Explore every episode of the podcast Techcess: embracing technology and IT support for success in your business

Welcome to the latest episode of Techcess, your go-to podcast for all things IT and cybersecurity.

In this episode, we'll be discussing the critical considerations when contemplating a switch in IT support providers in 2024.

Scroll down to get your free copy of our Buyer's Guide, new for 2024!

Hi and welcome to the Techcess podcast. I'm Mark Riddell and in this episode we're going to be discussing the challenges businesses face when selecting an IT company, drawing parallels to buying a car and emphasising the need for a structured approach.

I'll also be sharing the importance of aligning IT strategy with business objectives and the potential benefits of a comanaged IT environment.

If you want some insights into the initial 90 days with a new IT provider, the significance of responsive and effective support, and need to know when you should be considering a change in your IT support provider, this episode is a must-listen.

So, sit back, hit that play button, and let's dive into this insightful discussion on navigating the landscape of IT support providers.

Check out our complete guide to buying IT services in 2024.

Psst! Want to get more 'Techcess' in your business?

Get more valuable technology insights from m3's blog pages, here.

Mark Riddell's technology podcast "Techcess" is an m3 Networks production. Mark and the team have created this podcast to help you and their clients understand how technology can help them in their industry and business, including helping them with cyber security solutions. To find out more about Mark Riddell and the rest of the m3 team, visit them here and follow them on Linkedin.

If you want to get in touch about technology or cyber security, just address an email directly at Mark here. He'll be very happy to hear from you.

Thanks for listening! If you enjoy this episode, make sure you follow the podcast via your favourite app.

Fancy giving the Techcess technology podcast a review and rating? Click here - https://www.techcesspodcast.com 

Techcess is a podcast from 

 Is Your Phone Compromised? 7 Signs of a Hacked Smartphone Revealed!

Welcome back to Techcess, the podcast that keeps you informed about all things technology and cybersecurity.

In today's episode, we're diving into the world of smartphone hacking.

Whether you're using the latest iPhone or an Android device, it's important to know the signs that your phone may be hacked and what steps you can take to prevent it.

We'll cover the seven key signs to watch out for, from unusual pop-ups to increased data usage, and even a camera indicator light that mysteriously turns on.

But don't worry, we've got you covered with tips on how to protect your phone and what to do if you suspect it's been compromised.

Listen until the end for some intriguing intel, Techcess Annie’s Tech Update and a humorous tech-related joke with “Gigglebytes”.

Hi and welcome to the Techcess podcast. I'm Mark Riddell and in this episode I'm talking to you about how you can identify the 7 signs your phone is hacked!

Detecting phone hacks

The episode lists various ways in which hackers can gain unauthorized access to smartphones.

These methods include phishing scams, SIM swapping attacks, malicious apps, unsecured public Wi-Fi networks, exploiting operating system vulnerabilities, and the sneaky technique of "Juice Jacking" through compromised charging stations or cables.

• These signs include
• 
  
• Unusual pop-ups
• 
  
• Increased data usage
• 
  
• The presence of unknown apps
• 
  
• Rapid battery drainage
• 
  
• Inability to log into accounts
• 
  
• Unexpected two-factor authentication code requests
• 
  
• The camera indicator light turning on without user input

The 7 signs your phone is hacked

The podcast episode focuses in on the seven signs that can alert users to a potential phone hack security breach.

·         These signs include

·         Unusual pop-ups

·         Increased data usage

·         The presence of unknown apps

·         Rapid battery drainage

·         Inability to log into accounts

·         Unexpected two-factor authentication code requests

·         The camera indicator light turning on without user input

Recognising these signs can help users take appropriate actions to secure their devices.

What to Do If Your Phone Is Hacked:

The episode provides practical steps to take if a phone hack is suspected.

Firstly, changing passwords, especially for crucial accounts like email, is crucial.

The podcast episode recommends some other solutions to the problem including considering a factory reset.

What you'll learn from listening to this episode of Techcess

Ways your phone can be hacked

- Phishing scams (via email, text, or SMS)

- SIM...

Welcome to Techcess, the podcast dedicated to helping businesses navigate the world of IT and cyber security. 

In today's episode, titled "The Number 1 Problem Your Business Has with Cyber security and why it's not just an IT problem," we're going to reveal the most common issue plaguing businesses.

No spoilers yet, but did you know that 57% of your staff are writing down passwords on sticky notes?

This might give you a clue what we're going to be talking about in this episode.

We'll share eye-opening statistics and discuss the consequences of weak passwords, from data breaches to insider threats.

But fear not, we also have the solution!

And once you've heard it, you'll be able to scroll down to the link to book your chat with me and get it solved in your business!

Also in this week's episode, Annie's Tech Update, our intriguing Intel of the week, and get ready for more tech themed hilarity with Gigglebytes!

Hi and welcome to the Techcess podcast. I'm Mark Riddell and in this episode I'm talking to you about the number one problem I can guarantee your business is suffering with its cyber security!

I take no pleasure with sharing troubling statistics, but I do feel it's necessary when it comes to hosting a podcast educating people about the dangers their business faces when they're not on top of their cyber security!

I can pretty much guarantee your employees are using easily guessed passwords and writing down those passwords on sticky notes.

Another common practice in most businesses is reusing passwords across personal and work accounts. And this poses a grave security risk.

I'm here to tell you about the consequences of insecure passwords, from costly data breaches to account takeovers and insider threats.

My goal with this Techcess podcast episode is to suggest two primary solutions for businesses to address the issue of weak passwords.

Firstly, implementing strong password policies and providing end-user security training can create awareness and enforce good password practices.

However, policies alone are not enough.

Your businesses needs to provide employees with tools and technology to simplify password management.

And that's where we come in, with this episode.

• Employees writing down passwords on sticky notes and using weak and easily guessed passwords
• Statistics demonstrating the extent of the problem, such as storing credentials on personal devices and reusing passwords
• Risks associated with breach passwords, including data breaches and cybercrime
• Getting the basics of cybersecurity right
• Policies and end user security training on creating strong passwords
• Limitations of policies alone and the importance of providing better tools
• The drawbacks of using web browsers as password managers and the need for a decent business password manager - with our recommendation!

00:01 Solve business problem, secure passwords, episode details.

03:58 Password managers solve cybersecurity problems in businesses.

09:03 Secure business password manager solves cybersecurity problems.

12:12 Secure password manager separates personal and business.

13:22 Most secure password manager with easy setup. Book chat below!

Book a free chat with Mark!

Have you checked out our episode offering a complete guide to buying IT services...

(This episode is accompanied by a free guide. Scroll down below to grab it!)

With more and more people pitching up their working desk on the kitchen table, it's crucial to address the subject of remote work cybersecurity. Because without a plan in place, protecting your business is going to become near impossible!

You'd be forgiven for failing to understand the security risks involved with having staff based from their homes.

Many don't even give it consideration.

Sadly, we as an IT support company know only too well how much it can impact on a business both financially and operationally, when something goes wrong!

Hi and welcome to the Techcess podcast. I'm Mark Riddell and in this episode I'm talking to you about locking down your business's remote work cybersecurity.

From human error to compromised networks, the challenges are real and can have severe consequences for businesses. But fear not!

We have some expert tips and advice to help you figure out your remote work cybersecurity and keep your home-based workforce secure.

We're also giving you a free guide. You can download it by clicking here:

Free guide to keeping remote workers safe

• The benefits and challenges of working from home 
• The evolution of the threat landscape due to remote work 
• The need to take cybersecurity seriously for remote workers 
• Understanding the risks and security concerns. 
• The impact of human error on cybersecurity events.

00:03:00 Working from home opens up cyber threats.

00:06:06 Risk of personal device use in workplace.

00:09:30 Cybersecurity requires regular software updates for remote workers.

00:11:38 Secure your WiFi, educate remote workers.

Book a free chat with Mark!

Have you checked out our episode offering a complete guide to buying IT services in 2023 yet? It comes with a free downloadable buyer's guide.

Check it out here.

Want to get more 'Techcess' in your business?

Get more valuable technology insights from m3's blog pages, here.

Mark Riddell's technology podcast "Techcess" is an m3 Networks production. Mark and the team have created this podcast to help you and their clients understand how technology can help them in their industry and business, including helping them with cyber security solutions. To find out more about Mark Riddell and the rest of the m3 team, visit them here and follow them on Linkedin.

If you want to get in touch about technology or cyber security, just...

Welcome to another episode of Techcess, the podcast that helps you figure out the technology opportunities in your business and find the right IT solutions for you.

In today's episode, we're covering a topic many businesses grapple with: knowing when it's time to part ways with your current IT provider.

We understand just how vital the relationship with your IT company is, as they have access to critical aspects of your business, from security and compliance to managing downtime and even your internet connection.

So, how do you know when it's time to make a change?

That's what I'm here for.

Hi and welcome to the Techcess podcast. I'm Mark Riddell and in this episode I'm talking to you about the importance of having a strong relationship with your IT company, as they have access to critical aspects of your business, including security, compliance, and data.

I'll be explaining why you need to choose the right IT provider for your specific business and as always, you can download our free buyer's guide for selecting one.

However, if you currently have an IT provider and suspect they may not be the best fit for your business, the episode provides five signs that it may be time to find a new provider.

• The importance of a good relationship with your IT company
• Account Management: Lack of this function in many IT companies
• Slow Response Time: Complaints from businesses about delayed and ineffective communication
• Outgrowing Current IT Provider: Need for a more scalable and capable IT support
• Lack of Proactive Support: Reactive approach to IT issues instead of proactive monitoring and prevention

00:01:49 Why you need to choose the right IT company. 00:04:15 IT account management solves a lot of problems. 00:07:34 Outgrown current IT provider due to growth? 00:14:13 The key question to ask to find out if you've the right IT provider. 00:16:49 Find the best IT company for you.

Book a free chat with Mark!

Have you checked out our episode offering a complete guide to buying IT services in 2023 yet? It comes with a free downloadable buyer's guide.

Check it out here.

Want to get more 'Techcess' in your business?

Get more valuable technology insights from m3's blog pages, here.

Mark Riddell's technology podcast "Techcess" is an m3 Networks production. Mark and the team have created this podcast to help you and their clients understand how technology can help them in their industry and business, including helping them with cyber security solutions. To find out more about Mark Riddell and the rest of the m3 team, visit them here and follow them on Linkedin.

If you want to get in

In this week's episode, we're taking a look at the rising use of AI in scams and how it can impact our lives and business technology.

The inspiration for this episoide is all thanks to our host's falling for a scam involving AI and Joe Rogan's voice.

As he recounts his story, we explore the growing sophistication of AI in impersonating voices and the challenges it presents in detecting scams.

Hi and welcome to the Techcess podcast. I'm Mark Riddell and in this episode I'm highlighting the role of AI tools like Chat GPT in writing convincing phishing emails.

But fear not, I'll also provide some tips on how to protect yourself from falling victim to these scams.

Join me as I uncover the dangers of AI scams and help you learn how to stay one step ahead in the digital world.

Here is the link to the website I mention, from Scotland Is.

Here's the link to an article

Here's the link to Advice Direct Scotland

• How AI technology can make you think you're listening to Joe Rogan
• The Rise of AI in Scams
• AI tools making scams harder to detect
• Protecting Yourself against AI Scams
• Advice from Advice Direct Scotland on being cautious
• Scrutinizing images and emails for authenticity
• Noticing details that AI still gets wrong (e.g., fingers in generated images)

00:00:00 How Mark got scammed. 00:04:34 AI tools can now generate phishing emails. 00:08:22 AI technology struggles with details though. 00:10:15 How to validate emails. 00:17:55 Verify endorsements. 00:20:40 Turn to teenagers and online sources. 00:24:17 Weekly Techcess Intriguing Intel and 'Gigglebytes'

Book a free chat with Mark!

Have you checked out our episode offering a complete guide to buying IT services in 2023 yet? It comes with a free downloadable buyer's guide.

Check it out here.

Want to get more 'Techcess' in your business?

Get more valuable technology insights from m3's blog pages, here.

Mark Riddell's technology podcast "Techcess" is an m3 Networks production. Mark and the team have created this podcast to help you and their clients understand how technology can help them in their industry and business, including helping them with cyber security solutions. To find out more about Mark Riddell and the rest of the m3 team, visit them here and...

In today's episode, we're taking a meta look at the world of IT support and discussing the important questions you need to ask before selecting a potential new IT supplier.

Whether you're a small business looking to upgrade from your local one-person provider or a growing company in need of more robust IT support, this episode is for you.

We'll discuss the crucial factors to consider when choosing an IT supplier, such as accreditations, experience, and industry knowledge.

Keep scrolling if you want to get your free copy of the episode's related Buyer's Guide download!

If you're new, welcome to Techcess, the show that helps you get the best out of the technology in your business.

I'm Mark Riddell, host of the Techcess podcast.

With the IT support industry lacking regulation, it's crucial to do your research and not fall for a sales pitch. 

So in this episode I'm aiming to provide you with some serious insight and a list of questions to help evaluate whether an IT company is the right fit for your business.

From response times to proactive measures, we'll cover it all.

So, if you're ready to do some shopping for a new IT support provider, or simply want to confirm whether your current one is ticking all the boxes to be a perfect partner for your company's needs, make sure you listen in to this insightful episode of Techcess!

In this episode we're giving you a sneaky piece of insight into the challenges businesses face when managing technical roles they may not fully understand.

In particular, we talk about the quite common issue of IT employees that are working in house within a company appearing busy without tangible outcomes, stressing the need to ascertain the workload of an IT team.

The episode offers insights into assessing the size of an IT team based on the number of computers and staff to determine if it aligns with the business's needs.

The episode also sheds light on the often-overlooked aspect of IT support until a problem arises.

It emphasises the importance of IT professionals staying up to date with industry knowledge and accessing best practices.

Mentioning alternative solutions like moving data to the Cloud for better backup and accessibility, the episode highlights the significance of making wise investments in IT infrastructure to ensure business resiliency.

• The important considerations and questions to ask when choosing a new IT supplier.
• The need to research and evaluate potential suppliers to ensure they have the right accreditations and experience.
• A list of questions to help determine if an IT company is the right fit, covering topics such as response time, proactive measures, account management, and adapting to changing business needs.
• The importance of being skeptical, asking difficult questions, and staying informed about certifications and qualifications.
• The partnership between a business and its IT supplier and the benefits of outsourcing IT support.
• Download the free guide on buying IT services so you can become more knowledgeable in the process.

[00:00:00] Outsourced IT support: questions to ask.

[00:05:01] Move data to Cloud for business resilience. 

[00:06:57] Old technology hinders...

In this episode, we're covering a topic that many people overlook but is critical for email security: understanding the difference between CC and BCC.

It's astonishing that in 2023, email remains a common target for cyberattacks and data breaches.

We'll explore the reasons behind this and share guidance from the Information Commissioner's office (ICO) on how to send bulk communications safely.

We'll also discuss a real-life case of a data breach caused by misuse of the CC field, highlighting the potential consequences of getting it wrong.

If you're new, welcome to Techcess, the show that helps you get the right technology and cybersecurity in place to enable your business to thrive. 

I'm Mark Riddell, host of the Techcess podcast.

In this episode I want to explain the importance of understanding the difference between CC (carbon copy) and BCC (blind carbon copy) in email communications.

Despite the technological advancements of the modern era, email remains a widely used and vulnerable platform for cyberattacks.

Data breaches often result from improper use of CC, posing significant risks to businesses and individuals alike.

The Information Commissioner's Office (ICO) has published guidance on this issue, emphasising the need for organizations to adopt appropriate security measures when sending bulk emails.

The ICO has observed a disturbing trend of data breaches caused by incorrect usage of CC.

These breaches have the potential to cause real harm, especially when sensitive personal information is involved.

NHS Highland, an NHS organization, was reprimanded after inadvertently exposing the email addresses of individuals accessing HIV services due to a CC error.

The ICO's response highlights the severity of such breaches, as this incident could have resulted in a significant fine if it had occurred in the private sector.

Even if an email does not contain sensitive content, the mere knowledge of who received the email can inadvertently disclose confidential information.

It is crucial for organisations to assess and implement appropriate technical and organisational security measures when sending bulk emails.

Training staff on security protocols is also essential to reduce the risk of data breaches. Considering alternative secure methods, such as bulk email services or mail merge, can help prevent accidental disclosure of personal information.

• https://ico.org.uk/about-the-ico/media-centre/news-and-blogs/2023/08/ico-publishes-new-guidance-on-sending-bulk-communications-by-email/
• https://ico.org.uk/for-organisations/uk-gdpr-guidance-and-resources/security/email-and-security/
• ...

Welcome to another episode of Techcess podcast.

Hi, this is Mark Riddell and in this week's episode, we'll be discussing the implications you're having to face in terms of HR if you're running a business that uses technology remotely!

As businesses increasingly adopt remote working arrangements and rely on technology for seamless operations, it's crucial to understand the HR obligations that come with this shift.

HR consultant Sandie Holmes joins Mark Riddell to shed light on the essential considerations when employing staff who work from home.

With over 140 businesses relying on their expertise, Sandie emphasises the importance of having an HR expert by your side to guide you through the complexities of employee engagement, contracts, and compliance.

The discussion covers the importance of equipping remote workers with the necessary tools and supplies.

Sandie stresses the need to provide appropriate desks, chairs, monitors, and other office essentials to promote productivity and prevent physical discomfort or injuries.

Employers are reminded of their legal obligation to conduct display screen equipment risk assessments, both in the office and remote working environments, to ensure the correct positioning of monitors and the ergonomic setup of workstations.

And we've added a freebie to this episode to ensure you find that easy.

Free homeworkers risk assessment

• Importance of having an HR expert
• Tailoring contracts and handbooks to fit the business
• Duty of care towards remote employees
• Conducting a homeworking risk assessment
• Ensuring proper equipment and setup at home
• Communication and engagement with remote employees
• Alternative to conducting a home visit: using a homeworking risk assessment form
• Legal requirements for display screen equipment risk assessment

00:00:49 HR expert advice for employers. 00:03:32 Legal duty to ensure safe home office. 00:06:28 Complete a risk assessment for home office. 00:11:47 Ensure camera is on for morning calls. 00:15:33 Bed in background: not ideal for business.  00:17:41 Staff set up can be important for team engagement and collaboration. 00:22:35 Breaks while working at home.

Book a free chat with Mark!

Have you checked out our episode offering a complete guide to buying IT services in 2023 yet? It comes with a free downloadable buyer's guide.

Check it out here.

Want to get more 'Techcess' in your business?

Get more valuable technology insights from m3's blog pages, here.

Mark Riddell's technology podcast "Techcess" is an...

Hi, this is Mark Riddell, host of the Techcess podcast.

In this week's episode, we'll be discussing a significant event that will impact businesses across the UK – the big switch off of the public switch Telephone Network (PSTN).

I'll be breaking down what this switch off means for your business and why it's essential to be prepared for it.

From the migration to VoIP telephony to the potential impact on fax machines, security cameras, and more, we'll explore all the key aspects to ensure a smooth transition to a fully digital future.

 So grab your headphones, earbuds and your ears, and get ready to upgrade your tech knowledge with Techcess!

Here are a couple of other related episodes you might find interesting.

VoIP episode

SOGEA episode

The UK's public switch Telephone Network (PSTN) is set to be switched off in December 2025, signaling a significant change for businesses across the country. I'm sharing the implications and impact of the switch off, urging businesses to be prepared for the transition.

The analog PSTN has served businesses well over the years, but it is unable to keep up with the demands of modern communication.

Therefore, the move towards a fully digital future is underway, where everything will run over the internet.

This shift will not only affect phone systems but also other devices such as fax machines, security cameras, door entry systems, and EPOS machines.

Businesses need to plan for migrating away from analog lines and embracing more modern and up-to-date technology, such as VoIP Telephony.

I recently changed my home broadband circuit from a traditional analogue line to a digital line using a technology system called SOGEA, which is solely for broadband.

This transition allows for cost savings and simplification.

To successfully navigate the switch off, businesses are advised to create a list of all the analog-dependent devices within their operations.

Neglecting to identify and transition these systems could lead to disruptions, such as non-functional alarm systems or inaccessible CCTV cameras.

It's often the overlooked components that cause the most problems.

Although the switch off poses challenges, it also presents opportunities for businesses.

 Traditional phone lines may be fading, but they will be replaced by better alternatives.

Many businesses are already utilising VoIP phone systems, which offer additional features and improvements over traditional analog systems.

Embracing these new technologies can enhance efficiency and productivity for businesses in the long run.

• Explanation of the big switch off (PSTN network) 
• Definition of PSTN and its upcoming discontinuation 
• Impact on businesses in the UK 
• Migration to modern technology 
• Importance of planning and identifying affected systems 
• Benefits of digital lines over traditional analog lines 
• Cost savings and simplified service 

00:02:39 Plan migration away from analogue lines. 00:04:33 Cost decreased but service...

Hi, this is Mark Riddell, host of the Techcess podcast.

We talk about cyber criminals and cyber security on this podcast a lot. But in this episode we're actually going to list the industries most valuable to attack. If you work in any of them, you'll need to send the episode to your boss to listen to, asap!

As I recently spoke at a Cyber Lunch and Learn event, a question caught my attention: Do cybercriminals target all businesses equally? The answer is no, and in this episode, we'll explore the industries most vulnerable to cybercrime.

However, there's one industry on the list that may not apply to our listeners, yet it's still a shocker given the level of expertise and the value of the data within that industry! 

But before we dig into the details, let's start with a quick introduction.

Cybersecurity is a subject we've covered extensively on this podcast, and for good reason - it's the number one threat facing businesses today. 

In the midst of a global digital transformation, where technology is advancing and businesses are moving towards the cloud, AI, blockchain, and Web 3.0, the possibilities seem limitless.

However, with these advancements come vulnerabilities, and cybercrime is on the rise year after year.

In fact, the pandemic and the shift to remote work have only accelerated cyberattacks.

With employees working from home or public spaces, securing an IT estate has become more complex than ever. Unfortunately, cybersecurity remains an underinvested area for many businesses—most don't even have a dedicated cybersecurity budget.

This podcast aims to shed light on this critical issue and encourage businesses to take proactive measures.

Now, it's important to note that cyber criminals don't target only big tech giants and government agencies. Small and medium-sized businesses are equally at risk and often fall victim to cyberattacks.

The consequences are not limited to immediate financial loss but can also entail long-term damage to a company's brand, loss of customer trust, potential legal costs, and the high expenses associated with recovery.

In this episode I'll be revealing the percentage of cyber attacks that target small businesses, and how many of those businesses that suffer an attack go out of business within six months.

The impact may not be immediate, but the implications on cash flow, sales, and customer loyalty can deal a devastating blow.

You'll definitely want to listen in as we get into the top five industries most affected by cybercrime in the UK.

Whether you're in these industries or not, this episode will provide valuable insights to help you safeguard your business.

• Does cybercrime affect all industries equally?
• The significance of cyber security in all businesses.
• The impact of global digital transformation and technological advancements.
• The double-edged sword of technology, with limitless possibilities and vulnerabilities.
• Why we're not mentioning industries least affected by cybercrime!
• Some statistics around cyberattacks on small businesses.

00:00:00 Top 5 industries affected by cybercrime 00:04:09 Cybersecurity overlooked: Businesses lack budget and awareness. 00:07:38 Cybersecurity: Can you outrun the bear? 00:11:35 Anthem cyberattack: stats and numbers. 00:15:56 Cyberattacks on manufacturing - the impacts.

You know what it's like. Trying to send an email and then you find out - file too large.

Argghhhhh!

Good news.

Microsoft is about to solve this.

Learn more about this on this week's new "Tech Update" bonus episode.

If you want to check out our full episodes, covering everything from how to protect your business from a phishing attack, through to how you can effectively manage your patching systems, check them out here - https://www.techcesspodcast.com/episodes/

Want to get more 'Techcess' in your business?

Book a free chat with Mark!

Get more valuable technology insights from m3's blog pages, here.

Hi, this is Mark Riddell, host of the Techcess podcast.

It's always interesting hearing small business owners claiming they don't need cyber security because they're too small to be a target of cyber criminals.

Interestingly, quite the opposite is true.

We're going to discuss why cyber criminals are increasingly targeting smaller businesses instead of big corporations and provide you with a comprehensive list of the top ten things you need to be aware of when it comes to fending them off! 

From limited cybersecurity resources to underestimating the threat, we explore the vulnerabilities that small and medium sized businesses face and offer valuable insights to help protect your business from cyber attacks.

So grab a cup of coffee, sit back, and get ready to learn why cyber baddies love the little guys in this eye-opening episode of Techcess.

• Dangers of limited cybersecurity resources
• Danger of assumption that current IT providers have cybersecurity handled
• The issue with underestimating the value of data
• Why the potential for repeated attacks
•  Continued lack of investment in cybersecurity after a ransomware attack

[00:02:24] Big companies are less likely targets now.

[00:03:39] Budget constraints impact SMB cybersecurity vulnerability. Relying on IT may not suffice.

[00:09:23] Outsource cyber support often neglected, prioritize staff training.

[00:12:26] Backup, especially cloud backup, is essential.

[00:15:50] Cybercriminals want undetected attacks; response plans vital.

[00:20:47] All businesses share 80% of same tech. 20% is industry-specific tools.

[00:22:04] Most businesses have similar IT systems. Seek industry-specific advice for your business.

Book a free chat with Mark!

Have you checked out our episode offering a complete guide to buying IT services in 2023 yet? It comes with a free downloadable buyer's guide.

Check it out here.

Want to get more 'Techcess' in your business?

Get more valuable technology insights from m3's blog pages, here.

Mark Riddell's technology podcast "Techcess" is an m3 Networks production. Mark and the team have created this podcast to help you and their clients understand how technology can help them in their industry and business, including helping them with cyber security solutions. To find out more about Mark Riddell and the rest of the m3 team, visit them here and follow them on Linkedin.

We've all been there.

Reaching for our phone where we expect it to be and... oh no. Where is it?

That sinking feeling starts to take hold as you realise you've got all your sensitive business data and info on it.

Well, the good news is there could be a solution for this around the corner.

Learn more about this on this week's new "Tech Update" bonus episode.

If you want to check out our full episodes, covering everything from how to protect your business from a phishing attack, through to how you can effectively manage your patching systems, check them out here - https://www.techcesspodcast.com/episodes/

Want to get more 'Techcess' in your business?

Book a free chat with Mark!

Get more valuable technology insights from m3's blog pages, here.

You know me as Mark Riddell, host of the Techcess podcast.

But my job is being Managing Director of an IT support company named m3 Networks which is offering a range of managed services.

And a large part of that day job is fielding objections from people who think we're just scaremongering them into buying stuff.

But we don't need to use those kinds of underhand tactics.

We're a healthy, thriving business, with a healthy bottom line, and we work with customers that we know appreciate and understand the importance of IT and technology for their smooth operations.

But there are some business owners and IT decision makers we just can't help because they think we're just trying to sell them new stuff.

So this episode is for you if you're one of the staff members of such an organisation, and you're getting increasingly frustrated with your boss's apparent unwillingness to invest in keeping things running well.

We all know the frustration of waiting for a sluggish computer to load while deadlines loom.

The effects of slow technology are even more pronounced when trying to finish tasks before the weekend or a holiday. 

I recently stumbled across an article that made some concerning points about the growing number of employees contemplating quitting their jobs due to frustrations with their inadequate technology that impedes their work. 

Workers can easily assess whether their employers prioritise technology by its impact on job performance and overall satisfaction.

And they're now voting with their feet.

• Workers are quitting jobs due to poor technology
• There's a connection between employee satisfaction and investment in technology
• The trend is businesses are investing in higher-end tech for younger workforce
• Some actual statistics on workers leaving jobs due to inadequate technology 
• How to approach the boss for technology upgrades
• Key points to consider when requesting an upgrade

While upgrading technology may seem like a substantial financial investment for a lot of small and medium sized businesses, it actually offers numerous long-term benefits.

Waiting for prices to decrease or ideal circumstances may lead to missed opportunities and potential loss of valuable and even vital staff members.

The point of this episode is to empower the employees who desire more efficient tools for their work so they can approach their employers, highlighting the key advantages an upgrade would bring.

You can listen to the episode to hear them in detail, but these include increased productivity and efficiency, potential cost savings, utilisation of newer and better software, improved morale and overall increased job satisfaction.

Not to mention the positive perceptions from clients!

00:00:00 Old, slow tech reduces workplace productivity. 00:04:10 Upgrade: Time-saving, efficient, and productivity boosting. 00:07:51 Poor customer service reflects poorly on business. 00:13:00 Upgrade tech to avoid inefficiencies and downtime. 00:15:32 Businesses benefit from investing in technology.

Book a free chat with Mark!

Have you checked out our episode offering a complete guide to buying IT services in 2023 yet? It comes with a free downloadable buyer's guide.

Check it out 

Is it true that the software giant is actually trying to hack you? It's possible!

Sort of.

Learn more about this on this week's new "Tech Update" bonus episode.

If you want to check out our full episodes, covering everything from how to protect your business from a phishing attack, through to how you can effectively manage your patching systems, check them out here - https://www.techcesspodcast.com/episodes/

Want to get more 'Techcess' in your business?

Book a free chat with Mark!

Get more valuable technology insights from m3's blog pages, here.

If like me you're a little green around the topic of blockchain and Web3 (web 3.0) then this could be the episode for you!

As the host of this technology podcast "Techcess", I, Mark Riddell, am used to being an expert on the topics we're usually covering, such as cyber security, networking, MFA, and other business technology matters. But when it comes to this Web3 stuff, I'm still very much at the learning stage. So that's why I've invited a real expert on the topic to join us!

Blockchain has become a real 'buzzword' in recent years, and for good reason. 

Major organisations are now harnessing its power to streamline internal processes and revolutionise supply chain management.

From tracking raw materials in the shipping industry to combatting counterfeit products in luxury goods, blockchain provides transparency, verification, and access to a secondary market.

Our guest Sean Delaney from Sens talks us through the importance of focusing on specific use cases rather than getting lost in the technical details of blockchain itself.

He explains how by identifying pain points and exploring industries like real estate, music, and digital identity, we can easily uncover the true value and potential applications of blockchain technology.

Throughout the episode, we discuss the future of blockchain technology, the challenges posed by regulation, and the importance of a strong Web3 community.

So whether you're curious about the impact of blockchain on your industry or simply want to stay ahead of the technological curve, this episode is not to be missed.

• Blockchain technology in big organizations and supply chain management
• Traceability in industries like shipping
• Authentication in luxury goods industry
• Transparency and verification for buyers and sellers
• Secondary market access
• Researching specific industries for blockchain use cases
• Future prediction of universal blockchain usage
• Marketing opportunities with NFTs
• Risks eliminated by NFTs
• Ethereum and smart contracts
• Public and private blockchains

One industry in which the advent of blockchain technology has unlocked unprecedented levels of transparency and efficiency in, is supply chain management. 

By utilising blockchain, organisations can trace products from raw materials to end consumers, curbing inefficiencies and minimising wastage.

The implementation of blockchain in industries like shipping has proven immensely successful, reducing costs and enhancing trust by ensuring verifiable, tamper-proof records.

Also, the luxury goods industry, plagued by counterfeit products, has found a savior in blockchain technology.

Watch brands, diamond industries, and other luxury goods manufacturers are utilising blockchain for authentication purposes.

By leveraging the transparency and verification offered by blockchain, both buyers and sellers can confidently participate in the secondary market, deterring black market trade and ensuring the authenticity of products.

That's a great question. And it's one that we can't answer for you!

But like Sean suggests, rather than getting caught up in the technical intricacies of blockchain itself, the episode...

Have you integrated Google Calendar into your workflow? 

Then their latest update might be of interest to you.

Learn more about this on this week's new "Tech Update" bonus episode.

If you want to check out our full episodes, covering everything from how to protect your business from a phishing attack, through to how you can effectively manage your patching systems, check them out here - https://www.techcesspodcast.com/episodes/

Want to get more 'Techcess' in your business?

Book a free chat with Mark!

Get more valuable technology insights from m3's blog pages, here.

In this episode of Techcess, we're talking tech hacks for those who struggle with productivity thanks to an unfocused mind.

We're directly addressing a common struggle that many of us face when it comes to maintaining focus.

As the host of Techcess, I, Mark Riddell, share my own personal challenges with focus and how it affects my productivity.

From trying to juggle multiple tasks at once to the allure of multitasking, we explore the science behind our brain's ability to focus on one thing at a time.

Additionally, we'll uncover different strategies, such as breaking tasks into smaller steps and using apps to help with that.

So, whether you're someone who loves tackling one task at a time or thrives on multitasking, this episode is sure to provide valuable insights and practical tips for sharpening your focus in our increasingly digital world. 

• The struggle with focus 
• Trying to do too many things at once 
• Multitasking and its limitations 
• Time Division multiplexing 
• Different approaches to thinking while exercising 
• Frustration with incomplete tasks on to-do lists 
• Breaking tasks into smaller steps 
• Undiagnosed adult ADHD and the desire for achievement 
• The dopamine hit of ticking off tasks 
• The use of timers and the Pomodoro technique 
• Minimising distractions

Humans are not built to effectively handle multiple tasks simultaneously.

Drawing a parallel with computer processors, which employ time Division multiplexing to give the illusion of multitasking, I'll be explaining that our brains can only focus on one specific task at a time.

Attempting to do otherwise results in a lack of progress and a perpetually growing to-do list.

One of the challenges mentioned is the ineffectiveness of traditional to-do lists.

While they serve as reminders, they often lack a sense of urgency and time constraints.

I'll be explaining how I use methods and tools for breaking down larger tasks into smaller, manageable steps, providing a greater sense of accomplishment with every ticked-off item.

[00:00:00] Struggle with focus, multitasking hampers productivity.

[00:04:54] Breaking tasks down into smaller steps helps.

[00:08:02] Physical exercise helps with focus and productivity.

[00:09:48] The two apps that help with focus, starting with Motion.

[00:13:59] Motion's extra special bonus calendar sharing feature.

[00:19:54] The Mac exclusive Windows 'catch up' tool!

Have you checked out our episode offering a complete guide to buying IT services in 2023 yet? It comes with a free downloadable buyer's guide.

Check it out here.

Want to get more 'Techcess' in your business?

Get more valuable technology insights from m3's blog pages, here.

Mark Riddell's technology podcast "Techcess" is an m3...

Unless you've been living under the sea for over a year, you'll be aware of AI tools like ChatGPT and Google Bard. But have you been fully leveraging them to grow your business?

We're going to share some ideas for how you can do so.

Learn more about this on this week's new "Tech Update" bonus episode.

If you want to check out our full episodes, covering everything from how to protect your business from a phishing attack, through to how you can effectively manage your patching systems, check them out here - https://www.techcesspodcast.com/episodes/

Want to get more 'Techcess' in your business?

Book a free chat with Mark!

Get more valuable technology insights from m3's blog pages, here.

In this episode of Techcess, I'm joined by Zoho software expert Leigh Partin, from "Work Grow", who will talk us through how we can get our CRM systems nailed for business growth and success. 

Psssst! Click this for your free 30 day trial of the Zoho One software, on Leigh! 

Leigh's journey began when he left school at 16 without a clear direction.

He attempted college but it didn't work out.

At the age of 17, Leigh found himself working an IT job with the NHS before joining an IT outsource company called Bridge Partners.

Within two years, Leigh was promoted to Managing Director and learned how to grow a £3 million business with 27 employees.

He's now a consultant offering Zoho training to businesses who want to implement a streamlined CRM.

• The common mistakes made during CRM implementation
• The problems with lacking clear objectives
• Issues stemming from ignoring user needs and providing insufficient training
• The importance of scalability in business apps
• The consideration for long-term suitability
• The dangers of choosing systems based on outdated factors
• The importance of self-assessment and creating a shopping list
• How to plan for scalability and evolving needs

In the latest episode of the Techcess podcast, I, Mark Riddell am joined by Leigh Partin, a Zoho expert, and we chat about the world of CRM software, highlighting the five biggest mistakes businesses often make when implementing such systems.

Our conversation starts with an exploration of Zoho, a brand known for its continuous product improvement.

We talk about Zoho's extensive range of apps and particularly Zoho Mail, which Leigh suggests is a genuine alternative to Microsoft's popular email client offering!

We talk about the evolving methodology for project execution, emphasising Leigh's recent experience with a workshop that involved too many participants.

We discuss the need for clear objectives and engaging all stakeholders to avoid a few dominant voices overshadowing the conversation.

The episode also addresses common mistakes in CRM implementation.

Ignoring user needs and providing inadequate training are just a couple of identified critical errors.

We also chat through an exciting feature called "Blueprints" in Zoho's CRM, which helps reduce the need for extensive training while still requiring ongoing support.

Scalability emerges as a crucial factor in choosing business apps and platforms. It's necessary for the planning for future growth. So we're here to shed light on the misconception that software scalability is unlimited, using Microsoft's enterprise licensing as an example.

The readiness of businesses to adapt their systems is analysed, and we're offering practical advice for selecting the right tools.

Are you aware that the rise in global VPN usage has skyrocketed? The reasons are clear as day: Virtual Private Networks offer increased security, anonymity, and allow access to geo-restricted content online.

But here’s the million-dollar question: Are all VPNs created equal?

Learn more about this on this week's new "Tech Update" bonus episode.

If you want to check out our full episodes, covering everything from how to protect your business from a phishing attack, through to how you can effectively manage your patching systems, check them out here - https://www.techcesspodcast.com/episodes/

Want to get more 'Techcess' in your business?

Book a free chat with Mark!

Get more valuable technology insights from m3's blog pages, here.

In this episode of Techcess, I'm here to introduce part two of our two-part series on email hijacking and its impact on businesses. 

Part one of our story followed a character named David who made a very alarming discovery when a supplier contacted him over an unpaid bill...

Ensure you listen to that part of our gripping tale of cybercrime and its consequences before listening to this part.

*The importance of email security and the reluctance of businesses to admit breaches *The benefits of preventative security measures and the value of making informed choices *Balancing security and usability in implementing security measures *Recommendations for specific security measures and the importance of having an expert's guidance *Transparency around the potential impact of excessive security measures on staff attitudes *A summary of the actions taken to address the hacking incident *The need for a layered security approach and the unpredictability of cyberattacks *The importance of multi-factor authentication *The challenges faced by busy business owners and the increased priority of cybersecurity *The prediction that someone we know will be compromised in the future

This episode is the second part of a two-part series that delves into the m3 Networks book "Email Hijack," which addresses the alarming issue of hackers infiltrating email accounts to steal from business bank accounts. 

I'm Mark Riddell. And as the host of the show, it's my hope that every business, including yours, the Techcess listener's, is aware of the constant threat of attack from hackers that you face. 

It's also my aim to raise awareness about this issue and provide listeners with information on how to protect themselves and their businesses.

00:02:19 Deleted email forwarder, reported address, set up scanner and full audit trail to diagnose hacking attempts. 

00:03:59 Blend the right layers for secure emails.

00:06:27 Why busy business owners need to focus and prioritise cybersecurity.

Book a free chat with Mark!

Have you checked out our episode offering a complete guide to buying IT services in 2023 yet? It comes with a free downloadable buyer's guide.

Check it out here.

Want to get more 'Techcess' in your business?

Get more valuable technology insights from m3's blog pages, here.

Mark Riddell's technology podcast "Techcess" is an m3 Networks production. Mark and the team have created this podcast to help you and their clients understand how technology can help them in their industry and business, including helping them with cyber...

It’ll come as no surprise, but Microsoft has yet more exciting news for us. Sometimes we wonder if they allow their employees to sleep!

Learn more about this on this week's new "Tech Update" bonus episode.

If you want to check out our full episodes, covering everything from how to protect your business from a phishing attack, through to how you can effectively manage your patching systems, check them out here - https://www.techcesspodcast.com/episodes/

Want to get more 'Techcess' in your business?

Book a free chat with Mark!

Get more valuable technology insights from m3's blog pages, here.

Transforming Lives through Fundraising with Alzheimer's Research UK

In a world full of uncertainties, one man's life took an unexpected turn, forever changing his purpose. Little did Chris Bane know that his mum’s devastating diagnosis would ignite a flame within him, propelling him towards a mission of hope.

His journey, fuelled by this personal connection to a charity’s mission, has led him to the forefront of Alzheimer's Research UK, where he fights tirelessly for a cure.

But what lies ahead on this path of determination?

Will Chris's unwavering dedication be enough to conquer the grips of this unforgiving disease?

What was the revelation that Chris made to me that sparked major hope of an end to the nation’s fight against it?

You’ll have to listen to learn more.

Chris’s story

For Chris Bane, life took an unexpected turn when his mother was diagnosed with Alzheimer's at the age of 67.

The shock of the diagnosis stirred a passion within him to help find a cure.

Already having a background in charity work, it was the personal connection that propelled him towards Alzheimer's Research UK.

Chris saw the disease's devastating effects firsthand and was determined to help spark change.

I'm Mark Riddell. And as the host of Techcess, I'm delighted to share the story of Alzheimers Research UK who are our charity partner for this quarter. Every business, including yours, can help make a difference for the future of many millions. Possibly even a loved one of yours, or even you yourself. 

As you'll hear from my conversation with him, Chris's deep-rooted dedication drives him each day, not only to find a cure but also to educate others about the reality of the disease.

This dedication is his beacon of hope for a future free from the grips of Alzheimer's.

00:00:00 - Introduction and Charity Partnership

00:01:42 - Purpose and Background

00:04:28 - Dementia vs Alzheimer's

00:08:10 - Gender Disparity and Research

00:09:40 - Diagnosis Process

00:14:39 - The Potential of Drug Development for Dementia

00:15:53 - Importance of Early Diagnosis and Combination Treatments

00:17:18 - Factors Affecting Dementia Risk and Prevention

00:20:48 - Genetic Factors and Risk of Dementia

00:22:14 - The Importance of Fundraising for Dementia Research

Get a free introductory chat with mark

Book a free chat with Mark!

M3 Networks giveaway guide

Have you checked out our episode offering a complete guide to buying IT services in 2023 yet? It comes with a free downloadable buyer's guide.

Check it out here.

Want to get more 'Techcess' in your business?

Get more valuable technology insights from m3's blog pages, here.

Mark Riddell's technology podcast "Techcess" is an m3 Networks production. Mark and the team have created this podcast to help you and their...

You may think that cyber attacks only happen to large corporations. But unfortunately, that’s not the case.

According to a recent report, almost two-thirds of small and medium-sized businesses (SMBs) suffered at least one cyber attack over the past year.

That’s a staggering number, and it should serve as a wake-up call for businesses everywhere.

Learn more about this on this week's new "Tech Update" bonus episode.

If you want to check out our full episodes, covering everything from how to protect your business from a phishing attack, through to how you can effectively manage your patching systems, check them out here - https://www.techcesspodcast.com/episodes/

Want to get more 'Techcess' in your business?

Book a free chat with Mark!

Get more valuable technology insights from m3's blog pages, here.

In this episode of Techcess, I'm here to introduce our two-part series on email hijacking and its impact on businesses.  I'll be emphasizing the importance of storytelling to effectively convey the dangers of email hacking. Part one of the story follows a character named David who makes a very alarming discovery when a supplier contacts him over an unpaid bill... Don't miss out on this gripping tale of cybercrime and its consequences.

The episode is the first part of a two-part series that delves into the m3 Networks book "Email Hijack," which addresses the alarming issue of hackers infiltrating email accounts to steal from business bank accounts. 

I'm Mark Riddell. And as the host of the show, it's my hope that every business, including yours, the Techcess listener's, is aware of the constant threat of attack from hackers that you face. 

It's also my aim to raise awareness about this issue and provide listeners with information on how to protect themselves and their businesses.

Overall, this episode highlights the risks associated with neglecting email security and serves as a reminder that businesses should not assume they are immune to cyber attacks.

It is essential to prioritise and invest in cybersecurity measures to safeguard sensitive information and prevent potential breaches. There are worse things you could do today than send a link to this episode in the direction of whomever makes the decisions around your IT.

[00:02:01] Stolen money and family holiday.

[00:04:00] Compromised email security.

[00:09:32] Email fraud and cyber security.

[00:14:36] Edited PDFs and invoice hacking.

[00:15:09] Keyloggers and bank account security.

Book a free chat with Mark!

Have you checked out our episode offering a complete guide to buying IT services in 2023 yet? It comes with a free downloadable buyer's guide.

Check it out here.

Want to get more 'Techcess' in your business?

Get more valuable technology insights from m3's blog pages, here.

Mark Riddell's technology podcast "Techcess" is an m3 Networks production. Mark and the team have created this podcast to help you and their clients understand how technology can help them in their industry and business, including helping them with cyber security solutions. To find out more about Mark Riddell and the rest of the m3 team, visit them here and follow them on Linkedin.

If you want to get in touch about technology or cyber security, just address an email directly at Mark here. He'll be very happy to hear from you.

Thanks for...

Have you heard the saying, “A picture is worth a thousand words”? It seems cyber criminals have too, and they’re using it to their advantage.

In a new twist on phishing campaigns, cyber criminals are luring victims to click on images rather than downloading malicious files or clicking suspicious links.

Let’s dive into the warning signs, so you can keep your business safe from these sneaky attacks.

Learn more about this on this week's new "Tech Update" bonus episode.

If you want to check out our full episodes, covering everything from how to protect your business from a phishing attack, through to how you can effectively manage your patching systems, check them out here - https://www.techcesspodcast.com/episodes/

Want to get more 'Techcess' in your business?

Book a free chat with Mark!

Get more valuable technology insights from m3's blog pages, here.

In the world of business, where human error is the biggest cybersecurity risk, business owners must take action to protect their company.

Join me, Mark Riddell, as in this episode of Techcess as we uncover the shocking truth behind CEO Fraud and the devastating consequences of simple mistakes. 

Will you and your business learn from the suggested vulnerabilities, or will you also fall victim to the ever-evolving tactics of cybercriminals? 

Listen in to ensure you're properly armed with knowledge. 

This episode features a free guide. You can download that here:

https://m3networks.co.uk/itguides/human-error-your-biggest-cyber-security-risk/

Once you have established a clear understanding of your cyber security baseline, the next step involves identifying the risks that could threaten your business. 

Risk evaluation is a targeted method to reveal vulnerabilities and prioritise actions that can minimise potential damage. So during the episode, I'm stressing the need for a thorough risk assessment to identify vulnerabilities across the organisation's network and digital assets.

With examples of how risk analysis guides the creation of tailored training programs, I'm offering insights into the strategic necessity of knowing the stakes before devising a plan of action.

Finally, remember that rules are only as good as their enforcement. Setting clear guidelines about safe online practices, incident reporting procedures, and consequences for non-compliance helps in fostering a security-centric culture.

00:00:00 - The Risk of Human Error in Cyber security Human error is the biggest cybersecurity risk for businesses, as demonstrated by a phishing scam that cost a company thousands of pounds.

00:02:18 - Establishing a Cyber security Baseline It is important for businesses to understand their employees' current awareness levels and identify security threats. 

00:04:22 - Assessing Risks and Prioritising Actions After establishing a baseline, businesses should assess the most pressing risks they face. 

00:05:33 - Creating a Tailored Training Plan Businesses should create a training plan that is tailored to different roles and responsibilities within the company. 

00:07:45 - Managing Policies and Staying Updated Policies need to be managed and enforced to be effective. 

Book a free chat with Mark!

Have you checked out our episode offering a complete guide to buying IT services in 2023 yet? It comes with a free downloadable buyer's guide.

Check it out here.

Want to get more 'Techcess' in your business?

Get more valuable technology insights from m3's blog pages, here.

Mark Riddell's technology podcast "Techcess" is an 

Don’t be mistaken, we love Microsoft Edge (and think you will too), but lately, something has come to our attention that we wanted to share..

It’s always a good idea to be aware of what your browser is doing behind the scenes. And there’s an Edge setting that you might be interested to learn about. It’s one that sends the images you view online to Microsoft.

Learn more about this on this week's new "Tech Update" bonus episode.

If you want to check out our full episodes, covering everything from how to protect your business from a phishing attack, through to how you can effectively manage your patching systems, check them out here - https://www.techcesspodcast.com/episodes/

Want to get more 'Techcess' in your business?

Book a free chat with Mark!

Get more valuable technology insights from m3's blog pages, here.

Are service level agreements (SLAs) just a bunch of meaningless jargon or a crucial factor in selecting the right IT provider for your business?

In this episode of Techcess, I'm here to challenge common perceptions and reveal the untold truth about SLAs.

Brace yourself for a lightbulb moment that will shatter your preconceived notions and empower you with the knowledge to make informed decisions.

We’re getting into the world of SLAs and discovering why they hold the key to unlocking a reliable and trustworthy IT partnership.

Today, we're going to tackle a topic that often sparks confusion and raises eyebrows: Service Level Agreements, or as we affectionately call them, SLAs.

Now, you might have heard some misconceptions floating around about SLAs being all about the customers and their satisfaction.

Well, I, Mark Riddell, am here as the Director of one of the UK's top IT managed services providers (m3 Networks) to set the record straight.

In this episode of Techcess, I'll be your guide as we delve into the fascinating world of SLAs, unraveling their true purpose and shedding light on their pivotal role in choosing the perfect IT provider for your business.

So, grab a cup of coffee, sit back, and let's unravel the mystery together!

Let's talk about Service Level Agreements, or SLAs, shall we?

You see, while most customers rely on their personal experiences to gauge the quality of service they receive, there's a fascinating side to SLAs that often goes unnoticed.

These agreements aren't just about satisfying customers; they serve a greater purpose.

At m3 Networks, we understand the significance of SLAs and go the extra mile to provide top-notch IT support.

But I feel it's important to go behind the scenes and reveal why metrics alone can't always capture the true essence of exceptional service.

When it comes to selecting an IT provider, the Service Level Agreement, or SLA, is often the one aspect that gets overlooked! 

Think of it as a safety net—an essential written agreement that protects both you and your chosen provider.

But here's the catch: not all IT companies have a proper SLA in place.

In this episode of Techcess, I'll shed light on the significance of SLAs and provide practical tips for business owners and IT decision-makers.

We'll explore how to evaluate potential IT providers based on their SLAs, including doing your due diligence, checking track records and testimonials, and even requesting sample SLAs.

 Remember, it's not just about the technical expertise—it's about finding a trustworthy partner who values their commitments.

So, join me on this enlightening journey as we uncover the power of SLAs and discover the key to a successful IT partnership.

[00:00:00] Introduction: Demystifying common perceptions surrounding SLAs.

[00:01:00] What is an SLA: Understanding the role and purpose of SLAs in IT services.

[00:03:00] The value of SLAs: Measuring performance and...

Browsing the web can be risky. It only takes one click on one bad link to put your business’s data at risk.

With cyber criminals constantly targeting businesses using automated tools, it’s important to stay one step ahead with your online security.

That’s why we’re excited that Microsoft is working on a major security update for its Edge browser, which will bring enhanced security to everyone using it.

Learn more about this on this week's new "Tech Update" bonus episode.

If you want to check out our full episodes, covering everything from how to protect your business from a phishing attack, through to how you can effectively manage your patching systems, check them out here - https://www.techcesspodcast.com/episodes/

Want to get more 'Techcess' in your business?

Book a free chat with Mark!

Get more valuable technology insights from m3's blog pages, here.

Hi! I'm Mark Riddell and I'm here with the Techcess podcast's 100th episode.

This week - a cyber security masterclass with expert tips. We're here to empower small and medium-sized business owners through an action-packed journey to defend their businesses against cyber threats, uncovering the surprising irony that prevention is cheaper than dealing with the aftermath of an attack.

Email Phishing Prevention

Email phishing! Sounds fishy and indeed is a typical bait-and-switch situation that the netizens often fall prey to. It's a clever cyberhack where the attacker disguises as a reliable entity to scam the recipient into providing confidential information.

Quite unsettling, isn't it?

The straightforward solution here is training the skill of recognising phishing attempts and a substantial part of what we do at m3 Networks.

I'm hoping my episode emphasises on this for you.

Reach out to me, Mark Riddell, on LinkedIn here if you want to discuss more.

Remember, awareness is the first step to prevention.

I'm bringing you up to date with some alarming statistics about the number of cyber breaches and compromises hailing from phishing, and I'm underscoring the need for training to spot such hackers.

The Importance of Security Assessments

So you might ask, why are security assessments integral to a business's cybersecurity measures? Think of this as a medical check-up but for your digital assets.

Similar to how a doctor identifies health issues and suggests relevant treatments during a regular check-up, a security assessment helps businesses pinpoint vulnerabilities in their cyber systems and provides solutions to strengthen those areas.

And we all know, prevention is always better (and more cost-effective) than a cure, right? 

Now, coming from my experience, it's vital to not just carry out a solitary assessment at the start of your business, but to incorporate regular checks into your business workflow.

If the term 'security assessment' hasn't cropped up in your discussions with an IT provider, it might be high time to switch to a more aware one.

Because just like trends, cyber threats also evolve over time, and continual assessments help keep your business in pace with them.

Backup as an Essential Part of Cyber security

Why should backing up your work be a mandatory practice?

Just imagine, you're typing out a report, and suddenly your computer crashes. If you've been saving your work periodically, you'd still have most of it intact, right?

The same principle applies to businesses, but at a much larger scale, with much more at stake.

Many businesses still rely on pure luck, and two thumb drives, to back their sensitive information. In this episode I'm recommending a far safer strategy. 

Timestamped summary of this episode:

00:01:04 - The Importance of Security Assessments A security assessment helps establish a baseline and identify vulnerabilities in your cybersecurity. 

00:02:32 - Email Phishing Prevention 90% of breaches start with phishing attacks. 

00:03:19 - Password Management Creating strong and unique passwords...

Are you tired of wasting precious time in meetings, only to leave feeling confused and disorganised?

Do you struggle to keep track of all the action items and follow-up tasks that come out of these meetings?

Microsoft Teams has launched a new feature which could solve your problems and boost productivity.  

Learn more about this on this week's new "Tech Update" bonus episode.

If you want to check out our full episodes, covering everything from how to protect your business from a phishing attack, through to how you can effectively manage your patching systems, check them out here - https://www.techcesspodcast.com/episodes/

Want to get more 'Techcess' in your business?

Book a free chat with Mark!

Get more valuable technology insights from m3's blog pages, here.

Hi, Mark Riddell, host of Techcess here! Are you tired of constantly dealing with IT issues in your business? 

In this episode, I explore the difference between managed IT services and breakfix systems, revealing a shocking truth about the latter that will leave you questioning your current IT support approach.

Listen in now to find out more!

Managed IT Services vs. Breakfix

In the world of business technology support, there are two primary approaches: managed IT services and break/fix systems.

Managed IT services involve a dedicated IT provider taking on the responsibility for a company's technology needs, providing continuous and proactive support.

This all-in-one solution covers a broad range of services, such as endpoint security, data backup, and web content filtering.

On the other hand, break/fix systems rely on contacting an IT professional only when something goes wrong.

While this reactive method may be cheaper for smaller networks, it can lead to extended downtime and potential inefficiencies. In this episode I'm aiming for one key outcome for you; focusing on the differences between managed IT services and break/fix systems so you can make an informed decision on which is right for your specific business and challenges.

Scalability and Flexibility

Managed IT services provide businesses with the flexibility and scalability they need to maintain competitiveness in a rapidly changing market.

With managed IT support, a company can quickly adapt to changes in its infrastructure and requirements.

 Consequently, managed IT support partners can proactively recommend and implement new strategies and technologies that enhance business performance.

Are you a business owner or office manager looking to leverage technology for a competitive advantage? You need to listen to this episode as I'll be talking you through how to do just that.

Cost Savings

In case you can't or won't listen, let's TL;dr it here.

One of the most appealing aspects of managed IT services for businesses is the potential for significant cost savings.

With managed IT services, the monthly fee covers a wide range of services, allowing companies to budget for their IT expenses more predictably.

This ensures that businesses can maintain a healthier bottom line while still keeping their technology up-to-date and secure.

In this episode, we'll delve into the cost-saving benefits of managed IT services. 

Notes from Neal the producer on the takeaways you can expect to hear in this episode of Techcess:

·        

• Explore the differences between managed IT services and traditional break/fix systems in the context of business growth.
• Appreciate the value of proactive support and comprehensive IT solutions with managed services.
• Realise the importance of predictable monthly expenses in making sound financial decisions for your company. 
• Become aware of the potential downsides of breakfix systems, such as delays and unexpected costs.
• Grasp the adjustable and scalable nature of managed IT services to match your business's changing...

How many times a day do you respond to an email without really thinking about its contents?

Maybe it’s a request for some information. Perhaps it’s asking you to pay an invoice. All mundane stuff. But no sooner than you’ve hit send, you’ve fallen victim to a Business Email Compromise (BEC) attack.

Learn more about this on this week's new "Tech Update" bonus episode.

If you want to check out our full episodes, covering everything from how to protect your business from a phishing attack, through to how you can effectively manage your patching systems, check them out here - https://www.techcesspodcast.com/episodes/

Want to get more 'Techcess' in your business?

Book a free chat with Mark!

Get more valuable technology insights from m3's blog pages, here.

In this episode of Techcess, we uncover the dark art of phishing and how attackers exploit human psychology to gain access to your sensitive information.

But what happens when one of your senior staff members falls prey to their tactics?

Find out now by pressing play on the episode!

Phishing scams are becoming increasingly sophisticated, using a variety of tactics to deceive their victims. These schemes often involve impersonating legitimate organisations or entities, with the end goal of tricking individuals into disclosing sensitive information.

Some more common types of phishing attacks include email phishing, spear phishing, and smishing, which involve different methods of delivery and level of personalisation.

As technology continues to improve, so too do the methods used by cybercriminals, making it imperative for businesses and individuals to stay educated on the latest phishing techniques.

In this latest episode of the "Techcess" podcast, I'm sharing some of the scenarios where attackers gain access to Microsoft 365 mailboxes and exploit this information to steal money from businesses.

Executing practical measures is vital in protecting businesses and individuals from phishing attacks.

Adopting a strong defense approach, such as implementing two-factor authentication or using a password manager, can provide an additional layer of security to mitigate potential threats.

Moreover, ensuring that employees are aware of phishing attack tactics and regularly updating software and operating systems can significantly reduce the risk of becoming a victim of phishing schemes.

If you follow me, Mark Riddell, on LinkedIn, you'll know I'm always saying how you don't know what you don't know. And in this episode, I'm suggesting lots of 'you don't knows' that you can start implementing.

Take robust email filters, anti-spam solutions, and multifactor authentication as methods to hinder phishing attacks, just to get us started! I'm also offering another piece of business saving advice on how you can ensure you're not falling for a scam!

Phishing attacks exploit the human psyche to elicit the desired response from their targets. Certain tactics are employed to manipulate individuals and prompt them to disclose sensitive information or perform a specific action.

For instance, the sense of urgency is created through messages that demand immediate action, while familiarity and trust are used when posing as someone the target knows.

I'll explain more about how they use that, and additionally greed and fear, when they're trying to motivate a victim to provide sensitive information or click a link.

(Download transcript)

"So once you receive an invoice from a supplier, say you're due to play a supplier 10,000 pounds. The attackers also received a copy of that invoice. And what they will do is within minutes or hours, they will reply back to your accounts person with a domain that they've registered. It's very similar to the domain that sent the original email. They've seen who sent it, so they'll impersonate that user. 00:03:28 They'll see the language and the tone that they use. If the emails come from someone called Robert and he signs his emails off as Bob, they'll do that too, to make sure...

How many browser extensions do you use?

Extensions can be really useful. They can make you more productive and save you time. But some won’t.

Learn more on this week's new Tech Update.

If you want to check out our full episodes, covering everything from how to protect your business from a phishing attack, through to how you can effectively manage your patching systems, check them out here - https://www.techcesspodcast.com/episodes/

Want to get more 'Techcess' in your business?

Book a free chat with Mark!

Get more valuable technology insights from m3's blog pages, here.

If you're feeling overwhelmed and frustrated with constantly changing technology, trying different solutions without success, and struggling to keep up with competitors, then you are not alone!

Many business owners and entrepreneurs experience these painful emotions due to the lack of a proper technology roadmap.

They may be investing in new technologies without a clear strategy, resulting in wasted resources, time, and money. They may also encounter unexpected challenges and disruptions, such as cyber-attacks or system failures, that can harm their business.

By creating a technology roadmap, they can gain clarity, direction, and control over their business's future, leading to improved productivity, efficiency, and resiliency.

Here's what you're going to learn.

Avoiding Costly Mistakes

Investing in the wrong technology can lead to significant financial losses, wasted time, and resources, while also negatively impacting your business operations or your customers.

A technology roadmap helps you identify the potential risks associated with different technology options and enables you to prioritize investments based on the potential return on investment and value.

In this episode of the Techcess podcast, I feel it's important to stress the benefits of devising a technology roadmap to avoid costly mistakes in the long run.

By weighing the potential risks and rewards of each technology, companies can make informed decisions that align with their resources and needs.

Our expertise we've built over the years at m3 Networks demonstrates the practicality and financial savvy involved in effective technology roadmapping, ultimately allowing businesses to maintain their competitive edge.

Improving Business Agility

One of the major benefits of a technology roadmap is its potential to improve your company's agility.

Constantly evolving market conditions, technological advancements, and economic changes can significantly impact a business. 

Are you ready to take your business to the next level?

In this episode of Techcess, I'll show you how to create a technology roadmap that will improve your efficiency, productivity, and resiliency. But what happens when unexpected obstacles arise? Listen to find out.

(Download transcript)

"Now some of the technologies that you need to help achieve your business goals might be pretty dull and boring technologies and it's easy to run off and look at all the sexy stuff that's out there. But sometimes the sexy stuff doesn't help you actually get stuff done. And focusing on the day to day stuff, things that can make improvements in efficiency, resiliency, all these things are not that interesting to talk about, but definitely are things that should be prioritized for all businesses. Next up, you want to create a timeline. There's no point having all these ideas if you don't have a timeline of when they're going to happen."

Notes from Neal the producer...

In this episode of the Techcess podcast from m3 Networks, Mark Riddell will talk you through:

• Recognising the value of technology roadmaps in optimising business performance.

• Exploring the numerous perks of establishing a technology roadmap for your company.

• The benefits of embarking on a process to create a...

Have you ever felt frustrated by the flood of notifications from your multi-factor authentication (MFA) app?

Well, cyber criminals have too. And they’re taking advantage of “MFA fatigue” to try to gain access to your sensitive business data.

Learn more about how they're dealing with this (at your expense!) on this week's new Tech Update.

If you want to check out our full episodes, covering everything from how to protect your business from a phishing attack, through to how you can effectively manage your patching systems, check them out here - https://www.techcesspodcast.com/episodes/

Want to get more 'Techcess' in your business?

Book a free chat with Mark!

Get more valuable technology insights from m3's blog pages, here.

If you're feeling frustrated and helpless when your logical problem-solving isn't resolving the issue, then you are not alone! Despite trying various methods and techniques, you still end up with the same result and might even feel like giving up.

Sometimes, the easiest solution to an IT problem is to simply restart the device. This basic step can often resolve minor issues quickly and efficiently. It's such a well-known IT industry fix that the comedy programme "The IT Crowd" parodied it almost every episode!

The process of rebooting forces the system to reset and discard any temporary data or background processes that might be causing the issue.

It might seem counterintuitive to resort to such a simple solution, but bear in mind that complexity isn't always the answer to a problem.

In this episode I'm (Mark Riddell, Managing Director of m3 Networks) pointing out that the tried-and-true method of restarting a device is often all you need to resolve a wide range of IT complications.

Considering that many IT professionals and users alike tend to overlook this step in favour of more advanced troubleshooting methods, it's a reminder that keeping things simple makes a difference.

This common-sense approach saves time and effort, making problem solving more efficient.

But, that said, assuming you've tried the reboot procedure...

Once you've tried the easy solution, the next step in troubleshooting is to identify the exact issue you're dealing with.

Consider any error messages that the device might display, as these can provide valuable clues. Understanding where the problem lies narrows down potential solutions and ensures a more effective troubleshooting process.

It's so important to grasp the root of the problem before attempting any resolutions.

Look carefully at error messages, as well as any actions the user performed when the issue occurred. Taking the time to accurately pinpoint the underlying issue is crucial and makes the troubleshooting process more streamlined and successful.

IT problems generally fall into three categories: hardware issues, software issues, and network issues. By recognising the type of issue you're encountering, you can deliver a targeted approach for resolving it. Remember that attempting to fix a problem yourself might not be the best option, as this can exacerbate the issue or make it harder for IT professionals to diagnose and solve. I like to pop all IT problems into these three groups, and there are different strategies that will be required for each type of issue.

Oh, by the way... be cautious about attempting to address the problem without professional assistance, as this could lead to more significant challenges. When in doubt, it's always best to seek help from IT experts.

In this episode, you will be able to:          

• Discover easy-to-follow strategies for resolving recurrent IT setbacks.
• Hone your skills in recognizing and organizing standard IT concerns that affect operations.
• Understand why comprehensive communication with IT support companies is crucial to achieving resolution.
• Delve into the risks of attempting

Microsoft has announced that the current version of Windows 10, released in 2022, will be its final release.

If you’re currently using Windows 10, you might wonder what this means for your day-to-day operations.

If you want to check out our full episodes, covering everything from how to protect your business from a phishing attack, through to how you can effectively manage your patching systems, check them out here - https://www.techcesspodcast.com/episodes/

Want to get more 'Techcess' in your business?

Book a free chat with Mark!

Get more valuable technology insights from m3's blog pages, here.

Do you want the benefits of high-level IT expertise for your small business without the cost of hiring a full-time CIO? Look no further!

I'm sharing the solution to gaining access to top-notch IT knowledge without breaking the bank.

 Learn how to tap into expert IT resources and improve your business's technology strategy without committing to a full-time hire.

As an essential aspect of any IT strategy, cybersecurity helps protect businesses from threats and breaches.

A vCIO can offer suggestions on best practices for maintaining security, such as performing regular updates, installing necessary patches, and conducting risk assessments.

In this episode, I, Mark Riddell, will emphasise the importance of a vCIO's role in providing strategic guidance on topics like cybersecurity, helping organizations implement appropriate measures and safeguard their systems from potential dangers.

For organizations to have a complete IT strategy, disaster recovery planning is essential.

Having a vCIO offers guidance on creating a robust disaster recovery plan, which ensures a business's ability to continue operations in the face of unexpected interruptions or system failures.

In this episode we'll discuss the unique capabilities of a vCIO in guiding organisations through the creation and implementation of disaster recovery plans.

(Download transcript)

00:01:43

"The vCIO is working to ensure that your business has an IT roadmap that is designed to scale and they will assist with the direction of the company with much deeper input than a traditional MSP. Essentially, they are the bridge between your business and the technology in your business. So the next question you're probably thinking is, why do I need a vCIO? So let me take a few minutes to talk about the benefits of using a vCIO service. Now, you can probably already figure out that the first big benefit is that it allows you to gain access to that high level It expertise, but without the cost of hiring in a full time CIO..."

Even organisations that have an internal IT department or IT manager can benefit from vCIO services.

vCIOs can collaborate with the existing IT team to provide guidance and support on strategic initiatives, create alignment between IT and the rest of the organisation, and identify potential risks to be mitigated.

I'm here to explain how managed service providers (MSPs) can incorporate vCIO services to assist companies with IT support and solutions. The top 10% of MSPs, including m3 Networks, offer clients tailored vCIO services and strategic guidance.

Tech Topics covered in this episode of Techcess:

• How to uncover the value of vCIO benefits for businesses seeking expert IT consultation without overspending.

• ...

This isn’t about fixes to security flaws – everyone gets those at the same time.

This is an opportunity for businesses to jump the queue to receive new features and updates first.

Sound exciting?

Yes!

Worth the risk?

Not quite.

If you want to check out our full episodes, covering everything from how to protect your business from a phishing attack, through to how you can effectively manage your patching systems, check them out here - https://www.techcesspodcast.com/episodes/

Want to get more 'Techcess' in your business?

Book a free chat with Mark!

Get more valuable technology insights from m3's blog pages, here.

Do you feel like you're constantly throwing money at an outdated phone system that still drops calls?

Do you struggle with poor sound quality and inefficient call routing?

It's time to take action before the PSTN switch-off leaves you without a working phone line.

In this episode, we'll help you understand the criticality of transitioning to VoIP, how it provides superior sound quality and cost savings, and give you practical steps to prepare for the switch-off.

 Say goodbye to frustration and hello to reliable communication.

The Public Switched Telephone Network (PSTN) has been a cornerstone of the UK's communication infrastructure for over a century.

However, with increasing demands for modern communication capabilities, the outdated system will be switched off in December 2025, as part of a nationwide initiative to transition towards a fully digital system.

Consequently, businesses currently using landlines or phone systems connected to the PSTN are urged to upgrade to Voice over Internet Protocol (VoIP) solutions before the deadline.

Furthermore, the switch-off will impact other devices that utilize analogue phone lines, such as EPOS machines and alarm systems, which will also need upgrading.

During the episode, I, Mark Riddell, will be emphasising the cruciality of preparing in advance for the upcoming switch-off by evaluating affected devices and planning necessary upgrades, such as internet phone systems and fibre connections.

I'll also elaborate on the background of PSTN, its role in UK communications and the eventual need for modern systems like VoIP as a replacement.

Voice over Internet Protocol (VoIP) technology offers a range of benefits over traditional landlines, which includes improved sound quality, better call routing, and significantly reduced costs.

One notable advantage is its flexibility, allowing users to make calls from anywhere across the globe, only requiring a stable internet connection.

This attribute helps support remote workers and employees who travel frequently.

Additionally, VoIP bypasses long-distance charges and other fees associated with PSTN calls, leading to considerable cost savings and increased affordability.

Lastly, the digital nature of VoIP equates to greater reliability, limiting instances of dropped and interrupted calls.

I'll also be highlighting the advantages of switching to VoIP, such as its enhanced flexibility, cost efficiency, and reliability, especially in contrast with...

But are you swayed by the idea that cloud services are automatically better for the environment? 

Listen to this latest Tech Update to find out more about the benefits to your business of cloud computing!

If you want to check out our full episodes, covering everything from how to protect your business from a phishing attack, through to how you can effectively manage your patching systems, check them out here - https://www.techcesspodcast.com/episodes/

Want to get more 'Techcess' in your business?

Book a free chat with Mark!

Get more valuable technology insights from m3's blog pages, here.

Many struggle to find emotional support as an adult affected by cancer.

Some experience being told to just stay positive or think happy thoughts with no relief in sight. 

It's time to acknowledge the pain and frustration of ineffective actions and explore real solutions.

Join us as we delve into the crucial role of cancer support centres, specialised therapies, and the emotional and psychological strain of cancer.

Learn some real actionable techniques for regulating emotions and boosting self-assurance during difficult times.

Don't suffer in silence any longer. Listen to this episode of Techcess now.

Jackie Price joins me (Mark Riddell) from Sutton Cancer Support Centre, where she learned first-hand the power of complementary therapies, breathing and relaxation techniques, and the importance of supporting not just cancer patients, but their loved ones as well.

As the center manager at the Sutton Cancer Support Center, Jackie has both worked in the charity sector and faced her own challenges with the deadly disease.

Her personal experience and understanding of the emotional and psychological challenges that come with a cancer diagnosis make her an invaluable resource for those seeking support.

Jackie's dedication to helping others and her positive approach to life make her an inspiring figure in the cancer community.

And that's why we knew we had to get her on the podcast to talk about her work in the Sutton Cancer Support Centre and her experience around cancer, full stop.

Each person's experience with cancer varies, so individualised support focuses on understanding and addressing the specific needs and concerns of each patient.

This tailored approach is crucial to making a positive impact on recovery, as it offers personalised guidance and coping strategies that cater to physical, emotional, and psychological challenges faced during the cancer journey.

Jackie Price talks us through the various one-to-one therapies and techniques provided at the Cancer Support Centre, such as acupuncture, reiki, and EMMET.

She emphasises how these offerings aim to help individuals manage their symptoms and feel more empowered in their cancer journey.

By understanding each person's unique needs, these support centers can provide targeted assistance to maximise its positive impact.

Emotional and psychological aspects of cancer are often overlooked, but they play a significant role in an individual's recovery and overall wellbeing.

The journey towards recovery from a cancer diagnosis can undoubtedly be a challenging one, where patients experience a range of emotions from shock, denial, anxiety, and depression to hope and...

They’ve been in the news after the FBI recently tweeted advice to stop using them.

Crooks have figured out how to hijack USB ports to install malware and monitoring software onto devices as they charge.

Listen to this latest Tech Update to find out more about this latest threat to your online security!

If you want to check out our full episodes, covering everything from how to protect your business from a phishing attack, through to how you can effectively manage your patching systems, check them out here - https://www.techcesspodcast.com/episodes/

Want to get more 'Techcess' in your business?

Book a free chat with Mark!

Get more valuable technology insights from m3's blog pages, here.

Are you a busy business owner feeling frustrated by the lack of results from relying solely on Multi-Factor Authentication for your online security?

Do you feel like you're constantly playing catch-up with the latest cybersecurity threats?

Join us in this episode as we tackle the importance of a multi-layered approach to online security, explore the pitfalls of depending solely on MFA, and provide practical tips for creating strong passwords and maintaining good online hygiene.

Plus, discover the benefits of partnering with a security-centric IT firm for a more comprehensive defence strategy.

Don't let ineffective solutions leave you vulnerable - listen to this latest episode of the Techcess podcast, now!

Seriously! Don't rely solely on MFA!

I'm Mark Riddell, and in this episode of the Techcess podcast, I discussed the risks of relying solely on multi-factor authentication (MFA) for online security.

As a digital security specialist, I've seen how cybercriminals are constantly evolving their techniques and how relying only on MFA can create a false sense of security.

That's why I recommend adopting a multilayered approach to online security.

To enhance online security, I suggest using strong, unique passwords, staying vigilant against phishing attacks, keeping software and devices up to date, and enabling additional security features offered by online services.

Implementing security awareness training for team members can also help educate and raise awareness of potential cyber threats.

As a busy business owner or IT manager, it can be difficult to keep up with the latest cybersecurity threats and best practices.

That's why it's essential to work with a security-focused IT company that has your back.

By following my recommendations and adopting a multilayered security approach, you can ensure the security of your online accounts and data.

Dangers of relying solely on MFA

While MFA is a valuable and widely recommended security measure, it should not be the only line of defense for online accounts. Cyber criminals continue to evolve their tactics to bypass MFA, and a false sense of security can leave your accounts vulnerable to attack. Additionally, there is the risk of a single point of failure if access to the MFA token or device is lost or compromised. In the Techcess podcast, Mark Riddell outlines these risks and calls for caution when it comes to relying solely on MFA. He underscores the importance of adopting a multilayered security approach, which provides a more robust and comprehensive defense against potential threats.

How to protect online accounts In today's digital world, online accounts can contain a vast amount of personal, sensitive, and valuable information.

Ensuring the security of these accounts is of utmost importance for both individuals and business owners.

There are various measures that can be taken to safeguard online accounts, including the use of strong, unique passwords, enabling multi-factor authentication (MFA), and being cautious about the information shared online.

Regularly updating account recovery information and keeping a close eye on account activity can also help in detecting and preventing unauthorized access.

...

It’s no surprise that the more popular a platform becomes, the more likely it is to attract the attention of cybercriminals.

These fake accounts can be tricky to spot, and they’re used for all sorts of scams and tricks, from spamming people to downloading malware and stealing personal data. 

Listen to this latest Tech Update to find out more about what LinkedIn are doing about them!

If you want to check out our full episodes, covering everything from how to protect your business from a phishing attack, through to how you can effectively manage your patching systems, check them out here - https://www.techcesspodcast.com/episodes/

Want to get more 'Techcess' in your business?

Book a free chat with Mark!

Get more valuable technology insights from m3's blog pages, here.