Radio Front Desk – Details, episodes & analysis

Podcast details

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Radio Front Desk

Jane.app

Business

Frequency: 1 episode/8d. Total Eps: 26

Radio Front Desk is a podcast that talks to real people in real clinics about what it takes to build a health and wellness business.

Host Denzil Ford, Editor-in-Chief of Front Desk magazine, digs into the inspiring stories of folks building their practices from the ground up — including what works, what hasn’t, and everything in between.

Created by the team at Jane App, this podcast is your source for discovering fresh ideas and proven strategies for clinic life. Join us on this journey of building a practice you love.

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Recent rankings

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Apple Podcasts

🇨🇦 Canada - business
07/06/2025
#95
🇨🇦 Canada - business
06/06/2025
#78
🇨🇦 Canada - business
24/11/2024
#85
🇨🇦 Canada - business
23/11/2024
#50

Shared links between episodes and podcasts

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https://mailchi.mp/jane/front-desk-newsletter-signup
9 shares
https://frontdesk.jane.app/
7 shares
https://www.coastmountaincrossfit.ca/team
4 shares

https://www.instagram.com/frontdeskbyjane
5 shares
https://www.instagram.com/dr.kels
3 shares
https://www.instagram.com/josephibe
3 shares

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RSS feed quality

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Score global : 48%

Publication history

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Year

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Radio Front Desk Trailer

Thursday, November 7, 2024 • Duration 00:54

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Bootstrapping a PT business in a fiercely competitive market | Dr. Kellen Scantlebury of Fit Club NY

Episode 1

Wednesday, November 20, 2024 • Duration 39:26

Bootstrapping a business in New York City — famously known as one of the toughest and most competitive places in the world to succeed — is no small feat.

In this episode, we hear from Dr. Kellen Scantlebury — a physical therapist who’s built his practice, Fit Club New York, from the ground up. Kellen shares how he developed his unique brand philosophy, the things he does to set himself apart in a saturated market, and what he’s learned in scaling his practice.

To check out more stories like Kellen's, head to jane.app/frontdesk.

Dr. Kellen Scantlebury received his Doctor of Physical Therapy degree from Stony Brook University. He received his Bachelor's of Science degree from Long Island University Post, where he also was a four-year starter on the men's basketball team. Upon graduating from LIU, Kellen's passion for fitness and desire to help others inspired him to pursue a personal training certification from the American College of Sports Medicine. It was in these years that the foundation for Fit Club was established.

Kellen started Fit Club Physical Therapy in 2017 with the mission of elevating the physical therapy experience for the active individual in New York. Since embarking on this journey he has helped thousands of people and opened four clinics in the New York area. Kellen has given presentations at Fortune 500 companies with regards to the latest evidence-based practice on prevention of injury for the runner and ergonomic set up. In his free time, Kellen stays active playing intramural basketball, weightlifting, and running. He also enjoys spending time with his family, friends and traveling.

Fit Club NY

Dr. Kels on Instagram

Fit Club NY on Instagram

This podcast is for informational purposes only and should not be considered as professional medical, legal, or financial advice.

The views and opinions expressed in this podcast are those of the guests and do not necessarily reflect the official policy or position of the podcast host or its affiliates.

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Build a successful practice: The confidence masterclass every practitioner needs | Alison Taylor of Jane App

Episode 14

Wednesday, June 4, 2025 • Duration 27:22

This guest is a special one: Alison Taylor — the Co-Founder and Co-CEO of Jane.

Before Jane, Ali was right there with you — managing her clinic, leading a team, scrubbing clinic floors, and juggling it all while starting a family. This episode dives into those messy early days, hard-earned lessons, and the traits Ali believes make a truly successful practitioner.

What You’ll Learn

Ali’s story from clinic owner to CEO of Jane
The role of technology in healthcare
The traits that Ali thinks make up a successful practitioner
How clinic culture and intentional leadership shape a thriving practice

Guest Bio

Alison Taylor is the co-founder and co-CEO of Jane, which publishes Front Desk magazine and Radio Front Desk. With a background as a multidisciplinary clinic owner, she has worked alongside her co-founder to create an EMR for health and wellness business owners that’s genuinely helpful. Jane has quickly grown into a trusted, user-friendly platform, offering solutions that make clinic life easier.

Alison’s dedication to supporting small businesses and improving patient care shines through in her leadership style, which emphasizes collaboration, community, and steady improvement — all with a personal touch.

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The surprising upside of rejection

Friday, May 23, 2025 • Duration 04:51

Rejection is never easy, but it’s often where the real growth happens.

In this episode, Denzil reflects on her conversation with Angel Leung, founder of Baby Bean Consulting, about rejection and the resilience that comes from it.

Here, Denzil dives deep into the emotional side of business — the sting of rejection, the importance of resilience, and why hearing "no" isn't the end of the story. You’ll learn strategies for staying confident in your value, building genuine connections, and pushing through those uncomfortable moments to find success.

If you want to share your story of rejection and resilience, we’d love to hear about it! Send us an email and join the conversation.

And, if you’d like to get stories like this delivered straight to your inbox each week, don’t forget to ⁠sign up⁠ for the Letter from the Editor newsletter.

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Should you add a new service to your clinic?

Episode 5

Friday, March 28, 2025 • Duration 04:17

This week on the podcast, we’re talking about the art (and strategy) of adding new services to your clinic. Denzil chats with Brandon Jacobs, founder of Park Integrative Health, about how he’s built a thriving multidisciplinary clinic by carefully selecting services that align with his vision: medical and allied health practitioners collaborating together.

Denzil shares Brandon’s tips on growing intentionally — everything from starting with what you know, to focusing on big-picture goals, to the importance of timing. Whether you’re considering adding new disciplines or just curious about what makes a great clinic tick, this episode has something for you.

Have you opened a multidisciplinary clinic? We’d love to hear your story! Send in your thoughts and join the conversation.

And, if you’d like to get the Letter from the Editor delivered straight to your inbox each week, be sure to sign up for the written newsletter.

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How a mystery illness sparked a new approach to healthcare | Brandon Jacobs of Park Integrative Health

Episode 9

Wednesday, March 26, 2025 • Duration 55:45

Brandon Jacobs often says that without integrative healthcare, his life wouldn’t be the same. A persistent feeling of being “off” led him on a years-long journey to find the source of his symptoms. Brandon was eventually diagnosed with a rare disorder that processes certain foods and turns them into ethanol in the body, making him feel “drunk.”

In this episode, Brandon shares how his personal health journey inspired a unique approach to healthcare by combining primary care with health and wellness — all under one roof.

To check out more stories like Brandon's, head to frontdesk.jane.app.

Guest bio

Brandon co-founded Park Integrative Health in 2016, where he currently leads as Director of Allied Health. Brandon’s approach to leadership is based on empathy, and he strives to create a safe, inviting culture that empowers others to thrive. He believes strongly in supporting others on their journey to reach their potential and become the best version of themselves. He seeks to help individuals understand their unique worth as they work towards their goals, whether professional, personal, or health-related.

In 2023, Brandon and the leadership team at Park Integrative Health worked on the build-out and creation of a sister location to house physiotherapy and chiropractic care for the business. Synapse by Park Integrative Health opened its doors in late 2023, and is proud to continue to support the community with a personalized integrative care experience.

Prior to building Park Integrative Health, Brandon worked as a school teacher, a certified personal trainer, a yoga instructor and trainer, and a Registered Massage Therapist.

Guest links

Park Integrative Health on Instagram

How coffee inspired a clinic location

Episode 4

Friday, March 14, 2025 • Duration 03:51

This week on the podcast, we’re exploring one of the most critical steps in building a successful clinic — choosing the right location. Denzil sits down with Eric and Caroline, co-founders of Vitae Health & Sport in North Vancouver, to unpack the thoughtful, strategic process behind their decision.

From analyzing community plans to surprising insights drawn from a major coffee chain’s strategy, Eric and Caroline’s story reveals just how much effort goes into finding a spot that not only works now but sets their clinic up for long-term success. They share the risks they took, the lessons they learned, and one clever lease negotiation that gave them a major advantage as first-time clinic owners.

Have you opened your own clinic? We’d love to hear how you chose your location! Send in your thoughts and join the conversation.

And, if you’d like to get the Letter from the Editor delivered straight to your inbox each week, be sure to ⁠sign up⁠ for the written newsletter!

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Does better always mean faster? | Owners of Vitae Health & Sport talk sustainable business growth

Episode 8

Wednesday, March 12, 2025 • Duration 55:21

In the world of business, many people say faster is better. More clients means more profit, and growth is good. While this advice works for some, it’s a notion Eric Vermander and his wife Caroline King are constantly pushing against.

Owners of Vitae Health & Sport in North Vancouver, Eric and Caroline are a husband-wife duo running their clinic for the long haul. They’ve taken a slower, yet intentional approach with their clinic, allowing them to craft a collaborative staff culture and a clinic experience that clients are organically attracted to.

In this episode, we talk about what practicing patience looks like in business and the hard work that goes into bringing your vision to life.

To check out more stories like Eric and Caroline's, head to frontdesk.jane.app.

Vitae Health & Sport is the result of a blend of ideas, experiences, and a shared vision. Caroline King grew up in the friendly Midwest, earning her degree in mass communication from Miami University in Ohio. She sharpened her organizational skills in New York City's advertising scene before pursuing a Master's of Education from Loyola University Baltimore. Ready for a new challenge, she embraced the entrepreneurial spirit.

Dr. Eric Vermander grew up in Ottawa, Ontario, and turned his passion for sports and cycling into a career while studying Human Kinetics at the University of Ottawa. All along, he spent over 14 years in the sports retail industry. His journey led him from the Canadian Rockies to the University of Western States in Portland, Oregon, where he pursued chiropractic medicine. He continued to gain valuable clinical experience in Vancouver, British Columbia for a decade.

Do your patients trust you?

Episode 3

Friday, February 28, 2025 • Duration 05:25

This week on the podcast, we’re digging into the art of building trust—one of the biggest challenges in a cash-based clinic. Denzil reflects on a powerful conversation she had with David Bruton, owner of Between the Lines Physical Therapy in Denver, about what it takes to truly earn your patients’ confidence outside the traditional insurance model.

Through David’s story, Denzil unpacks key lessons on delivering value-driven care, guiding patients through the ins and outs of insurance reimbursements, and remembering building your caseload takes time.

Have your own strategies for building trust in your clinic? We’d love to hear from you! Send in your thoughts and join the conversation.

And, if you’d like to get the Letter from the Editor delivered straight to your inbox each week, be sure to sign up for the written newsletter!

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How a former NFL athlete built a successful healthcare business | David Bruton of Between The Lines

Episode 8

Wednesday, February 26, 2025 • Duration 50:35

David Bruton Jr is no stranger to adversity. After eight seasons in the NFL and a long list of football-related injuries, he’s using the skills he learned playing professional sports to forge a new kind of physical therapy practice: one with the good vibes of an NFL locker room.

The physical space is just one way David is doing things differently. In this episode, he tells Denzil about some unexpected choices he’s made, the failures he’s faced, and how his experimentation resulted in something incredible.

To check out more stories like David's, head to frontdesk.jane.app.

As a former NFL veteran, David spent eight years on the gridiron, with seven of those years dedicated to the Denver Broncos, culminating in a thrilling Super Bowl 50 Championship victory. His journey began at the University of Notre Dame, where he honed his skills both on the field and in the classroom, laying the foundation for his future endeavours.

After David’s NFL career, he pursued higher education with the same determination, earning a Doctorate in Physical Therapy from the University of Colorado in 2021. But his commitment to making a difference didn't end there. He founded Bruton's Books in 2015, a literacy foundation aimed at supporting young readers in the Denver Public Schools system, channelling his passion for education into meaningful community impact.

Off the field, David finds joy in cycling, relishing the freedom of the open road. And when he’s not on two wheels, you can often find him lost in the pages of a good book, fuelling his curiosity and expanding his horizons. But above all, his greatest joy comes from spending time with his family, cherishing every moment they share together.

Radio Front Desk – Details, episodes & analysis

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Radio Front Desk – Details, episodes & analysis

Podcast details

Recent rankings

Apple Podcasts

Shared links between episodes and podcasts

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RSS feed quality and score

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Latest published episodes

Similar podcasts and content

Related Shows Based on Content Similarities

Apple Podcasts

Spotify

Related Shows Based on Content Similarities

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