The Deep Dive Lab – Details, episodes & analysis

It’s refreshing talking to creatives who also gets the technical bits - Nick was one of them!

Nick Cawthon’s spent 20+ years in UX, spoken at Google, Stanford, Xerox PARC, teaches data science students (and Design Strategy MBA programs etc), and runs his own consulting agency.

He strongly believes that it’s not about replacing people with AI but rather “retraining”. With his programs, he also teaches designers learn dev language, and developers speak design.

We spoke about:

• how to design for humans (AND AI Agents)
• how behavioural science and empathy plays a huge part
• how he blends data science and emotional storytelling to uncover product truths; personas are backed by segmentation models and field insights.
• digressed to vulnerable conversations (you can listen to the full discussion on the show)

Oh, and he’s also a musician (bass and drums, if I remember right @nick correct me if I mis-remembered) and paints/collects beautiful art!

Linkedin: https://www.linkedin.com/in/nickcawthon-ux-digital-agency-product-design-leadership/

Stephen Sakach, CEO & founder of Zero company, >70k on his mailing list, coined BLISS: Build Love into Scalable Systems.

His idea: random acts of kindness —> predictable, repeatable systems that drive both customer loyalty and internal cohesion.

He believes businesses that lead with purpose and empathy are the ones that last.

Empathy isn’t just a nice-to-have*.* It’s a proven growth driver

• Emotionally connected customers = 306% ↑ lifetime value
• Empathetic leaders = 60% ↑ employee retention
• Purposeful brands win loyalty (think Dove, Chewy, Patagonia)

Example: Chewy sends flowers when customers’ pets pass away, a roofing company pays kids $1 per nail they find — turning potential negatives into positive engagement moments (full story on the show).

For my AI folks: We also obviously also talked about how AI can be a force multiplier in this

Links:

Linkedin: https://www.linkedin.com/in/stephen-sakach-3181aa28b/

In this episode, we sit down with Akash Shetty, the founder of Publicus, an AI startup that aims to bridge the gap between people and government using advanced AI systems.

Akash, who also happens to be an ultra-endurance athlete, dives deep into the potential of AI agents to transform everything from content creation to complex decision-making. We discuss the evolving role of AI in productivity and research, the challenges around ethics and security, and why he believes AI adoption is still low despite its groundbreaking capabilities. Akash shares his vision for a future where AI agents work alongside humans like specialized team members, handling tasks with unparalleled speed and efficiency

Reach out to Akash:

• Company Website: https://publicus.ai/
• LinkedIn: https://www.linkedin.com/in/akash-shetty/
• Company LinkedIn:https://www.linkedin.com/company/publicus1

Ever wondered if AI could help detect mental health issues like anxiety or cognitive decline before they become serious problems? In this episode, we sit down with Marija Stanojevic, a machine learning researcher with a decade of experience working at the intersection of AI and healthcare. Marija shares how her work is helping to revolutionize mental health treatment by using AI to find patterns that human doctors might miss, all while keeping patient privacy at the forefront.

She also opens up about her journey—growing up in Serbia, working internationally, and her love for languages and gardening. We dive deep into the fascinating world of AI-driven early detection, the role of data privacy, and what the future of healthcare could look like with AI in the mix.

Curious to learn more or reach out to Marija? You can find her here:

• Website: marija-stanojevic.github.io
• LinkedIn: Marija Stanojevic

1. Top Cloud Influence: Jo is recognized as a Top Cloud Influencer by Onalytica, “a major player in the cloud arena” by Silicon Republic
2. Business Leadership: As the Vice President of Cloud and Security Services at Clarify360, Jo crafts solutions for private equity and Fortune 500 giants, leveraging her 25+ years of IT experience.
3. Industry Influence: Jo serves on the HPE Independent Advisory Council and the CompTIA Infrastructure Advisory, and is a distinguished member of the Forbes Technology Council.
4. Diversity Champion: Jo's passion for diversity is evident through her role as the Founding Co-Chair of Cloud Girls, a non-profit driving female thought leadership in cloud and next-gen tech.Veteran Support: A former member of the United States Air Force, Jo actively supports military veterans in their tech careers.

Connect with me on Socials:

• LinkedIn: https://www.linkedin.com/in/jacintha-kurniawan/
• Instagram: https://www.instagram.com/jacinthakurniawan/
• TikTok: www.tiktok.com/@jacinthakurniawan
• Facebook: https://www.facebook.com/jacintha.k.kurniawan

In this episode, we dive deep into the exciting world of healthcare and technology with Rachel Barker, the Program Director at SE Health. 

Join us as we explore how AI is revolutionizing healthcare, making doctors' lives easier, and enhancing patient experiences. 

Discover the balance between technology and the human touch, the skills needed in this evolving field, and the surprising ways AI is transforming your doctor's visits. Don't miss this eye-opening conversation that unveils the future of healthcare.

Rachel Barker: https://www.linkedin.com/in/rachelbarker/ 

Connect with me on Socials:

• LinkedIn: https://www.linkedin.com/in/jacintha-kurniawan/
• Instagram: https://www.instagram.com/jacinthakurniawan/
• TikTok: www.tiktok.com/@jacinthakurniawan
• Facebook: https://www.facebook.com/jacintha.k.kurniawan

This week, we're delving into the world of government issues and the exciting realm of gov tech, where technology becomes the catalyst for solving crucial public problems.

Join me, along with the brilliant Madison Dias, GovTech & SaaS Leader and Vice President of Sales at Envisio. Together, we'll explore his remarkable experiences in overcoming major challenges, such as policy work and DEI initiatives.

If you're passionate about technology, government, and making a real impact, this is the episode you can't afford to miss! Grab your headphones and be prepared for a riveting and engaging discussion that will leave you motivated and inspired. 

Madison Dias: https://www.linkedin.com/in/madison-dias/

Connect with me on Socials:

• LinkedIn: https://www.linkedin.com/in/jacintha-kurniawan/
• Instagram: https://www.instagram.com/jacinthakurniawan/
• TikTok: www.tiktok.com/@jacinthakurniawan
• Facebook: https://www.facebook.com/jacintha.k.kurniawan

This week, I'm joined by Beth Nuniam, the esteemed Management Consulting Manager at KPMG Canada. Get ready to unlock the secrets of becoming a top-tier problem solver as Beth shares her invaluable experiences and expertise.

Throughout the conversation, we'll delve into the intricacies of the healthcare industry, and Beth will provide exclusive insider information on its future. This is your chance to gain a competitive edge in the business world, as we explore the power of innovative problem-solving techniques and their impact on the healthcare landscape.

Tune in now to elevate your business acumen and gain a fresh perspective on the ever-evolving world of healthcare and effective problem-solving.


Beth Nuniam: https://www.linkedin.com/in/beth-nuniam-a4632217/

Connect with me on Socials:

• LinkedIn: https://www.linkedin.com/in/jacintha-kurniawan/
• Instagram: https://www.instagram.com/jacinthakurniawan/
• TikTok: www.tiktok.com/@jacinthakurniawan
• Facebook: https://www.facebook.com/jacintha.k.kurniawan

In this episode, we explore Glenn Poulos' journey from being a civil servant to becoming a successful businessman. Glenn has experienced two successful exits by building two companies from scratch and is recognized as an award-winning author for his book titled "Never Sit in the Lobby". 

Whether you're in sales, or in any field, it can always be helpful to learn how to sell an idea. Join my chat with Glenn as he shares his actionable tips and advice on becoming a better salesperson.

Glenn Poulos: https://www.linkedin.com/in/glennpoulos/

Connect with me on Socials:

• LinkedIn: https://www.linkedin.com/in/jacintha-kurniawan/
• Instagram: https://www.instagram.com/jacinthakurniawan/
• TikTok: www.tiktok.com/@jacinthakurniawan
• Facebook: https://www.facebook.com/jacintha.k.kurniawan

From a troubled past and gang affiliations to earning a PhD at Oxford, a fellowship at Harvard, and becoming the CEO of Donsfield, Dr Pradeep is a true testament to the power of hustle and resilience. Get ready to be inspired and discover the secrets behind his incredible transformation.

Dr. Pradeep Kumar Sacitharan : https://www.linkedin.com/in/pksacitharan/  

Connect with me on Socials:

• LinkedIn: https://www.linkedin.com/in/jacintha-kurniawan/
• Instagram: https://www.instagram.com/jacinthakurniawan/
• TikTok: www.tiktok.com/@jacinthakurniawan
• Facebook: https://www.facebook.com/jacintha.k.kurniawan