This is the Techcess technology and IT support podcast, where we unravel today's pressing tech dilemmas facing businesses.
From cybersecurity threats to the big switch-off impacting the UK, join us weekly as we dissect complex tech topics, making them digestible for every business owner.
Stay ahead of the curve with insights from industry experts, riveting discussions, and a sprinkle of tech humor.
Follow the show now and equip your business with the tech knowledge it craves!
New episodes are released every Wednesday.
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Techcess: embracing technology and IT support for success in your business, a podcast by Mark Riddell (m3 Networks) - Stats, Episodes and Rankings - My Podcast Data
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Changing IT support provider in 2024 - should you?
Episode 121
Wednesday, January 3, 2024 • Duration 14:50
Welcome to the latest episode of Techcess, your go-to podcast for all things IT and cybersecurity.
In this episode, we'll be discussing the critical considerations when contemplating a switch in IT support providers in 2024.
Scroll down to get your free copy of our Buyer's Guide, new for 2024!
Is it time to change your IT provider in 2024?
Hi and welcome to the Techcess podcast. I'm Mark Riddell and in this episode we're going to be discussing the challenges businesses face when selecting an IT company, drawing parallels to buying a car and emphasising the need for a structured approach.
I'll also be sharing the importance of aligning IT strategy with business objectives and the potential benefits of a comanaged IT environment.
If you want some insights into the initial 90 days with a new IT provider, the significance of responsive and effective support, and need to know when you should be considering a change in your IT support provider, this episode is a must-listen.
So, sit back, hit that play button, and let's dive into this insightful discussion on navigating the landscape of IT support providers.
Psst! Want to get more 'Techcess' in your business?
Get more valuable technology insights from m3's blog pages, here.
Mark Riddell's technology podcast "Techcess" is an m3 Networks production. Mark and the team have created this podcast to help you and their clients understand how technology can help them in their industry and business, including helping them with cyber security solutions. To find out more about Mark Riddell and the rest of the m3 team, visit them here and follow them on Linkedin.
If you want to get in touch about technology or cyber security, just address an email directly at Mark here. He'll be very happy to hear from you.
7 signs your phone's been hacked (and how to fix it)
Episode 120
Wednesday, November 22, 2023 • Duration 21:44
Is Your Phone Compromised? 7 Signs of a Hacked Smartphone Revealed!
Welcome back to Techcess, the podcast that keeps you informed about all things technology and cybersecurity.
In today's episode, we're diving into the world of smartphone hacking.
Whether you're using the latest iPhone or an Android device, it's important to know the signs that your phone may be hacked and what steps you can take to prevent it.
We'll cover the seven key signs to watch out for, from unusual pop-ups to increased data usage, and even a camera indicator light that mysteriously turns on.
But don't worry, we've got you covered with tips on how to protect your phone and what to do if you suspect it's been compromised.
Listen until the end for some intriguing intel, Techcess Annie’s Tech Update and a humorous tech-related joke with “Gigglebytes”.
Hi and welcome to the Techcess podcast. I'm Mark Riddell and in this episode I'm talking to you about how you can identify the 7 signs your phone is hacked!
Detecting phone hacks
The episode lists various ways in which hackers can gain unauthorized access to smartphones.
The number 1 problem your business has with cyber security - and why it's not just an IT problem!
Episode 119
Wednesday, November 15, 2023 • Duration 18:01
Solving the #1 Cyber security problem in your business...
Welcome to Techcess, the podcast dedicated to helping businesses navigate the world of IT and cyber security.
In today's episode, titled "The Number 1 Problem Your Business Has with Cyber security and why it's not just an IT problem," we're going to reveal the most common issue plaguing businesses.
No spoilers yet, but did you know that 57% of your staff are writing down passwords on sticky notes?
This might give you a clue what we're going to be talking about in this episode.
We'll share eye-opening statistics and discuss the consequences of weak passwords, from data breaches to insider threats.
But fear not, we also have the solution!
And once you've heard it, you'll be able to scroll down to the link to book your chat with me and get it solved in your business!
Also in this week's episode, Annie's Tech Update, our intriguing Intel of the week, and get ready for more tech themed hilarity with Gigglebytes!
Hi and welcome to the Techcess podcast. I'm Mark Riddell and in this episode I'm talking to you about the number one problem I can guarantee your business is suffering with its cyber security!
The problem with weak passwords
I take no pleasure with sharing troubling statistics, but I do feel it's necessary when it comes to hosting a podcast educating people about the dangers their business faces when they're not on top of their cyber security!
I can pretty much guarantee your employees are using easily guessed passwords and writing down those passwords on sticky notes.
Another common practice in most businesses is reusing passwords across personal and work accounts. And this poses a grave security risk.
Solving the Problem What you'll learn from listening to this episode of Techcess Timestamped Summary: The giveaway guide!
Remote work cybersecurity and how to protect your home workers
Episode 118
Wednesday, November 8, 2023 • Duration 15:27
Remote work cybersecurity: protecting your business in a changing work environment!
(This episode is accompanied by a free guide. Scroll down below to grab it!)
With more and more people pitching up their working desk on the kitchen table, it's crucial to address the subject of remote work cybersecurity. Because without a plan in place, protecting your business is going to become near impossible!
You'd be forgiven for failing to understand the security risks involved with having staff based from their homes.
Many don't even give it consideration.
Sadly, we as an IT support company know only too well how much it can impact on a business both financially and operationally, when something goes wrong!
Hi and welcome to the Techcess podcast. I'm Mark Riddell and in this episode I'm talking to you about locking down your business's remote work cybersecurity.
From human error to compromised networks, the challenges are real and can have severe consequences for businesses. But fear not!
We have some expert tips and advice to help you figure out your remote work cybersecurity and keep your home-based workforce secure.
We're also giving you a free guide. You can download it by clicking here:
What you'll learn from listening to this episode of Techcess
The benefits and challenges of working from home
Timestamped Summary: The giveaway guide!
5 signs it's time to ditch your current IT support
Episode 117
Wednesday, November 1, 2023 • Duration 18:24
When It's Time to Move On: Signs Your Business Has Outgrown Your IT Provider
Welcome to another episode of Techcess, the podcast that helps you figure out the technology opportunities in your business and find the right IT solutions for you.
In today's episode, we're covering a topic many businesses grapple with: knowing when it's time to part ways with your current IT provider.
We understand just how vital the relationship with your IT company is, as they have access to critical aspects of your business, from security and compliance to managing downtime and even your internet connection.
So, how do you know when it's time to make a change?
That's what I'm here for.
Hi and welcome to the Techcess podcast. I'm Mark Riddell and in this episode I'm talking to you about the importance of having a strong relationship with your IT company, as they have access to critical aspects of your business, including security, compliance, and data.
I'll be explaining why you need to choose the right IT provider for your specific business and as always, you can download our free buyer's guide for selecting one.
However, if you currently have an IT provider and suspect they may not be the best fit for your business, the episode provides five signs that it may be time to find a new provider.
What you'll learn from listening to this episode of Techcess
The importance of a good relationship with your IT company
Account Management: Lack of this function in many IT companies
Slow Response Time: Complaints from businesses about delayed and ineffective communication
Outgrowing Current IT Provider: Need for a more scalable and capable IT support
Timestamped Summary: The giveaway guide!
Joe Rogan explains the threat of AI scammers - honest!
Episode 116
Wednesday, October 25, 2023 • Duration 26:39
Protecting Yourself from AI-Powered Scams - with the help of special guest Joe Rogan
In this week's episode, we're taking a look at the rising use of AI in scams and how it can impact our lives and business technology.
The inspiration for this episoide is all thanks to our host's falling for a scam involving AI and Joe Rogan's voice.
As he recounts his story, we explore the growing sophistication of AI in impersonating voices and the challenges it presents in detecting scams.
Hi and welcome to the Techcess podcast. I'm Mark Riddell and in this episode I'm highlighting the role of AI tools like Chat GPT in writing convincing phishing emails.
But fear not, I'll also provide some tips on how to protect yourself from falling victim to these scams.
Join me as I uncover the dangers of AI scams and help you learn how to stay one step ahead in the digital world.
Here is the link to the website I mention, from Scotland Is.
What you'll learn from listening to this episode of Techcess
Timestamped Summary: The giveaway guide!
Questions to ask if you're thinking of changing IT support provider
Episode 115
Wednesday, October 18, 2023 • Duration 35:38
The Buyer's Guide: Questions to ask to ensure the best IT support for your business
In today's episode, we're taking a meta look at the world of IT support and discussing the important questions you need to ask before selecting a potential new IT supplier.
Whether you're a small business looking to upgrade from your local one-person provider or a growing company in need of more robust IT support, this episode is for you.
We'll discuss the crucial factors to consider when choosing an IT supplier, such as accreditations, experience, and industry knowledge.
Keep scrolling if you want to get your free copy of the episode's related Buyer's Guide download!
If you're new, welcome to Techcess, the show that helps you get the best out of the technology in your business.
With the IT support industry lacking regulation, it's crucial to do your research and not fall for a sales pitch.
So in this episode I'm aiming to provide you with some serious insight and a list of questions to help evaluate whether an IT company is the right fit for your business.
From response times to proactive measures, we'll cover it all.
So, if you're ready to do some shopping for a new IT support provider, or simply want to confirm whether your current one is ticking all the boxes to be a perfect partner for your company's needs, make sure you listen in to this insightful episode of Techcess!
Addressing Common Challenges around understanding IT roles and responsibilities
In this episode we're giving you a sneaky piece of insight into the challenges businesses face when managing technical roles they may not fully understand.
Balancing IT support and business resilience What you'll learn from listening to this episode of Techcess Timestamped Summary:
Email CC vs BCC and the impact each has on your business operations
Episode 114
Wednesday, October 11, 2023 • Duration 24:06
The Importance of Knowing the Difference: CC vs. BCC in Email Communication
In this episode, we're covering a topic that many people overlook but is critical for email security: understanding the difference between CC and BCC.
It's astonishing that in 2023, email remains a common target for cyberattacks and data breaches.
We'll explore the reasons behind this and share guidance from the Information Commissioner's office (ICO) on how to send bulk communications safely.
We'll also discuss a real-life case of a data breach caused by misuse of the CC field, highlighting the potential consequences of getting it wrong.
If you're new, welcome to Techcess, the show that helps you get the right technology and cybersecurity in place to enable your business to thrive.
In this episode I want to explain the importance of understanding the difference between CC (carbon copy) and BCC (blind carbon copy) in email communications.
Despite the technological advancements of the modern era, email remains a widely used and vulnerable platform for cyberattacks.
Data breaches often result from improper use of CC, posing significant risks to businesses and individuals alike.
The Information Commissioner's Office (ICO) has published guidance on this issue, emphasising the need for organizations to adopt appropriate security measures when sending bulk emails.
The Consequences of Misusing CC
The ICO has observed a disturbing trend of data breaches caused by incorrect usage of CC.
These breaches have the potential to cause real harm, especially when sensitive personal information is involved.
Protecting Personal Information Useful links I mention in the episode that you might like to check out
Is your business using technology remotely? Here are the HR implications!
Episode 113
Wednesday, October 4, 2023 • Duration 28:03
How do HR considerations impact on your business when you have staff using technology remotely?
Hi, this is Mark Riddell and in this week's episode, we'll be discussing the implications you're having to face in terms of HR if you're running a business that uses technology remotely!
Getting your head around those hr obligations in this new remote tech world
As businesses increasingly adopt remote working arrangements and rely on technology for seamless operations, it's crucial to understand the HR obligations that come with this shift.
HR consultant Sandie Holmes joins Mark Riddell to shed light on the essential considerations when employing staff who work from home.
With over 140 businesses relying on their expertise, Sandie emphasises the importance of having an HR expert by your side to guide you through the complexities of employee engagement, contracts, and compliance.
Getting your staff set up
The discussion covers the importance of equipping remote workers with the necessary tools and supplies.
Sandie stresses the need to provide appropriate desks, chairs, monitors, and other office essentials to promote productivity and prevent physical discomfort or injuries.
Employers are reminded of their legal obligation to conduct display screen equipment risk assessments, both in the office and remote working environments, to ensure the correct positioning of monitors and the ergonomic setup of workstations.
And we've added a freebie to this episode to ensure you find that easy.
Download Sandie's free risk assessment Document here What you'll learn from listening to this episode of Techcess Timestamped Summary: The giveaway guide!
The Big Switch Off: How It Will Impact Your Business and What You Need to Do
Episode 112
Wednesday, September 27, 2023 • Duration 20:57
The new 'Y2K' for businesses is coming. Are you prepared for it?
In this week's episode, we'll be discussing a significant event that will impact businesses across the UK – the big switch off of the public switch Telephone Network (PSTN).
I'll be breaking down what this switch off means for your business and why it's essential to be prepared for it.
From the migration to VoIP telephony to the potential impact on fax machines, security cameras, and more, we'll explore all the key aspects to ensure a smooth transition to a fully digital future.
So grab your headphones, earbuds and your ears, and get ready to upgrade your tech knowledge with Techcess!
Here are a couple of other related episodes you might find interesting.
The big switch off - an impending change for uk businesses
The UK's public switch Telephone Network (PSTN) is set to be switched off in December 2025, signaling a significant change for businesses across the country. I'm sharing the implications and impact of the switch off, urging businesses to be prepared for the transition.
The analog PSTN has served businesses well over the years, but it is unable to keep up with the demands of modern communication.
Therefore, the move towards a fully digital future is underway, where everything will run over the internet.
This shift will not only affect phone systems but also other devices such as fax machines, security cameras, door entry systems, and EPOS machines.
planning the migration from analogue to digital Make a list so nothing gets missed! What you'll learn from listening to this episode of Techcess Timestamped Summary:
These methods include phishing scams, SIM swapping attacks, malicious apps, unsecured public Wi-Fi networks, exploiting operating system vulnerabilities, and the sneaky technique of "Juice Jacking" through compromised charging stations or cables.
Get more valuable technology insights from m3's blog pages, here.
Mark Riddell's technology podcast "Techcess" is an m3 Networks production. Mark and the team have created this podcast to help you and their clients understand how technology can help them in their industry and business, including helping them with cyber security solutions. To find out more about Mark Riddell and the rest of the m3 team, visit them here and follow them on Linkedin.
If you want to get in touch about technology or cyber security, just...
Lack of Proactive Support: Reactive approach to IT issues instead of proactive monitoring and prevention
00:01:49 Why you need to choose the right IT company. 00:04:15 IT account management solves a lot of problems. 00:07:34 Outgrown current IT provider due to growth? 00:14:13 The key question to ask to find out if you've the right IT provider. 00:16:49 Find the best IT company for you.
Get more valuable technology insights from m3's blog pages, here.
Mark Riddell's technology podcast "Techcess" is an m3 Networks production. Mark and the team have created this podcast to help you and their clients understand how technology can help them in their industry and business, including helping them with cyber security solutions. To find out more about Mark Riddell and the rest of the m3 team, visit them here and follow them on Linkedin.
If you want to get in
How AI technology can make you think you're listening to Joe Rogan
The Rise of AI in Scams
AI tools making scams harder to detect
Protecting Yourself against AI Scams
Advice from Advice Direct Scotland on being cautious
Scrutinizing images and emails for authenticity
Noticing details that AI still gets wrong (e.g., fingers in generated images)
00:00:00 How Mark got scammed. 00:04:34 AI tools can now generate phishing emails. 00:08:22 AI technology struggles with details though. 00:10:15 How to validate emails. 00:17:55 Verify endorsements. 00:20:40 Turn to teenagers and online sources. 00:24:17 Weekly Techcess Intriguing Intel and 'Gigglebytes'
Get more valuable technology insights from m3's blog pages, here.
Mark Riddell's technology podcast "Techcess" is an m3 Networks production. Mark and the team have created this podcast to help you and their clients understand how technology can help them in their industry and business, including helping them with cyber security solutions. To find out more about Mark Riddell and the rest of the m3 team, visit them here and...
In particular, we talk about the quite common issue of IT employees that are working in house within a company appearing busy without tangible outcomes, stressing the need to ascertain the workload of an IT team.
The episode offers insights into assessing the size of an IT team based on the number of computers and staff to determine if it aligns with the business's needs.
The episode also sheds light on the often-overlooked aspect of IT support until a problem arises.
It emphasises the importance of IT professionals staying up to date with industry knowledge and accessing best practices.
Mentioning alternative solutions like moving data to the Cloud for better backup and accessibility, the episode highlights the significance of making wise investments in IT infrastructure to ensure business resiliency.
The important considerations and questions to ask when choosing a new IT supplier.
The need to research and evaluate potential suppliers to ensure they have the right accreditations and experience.
A list of questions to help determine if an IT company is the right fit, covering topics such as response time, proactive measures, account management, and adapting to changing business needs.
The importance of being skeptical, asking difficult questions, and staying informed about certifications and qualifications.
The partnership between a business and its IT supplier and the benefits of outsourcing IT support.
Download the free guide on buying IT services so you can become more knowledgeable in the process.
[00:00:00] Outsourced IT support: questions to ask.
[00:05:01] Move data to Cloud for business resilience.
[00:06:57] Old technology hinders...
NHS Highland, an NHS organization, was reprimanded after inadvertently exposing the email addresses of individuals accessing HIV services due to a CC error.
The ICO's response highlights the severity of such breaches, as this incident could have resulted in a significant fine if it had occurred in the private sector.
Even if an email does not contain sensitive content, the mere knowledge of who received the email can inadvertently disclose confidential information.
It is crucial for organisations to assess and implement appropriate technical and organisational security measures when sending bulk emails.
Training staff on security protocols is also essential to reduce the risk of data breaches. Considering alternative secure methods, such as bulk email services or mail merge, can help prevent accidental disclosure of personal information.
Tailoring contracts and handbooks to fit the business
Duty of care towards remote employees
Conducting a homeworking risk assessment
Ensuring proper equipment and setup at home
Communication and engagement with remote employees
Alternative to conducting a home visit: using a homeworking risk assessment form
Legal requirements for display screen equipment risk assessment
00:00:49 HR expert advice for employers. 00:03:32 Legal duty to ensure safe home office. 00:06:28 Complete a risk assessment for home office. 00:11:47 Ensure camera is on for morning calls. 00:15:33 Bed in background: not ideal for business. 00:17:41 Staff set up can be important for team engagement and collaboration. 00:22:35 Breaks while working at home.
Businesses need to plan for migrating away from analog lines and embracing more modern and up-to-date technology, such as VoIP Telephony.
I recently changed my home broadband circuit from a traditional analogue line to a digital line using a technology system called SOGEA, which is solely for broadband.
This transition allows for cost savings and simplification.
To successfully navigate the switch off, businesses are advised to create a list of all the analog-dependent devices within their operations.
Neglecting to identify and transition these systems could lead to disruptions, such as non-functional alarm systems or inaccessible CCTV cameras.
It's often the overlooked components that cause the most problems.
Although the switch off poses challenges, it also presents opportunities for businesses.
Traditional phone lines may be fading, but they will be replaced by better alternatives.
Many businesses are already utilising VoIP phone systems, which offer additional features and improvements over traditional analog systems.
Embracing these new technologies can enhance efficiency and productivity for businesses in the long run.
Explanation of the big switch off (PSTN network)
Definition of PSTN and its upcoming discontinuation
Impact on businesses in the UK
Migration to modern technology
Importance of planning and identifying affected systems
Benefits of digital lines over traditional analog lines
Cost savings and simplified service
00:02:39 Plan migration away from analogue lines. 00:04:33 Cost decreased but service...
