th:  https://partnerportal.questsys.com/

Thanks for listening!

Articles Cited:

Nvidia crosses into $1 trillion market cap

https://www.cnbc.com/2023/05/30/nvidia-on-track-to-hit-1-trillion-market-cap-when-market-opens.html

Backups Are Prime Targets for Ransomware Attacks, Most Remain Exposed https://www.channelfutures.com/backup-disaster-recovery/prime-targets-for-ransomware-attacks

Gartner Forecasts Strong Government Opportunities for MSPs https://www.channelinsider.com/news-and-trends/gartner-forecasts-msp-government-opportunities/

  The Incident Report is created by Quest Technology Management. With over 40 years of experience, Quest is a leading Technology Integrator, working seamlessly with your staff, and systems to achieve your IT goals. Learn more about everything they do at https://www.questsys.com.

Welcome to The Incident Report. Adam and Paul discuss the talent retention battle within the channel and Ingram Micro’s pivot to platform.

If you have questions or suggestions for the podcast, you can always email Paul and Adam at theincidentreport@questsys.com.

Thanks for listening!

Articles Cited:

How These Channel Partners Are Winning the Talent Retention Battle⁠⁠⁠https://www.channelfutures.com/business-models/how-these-channel-partners-are-winning-the-talent-retention-battle⁠

How Ingram Micro Turned Itself into a Platform Company

https://www.channele2e.com/business/digital-transformation/how-ingram-micro-turned-itself-into-a-platform-company/

Quest Monitoring and Alerting https://questsys.com/services/cybersecurity/monitoring-and-alerting-services/

  The Incident Report is created by Quest Technology Management. With over 40 years of experience, Quest is a leading Technology Integrator, working seamlessly with your staff, and systems to achieve your IT goals. Learn more about everything they do at https://www.questsys.com.

Welcome to The Incident Report. Adam and Paul discuss the Channel Partners Conference and the Importance of reputational analysis for organizations.

If you have questions or suggestions for the podcast, you can always email Paul and Adam at theincidentreport@questsys.com.

Articles Cited:

Most Memorable Quotes from CP Expo 2023

https://www.channelfutures.com/channel-partners-event-coverage/most-memorable-quotes-cp-expo-2023

Cybersecurity Insurance https://fortune.com/2023/02/15/cost-cybersecurity-insurance-soaring-state-backed-attacks-cover-shmulik-yehezkel/

Quest Monitoring and Alerting https://questsys.com/services/cybersecurity/monitoring-and-alerting-services/

  The Incident Report is created by Quest Technology Management. With over 40 years of experience, Quest is a leading Technology Integrator, working seamlessly with your staff, and systems to achieve your IT goals. Learn more about everything they do at https://www.questsys.com.

Welcome to The Incident Report! This week Adam and Paul discuss the largest challenges facing the IT industry and partners. Don’t miss this episode!

Join Adam Burke for the Cybersecurity Sales Bootcamp Series

If you have questions or suggestions for the podcast, you can always email Paul and Adam at theincidentreport@questsys.com.

Thanks for listening!

The Incident Report is created by Quest Technology Management. With over 40 years of experience, Quest is a leading Technology Integrator, working seamlessly with your staff, and systems to achieve your IT goals. Learn more about everything they do at https://www.questsys.com.

Welcome to The Incident Report. Adam and Paul are joined by President of Resourcive, Kyle Hall to discuss the channel, emerging trends, and what we’re most excited about.

Join Adam, Paul and the Quest team at Channel Partners Conference and Expo May 1-4. Visit us at Booth 2002. Register here: https://tinyurl.com/2lyteanx

Follow Kyle Hall on LinkedIn: https://www.linkedin.com/in/kylebhall/

Learn more about Resourcive: https://www.resourcive.com/

Learn more about Resourcive as a Podcast: https://www.resourcive.com/raap-podcast

Learn more about Skill Bridge: https://skillbridge.osd.mil/program-overview.htm

Learn more about Honor Foundation: https://www.honor.org/

If you have questions or suggestions for the podcast, you can always email Paul and Adam at theincidentreport@questsys.com.

The Incident Report is created by Quest Technology Management. With over 40 years of experience, Quest is a leading Technology Integrator, working seamlessly with your staff, and systems to achieve your IT goals. Learn more about everything they do at https://www.questsys.com.

Welcome to The Incident Report episode 54. We’re glad you’re here! Adam and Paul discuss partner summits, the upcoming Channel Partners Expo, and cloud computing. Adam also shares his Partner Phase Theory.

Join Adam, Paul and the Quest team at Channel Partners Conference and Expo May 1-4. Visit us at Booth 1902. Register here: https://tinyurl.com/2lyteanx

If you have questions or suggestions for the podcast, you can always email Paul and Adam at theincidentreport@questsys.com.

Thanks for listening!

Articles Cited:

Customers Need Partners to Help Navigate New Digital Ecosystem

https://www.channelfutures.com/channel-partners-event-coverage/customer-digital-ecosystem

  Public Cloud Spending to Jump 22% in ’23, Driven by AWS, Azure, Google https://www.channelfutures.com/cloud-2/public-cloud-spending-aws-azure

MeetKevin Video

https://www.youtube.com/watch?v=_ckKuuTxAt0&t=397s

The Incident Report is created by Quest Technology Management. With over 40 years of experience, Quest is a leading Technology Integrator, working seamlessly with your staff, and systems to achieve your IT goals. Learn more about everything they do at https://www.questsys.com.

Welcome to The Incident Report episode 53. Special guest Peter Radizeski joins Adam and Paul to talk all things channel. Peter is President of RAD-INFO INC., a telecom strategy and marketing consulting agency. He is a sales trainer, writer, consultant, and speaker. Don’t miss this insightful conversation.

Peter Radizeski is available to speak at your events on channel, marketing, strategy, or sales. You can reach Peter through his website, Twitter or LinkedIn.

Website: http://channelplaybook.com

Twitter: @radinfo

LinkedIn: https://www.linkedin.com/in/radinfo

Join Adam, Paul and the Quest team at Channel Partners Conference and Expo May 1-4. Visit us at Booth 1902. Register here: https://tinyurl.com/2lyteanx

If you have questions or suggestions for the podcast, you can always email Paul and Adam at theincidentreport@questsys.com.

Thanks for listening! The Incident Report is created by Quest Technology Management. With over 40 years of experience, Quest is a leading Technology Integrator, working seamlessly with your staff, and systems to achieve your IT goals. Learn more about everything they do at ⁠https://www.questsys.com⁠.

Welcome to The Incident Report episode 52. We’re glad you’re here! Are there to many cybersecurity startups? What should MSPS offer? Are there channel conflicts? Adam and Paul discuss. Plus…check out Adam’s review of If You Give a Mouse a Cookie!

Join Adam, Paul and the Quest team at Channel Partners Conference and Expo May 1-4. Visit us at Booth 1902. Register here: https://tinyurl.com/2lyteanx

If you have questions or suggestions for the podcast, you can always email Paul and Adam at theincidentreport@questsys.com.

Thanks for listening!

Articles Cited:

There Are Way Too Many Cybersecurity Startups. Some Won’t Survive A Recession. https://www.crn.com/news/security/there-are-way-too-many-cybersecurity-startups-some-won-t-survive-a-recession-

Expected MSP Services: What All MSPs Should Offer
https://www.channelinsider.com/managed-services/expected-msp-services/

Channel Conflict, Controversy:
https://www.channelfutures.com/business-models/channel-conflict-controversy-avaya-bankruptcy-mass-layoffs-high-profile-execs-depart

Adam’s Children’s Book Review - If You Give a Mouse a Cookie

https://tinyurl.com/2zqvqmgn

  The Incident Report is created by Quest Technology Management. With over 40 years of experience, Quest is a leading Technology Integrator, working seamlessly with your staff, and systems to achieve your IT goals. Learn more about everything they do at ⁠https://www.questsys.com⁠.

Welcome to The Incident Report. We’re glad you’re here! Adam and Paul sit down to discuss Zero Trust adoption, HPE OpsRamp Acquisition, and SVB collapse and what it means for the channel.  

Join Adam, Paul and the Quest team at Channel Partners Conference and Expo May 1-4. Visit us at Booth 1902. Register here: https://tinyurl.com/2lyteanx

If you have questions or suggestions for the podcast, you can always email Paul and Adam at theincidentreport@questsys.com.

Thanks for listening!

Articles Cited:

HPE Gets AI-Based IT Management Boost With OpsRamp Acquisition

https://www.crn.com/news/cloud/hpe-gets-ai-based-it-management-boost-with-opsramp-acquisition

Zero Trust Is A Huge Security Opportunity. It Also Means ‘Heartburn’ For Some MSPs.
https://www.crn.com/news/security/zero-trust-is-a-huge-security-opportunity-it-also-means-heartburn-for-some-msps-

What the Silicon Valley Bank Collapse Means for the Channel
https://www.channelfutures.com/regulation-compliance/what-the-silicon-valley-bank-collapse-means-for-the-channel

  The Incident Report is created by Quest Technology Management. With over 40 years of experience, Quest is a leading Technology Integrator, working seamlessly with your staff, and systems to achieve your IT goals. Learn more about everything they do at ⁠https://www.questsys.com⁠.

Welcome to The Incident Report episode 50! We’re glad you’re here and excited to bring you a special interview with Tim Burke. Learn about the early days of Quest, how private equity money is changing business and the future of the channel.

If you have questions or suggestions for the podcast, you can always email Paul and Adam at theincidentreport@questsys.com.

Thanks for listening!

The Incident Report is created by Quest Technology Management. With over 40 years of experience, Quest is a leading Technology Integrator, working seamlessly with your staff, and systems to achieve your IT goals. Learn more about everything they do at ⁠https://www.questsys.com⁠.

Welcome to The Incident Report. We’re glad you’re here! Adam and Paul sit down to discuss why everything is becoming a subscription and Palo Alto Networks is embracing the channel.

If you have questions or suggestions for the podcast, you can always email Paul and Adam at theincidentreport@questsys.com.

Thanks for listening!

Articles Cited:

Red Hat Introduces New Partner Subscriptions

https://channelvisionmag.com/red-hat-introduces-new-partner-subscriptions/

Palo Alto Networks CEO Nikesh Arora On Why Partners Are ‘More Important' Than Ever

https://www.crn.com/news/security/palo-alto-networks-ceo-nikesh-arora-on-sase-ai-and-why-partners-are-more-important-than-ever?itc=refresh

Here’s What 10 Cybersecurity CEOs Are Prioritizing In 2023

https://www.crn.com/news/security/here-s-what-10-cybersecurity-ceos-are-prioritizing-in-2023?itc=refresh

The Incident Report is created by Quest Technology Management. With over 40 years of experience, Quest is a leading Technology Integrator, working seamlessly with your staff, and systems to achieve your IT goals. Learn more about everything they do at ⁠https://www.questsys.com⁠.

Welcome to The Incident Report. We’re glad you’re here! Adam and Paul are well caffeinated…maybe too caffeinated? They discuss Veeam v12, selling cybersecurity, and what 10 cybersecurity CEOs are prioritizing in 2023.

If you have questions or suggestions for the podcast, you can always email Paul and Adam at theincidentreport@questsys.com.

Thanks for listening!

Articles Cited:

Veeam Releases New Data Platform with Direct Backup to Object Storage

https://www.channelfutures.com/backup-disaster-recovery/veeam-releases-new-data-platform-with-direct-backup-to-object-storage

Selling Cybersecurity: Five Ways to Get to Yes

https://www.channele2e.com/influencers/selling-cybersecurity-five-ways-to-get-to-yes/

Here’s What 10 Cybersecurity CEOs Are Prioritizing In 2023

https://www.crn.com/news/security/here-s-what-10-cybersecurity-ceos-are-prioritizing-in-2023?itc=refresh

The Incident Report is created by Quest Technology Management. With over 40 years of experience, Quest is a leading Technology Integrator, working seamlessly with your staff, and systems to achieve your IT goals. Learn more about everything they do at ⁠⁠https://www.questsys.com⁠⁠.

Welcome to The Incident Report Episode 47. Adam and Paul discuss MSPs in 2023, Staircase AI-Responder, and what an MSP is not (hint: it’s how you look at it).

If you have questions or suggestions for the podcast, you can always email Paul and Adam at theincidentreport@questsys.com.

Thanks for listening!

Articles Cited:

MSPs See Surging Demand Amid Economic Uncertainty

https://www.channelfutures.com/channel-research/progress-partners-report-msps-see-surging-demand-amid-economic-uncertainty

What Is Not an MSP: Services to Exclude From Your Offering

https://www.channelinsider.com/managed-services/what-is-not-an-msp/

Staircase AI-Responder Offers Generative AI Solution

https://channelvisionmag.com/staircase-ai-responder-offers-generative-ai-solution/

The Incident Report is created by Quest Technology Management. With over 40 years of experience, Quest is a leading Technology Integrator, working seamlessly with your staff, and systems to achieve your IT goals. Learn more about everything they do at ⁠⁠https://www.questsys.com⁠⁠.

Welcome to The Incident Report Episode 46. Adam and Paul discuss VMware Vulnerability, the recent jobs reports, and four signs you need to revamp your channel partner program.

If you have questions or suggestions for the podcast, you can always email Paul and Adam at theincidentreport@questsys.com.

Thanks for listening!

Articles Cited:

Ransomware Targeting VMware Vulnerability

https://www.crn.com/news/security/ransomware-targeting-vmware-vulnerability-has-hit-hundreds-of-servers-in-us-canada-cyber-firm

Job Growth Up, Unemployment Down

https://www.channele2e.com/business/talent/job-growth-up-unemployment-down-what-does-it-mean-for-msps/

4 Signs You Need to Revamp Your Channel Partner Program

https://www.channelfutures.com/best-practices/4-signs-you-need-to-revamp-your-channel-partner-program

The Incident Report is created by Quest Technology Management. With over 40 years of experience, Quest is a leading Technology Integrator, working seamlessly with your staff, and systems to achieve your IT goals. Learn more about everything they do at ⁠⁠https://www.questsys.com⁠⁠.

Welcome to The Incident Report! This week Adam and Paul discuss Amazon’s back-to-work policy, Cisco layoffs, and the challenges between channel partners and VARS. Don’t miss this episode!

Join Adam Burke for the Cybersecurity Sales Bootcamp Series

If you have questions or suggestions for the podcast, you can always email Paul and Adam at theincidentreport@questsys.com.

Thanks for listening!

The Incident Report is created by Quest Technology Management. With over 40 years of experience, Quest is a leading Technology Integrator, working seamlessly with your staff, and systems to achieve your IT goals. Learn more about everything they do at https://www.questsys.com

Welcome to The Incident Report Episode 45. Adam and Paul discuss Dee Burger’s interview with Channel Futures and Insight’s shifting integrator market approach.

If you have questions or suggestions for the podcast, you can always email Paul and Adam at theincidentreport@questsys.com.

Thanks for listening!

Articles Cited:

Insight Enterprises’ Burger: Solutions Integrator Vision Will Double Customer Share

https://www.channelfutures.com/business-models/insight-enterprises-burger-solutions-integrator-vision-will-double-customer-share

The Incident Report is created by Quest Technology Management. With over 40 years of experience, Quest is a leading Technology Integrator, working seamlessly with your staff, and systems to achieve your IT goals. Learn more about everything they do at ⁠⁠https://www.questsys.com⁠⁠.

Welcome to The Incident Report Episode 44. Adam and Paul sit down with special guest Koby Phillips, VP of Cloud at Telarus. Koby shares insights on the channel, what he’s observing, and unlocking value as a transformational partner.

If you have questions or suggestions for the podcast, you can always email Paul and Adam at theincidentreport@questsys.com.

Thanks for listening!

You can reach Koby at kphillips@telarus.com

The Incident Report is created by Quest Technology Management. With over 40 years of experience, Quest is a leading Technology Integrator, working seamlessly with your staff, and systems to achieve your IT goals. Learn more about everything they do at ⁠⁠https://www.questsys.com⁠⁠.

Welcome to The Incident Report Episode 43. Adam and Paul discuss AWS in 2023, Aligned Data Center expansion, and AI-as-a-Service.

If you have questions or suggestions for the podcast, you can always email Paul and Adam at theincidentreport@questsys.com.

Thanks for listening!

Articles Cited:

Amid Slower Customer Spending, What’s in Store for AWS in 2023?

https://www.channelfutures.com/cloud-2/amid-slower-customer-spending-whats-in-store-for-aws-in-2023

Aligned Data Centers Expands into Pacific Northwest

https://channelvisionmag.com/aligned-data-centers-expands-into-pacific-northwest/

AI-as-a-Service Makes Data Analytics Accessible and Cost Effective

https://venturebeat.com/ai/ai-as-a-service-makes-artificial-intelligence-and-data-analytics-more-accessible-and-cost-effective/

The Incident Report is created by Quest Technology Management. With over 40 years of experience, Quest is a leading Technology Integrator, working seamlessly with your staff, and systems to achieve your IT goals. Learn more about everything they do at ⁠⁠https://www.questsys.com⁠⁠.

Welcome to The Incident Report Episode 42. Adam and Paul discuss the good, bad, and ugly of 2023: Bridgepoint Technology, Cybersecurity, and Salesforce.

If you have questions or suggestions for the podcast, you can always email Paul and Adam at theincidentreport@questsys.com.

Thanks for listening!

Articles Cited:

Bridgepoint Technologies Acquires PPT Solutions

https://www.channele2e.com/news/bridgepointe-technologies-acquires-ppt-solutions/

2023 MSP Outlook: Cynersecurity, Automation Will Be Paramount

https://www.channelfutures.com/galleries/channel-futures-2023-msp-outlook-cybersecurity-and-automation-will-be-paramount-gallery

Salesforce is cutting 10% of it’s personnel, more than 7,000 employess

https://www.cnbc.com/2023/01/04/salesforce-is-cutting-10percent-of-its-workforce-more-than-7000-employees.html

The Incident Report is created by Quest Technology Management. With over 40 years of experience, Quest is a leading Technology Integrator, working seamlessly with your staff, and systems to achieve your IT goals. Learn more about everything they do at ⁠⁠https://www.questsys.com⁠⁠.

Welcome to The Incident Report Episode 41. Adam and Paul are visited by the Ghosts of Channel Past, Present, and Future. A special holiday episode you shouldn’t miss. Paul does some very impressive acting.

If you have questions or suggestions for the podcast, you can always email Paul and Adam at theincidentreport@questsys.com.

Thanks for listening!

Articles Cited:

3 Key Challenges Facing the Channel in 2023

https://www.channele2e.com/news/3-key-challenges-facing-the-channel-in-2023/

The Incident Report is created by Quest Technology Management. With over 40 years of experience, Quest is a leading Technology Integrator, working seamlessly with your staff, and systems to achieve your IT goals. Learn more about everything they do at ⁠⁠https://www.questsys.com⁠⁠.

Welcome to The Incident Report Episode 40. Adam and Paul discuss how to maximize the technology in which your company invested. Is spending more money the answer?

(Big) Hint: No.

If you have questions or suggestions for the podcast, you can always email Paul and Adam at theincidentreport@questsys.com.

Thanks for listening!

Articles Cited:

Cybersecurity Checkup

https://lp.questsys.com/cybersecurity-checkups-details

Cybersecurity Checkups - brochure

https://www.questsys.com/wp-content/uploads/2022/10/Cybersecurity_Checkups_LFormat_v7.4.1.pdf

The Incident Report is created by Quest Technology Management. With over 40 years of experience, Quest is a leading Technology Integrator, working seamlessly with your staff, and systems to achieve your IT goals. Learn more about everything they do at ⁠⁠https://www.questsys.com⁠⁠.

Welcome to The Incident Report Episode 39. Adam and Paul discuss improving the partner experience, overpaying for internet, and a Rackspace security incident.

If you have questions or suggestions for the podcast, you can always email Paul and Adam at theincidentreport@questsys.com.

Thanks for listening!

Articles Cited:

Common Vendor Miscues That Hinder the Partner Experience

https://www.channelinsider.com/tech-companies/vendor-miscues/

Rackspace Security Incident Causes Thousands To Lose Email Service

https://www.crn.com/news/security/thousands-lose-email-service-due-rackspace-security-incident

Rural US Overpays for Internet, Expanding ‘Digital Divide’

https://channelvisionmag.com/rural-us-overpays-for-internet-expanding-digital-divide/

Acronym Generator

https://www.acronymgenerator.net/

The Incident Report is created by Quest Technology Management. With over 40 years of experience, Quest is a leading Technology Integrator, working seamlessly with your staff, and systems to achieve your IT goals. Learn more about everything they do at ⁠⁠https://www.questsys.com⁠⁠.

Welcome to The Incident Report Episode 38. Adam and Paul discuss the holidays, Windows Virtual Desktops, BlockFi, Citrix, and Telecom Turmoil.

On Dec. 6th join Quest and BlackBerry Cylance® to get a firsthand look at how the Cylance AI-based platform prevents cyber-attacks against the most advanced attacks. Featuring real-time demonstrations of advanced attack techniques, this event will provide attendees with an understanding of prevention versus detection capabilities.

Register here: https://us02web.zoom.us/webinar/register/WN_fgEQSdh2RqCMr-Er6GLCLA

If you have questions or suggestions for the podcast, you can always email Paul and Adam at theincidentreport@questsys.com.

Thanks for listening!

Articles Cited:

Windows Virtual Desktops

https://www.channele2e.com/5-things/updates-28-november-2022/

BlockFi Bankruptcy

https://www.cnbc.com/2022/11/28/blockfi-files-for-bankruptcy-as-ftx-fallout-spreads.html

Bank Closes Painful Citrix Debt Chapter

https://www.reuters.com/business/finance/banks-close-painful-citrix-debt-chapter-with-700-mln-loss-source-2022-09-21/

Turmoil in Telecoms

https://channelplaybook.com/telecom/turmoil-in-telecoms/?utm_source=dlvr.it&utm_medium=linkedin

The Incident Report is created by Quest Technology Management. With over 40 years of experience, Quest is a leading Technology Integrator, working seamlessly with your staff, and systems to achieve your IT goals. Learn more about everything they do at ⁠⁠https://www.questsys.com⁠⁠.

Welcome to The Incident Report Episode 37. Adam and Paul discuss phishing, ransomware, and the changes you can make to help protect yourself, friends, and clients.

On Dec. 6th join Quest and BlackBerry Cylance® to get a firsthand look at how the Cylance AI-based platform prevents cyber-attacks against the most advanced attacks. Featuring real-time demonstrations of advanced attack techniques, this event will provide attendees with an understanding of prevention versus detection capabilities.

Register here: https://us02web.zoom.us/webinar/register/WN_fgEQSdh2RqCMr-Er6GLCLA

If you have questions or suggestions for the podcast, you can always email Paul and Adam at theincidentreport@questsys.com.

Thanks for listening!

Articles Cited:

CISA – AA21-243A

https://www.cisa.gov/uscert/ncas/alerts/aa21-243a#revisions

The Incident Report is created by Quest Technology Management. With over 40 years of experience, Quest is a leading Technology Integrator, working seamlessly with your staff, and systems to achieve your IT goals. Learn more about everything they do at ⁠⁠https://www.questsys.com⁠⁠.

Welcome to The Incident Report Episode 36. Adam and Paul discuss building a better partner ecosystem, the changing MSP model, and the FTX crypto empire collapse.

On Nov. 16th join Quest for an interactive Partner Forum! Your hosts Adam Burke and Gary Schick will share recent success stories as well as topics and trends that are timely for growing your customer base. Register here: https://lp.questsys.com/questchannelpartnerforumnov2022?utm_source=Sugar&utm_medium=Email&utm_content=August+2022&utm_campaign=Partner+Outreach

If you have questions or suggestions for the podcast, you can always email Paul and Adam at theincidentreport@questsys.com.

Thanks for listening!

Articles Cited:

Building a Partner Ecosystem

https://www.channelfutures.com/best-practices/building-a-partner-ecosystem-here-are-four-must-haves-to-make-it-work

The Morphing ‘MSP’ Model
https://channelvisionmag.com/the-morphing-msp-model/

The Incident Report is created by Quest Technology Management. With over 40 years of experience, Quest is a leading Technology Integrator, working seamlessly with your staff, and systems to achieve your IT goals. Learn more about everything they do at ⁠⁠https://www.questsys.com⁠⁠.

How can partners approach clients about cybersecurity and business continuty? Adam has some thoughts and tactics. Don't miss this episode!
The Incident Report is created by Quest Technology Management. With over 40 years of experience, Quest is a leading Technology Integrator, working seamlessly with your staff, and systems to achieve your IT goals. Learn more about everything they do at https://www.questsys.com.

If you have questions or suggestions for the podcast, you can always email Paul and Adam at ⁠theincidentreport@questsys.com⁠.

Welcome to The Incident Report Episode 35: Live from ChannelVision Expo 2022! Adam and Paul are joined by Director of Sales, Gary Schick, National Partner Manager, Brian Perdue, and Director of Marketing, Darcy Baker. And, if you listen closely you can hear Amy Comi quietly say, “sixteen.”

A very fun episode discussing the Expo, the future of the channel, and some RV vacation suggestions.

If you have questions or suggestions for the podcast, you can always email Paul and Adam at theincidentreport@questsys.com.

Thanks for listening!

The Incident Report is created by Quest Technology Management. With over 40 years of experience, Quest is a leading Technology Integrator, working seamlessly with your staff, and systems to achieve your IT goals. Learn more about everything they do at ⁠⁠https://www.questsys.com⁠⁠.

Welcome to The Incident Report Episode 34. Adam and Paul discuss why distributors must digitally transform and what scares MSPs today. Don’t miss it!

If you have questions or suggestions for the podcast, you can always email Paul and Adam at theincidentreport@questsys.com.

Thanks for listening!

Articles Cited:

Why Distributors Must Digitally Transform

https://www.channelfutures.com/best-practices/from-boxes-to-bytes-why-distributors-must-digitally-transform-to-protect-profits

What Scares MSPs Today

https://www.channele2e.com/influencers/what-scares-msps-today/

Upcoming Events:

CVx Expo 2022

https://cvxexpo.com/

Stress-Free XDR webinar with Quest and Trellix

https://lp.questsys.com/the-stress-free-xdr-what-is-it-and-why-it-matters?utm_source=Sugar&utm_medium=Email&utm_campaign=Trellix+XDR+Webinar+Nov22

The Incident Report is created by Quest Technology Management. With over 40 years of experience, Quest is a leading Technology Integrator, working seamlessly with your staff, and systems to achieve your IT goals. Learn more about everything they do at ⁠⁠https://www.questsys.com⁠⁠.

Welcome to The Incident Report Episode 33. Adam and Paul discuss smartphones, a possible VMware price hike, and the Top 4 Incident Response Planning Mistakes.

If you have questions or suggestions for the podcast, you can always email Paul and Adam at theincidentreport@questsys.com.

Thanks for listening!

Articles Cited:

Smartphones are Getting Cheaper

https://www.cnbc.com/2022/10/17/why-smartphones-deflated-22percent-while-almost-everything-else-is-more-expensive.html

VMware Price Hike
https://www.crn.com/news/cloud/vmware-ceo-renew-now-to-fight-broadcom-price-hike-worries/2?itc=refresh

Top 4 Incident Response Planning Mistakes

https://www.channelinsider.com/security/incident-response-planning-mistakes/

The Incident Report is created by Quest Technology Management. With over 40 years of experience, Quest is a leading Technology Integrator, working seamlessly with your staff, and systems to achieve your IT goals. Learn more about everything they do at ⁠⁠https://www.questsys.com⁠⁠.

Welcome to The Incident Report Episode 32. Adam and Paul discuss the recent Wall Street Journal article, “CIOs Still Waiting for Cloud Investments to Pay Off.”

If you have questions or suggestions for the podcast, you can always email Paul and Adam at theincidentreport@questsys.com.

Thanks for listening!

Articles Cited:

CIOs Still Waiting for Cloud Investments to Pay Off
https://www.wsj.com/articles/cios-still-waiting-for-cloud-investments-to-pay-off-11664449203?mod=djemCIO

The Incident Report is created by Quest Technology Management. With over 40 years of experience, Quest is a leading Technology Integrator, working seamlessly with your staff, and systems to achieve your IT goals. Learn more about everything they do at ⁠⁠https://www.questsys.com⁠⁠.