Explore every episode of the podcast The Clinic Boss Show
| Title | Pub. Date | Duration | |
|---|---|---|---|
| How Front Desk Performance Drives $1800 Care Plans with Chris Beavers | 13 Nov 2024 | 00:41:16 | |
In this new episode, Rick sits down with Chris Beavers to discuss how Chris manages his $225/visit rate at his cash practice, the biggest mistakes on the first call, and why you should hire a clinician to handle new patient conversations. Chris is the owner of Be Ready PT and founder of Virtual Refresh. His unique business model involves hiring PTs with clinical backgrounds as virtual assistants. In this conversation, Rick and Chris discuss topics such as:
Watch the episodes on YouTube: https://www.youtube.com/c/RickLauCallHero Follow on Instagram, new videos EVERY SINGLE DAY: instagram.com/thericklau/ Linkedin: https://www.linkedin.com/in/rick-lau/ Signup for the newsletter (22k+ clinic owners): clinicowner.com Sponsors: Callhero: mycallhero.com Apply to join #1 clinic owner community clinicaccelerator.com | |||
| How to Market Pelvic Floor for Men with Amy Stein | 09 Nov 2024 | 00:58:19 | |
In this new episode, Rick sits down with Amy Stein to talk about their experiences in the pelvic health and physical therapy community, touching on the challenges of running clinics, especially in competitive markets like New York City. Amy Stein, DPT, is the owner of Beyond Basics Physical Therapy in New York. She has 2 locations in New York and with a team of 12. They specialize in women’s health. In this conversation, Rick and Amy discuss topics such as:
Watch the episodes on YouTube: https://www.youtube.com/c/RickLauCallHero Follow on Instagram, new videos EVERY SINGLE DAY: instagram.com/thericklau/ Linkedin: https://www.linkedin.com/in/rick-lau/ Signup for the newsletter (22k+ clinic owners): clinicowner.com Sponsors: Callhero: mycallhero.com Apply to join #1 clinic owner community clinicaccelerator.com | |||
| How This PT practice in Texas is Adding $500K in Chiropractic Revenues with Nat Christadoss | 04 May 2024 | 00:47:13 | |
In this new episode, Rick sits down with Nat Christadoss to talk about the lack of multi-disciplinary clinics in the US, handling the insurance reimbursement threat, and the biggest challenges of implementing chiro into your practice. Nat is the CEO & Founder of Physical Therapy of Melissa located in Melissa, TX. His practice has a 5-star rating with over 294+ Google Reviews. In this conversation, Rick and Nat discuss topics, such as:
Follow Nat: Instagram: https://www.instagram.com/ptofmelissa/ Watch the episodes on YouTube: https://www.youtube.com/c/RickLauCallHero Follow on Instagram, new videos EVERY SINGLE DAY: instagram.com/thericklau/ Linkedin: https://www.linkedin.com/in/rick-lau/ Signup for the newsletter (22k+ clinic owners): clinicowner.com Sponsors: Callhero: mycallhero.com Apply to join #1 clinic owner community clinicaccelerator.com | |||
| Why You Shouldn’t Rely on Facebook Ads with Frank Benedetto | 04 May 2024 | 00:58:07 | |
In this new episode, Rick sits down with Frank Benedetto to talk about why you shouldn’t solely rely on Facebook ads, AI implementation on physio, and how to use wearables to create a niche program. Frank is a DPT and the co-founder of The HoneyBadger Project where he helps clinic owners grow their impact. He also built and sold a direct-to-consumer PT practice with 5 locations in under 5 years with his brother. In this conversation, Rick and Frank discuss topics, such as:
Follow Frank: Instagram: https://www.instagram.com/frank_benedetto/ Follow on Instagram, new videos EVERY SINGLE DAY: instagram.com/thericklau/ Linkedin: https://www.linkedin.com/in/rick-lau/ Signup for the newsletter (22k+ clinic owners): clinicowner.com Sponsors: Callhero: mycallhero.com Apply to join #1 clinic owner community clinicaccelerator.com | |||
| Calculating How Much Front Desk You Need with Dee Bills | 30 Apr 2024 | 00:40:52 | |
In this new episode, Rick sits down with Dee Bills to talk about the biggest front desk revenue leaks, dealing with patient cancellations, and calculating how much front desk you need. Dee is a front desk expert and founder of Front Office GURU where she successfully built training systems and processes in their PT practice resulting in consistent arrivals of over 95% and a growth over 300%. In this conversation, Rick and Dee discuss topics, such as:
Follow Dee: Instagram: https://www.instagram.com/dee.bills123/ Watch the episodes on Youtube: https://www.youtube.com/c/RickLauCallHero Follow on Instagram, new videos EVERY SINGLE DAY: instagram.com/thericklau/ Linkedin: https://www.linkedin.com/in/rick-lau/ Signup for the newsletter (22k+ clinic owners): clinicowner.com Sponsors: Callhero: mycallhero.com Apply to join #1 clinic owner community clinicaccelerator.com | |||
| Why Running a Massage Clinic is Unprofitable with Chantalle Barkovich | 26 Apr 2024 | 01:03:26 | |
In this new episode, Rick sits down with Chantalle Barkovich to talk about the billables of PTs vs. RMTs, how to promote cross referrals, and the best marketing practices for your clinic. Chantalle is a massage therapist and CEO Of Kneaded Care Inc. - a multi-disciplinary clinic she built with 17 team members and over 400 Google reviews. She is also one of the coaches at Clinic Accelerator specializing in clinic culture and scoreboards. In this conversation, Rick and Chantalle discuss topics, such as:
Follow Chantalle: Instagram: https://www.instagram.com/chantalle_barkovich/ Watch the episodes on YouTube: https://www.youtube.com/c/RickLauCallHero Follow on Instagram, new videos EVERY SINGLE DAY: instagram.com/thericklau/ Linkedin: https://www.linkedin.com/in/rick-lau/ Signup for the newsletter (22k+ clinic owners): clinicowner.com Sponsors: Callhero: mycallhero.com Apply to join #1 clinic owner community clinicaccelerator.com | |||
| Why you Should NOT Rent in a Medical Office with Manju Asdhir | 08 Apr 2024 | 01:10:26 | |
In this new episode, Rick sits down with Manju Asdhir, to talk about how to choose the best clinic location, getting new patients as a startup, and the top issues she's seeing with solopreneurs. Manju, the owner of Kawartha Care Wellness Centre, is a chiropractor who built her clinic from scratch, turned it into a multi-million-dollar practice with a team of 17, and sold it all in 8 years. Now she is one of Clinic Accelerator's business coaches working with solopreneurs and startups. In this conversation, Rick and Manju discuss topics, such as:
Follow Manju: Instagram: https://www.instagram.com/kawarthacare/ Watch the episodes on YouTube: https://www.youtube.com/c/RickLauCallHero Follow on Instagram, new videos EVERY SINGLE DAY: instagram.com/thericklau/ Linkedin: https://www.linkedin.com/in/rick-lau/ Signup for the newsletter (22k+ clinic owners): clinicowner.com Sponsors: Callhero: mycallhero.com Apply to join #1 clinic owner community clinicaccelerator.com | |||
| Opening a Downtown Clinic vs. Suburban Area with Raj Suppiah | 05 Apr 2024 | 00:57:00 | |
In this new episode, Rick sits down with Raj Suppiah to talk about the pros and cons of opening a clinic Downtown, creating stability for your employees, and how to free up time to work on your business. Raj is a physiotherapist and co-founder of Foundation Physiotherapy & Wellness, where he grew his practice into one of Toronto's best-known brands. He was also selected as a lead medical practitioner for the Toronto 2015 Pan-Am Games. In this conversation, Rick and Raj discuss topics, such as:
Follow Raj: Instagram: https://www.instagram.com/rajsuppiah.pt/ Watch the episodes on YouTube: https://www.youtube.com/c/RickLauCallHero Follow on Instagram, new videos EVERY SINGLE DAY: instagram.com/thericklau/ Linkedin: https://www.linkedin.com/in/rick-lau/ Signup for the newsletter (22k+ clinic owners): clinicowner.com Sponsors: Callhero: mycallhero.com Apply to join #1 clinic owner community clinicaccelerator.com | |||
| #1 Mistake When Adding Naturopathic Medicine to Your Clinic with Meghan Walker | 29 Mar 2024 | 01:00:06 | |
In this new episode, Rick sits down with Meghan Walker to talk about naturopathic medicine: costs of running a ND clinic, why virtual care is key in this profession, and the difference between transformative care vs. preventative care. Meghan, a naturopathic doctor and CEO of Entrepology Labs, has optimized the health and performance of entrepreneurs using her first-hand experience in building multiple 7-figure businesses. In this conversation, Rick and Meghan discuss topics such as:
Follow Meghan: Instagram: https://www.instagram.com/drmeghanwalker Watch the episodes on YouTube: https://www.youtube.com/c/RickLauCallHero Follow on Instagram, new videos EVERY SINGLE DAY: instagram.com/thericklau/ Linkedin: https://www.linkedin.com/in/rick-lau/ Signup for the newsletter (22k+ clinic owners): clinicowner.com Sponsors: Callhero: mycallhero.com Apply to join #1 clinic owner community clinicaccelerator.com | |||
| Red Flags of Hiring a Marketing Agency with Isaac Justesen | 28 Mar 2024 | 01:09:51 | |
In this new episode, Rick sits down with Isaac Justesen to talk about the importance of Google reviews and how they can be acquired, getting clinicians to create content they are passionate about, and what to avoid when hiring a marketing agency. Isaac, founder of PatientPartners, has helped grow companies across different industries over the years of working as a marketing professional. Now, he focuses on helping physio clinics in North America succeed with their marketing. In this conversation, Rick and Isaac discuss topics, such as:
Follow Isaac: Instagram: https://www.instagram.com/isaacjustesen/ Watch the episodes on YouTube: https://www.youtube.com/c/RickLauCallHero Follow on Instagram, new videos EVERY SINGLE DAY: instagram.com/thericklau/ Linkedin: https://www.linkedin.com/in/rick-lau/ Signup for the newsletter (22k+ clinic owners): clinicowner.com Sponsors: Callhero: mycallhero.com Apply to join #1 clinic owner community clinicaccelerator.com | |||
| How Reducing Treatment Times Helped Him Grow 100% in a Year with Zach Smith | 27 Mar 2024 | 01:01:41 | |
In this new episode, Rick sits down with Zach Smith to talk about how he doubled his multi-million dollar clinic in a year by optimizing his website, successful recruitment, and reducing treatment times. Zach is a doctor of physical therapy and co-owner of HIDEF Physical Therapy located in Washington, which has a 5-star rating on Google with over 130 reviews. In this conversation, Rick and Zach discuss topics, such as:
Follow Zach: Instagram: https://www.instagram.com/zachthept/ Watch the episodes on YouTube: https://www.youtube.com/c/RickLauCallHero Follow on Instagram, new videos EVERY SINGLE DAY: instagram.com/thericklau/ Linkedin: https://www.linkedin.com/in/rick-lau/ Signup for the newsletter (22k+ clinic owners): clinicowner.com Sponsors: Callhero: mycallhero.com Apply to join #1 clinic owner community clinicaccelerator.com | |||
| The Biggest Mistake Clinic Owners Make when Recruiting Gen Z with Shaida Rabie | 26 Mar 2024 | 00:39:16 | |
In this new episode, Rick sits down with Shaida Rabie to talk about all things Gen Z including what they look for when searching for a job, why social media recruitment is essential, and what content clinic owners should be posting. Shaida is a GenZ who loves all things social media. Last year, she generated over 3.7 million views and trained over 212 marketing coordinators. Shaida now runs Clinic Accelerator’s social media service and helps owners free themselves from social media so they can focus on running the business. In this conversation, Rick and Shaida discuss topics such as:
Follow Shaida: Instagram: https://www.instagram.com/shaidarabie/ Watch the episodes on YouTube: https://www.youtube.com/c/RickLauCallHero Follow on Instagram, new videos EVERY SINGLE DAY: instagram.com/thericklau/ Linkedin: https://www.linkedin.com/in/rick-lau/ Signup for the newsletter (22k+ clinic owners): clinicowner.com Sponsors: Callhero: mycallhero.com Apply to join #1 clinic owner community clinicaccelerator.com | |||
| Why Job Ads are Dead with Josh Funk | 31 Oct 2024 | 01:01:26 | |
In this new episode, Rick sits down with Josh Funk to talk about all things recruitment, the lack of multi-disciplinary clinics in USA, and different strategies for email and event marketing. Josh Funk is the owner of Rehab 2 Perform, a powerhouse with 9 locations in the US., quickly approaching eight figures. Josh has an insane recruitment funnel with a massive waitlist of physical therapists wanting to work for him. In this conversation, Rick and Josh discuss topics such as:
Watch the episodes on YouTube: https://www.youtube.com/c/RickLauCallHero Follow on Instagram, new videos EVERY SINGLE DAY: instagram.com/thericklau/ Linkedin: https://www.linkedin.com/in/rick-lau/ Signup for the newsletter (22k+ clinic owners): clinicowner.com Sponsors: Callhero: mycallhero.com Apply to join #1 clinic owner community clinicaccelerator.com | |||
| Getting Patients as a Niche Practice with Jessica Drummond | 22 Mar 2024 | 00:56:47 | |
In this new episode, Rick sits down with Jessica Drummond to talk about the biggest niches in women’s health, the approach to hybrid coaching, and how to grow leads at your niche practice. Jessica, physical therapist and founder and CEO of The Integrative Women’s Institute, leads a team of 14 health coaches that educate professionals and the public on women’s health using her 20+ years of experience helping women with pelvic pain. She has over 1000 professional students in over 60 countries. In this conversation, Rick and Jessica discuss topics, such as:
Follow Jessica: Instagram: https://www.instagram.com/jessrdrummond/ Watch the episodes on YouTube: https://www.youtube.com/c/RickLauCallHero Follow on Instagram, new videos EVERY SINGLE DAY: instagram.com/thericklau/ Linkedin: https://www.linkedin.com/in/rick-lau/ Signup for the newsletter (22k+ clinic owners): clinicowner.com Sponsors: Callhero: mycallhero.com Apply to join #1 clinic owner community clinicaccelerator.com | |||
| Choosing the Right Business Partner with Michelle Demarchi | 21 Mar 2024 | 01:05:04 | |
In this new episode, Rick sits down with Michelle Demarchi to talk about what to look for in a business partner, marketing and operations priorities at different clinic stages, and how to increase productivity at your front desk. Michelle, a physiotherapist and the CEO & founder of PhysioPlus Health Group, has helped thousands of people recover from injuries for over 20 years. Her practice has generated a 4.9/5 rating with over 300+ Google Reviews. In this conversation, Rick and Michelle discuss topics, such as:
Follow Michelle: Instagram: https://www.instagram.com/michedemarchi/ Watch the episodes on YouTube: https://www.youtube.com/c/RickLauCallHero Follow on Instagram, new videos EVERY SINGLE DAY: instagram.com/thericklau/ Linkedin: https://www.linkedin.com/in/rick-lau/ Signup for the newsletter (22k+ clinic owners): clinicowner.com Sponsors: Callhero: mycallhero.com Apply to join #1 clinic owner community clinicaccelerator.com
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| Determining your Marketing Budget from a Startup to a Million Dollar Clinic with Neil Trickett | 20 Mar 2024 | 01:10:01 | |
In this new episode, Rick sits down with Neil Trickett to talk about the best marketing channels for your business, the importance of real photos vs stock, and how to allocate your marketing budget. Neil is the founder of Practice Promotions, where he helps physical therapy practices implement successful marketing strategies based on his experience during his 8 years of owning his own PT practice. They have sent out more than 3 million promotional pieces for physical therapy practices nationwide. In this conversation, Rick and Neil discuss topics, such as:
Follow Neil Trickett: Instagram: https://www.instagram.com/practicepromotions/ Watch the episodes on YouTube: https://www.youtube.com/c/RickLauCallHero Follow on Instagram, new videos EVERY SINGLE DAY: instagram.com/thericklau/ Linkedin: https://www.linkedin.com/in/rick-lau/ Signup for the newsletter (22k+ clinic owners): clinicowner.com Sponsors: Callhero: mycallhero.com Apply to join #1 clinic owner community clinicaccelerator.com | |||
| Why You Shouldn’t Franchise Your Business with Dr. Nona Djavid | 18 Mar 2024 | 01:00:31 | |
In this new episode, Rick sits down with Dr. Nona Djavid, to discuss why you shouldn’t franchise your business and how to know when it’s the right time to quit. Dr. Djavid, a chiropractor/life coach, is the founder and owner of eLIVate Club where she has helped thousands of entrepreneurs transform their lives and businesses. In this conversation Rick and Dr. Nona Djavid discuss topics, such as:
Follow Dr. Nona Djavid: Instagram: https://www.instagram.com/nonadjavid/ Watch the episodes on YouTube: https://www.youtube.com/c/RickLauCallHero Follow on Instagram, new videos EVERY SINGLE DAY: instagram.com/thericklau/ Linkedin: https://www.linkedin.com/in/rick-lau/ Signup for the newsletter (22k+ clinic owners): clinicowner.com Sponsors: Callhero: mycallhero.com Apply to join #1 clinic owner community clinicaccelerator.com | |||
| Profit Margins of Dental Clinics with Claudia Chan | 15 Mar 2024 | 01:00:14 | |
In this new episode, Rick sits down with Claudia Chan to talk about the lifetime and annual value of a patient for a dental clinic, profit margins in the dental industry, and how she keeps her 98% reappointment rate at her clinic. Claudia is the founder and owner of Markham Dental - General and Cosmetic Dentistry, a $2 million multi-disciplinary practice, as well as The VIP Practice Creator. She went from being a high school dropout, to being a dental hygienist who hired dentists to work for her, to building and owning a multi-million dollar clinic. In this conversation, Rick and Claudia Chan discuss topics, such as:
Follow Claudia Chan: Instagram: https://www.instagram.com/markhamdental/ Watch the episodes on YouTube: https://www.youtube.com/c/RickLauCallHero Follow on Instagram, new videos EVERY SINGLE DAY: instagram.com/thericklau/ Linkedin: https://www.linkedin.com/in/rick-lau/ Signup for the newsletter (22k+ clinic owners): clinicowner.com Sponsors: Callhero: mycallhero.com Apply to join #1 clinic owner community clinicaccelerator.com | |||
| The 3 Stages of Business Growth with Jamey Schrier | 14 Mar 2024 | 01:02:48 | |
In this new episode, Rick sits down with Jamey Schrier, to talk about how taking risks, correctly delegating treatment, and building relationships are key to building a successful business. After successfully expanding and selling his PT practice, Jamey founded Practice Freedom U, a coaching service that has helped hundreds of practice owners grow their business so they can earn more and work less. In this conversation, Rick and Jamey Schrier discuss topics, such as:
Follow Jamey Schrier: Instagram: https://www.instagram.com/practicefreedomu Watch the episodes on YouTube: https://www.youtube.com/c/RickLauCallHero Follow on Instagram, new videos EVERY SINGLE DAY: instagram.com/thericklau/ Linkedin: https://www.linkedin.com/in/rick-lau/ Signup for the newsletter (22k+ clinic owners): clinicowner.com Sponsors: Callhero: mycallhero.com Apply to join #1 clinic owner community clinicaccelerator.com | |||
| Paul Moon & Morgan Tate: Buyer and Seller Negotiations, Exit Planning, Valuation in Business | 18 Jan 2024 | 00:59:52 | |
In this new episode Rick sits down with Morgan Tate and Paul Moon, experts in mergers and acquisitions, and has successfully navigated some of the trickiest clinic deals in the business. Morgan is co-founder of DealBuilder, partner at Chinook Business Advisory and the founder of Tipsy Wealth, a newsletter that celebrates mind-numbing problems faced by entrepreneurs. He is on a mission to revolutionize the way businesses are bought and sold. In this conversation Rick, Paul & Morgan discuss topics, such as: - Impact of COVID on Business Sale and Buyer Activity - Business Closures and Bankruptcies - Classification of Sellers in the Business Market - Clinicians' Departure and Clinic Challenges: Navigating Staff Turnover in the COVID Era - The Importance of Proper Exit Planning for Businesses Looking to Sell - Costly Consequences of Improper Accounting and Missed Lifetime Capital Gains Exemption - Importance of Qualified Accounting in Business - Share Sales and Valuation in Business - Closing Business Deals: Preparing for Due Diligence, Boosting Buyer Confidence and Diligence Checklist - Common Seller Mistakes and Reasons for Deal Failures - Importance of Experienced Advisers in Business Transactions - Negotiating as a Seller - Strategies for Maximizing Clinic Sale Price - Navigating Cultural Differences in Business Sales: Unveiling the Importance of Efficient Negotiation in the Canadian Market Follow Morgan: Instagram: @morgantate9 Watch the episodes on YouTube: https://www.youtube.com/c/RickLauCallHero Follow on Instagram, new videos EVERY SINGLE DAY: instagram.com/thericklau/ Linkedin: https://www.linkedin.com/in/rick-lau/ Signup for the newsletter (22k+ clinic owners): clinicowner.com Sponsors: Callhero: mycallhero.com Apply to join #1 clinic owner community clinicaccelerator.com | |||
| Nicole Cozean: #1 Mistake to Avoid When Adding Pelvic Floor To Your Practice | 12 Dec 2023 | 00:51:23 | |
In this new episode, Rick sits down with a pelvic health physical therapist, author, and entrepreneur, Nicole Cozean to talk about how to establish an online community and pelvic floor. Nicole is the founder of the renowned Pelvic Sanity clinic in Southern California and the author of The Interstitial Cystitis Solution. In this conversation, Rick and Nicole discuss topics, such as: - Tips for Individuals Wanting to Build an Online Community - The importance of knowing who your audience is - Where to Start When Building an Online Community - Does email marketing still work - Can a Personal Brand Help with Recruitment? - The key to a successful recruitment pipeline - Apart from labor shortages, inflation, and declining reimbursement, what other factors should we prioritize? - Can a multi-million-dollar orthopedic clinic owner allocate a million dollars for a pelvic floor revenue stream? - What is the correct approach to adding pelvic floor services to your offerings? - Two key considerations when marketing pelvic floor services - How do you balance your life, business, and personal commitments? Follow Nicole: Instagram: @nicolecozeandpt Watch the episodes on YouTube: https://www.youtube.com/c/RickLauCallHero Follow on Instagram, new videos EVERY SINGLE DAY: instagram.com/thericklau/ Linkedin: https://www.linkedin.com/in/rick-lau/ Signup for the newsletter (22k+ clinic owners): clinicowner.com Sponsors: Callhero: mycallhero.com Apply to join #1 clinic owner community clinicaccelerator.com | |||
| Jerry Durham: Higher Pay at the Front Desk, Your Untapped Sales Team, Tackling Recession and Inflation | 23 Nov 2023 | 00:53:38 | |
In this new episode Rick sits down with a nationally known speaker, author and coach with a singular passion for leveraging the entire practice team towards improved patient outcomes, Jerry Durham to talk about how to pay your front desk more to do sales tasks. Jerry Durham has over 25 years of experience and 20+ years of business ownership, including practice ownership, consulting and business coaching, he has spent significant time on the front line, answering calls and learning why patients think and act the way they do when interacting with the front desk. In this conversation Rick and Jerry discuss topics, such as: - How your practice can thrive during a Recession and Inflationary times - Why clinic owners should stop chasing the shiny objects - Do you compensate your front desk appropriately for their respective roles? - How to pay your front desk more to do sales tasks - How crucial is the role of your clinic's front desk? - Is it better to replace your front desk with a kiosk? - What is the highest salary for a front desk position, including bonuses?
Follow Jerry: Instagram: @jerrydurhampt Watch the episodes on YouTube: https://www.youtube.com/c/RickLauCallHero Follow on Instagram, new videos EVERY SINGLE DAY: instagram.com/thericklau/ Linkedin: https://www.linkedin.com/in/rick-lau/ Signup for the newsletter (22k+ clinic owners): clinicowner.com Sponsors: Callhero: mycallhero.com Apply to join #1 clinic owner community clinicaccelerator.com | |||
| Greg Todd: Grow Your Brand from Zero, Clinician Side Hustles, Selling Results Not Visits | 13 Nov 2023 | 00:54:00 | |
In this new episode Rick sits down with a business coach & co-owner of 3 Private Outpatient PT Practices as well as Online Health/Fitness Coach, Greg Todd to talk about how to support your clinician’s hustle. Greg owns a 7 figure PT practice and has helped over a 1000 clinic owners grow their practice while having more freedom than they ever thought possible. In this conversation Greg and Rick discuss topics, such as: - Strategies to build your personal brand and be on a cover of magazine - How did Greg rebuilt his Youtube account from scratch after his account got hacked - How can a clinic owner support a clinician who has a side hustle - How can clinicians make more money in less time - How can you sell the result instead of # of visits on your care plan - How to get your kids get ready for the real world
Follow Greg: Instagram: @gregtoddpt Watch the episodes on YouTube: https://www.youtube.com/c/RickLauCallHero Follow on Instagram, new videos EVERY SINGLE DAY: instagram.com/thericklau/ Linkedin: https://www.linkedin.com/in/rick-lau/ Signup for the newsletter (22k+ clinic owners): clinicowner.com Sponsors: Callhero: mycallhero.com Apply to join #1 clinic owner community clinicaccelerator.com | |||
| Why Google & Social Media Are Outperforming Indeed Job Posts for Hiring | 01 Oct 2024 | 00:38:20 | |
In this new episode, Rick sits down with Neil Trickett and Shaida Rabie to discuss how healthcare recruitment is changing and share new ways to attract talent. The focus is on moving from traditional job boards to using social media, highlighting clinic culture, and using Google for job postings. They also emphasize that practice owners need to adjust their marketing strategies to attract not just patients, but also top talent in a competitive job market. Neil, a physical therapist and founder of Practice Promotions, uses proven marketing tools that helped grow his own PT clinic over 8 years. Now, he helps other practices attract more patients through websites, Google ads, and patient-focused content. His company sends over 3 million promotional pieces to PT practices across the country. Shaida is a GenZ who loves all things social media. Last year, she generated over 3.7 million views and trained over 212 marketing coordinators. Shaida now runs Clinic Accelerator's social media service and helps owners free themselves from social media so they can focus on running the business. In this conversation, Rick, Neil, and Shaida discuss topics such as:
Watch the episodes on YouTube: https://www.youtube.com/c/RickLauCallHero Follow on Instagram, new videos EVERY SINGLE DAY: instagram.com/thericklau/ Linkedin: https://www.linkedin.com/in/rick-lau/ Signup for the newsletter (22k+ clinic owners): clinicowner.com Sponsors: Callhero: mycallhero.com Apply to join #1 clinic owner community clinicaccelerator.com | |||
| How To Buy And Sell A Clinic During Economic Downturns | 31 Oct 2023 | 00:45:02 | |
In this new episode Paul Moon, an expert in mergers and acquisitions, and has successfully navigated some of the trickiest clinic deals in the business, sits down with a millennial clinic owner of 4 different multidisciplinary clinics, Soroush Peyvandi to talk how to buy and sell clinic when there’s recession. Soroush owns 4 different multidisciplinary clinics with a combined team of over 50 staff. His business is doing over $6.5 million dollars in revenue and he became a clinic owner just 3 years ago. In this conversation Paul and Sorush discuss topics, such as: - Reason people change their behavior in buying - Does recession gonna impact your clinic? - The #1 key thing to do if you have a struggling clinic - What is the status of the market right now - Effects of high interest rate - Most common mistakes that people make when they sell their clinic - What does a buyer want when buying a clinic - Transition obligations of the seller - How do you find your marketplace
Follow Paul and Sorush: Instagram: @soroush.phyzio @paul8moon Watch the episodes on YouTube: https://www.youtube.com/c/RickLauCallHero Follow on Instagram, new videos EVERY SINGLE DAY: instagram.com/thericklau/ Linkedin: https://www.linkedin.com/in/rick-lau/ Signup for the newsletter (22k+ clinic owners): clinicowner.com Sponsors: Callhero: mycallhero.com Apply to join #1 clinic owner community clinicaccelerator.com | |||
| Dee Bills: How Can You Pay Your Front Desk More In A World Of Inflation | 24 Oct 2023 | 00:46:37 | |
In this new episode Rick sits down with the founder of Front Office GURU and the creator of Fix Your Front Desk Academy, Dee Bills to talk how to build a winning front desk team Dee successfully built training systems and processes in her own PT practice resulting in consistent arrivals over 95% and a growth rate over 300%. In this conversation Dee and Rick discuss topics, such as: - Rick’s scandalous scenario encountered with a front desk - Top dilemma of practice practitioners right now - How to transform your clinic's profitability and staff retention with 3 key strategies - How to have a winning front desk team - How to reward your front desk - What is the future of virtual front desk, and should you use one in your clinic - How to successfully run your practice with your spouse
Follow Dee: Instagram: @dee.bills123 Watch the episodes on YouTube: https://www.youtube.com/c/RickLauCallHero Follow on Instagram, new videos EVERY SINGLE DAY: instagram.com/thericklau/ Linkedin: https://www.linkedin.com/in/rick-lau/ Signup for the newsletter (22k+ clinic owners): clinicowner.com Sponsors: Callhero: mycallhero.com Apply to join #1 clinic owner community clinicaccelerator.com | |||
| Josh Funk: How He Bootstrapped and Scaled to 9 Clinics | 18 Oct 2023 | 00:44:19 | |
In this new episode, Rick sits down with the founder and CEO of Rehab to Perform, Dr. Josh Funk to talk about how he went from physical therapist to opening 9 clinic locations. This three-time Inc 5000 Entrepreneur Winner is known for innovation, as evidenced by his recent win of the coveted Ascent Innovator of the Year Award and a recent showing on Entrepreneur Magazine's "Most Entrepreneurial Companies". In this conversation, Josh and Rick discuss topics, such as: - How he’s doubled his business every year, for the past 5 years - How he bootstrapped and scaled to 9 clinics - The importance of culture and how to scale it from location to location - Why you should take the risk of betting on yourself - How to make sure you are wearing the right ‘hat’ in the business - How to know if you should open another location or not - How to build a “bucket list” program to create loyalty in your team - Why you should take the risk of betting on yourself - How to master entrepreneurship and your personal life - Blocking and batching time to protect your personal life
Follow Josh: Instagram: https://www.instagram.com/drjoshfunk/?hl=en Watch the episodes on YouTube: https://www.youtube.com/c/RickLauCallHero Follow on Instagram, new videos EVERY SINGLE DAY: instagram.com/thericklau/ Linkedin: https://www.linkedin.com/in/rick-lau/ Signup for the newsletter (22k+ clinic owners): clinicowner.com Sponsors: Callhero: mycallhero.com Apply to join #1 clinic owner community clinicaccelerator.com | |||
| How to Get Your Clinicians To Talk The Same Language As Your Patients | 12 Oct 2023 | 00:04:07 | |
In today's episode, we uncover the impact of aligning clinicians' language with the priorities of their patients. Our guests, Soroush and Matt Carson, shed light on the pivotal role of understanding a patient's hobbies and passions in revolutionizing healthcare communication. Discover how this empathetic approach can not only break down barriers but also nurture trust, ultimately enhancing the overall patient care journey.
Watch the episodes on YouTube: https://www.youtube.com/c/RickLauCallHero Follow on Instagram, new videos EVERY SINGLE DAY: instagram.com/thericklau/ Linkedin: https://www.linkedin.com/in/rick-lau/ Signup for the newsletter (22k+ clinic owners): clinicowner.com Sponsors: Callhero: mycallhero.com Apply to join #1 clinic owner community clinicaccelerator.com | |||
| How to Understand And Craft The Role Of The Person You’re Hiring | 06 Oct 2023 | 00:05:38 | |
Hey everybody, Rick Lau here. This week we dive deep into a crucial aspect of building a successful team within your organization. It all starts with understanding the role of the person you're hiring. Jerry shares his personal journey of realizing the importance of clarifying roles and responsibilities within their team and the significant impact it had on their business. | |||
| How To Reveal Potential Hire’s Problem-Solving Abilities, Communication Skills, And Intellectual Prowess | 21 Sep 2023 | 00:01:46 | |
In today's episode, we uncover the significance of a single interview question that has left its mark on the world of business and innovation. Elon Musk often poses this question to potential hires. Join us as we explore why this question holds the key to | |||
| The No. 1 Key Issue To Deal With To Make A Change In The Industry | 18 Sep 2023 | 00:03:23 | |
In today's episode, We explore the primary obstacles obstructing meaningful transformation in their field. The discussion revolves around four key issues: recruitment and retention challenges, competency delivery in education, an impending emission challenge, and the misalignment with the current professional generation. Tune in to gain valuable insights into addressing these challenges and fostering positive transformation in your industry. | |||
| Why Many Of Us First Think About Money When Motivating Others | 13 Sep 2023 | 00:03:42 | |
In today's episode, Join us as we simplify motivation. We'll break it down into what drives us from within (like passions and curiosity) and what comes from outside (like money and rewards). Discover why many of us first think about money when motivating others and how this can sometimes backfire. Understanding these motivators is the key to better leadership, teamwork, and personal growth. | |||
| How To Put Out A Job Ad To Entice Top-Tier Candidates | 12 Sep 2023 | 00:02:53 | |
In today's episode, we unravel the secrets of creating job advertisements that truly shine. Gone are the days of cookie-cutter listings; we delve into the importance of tailoring your job ads to entice top-tier candidates. By examining real-world examples and dissecting the language used, we'll show you how to highlight the unique aspects of your job, making it irresistible to the talent you're seeking.Tune in now and learn how to transform your job ad from mundane to magnetic. | |||
| How To Delegate At Work If You Can’t Let Go | 07 Sep 2023 | 00:02:29 | |
In today's episode, we tackle a universal dilemma that resonates with both parents and professionals alike: the struggle to delegate effectively. Our guest shares an unconventional yet incredibly effective approach to delegation by using his children as test subjects. Tune in to discover the ingenious ways he's harnessed the power of delegation in his family life, ultimately shaping his kids into competent, responsible individuals. | |||
| How to Answer “Do you take insurance?” with Aaron Lebauer | 27 Aug 2024 | 01:01:46 | |
In this new episode, Rick sits down with Aaron Lebauer to discuss everything you need to know about running a cash-based practice. You’ll learn the pros and cons, what you need to be able to grow a $1M cash-based practice, and what to say on the first call. Aaron is a business coach who helps PTs make 6 figures without relying on insurance companies. He is also the author of The CashPT Blueprint, a book dedicated to teaching others how to open their own cash-based clinics and attract patients. In this conversation, Rick and Aaron discuss topics such as:
Watch the episodes on YouTube: https://www.youtube.com/c/RickLauCallHero Follow on Instagram, new videos EVERY SINGLE DAY: instagram.com/thericklau/ Linkedin: https://www.linkedin.com/in/rick-lau/ Signup for the newsletter (22k+ clinic owners): clinicowner.com Sponsors: Callhero: mycallhero.com Apply to join #1 clinic owner community clinicaccelerator.com | |||
| What Non-Annoying Workplace Delegation Looks Like | 04 Sep 2023 | 00:02:12 | |
In today's episode, we take a deep dive into the world of workplace delegation and demystify the art of making it non-annoying. Delegation is a crucial skill for leaders, yet many struggle with it, either by over-delegating or under-delegating, often leading to frustration and inefficiency. Our guest experts share their insights and experiences, shedding light on the strategies that transform delegation into a positive force for teams. Discover how effective delegation can boost productivity, nurture talent, and create a more harmonious workplace. Don't miss this episode if you want to lead and work in a way that truly empowers your team. | |||
| The Number One Mistake Your Front Desk Shouldn’t Be Doing | 01 Sep 2023 | 00:02:27 | |
In today's episode, we shed light on the pivotal role that your front desk plays in shaping your business's success. We dissect the number one mistake that many front desks inadvertently commit, a blunder that could be jeopardizing your brand's reputation and profitability. Tune in to learn from real-world examples and expert insights as we provide actionable strategies to transform your front desk into a welcoming and efficient gateway for your customers, ensuring they leave with a positive impression and a desire to return. | |||
| How To Manage Objections During The Initial Booking Call | 01 Sep 2023 | 00:02:37 | |
In today's episode, we delve into mastering objection management during booking calls. Experts reveal a proven process to transform objections into opportunities by emphasizing ownership, strategic alignment of KPIs, and provider accountability. Tune in for valuable insights on achieving a harmonious blend of support and accountability, enabling you to excel in managing objections during initial bookings. | |||
| 3 Step Delegation Process | 25 Aug 2023 | 00:02:35 | |
In today's episode, we discuss the often-overlooked nuances of delegation through our comprehensive "3 Step Delegation Process." We've all been there, believing it's easier to just handle tasks ourselves, but that rarely solves the underlying challenges. This episode presents a thought-provoking dialogue that questions the status quo and emphasizes the power of strategic delegation. Tune in as we discuss the critical factors of effective delegation | |||
| How To Track Cancellation Rate Of Individual Clinicians | 18 Aug 2023 | 00:02:03 | |
In today's episode, we will explore the art of tracking cancellation rates for individual clinicians. Beyond the broad clinic cancel rate, this discussion highlights the significance of dissecting data to offer targeted coaching for clinicians. Discover how this approach unveils actionable insights, addresses assumptions, and elevates performance through tailored strategies. Join us as we unravel the intricacies of clinician cancel rates and their impact on overall clinic efficiency. | |||
| Why Talking The Same Language Of Your Patient Is Important | 17 Aug 2023 | 00:03:28 | |
In today's episode, we're venturing into the often overlooked realm of patient communication: connecting through shared topics of interest. We unravel the transformative power of aligning your conversations with what truly matters to your patients. Through compelling stories and expert insights, we illuminate how a genuine understanding of your patient's hobbies and passions can break down barriers, foster trust, and enhance the overall care journey. Tune in to discover how this empathetic approach not only enriches patient-provider relationships but also contributes to more holistic and effective healthcare. | |||
| The #1 Quality That Makes Up A Great Junior Partner | 11 Aug 2023 | 00:02:27 | |
In today's episode, we explore the pivotal aspect that distinguishes an exceptional junior partner from the rest. As Paul Moon sheds light on this golden key quality, we uncover the surprising truth that goes beyond conventional expectations. Tune in for valuable insights that can transform your approach to collaboration and partnership dynamics. | |||
| Why do You Need To Conduct A One-on-One Meeting Regularly? | 10 Aug 2023 | 00:02:42 | |
In today's episode, our guest speaker sheds light on the pivotal role of one-on-one meetings in clinic management. Discover why consistent communication with clinic directors, owners, and team members is essential for operational success. Through real-life success stories, we learn how clinics that prioritize these meetings achieve remarkable improvements in their performance and overall patient care.
Don't miss out on these invaluable insights that could transform the way you lead your clinic! | |||
| How To Operationalize Patient Experience At Your Clinic | 03 Aug 2023 | 00:05:15 | |
In today's episode, we explore the concept of patient empowerment and how it is transforming the healthcare landscape. Through captivating interviews with one of our community member, we unravel the power of personalized care, cutting-edge technologies, and empathetic communication, all aimed at providing an unparalleled experience for individuals seeking better health outcomes. Tune in to gain valuable insights into the practices and principles that inspire a new era of patient-centric healthcare.
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| How Paying Someone Else To Do It Costs LESS Than You Doing It Yourself For Free | 20 Jul 2023 | 00:02:15 | |
In today's episode, we dive into the counterintuitive concept of how outsourcing various tasks can actually be more cost-effective than attempting to do them yourself. Tune in to discover how strategic outsourcing can free up your time and save you money in the long run. | |||
| Growing a Million-Dollar Clinic Without a Website with Kalid Yeung | 03 Aug 2024 | 00:36:49 | |
In this new episode, Rick sits down with Kalid Yeung to talk about the pros and cons of buying a practice vs. starting one, how he runs his clinic without a website, and the #1 mistake owners make when running a business. Kalid is the owner of Centre North Physiotherapy, a million dollar clinic. He runs a team of 8 therapists and has over 207+ Google Reviews. In this conversation, Rick and Kalid discuss topics such as:
Watch the episodes on YouTube: https://www.youtube.com/c/RickLauCallHero Follow on Instagram, new videos EVERY SINGLE DAY: instagram.com/thericklau/ Linkedin: https://www.linkedin.com/in/rick-lau/ Signup for the newsletter (22k+ clinic owners): clinicowner.com Sponsors: Callhero: mycallhero.com Apply to join #1 clinic owner community clinicaccelerator.com | |||
| How Good Culture Drives Personal And Professional Results | 20 Jul 2023 | 00:03:37 | |
What motivates employees the most? Discover the power of a positive work culture in driving personal and professional results. Explore how organizations can create an environment that values employee well-being, fosters collaboration, and encourages growth, leading to a motivated and engaged workforce. | |||
| How To Get Patients To Choose Your Clinic(s) | 14 Jul 2023 | 00:02:04 | |
In today's episode, we explore a critical aspect of patient acquisition and retention.With the abundance of healthcare options available, it's becoming increasingly challenging for clinics to stand out. However, by mastering this strategy, you can create a strong bond and position your clinic as the preferred choice for their healthcare needs. Tune in and discover how to get patients choose your clinic. | |||
| Delegation: A Useful Tip To Overcome Your Fear Of Letting Go | 12 Jul 2023 | 00:03:35 | |
Are you a clinic owner struggling to juggle numerous responsibilities and feeling overwhelmed? If the fear of letting go is hindering your growth and causing burnout, this episode is for you! Listen in as Karen and I delve into the topic of delegation and share a useful tip to help you overcome your fear of letting go. | |||
| What Exactly Would A Virtual Assistant Do At The Clinic | 07 Jul 2023 | 00:03:05 | |
In this episode, we explore the evolving role of virtual assistants in healthcare clinics. Discover their tasks, contributions, and how they revolutionize patient care and clinic efficiency. Whether you're a healthcare professional or simply curious about virtual assistants in healthcare, this episode offers valuable insights into their dynamic role in clinics.
Tune in and discover the dynamic role of virtual assistants in clinics. | |||